MAR. 2016
Arizona Giving Guide: Supporting Arizona Gives Day, April 5
Invest in Our Community! Do Nonprofits Impact Our Economy?
Phoenix Open Shows How to
Waste Not
Measure Results, Not Hours
Rising Tide of
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THIS ISSUE Tempe Chamber of Commerce Arizona Technology Council
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MARCH 2016 COVER STORY
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Invest in Our Community! Do Nonprofits Impact Our Economy?
The evidence is in, as the trailblazing study “Arizona Nonprofits: Economic Power, Positive Impact” is released by the L. William Seidman Research Institute at W. P. Carey School of Business, Alliance of Arizona Nonprofits, ASU Lodestar Center for Philanthropy and Nonprofit Innovation, and The Phoenix Philanthropy Group. In Business Magazine explores what the data means for the business community and the overall economy. FEATURE
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Is Work About Time?
With technology enabling greater worksite flexibility, Ginka Toegel discusses why organizations may be better served by focusing on results, not clocks. DEPARTMENTS
PARTNER SECTIONS TEMPE CHAMBER
ADVANTAGE SAVE THE DATE: 2016 Women in Business Conference Each year, this powerful event brings together hundreds of business leaders in a setting that celebrates success, facilitates network development and offers incredible opportunities for personal and business growth.
Photos courtesy of Grassroots Kitchen & Tap (top), Nocawich (bottom)
A trade show featuring local and national organizations and businesses provides the backdrop to a luncheon and presentations by powerful keynote speakers. Themed “Reach, Achieve, Celebrate!” the event’s speakers deliver inspirational messages that touch on these elements and motivate each member of the audience to strive for fulfillment, happiness and success. Cary Pfeffer, an award winning reporter and news anchor, will emcee the program. Educational breakout sessions by Pfeffer and Jeff and Jodie Heisner of Bottomline Media Coaching take place in the morning. Keynote conversations by inspirational speakers follow and set the stage for the Business Woman of the Year celebration and award presentation. The event takes place from 8 a.m. to 1:30 p.m. and includes a plated lunch. For more information, please visit www.tempechamber.org or call 480.967.7891.
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2015 Business Woman of the Year Jodi Polanski with Tempe Chamber of Commerce President/CEO Mary Ann Miller
Wednesday, May 25 DoubleTree by Hilton Phoenix - Tempe 2100 S. Priest Dr. $65 for Members | $99 for Guests Tables of 10 available Sponsorships now available Exhibitor Booths now available
Spring 2O16 • tempechamber.org
Business Advocate … Not JUST the Title of the Tempe Chamber of Commerce’s Newsletter #truth By Brad Taylor, Special Moments Catering So what happens when your 5,000-square-foot commercial kitchen floor gets ripped up and the city denies your permit for construction unless you come up with an additional $30,000? Besides freak out … I’ll tell ya, you call Wonder Woman. Brad Taylor The holiday season was upon us in no time and as we put a close to our best year yet, we reveled in excitement for what was to come next. And then it happened … We call it the great flood of 2015. Routine dish washing started to yield massive flooding along our kitchen floors and all efforts to maintain a clean space were redirected to cleaning up countless gallons of water. Had it finally happened? Had the old grease trap separated its last load of grease and water before sending grease-free water to … well wherever the heck it goes? A quick visit from our plumber would conclude our fears were true. Our grease trap had gurgled its last gallon of commercial dish water. It was time to finally send it on its way and upgrade to a new unit. Ugh! This was going to be expensive. Had the Grinch stolen our Christmas? Indeed he had, but such is life as a business owner. So, sadly, we signed the contract and the large plumbing project began. Two days later we receive a rather panicked call from the plumbing company. “The permit we applied for was rejected, and worse yet the city is requiring an interceptor to be installed in order to approve the use of your grease trap.” Knowing little to nothing about plumbing, we asked, “Well, how much would that cost?” Expecting a rather nominal number, our hearts sank immediately with his response: “$20-$30,000 in addition to your current bill.” Needless to say, we were shocked, devastated, angry and confused. This was simply a replacement for a unit that had already been installed. How can this be? It had appeared the Grinch had stolen more than just Christmas. If this was the case, he had stolen our ability to operate, as by no means did we intend to invest $30,000, plus into a building we didn’t own. But wait …we just signed a five year lease …what choice did we have?! The Whos in Whoville were quite distraught and decided a town hall meeting of the elders was in order. The meeting room was quite grim as nobody really had much to say … except the elder Who, Al Taylor (CEO/owner). “I am going to call Mary Ann Miller (Wonder Woman) of the Chamber and get her involved,” was all he had to say as he got up to make his phone call. I Special Moments kitchen, Dec. 23, 2015 have to admit, my sister and I both thought the stress of the situation might have finally pushed him over the edge. That his marbles may have indeed been scattered beyond repair and this call was pointless. I mean, what in the world would the president of the Tempe Chamber of Commerce have to say about our permitting issue, especially two days before Christmas. [CONTINUED ON PAGE 6]
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T E M P E C H A M B E R A D VA N TA G E
Te m p e C h a m b e r. o r g
Tempe Chamber of Commerce Arizona Technology Report Spring 2O16 aztechcouncil.org
Arizona Technology Council: The Voice of the Technology Industry
In This Issue Preparing for the Future…Pg. 2 Council, Arizona Commerce Authority unite to get workforce ready
Cybersecurity Summit comes at the right time…Pg. 5 Big Plans…Pg. 6 Programs offer benefits edge for small firms
Management and Staff Steven G. Zylstra President + CEO
Leigh Goldstein Vice President, Operations + Events
Anne Rody Director, Finance + Administration
Merry Lake Merrell Director, Marketing + Communication
Deborah Zack Senior Director, Membership Services
Brian Krupski Director of Membership Services
Melissa Craven Executive Assistant to President + CEO
Alex Rodriguez Vice President, Southern Arizona Regional Office, Tucson
Don Rodriguez Editor
Ron Schott Executive Emeritus, Phoenix Office
Don Ruedy Executive Emeritus, Tucson Office
Executive Director, Arizona SciTech Festival
Talk about timing. I had just arrived in Washington, D.C., recently to lead Arizona’s delegation for the annual DC Fly-In, an opportunity for members of the nation’s technology community to share their hot button issues directly with lawmakers. Suddenly, Capitol Hill was ground zero for one of our topics: cybersecurity. That day the word came out a hacker or hackers had just published the names, titles, phone numbers and email addresses of thousands of FBI employees. The day before, similar data of about 9,000 U.S. Department of Homeland Security employees was leaked. By coincidence, President Obama that week rolled out his Cybersecurity National Action Plan (CNAP) featuring near-term actions and long-term strategy to enhance cybersecurity awareness and protections, protect privacy and maintain public safety. Most noteworthy was its including the president’s fiscal 2017 budget request to invest more than $19 billion — an increase of $5 billion over this year — for cybersecurity. About $3.1 billion is earmarked for the Information Technology Modernization Fund, which will enable the retirement, replacement and modernization of legacy technology that has reached the point of being difficult to secure and expensive to maintain. Other features of the plan include establishment of the Commission on Enhancing National Cybersecurity to be comprised of top strategic, business and technical thinkers from outside government. In addition, the president wants to empower Americans to secure their online accounts by moving beyond just passwords and adding an extra layer of security. This makes complete sense considering identity theft is now the fastest growing crime in America.
Steven G. Zylstra,
President and CEO, Arizona Technology Council
Even candidates for the presidency face a cyber threat. According to CIO magazine, socalled “hacktivists” already are working to hijack the Facebook, Twitter and Instagram accounts of candidates and news outlets in an attempt to spread misinformation. Their bait will appear to be political party or candidate email that advocates an online petition or survey about election topics, links to a supposed news story, or relays information about voter registration or debates. A source in the story expects some campaigns will hire their own CIOs to protect their media assets. In this increasingly digitized world, what business can afford to leave its assets unprotected? That’s not just a topic raised on Capitol Hill. It comes up constantly here at home. That’s a reason the Arizona Technology Council offers an affordable cybersecurity insurance program to its members. If you think you’re already protected by your regular liability insurance policy, think again. In addition, the Council is preparing for its third annual Cybersecurity Summit. A slate of speakers and panels can offer information on what you can do to stay ahead of the threats that seem to change daily. More details on the Summit are featured in one of the stories inside this section. I encourage you to join our efforts in battling this new type of enemy that we all face. The Council will use its resources to help but we can’t do it alone. And we can never give up.
Guest Editor
David Adame, president and CEO of Chicanos Por La Causa, introduces the “Nonprofits” issue.
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Feedback
Noted business leaders Bo Calbert, Cody Knight and John Lines respond to In Business Magazine’s burning business question of the month.
12
Briefs
“Mentions Online Monetary Measure,” “Workplace Emergency Communications,” “Tomo Connects,” “Contracting Assistance is ‘Win-Win’ for Small Biz and Government” and “Leadership Makes an Impact”
Who We Are
The Arizona Technology Council is Arizona’s premier trade association for science and technology companies.
Justin Williams Executive Emeritus, Tucson Office
Jeremy Babendure, Ph.D.
President’s Message
9
Tucson Office
Phoenix Office 2800 N. Central Ave., Suite 1920 Phoenix, AZ 85004 Phone: 602-343-8324 Fax: 602-343-8330 info@aztechcouncil.org
The University of Arizona Science and Technology Park 9040 S. Rita Road, Suite 1150 (near I-10 and Rita Road) Tucson, AZ 85747 Phone: 520-382-3281 Fax: 520-382-3299 tucson@aztechcouncil.org
ARIZONA TECHNOLOGY REPORT
aztechcouncil.org
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Arizona Technology Council
SPECIAL SECTION
Giving Guide ARIZONA
Presents
13
By the Numbers
A new study underscores the high cost of irrelevant email.
15
Technology
Sponsored by
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Nonprofit
Executives sitting on nonprofit boards often are less than enthusiastic about strategic planning retreats, but should embrace their transformative power.
32
Assets
2016 Buick Cascada Convertible PLUS: Get charged up at the office.
34
Power Lunch
Grassroots Kitchen & Tap PLUS: Here are Valley restaurants that make lunch a real handful.
66
Roundtable
For business, government and consumers, the circular economy is more than recycling — and Waste Management shows the way. ON THE AGENDA
29
Spotlight
‘Medical Marijuana & Reasonable Drug Testing’ — Scottsdale Area Chamber of Commerce
16
‘Mesa Morning Live’ — Mesa Chamber of Commerce
From the Top
Chuck McLane steers CBIZ Phoenix to stronger nonprofits relationships and employee development.
30
Calendar
Business events throughout the Valley 2016 Arizona Giving Guide
Supporting Arizona Gives Day participating nonprofits
MAR. 20 1 6
Books
New releases give fresh insights on business thinking.
“Technology as Equalizer” and “Computers ‘Good as New’”
GIVE ON APRIL 5, 2016
Connecting business with our community
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INBUSINESSMAG.COM
18
Legal
Litigation is on the rise from Americans with Disabilities Act, and Arizona businesses must prepare for a tsunami of ADA lawsuits.
Arizona has 21,137 registered nonprofits, and in 2014 they collectively generated $27,981.8 billion in revenue.
Place April 5th on your calendar and give on Arizona Gives Day.
SUPPORTING ECONOMIC GROWTH Fostering job creation helps drive a healthy economy. That’s why SRP joins forces with local businesses and community leaders. From attracting out-of-state companies to supporting nonprofits and connecting customers with our money- and energy-saving advice, we proudly support efforts that help our state grow and prosper. Find out more at PowerToGrowPHX.com.
“Highest Customer Satisfaction with Business Electric Service in the West among Large Utilities” Salt River Project received the highest numerical score among 13 large utilities in the West in the J.D. Power 2016 Electric Utility Business Customer Satisfaction Study, based on 21,852 responses, and measures the experiences and perceptions of business customers surveyed March-November 2015. Your experiences may vary. Visit jdpower.com.
March 2016
Read conference calls in real time.
In Business Magazine is a collaboration of many business organizations and entities throughout the metropolitan Phoenix area and Arizona. Our mission is to inform and energize business in this community by communicating content that will build business and enrich the economic picture for all of us vested in commerce.
PARTNER ORGANIZATIONS Rick Murray, CEO Arizona Small Business Association Central Office (602) 306-4000 Southern Arizona (520) 327-0222 www.asba.com Steven G. Zylstra, President & CEO Arizona Technology Council One Renaissance Square (602) 343-8324 www.aztechcouncil.org
Now, Deaf and hard of hearing participants can be actively involved in multi-party calls. Relay Conference Captioning (RCC) is free to Arizonans, streaming live text to any Internet-connected computer, tablet or mobile device worldwide.
Doug Bruhnke, Founder & President Global Chamber® (480) 595-5000 www.globalchamber.org Nancy Sanders, President NAWBO Phoenix Metro Chapter (480) 289-5768 www.nawbophx.org
LEARN MORE ABOUT RELAY CONFERENCE CAPTIONING AT ARIZONARCC.COM
Mark Hiegel, President & CEO Scottsdale Area Chamber of Commerce (480) 355-2700 www.scottsdalechamber.com
Agency: LAVIDGE • Job: 16-AZRELAY-0031 • Client: AZ Relay • Contact: tfritz@lavidge.com Publication: In Business Magazine • Size: 4.875” x 4.875” • 4color
THE SMART MONEY STAYS IN ARIZONA.
Mary Ann Miller, President & CEO Tempe Chamber of Commerce (480) 967-7891 www.tempechamber.org Our Partner Organizations are vested business organizations focused on building and improving business in the Valley or throughout Arizona. As Partners, each will receive three insert publications each year to showcase all that they are doing for business and businesspeople within our community. We encourage you to join these and other organizations to better your business opportunities. The members of these and other Associate Partner Organizations receive a subscription to In Business Magazine each month. For more information on becoming an Associate Partner, please contact our publisher at info@inbusinessmag.com.
ASSOCIATE PARTNERS Ahwatukee Foothills Chamber of Commerce ahwatukeechamber.com Arizona Chamber of Commerce & Industry azchamber.com Arizona Hispanic Chamber of Commerce azhcc.com The Black Chamber of Arizona phoenixblackchamber.com Chandler Chamber of Commerce chandlerchamber.com
BANK LOCAL FIRST. When your money is deposited in locally owned and operated community banks, it’s quickly recycled back into our local economy. Currently only 4% of Arizona’s total deposits are in Arizona-owned banks. Local banks stand with us through ups and downs, so let’s get that number to 10% right away.
Economic Club of Phoenix econclubphx.org Glendale Chamber of Commerce glendaleazchamber.org Greater Phoenix Chamber of Commerce phoenixchamber.com Greater Phoenix Gay & Lesbian Chamber of Commerce gpglcc.org Mesa Chamber of Commerce mesachamber.org
OPEN A LOCAL ACCOUNT TODAY. Get all the services you demand and help keep Arizona moving forward. Learn more about Arizona’s local community banks: LOCALFIRSTAZ.COM/BANKING.
North Phoenix Chamber of Commerce northphoenixchamber.com Peoria Chamber of Commerce peoriachamber.com Phoenix Metro Chamber of Commerce phoenixmetrochamber.com Surprise Regional Chamber of Commerce surpriseregionalchamber.com WESTMARC westmarc.org
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MAR. 2016
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Experts & Colleagues Speak in 3 Panels on The Net Effect of Coverage, Benefits and Money
March 2016
VOL. 7, NO. 3
Publisher Rick McCartney
Editor RaeAnne Marsh
Art Director Benjamin Little
Contributing Writers Mike Hunter
Lindsay G. Leavitt Beth Reece Ginka Toegel Deborah Whitehurst
& Healthcare EXPO
Join us for this 4th annual event WHY ATTEND: As business owners and managers, we are always looking for new ways to better our companies. Learn more on: Saving Money Improving Employee Culture Building a Healthy Workplace The Latest Compliance Our exciting and informative group of panelists are moderated by Ted Simons of “Arizona Horizon.”
Don’t miss this important event!
Wednesday, April 27, 2016 11:00 a.m. EXPO & Registration 11:50 a.m. – 1:30 p.m. Lunch & Panels Camelback Inn Resort & Spa
Individual Lunch: $65 Sponsor Table of 10: $1,000 Corporate Sponsorships Available
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MAR. 2016
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Vol. 7, No. 3. In Business Magazine is published 12 times per year by InMedia Company. POSTMASTER: Send address changes to InMedia Company, 4455 E. Camelback Road, Building C, Suite 135, Phoenix, AZ 85018. To subscribe to In Business Magazine, please send check or money order for one-year subscription of $24.95 to InMedia Company, 4455 E. Camelback Road, Building C, Suite 135, Phoenix, AZ 85018 or visit inbusinessmag.com. We appreciate your editorial submissions, news and photos for review by our editorial staff. You may send to editor@inbusinessmag.com or mail to the address above. All letters sent to In Business Magazine will be treated as unconditionally assigned for publication, copyright purposes and use in any publication, website or brochure. InMedia accepts no responsibility for unsolicited manuscripts, photographs or other artwork. Submissions will not be returned unless accompanied by a self-addressed, stamped envelope. InMedia Company, LLC reserves the right to refuse certain advertising and is not liable for advertisers’ claims and/or errors. The opinions expressed herein are exclusively those of the writers and do not necessarily reflect the position of InMedia. InMedia Company considers its sources reliable and verifies as much data as possible, although reporting inaccuracies can occur; consequently, readers using this information do so at their own risk. Each business opportunity and/or investment inherently contains certain risks, and it is suggested that the prospective investors consult their attorney and/ or financial professional. © 2016 InMedia Company, LLC. All rights reserved. No part of this magazine may be reproduced or transmitted in any form or by any means without written permission by the publisher.
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DAVID ADAME, CHICANOS POR LA CAUSA
Nonprofit Power
David Adame, president and CEO of Chicanos Por La Causa, Inc., leads the largest nonprofit community development corporation (CDC) in Arizona and the third largest Hispanic CDC in the country. Bringing his extensive experience with JP Morgan Chase, Local Initiatives Support Corporation, Fannie Mae and McCormack Baron Salazar, Inc. with leadership in developing affordable housing and neighborhood redevelopment programs, he has completed 12 real-estate development projects across Arizona valued at more than $60 million and has significantly expanded the number of CPLC-owned and -operated forprofit business ventures that contribute toward CPLC’s unique goal of becoming self-sufficient. Since 2008, Adame has raised more than $250 million in resources from government agencies, corporations, and foundations all during one of the most severe recessions in U.S. history.
Arizona is home to more than 21,000 nonprofits, with missions as varied as our population. And while it is recognized that these organizations serve the community through services to their various constituents — from providing the basics of food, shelter and clothing to mentoring to medical assistance and research — it is not so generally recognized that the nonprofit sector contributes directly to the state’s gross domestic product. As a nonprofit, Chicanos Por La Causa understands that through economic and political empowerment individuals can become self-sufficient. Practicing what we preach, CPLC’s unique business model includes for-profit businesses that generate revenue and enable us to provide programs and services that empower people and foster self-sufficiency. Our long-term goal is for the majority of our revenue to be self-generated to fund of our programs, including economic development, education, housing, and health and human services. Thus, while our goal is serving the community, the output is not limited to changed lives but also the revenue generated that fuels our economy. Toward this end, a report now being released, “Arizona Nonprofits: Economic Power, Positive Impact,” provides hard data illustrating the diverse ways nonprofits benefit business and the economy. Exploring this further from the standpoint of what this means for the for-profit sector, In Business Magazine editor RaeAnne Marsh spoke with many of my colleagues who were involved with the project and other business and economic development leaders about the valuable contributions of nonprofit organizations and their leaders and the impact they have on our economy. Keeping employers up to date with requirements, regulatory trends and the latest court decisions regarding the Americans with Disabilities Act is the focus of this issue’s Legal feature. By the Numbers looks at implications in worker productivity and turnover of employee frustration over inefficient modes of communication. A feature article that spans the business pillars of HR and technology explores the ways the workplace is being changed by the dual forces of technology and the millennial generation. And Roundtable shines a spotlight on the sustainability movement, with leadership by Waste Management — which last month again proved even a major sports event (Phoenix Open) could be produced with zero net waste. Debuting in this issue is In Business Magazine’s Arizona Giving Guide, presented in partnership with Alliance of Arizona Nonprofits, which lists the organizations involved in Arizona Gives Day on April 5. The guide points out the importance of businesses giving and their employees engaging to effect change in the Valley and beyond. In Business Magazine, focused on the needs and interests of our local business community, is committed to providing relevant information to its readers in every state of business and in every industry sector. I’m pleased to help bring this Nonprofits issue to you, and hope you will use it to continue to better your business and our community. Sincerely,
David Adame President & CEO • Chicanos Por La Causa
CONNECT WITH US: Story Ideas/PR: editor@ inbusinessmag.com
Impact This month, we looked at the importance the nonprofit sector
We want to thank David Adame for being our guest editor for
has in our economy, our community and economic development in
this issue. He leads an incredibly well-respected nonprofit in the
a number of articles and in our first annual Arizona Giving Guide.
Valley and has extensive experience in this sector to have led this
The overall effect that the nonprofit sector has on our community
issue and participate in the study showcased in our cover story —
impacts business, and business, in turn, impacts the nonprofit sector.
the findings of which are truly eye-opening and substantiate the
Corporations, large and small, give. They offer services and dollars that
value of this sector in our community over and above just helping
help nonprofits meet their mission throughout the Valley and beyond.
those in need. We hope you will see our Arizona Giving Guide at the
These causes solve problems and go further, as we can read in this
back of this issue to seek out ways that you might give on Arizona
month’s cover story, to employ, educate and empower our workforce.
Gives Day and beyond.
Let us know what you think of this issue of In Business Magazine. Email our publisher at feedback@inbusinessmag.com.
Business Events/ Connections: businessevents@ inbusinessmag.com Marketing/Exposure: advertise@ inbusinessmag.com Visit us online at www.inbusinessmag.com
—Rick McCartney, Publisher
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MAR. 20 1 6
INBUSINESSMAG.COM
VALLEY LEADERS SOUND OFF
has your company’s philanthropic giving or activities done for the morale of Q: What your workforce?
