KDN: PQ/PP1505 (12633)
The Official Newsletter Of The Metro Parking Group
| JANUARY – APRIL 2010 | Volume 1/2010 | Malaysia . Singapore . Brunei . Philippines . Indonesia . Hong Kong . India
“Majlis Pedoman” 2010 Metro Parking Group
Branches News and Activities
Events and Happenings
Branches News and Activities
Sports Club’s News, Audit, OSH and QCC News
Fun & Games, Staff Colum
Volume 1/2010 | PAGE 2
From The Editor Happy New Year 2010 to all dear readers of news@mpark! As usual, we start a new year by wishing everyone to have a brighter and prosperous year. We, at Metro Parking, will put our hands together to achieve our common resolutions as set in the recent Group Pedoman Meeting held on 26th January 2010 at The Eastin Hotel, Kuala Lumpur. The event is the main highlight in this issue of news@mpark. The management urges all our teams to stay together, in order to develop strength and to face any challenges ahead.
Other news pertaining to development, operations, staff activities and some light reading materials are also included. Hope you will enjoy reading it. Until we meet again. The Editor Izani Izudin
2 3 4 5 6 7 8 9 10 11 12 13 14 15
Advisor Halmi Jasmin Editor Izani Izudin Assistant Editor Mohamad Fauzi Saad Siti Mastura Yaakub Layout Design Mohamad Fauzi Saad Production Committee Zamri Adam Ahmad Fiaza Abd Shukor Syed Nasir Raymond Chew Branch Contibutors
Table of Contents
From The Editor Note From The Group Managing Director Cover Story – “Majlis Pedoman” Metro Parking Group 2010 Metro Parking Malaysia Metro Parking Malaysia Metro Parking Singapore & Hong Kong Event and Happenings Event and Happenings Metro Parking India Metro Parking India Sport Club’s News Safety & Health and Quality News Fun and Games New Staff, Transfer, Promotions, Marriage and Condolence
SINGAPORE Linda Wong PHILIPPINES Nanette Gasper BRUNEI Siti Rosaliah Abdullah INDONESIA Nadia Martak Yuli Damayanti HONG KONG Gerry Ong INDIA Shasi Kumar Tirnatho JOHOR BAHRU Rafidah Sumadi
"When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has opened for us." Helen Keller
KUANTAN Kamarul Mohd Noor
Volume 1/2010 | PAGE 3
My Dear Colleagues, When I read newpapers in many countries that I have visited, there were always news and articles on parking matters. Most of the times, they highlight problems and issues related to parking which includes illegal parking, exorbitant parking rates, poor car park condition, insufficient supply, poor connectivity with other transport means, lack of enforcement, inefficient parking system, etc. Perhaps our business development and marketing department should conduct a statistics survey on the frequency of parking news in newspaper. The figure should be interesting! However the more interesting part is how we turn the problems to business opportunities. This is where Metro Parking should forward our solutions to all parking problems around us. Of course we have to be more creative than our competitors and we must be seen as Champion in the industry. Quality control circle activities, customers feedback system and staff suggestion scheme which have been practiced in Metro Parking will definitely make us ahead of others. Who knows one day there will be no more parking problems highlighted in newspaper because ‘ we have served the motoring public better !’. Halmi
Quotes "Knowing is not enough; we must apply. Willing is not enough; we must do. " Johann Wolfgang Von Goethe
Volume 1/2010 | PAGE 4
T
his year, the event was held at Eastin Hotel,
Kuala Lumpur on 26th January 2010. Among the guests of honour were Chairman and members of the Board of Directors of Metro Parking (M) Sdn Bhd, and the Regional Managers in Metro Parking Group. The main agenda during the meeting was presentation of the company’s and respective departments to witness a performances. The staff were given chances to request explanation from the management on issues that they thought deemed necessary. The meeting was participated by about 200 staff. It is the company's tradition to keep all staff well informed on company's performance and future plans.
“The key to successful leadership is influence, not authority”. - Kenneth Blanchard
Volume 1/2010 | PAGE 5
branches news and activities
The meeting was held on 25 February 2010 at Hotel Mutiara, Johor Bahru and was attended by 100 staff. Following Group Pedoman Meeting, every region is encouraged to conduct their own staff meeting so that the messages and resolutions can get across to all levels of the organization.
