Service for Hotel’s Mobile application
• Travelers usually have to do a lot of research about activities’ information that they are interested in doing in their destination. Specially, tourists. • It is very annoying waiting on the queue at the tourism officer to get information about attractions. • Not all information, that tourists are re ally interested in, is updated on the internet. • Sometimes, credit card is not accepted and the visitor has to run to a cash machine to withdraw money. • There is a lack of sociability and an interactive environment among customers in some hotels located in a very interesting area or where nice events occurs, such as: sky station, very cultural city, Jazz Festival, Music Festival, Business conferences, etc. • Many times, travelers do activities by themselves. • Reservation are always cheaper for group’s participants.
• Catch up is a transformational service idea for hotels • It is a service displayed on the hotel’s mobile application • Customers access to this service after making their reservation
• It is informative and interactive service • It allows the customer to register him/herself in activities
• It provides all information about the activity • It provides a social media network to the activities’ participants
• It has a link interface to other social medias network such as Facebook, Twitter, Google +
• Catch up provides all important information about daily internal hotel activities and external activities in surrounding areas. • Provides a social media platform for each activity. Therefore, participants can dialogue among them before their arrival or the activity. • Provides pictures and shared comments by previous groups. • Gather all hotel’s customers to make activities together. • Creates interaction between participants. • Provides social environment to the hotel.
• Once a customer has make the hotel’s reservations through the hotel mobile application, the customer can find the CATCH UP link. • CATCH UP links to a page where there is a list of all social activities such as hiking, vising museum, going out for dinner, cinema, visiting the down center, shopping, business meeting inside the hotel’s business center, hotel’s events, city events, etc. • The customer clicks on the activity he/ she wants to participate in.
YOUR STAY FROM …. TO…..
Your interests: • Business • Sightseeing • Health/SPA • Sports • Culture • Dinner outside • City events
17/03/ @ 14.30 Meeting point: Hotel’s entrance Transport: Metro (make sure you have your metro ticket) Description The EiffleTower ……………. ……………. I participate in it
• Once, the activity has been chosen, the customer can register him/herself. • Automatically all practical information about the activity and the list of participants is displayed. • The page works as a social media platform, therefore the customer can chat and share their comments or send private comments to a participant. • Each activity has its social media platform which provides pictures and dialogues shared by the participants. • The cost of the activity goes direct to the customer hotel’s bill.
CATCH UP provides Interaction between hotel’s customers, who have the same interest, before their arrival Linked to Social Media Platforms
• By the hotel’s revenue from the activities, as the hotel receives commission from each activity’ reservation.
• Number of participants. • Hotel gets more known because it provides more sociable and interacted environment. • Happy customers will come back to meet again people they have met or to meet new people. Therefore, it increases hotel’s customers, business and revenue. It makes them loyal customers.
THANKS! Diana Doucoure & Miriam Calegari