FEEDBACK QUESTION: Let us know what you want to know from the Valley’s top business leaders. editor@inbusinessmag.com
For all past Feedbacks go online to inbusinessmag.com and see what Valley executives think on various business topics.
MAR. 20 1 6
10
INBUSINESSMAG.COM
BO CALBERT
JOHN LINES
JASON MITCHELL
President McCarthy Building Companies Southwest Division Sector: Construction
President and CEO Surplus Asset Management Sector: Auction House
Owner and Founder The Mitchell Group Sector: Real Estate
Being truly successful in business extends far beyond a revenue metric. Real success is giving back to the community and remaining true to one’s conscience beyond the business realm. It’s a mindset that I actively engage in and that I promote heavily in my workforce. It’s important to me that employees know that they work for a company they can be proud of, that cares both for them and for the community. This mindset carries on into workforce morale; time and again employees have told me that the success they pursue is in great part related to knowing that our company’s growth benefits not only them but the community at large. SAM gives avidly to multiple charities, ranging from community baseball teams to Phoenix Children’s Hospital to St. Jude’s. We also donate equipment and services to organizations that benefit from our expertise and from the resources we have access to. Most recently, we made a large donation of mastectomy bras to a rural Arizona hospital, which was lovingly packaged and delivered by our staff.
Being actively involved in the community has empowered my team at The Mitchell Group at Realty Executives — both professionally and personally. Growing up in Detroit with a single mother, I experienced the financial struggles my mother went through. My childhood empowered me to give back to those less fortunate, and showed me the importance of being a positive role model in the community. These are the values I have built my business on, and have instilled into my company culture, empowering my team members to work hard but give back to the community even more. The result is a high-achieving team and invaluable community relationships that have helped grow my business. As active members of Helping Hands and the Care Foundation, I have witnessed my team members become unified, building team camaraderie, support and dedication to each other and their work. Many of my team members are now actively involved in other community organizations that they are passionate about, continuing the cycle of empowerment in the community.
Surplus Asset Management samauctions.com
Jason Mitchell founded his residential real estate company, The Mitchell Group, in 2006 specializing in the Greater Scottsdale and Phoenix markets. He is ranked the No. 1-producing real estate agent under 40 in Arizona by Realty Executives International; his team, with each agent in the top 5 percent of realtors in the U.S., is Realty Executives’ No. 1-producing team. A leader in the industry, Mitchell mentors realty agents and young professionals, including hosting “Millennial Money Club” on Money Radio 1510 AM.
Heart Hats is the volunteer-based community outreach arm of McCarthy Building Companies’ Southwest Division, based in Phoenix. Heart Hats is organized by McCarthy employees and their families to support the communities in which we live and work by participating in programs and volunteering for community projects together, to have a positive impact. Since the Heart Hats giving and projects are directed by our employeeowners and supports programs they are involved with, it has become an awesome way for our people and their families to connect outside of work. They regularly talk about how much they appreciate opportunities to come together outside of the job and share in the rewarding feeling of helping others. Our project teams also take on community projects together, which develops strong bonds and builds morale. At McCarthy, there is an enormous amount of pride in the fact that we are able to do good for others in our community. Heart Hats has helped us to build stronger teams and foster a familial workplace, of which we are all proud to be a part. McCarthy Building Companies Southwest Division mccarthy.com/locations/phoenix Bo Calbert is president of McCarthy Building Companies Southwest Division. He oversees construction operations in Arizona, Nevada, New Mexico, Colorado and Utah. During his 30year career with McCarthy, Calbert has led the division to being one of the most successful in the company, and is responsible for establishing and growing the Heart Hats program.
A life-long Valley resident, John Lines founded Surplus Asset Management at the age of 24. What began nearly 30 years ago as a service company focused on fixing equipment for grocery stores has burgeoned into one of the nation’s premier auction, sales, liquidations and reverse logistics companies.
The Mitchell Group mitchellgroupaz.com
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QUICK AND TO THE POINT
BYTES
BY MIKE HUNTER
Mentions’ Online Monetary Measure The algorithm, called PR Value, shows the monetary value of mentions in articles on news sites, blogs and forums and in social media messages, using several real-time factors. Says Toine Verheul, CEO of Coosto, “We believe that PR Value lets professionals make better brand decisions. Until now, it wasn’t possible to soundly assess what the return on investment is for marketing and PR activities. To answer this frequently asked question, we asked PR agencies and corporate communication strategists what they thought were good indicators, and accordingly, we put our data scientists to work.” coosto.com
Workplace Emergency Communications Share911.com is the world’s first workplace emergency management platform that enables communication, collaboration and continuity of operations before, during and after an emergency. Share911.com is a private and secure Web-based application that allows people who work together to share critical information during an emergency. This real-time information increases response time and provides critical situational awareness to employees, management and emergency response personnel. share911.com
Tomo Connects In today’s society, we have evolved from exchanging business cards to exchanging social media information. TOMO! Mobile Application was developed as a solution to exchange social media information more conveniently and efficiently. The app will also be utilized as a tool within small businesses and universities/colleges and will allow users to link their various social media accounts onto one platform, to ensure a quick and convenient user experience. tomotheapp.com
Contracting Assistance Is ‘Win-Win’ for Small Biz & Government
The Defense Logistics Agency’s Office of Small Business Programs administers a unique program designed to assist small businesses as they navigate government contracting. The Procurement Technical Assistance Program was created in 1985 to provide specialized training and assistance to small businesses to help increase their participation in government contracts at local, state and federal levels, including the Defense Department. Today, there are Procurement Technical Assistance Centers operating in Washington, D.C.; Puerto Rico; Guam; and all 50 states. The centers provide small businesses a variety of services, from identifying contracting opportunities to providing guidance on the bidding process, and detailed instruction on registering in or using federal procurement systems, such as the System for Award Management and www.fbo.gov, the website where the Department of Defense and other federal agencies post opportunities for contracts. Center counselors, employed by their respective state or location, also ensure small-business owners have proper licenses and certifications. The program also benefits the government and buyers with potential contracting sources, including areas with low competition or companies with hard-to-source parts. “By supporting new suppliers, the PTACs promote a stronger industrial base, which results in greater competition and higher quality goods at a lower cost,” says Christopher Hall, who oversees the program for DLA. “The [Defense] Department’s acquisition professionals are striving toward these goals as they work to create competitive environments
and increase small business participation, which is part of DoD’s Better Buying Power 3.0.” Market research is another step in the acquisition process where PTACs can contribute, Hall adds. “They have an in-depth knowledge of local small businesses and their capabilities and can identify potential suppliers that have demonstrated their capability to deliver.” PTACs also host “matchmaking” events to connect small businesses with government officials, but the counselors don’t do the legwork or place bids on behalf of their clients, says Jane Dowgwillo, who leads a team of 13 government contracting specialists who help small businesses understand the requirements of working with the government. —Beth Reece, Defense Logistics Agency DLA Small Business dla.mil/HQ/SmallBusiness.aspx
VISUALIZE
Leadership Makes an Impact Graduating 50 or so candidates each year, Valley Leadership advances them to true leaders by connecting them to the community and accelerating their pursuit to become strong leaders within their organizations and for our community as a whole — to effect change and make a difference. Whether the individuals are working in the for-profit or nonprofit sector, Valley Leadership propels each class to lead and to set an example that teaches others as well. valleyleadership.org
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As a Department of Defense combat support agency, the Defense Logistics Agency sources and provides nearly 100 percent of the consumable items America’s military forces need to operate, from food, fuel and energy to uniforms, medical supplies and construction and barrier equipment.
METRICS & MEASUREMENTS
Email and Worker Turnover Irrelevant email has costly side effects by RaeAnne Marsh The percentage of people nationwide who don’t intend to change jobs this year is only 42. The “2016 Industry & Productivity Perspectives Report” from business operating system Bolste, which commissioned accredited research firm YouGov to poll the views of a representative sample of 2,766 American adults, shows employers are at risk with 49 percent of the workforce. Millennials make up about half of today’s at-risk workforce, and the impact of their attitude may become more pronounced. Currently, the workforce is relatively evenly divided among millennials, Gen X-ers and baby boomers. But baby boomers are retiring at the rate of 10,000 a day, and millennials, notes Bolste CEO Leif Hartwig, “are even more mobile and looking for jobs than baby boomers.” Reasons are manifold. But a big factor, the study found, is frustration over time wasted in inefficient modes of communication. The major business modes of communication, Hartwig points out, are verbal, either by phone or in person; email; and texting. “Business has not caught up to personal lives, where we have so many outlooks,” he says, naming Twitter and Facebook as but two examples. Email has been the default means of workplace communication for several decades, but overflowing inboxes are a cause of frustration for employees. More than one fifth of working professionals say half or more of the work emails they receive are irrelevant to them. Additionally, more than one in 10 (11%) of all working professionals say as much as 75 percent or more of their inbox is filled with irrelevant emails. Hartwig notes that, according to a recent McKinsey report, employees waste as much as 25 percent of their time each week on emails, which includes reading and discarding
irrelevant ones as well as searching back for emails pertinent to the immediate project. For an employee earning $40,000 a year, then, the employer is wasting $10,000. While face time is an important aspect of business and work, one in seven (14%) American workers feel new employees at their company are faced with many pointless meetings to get them up to speed. Meanwhile, more than one in five (21%) say their employers provide a cookie-cutter-type manual for new employees, with just over another fifth (22%) reporting that new hires are left to figure out things on their own. In the past couple of years, observes Hartwig, there has been a growth in subscriptions to Web services as a solution to the communication chaos. But placing apps individually on laptops or phones has not resulted in a cohesive system. “It’s hard to scale getting everyone on different pieces of software together,” he says. “Employee turnover is a huge strain on businesses and workers alike, so it’s important to address the issue of workplace dissatisfaction,” Hartwig says. “To remain competitive on the world stage, American business leaders need a way to evaluate their employees’ ideas, give proper feedback and equip their teams with tools and skills to manage projects efficiently.” Bolste bolste.com
Job Satisfaction? (by industry) Retail Consulting Media/entertainment
Employee Churn?
IT
I will definitely be changing jobs in 2016.
11%
I will most likely be changing jobs in 2016.
10%
I may change jobs in 2016.
13%
I will look around speculatively at other jobs in 2016, but may not change jobs.
15%
I don’t intend to change jobs in 2016.
42%
Don’t know.
Medical Education Public sector/government Finance
9%
Sales/marketing Other
Irrelevant emails? If you receive at least one irrelevant email every day, approximately what percentage of the work emails you receive do you consider irrelevant to you? Number of irrelevant emails received
Percentage of total emails received
1-20
33%
21-40
18%
41-60
20%
61-80
16%
81-100
14%
I am extremely happy, motivated, and stimulated by my job
I am somewhat happy, motivated, and stimulated by my job
I am somewhat unhappy, and feel unmotivated, bored, and stifled by my job
I am extremely Don’t know unhappy, and feel unmotivated, bored, and stifled by my job
A research report by Kostadin Kushlev and Elizabeth W. Dunn two years ago at the University of British Columbia in Vancouver provided scientific evidence: Checking email less frequently reduces stress. dunn.psych.ubc.ca/files/2010/11/Kushlev-Dunn-Email-And-Stress-In-Press1.pdf
I am indifferent to my job
BOLSTERING BUSINESS Scottsdale-based Bolste designed its proprietary software to enable users to create virtual worksites — “bolsters” — in which to compare information; store phone calls and all types of documents; keep a calendar; and eliminate spam by limiting communication to only those who are invited to join. Businesses can have multiple bolsters, creating them for different groups. And to make it convenient to see what’s going on with all the groups, explains Bolste CEO Leif Hartwig, “all communication rolls into an activity feed on the main page.” The system is available on the Web and via iOS and Android apps. The company was founded last year. It was developed in Tucson, and Hartwig says the metropolitan areas he was advised to move to by heads of large software companies around the country included Austin, Boulder, Salt Lake City and the Bay Area. Deciding to research the Phoenix area, he says, “I found phenomenal companies here. The talent is amazing.” He expects to attract people from out of state as well as grads from Arizona State University and University of Arizona — who, he says, “rarely stay in Tucson, so they come here.”
Source: YouGov
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WE PUT SOME OF THE VALLEY’S TOP BUSINESS EXPERTS IN ONE PLACE. Business Resource Center. You need timely, relevant information to help you manage your business. But finding it can be a hassle. That’s why SRP has partnered with local business organizations to bring you professional insights on everything from marketing and human resources, to financing and forecasting. All in one place. All from experts in their fields. SRP is happy to provide this free service because what’s good for business is good for all of us. Learn more at srpbizresource.com.
“Highest Customer Satisfaction with Business Electric Service in the West among Large Utilities” Salt River Project received the highest numerical score among 13 large utilities in the West in the J.D. Power 2016 Electric Utility Business Customer Satisfaction Study, based on 21,852 responses, and measures the experiences and perceptions of business customers surveyed March-November 2015. Your experiences may vary. Visit jdpower.com.
BY RAEANNE MARSH
INNOVATIONS FOR BUSINESS
SRP Smart Business Series
Computers ‘Good as New’
Establishing a company that takes slightly used computers and makes them “good as new,” brother and sister Ken and Linda Chan founded Ironman Refurbished Business Computers in Chandler in 2010 and recently launched a mobile-accessible e-commerce site to expand sales nationwide. IRBC specializes in the reconditioning of topconsumer-rated, business-grade Dell, Lenovo and HP laptop and desktop computers due to their overall performance, reliability and rugged casing. “Business-grade” means not only that the computers are built with more rugged casing but also include features that businesses still rely on but have been discontinued for the home market. “We often deal with automotive companies, schools, software and engineering firms, etc., that need options designed to work in high-usage and sometimes harsh environments,” Ken Chan says. Models are available for basic home/office use and can be customized for “power users,” including gamers and to support call centers that need to connect multiple laptops to a monitor. “Our true niche is the customization of the laptops and desktops to accommodate our client’s specific computing needs,” Ken says, citing as an example engineering firms that use AutoCad and other processor-intensive applications. “In those cases, we configure the units with dedicated graphics cards and other needed upgrades.”
SERVING OTHERS LEADS TO SUCCESS
Says Linda Chan, “People can speak to us directly, even text us, to get their questions answered. We’re happy to speak to less techsavvy customers in terms they can understand, but we also design custom systems for large operations.” In fact, although their target market includes individuals, they also offer bulk sales on the durable models that can be used in the harshest of environments — including automotive shops and in schools. Ensuring their own sources are reliable is important. Ken says their inventory sources include companies that lease laptops and recycling businesses. “We also only work with suppliers who have Microsoft- or Dell-certified technicians, to ensure the units are properly reconditioned and tested.” Ironman Refurbished Business Computers ironmancomputers.com
Technology as Equalizer
Mega-retailers maintain websites with information on their extensive inventory, and keep that information up to date with new products and changes in product pricing and availability. It’s a data base that smaller retailers, even with a more limited or niche-focused inventory, do not generally have the manpower to create and maintain. Brother and sister entrepreneurs James Kane Jr. and Jennie Gilbert founded Retailer Web Services to help even that playing field. Creating spiders to gather product information, RWS’s data team also develops categorization schemes for the data, normalizes it for uniformity and stores it. It’s all the information consumers demand, but cost makes developing their own data base a high barrier of entry for individual mom-and-pop retailers. RWS sells access to its data base, and the client can customize to its own specific products, for instance handling Whirlpool products only. “We repeat that with each layer,” Gilbert says. This includes a mobile site and enabling clients to automate pricing,
see what others are pricing, run promotions and automatically send marketing emails. Founded in 2006 serving only appliance retailers, Scottsdale-based RWS mostly stays with durable goods but has expanded to furniture and mattresses. “We gradually add ancillary products as we see what products overlap,” Gilbert explains, noting RWS categories now also include decorative plumbing and hardware, and lawn and garden. “Retailers seem to fear technology. They’re afraid customers will be in their store and use their smartphone to compare with other sources. But that could happen anywhere — including a competitor’s store — and also happen in reverse,” says Gilbert, relating she enjoys helping clients shift their perspective to see that technology can work for them. “It’s so much more exciting to do business from a place of opportunity rather than responding to threats.” Retailer Web Services retailerwebservices.com
In their recently released RE: THINK: 11 surprising things you should do now to win retail customers in the digital age, Retail Web Services principals James Kane Jr. and Jennie Gilbert provide practical, actionable advice grounded in the way consumers shop for durable goods today. retailerwebservices.com
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The Dhaba Restaurant is part of a small Indian cultural center that evolved 15 years ago. We keep it small because I take care of my employees — I treat them like family. My goal with the Dhaba was to create a culture of community, because it’s important to give yourself to people. Serving others will help you succeed in life. When faced with challenges, I’ve had to find creative ways to keep my commitments, keep the restaurant open and make employee payroll. At the end of the day, I have always pursued my vision, not my profits. When you pursue your vision long enough, profits will follow. —Raveen Arora, Owner of the Dhaba Restaurant
For free information on ways to help grow your business, visit srpbizresource.com.
MINDING THEIR BUSINESS
IN THE NOT-FORPROFIT SPACE • The not-for-profit practice of CBIZ’s Phoenix office has grown over that past several years, according to lead managing director Chuck McLane, and he sees it continuing to grow. The mix of types of organizations fluctuates, with the growth area now in the areas of healthcare and social services. • “Our job [with not-forprofit organizations] is to make sure they’re spending in accordance with the designated purpose,” McLane says, explaining there could be donor guidance restrictions and contractual arrangements. “We assist with tax reporting and financial reporting, and the organizations use those documents to attract donors.” • In corresponding work with large donors, McLane explains, “We devise their tax planning and strategies on how to make the donation and the timing of the donations to maximize their tax benefits.” • CBIZ also serves a consultative role for nonprofits moving into the increasingly popular space of social return on investment, looking at the future implications of new programs.
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Chuck McLane: Accounting for CBIZ Growth
Strengthening nonprofits relationships and employee development by RaeAnne Marsh A strong focus of CBIZ’s Phoenix office is its not-for-profit practice. In fact, shares lead managing director Chuck McLane, “some of our success here has led to similar approaches in other CBIZ offices.” His office’s approach includes identifying the not-for-profit organizations in the Valley that have a meaningful purpose and are able to attract to their boards the leadership that makes up the top leaders across the Valley. “When we serve these organizations, we get a chance to interact with these business leaders and showcase our talents in the areas of accounting, financial reporting and tax services,” he says, noting the benefit to the company that may follow with opportunities to provide services to these business leaders for both their business and personal needs. However, the decision to purposely target this niche was based on recognizing there were a large number of sophisticated and complex nonprofits that were largely being ignored. In addition to serving the nonprofits directly as clients, CBIZ employees participate on the not-for-profit committees of industry organizations American Institute of Certified Public Accountants and Arizona Society of Certified Public Accountants, not only as members but as instructors and presenters at seminars. Other focus specialties of the Phoenix office are construction and real estate, employee benefit plans, and high-net-worth individuals. But McLane points to an important corollary result of the office’s work with not-for-profit organizations: “It provides our people a sense of giving back to the community and a sense of fulfillment when they see our clients [be] successful.” Characterizing the Arizona marketplace as very competitive for talent, McLane says involvement with the universities is important “so we can continue to recruit the best people.” He sits on Arizona State University’s professional advisory board for its accounting program and has been working with Grand Canyon University to help it grow its accounting program,
CBIZ/Mayer Hoffman McCann ranks number seven on The Big 4 Accounting Firms’ 2016 top ten list, with more than 4,000 employees in 100-plus offices across the United States.
while other members of his team sit on the advisory boards for Northern Arizona University’s and University of Arizona’s accounting programs. To attract and retain talent, McLane says CBIZ tries to provide employees with an appropriate work-life balance and allow a more flexible approach to how they get their work done. There are also programs that help employees develop and advance professionally. McLane is part of the faculty of CBIZ’s Emerging Managing Director Academy, helping take senior managers to a senior director role, and works with managers in the Tomorrow’s Rainmaker program to further their skills in the area of business development. In working with his team, McLane says, “The important thing about engaging and inspiring others is being a good listener — really hear what people have to say and are looking for in what makes them feel successful.” Finding out what makes people feel successful, and then developing policies, programs and procedures around that so they feel successful when they come to work every day is a strong motivating factor, he explains. Hand in hand with being a good listener is being available, and McLane maintains an open-door policy. “Anyone can talk to any managing director at any time,” he says. The only exception is when the managing director is on the phone. Also important in facilitating communication are the office’s standard monthly meetings. These help raise awareness among everyone on the team regarding issues being encountered in the course of serving clients, and can provide McLane information to pass along to corporate personnel involved in the development of training programs. “Being an instructor and part of the development team on training programs allows me to take observations and suggestions from our people in Phoenix and get them implemented on a national basis.” CBIZ cbiz.com
AP RIL SUN
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SF 16 NYY 17 NYY 18 NYY 19
STL 23
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NYM 10 NYM 11 NYM 12 BOS 13 BOS
SD 22 ATL 23 ATL 24 ATL 25 ATL 26 CIN 27 CIN
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MIL 26 MIL 27 MIL 28 MIL 29 LA 30 LA
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dbacks.com
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MIA 11 MIA
17
PHI 18 PHI
6:40
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SEPT//OCT WED
CIN 23 CIN
LA 18
7:15
5:10
COL 27 PHI 28 PHI 29 PHI 30
11
14
SAT
26
9:35
BOS 15 NYM 16 NYM 17 NYM 18 SD 19 SD 20 SD
6:40
13
FRI
PHI 20 PHI 21 TOR 22 TOR 23 COL 24 COL 25 COL
WAS 2 WAS 3 WAS 4 9
THU
HOU 2 HOU 3 CHI 4 CHI
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TUE
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WED
PIT 25 PIT 26 PIT 27 SD 28 SD
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MIA 13 LA 14 LA 15 LA 16
LA 16 LA
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TB 7
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STL 21 STL
SD 30 HOU 31 HOU
1:10
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MIL 8
SF 11
1:10
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7
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24 CIN10:10 25 31 LA 1:10
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SF 4 SD 5 SD 6 SD 7
5:05
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WED
AUGUST
MON
1:10
3
TUE
1:10
PIT 25 STL 26 STL 27 STL 28 STL 29 COL 30 COL 6:40
MON
ATL 9 COL 10 COL 11 COL 12 SF 13 SF 14 SF
8
JULY
10
COL 2
1
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7:15
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SUN
SD 18 SF 19 SF 20 SF 21 SF 22 PIT 23 PIT 1:40
24
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LA 13 LA 14 LA 15 SD 16 SD
CHI 11
10
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COL 5 COL 6 COL 7 CHI 8 CHI 9 CHI
4
JUNE
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6:40
SF 31 SF
7:15
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602.514.8400
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@Dbacks // @LosDbacks
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WAS 27 WAS 28 WAS 29 WAS 30 SD 1 SD 10:05
LAW MATTERS TO BUSINESS
Litigation on the Rise from Americans with Disabilities Act Arizona businesses must prepare for a tsunami of ADA lawsuits by Lindsay G. Leavitt
Lindsay G. Leavitt is a litigator at Phoenix-based Jennings, Strouss & Salmon, PLC. He practices in the areas of commercial litigation, personal injury and administrative law as well as labor and employment. jsslaw.com
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Arizona is quickly joining the ranks of California, New York and Texas as a hotbed for lawsuits arising under the Americans with Disabilities Act. Over the past six months, a handful of serial plaintiffs — known as “testers” — have filed hundreds of lawsuits against Arizona businesses. First there was Theresa Brooke, a wheelchair-bound woman who filed more than 150 lawsuits against Arizona hotels because they lacked wheelchair-accessible lifts for their pools and hot tubs. The U.S. District Court of Arizona held that she had standing to bring these lawsuits despite the fact that she never actually stayed at — or even visited — the hotels. Another wheelchair-bound plaintiff, Santiago Abreu, filed more than 20 lawsuits against Arizona restaurants and bars alleging an assortment of ADA violations. Most of the alleged violations arose in the bar area and restrooms. For example, Abreu has alleged that the bar service counters are not wheelchair accessible and that certain elements of the restrooms (e.g., stalls, sinks and urinals) violate the ADA. As plaintiffs’ attorneys come to realize how potentially lucrative it can be to represent a disabled serial plaintiff, Arizona businesses should expect (and begin preparing for) another onslaught of ADA lawsuits. By way of background, the ADA was enacted in 1990 with the goal of prohibiting discrimination against individuals with disabilities in all areas of public life. The purpose of the ADA was to make sure that people with disabilities have the same rights and opportunities as everyone else. The ADA is divided into five titles (or sections) that relate to areas of public life. This article focuses only on Title III of the ADA — which prohibits private places of “public accommodation” from discriminating against individuals with disabilities. Places of public accommodation include privately owned, leased or operated facilities like hotels, restaurants, retail merchants, doctor’s offices, golf courses, private schools, health clubs, sports stadiums, movie theaters, etc. — basically, any business establishment open to the public. Title III sets minimum accessibility standards for new construction of facilities that are public accommodations. Some businesses think that only new construction needs to be accessible and that older facilities are immune because they are “grandfathered.” This is incorrect. The ADA is a civil rights law — not a building code. Older facilities must be accessible to persons with disabilities if it is “readily achievable” to do so. “Readily achievable” means that access is easily accomplishable without much difficulty or expense. According to the ADA, “this is a flexible, case-by-case analysis, with the goal of ensuring that ADA requirements are not unduly burdensome, including to small businesses.” It is no surprise that plaintiffs and defendants often disagree on (and litigate) whether certain fixes are “readily achievable.”