Work Ethic Courses for new staff was held at 24th Floor, Admin Building, Komtar , Johor Bahru on 28th Jan & 15th April 2010.
On 17 January 2010 at Persada Convention Centre, Johor Bahru, 4 staff of Metro Parking, Southern Region was involved in “Catur Bistari” National competition as „Banker‟. They are Mohd Azhar Ahmad, Rafidah Sumadi, Zanariah Borhan & Rafizan Mohamad.
"Your chances of success in any undertaking can always be measured by your belief in yourself." Robert Collier
Volume 1/2010 | PAGE 6
branches news and activities
BOWLING TOURNAMENT (CENTRAL REGION) Human Resources Department organized a Bowling Tournament Trophy Group Managing Director of Metro Parking on 18th April 2010, at Pin Junction @ Cineleisure. The tournament was attended by all staffs from KL Office and HQ office. There were eight groups competing for the cup this time round. Department of Human Resources is also pleased of the willingness En Halmi Jasmin showed when he participated in the tournament.
BOWLING TOURNAMENT (Southern REGION) This tournament was held at Angsana Bowl, Plaza Angsana Johor Bahru on 17th April 2010. About 13 groups with 52 members participated in this games.
New Car Park Contracts
Plaza Larkin, Johor 15/4/2010
Puteri Specialist Hospital, Johor 20/5/2010
Selesa Hotel Pasir Gudang, Johor 1/1/2010
Kompleks Maju Perak, Ipoh 1/4/2010
"Risk more than others think is safe. Care more than others think is wise. Dream more than others think is practical. Expect more than others think is possible.“ Cadet Maxim
Volume 1/2010 | PAGE 7
branches news and activities Development News System Upgrading Marina Country Club car park system was upgraded from Cash Card to Semi –EPS in Apr 2010
Intranet To facilitate better communication processes, Metro Parking Singapore recently launched our very own Intranet. The Intranet is four-faceted, covering communication means between site staff and office staff, information dissemination, tracking and monitoring of site staff attendance, and to provide paperless staff-leave applications via online forms. Staff are also able to submit their feedback to the management team directly and to expect escalation of senior management’s attention should the case not be resolved within a stipulated timeframe.
Feedback Management Program Installation of Barrier Gate System at Singapore Zoological Garden.
As an effort to further delighting customers with our services, we have developed a feedback management program to track and analyze all valuable feedback provided by our customers who have visited our carparks. With this active feedback system, troubleshooting of our software and hardware glitches becomes evidently more efficient, as the management team gets to receive all issues pertaining to system failure and lag sooner and will be able to respond to such issues quickly. With this system, customers will be able to expect prompt services rendered and this will lead to higher customer satisfaction levels.
Quote “Right is right, even if everyone is against it; and wrong is wrong, even if everyone is for it”. - William Penn
Our Head of Accounts, Mr. Mizan Ibrahim have been replaced by Mr. Gerry Ong after a year service in Metro Parking Hong Kong. Metro Parking Hong Kong has relocated to the new office @ Benson Tower, Kwun Tong on April 19th, 2010.
Volume 1/2010 | PAGE 8
events and happenings GROUP PEDOMAN 2010
CATUR BISTARI D’TV
PEDOMAN SOUTHERN REGION
BOWLING TOURNAMENT
Volume 1/2010 | PAGE 9
events and happenings STAFF BIRTHDAY CELEBRATION
CARE & CLEAN
ETHIC COURSES
SPORT CLUB AGM
AUTOPAY AT PUSAT BANDAR DAMANSARA
Volume 1/2010 | PAGE 10
branches news and activities DEVELOPMENT NEWS Metro Parking started its operation at Metro Junction Mall, located in Kalyan on Friday 23rd April 2010. The parking area consists of 2 areas which are MLCP (600 bays) and open space parking. The mall was inaugurated in April 2008 and has an area of 750,000 ft² (about 70,000 m²). Metro Junction Mall is one of the biggest malls in Thane district.