For example, a restaurant that is sued because its restroom violates the ADA in several different ways may find that fixing some violations is readily achievable (e.g., lowering the mirrors and soap dispensers so that they are accessible to an individual in a wheelchair) while other violations would not be (e.g., removing concrete walls to create more space around the toilets). In the case of Theresa Brooke, courts generally recognize that installing a pool lift is a readily achievable way to provide a disabled individual access to a pool or hot tub; thus, she was able to sue (and quickly settle) so many cases because the hotels were left with virtually no legal defense. For Theresa Brooke, her “pool lift lawsuits” were like shooting fish in a barrel. To compound the fact that the hotels often had no real legal defense, the ADA provides that prevailing plaintiffs are awarded their reasonable attorneys’ fees. This means a public accommodation that puts up a vigorous legal defense and loses would be on the hook for its own attorneys’ fees as well as the plaintiff’s. Often, it is the amount of attorneys’ fees that can be the single biggest motivator to quickly settle an ADA case. I expect the number of ADA cases to continue to mushroom in Arizona. Public accommodations that want to be proactive — i.e., avoid getting sued and generate goodwill in the disabled community — should carefully review the 2010 ADA Standards for Accessible Design and consult with a knowledgeable ADA compliance professional (whether it be an architect, attorney, consultant, etc.). When it comes to the ADA, an ounce of prevention is worth a pound of cure.
Arizona is one of the top five states for ADA Title III lawsuits, behind California, Florida, New York and Texas. Lawsuits nationwide increased 63 percent in 2014 compared to 2013, that increase dropping to 8 percent the following year.
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Invest in Our Community! Do Nonprofits Impact Our Economy? by RaeAnne Marsh
Nonprofits are businesses. That’s obvious, of course, to anyone who has served on a nonprofit organization’s board of directors. They have to operate in the black in order to continue to fulfill their mission. It’s “the mission” that takes center stage in most discussion about impact and purpose with respect to nonprofit organizations. And that’s understandable, given that nonprofits are, generally, created to fill a void in care for an identified population, whether through advocacy, research or hands-on programs. Nonprofits play on the need of their given constituents in their fundraising efforts, and “the ask” is a big part of their public presence. What they give, according to the “Arizona Nonprofits: Economic Power, Positive Impact” report being released this month, goes well beyond performance of their identified mission. The report supports the validity of the goal to “empower and position the nonprofit sector as a leading driver of economic development, positive social change and enhancement of life quality for Arizonans,” which, according to Richard Tollefson, lay at the heart of the Arizona Nonprofit and Leadership Initiative and the Arizona Leadership Forum launched a few years ago by The Phoenix Philanthropy Group and National Bank of Arizona. It may, indeed, be an eye opener to many in the nonprofit sector; Tollefson, president of The Phoenix Philanthropy Group, relates that many in that sector took the position that “our role is to impact the social sector, not the economic sector.” But, he says, “You can’t have economic impact without social, and you can’t have social impact without economic.”
The study behind the report, conducted by the L. William Seidman Research Institute at ASU’s W. P. Carey School of Business based on 2014 data, found that the nonprofit sector contributed more than $22.4 billion to Arizona’s Gross State Product. GSP is a measure of the value of the final goods and services within an economy, says Anthony Evans, Ph.D., a Seidman senior research fellow, explaining it includes activities such as Boys & Girls Clubs, which offer people an opportunity for their children to be taken care of so they can, for instance, further their education or hold down a job. The
REVENUE AND ECONOMIC IMPACT
The nonprofit sector generated $27,981.8 billion in revenue, which, the report points out, is on a par with the annual revenue generated by the construction sector, one of the famous “Five C’s” of industries historically at the core of Arizona’s economy. And the value of the assets that nonprofits, collectively, hold is $48.7 billion. Businesses’ support is part of the 27.3 percent of nonprofit sector revenue that also includes contributions, gifts and grants from individuals, foundations and trusts. But it’s important to note that philanthropic contributions are not the mainstay of nonprofit revenue. More than 72 percent of that revenue is generated by earned revenue, fees for services, and government contracts. And while approximately one-third of nonprofits’ revenue comes from government, Evans notes that a greater percentage comes from their own programs and services, contracts, investment income, special events income, members’ dues and net sales — four of every 10 dollars raised. Furthermore, 40 percent of nonprofits generated an increase in their non-government revenue in 2014 over 2013. Laurel Kimball, founding principal of The Phoenix Philanthropy Group, cites Chicanos Por La Causa (whose president and CEO, David Adame, is this issue’s Guest Editor) as an example of an organization that has leveraged public and private investment. “CPLC uses business relationships that generate income to support some of its social goals, and also leverages government funding to make that possible — while picking up needs that government is not able to support.”
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MAR. 2016
dollar figure represents 8 percent of the state’s GSP, which is on a par with the state’s entire retail trade. To avoid confusion, we will continue to use the term “business” to refer only to for-profit organizations. However, as Alliance of Arizona Nonprofits CEO Kristen Merrifield points out, “‘Nonprofit’ is a tax status. They’re still a business.” After all, they spend on all the usual expenses – office supplies, employee benefits, insurance – in addition to the cost of providing their service, such as Goodwill operating its trucks, stores and job training programs.
There is tremendous diversity in types of organizations that comprise the nonprofit sector. The 21,137 nonprofits registered in Arizona include healthcare, educational, human service, arts and culture, environmental and animal welfare, and religious, and range in size from those with multi-million dollar budgets to all-volunteer operations. Funding differences are similarly disparate. Tollefson notes, “Hospitals and other health-related nonprofits rely the most on program/service revenue. Environmental, public and social benefit, and religious nonprofits rely mostly on contributions, gifts and grants.” Breaking down the income information within the nonprofit sector, Kristen Merrifield, CEO of Alliance of Arizona Nonprofits, says human services organizations derive 60 percent of their income from government and 25 percent from earned income while health organizations derive 45 percent from the government and 54 percent from earned income. Dr. Evans points out that hospitals and healthcare account for a significant amount of revenue generated —of the roughly $28 billion that nonprofits generated in 2014, almost $12 billion was from hospitals. Revenue also includes taxes paid by the nonprofits. Although they are exempt from corporate income tax, Dr. Evans points out they paid approximately $1,160 million in direct taxes and $930 million in indirect taxes (such as employment tax, property tax and taxes on good purchased) — a total of nearly $2.1 billion to state and local governments, which represents 9.5 percent of their total sales tax revenue.
Nonprofits, the report found, are Arizona’s fifth-largest non-government employer. Regarding their significance, Merrifield shares, “I was pleasantly surprised to see that the nonprofit sector rated right up there with construction and manufacturing — which are a huge part of Arizona’s economy.”
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“It is vivid to visitors who come: the various ways nonprofits are enriching our life,” Dr. Coor says. Observing that a highly effective nonprofit sector is a symbol of the maturity of the community, he notes, “Companies that come here are aware of the presence of the sector and are increasingly attentive to the nature of that sector here.” EMPLOYMENT
Nonprofits, the report found, are Arizona’s fifth-largest nongovernment employer. Regarding their significance, Merrifield shares, “I was pleasantly surprised to see that the nonprofit sector rated right up there with construction and manufacturing — which are a huge part of Arizona’s economy.” Direct wages paid by nonprofits came to more than $7.7 billion in 2014, approximately 6 percent of the total wages in Arizona. That is also the percentage of jobs statewide, says Dr. Evans, adding, “For every direct job, we believe they’re creating another job around the state.” In other words, he says, the total result of nonprofit activity — direct, indirect and induced — is approximately 12 percent of Arizona employment. In actual numbers, that is 167,000 paid staff and 158,000 indirect and induced jobs. Observes Dr. Evans, “That just underlines the importance of the sector to the economy and why big business should be paying attention and be at the table with nonprofits to talk about ways the state can develop further.” And it’s a growing sector. According to the report, Arizona nonprofit employment grew by 12 percent over the five years 2009 to 2014, with wages growing 12.7 percent during the same period.
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LEADERSHIP TALENT AND KNOWLEDGE OF ISSUES Leadership guru Jim Collins, whose books include Great by Choice and Good to Great, gave the keynote address at the 2013 Arizona Leadership Forum, where he talked about Arizona being an entrepreneurial state. Tollefson, referring to that, notes, “Many of our nonprofits are very successful entrepreneurial businesses.” And one of the goals of the report, he says, is to “demonstrate the efficiency with which nonprofits are filling the gap in social services resulting from government cuts.” Noting that nonprofits are very careful about their spending, Dr. Evans observes, “Their aim is to make a difference, so they minimize overhead rather than cut back on program or services, and they collaborate with other nonprofits.” In addition to directly benefitting their constituent community, nonprofits offer businesses a benefit as well. Notes Merrifield, “Businesses gain by their employees serving on boards [of directors].” While the nonprofit gains from these employees contributing talent and/ or financial resources, “the employees develop professional skills and expand their network.” This aspect is also emphasized by Phoenix Mayor Greg Stanton: “In addition to great services it provides to the people of this state, don’t underestimate the nonprofit sector as developing talent — political and business.” This may be an especially significant role, given the fact that a Gallup poll conducted shortly before the Leadership Forum made what Kimball characterizes a “striking finding” that only 10 percent of Arizona citizens think we have the leadership we need.
In fact, says Mayor Stanton, “I would argue in terms of leadership development there’s no greater laboratory for leadership than the nonprofit sector. I’m a much better mayor because I had the opportunity to serve on the city council. I got to see a lot of community issues up close; I got to make very important budgetary decisions; I got to lead strategic efforts to grow an organization.” “I’ve been impressed by the emergence of this sector over the last 25 years,” says Lattie Coor, Ph.D., who founded the Center for the Future of Arizona in 2002 following 15 years as president of Arizona State University. “When I came to ASU in 1990” — returning to Arizona, where he had been born and raised — “I was interested in the foundation laid by the nonprofit community.” Referring to capacity to serve, financial impact and the impact in helping shape the agenda for Arizona and its future, he says, “The organizations have increasingly become thought leaders in pointing the way to aspects in our state that need attention.” The diversity among nonprofit organizations allows businesses to be strategic in their involvement with nonprofits, supporting an organization toward a particular focus area. Dr. Coor believes that employers, understanding the significance of the nonprofit sector, want their employees to get involved, from senior leadership serving on boards and commissions to individual employee volunteer services. “Without a large and healthy nonprofit infrastructure, companies wouldn’t have this opportunity for themselves and their employees.”
MAR. 2016
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ECONOMIC DEVELOPMENT PLANNING — WITH NONPROFITS, BUSINESS AND GOVERNMENT
“It is vivid to visitors who come: the various ways nonprofits are enriching our life,” Dr. Coor says. Observing that a highly effective nonprofit sector is a symbol of the maturity of the community, he notes, “Companies that come here are aware of the presence of the sector and are increasingly attentive to the nature of that sector here.” Merrifield points to nonprofits supporting business by providing services for low-wage workers and arts for a better community that also helps attract employees. Mayor Stanton expands on that in noting not only that, “We don’t end chronic homelessness among our veteran population unless I have great nonprofits leading the way at the table,” but also observing, “We don’t have successful economic recruitment without GPEC [Greater Phoenix Economic Council] — a great nonprofit that brings together Valley cities and business leaders. And the Greater Phoenix Chamber of Commerce is a nonprofit with awesome business leaders of the highest caliber who help make sure we retain outstanding companies and employees and that local companies grow — that’s how you grow an economy.” In fact, he says emphatically, “Nonprofits is the economy. It’s huge!” And he believes nonprofits play an important role in economic development, “trying to create the right kind of jobs and economy so we can compete in the 21st century.” Whether it’s the economy, the physical environment or the people, Dr. Evans observes, “Businesspeople want a healthy environment in which to operate.” And Arizona’s nonprofits make a real difference to the lives of people in the state, plus, he adds, “Thanks to the nonprofit community, we have a healthier workforce that businesses can take advantage of.” The “Arizona Nonprofits” report points out nonprofits also receive government grants and contracts, and that government at all levels is increasingly looking to nonprofits to pick up more and more services. It concludes that, given these facts and figures, it only makes sense for nonprofits to actively participate in policy discussions — although, in regard to nonprofits “having a place at the table” in discussions impacting economic development, Merrifield shares that one Alliance of Arizona Nonprofits board member opined, “No, we need to be setting the table.” Observes Mayor Stanton, “Leaders I know in the nonprofit sector are as talented, strategic and impactful as the leaders I know in the for-profit sector. There’s an incredible amount of talent in the nonprofit sector.” Alliance of Arizona Nonprofits arizonanonprofits.org Arizona State University asu.edu Center for the Future of Arizona arizonafuture.org L. William Seidman Research Institute seidmaninstitute.com City of Phoenix phoenix.gov The Phoenix Philanthropy Group phoenixphilanthropy.com W. P. Carey School of Business wpcarey.asu.edu
Business Involvement and the Tax Exempt Status
Businesses widely support the nonprofits, and the cover story of last August’s issue of In Business Magazine focused in-depth on a few examples of local businesses putting their philanthropic interests into action. Corporate funding, however, is but a small percentage of nonprofit funding overall, and Alliance of Arizona Nonprofits CEO Kristen Merrifield points out this is exacerbated by the numerous mergers and acquisitions. As local giving programs go to companies’ national operations, “We’re losing the local connection,” she says, citing PetSmart as example. Not that support is lost completely. “It’s more about engaging employees; having them volunteer with programs, serve as board members, provide a matching gift or a check that follows a certain number of volunteer hours.” Businesses are increasingly interested in the social return on investment. In this regard, says Richard Tollefson, president of The Phoenix Philanthropy Group, their concern is how to make key decision in addressing economic and social issues, and where to invest their money to have the most potential impact. Being able to base decisions on data and an understanding of the sector’s economic impact was, indeed, he shares, a key goal Arizona Community Foundation president and CEO Steven Seleznow had for the Arizona Nonprofits report.
In fact, [Mayor Stanton] says emphatically, “Nonprofits is the economy. It’s huge!” And he believes nonprofits play an important role in economic development, “trying to create the right kind of jobs and economy so we can compete in the 21st century.”
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INBUSINESSMAG.COM
to both nonprofits and for-profits because “they
limited liability company gives the nonprofit more
social return on investment that will help nonprofits,
want to make sure Arizona has an educated, ready
control, so it will not lose its exemption.”
funders, policy makers and business leaders
workforce.” Key in this partnership is that they
determine how best to partner with nonprofit
nonprofit must continue to further the purpose
happen, a nonprofit could make a donation to a
organizations to address those economic and social
it gave the IRS when it got its specific 501(c) tax-
benefit corporation because the corporation’s
issues,” Tollefson says.
exempt status, LoBianco notes.
identified charity aligns with the nonprofit’s mission.
Information in the report “will give an indication of
Nonprofits have a legal responsibility to the
If a nonprofit and for-profit wanted to do
Or, in a turnabout that LoBianco says could
Says LoBianco, “The IRS would see it as a program-
businesses that support them. Explains Laura
something that was not within the nonprofit’s exempt
LoBianco, a partner in the Phoenix office of
purpose, the level of that activity in comparison to
Fennemore Craig, “A business could have a claim if the
the nonprofit’s main purpose must be insubstantial.
charity does not do what it said would do with money
Where, exactly, to draw that line is not defined by
received.” However, no liability attaches to a business
IRS, LoBianco says, but she shares as example a
that is involved with a nonprofit through such
50/50 partnership between a university and an
East regarding how a community can help a for-
activities as donation or sponsoring events. Through
organization that provides curriculum to hold classes
profit organization keep going and redefine itself.
its involvement, she notes, “a business can impact the
off campus: Being off campus makes them not part
Philadelphia Media Network owner H.F. “Gerry” Lenfest
social sector by working with and donating to charity
of the university and also not substantial to all of the
donated his newspaper conglomerate, which included
that is in the industry it wants to impact, and directing
university’s other activities, so this partnership does
Philadelphia Enquirer and Philadelphia Daily News, to
that donation to a specific purpose.” For instance,
not jeopardize the university’s exemption.
the nonprofit Institute for Journalism in New Media,
she notes, Fennemore Craig wants to “support an
Another situation could be a nonprofit and for-
related investment.”
A New Model for Business-Nonprofit Partnership? An interesting case arose earlier this year Back
part of the Philadelphia Foundation. The nonprofit’s
organization that helps the indigent, but directs the
profit working together and the nonprofit having a
owners will manage the newspapers, and use the
funds to be used for legal services.”
level of control over the business’s activity, such as
funds that were donated along with the newspaper
directing how the business’s funds are spend. “The
ownership to conduct research around journalism
department to support nonprofits. LoBianco cites
IRS sees this as the nonprofit directing the business
and the future of the media – and implement that
SRP as the model that began, many years ago, to
toward a charitable purpose and not a for-profit
research in its ownership of the newspapers. Because
bring employees together to support a program of a
purpose, so the IRS will be more accepting of this
of the research and education component, LoBianco
charity. “Many businesses have fallen along in that
structure,” LoBianco explains.
explains, “the foundation can operate the newspaper
Businesses may also use their human resources
pursuit,” she observes, “and many try to connect
Relatively new to the playing field is Arizona’s
in a for-profit manner because it’s not necessarily a
their charitable dollars with some volunteer program
new benefit corporation statute, which went into
substantial part of the organization’s activities.” It
because they want their employees to be connected
effect January 1 of 2015. Intended to enable for-profit
still must generate enough profit to sustain itself, but
to the community and giving back to the community.”
enterprises to impact social issues more specifically, it
being part of the nonprofit foundation that has a social
could be a vehicle through which a nonprofit and for-
or charitable purpose provides it the benefits of being
together is through a public-private partnership.
profit could come together in a joint venture, LoBianco
a tax-exempt organization.
“They identify a specific need, and work together
says, but suggests a limited liability company provides
to address it; both put their resources toward that
a similar opportunity but with greater flexibility
Alliance of Arizona Nonprofits arizonanonprofits.org
need.” She points to what she calls a “high-visibility
“because they are joined by an agreement, which
Fennemore Craig fclaw.com
need” now of education in Arizona. This is important
governs what they do.” Even more to the point, “A
The Phoenix Philanthropy Group phoenixphilanthropy.com
Another way businesses and nonprofits can work
INBUSINESSMAG.COM
MAR. 2016
25
PEOPLE ARE KEY
Is Work About Time?
Organizations may be better served by focusing on results, not clocks, as technology enables greater freedom by Ginka Toegel
Ginka Toegel is a professor of Organizational Behavior and Leadership at IMD, a top-ranked business school whose programs and services focus on real-world challenges faced by executives. IMD works with its clients — individuals, teams and organizations — to resolve their issues, build capabilities and prepare for the future. Faculty members combine thought leadership and practical experience. Run like a business, not only as an academic institution, IMD adopts a relentlessly problem-solving approach to create lasting value and impact. Toegel is program director for the courses “Mobilizing People” and “Strategies for Leadership.”
MAR. 20 1 6
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INBUSINESSMAG.COM
In this day and age of hyper connectivity and changing values, it’s a wonder that many of us still work in an office during a fixed window of hours. Of course, for airports, hospitals, shipping companies, retail stores and many other organizations to run efficiently, they need to have strict schedules and their workforce has to be there or bad things can happen. But what about for the huge number of people working in the knowledge-based economy where their outputs don’t rely on physical presence? Many business leaders are stuck with the notion that organizations cannot succeed unless people are being watched and told what to do by managers. But it turns out that, by giving employees unlimited freedom, organizations can often achieve better results. There is a lot more room for giving employees discretion over when, where and how to do their work than most business leaders are prepared to acknowledge. Flexible working systems like ROWE, which stands for Results-Only Work Environment, have been grabbing a lot of attention over the last few years. And for good reason. Who wouldn’t want unlimited vacation or to work from the beach? A number of high-profile companies have adopted similar policies and continue to swear by them. Unilever has an agile working environment. Gap’s headquarters uses ROWE principles. Netflix implements many elements of ROWE with great success.
MORE DEMAND FOR FLEXIBILITY In the old days, “flexible” work was usually for women who wanted to make money, be active outside the home but needed to take care of children. This can still be the case, but
new concepts like ROWE are for everybody, not just moms. Families are changing. The Internet and other technology has made it possible to perform certain types of work from anywhere. Many organizations now have to manage teams in different time zones who aren’t at the office at the same time anyway. In addition, the younger generation entering the workforce now doesn’t expect to spend all of their time in an office. But they are connected at all times, so they think they should be able to work where and when they choose. For these and many more reasons, demand for less rigid working structures has been on the rise for some time now.
PRINCIPAL CHARACTERISTICS Many of these trends are not new, but the traditional responses by many large organizations to this increasing complexity in the workforce has been to add even more levels of hierarchy and bureaucracy to their structures to deal with it. In a ROWE working environment, however, each person is free to do whatever he wants, whenever he wants — as long as the work gets done. These workers are 100 percent autonomous and 100 percent accountable in equal measures. People working under a ROWE system can deliver higher productivity because they spend less time commuting, and save money on travel and office space. They are absent less, and have higher morale because they can manage their own time. This all adds up to a lot less burnout, too. The amount of time an employee puts into achieving the results is not important, where and when he does the work is irrelevant, but producing high-quality output on time is both.
Results-Only Work Environment (ROWE) is a human resource management strategy co-created by Jody Thompson and Cali Ressler, who originally proposed the strategy at Best Buy. Their first book on ROWE, Why Work Sucks and How to Fix It: The Results-Only Revolution, was released in 2010.
BETTERING YOUR BUSINESS
Advocate Marketing This book shows CMOs, business development leaders, customer success professionals and sales executives
If a staff member is not in the office on a Tuesday afternoon but delivers excellent work on a project on Sunday evening, well before the deadline, what does it matter? Likewise, if he needs two hours or 20 days to finish what needs to be done, it shouldn’t make any difference. In a successfully implemented ROWE environment, managers manage the work and not what time their staff come and go nor where they do their job from. ROWE also can level the playing field to a certain extent between men and women. Nowadays, it is still more likely that women are the ones with “flexible” hours or who work part time. But once everyone has the same flexibility and the focus is only on results, those who aren’t present full time are no longer treated as second-class work citizens.
DRAWBACKS Some of the main disadvantages of people not working in a central location on a fixed schedule have to do with social factors. Employees who no longer have to go to the office have less physical interaction with others. Some people can become lonely or isolated if they collaborate with colleagues only through machines. The perception of others can often be negative. Teams who are not physically seen as present in the office may be thought to be lazy or under-performing. But as long as people who are “ROWEing” have a certain amount of contact with their colleagues, they can maintain the good workplace relationships they need to perform well. An article in the Journal of Applied Psychology on a large amount of data puts the magic number at two-and-a-half days per week. Hostility and scepticism of ROWE can be overcome by a culture change that focuses on results and not time spent.
KEY INGREDIENTS The three key ingredients necessary to make flexible policies work are buy-in from the top, going step by step, and changing the culture. While ROWE could make us all work better and more efficiently, it is important to implement it at the right pace. During the course of my work helping organizations to adopt the ROWE principles, I take a step-by-step approach. The best way to start is to begin with one unit in order to learn what works and what doesn’t in a particular organization and make necessary improvements before moving on. ROWE works the best if it has support from above in an organization. Teams responsible for implementing ROWE need to make the case with the top management and demonstrate success. Also for flexible systems to work, teams have to change their culture. Part of this involves negotiating how they will deal with the downsides of ROWE. Many problems arise when one team or individual is ROWEing and others are not, for example. It is important for teams to decide in detail together how they want to work and, in advance, how they will handle some of the problems that they will eventually face. In the beginning, a lot of effort in managing perceptions and the external environment is required. ROWE can’t be built in a day, and a lot of scepticism has to be overcome before it can work. But, implemented properly, it can help an organization become less complex and its workforce more satisfied, loyal and dedicated to getting results.
exactly how to leverage this powerful approach. Barbara Thomas helps readers make the business case, outlines the strategic requirements, and presents powerful best practices and case studies. Learn from the experience of recognized leaders in advocacy marketing, from Intel and Citrix to Sirius Decisions, Influitive, Reputation Advocates, Boulder Logic and RO/Innovations. Thomas introduces a systematic, five-step strategy for leveraging this powerful opportunity. What others say about you carries far more weight than anything you can say about yourself. Advocate Marketing will help readers transform that simple reality into a powerful competitive advantage. Title: Advocate Marketing: Strategies for Building Buzz, Leveraging Customer Satisfaction, and Creating Relationships Author: Barbara Thomas
Price: $39.99
Publisher: Pearson FT Press
Available: 4/4/2016
Pages: 224
Beyond the Sales Process The average executive spends less than 5 percent of his time engaged in the buying of products and services. This means that in this post-recession business environment, sales professionals who focus solely on the moment of the sale have made a fatal miscalculation. Featuring instructional case studies from companies that include Hilton Worldwide, Merck and Siemens, this evidencebased book provides readers with a proven methodology for driving success before, during and after every sale and embraces the entire customer life cycle. Reinforced by research from Aberdeen Group, SAMA, ITSMA and other experts, this book will help salespeople to grow with their customers — and take their sales performance to a whole new level. Title: Beyond the Sales Process: 12 Proven Strategies for a Customer-Driven World Authors: Steve Andersen and Dave Stein
Price: $27.95
Publisher: AMACOM
Pages: 288
Available: 4/4/2016
Negotiating the Impossible Malhotra identifies three broad approaches for breaking deadlocks and resolving conflicts, and draws out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting of the U.S. Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations. But he also shows how these same principles and tactics can be applied in everyday life, whether they are making corporate deals, negotiating job offers, resolving business disputes, tackling obstacles in personal relationships, or even negotiating with children. No matter how high the stakes or how protracted the dispute, the object of negotiation is to engage with other human beings in a way that leads to better understandings and agreements. Title: Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle) Author: Deepak Malhotra Publisher: Berrett-Koehler Publishers
Telecommuting is one method of allowing employees to escape the clock in performing their job. One study from Stanford University showed that employees, rather than slacking off, actually increased their productivity by 13 percent when allowed to work from home.
Price: $27.95 Available: 4/4/2016
Pages: 224
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INVESTING IN COMMUNITY
APR
UP NEXT MONTH: Managing the Endowment
Powerful Strategic Planning
Executives sitting on nonprofit boards often are less than enthusiastic about strategic planning retreats, but should embrace their transformative power by Deborah Whitehurst
THE REALITIES OF STRATEGIC PLANNING … • Strategic directionsetting cannot be accomplished in a single day. It is a cumulative and iterative process of gathering information and perspectives, developing concepts and testing them with the board and CEO. • While the board assumes leadership in determining strategic direction and participating in strategic planning, the CEO is a crucial partner, providing a connection between big-picture perspective and what is actually needed institutionally as well as what is doable. • Top-level staff are helpful at the tactical level, helping to determine the actions required by specific objectives, setting timelines, allocating resources and accepting responsibility as assigned by the CEO.
Deborah Whitehurst is a senior consultant for The Phoenix Philanthropy Group, an Arizona-based international consulting firm serving nonprofit organizations as well as institutional and individual philanthropists. phoenixphilanthropy.com
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Annually — or every three to five years — nonprofit board members gear up for strategic planning retreats, assessing the organization’s performance over the previous year or tackling long-term planning. Some view strategic planning as nothing more than a label: Yes. We have a strategic plan. Check. Others see such planning as a waste of time or money. Still others see its value but aren’t quite sure how to transform the resulting plan into daily action. Indeed, strategic planning can create angst. But it doesn’t have to. In fact, when managed properly, breakthrough strategic planning can be the executive board member’s greatest tool and a rallying point for the institution’s continued success. But where to start? Know. Know the mission. Without a firm grasp of the nonprofit’s mission, board members can flounder in their efforts to achieve a strategic direction. Frequently, executives sitting on the board get lost in the terminology — goals, objectives, tactics — instead of constantly calling the organization back to a simple mission-related question: Why is the organization doing what it’s doing? Pre-plan. In advance of strategic planning sessions, the CEO and board chair (or a task force) will frame questions to be addressed: What is our vision five to 10 years from now? What opportunities or sets of issues are we addressing in our organization? Who do we serve and how? What steps do we need to take to serve the mission to which we’re dedicated? During this phase, the CEO and board chair — along with key donors, community leaders and recipients of the nonprofit’s services — also will be interviewed by an outside party to identify additional issues for discussion during planning. “The interview process with our members, donors and colleagues in the sector was rigorous,” says Ruth Jones, CEO of Seattle-based Social Venture Partners International (SVPI), whose nonprofit recently employed a consulting firm to facilitate strategic planning. “But it really paid off; we had so much good material about how our organization was perceived, our strengths and weaknesses, people’s hopes for the future of our network. Coupled with a well-facilitated board retreat and follow-up discussions, we had all the material we needed to develop a really strong vision for the next three years.” Locally ASU’s School of Art employed its own two-day strategic planning retreat among 45 faculty members, drawing on insight gleaned from interviews with ASU President Michael Crow, faculty, members of the Greater Phoenix art community and competing schools of art nationwide. Interview data was relayed to a task force that created sets of questions to be discussed during the retreat. “Planning the retreat so that it is not rushed is important,” says Adriene Jenik, professor and director of ASU’s School of Art. “Buy-in from a range of representatives in the planning
Strategic planning evaluation resource: Driving Strategic Planning: A Nonprofit Executive’s Guide, Second Edition by Susan A. Waechter
process is also important. By the end of our retreat, we were moving toward shared goals and vision with renewed collegiality, seriousness of purpose and even grace.” Create. Nonprofits, as they consider strategic direction, must simultaneously create tools that reinforce and work alongside the strategic plan: operational plans; business plans; and, in some instances, sub-plans focused on fundraising, programs and services, staffing, governance or financial management. Jones believes the strategic plan is the basis for an organization’s annual work plans. “For us, it guides the hiring of new staff, informs fund development efforts, allows us to measure progress against goals, and is the foundational document against which we report to the board.” Evaluate. Organizations may benefit from consultations with experts who can help design appropriate, but not too complicated, indicators to measure the effectiveness of a strategic plan. Consider, for instance, a housing-first nonprofit wishing to measure its impact. Its performance indicators might be percentage of clients transitioning from homeless to housed and average length of time maintaining that status. If the number of housed individuals rises over time, then suddenly flattens or the length of residency plummets, the nonprofit can identify the “why” and reassess its strategic plan. Jenik believes that maintaining momentum and measurement after strategic planning is crucial. She recommends creating a follow-up committee. She and Jones agree that strategic planning requires patience. “Of course, it adds to the workload in the short term,” says Jones, “but it more than pays off downstream.”
MARCH 2016
Mesa Chamber of Commerce
Mesa Morning Live Monthly, 2nd Friday | 6:45a – 8:30a “Mesa Morning Live” is far from your typical chamber networking event, although it does include a mix-and-mingle, breakfast and a few table presenters. But the core of this successful program that the Mesa Chamber of Commerce puts together every month is informative entertainment that’s professionally produced and broadcast live (and archived on YouTube) for the benefit of anyone who can’t make it over to Crescent Crown Distributing’s classroom/community room. “One of our guests a couple of years ago was Anthony Robles, the one-legged ASU wrestler,” says Sally Harrison, chamber president, describing him as a very motivational speaker and a hugely popular guest. The key ingredient is show emcee Mark Cordes, who holds the show together and moves the segments along with the wit and aplomb of the professional comedian that he is. The morning starts with networking with fellow attendees and a few businesses that have presentation tables. Once breakfast is served, attendees can take their plates to the rows of audience tables. Most guests on the show are members of the Mesa Chamber, but that’s not a requirement, Harrison says. “Really, we’re looking for that main guest that people would be interested in learning more about or hearing from. From that, we build the ‘cast,’ trying to stick with a theme if possible to include the sponsor and other supporting guests such as our nonprofit segment.” A typical show has four guests; the variety ranges from political to sports and veterans to the arts, and, in the past year and a half, includes a musical guest. The Mesa Chamber started Mesa Morning Live in February 2012, and it was hot from the get-go. Recalls Harrison, “The second month, one of our guests was [Mesa] City Manager Chris Brady. When he came off the stage, he walked over to me and said, ‘This should be on Channel 11’ — and starting in April of 2012, we went to a broadcast on Mesa’s city channel, allowing us to also have a large YouTube presence.” Crescent Crown stepped forward at the same time. “They offered to host us, and we never left. It is the perfect location for us to produce this monthly show and they are great partners in having us there.” Adding a prize wheel this year, with items donated by and promoting businesses, allows more Chamber members to be showcased in a marketing opportunity that, in addition to the viewing on Channel 11, has amassed more than 2.3 million minutes viewed on YouTube, Harrison notes, as well as bringing a new fun element to the show. She notes also, “Having a sponsored segment for our nonprofits has been a blessing to many smaller charitable organizations who would not normally have the opportunity for this type of marketing.” —RaeAnne Marsh $20; at the door: $30 Crescent Crown Distributing
1640 W. Broadway Rd., Mesa
Mountain States Employers Council / Scottsdale Area Chamber of Commerce
‘Medical Marijuana and Reasonable Suspicion Drug Testing’ Wed., March 23 | 7:30a – 9:00a Do you know what to do if an employee comes to work visibly impaired? Do you know what to do if the employee explains to you that his impairment is due to medical marijuana use? Do you know what the signs and symptoms of drug use impairment are? These questions can be difficult to answer, yet employers have been obligated to comply with Arizona’s Medical Marijuana law, now, for more than five years. This session of the Scottsdale Area Chamber of Commerce’s “Expert HR Series” addresses these issues. The presentation will review employer responsibilities for compliance with Arizona’s Medical Marijuana law, and discuss Arizona’s Drug Testing law and how it protects employers from legal liability for acting in good faith when sending an employee for a reasonable-suspicion drug test even when the employee is a registered medical marijuana user. This session will be led by Ellen McKitterick, who recently joined the Arizona office of MSEC as a staff attorney and brings experience in the areas of general employment law, Native American law and the Affordable Care Act. She obtained her law degree from the University of Nebraska School of Law and her B.A. in English from the University of Central Florida. MSEC serves the human resource and employment law needs of the business community, helping employers manage all aspects of the employment relationship, and brings numerous programs to the community on a variety of topics as well as offering training at its office. The medical marijuana program is one session in a series presented in partnership with the —Mike Hunter Scottsdale Area Chamber.
SAVE THE DATE
Upcoming and notable 5th Annual Supplier Reverse Trade Show Apr.
Mon., April 4
4
Tempe Chamber of Commerce presents this event targeted to companies seeking to do business with the public sector. Present will be purchasing representatives from cities, counties, state agencies and school districts who will be available to discuss contract opportunities. tempechamber.org 4th Annual Catalyst Conference Apr.
17
Sun. – Tues., April 17 – 19
The Girls in Tech conference will include inspiring keynotes from female leaders as well as multi-media presentation, networking events and discussions on innovation and technology. girlsintech.org
$20
mesachamber.org
Mountain States Employers Council
MARCH 2016
7975 N. Hayden Rd., Scottsdale
S M T W T F S
scottdalechamber.com
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MARCH 2016 NOTABLE DATES
Sun., March 13 – Daylight Saving Begins Thurs, March 17 – Saint Patrick’s Day
Sun., March 27 – Easter
20 1 6 29 MAR. INBUSINESSMAG.COM
MARCH 2016 Thurs., March 3
Wed., March 2
Tues., March 8
12:30p – 6:00p
2016 Aerospace, Aviation & Defense and Manufacturing Conference
Speed Networking
Arizona Technology Council and Arizona Commerce Authority
This is a fun, fast-paced format of networking that allows you to meet other businesses at 2- to 3-minute intervals, maximizing your time and gaining you many valuable contacts in 90 minutes.
Arizona Small Business Association
This is a major opportunity for members of the aerospace, defense, aviation and manufacturing community to connect with potential new partners. This provides defense contractors a chance to take the spotlight and explain their needs with subcontractors. Smaller manufacturers and service providers will be able to talk directly with A&D decision-makers to learn how to best meet their requirements.
5:30p – 7:30p
3:00p – 4:30p
Members: $20; non-members: free ASBA’s Business Education Center 4600 E. Washington St., Phoenix asba.com Thurs., March 10
7:00a – 9:45a
Shakers & Stirrers Networking Mixer
Members: $50; non-members: $75
Scottsdale Forward
Scottsdale Hilton Resort & Villas
Scottsdale Area Chamber of Commerce
Networking For Professionals
6333 N. Scottsdale Rd., Scottsdale
Complimentary appetizers and Happy Hour cash bar are available. Raffle prizes include a 50/50 raffle with a favorite charity. Attendees who register and pay online may bring a friend for free.
aztechcouncil.org
Scottsdale Forward is the Scottsdale Area Chamber of Commerce’s annual economic symposium featuring high-profile speakers from Scottsdale. This forum will tackle topics that are key to the economic development of the region.
Members: $10; non-members: $20
Members: $15; non-members: $20
Macayo’s Mexican Grill & Cantina
Scottsdale Community College Performing Arts Center
11107 N. Scottsdale Rd., Scottsdale
9000 E. Chaparral Rd., Scottsdale
networkingforprofessionals.com
scottsdalechamber.com
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2 Tues., March 1
3
7
8
9
10
15 Tues., March 15
11:30a – 1:15p
10:30a – 1:30p
Spirit of Philanthropy Luncheon
Women in Business
West Valley Women
Chandler Chamber of Commerce
West Valley Women’s 2016 Philanthropy Partners will be introduced.
7701 W. Paradise Ln., Peoria
Keynote speaker Felicia Romero will present “Turn Your Passion into Retirement.” What are you passionate about? Learn how you can use that passion to bank on your future.
westvalleywomen.org
Members: $25; non-members: $35
Members: $30; non-members: $35 Arizona Broadway Theatre
Mon., March 7
7:30a – 10:30a
5th Annual Power of the Purse Arizona Hispanic Chamber of Commerce Hosted by the AZHCC Latina Business Enterprises Group, this event celebrates women in business. This year’s is “Celebrating Women Leading Business: Inspiring Rising Leaders.” Event attendees will get a chance to peruse the mini-expo before and after the event, have a chance to win in the raffle, and hear some of the compelling statistics on women in the workplace and community. Members: $30; non-members: $40 Desert Botanical Garden 1201 N. Galvin Pkwy., Phoenix azhcc.com
MAR. 20 1 6
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Wed., March 9
11:00a – 2:30p
7th Annual Women’s Success Summit eWomenNetwork
SoHo63 63 E. Boston St., Chandler chandlerchamber.com
This year’s summit, “The Million Dollar Business Formula,” will be a powerful “Give First, Share Always” environment filled with innovative ideas, entrepreneurs, customers and opportunities. Presenter is awardwinning entrepreneur Sandra Yancey, founder and CEO of eWomenNetwork, who will share her proven business-building formulas. Members: $48; non-members: $58 Raven Golf Club 3636 E. Baseline Rd., Phoenix ewnphoenix.com
Please confirm, as dates and times are subject to change.
For more events, visit “Business Events” at www.inbusinessmag.com
Thurs., March 17
Wed., March 16
Fri., March 25
7:30a – 9:00a
Good Government Roundtable: District 17
Mesa Chamber of Commerce
Gilbert Chamber of Commerce
A Lunch Mob is an opportunity to rally the community to a great new or existing lunch spot. Using the Lunch Mob as an opportunity to communicate your brand across all of the members of the Chamber stimulates endless opportunities for new business beyond the day of the Lunch Mob itself.
An event of SRP’s Good Government series, this roundtable meeting will bring members of the business community together with Arizona’s Legislative District 17 for an update on bills and budget talks at the Capitol. This meet & greet event will provide attendees an opportunity to ask questions and provide feedback that will contribute to a vibrant business community.
Free
Members: $20; non-members: $35
Eklectic Pie
Gilbert Chamber of Commerce
1859 S. Stapley Dr., Mesa
119 N. Gilbert Rd., Gilbert
mesachamber.org
gilbertaz.com
Wed., March 23
5:30p – 8:00p
Elite Networking Mixer
11:30a – 1:00p
Lunch Mob
9:00a – 11:00a
‘What We Know For Sure: Prospering Through Downturns’
Phoenix Metro Chamber of Commerce
East Valley Hispanic Chamber of Commerce
Meet like-minded professionals who want to help create a strong, local economy. Freez
This is a financial seminar presented by Zack Dees of Edward Jones Investments.
SOL Cocina
Free
15323 N. Scottsdale Rd., Scottsdale
Wilkes University
phoenixmetrochamber.com
245 W. 2nd St., Mesa evhcc.org
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17
22
23 Wed. March 23
25 11:30a – 1:00p
2nd Annual ‘Golf Tips & Sips’
Central Phoenix Women
Scottsdale Area Chamber of Commerce
Featured speaker is Jessica Pacheco, vice president, of State & Local Affairs at Arizona Public Service Company.
Attendees can participate in a long-drive contest, putting lessons and Trackman swing analysis — a Doppler radar that tracks 26 different data points for every shot — and have a chance to win a drawing for golf and lesson certificates. Admission includes two drink tickets per person and appetizers.