Compliments This year, the company had organized “The best employee of the month” from January to March 2010
JANUARY
“Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” William James
Volume 1/2010 | PAGE 11
branches news and activities
FEBRUARY
MARCH
"Everyone who got to where they are had to begin where they were.� Richard Paul Evans
Volume 1/2010 | PAGE 12
sports club’s news Singapore
Southern Region
AGM of Sports Club,
BIRTHDAYS
Johor Bahru
Celebration January Mr Justin Zhang Mr Lee Ai Hua Ms Noorwidawati Binte Mohamed Ali Ms Olive Yeo
Metro Parking’s Sports and Recreation Club Southern Region held their 9th Annual General Meeting on 12 February 2010 at the Training Room, Admin Building and about 48 members attended the meeting. The purpose of the AGM was to brief the club’s members on activities in 2010. The AGM also aim to elect new committee members for 2010/2011 Session.
February Ms Latifah Binte Minhat Ms Helen Ow Yong Ms Salbiah Bte Osney Mr Alvin Poh Ms Begum D/O Mohamed Mohideen
The meeting began with a video presentation of activities during 2009, presentation of activity reports, financial reports and speech by general manager. The new committee members are as follows:-
March Ms Alinah Bte Haji Sarkawi Ms Judy Chua Ms Nurseriwani Binte Arman
President En Yusaini Md Yusof – Operation Manager Vice President En Mohammad Shakib Idrus – Operation & Admin Manager Secretary Puan Rafidah Sumadi – Executive HR and Admin Treasurer En Saiful Azali Md Sulong – Accounts and Finance Manager
April Ms Marpu’ah Binte Siniwi Mr Abdullah Bin Omar Ab Dat Ms He XiaoQin Ms Yu SiYa
Members :En Azizul Ahmad - Supervisor Pn Zaharah Abu Talib – Area Supervisor Pn Siti Zaliha Ismail – Sr Supervisor Pn Noraisah Ab Latib – Sr Clerk En. Mohd Nazri Mohd Noor – Sr Supervisor
India
BIRTHDAYS Celebration
Johor Bharu
BIRTHDAYS Celebration This event was held on 26th March 2010 at CSO, Persada Convention Centre to celebrate those who were born between Jan-March
MP India organizes birthday party under MP sports club and best employee for every month.
"Make your life a masterpiece; imagine no limitations on what you can be, have or do.“ Brian Tracy
Volume 1/2010 | PAGE 13
safety & health, audit and quality news Criminal vehicle theft prevention campaign On 4 May 2010 (Tuesday) City Landmark Management to Bit Police Complex Opening in Kulim Landmark Central, Kulim, Kedah, Malaysia. Guest who was present at the opening day of the Complex Manager Central Landmark Mr. Cheah Kheng Mun and the Chief Guest of Honour Kulim District Police Supt Ghuzlan Bin Haji Salleh and Police IPD Kulim for success together in the Opening Ceremony of Police Bit Kulim Complex Landmark Central. Opening begins at 11:00 am to 12:30 noon. Metro Parking has made a sponsorship of 3 signs to the Police.
Care & Clean This Program was held at Jalan Dato‟ Syed Mohd Mufti, Johor Bahru car park from 8.30 am to 12.30 pm. About 25 staff give full commitment. Light refreshments and a lucky draw KFC coupon also provided to employees who are involved.
HYPERTENSION Hypertension or high blood pressure is commonly associated with the narrowing of the arteries, which causes blood to be pumped with excessive force against the vessel walls. When blood pressure remains high over time, and is not properly managed, it will lead to life-threatening illness. “The greatest barrier to success is the fear of failure.” Sven Goran Eriksson
MANUAL VS AUTOPAY Starting April 2010, the car park at Damansara Town Centre, Kuala Lumpur was fully upgraded from 'pay at exit' system to an 'autopay' and 'central payment' system. This has enhanced the image and value of a historic landmark which houses many government bodies.
From the audit manager... THE NEW FRAUD DETECTIVES
Being one of our most prominent and busiest car parks, it has also critically reduced the congestion at peak hours much to the satisfaction of our parkers.