The Camby Hotel 2401 E. Camelback Rd., Phoenix centralphoenixwomen.org 11:30a – 1:00p
Hot Topics & Lunch: Management Training Workshop
Tues., March 22
7:00a – 8:30a
Surprise Regional Chamber of Commerce
In this workshop, Tracy Bullock, president of Bullock Training & Development and a certified sales and management trainer, gives a timely and crucial look at how you and your team can become more effective managers.
Attendees will be served a hot breakfast along with fresh coffee and juices, in a casual breakfast buffet setting.
Embassy Suites Tempe
Members: $20; non-members: $30 TPC Scottsdale – Champions Course 8243 E. Bell Rd., Scottsdale scottsdalechamber.com
Networking Breakfast
Tempe Chamber of Commerce
Members: $25; non-members: $35
4:30p – 6:30p
Monthly Luncheon Meeting
$75
Thurs., March 17
Thurs., March 31
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Members: $12; non-members: $25 Surprise Stadium 15930 N. Bullard Ave., Surprise surpriseregionalchamber.com
4400 S. Rural Rd., Tempe tempechamber.org
If your event is directed to helping build business in Metro Phoenix, please send us information to include it in the In Business Magazine events calendar. Full calendar online. Events@inbusinessmag.com
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INBUSINESSMAG.COM
WE VALUE WHAT WE OWN
BY MIKE HUNTER
2016 Buick Cascada Convertible
Free-spirited and a joy on the open road is the convertible 2016 Buick Cascada. Making a brand shift for the past few years, Buick surprises with its marketing campaign to elevate the brand to a “hip” car manufacturer. Well, there is some meat behind what it is pushing. Many of the Buick models are competing with German luxury vehicles and winning out. One such vehicle is the Cascada. The Cascada is powered by a 1.6-liter EcoTec four-cylinder turbocharged engine that makes 200 horsepower and 220 pound-feet of torque. Its front-wheel drive, six-speed automatic transmission are just part of what gives this peppy topless vehicle its acclaim. Reviews of this car are quite good,
BUICK CASCADA PREMIUM City: 20 mph Hwy: 27 mph Transmission: 6-speed automatic
boasting an incredible ride and very stable and confident suspension. A great touring vehicle with all the fun built in, the Cascada is a convertible worth buying. The luxuries are felt by drivers and passengers as this smaller convertible does feel roomy enough for four, and the Premium edition comes with some unexpected upgrades comparing this to the BMW 3 series convertible. The leatherappointed eight-way power-adjustable seats, the dual zone climate control, the electronic safety belt extenders and the adjustable rear wind screen are all comforts and conveniences that make this model desirable. The automatic retractable convertible top also hides away for ease in either the topless or surprisingly quiet closed positions in just 17 seconds. Fitting in with the latest in technologies, the Cascada is fully equipped to connect, navigate and entertain. The seven-inch touch screen plays great music and allows for hands-free calls with ease. The remote vehicle starter and rear vision camera are great added features. The OnStar 4G LTE with Wi-Fi hotspot will keep devices connected when on the go and in case the fun and excitement of touring with the top down turns into a need to send a sudden email or jump onto the laptop.
MSRP: $36,065
Get Charged In a time when all we do is work and play on our various devices, the charging has become a great need so that we can stay connected. Here are some of our picks for the office to keep the smartphone, tablet and laptops charged.
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INBUSINESSMAG.COM
Multi-Device Charging Station and Dock
PowerDock 5 by Griffin PowerDock 5 is a space-
Sharper Image Smartphone and Tablet Charging Dock
With room for a
saving charging station
It has four 2.1Amp/10W
laptop, tablet and
for countertop or
USB ports that can
up to three other
desktop, providing safe
charge any four devices
devices, this
charging and storage
simultaneously — even
sturdy stand holds and hides unsightly
for up to five devices. It is optimized for iOS
four large devices like iPads. It works with all
cords. A magnetic base flips open to
devices (iPad, iPad mini, iPhone, iPod touch,
iPhones; iPads; iPods; Blackberrys; Samsung
reveal a hidden storage compartment
iPod nano), although the company’s testing
Galaxies; all other Android devices; and all
for wires that otherwise clutter up desk
indicates that PowerDock’s 5V (2.1 amp)
other USB devices, cameras and e-readers,
space. In bamboo or black, white and
charging circuitry will also charge most Kindle
such as Kindle, Nook, Kobo, etc. Available in
silver leatherette. $59.99
and Android devices. $99
white. $99.95
greatusefulstuff.com
griffintechnology.com
sharperimage.com
Opel, a German automobile manufacturer, is a subsidiary of General Motors. The vehicles are also sold under the Buick brand in the United States, Canada, Mexico and China; the Holden brand in Australia and New Zealand; and the Vauxhall brand in Great Britain.
Photos courtesy of Buick (top), Ermeneglido GreatUsefulStuff, Griffin and Sharper Image(bottom, l to r)
Buick buick.com
0-60 mph: 8.4 sec
MEALS THAT MATTER
BY MIKE HUNTER
Grassroots: A Down-to-Earth Experience
Organic Scottish filet, miso glaze, asparagus $17/$23
CAROLINA BABY BACKS
Grassroots Kitchen & Tap
Thin BBQ sauce, slowsmoked, grill-finished; shoestring potatoes
2119 E. Camelback Rd., Phoenix • (602) 368-8766 8120 N. Hayden Rd., Scottsdale • (480) 699-0699 grassrootsaz.com
$25
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salads, like the Scottish Salmon & Salad Combo made with simply grilled salmon and the choice of any small salad from the menu. The Farmer’s Vegetable Chop comes in a large or smaller size and includes green cabbage, red beets, grapes, butternut squash, corn, radishes, cherry tomatoes, scallions, cucumber, edamame, feta cheese, basil and parsley tossed in a champagne vinaigrette. Sandwiches, seafood and entrées make up this extensive menu. A true crowd-pleaser is the delicious Carolina Baby Backs (ribs) with a thin BBQ sauce, slow smoked, grill finished and served with shoestring potatoes. The rustic-modern interior is kin to the grassroots appeal of this place. Surrounded by American art throughout and given comfortable settings amid patios and casual dining areas, patrons feel very much at home. The service is impeccable and the staff so helpful to steering guests to what they love most from the frequently changing menu. The craft beers on tap and the enticing drinks bring together the overall excitement that is Grassroots.
Sandwich Shop-ing
Nocawich
WM Sacks Art of Sandwicherie
Zookz Sandwiches
It’s all from scratch, using
The standard for a quick lunch has always
great ingredients to make
The famed Valley sandwich
warmly toasted, round and
been the sandwich, the art of which is
bread and sweets and
shop is home to wholesome
sealed Zookz sandwich is
ever changing. Here are some of our
sauces, roasting meats in-
foods, offering sandwiches,
a singular blend of crunchy
picks for the best choices to satisfy the
house, and if they can’t do it
soups and salads. The
textures and fresh, savory
sandwich lover in any group.
themselves, then they seek
process of ordering is easy
fillings combined with Zookz’s
the best elsewhere — with
and, whether for dine-in or
own distinctive artisanal
the end goal of making their
to go, this quality option is
sauces to create a truly
sandwiches delicious.
sure to become a favorite.
unique taste experience.
777 S. College Ave., Tempe
Catering and delivery are
100 E. Camelback Rd.,
(480) 758-5322
available.
Phoenix
nocawich.com
Four Valley locations
(602) 279-0906
sacks.info
zookzsandwiches.com
Grassroots Kitchen & Tap Chef/Owner Christopher Collins, a Boston University grad with a degree in hospitality management, is a fourth-generation restaurateur and founder of Grassroots and Twisted Grove Parlor & Bar.
Uniquely different, each
Photos courtesy of Grassroots Kitchen & Tap (top), Nocawich (bottom)
GRILLED MISO SALMON
From-the-ground-up is the best way to describe this familyowned eatery that is becoming a true standard for the lunch crowd. “Grassroots” is very much the mantra let alone the fare for this Southern-influenced American cuisine hot spot. All high-quality ingredients with from-scratch technique makes for an appetizing experience. Chef/owner Christopher Collins, a seasoned restaurateur and talented chef, created this concept with the palate in mind. His affinity for crafted meals (and, in this case, craft beers on tap) allows diners to come and enjoy new offerings and be impressed with his combinations and unique pairings. The Dad’s Grocery Bag is the perfect starter and includes a loaf of ciabatta, three cheeses, three cured meats, olives, nuts and honey served to do as you please … Some of the other great eats for lunch include the lighter dishes and
TEMPE CHAMBER
ADVANTAGE SAVE THE DATE: 2016 Women in Business Conference Each year, this powerful event brings together hundreds of business leaders in a setting that celebrates success, facilitates network development and offers incredible opportunities for personal and business growth. A trade show featuring local and national organizations and businesses provides the backdrop to a luncheon and presentations by powerful keynote speakers. Themed “Reach, Achieve, Celebrate!” the event’s speakers deliver inspirational messages that touch on these elements and motivate each member of the audience to strive for fulfillment, happiness and success. Cary Pfeffer, an award winning reporter and news anchor, will emcee the program. Educational breakout sessions by Pfeffer and Jeff and Jodie Heisner of Bottomline Media Coaching take place in the morning. Keynote conversations by inspirational speakers follow and set the stage for the Business Woman of the Year celebration and award presentation. The event takes place from 8 a.m. to 1:30 p.m. and includes a plated lunch. For more information, please visit www.tempechamber.org or call 480.967.7891.
2015 Business Woman of the Year Jodi Polanski with Tempe Chamber of Commerce President/CEO Mary Ann Miller
Wednesday, May 25 DoubleTree by Hilton Phoenix - Tempe 2100 S. Priest Dr. $65 for Members | $99 for Guests Tables of 10 available Sponsorships now available Exhibitor Booths now available
Te m p e C h a m b e r. o r g
Spring 2O16 • tempechamber.org
Business Advocate … Not JUST the Title of the Tempe Chamber of Commerce’s Newsletter #truth By Brad Taylor, Special Moments Catering So what happens when your 5,000-square-foot commercial kitchen floor gets ripped up and the city denies your permit for construction unless you come up with an additional $30,000? Besides freak out … I’ll tell ya, you call Wonder Woman. Brad Taylor The holiday season was upon us in no time and as we put a close to our best year yet, we reveled in excitement for what was to come next. And then it happened … We call it the great flood of 2015. Routine dish washing started to yield massive flooding along our kitchen floors and all efforts to maintain a clean space were redirected to cleaning up countless gallons of water. Had it finally happened? Had the old grease trap separated its last load of grease and water before sending grease-free water to … well wherever the heck it goes? A quick visit from our plumber would conclude our fears were true. Our grease trap had gurgled its last gallon of commercial dish water. It was time to finally send it on its way and upgrade to a new unit. Ugh! This was going to be expensive. Had the Grinch stolen our Christmas? Indeed he had, but such is life as a business owner. So, sadly, we signed the contract and the large plumbing project began. Two days later we receive a rather panicked call from the plumbing company. “The permit we applied for was rejected, and worse yet the city is requiring an interceptor to be installed in order to approve the use of your grease trap.” Knowing little to nothing about plumbing, we asked, “Well, how much would that cost?” Expecting a rather nominal number, our hearts sank immediately with his response: “$20-$30,000 in addition to your current bill.” Needless to say, we were shocked, devastated, angry and confused. This was simply a replacement for a unit that had already been installed. How can this be? It had appeared the Grinch had stolen more than just Christmas. If this was the case, he had stolen our ability to operate, as by no means did we intend to invest $30,000, plus into a building we didn’t own. But wait …we just signed a five year lease …what choice did we have?! The Whos in Whoville were quite distraught and decided a town hall meeting of the elders was in order. The meeting room was quite grim as nobody really had much to say … except the elder Who, Al Taylor (CEO/owner). “I am going to call Mary Ann Miller (Wonder Woman) of the Chamber and get her involved,” was all he had to say as he got up to make his phone call. I Special Moments kitchen, Dec. 23, 2015 have to admit, my sister and I both thought the stress of the situation might have finally pushed him over the edge. That his marbles may have indeed been scattered beyond repair and this call was pointless. I mean, what in the world would the president of the Tempe Chamber of Commerce have to say about our permitting issue, especially two days before Christmas. [CONTINUED ON PAGE 6]
T E M P E C H A M B E R A D VA N TA G E
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Tempe Leadership: Thirty Years of Community By Courtney McIntyre, Tempe Chamber of Commerce Since 1985, Tempe Leadership has worked with more than 700 community leaders to make a difference for the next generation. Each class takes the opportunity to develop positive solutions to real problems. Projects have ranged from the development of a business resource guide, to improving the effectiveness of the City of Tempe Boards and Commissions process, to working to improve the Tempe school system. As Class XXXI is in the early stages of its Care 7 Project, we wanted to take a few moments and reflect on some recent successes. If you are interested in learning more about Tempe Leadership, we invite you to the Class XXXII Recruitment Reception on Thursday, April 14 at the Tempe Mission Palms Hotel. This will be an opportunity to connect with alums in order to take the next step in your path to leadership. For more information on Tempe Leadership, please visit www.tempeleadership.org.
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Class XXVI (2010-2011) Escalante Community Garden: The vision of the Escalante Community Garden is to build community through the production of high-quality organic fruits and vegetables; to teach our community about sustainable gardening and healthy cooking; and to strengthen community bonds by creating and sustaining an organic garden in the Escalante neighborhood that will foster environmental stewardship, horticultural education, entrepreneurialism and recreation.
Class XXVII (2011-2012) Trees & Trails Project: The Trees & Trails Project, a collaborative community effort, raised almost $10,000 to re-forest 37 dead or dying trees in Tempe’s Kiwanis Park and create a half-mile, tree-themed learning trail. Remaining funds went to Trees for Tempe for future arbor care and tree replacements in the city’s parks.
Class XXVIII (2012-2013) Threads 4 Success | Empowering Tempe Teens in Need: Tempe’s Teen Resource Center (TRC) is a free facility open to teens in need of clothing and personal care products. Every year, the TRC serves more than 500 students. However, as many as 2,000 teens go unserved due to lack of resources. Tempe Leadership seeks to empower and strengthen the self-esteem of teens in need by expanding the service capability of the TRC. A second location was opened in 2015 at Marcos de Niza High School.
Class XXIX (2013-2014) Fresh Truck Project: Tempe Leadership Class XXIX donated two refrigerated food trucks worth $90,000 to the United Food Bank. The Fresh Truck Project aimed to eliminate the gap in the food supply in the Greater Phoenix area with nutritious, fresh food. United Food Bank will share these trucks with partner nonprofits such as Tempe Community Action Agency, Kyrene Family Resource Center and the Salvation Army to bring fresh food to those in need.
Class XXX (2014-2015) Tempe Bike Corral: The Bike Corral at Tempe Beach Park is a permanent bike valet serving to increase bike parking for the city, ease congestion during special events and promote bike usage to the downtown Mill Avenue and Tempe Beach Park area. The facility will be dual-use, providing open bike parking for the park and surrounding area every day, as well as a permanent and secure location for a staffed bike valet during special events.
T E M P E C H A M B E R A D V A N TA G E
“Being a finalist is a huge win, in and of itself. Enjoy the honor and use it as a platform to advance the status of professional women.” ~ Gene Trimble, 1997 “Savor the moment and feel so proud to be among such an incredible group of businesswomen.” ~ Bobbie Cassano, 1998 “Never be afraid to ask for help. I struggle with that, thinking it makes me weak. But it takes strength to say, ‘I can’t do this alone. Would you please help me?’” ~ Peg Mulloy, 2000 “Use the momentum to expand on your efforts to make a difference in your professional and personal life.” ~ Jackie Thompson, 2001 “You must always remember that people are watching how you live your life; how you conduct yourself in all kinds of situations.” ~ Pat Warren, 2002
Advice for Women in Business By Meghan Dorn, Tempe Chamber of Commerce Celebrating the success of great leaders isn’t just about the accomplishments of what one individual has achieved. Rather, it is an opportunity to recognize your own potential and carve out a path that will allow you to reach new heights, achieve goals and celebrate with those who have supported you along the way. This is the goal of the Tempe Chamber of Commerce’s Women in Business Conference. It brings together leaders in the community who recognize that professional women have a tested ability to accomplish anything they set their mind to. For twenty years, one woman has been recognized each year as the Tempe Chamber
Te m p e C h a m b e r. o r g
Business Woman of the Year for excellence in her field, leadership within the community, serving as a positive role model and being active with the Tempe Chamber of Commerce programs. We recently surveyed several of our past recipients on their advice for any future honorees. Their responses were as diverse as their personalities and contributions. See who will be named our 2016 Business Woman of the Year at our annual conference on Wednesday, May 25, at the DoubleTree by Hilton Phoenix - Tempe. For more information and to register, please visit www.tempechamber.org or call 480.967.7891.
“As a finalist, you are already a winner. You have made your mark in the business community.” ~ Barb Malone, 2003 “In all that you have done and continue to do, speak and act from your heart.” ~ Stephanie Nowack, 2005 “Treasure the relationships you build because of this recognition. Those relationships can be so rewarding and can carry you through the good times and the tough times.” ~ Vicki Kringen, 2011 “Enjoy each day, laugh each day and advance on both your professional and personal goals.” ~ Christine Wilkinson, 2014
T E M P E C H A M B E R A D VA N TA G E
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Ribbons Cuttings with the Tempe Chamber are sponsored by ManageStaff
Business is BOOMING!
Each month we celebrate Chamber members! Some are new, some have moved, and some are re-opening. If you are interested in hosting a ribbon cutting for your business, please contact Melody at 480.736.4284 or melody@tempechamber.org.
AZ Offices
Hanover Mill Avenue
4700 S. Mill Ave., Tempe, AZ 85282
101 W. 5th St., Tempe, AZ 85281
Active Family Chiropractic
Lydian Dental
2010 E. Elliot Rd., Ste. 105, Tempe, AZ 85284
Tempe Dogs 24/7
Amazing Lash Studio Tempe Marketplace
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2121 S. Mill Ave., Ste. 212, Tempe, AZ 85282
2000 E. Rio Salado Pkwy., Ste. 1074, Tempe, AZ 85281
T E M P E C H A M B E R A D V A N TA G E
937 E. Broadway Rd., Tempe, AZ 85282
Tyler’s Nutrition Training
1761 W. University Dr., #139, Tempe, AZ 85281
Ribbons Cuttings with the Tempe Chamber are sponsored by ManageStaff
Tempe St. Luke’s – new wing renovation
Bumper Doc – 1-year anniversary
1500 S. Mill Ave., Tempe, AZ 85281
1900 N. McClintock Dr. Ste. 1, Tempe, AZ 85281
Bullock Training & Development – new location
Law Office of Glynn W. Gilcrease Jr. – 40-year anniversary
1208 E. Broadway Rd., #202, Tempe, AZ 85282
401 W. Baseline Rd., Ste. 203, Tempe, AZ 85283
SAVE THE DATE:
2016 Tempe Chamber Classic Golf Tournament Our tournament returns to spring weather, a morning tee time and a brand new home. Invite key clients or reward your high-performing staff with a morning round of golf at the beautiful Raven Golf Club. Play and score as a foursome, competing against the rest of the field for a chance at the First Place ranking, trophy and prizes. April 8, 2016 • 7:30 a.m. shotgun start Ravel Golf Club, 3636 E Baseline, Phoenix, AZ 85042 Showcase your business by: • Becoming an event or hole sponsor • Donating to raffle and silent auction • Sending a foursome of golfers For more information, please visit www.tempechamber.org or call 480.967.7891.
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ADVOCATE FROM PAGE 1
Wonder Woman took the call and started a very quick text message assault to various department heads within the City of Tempe. People we had no access to or even knew existed began to phone my father to discuss our situation and options. Within a few hours, we had people who were on vacation reaching out to us to try and offer help. The response was astounding, especially just after the news we had received a few days prior. Christmas Eve morning I was greeted at our office by a department head I was told was on vacation. He explained that he had spoken to my father the night before and that he usually didn’t come out to do inspections, but wanted to see if he could help get the project back on track. He had been Christmas shopping down the street and figured he’d stop in. The look on my face must have been a little confused as he quickly handed me his card to confirm his identity. “Um, wow … OK … yeah I’d love you to take a look,” was really all I could come up with above my shock. Put yourself in my shoes: a department head who is on vacation stops into your office on Christmas Eve to offer help on a project that you didn’t even know he knew about …This NEVER happens. To my surprise, he took a quick look or two at our dish area, made a few recommendations as to how it could be done legally and cost effectively, and announced he’d call the department and have them approve the permit immediately. Five days of overwhelming stress ended in five to ten minutes by this wonderful man who took his
personal time to come over and offer a solution. We were called later that day by the City requesting someone come down and pick up the permit. So how did these solutions and quick return phone calls happen? How is it that on Christmas Eve, the City approved a permit that had been denied by multiple departments? Wonder Woman and the Tempe Chamber of Commerce, that’s how. She and her staff stood up for us during some of the most inconvenient times. Mary Ann Wonder Woman, aka Mary Ann Miller, President/CEO Miller knew who to call and that the information we were given was simply not accurate. It was astounding to see the response the City had once we got to the correct people. People who it would have taken us, on our own, weeks to get in touch with became quite accessible. Remember this story the next time you need to renew your membership dues. Who knows, in the future you, too, might find yourself in need of a superhero. Special thanks to the Tempe Chamber of Commerce team and especially Mary Ann Miller.
Ken Blanchard College of Business | College of Education | College of Nursing | College of Arts & Sciences | College of Fine Arts & Production
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A R I Z O N A’ S P R I VAT E U N I V E R S I T Y S I N C E 1 9 4 9 Get started today! 855.287.0174 | www.gcu.edu/inbusiness Grand Canyon University is regionally accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. (800-621-7440; http://www.ncahlc.org/ ).
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Board of Directors Chairman of the Board: Tim Ronan Chair-Elect: Brian Wood Treasurer: Kjell Andreassen Vice-Chairs: Jesus M. Campa, Dawn Hocking, Paul Mittman Immediate Past Chair: Kristine Kassel Mary Ann Miller, President and CEO maryann@tempechamber.org Sean Donovan, Vice President, Media and Program Development sean@tempechamber.org Meghan Dorn, Communications Director meghandorn@tempechamber.org Melody Elkin, Vice President, Membership Development melody@tempechamber.org Julie Flanigan, Director of Finance julieflanigan@tempechamber.org
Directors: Peter Adams, Leslie Barrett, Nigel Brooks, Bill Goodman, Misty Howell, Dave Long, Lynda Santoro, Randy Schultz, Robert Nyal Sewell, Glenn Williams, Liz White Ex-Officios: Andrew Ching, Angela Creedon, Joe Hughes, Vic Linoff, Stephanie Nowack, Janeen Rohovit Committee Chairs: Nigel Brooks, Neil Chitel, Andrea Fox, Jeff Heisner, Kristine Kassel, Todd LaBarbera, Louis Silverman, Frank Woertz, Lori Zurcher Tempe Chamber of Commerce 909 E. Apache Blvd., Tempe, AZ 85281 480.967.7891 www.tempechamber.org
Shari Hodziewich, Membership Retention shari@tempechamber.org Courtney McIntyre, Director of Operations and Membership Engagement courtneymcintyre@tempechamber.org
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Arizona Technology Report Spring 2O16 aztechcouncil.org
Arizona Technology Council: The Voice of the Technology Industry
In This Issue Preparing for the Future…Pg. 2 Council, Arizona Commerce Authority unite to get workforce ready
Cybersecurity Summit comes at the right time…Pg. 5 Big Plans…Pg. 6 Programs offer benefits edge for small firms
Management and Staff Steven G. Zylstra President + CEO
Leigh Goldstein Vice President, Operations + Events
Anne Rody Director, Finance + Administration
Merry Lake Merrell Director, Marketing + Communication
Deborah Zack Senior Director, Membership Services
Brian Krupski Director of Membership Services
Melissa Craven Executive Assistant to President + CEO
Alex Rodriguez Vice President, Southern Arizona Regional Office, Tucson
Don Rodriguez Editor
Ron Schott Executive Emeritus, Phoenix Office
Don Ruedy Executive Emeritus, Tucson Office
Justin Williams Executive Emeritus, Tucson Office
Jeremy Babendure, Ph.D. Executive Director, Arizona SciTech Festival
aztechcouncil.org
President’s Message Talk about timing. I had just arrived in Washington, D.C., recently to lead Arizona’s delegation for the annual DC Fly-In, an opportunity for members of the nation’s technology community to share their hot button issues directly with lawmakers. Suddenly, Capitol Hill was ground zero for one of our topics: cybersecurity. That day the word came out a hacker or hackers had just published the names, titles, phone numbers and email addresses of thousands of FBI employees. The day before, similar data of about 9,000 U.S. Department of Homeland Security employees was leaked. By coincidence, President Obama that week rolled out his Cybersecurity National Action Plan (CNAP) featuring near-term actions and long-term strategy to enhance cybersecurity awareness and protections, protect privacy and maintain public safety. Most noteworthy was its including the president’s fiscal 2017 budget request to invest more than $19 billion — an increase of $5 billion over this year — for cybersecurity. About $3.1 billion is earmarked for the Information Technology Modernization Fund, which will enable the retirement, replacement and modernization of legacy technology that has reached the point of being difficult to secure and expensive to maintain. Other features of the plan include establishment of the Commission on Enhancing National Cybersecurity to be comprised of top strategic, business and technical thinkers from outside government. In addition, the president wants to empower Americans to secure their online accounts by moving beyond just passwords and adding an extra layer of security. This makes complete sense considering identity theft is now the fastest growing crime in America.
Steven G. Zylstra,
President and CEO, Arizona Technology Council
Even candidates for the presidency face a cyber threat. According to CIO magazine, socalled “hacktivists” already are working to hijack the Facebook, Twitter and Instagram accounts of candidates and news outlets in an attempt to spread misinformation. Their bait will appear to be political party or candidate email that advocates an online petition or survey about election topics, links to a supposed news story, or relays information about voter registration or debates. A source in the story expects some campaigns will hire their own CIOs to protect their media assets. In this increasingly digitized world, what business can afford to leave its assets unprotected? That’s not just a topic raised on Capitol Hill. It comes up constantly here at home. That’s a reason the Arizona Technology Council offers an affordable cybersecurity insurance program to its members. If you think you’re already protected by your regular liability insurance policy, think again. In addition, the Council is preparing for its third annual Cybersecurity Summit. A slate of speakers and panels can offer information on what you can do to stay ahead of the threats that seem to change daily. More details on the Summit are featured in one of the stories inside this section. I encourage you to join our efforts in battling this new type of enemy that we all face. The Council will use its resources to help but we can’t do it alone. And we can never give up.
Who We Are
The Arizona Technology Council is Arizona’s premier trade association for science and technology companies.
Phoenix Office 2800 N. Central Ave., Suite 1920 Phoenix, AZ 85004 Phone: 602-343-8324 Fax: 602-343-8330 info@aztechcouncil.org
Tucson Office The University of Arizona Science and Technology Park 9040 S. Rita Road, Suite 1150 (near I-10 and Rita Road) Tucson, AZ 85747 Phone: 520-382-3281 Fax: 520-382-3299 tucson@aztechcouncil.org
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Preparing for the Future
Council unites with others to get Arizona’s workforce ready The Arizona Technology Council has partnered with the Arizona Commerce Authority on separate yet related initiatives to prepare the state’s workforce for technology jobs expected to be in demand well into the future. While their joint efforts actually began nearly two years ago, both organizations are starting to see a more solid game plan take shape for preparing more people to enter the state’s IT ecosystem.
Arizona IT Workforce Summit The work began in April 2014 with the Arizona IT Workforce Summit I when Steven G. Zylstra, the Council’s president and CEO, and Rosalyn Boxer, the Authority’s Workforce vice president, co-hosted representatives of 35 principal Arizona hiring companies and workforce influencers. Douglas Griffen, founder and director of the Scottsdale-based Advanced Strategy Center, facilitated an interactive component of the session. While they all agreed Arizona was not at the level they wanted to be, there were factors already in place to be leveraged for the future. They included a strong and developing tech environment, a stable infrastructure free of such issues as natural disasters, and growth in the number of tech companies drawn to the state. But Arizona’s reputation needed some work, they said. Outsiders didn’t about know the quality of education that existed and the universities’ ability to develop a pipeline of IT workforce candidates. The state also needed to shed negative publicity that arose with issues such as the anti-illegal immigration measure SB1070. The participants that day considered the initiative feasible, noting that hiring companies and educators needed to take the lead. However, they needed the support of the state and key interest groups involved in economic development and workforce development. In June 2014, Arizona IT Workforce Summit II was held. This time, the session was conducted with approximately 60 Arizona participants, including a broad set of Arizona educators and their institutions, recruiters, important hiring companies and workforce influencers. They felt the IT workforce initiative offered a far-reaching impact for the state,
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helping rebuild Arizona’s national and global image. To do this, according to the key findings, a clear communications and brand strategy was needed to position the state as one of the premier IT locations in the country. In addition, the attendees recognized the education segment held the key for both the short-term strategy of boosting the workforce readiness of current students and the long-term vital strategy of educational integration with K-12 through higher education that is aligned with the needs of the industry. Also, three committees were assembled to provide leadership around each of these ideas. They were: • Marketing – to create a unified image that summarizes the state’s unique value proposition • Education and New Graduates – to close the gap between the growing demand for talented IT professionals in Arizona and the current pipeline of emerging qualified workforce • Retain and Strengthen Current IT Professionals – to improve the support structures, networking opportunities and professional development options for the state’s IT professionals.
Communities that Work Partnership With both the input on where the focus needed to be for workforce development along with support, the Council and the Authority sought outside assistance to help sharpen their strategy. That assistance came when they were among seven regional partnerships selected to participate in the Communities that Work Partnership, an effort to strengthen regional economies by equipping workers with the skills needed for 21st century jobs and accelerating industry-led workforce development and training efforts. The Partnership is a joint project of the U.S. Economic Development Administration at the Department of Commerce and the Workforce Strategies Initiative at the Aspen Institute. Zylstra and Boxer were joined by Authority President and CEO Sandra Watson and David Hedberg, Cox Communications’ director of
field application development, to begin a 15-month intensive accelerated learning exchange designed around the region’s pursuit of job-driven talent development strategies to promote economic growth. The work already has begun to develop their vision. At the Partnership’s Learning Exchange in Baltimore, the team completed a series of exercises designed to assess performance levels in key areas, identify target areas of focus and structure initial strategies for addressing them. The six areas of focus are: • Filling the near-term workforce needs of industry. • Overcoming the barriers for low-wage workers to advance in target sectors. • Effective, employer-validated career pathways. • Design and implement (with employers) work-based learning models. • Identify measures of success and track continuous improvement. • Sustainable funding for sector partnerships.
employment, and special populations of individuals at least 17 years old and out of secondary school with disabilities, limited English proficiency, or criminal records with barriers to training and employment. To improve the likelihood that the populations will complete training and become employed, organizers would use specialized training strategies, support services and other focused services that include networking and job search, active job development, transportation, mentoring and financial counseling. They also would connect those who have received training or already have the skills required to do a job with employment, paid internships or registered apprenticeship opportunities that allow them to get work experience and prove themselves to hiring employers. The Council and Authority are just in the application stage for TechHire support. Zylstra says they are seeking $5 million in funding over three years.
TechHire
The Council is involved in another initiative to help fill the IT workforce gap in Arizona. This time, the partners include Arizona State University, LinkedIn and the Markle Foundation, a nonprofit whose Rework America is a nationwide initiative aimed at driving innovations that expand opportunities for employment and broaden ways for all Americans to learn and train for the work of the future. Meetings are underway to fine-tune an “employer toolkit” that offers annotated, skill-based job descriptions for top tech jobs. Employers have critiqued the descriptions to help Markle “fill in” the gaps, Zylstra says. So far, the jobs discussed include database administrators, business intelligence analysts, and network engineers and architects. “The idea is to make the descriptions more effective by defining the competencies required in the job beyond just ‘computer science,’” he says.
As their work with the Partnership continues through September, the Council and the Authority have applied for a separate federal program to help with their plans to prepare new members of the workforce. In March 2015, President Obama launched TechHire, a multi-sector effort and call to action to empower Americans with the skills they need for well-paying jobs. While the learning can come through universities and community colleges, it also can come through nontraditional approaches like “coding boot camps” and high-quality online courses that can rapidly train workers. For the Arizona model, the education support would come from the Maricopa Community Colleges, Pima Community College and Cochise Community College. The target populations would be people ages 17 to 29 who are out of secondary school and have barriers to training and
Markle Foundation
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Congressman turns to students in STEM fact-finding When it comes to a fact-finding trip for members of Congress, that often can mean they pack their passports and head off to exotic lands for meetings with heads of state. For the representative of Arizona’s 3rd District, the destination was Estrella Mountain Community College in Avondale to meet with front-line experts in science, technology, engineering and math (STEM). Democratic Rep. Raul Grijalva met 55 members of the Chief Science Officers (CSOs) Program who are 6th through 12th grade students in schools in the West Valley, which is part of the congressman’s district. The intent of the ongoing CSO program is to have the students take the lead in staging STEM events at their schools. The early November meeting kicked off with a welcome and program overview from Jeremy Babendure, founder of AZ SciTech Festival and the CSO Program. Five CSOs from Avondale Elementary School District then provided Grijalva and the others outlined the STEM climate in their schools, including how their new roles have helped them to advocate for STEM education. The congressman shared with the students his reasons for learning more from their perspectives. “My parents didn’t come from a lot of money, so for me the school was it. And that gave me the tools and the ability to do other things with my life that if that hadn’t been there, this (career) wouldn’t have happened,” Grijalva says. “STEM education hasn’t been one of the things that I’ve concentrated on but that’s one of the things we’re going to be working on
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when I go back (to Congress), so you’re going to have to help educate me.” Besides a session to brainstorm on STEM careers such as engineers, there also was a discussion on potential barriers that students face and potential solutions. The barriers included lack of money, family issues such as lack of support and pregnancy, introspection/ self-assessments such as lack of confidence, school issues such as peer pressure, language barriers, learning disabilities and lack of role models.
Fast growth for SciTech Festival Barely beginning its fifth year of existence, the Arizona SciTech Festival already ranks as the third largest science and technology festival in the nation, only surpassed by Washington, D.C., and New York City. Newcomers Fountain Hills, El Mirage and Surprise are among more than 50 Arizona communities and 800 organizations partnering to stage more than 1,000 events in 2016 as they showcase science, technology and innovation throughout the state primarily in February and March. Arizonans of all ages have gathered annually since 2012 to learn about how science, technology, engineering, arts and math (STEM) affects their everyday lives through events done. The festival is anchored at the Arizona Commerce Authority, in collaboration with foundational partners including the Arizona Technology Council Foundation, Arizona Science Center, Arizona State University, the University of Arizona and Arizona Board of Regents. Visit azscitech.com for this year’s event calendar and more information.
Cybersecurity Summit comes at the right time If the statement “Cybersecurity is the No. 1 priority for the FBI nationally” comes as a surprise, the third annual Cybersecurity Summit should take the mystery out of this revelation. The statement is not just hype for the May 5 summit that will be presented by the Arizona Technology Council, Arizona Commerce Authority and the Arizona Cyber Threat Response Alliance (ACTRA)/Arizona InfraGard. In fact, one of the event organizers, Frank J. Grimmelmann, president & CEO/ intelligence liaison officer of ACTRA, recently returned from a meeting of Information Sharing and Analysis Organizations (ISAO) where he learned that the security climate is changing more rapidly. In an executive order, President Obama directed the Department of Homeland Security to encourage the development of ISAO. “Attacks are up substantially year over year,” Grimmelmann says. The summit offers an opportunity for government and business executives to learn about the threats, vulnerabilities and consequences related to data security and privacy matters. The sessions will provide solutions as numerous Council and ACTRA member organizations showcase their available resources, products and services to help protect intellectual property and customer data. Even in this era of cyber attacks getting widespread media coverage, Grimmelmann
aztechcouncil.org
still sees less awareness by small businesses. “They’re thinking, ‘why would anyone want to steal my information?’” he says. But small businesses are easy targets for cyber thieves such as social activists who may be angry over what a particular business has done or the industry to which it belongs. “Increasing critical awareness is absolutely essential,” he says. Even larger companies that turn to smaller companies as suppliers should be concerned over what their vendors face. “It begins with the weakest link in the chain,” Grimmelmann says. ACTRA’s focus is to enable the private sector to respond to the escalating national cyber threat. The group is affiliated with the FBI’s Arizona Infragard Program. Infragard is an association of persons who represent businesses, academic institutions, state and local law enforcement agencies, and other participants dedicated to sharing information and intelligence to prevent hostile acts against the nation. Grimmelmann serves as the private sector liaison to the Arizona Infragard and is on its advisory board. He understands there are businesses not jumping at the chance to share anything with the federal government. His advice? “Join ACTRA.” When businesses are apprehensive, he says, ACTRA can provide that buffer of anonymity.
Summit Highlights The program will begin May 5 with registration and a sponsor expo at 12:30 p.m. Details are available at www.aztechcouncil.org/ event/2016-cybersecurity-summit. Keynote Speakers • Roger Hockenberry, CEO, co-founder partner of Cognitio • Brad Brekke, director, Office of Private Sector, Federal Bureau of Investigation – FBI/Private Sector Partnerships and the Path Forward Cybersecurity Panels • BYOD & cybersecurity: Top priorities & concern across industries • Cyber threat intelligence panel • Internet of things Law & Technology Breakout Panels • So you’ve been hacked. Now what? • Bring your own device
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Big Plans
Programs offer benefits edge for small firms While size may make a company nimble when it first launches, that same size can become more of an obstacle when it comes to providing benefits for the team. Following the adage “there’s strength in numbers,” the Arizona Technology Council is offering plans that can make participating member companies as competitive as more established organizations when acquiring talent. Member technology companies now have access to a program that offers the purchasing power of the Council as well as pricing that reflects the actual cost of healthcare used by your group. Instead of an individual company facing large rate increases even though its claims are low, the cost will be based on that actual medical claims of employees from that company pooled with other technology companies. At the heart of the plan is EMI Health, founded in 1935 as a nonprofit organization that provides pooled, self-funded programs to specific risk groups. As a mutual company owned by its customers, it can use excess earnings to offer high quality coverage and lower premiums. EMI Health has a ratio of assets over liabilities that is one of the strongest in the industry, and is greater than most large insurance companies. EMI Health’s relationship with the Arizona Foundation for Medical Care offers access to one of the largest PPO networks in the state. The Arizona Foundation is an independent nonprofit originally established by physician members of the Maricopa County Medical Society. EMI Health also has nationwide PPO network relationships, providing discounts to employees anywhere in the United States. In addition, the dental plans offered by EMI Health give your employees access to over 3,000 participating providers. EMI Health’s self-funding mechanism also helps to cut overall health benefits costs. Many fees and taxes typically required in fully-insured plans are eliminated. Also helping keep costs down are reduced administrative costs compared to what an individual company would pay. In addition, there also is a wellness program with coaching, biometric screenings and mobile mammograms. For transparency, group representatives are invited to attend quarterly meetings where claims and information on program use is shared. Renewal changes also are discussed and approved by the member companies. For member companies interested in offering a retirement plan, there is the Arizona Technology Council 401(k) Multiple Employer Plan. From a government reporting standpoint, it is treated like a single large plan. It includes the advantages and flexibility of a stand-alone plan sponsor but
without the expenses, fiduciary liabilities and administrative headaches associated with sponsoring a stand-alone plan. Virtually all administrative tasks can be offloaded to plan administrator Slavic401k and the Arizona Technology Council. The end result is a retirement plan with competitive investments, outstanding service and someone else doing the legwork. Other benefits include: • No annual audit for participating companies. • Cost savings on the investments. • Flexible plan features, including safe harbor, Roth and profit sharing. • Customizable 401(k) plan design options involving eligibility, matches, vesting schedules and more. • Reduced fiduciary responsibilities for participating companies. These plans are part of the Council’s Business Essentials program. Partner companies participating in the program are active Council members committed to providing high quality products and services with highly reduced prices for other members. For more information, go to www.aztechcouncil.org/business-essentials-program.
Addition to Tucson staff Tracy Sole de Hoop has joined the staff of the Arizona Technology Council as director of operations and events for its Southern Arizona office in Tucson. In her role, she will direct the Council’s operations and events schedule in Southern Arizona and will be an integral part of expansion plans for Cochise, Santa Cruz and Yuma counties. Sole de Hoop’s entry into the Council began as a volunteer on the Tucson Ambassador’s committee. Previously, she worked as a physical scientist
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for U.S. Geological Survey in Colorado, was the coordinator of Watershed Academy for Purdue University in Indiana and cofounded a mathematics research consulting firm for the oil and gas industry. She earned a bachelor’s degree in geology and anthropology from Southern Methodist University and a master’s degree in anthropology from Colorado State University. Sole de Hoop is a board member of the El Rio Health Center Foundation, a member of the Rotary Club of Tucson and a sustaining member of the Junior League of Tucson.
Tracy Sole de Hoop
Council names two newest board members Rick Nielsen, the regional director of engineering for Cox Communications’ Southwest Region, and Teresa Snyder, vice president of marketing for Scottsdale-based OneNeck IT Solutions, have been named to the board of directors of the Arizona Technology Council for three-year terms ending Oct. 31, 2018. Nielsen leads the engineering team for Cox’s largest region, covering Phoenix; portions of Southern Arizona, including Tucson; and Las Vegas, Nev. He began his career with the U.S. Air Force, and was stationed in England and Nebraska. Nielsen then joined MCI Telecommunications, where he led a team of technicians that supported residential and commercial customers in Omaha, Neb. He joined Cox as a manager of broadband in Omaha, where he was promoted to director engineering and operations. Nielsen accepted the position of vice president of engineering & operations with a move to Roanoke, VA. He joined Time Warner Cable as vice president engineering
& operations leading the Capital District region based in Schenectady, NY, before rejoining Cox in 2011 and ultimately leading his current team. Nielsen received his bachelor of science degree from Bellevue University in Nebraska and attended Averett University in Virginia. At OneNeck, Snyder is charged with creating superior brand recognition, increasing awareness and understanding of the entire product and service portfolio, cultivating opportunities in new and existing markets, and growing demand for OneNeck’s solutions. She joined OneNeck IT Solutions by way of OneNeck IT Services, which she joined in 2002, and built the marketing initiatives that helped lead to its successful acquisition. Prior to joining OneNeck, Teresa held the position of marketing communications manager at two high-tech firms in the Phoenix area. She holds a bachelor of arts degree in public relations from Northern Arizona University as well as an MBA in organizational management from the University of Phoenix.
Rick Nielsen
Teresa Snyder
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Giving Guide ARIZONA
Presents
GIVE ON APRIL 5, 2016
Sponsored by
Connecting business with our community
Giving Guide ARIZONA
Harnessing the Power of Collective Giving To her role as CEO of Alliance of Arizona Nonprofits, Kristen Merrifield brings more than 13 years’ experience that includes leadership roles with the Arizona Small Business Association, the ASU Foundation and the Greater Phoenix Chamber of Commerce. Merrifield is an active participant in the business and nonprofit community in her roles as president of the Arizona Society of Association Executives Board of Directors and board treasurer for Gabriel’s Angels. She is also an active member with the American Society of Association Executives, serving on its Public Policy Committee; the Young Nonprofit Professional Network; the Organization for Nonprofit Executives; the National Council of Nonprofits, serving on its Membership Committee; and the Nonprofit Executives Together group in Tucson.