Auditor firmly believe that regardless of the level of fraud related technical knowledge internal auditors may have acquired through professional training, what matters most is their professional experience. As such internal audit departments need to have a clear strategy as to the distinct roles investigator and auditors play in the corporate governance structure. Any attempts to merge investigator and internal auditor roles into an “audigator” profile would not only be very costly but also would not yield the expect results as both profession required different skill sets and experience. A great deal of value will be added to the organizations if internal auditor‟s capacity for fraud prevention is enhanced through continuous fraud related professional training.
Volume 1/2010 | PAGE 14
fun and games Find the words in the list hidden in the puzzle grid below. Find a Word Puzzle with Computer Theme Find the following words, the remaining 11 letters will spell out another computer word. Digg, Crash, Earth, Ebay, Gamer, Geek, Irc Chat, Lmao, Meh, My Space, Nerd, Noob, Picable, Ping, Proxy, Pwned, Reddit, Runescape, Spam, Tweet, Uber, Wow.
"Put yourself in a state of mind where you say to yourself, "Here is an opportunity for you to celebrate like never before, my own power, my own ability to get myself to do whatever is necessary.“ Anthony Robbins
Volume 1/2010 | PAGE 15
new staff, transfer, promotions, marriage and condolence
NEW STAFF
PROMOTIONS
Staff Name
Designation
Mr Yeong Weng Seong
Finance & Account Manager (Group) Dispatch cum Administration Clerk Internal Audit Executive
Mr Hamidun bin Zakaria Mr Mohamad Fazlin bin Yahya Mr Mohd Razifin bin Mohd Ta’am
Assistant Executive – Receivable & Credit Control
Mr Mohd Ridzwan bin Haji Osali
Assistant Executive – Receivable & Credit Control
Mr Mohd Rohaidi bin Hasan
Assistant Executive – Administration & IT
Mr Mohd Zamani bin Ab Rahman
Assistant Executive – Receivable & Credit Control
Ms Nur Hayati binti Sugiono Mr Ridzwan bin Abd Razak Mr Shamsul Fidri bin Abu Talil Mohd Muzlee Bin Morad
Receptionist cum HR Assistant Dispatch cum Administration Clerk Driver Asst Executive, Accounts (JB)
Adi Ridzuan Zarudin Cashier to Assistant Supervisor, Pasir Gudang effective 26 March ,2010 Shahrol Azwa Daud Cashier to Assistant Supervisor , Menara Ansar effective 1 March 2010 Musta’en Ahdi Assistant Supervisor toSupervisor, Menara Ansar effective 1 Marc h2010 Saiful Azali Md Sulong Accountant to Finance & Accounts Manager effective 1 Jan uary 2010.
Our heart felt condolence also to those who have lost their beloved one recently: Husband of Pn Paridah Sahbit Khan(Cashier Larkin), Allahyarham Balaya @Balaia Bin Talibon 24th January 2010.
Al-Fatihah… 1. 2. 3.
Staff Name
Designation
Ms Kartina Binte Mohd Yam
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Senior Customer Service Officer
Mr Mohamed Bin Abdul Rahim Ms Nabisa Beevi Binte Abdul Rahim Ms Nazlydawati Binte Abu Bakar Ms Siti Zuhailah Bte Mohamed Lazim Ms Nurseriwani Binte Arman
Ms Umagaithri D/O Subramaniam
Staff Name
Designation
Ms. Ashwini Gokhe
HR & Admin Clerk
Ahmad Fadley Hassan , Cashier Mutiara, JB on 7th March 2010 Mohamad Sharul Azuan Johari, Cashier Persada JB on 20th March ,2010 Mohd Nazri Mat Nor, Supervisor Mutiara JB on 21st March ,2010
Madam Raja Azatul Akmaniza binti Raja Jaaffar (KL Office) new born daughter named Puteri Irdina Karmila Binti Kamalrudin on 28/1/2010 Khairul Aznizam Bin Khairuddin (HQ) new born daughter named Nur Arissa Binti Khairul Aznizam on 29/4/2010 Madam Norlina Jaafar (Cashier Larkin) new born daughter on 12th January 2010.
Volume 3/2009 | PAGE 16