The mission of the Alliance of Arizona Nonprofits is to unite, strengthen and advance Arizona’s nonprofit sector. Arizona Gives Day provides us with a unique opportunity to put our mission into action in a way that not only propels our Arizona nonprofit community, but also cultivates a powerful and engaging spirit of philanthropy statewide. This annual, 24-hour online giving day unites Arizonans across the state to help support the amazing work being done by our nonprofits. Started in 2013, Arizona Gives day has raised more than $4.5 million for Arizona nonprofits, and in 2015 we generated just over $2 million (a 48-percent increase over 2014). Exciting highlights from last year’s Arizona Gives Day are spotlighted on the next page. Participating nonprofits also have the exciting opportunity to earn prize money from our incentive fund. We paid out more than $165,000 in prize checks in 2015 alone! Prize categories change each year but are based on criteria such as most money raised by a small nonprofit, most donations over $100 during a “power hour,” or even most new donors generated. This isn’t just about donating to a great cause for a “good feeling,” though. It is also about supporting a powerful economic engine in Arizona. In the recently released report, “Arizona Nonprofits: Economic Power, Positive Impact,” it is clear that nonprofits are critical to a thriving Arizona economy. One of the report’s key findings is that Arizona’s nonprofit sector generates more than 8 percent of the state’s Gross State Product (more than $22.4 billion), positioning its contribution on par with the state’s entire retail trade. It also found that Arizona’s 20,000plus nonprofits, collectively, generated approximately $28 billion in revenue, on par with the annual revenue generated by the construction sector in our state, and that nonprofits are Arizona’s fifth-largest non-government employer, responsible for 325,000 jobs both directly and indirectly. It is critical that we engage individuals, community leaders, corporate partners and our small-business community in helping us exceed the more than $2 million we raised last year. Our theme for 2016 is “Harness the power of collective giving,” and we believe you can help us do just that. You can utilize the Giving Guide in this month’s issue of InBusiness Magazine to learn about some of the great local charities and nonprofit organizations participating in this year’s Arizona Gives Day. Pick one (or several!) to make a donation to on April 5, 2016, at www. arizonagives.org. Together, we can make a huge impact! Sincerely,
ARIZONA GIVES DAY Since its inauguration in 2013, Arizona Gives Day has steadily increased the donations to local nonprofits. 2013: raised $1.110 million 2014: raised $1.393 million
Kristen Merrifield, CAE Chief Executive Officer Alliance of Arizona Nonprofits
Giving Guide
2015: raised $2.055 million Total: $4.557 million
Presents
ARIZONA
GIVE ON APRIL
5, 2016
About the 2016 Giving Guide We are pleased to offer the list of Alliance of Arizona Nonprofits
to give on Arizona Gives Day. By participating on this day, you
members who are participating in Arizona Gives Day coming up
connect or even reconnect with a nonprofit to support its
on April 5, 2016. In Business Magazine is proud to create this
cause and become a true supporter of all that is important in
first of many Giving Guides to provide business owners and the
our community.
more than 36,000 subscribers of the magazine information Sponsored by
nity
ss with our commu
Connecting busine
Go Beyond Gives Day: We ask that you connect with your
on local nonprofits that they may work with to better our
nonprofit, and we challenge you to choose one or more
community. Our goal is to give these groups exposure for a
organizations to work with in this coming year. By volunteering
full month prior to Arizona Gives Day so that they may realize
time, talent and treasure, your organization is likely to gain in
additional benefit among the business community.
more ways that you might expect.
How to Give: We urge you, as a company or an individual,
Thank you for giving back to our community!
Maximum Impact: Encourage your employees and customers to participate through your e-newsletter, website, social media and email marketing between March 1 and April 5, 2016.
20 1 6 53 MAR. INBUSINESSMAG.COM
Giving Guide ARIZONA
STORIES BY RAEANNE MARSH
Businesses Engage with Nonprofits “There are a variety of approaches,” says Jacky Alling, chief philanthropic services officer with the Arizona Community Foundation, noting ACF has about 20 corporate clients and each has a different approach. Some come to ACF already having a sense of their philanthropic footprint, and Alling says these are sometimes aligned with their business. Intel, for instance, supports STEM programs, which, she says, “makes sense, as it helps them develop a pipeline their industry will need.” Industrial development authorities, which are created to foster economic development, focus on nonprofits that provide workforce training or job creation opportunities, or are business incubators. Others may have a geographic reason, choosing to support nonprofits where the business’s business outlets are. Among other interesting ways corporations are expressing their business philanthropy, Alling points to Starbucks (not affiliated with ACF) partnering with Arizona State University to offer free online college degrees to its employees. “It’s strategic for retention and to grow a talent pool who will move up the ladder to management, and the employees get a sense they’re being cared about.” Philanthropy can include employees’ volunteer time and being involved in a nonprofit such as by serving on a board of directors. Rick DeGraw, CopperPoint executive vice president and chief administrative officer, sees involvement in the community as good business. “We wind up making money because businesses buy insurance from us. The healthier our economy is, the more businesses there’ll be and the more possibility
ARIZONA GIVES DAY 2015 Successes Total raised: $2,054,417 Total nonprofits: 573 Average per nonprofit: $3,160 (15% increase over 2014) Total donors: 17,260 donors logged on to donate (25% increase over 2014) Average donation size: $86 (41% increase over 2014) New donors: 36% of donors gave to a nonprofit for the first time on Arizona Gives Day
A Better Workforce Nonprofit involvement to better the community often circles back to benefit the business through its impact on the business’s workforce. Asked if his company does more business because of its extensive philanthropic endeavors, Goodmans Interior Structures CEO Adam Goodman gives an unequivocal “no.” Observing, “Our customers don’t care about all this unless we’re the low bid,” he says it’s not a marketing play — but it is an employee attraction tool. “In this day and age, the only way to differentiate yourself in today’s competitive environment is to have top talent. Philanthropy helps us attract the very best talent, and that’s what drives our business.” Jacky Alling, chief philanthropic services officer with the Arizona Community Foundation, says ACF often sees employee engagement with a business’s philanthropy. “They want to have a sense of purpose,” she says, noting also the business develops a stronger relationship with the employee. “Research
78% of donors stated Arizona Gives Day prompted them to give a gift they wouldn’t have otherwise given. Statistics provided by Alliance of Arizona Nonprofits
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that they’ll buy insurance from us.” But there’s also a heavy layer of altruism. “The happier people are in the community and the happier people are in their company, the better off we’ll be in the long run,” he says. The company is involved with several nonprofits, which range from large organizations such as Arizona Opera and Ballet Arizona to small, startup nonprofits. “We also support Social Venture Partners and Seed Spot, and they help emerging nonprofits,” DeGraw adds, noting CopperPoint employees have mentored at least one of the Seed Spot winners each of the last five years. It also operates one of the largest single-school-based Big Brother Big Sister programs in Arizona — in addition to its financial support, 31 of its employees serve as a “big” to a child in the program.
says it helps with retention.” At National Bank of Arizona, Board of Directors Vice Chairman Deborah Bateman says CEO Mark Young has set an expectation that all executives sit on at least two community boards and all bankers be involved in at least one organization. “That’s the type of employee we are going to attract and will want to stay here because they know their giving is being compounded by their peers and the organization,” she says.
Get Involved: Logo, social media banners, ads and more are downloadable from the Arizona Gives Day website. Businesses can “like” Arizona Gives Day on Facebook, and follow @azgives on Twitter to share content with clients or employees. azgives.org
Giving Guide ARIZONA
Nonprofits participating in Arizona Gives Day 100 Club of Arizona 100club.org
A
A Stepping Stone Foundation asteppingstone.org A/C Theatre Company actheatrecompany.org Administration of Resources & Choices arc-az.org AFP - Greater Arizona Chapter afpgreateraz.afpnet.org Aguila Youth Leadership Institute, Inc. aguilayouth.org
Anytown Leadership Program Inc. anytownleadershipcamp.org The Arc of Arizona, Inc. arcarizona.org Arizona 4-H Youth Foundation ag.arizona.edu/4-h_foundation Arizona Association for Gifted and Talented arizonagifted.org Arizona Autism United azaunited.org Arizona Burn Foundation azburn.org
Alliance of Arizona Nonprofits arizonanonprofits.org
Arizona Call-A-Teen, Youth Resources acyraz.org
ALWAYS - Arizona Legal Women and Youth Services alwaysaz.org
Arizona Cancer Foundation for Children azcancerfoundation.org
Alzheimer’s Research and Prevention Foundation alzheimersprevention.org
Arizona Career Pathways azcareerpathways.org
American Parkinson Disease Association, Inc. apdaarizona.org Angels on Patrol, Inc. angelsonpatrol.org
Arizona Cattle Dog Rescue arizonacattledogrescue.org Arizona Chapter of the American Academy of Pediatrics azaap.org
Arizona Coalition to End Homelessness azceh.org
The Arizona Partnership for Immunization whyimmunize.org
Arizona Coalition to End Sexual and Domestic Violence acesdv.org
Arizona Recreation Center for the Handicapped (ARCH) archaz.org
Arizona Community Action Association azcaa.org
Arizona State University Foundation - EIGHT/KAET azpbs.org
Arizona Dental Foundation azdentalfoundation.org
Arizona Western College Foundation foundation.azwestern.edu
Arizona Elk Society arizonaelksociety.org Arizona Greyhound & Animal Rescue Fund azgreyhoundrescue.org
For Corporate Sponsors: Sponsoring companies have access to reaching a highly sought-after professional demographic, as well as being an active supporter for those in career transition.
Who we are
Local Top Executive: Jessica Pierce No. of Years with Firm: 7 Year Established Locally: 2009
Name: Career Connectors Network
Type of Services: Career Services,
Local Office: 3317 S. Higley Rd.,
Workforce, Job Search
Suite 114-272, Gilbert, AZ 85297
Specialties: Job Search, Career
Phone: (480) 442-5806
Resources, Job Connections,
Website: careerconnectors.org
Employer Connections, Job Coaching
Locations in Metro Phoenix: 3
Total Public Support
Headquartered: Gilbert, AZ
INBUSINESSMAG.COM
(Income) in 2015: $190,000
Arizona Youth Partnership azyp.org
Arizona Humane Society azhumane.org
Arizona YWCA Metropolitan Phoenix ywcaaz.org
Arizona Interfaith Alliance for Worker Justice azworkerrightscenter.org
Arizona’s Children Association arizonaschildren.org
Arizona Literacy & Learning Center azliteracy.org
Arizonans for Gun Safety azfgs.com
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Every attempt has been made to ensure accuracy at the time of press; however, we apologize if any Alliance members were missed in putting this list together.
connecting
Career Connectors is a nonprofit 501(c)(3) organization dedicated to connecting professionals in career transition to hiring companies and quality resources.
For Hiring Companies: Career Connectors has connected more than 300 companies to more than 24,000 professional-level candidates. We are the premier career-level nonprofit organization in the Metro Phoenix area. We support a wide variety of industry sectors: Information Technology, Sales, Finance, Semiconductor, Engineering, Human Resources and more.
Arizona Women’s Education and Employment - AWEE awee.org
Arizona Hemophilia Association arizonahemophilia.org
Career Connectors For the Job Seeker: Career Connectors is an event-driven community outreach program, with three monthly events held across the Greater Phoenix Valley. Each event includes professional career speakers, four hiring companies presenting current opportunities (as well as post-meeting one-on-one face time), and free professional services (resume review/critique, business portraits, social media, LinkedIn coaching and educational opportunities).
Arizona Wilderness Coalition azwild.org
REAL people with
REAL
careers
via
HIRING
companies
and
QUALITY
resources
CareerConnectors is a 501 (c)(3) non-profit organization
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Giving Guide ARIZONA
Arthritis Foundation Pacific Region Inc. arthritis.org/arizona Assistance League of Phoenix alphx.org Assistance League of Tucson, Inc. assistanceleaguetucson.org Association for Supportive Child Care, Inc. asccaz.org Aunt Rita’s Foundation auntritas.org
B
Back to School Clothing Drive backtoschoolclothingdrive.com Ballet Yuma balletyuma.org
CAKES FOR CAUSES cakesforcauses.org
Crosier Community of Phoenix crosier.org
Camp Colley Foundation campcolley.org
Crossroads Mission crossroadsmission.org
Camp Swift Youth Foundation campswift.org Camp Wildcat campwildcat.org Career Connectors Network careerconnectors.org CASA Support Council for Pima County, Inc. pimacountycasa.org Catholic Charities Community Services catholiccharitiesaz.org
D
Flagstaff Master Chorale, Inc. masterchorale.net
David’s Hope davidshopeaz.org
Flagstaff Shelter Services, Inc. flagshelter.org
Desert Botanical Garden dbg.org
Florence Crittenton Services of Arizona flocrit.org/default.html
Desert Foothills Land Trust, Inc. dflt.org Desert Voices desert-voices.org
The Florence Immigrant and Refugee Rights Project firrp.org
Diana Gregory Outreach Services dianagregory.com
Foothills Food Bank foothillsfoodbank.com
Dignity Health Foundation East Valley supportdignityhealtheastvalley.org
Forever Loved Pet Sanctuary foreverlovedpets.org
Be A Leader Foundation bealeaderfoundation.org The Be Kind People Project Foundation bkpp.org
Central Arizona Dental Society Foundation azmom.org
Beatitudes Campus beatitudescampus.org
Central Village centralvillagephx.org
Down Syndrome Network Inc. dsnetworkaz.org
Ben’s Bells Project bensbells.org
Chandler Cultural Foundation chandlercenter.org
Benefactors of Red Rock State Park, Inc. benefactorsrrsp.org
Chandler/Gilbert Arc cgarc.org
Drowning Prevention Coalition of Arizona preventdrownings.org
Beyond Autism, Inc. beyond-autism.com BICAS bicas.org
Child & Family Resources, Inc. childfamilyresources.org Child Crisis Arizona childcrisis.org Children’s Action Alliance azchildren.org
Big Brothers Big Sisters of Tucson tucsonbigs.org
Chrysalis Shelter for Victims of Domestic Violence noabuse.org
Black Canyon City Community Association Inc. bcheritagepark.org
Circle the CIty circlethecity.org
Boots For Our Troops Foundation bfotaz.org Boys & Girls Club of Flagstaff bgcflag.org
Citizens Against Substance Abuse facebook.com/flagcasa Civitan Foundation, Inc. civitanfoundationaz.org
Boys & Girls Clubs of Greater Scottsdale bgcs.org
Coconino Coalition for Children and Youth (CCC&Y) - Connect. Inspire. Engage. Act. coconinokids.org
Boys & Girls Clubs of Metropolitan Phoenix bgcmp.org
College Bound AZ collegeboundaz.org
Boys Hope Girls Hope of Arizona bhghaz.org
Community Food Bank of Southern Arizona communityfoodbank.org
Brain Injury Alliance of Arizona biaaz.org
Community Legal Services, Inc. clsaz.org
The Bridge to Hope, Inc. b2hope.org
Concilio Latino de Salud, Inc. concilio.org
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C.U.D.D.L.E. Outreach cuddleoutreach.org
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Cornucopia Community Advocates cornucopiacommunity.org Cortney’s Place cortneysplace.org
Feeding Matters feedingmatters.org
Daring Adventures daring-adventures.org
Catholic Community Services of Southern Arizona ccs-soaz.org
Bent But Not Broken bentbutnotbroken.org
Fans Across America Charitable Foundation fansacrossamerica.org
The Drawing Studio, Inc. thedrawingstudio.org
Dysart Community Center dysartcommunitycenter.org
E
The EAR Foundation of Arizona earfoundationaz.com East Valley Adult Resouces evadultresources.org East Valley Children’s Theatre evct.org El Grupo Youth Cycling elgrupocycling.org Elderhaven Adult Care Home elderhaven.org Elevate Phoenix elevatephoenix.org Empowerment Systems, Inc. empowermentsystems.org Empty Bowl Pet Food Pantry emptybowlpetfoodpantry.org Epilepsy Foundation of Arizona epilepsyaz.org Esperanza En Escalante eeeveterans.org Eve’s Place, Inc. safetyatevesplace.org Experience Matters Consortium experiencemattersaz.org
F
Foundation for Exceptional Kids forexceptionalkids.org Foundation for Healthy Living healthyfamily.org Foundation of Yuma Regional Medical Center yumaregional.org/foundation Fox Tucson Theatre Foundation foxtucson.com Franciscan Renewal Center thecasa.org Free Arts for Abused Children of Arizona freeartsaz.org Friends of Saguaro National Park friendsofsaguaro.org Friends of the Phoenix Public Library, Inc. plfriends.org
G
Gabriel’s Angels gabrielsangels.org GAP Ministries gapmin.com Genesis Project, Inc. genesisprojectaz.com Gila Watershed Partnership gwpaz.org Gilbert Education Foundation gefaz.org Gina’s Team ginasteam.org Girl Scouts of Southern Arizona girlscoutssoaz.org Girls Rule Foundation girlsrulefoundation.org
Families First Community Development thinkfamiliesfirst.org
Good Shepherd Healing Ministries Horse Rescue gshmhorserescue.org
Family Promise-Greater Phoenix familypromiseaz.org
Greater Tucson Fire Foundation tucsonfirefoundation.org
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Giving Guide ARIZONA
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Habitat for Humanity Central Arizona habitatcaz.org Handi-Dogs, Inc. handi-dogs.org HandsOn Greater Phoenix handsonphoenix.org The Harp Foundation theharpfoundation.org The Heard Museum heard.org Hearth Foundation, Inc. thehearthfoundation.org Help in Healing Home Foundation helpinhealinghome.org Helping Families In Need hfinaz.com Henderson-Hughes Health Partners (H3P) h3p1.org The Hermitage No-Kill Cat Shelter hermitagecatshelter.org His Love Covers Me Ministries hlcmm.org Homeward Bound homewardboundaz.org
J
Homicide Survivors, Inc. azhomicidesurvivors.org
Impact One Breast Cancer Foundation impactone.pink
Jewish Family & Children’s Service jfcsaz.org
Hoofbeats with Heart hoofbeatswithheart.org
Independence Plus, Inc. Indplus.org
JLB Project, Inc. jlbproject.org
Hope Village, Inc. hopevillageaz.org
INROADS, Inc. inroads.org/location/rockymountain-regional-office
Hope Women’s Center, Inc. hopewomenscenter.org
Jobs For Arizona’s Graduates jagaz.org
Institute for Mental Health Research imhr.org
HopeKids Inc. hopekids.org Hopi Education Endowment Fund hopieducationfund.org The Hopi Foundation hopifoundation.org
Interfaith Community Services icstucson.org International Cancer Advocacy Network askican.org
K
Keep Phoenix Beautiful keepphxbeautiful.org Keeping Teachers Teaching, Inc. keepingteachersteaching.org
International Sonoran Desert Alliance isdanet.org
Horses Help Foundation horseshelp.org
Iraqi American Society for Peace and Friendship iaspf.org
Housing Solutions of Northern Arizona, Inc. housingnaz.org Humane Society of Central Arizona humanesocietycentralaz.org
I
ICAN Chandler icanaz.org IMPACT of Southern Arizona impactsoaz.org
Junior Achievement of Arizona jaaz.org
Kids’ Chance of Arizona azkidschance.org
L
Lead for Good leadforgood.org
Irish Cultural and Learning Foundation azirish.org
League of Women Voters of Arizona Education Fund lwvaz.org
Ironwood Tree Experience ironwoodtreeexperience.org
Linking Sports & Communities linkingsports.org
iTheatre Collaborative itheatreaz.org
Literacy Connects literacyconnects.org
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Every attempt has been made to ensure accuracy at the time of press; however, we apologize if any Alliance members were missed in putting this list together.
Homeward Bound
Homeward Bound is a nonprofit organization based in Phoenix that helps create pathways out of poverty for homeless families ready to make a change. We do this by providing homeless families with temporary housing and a program of services with a special focus on getting homeless families financially stable. We have seen amazing success in getting homeless families permanently stable through our program. We help 150 families every year, and the vast majority of them move on to permanent housing. That’s because by the time they leave our program, they’ve received temporary housing, learned new job skills, acquired better family management skills, and learned how to budget and save money for their rent and food — skills that will assist the family with developing stability in their lives and leading a productive, stable lifestyle. You can donate funds to help our families, volunteer to help provide needed services, or simply learn more by visiting our website at HomewardBoundAZ.org and following us on Facebook at facebook.com/HomewardBoundAZ. Homeward Bound families are families that are struggling from day to day, but with your support they can start thinking about the future.
Who we are
Local Top Executive:
Name: Homeward Bound
No. of Years with Firm: 4
Local Office: 2302 W. Colter St.,
Type of Services: Housing Support
Barbara Ralston (Executive Director)
Phoenix, AZ 85015
Services, Social Services, Child Care
Phone: (602) 263-7654
Specialties: Transitional Housing, Case
Website: HomewardBoundAZ.org
Management, Child Care, Employment
Locations in Metro Phoenix: 1
Services, Program Services
Headquartered: Phoenix
Total Public Support
Year Established Locally: 1990
(Income) in 2015: $4,081,718
ADVERTISING PROFILE
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Giving Guide ARIZONA
Literacy Volunteers of Coconino County thinkliteracy.org
Neurologic Music Therapy Services of Arizona nmtsa.org
Lost Our Home Pet Foundation lostourhome.org
New Horizons Disability Empowerment Center newhorizonsilc.org
Lura Turner Homes, Inc. luraturnerhomes.org
New Pathways for Youth npfy.org
Lutheran Social Services of the Southwest lss-sw.org
North Valley Chorale, Inc. northvalleychorale.org
M
Northland Pioneer College Friends and Family, Inc. npcfriendsfamily.org
Make an Investment in Love and Kindness milkmoney1.org Make Way for Books makewayforbooks.org Manzanita Outreach - Kids Against Hunger Verde Valley kahverdevalley.org Maricopa Health Foundation maricopahealthfoundation.org
Oasis Sanctuary Foundation, LTD the-oasis.org
Moenkopi Senior Center, Inc. moenkopiseniorcenter.com
N
National Audubon Society, Inc. az.audubon.org National Kidney Foundation of Arizona azkidney.org Native American Advancement Foundation nativeamericanadvancement.org
Raising Special Kids RaisingSpecialKids.org
Sonoran Glass School sonoranglass.org SOS AZ - Support Our Schools AZ supportourschoolsaz.org Southeast Arizona Area Health Education Center seahec.org
Read Better Be Better readbetterbebetter.org
Southern Arizona Buffelgrass Coordination Center buffelgrass.org
People Who Care peoplewhocareaz.com Pets on Wheels of Scottsdale, Inc. petsonwheelsscottsdale.com Phoenix Children’s Chorus pcchorus.org Phoenix Chamber Music Society phoenixchambermusicsociety.org
Phoenix Community ToolBank phoenix.toolbank.org
Neurofit Networks, Inc. Dba Parkinson Wellness Recov pwr4life.org
R
Sonoran Arts League, Inc. sonoranartsleague.org
Outreach360 outreach360.org
Native American Outreach Ministries, Inc. thenaomihouse.org
Neighbors Who Care, Inc. neighborswhocare.com
PowerSource Tucson, Inc. powersourcetucson.org
Sojourner Center sojournercenter.org
Southern Arizona AIDS Foundation saaf.org
Phoenix Chorale phoenixchorale.org
Naturopathic Cancer Society natonco.org
Positive Paths positivepathsaz.org
Reachout Women’s Center reachoutwomenscenter.com
Native American Connections nativeconnections.org
Native Seeds/SEARCH nativeseeds.org
Silver Lining Riding Program silverliningriding.org
Our Family Services, Inc. ourfamilyservices.org
PAWSitively Cats, Inc. pawsitivelycats.org
Mt. Graham Safe House, Inc. mtgrahamsh.org
Planned Parenthood Arizona Inc. plannedparenthood.org/ planned-parenthood-arizona
SouthEastern Arizona Community Unique Services seacus.org
Parkinson & Movement Disorder Alliance pmdalliance.org
MORIAH Cooperative Inc. moriahus.org
Sharing Down Syndrome Arizona sharingds.org
The Rag Collection theragcollection.org
Parent Aid Child Abuse Prevention Center, Inc. parentaid.org
Mobile Meals of Tucson Inc. mobilemealsoftucson.org
Pima Council on Aging pcoa.org
Protecting Arizona’s Family Coalition pafcoalition.org
Pappas Kids Schoolhouse Foundation pappaskidssf.org
Mission of Mercy, Inc. amissionofmercy.org/arizona
Seeds of Hope, Inc. seedsofhopeaz.com
Nourish nourishaz.org
P
Mindfulness First mindfulnessfirst.org
Phoenix Rescue Mission phoenixrescuemission.org
Prescott Meals On Wheels prescottmealsonwheels.com
Orphanage Steps of Love stepsoflove.org
Medicare Health Benefits Community Resource Center mhbcrc.com/
Sedona Arts Center Inc. sedonaartscenter.org
notMYkid notmykid.org
O
Matthew’s Crossing matthewscrossing.org
Phoenix Public Library Foundation phoenixlibraryfoundation.org
Phoenix Conservatory of Music pcmrocks.org Phoenix Day phoenixday.org Phoenix Film Foundation phoenixfilmfestival.com Phoenix Herpetological Society phoenixherp.com
Red Feather Development Group redfeather.org Regional Center for Border Health, Inc. rcfbh.org
Southern Arizona Symphony Orchestra Association sasomusic.org
ResilientMe Inc. resilientme.org
Southwest Autism Research & Resource Center autismcenter.org
RightCare Foundation rightcare.org
Southwest Human Development, Inc. swhd.org
Ronald McDonald House Charities of Phoenix, Inc. rmhcphoenix.com
Southwest Wildlife Conservation Center southwestwildlife.org
Roosevelt Row Community Development Corporation rooseveltrow.org
Spay and Neuter Solutions spayandneutersolutions.org
Rosie’s House: A Music Academy for Children rosieshouse.org Rosson House-Heritage Square Foundation, Inc. heritagesquarephx.org
S
The Salvation Army salvationarmyphoenix.org San Miguel High School sanmiguelcristorey.org SARSEF: So.Az Research, Science & Engineering Fdn. sarsef.org Scottsdale Training and Rehabilitation Services starsaz.org
St. Mary’s Food Bank Alliance firstfoodbank.org Stardust Building Supplies stardustbuilding.org StreetlightUSA streetlightusa.org Summit Healthcare Association summithealthcare.net Sun Cities 4 Paws Rescue Inc. 4pawsrescue.org Sunshine Rescue Mission srm-hc.org Support My Club supportmyclub.org Susan G Komen Southern Arizona komensaz.org The Sustenance Research Institute visitsri.org
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Every attempt has been made to ensure accuracy at the time of press; however, we apologize if any Alliance members were missed in putting this list together.
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Support My Club It is the mission of Support My Club to support students on their path to graduation by engaging communities to fulfill the needs of school clubs and teams. We believe that all students have the opportunity to pursue their hopes, dreams and aspirations through participation in extracurricular activities, and Support My Club does just that. Support My Club achieves this and provides a convenient, specific and efficient way for individuals to support out-of-classroom education to allow students to be properly equipped to pursue their interests; to reduce club sponsor and coach out-of-pocket costs; and to reduce club time spent on fundraising, allowing focus to remain on the original activity. Research says that structured after-school activities work. They work to engage students, keep them in school, and keep them from participating in risky behaviors. Clubs and sports activities need help to provide the inspired minds and innovative ideas of students with the tools to succeed in their missions. That’s where we come in. We support clubs in all focus areas and encourage all students to get involved with extra-curricular activity to become further engaged and hone skills. Students
learn to collaborate, manage and balance their time, become more financial literate, and gain valuable leadership experience. We are an e-commerce solution where donors can support the needs of high school clubs and sports. Clubs post their specific needs, and donors “shop” for items that speak to them. Items are added to the online cart, donors make a 100-percent-tax-deductible purchase, and Support My Club delivers the item directly to the club! For every $100 of value received, the club completes one hour of community service, allowing the receiver to become the giver and the cycle of philanthropy to continue. There is something for everyone. Products range from $2 to thousands of dollars, and items represented from the four A’s: Academics, Athletics, Arts and Activities. We believe that anyone can be a philanthropist, and SMC provides a way for citizens to engage in specific and meaningful philanthropy at a giving level comfortable to them. Now, communities near and far have a way to support the education of extra-curricular activities, where excited and imaginative teens work to make a difference in their own lives and the lives of others.
Who we are Name: Support My Club Local Office: 2828 N. Central Ave., Suite 737, Phoenix, AZ 85004 Phone: (602) 339-8421 Website: supportmyclub.org Locations in Metro Phoenix: 76 high schools served Headquartered: Phoenix Local Top Executive: Amy Armstrong, CEO & Founder No. of Years with Firm: 4 Year Established Locally: 2012 Type of Services: Youth Services Specialties: Clubs and Teams Total Public Support (Income) in 2015: n/a
Students engaged in clubs and sports are more likely to graduate. Imagine the possibilities if every student was given the tools they need to succeed.
An online & tax-deductable gift registry for public high school clubs and teams
*Actual student who used and graduated.
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Fulfill a request today at:
SupportMyClub.org MAR. 2016
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Giving Guide ARIZONA
T
Teen Challenge of Arizona, Inc. tcaz.org
Tucson Wildlife Center, Inc. tucsonwildlife.com
VALLEYLIFE valleylifeaz.org
Will To Walk Foundation will2walk.org
Teen Outreach Pregnancy Services teenoutreachaz.org
Tumbleweed Center for Youth Development tumbleweed.org
Van Norman Foundation opportunity4kids.org
Willcox Historic Theater Preservation, Inc. willcoxtheater.com
Tempe Community Action Agency tempeaction.org Theatre Artists Studio thestudiophx.org TigerMountain Foundation tigermountainfoundation.org Touchstone Behavioral Health touchstonebh.org Tovrea Carraro Society TovreaCarraroSociety.org Treasures 4 Teachers treasures4teachers.org Tu Nidito Children and Family Services tunidito.org Tucson Botanical Gardens tucsonbotanical.org Tucson Interfaith HIV/AIDS Network, Inc. tihan.org Tucson Symphony Orchestra tucsonsymphony.org
U
Verde River Institute, Inc. verderiverinstitute.org
UMOM New Day Centers, Inc. umom.org
Verde Valley Caregivers Coalition vvcaregivers.org
Under the Shield, Inc. undertheshield.org
Verde Valley Sanctuary verdevalleysanctuary.org
United Cerebral Palsy Association of Central AZ ucpofcentralaz.org
Veterans Heritage Project veteransheritage.org
United Food Bank, Inc. unitedfoodbank.org
Victim/Witness Services for Coconino County vwscoconino.org
United Way of Northern Arizona nazunitedway.org
Vineyard Community Charities vccharities.org
United Way of Yuma County liveunitedyuma.org
W
Y
Yavapai Humane Society yavapaihumane.org Yorkie Luv Rescue Inc. yorkieluvrescue.com Young Arts Arizona Ltd. youngartsaz.org Youth Evaluation & Treatment Centers youthetc.org Youth On Their Own yoto.org Yuma Community Food Bank yumafoodbank.org
Waste Not, Inc. wastenotaz.org
Yuma Community Theater, Inc. yumacommunitytheater.org
West Valley Child Crisis Center, Inc. wvccc.org
Valley of the Sun Young Men’s Christian Association (YMCA) valleyymca.org
Yuma Orchestra Association yumaorchestra.org
West Yavapai Guidance Clinic Foundation wygc.org
YWCA of Southern Arizona ywcatucson.org
Valley Youth Theatre vyt.com
Every attempt has been made to ensure accuracy at the time of press; however, we apologize if any Alliance members were missed in putting this list together.
Unlimited Potential, Inc. upaz.org
V
Read Better Be Better
DID YOU KNOW? 84% of Arizona’s low-income 3rd graders are not reading at grade level, making them four times less likely to graduate from high school.
Read Better Be Better (RBBB) is an after-school literacy program that helps children improve their reading skills in order to become better learners. We are the only nonprofit organization that inspires and equips Arizona youth to help us solve this literacy crisis. HOW DOES IT WORK? The program pairs trained 8th grade students with struggling 3rd grade readers. Together, they work through our proven curriculum, followed by fun group activities; all of which are proven to develop literacy skills as a foundation for broader academic success. WHAT DO THE KIDS HAVE TO SAY ABOUT RBBB? “It helped me learn how to know what I’m reading. I feel better at school when I’m reading.” (Robert, 3rd grade) “Now I’m thinking in the future I might be wanting to teach little kids. I have been reading to my niece and nephew a lot more.” (Crystal, 8th grade) “Now, here at school, I behave a bit different because I have Chris looking up to me as an example.” (Arlon, 8th grade)
Who we are
No. of Years with Firm: 2
Local Office: 1517 E. Palm Ln,
Year Established Locally: 2014
Phoenix, AZ 85006
Type of Services: Youth Education
Phone: (602) 263-7654
Specialties: Literacy, Education,
Website: readbetterbebetter.org
Service-Learning, Mentoring
Locations in Metro Phoenix: 5
Total Public Support
Headquartered: Phoenix
(Income) in 2015: $64,188
MAR. 2016
facebook.com / readbetterbebetter twitter.com / readbetteraz @readbetteraz
Local Top Executive: Sophie Etchart
Name: Read Better Be Better
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www.readbetterbebetter.org
For more information about the program, or to find out how you can help, please contact Sophie Etchart, Founder & CEO of Read Better Be Better at sophiee@readbetterbebetter.org or (623) 229-7880.
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There was a moment in time when your dreams of what philanthropy could do were exhilarating. Then came the realities. Timelines. Politics. The economy. Distractions. What once stirred your heart somehow becomes more of a challenge. The goal of The Phoenix Philanthropy Group is to help you rekindle your fire and direct its energy toward achieving your philanthropic goals. No philanthropic effort is typical. Each has its own characteristics, audiences, challenges and strengths. Fortunately, The Phoenix Philanthropy Group is not typical either. There’s no patented step-by-step formula that promises fundraising success. With Phoenix Philanthropy, you get an all-in, enthusiastic team of experienced nonprofit and philanthropic professionals that listen carefully, then craft an approach specifically suited to your unique needs.
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*Mayer Hoffman McCann P.C. is an independent services, and works closely with CBIZ, a business
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MARCH 2016
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Adame, David, 9
Dowgwillo, Jane, 12
Kane, James, Jr., 15
Pierce, Jessica, 55
Allaway, David, 66
Etchart, Sophie, 60
Kimball, Laurel, 20
Ralston, Barbara, 57
Alling, Jackie, 54
Evans, Anthony, Ph.D., 20
Kringen, Vicki, 37
Snyder, Teresa, 49
Andersen, Steve, 27
Fish, Jim, 66
Leavitt, Lindsay G., 18
Sole de Hoop, Tracy, 48
Armstrong, Amy, 59
Gilbert, Jennie, 15
Lenfest, H.F. “Gerry,” 24
Stanton, Greg, Mayor, 20
Babendure, Jeremy, 46
Goodman, Adam, 54
Lines, John, 10
Stein, Dave, 27
Bateman, Deborah, 54
Griffen, Douglas, 44
LoBianco, Laura, 24
Taylor, Brad, 35
Boxer, Roxalyn, 44
Grijalva, Raul, Rep., 46
Malhotra, Deepak, 27
Thomas, Barbara, 27
Calbert, Bo, 10
Grimmelmann, Frank J., 47
Malone, Barb, 37
Thompson, Jackie, 37
Cassano, Bobbie, 37
Grossman, Michelle, 66
McIntyre, Courtney, 36
Tierney, John, 66
Chan, Ken, 15
Hall, Christopher, 12
McKitterick, Ellen, 29
Toegel, Ginka, 26
Chan, Linda, 15
Hanna, Jim, 66
McLane, Chuck, 16
Tollefson, Richard, 20, 24
Collins, Christopher, 34
Harrison, Keefe, 66
Merrifield, Kristen, 20, 24, 53
Trimble, Gene, 37
Collins, Jim, 20
Harrison, Sally, 29
Miller, Mary Ann, 35
Warren, Pat, 37
Coor, Lattie, Ph.D., 20
Hartwig, Leif, 13
Minter, Adam, 66
Watson, Sandra, 44
Cordes, Mark, 29
Hedberg, David, 44
Mitchell, Jason, 10
Whitehurst, Deborah, 28
Crow, Michael, 28
Heisner, Jeff, 35
Nelsen, Rick, 49
Wilkinson, Christine, 37
DeGraw, Rick, 54
Heisner, Jodie, 35
Nowack, Stephanie, 37
Wooster, Jeff, 66
Dorn, Meghan, 37
Jones, Ruth, 28
Pfeffer, Cary, 35
Zylstra, Steven G., 43, 44
1100 KFNX, 41
Chicanos Por La Causa, 9
Ironman Refurbished
Read Better Be Better, 60
Advanced Strategy Center, 44
Children’s Museum of Phoenix, 33
Alliance Bank of Arizona, 3
Conquest Systems, Inc., 19
Jennings, Strouss & Salmon, PLC, 18
Retailer Web Services, 15
Alliance of Arizona Nonprofits, 20, 53
Coosto, 12
L. William Seidman Research Institute, 20
Scottsdale Area
APS, 11
CopperPoint, 54
LinkedIn, 45
Arizona Commerce Authority, 30, 44
Cox Communications, 44, 49
Local First Arizona, 6
Share911.com, 12
Arizona Community Foundation, 54
Defense Logistics Agency, 12
Markle Foundation, 45
Sharper Image, 32
Desert Schools
Mayer Hoffman McCann P.C., 11, 62
Social Venture Partners International, 28
McCarthy Building Companies, 10
Special Moments Catering, 35
Arizona Cyber Threat Response Alliance, 47
Federal Credit Union, 19
Business Computers, 15
Recycling Project, The, 66
Chamber of Commerce, 30, 31
Arizona Diamondbacks, 17
Dow, 66
Mesa Chamber of Commerce, 29, 31
SRP, 5, 14, 15
Arizona Hispanic
East Valley Hispanic Chamber of
Mitchell Group, The, 10
Starbucks, 66
Mountain States Employers Council, 29
Support My Club, 59
Chamber of Commerce, 30
Commerce, 31
Arizona Relay Service 7-1-1, 6
EMI Health, 48
National Bank of Arizona, 54
Surplus Asset Management, 10
Arizona Small Business Association, 30
eWomenNetwork, 30
Networking For Professionals, 30
Surprise Regional
Arizona State University, 20, 28, 45
Fennemore Craig, 24
New Spring Pharmacy, 64
Arizona Technology Council, 30, 43
FSW Funding, 63
New York Times, The, 66
Tempe Chamber of Commerce, 31
Bank of the West, 67
Gilbert Chamber of Commerce, 31
Nocawich, 34
ThinkSmallBiz, 64
Banner Health Network, 68
Goodman Interior Structures, 54
OneNeck IT, 49
Tomo, 12
Bloomberg, 66
GPS Insight, 7
Oregon Department of
Valley Leadership, 12
Bolste, 13
Grand Canyon University, 40
Bottomline Media Coaching, 35
Grassroots Kitchen & Tap, 34
Philadelphia Foundation, 24
W. P. Carey School of Business, 20
Buick, 32
Greatusefulstuff.com 32
Phoenix Children’s Hospital
Waste Management, 66
Career Connectors Network, 55
Griffin Technology, 32
Environmental Quality, 66
Foundation, 42
CBIZ, 2, 16, 51, 62
Homeward Bound, 57
Phoenix Metro Chamber of Commerce, 31
Center for the Future of Arizona, 20
IMD, 26
Phoenix Philanthropy
Central Phoenix Women, 31
Infusionsoft, 64
Chandler Chamber of Commerce, 30
In each issue of In Business Magazine, we list both companies and indivuduals for quick reference. See the stories for links to more.
Group, The, 28, 29, 61 Phoenix, City of, 20
Bold listings are advertisers supporting this issue of In Business Magazine.
Chamber of Commerce, 31
Vermillion Photo, 63
Wells Fargo, 49 West Valley Women, 30 WM Sacks, 34 Zookz Sandwiches, 34
20 1 6 65 MAR. INBUSINESSMAG.COM
A CANDID FORUM
BY
Waste Not
For business, government and consumers, the circular economy is more than recycling by RaeAnne Marsh
ZERO WASTE “We host the Open to showcase a lot of what we can do,” says Michelle Grossman, managing principal of Waste Management’s Sustainability Services. Operating the tournament as “zero waste” since 2013, Waste Management — which has the largest amount of landfills in North America and is the largest residential recycler in the world — combines efforts of reducing, reusing, recycling, composting, donating and turning waste to energy to keep out of landfills a full 100-percent of tournament waste. • The tournament uses 100 percent renewable energy. • Compressed natural gas trucks transport the material collected during the tournament. • Wood scraps are delivered to a company that grinds them into mulch. • Compost and food waste is processed into compost and used as a soil amendment. • Carpet, turf and other materials are donated to Habitat for Humanity. • Unused food is donated to feed the hungry in the local community. • Vendors and sponsors are required to use reusable, recyclable and compostable materials.
MAR. 20 1 6
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Waste Management’s tagline for the Waste Management Phoenix Open is “The Greenest Show on Grass,” and the details in the adjoining column give testament to its commitment to that goal. The company’s dedication to “green” also extends beyond its own operations, and it hosts a forum every year alongside the Open that “gives us a chance to investigate and think more deeply about all the issues and challenges in the whole world of sustainability,” says Michelle Grossman, managing principal of Waste Management’s Sustainability Services. “We welcome the opportunity to learn from our customers and allow our customers to share solutions and best practices.” This year’s forum, the sixth annual Executive Sustainability Forum, drew nearly 300 corporate leaders from global companies; representatives from municipalities across the country; experts, innovators and influencers to discuss sustainability and the “circular economy.” In his keynote address, Jim Fish, executive VP and chief financial officer with Waste Management, noted the importance of a life-cycle-thinking approach that considers recycling issues at each point in the chain and not just the product’s end-of-life. To that end, he said, “We work with our partners at every point in the chain, from the manufacturer to the end user/consumer.” Among the challenges are the dual hits of commodity prices being down while contamination is up (which results in a higher cost of processing), and the increasing popularity of flexible packaging to replace glass, paper boxes and other plastics but which cannot be recycled. Recycling itself was the topic of the first panel discussion. John Tierney, author and The New York Times science writer, noted that, for many, recycling is inherently virtuous. However, although acknowledging that recycling can help lessen global warming by reducing carbon waste, he held that the actual impact has been exaggerated. Fellow panelist Adam Minter, author and columnist at Bloomberg, supported his observation that “we have always been recycling — because it’s economically efficient” with the examples of paper in 19th-century America being made with clothing from Great Britain and Paul Revere using recycled material to produce his silver tea sets. On the issue of landfills, Tierney held that space is becoming more valuable and governments can save money in that regard by recycling, but the labor costs of recycling are rising; his view is municipal governments such as New York City can find landfill space elsewhere. Minter noted landfill cost depends on its geographic location, and other liability costs include groundwater contamination. Minter also noted that there is general interest in recycling but it is important to educate consumers in order to reduce contamination in recycling, and also that there is extended producer responsibility regarding the choice of packaging materials.
Materials management was the subject of the second panel. Following are a few of the key points by participants: • David Allaway, senior policy analyst with the Oregon Department of Environmental Quality: In recycling for environmental outcomes, food waste and plastics give “the most bang for the buck.” Not everything should be recycled, and the focus instead should be on changing product design and consumption; for instance, reducing waste even more than recycling would be using thinner bottles for bottled water. “It’s important to look at the total environmental outcome,” he said, noting there is greater environment impact upstream than at the recycling end. • Jim Hanna, director of environmental impact for Starbucks: Recycling is a hyper-local issue, and can be hard for a global company because it’s affected by market conditions and the relationship with individual landlords. Toward the company’s goal of using recyclable cups, he noted problems to overcome include the coating used on the cups, sleeves and plastic lids, and the company went directly to the paper mills and not government to address them. • Keefe Harrison, executive director of The Recycling Project: Recycling is only one part of the circular economy, and there are different actions, drivers and economic models. Recycling is a supply chain for manufacturing. For local governments, it’s a service their citizens want, not necessarily a profit center. The circular economy involves economics, marketing, consumer behavior, water saving, energy, greenhouse gases — and is as much about what we don’t do as what we do. • Jeff Wooster, global sustainability for Dow: We need a more sustainable society because we are using resources five times faster than the earth can reproduce them. Use waste as a resource, and close the loop on resources to keep them in the processing cycle. It’s not one system but interconnected systems, and we can put materials back into another loop rather than in the ground. It’s the responsibility of industry and the government to use science to provide the best solution. Regarding packaging, the goal should be to design for whole-system performance: recycling, upstream impact and protecting the product. Waste Management wm.com
The Waste Management Phoenix Open, attracting more than 500,000 attendees, is the largest zero waste event in the world. Nothing from the Waste Management Phoenix Open goes to a landfill. Planning consumes 10 months, and the event requires more than 25,000 labor hours for its 24/7 operation during tournament week.
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