Training and Recruitment Solutions for the Shipping, Cruise and Offshore Industries
Products and Services 2014/15
Products and Services Maritime English Language Testing • ISF Marlins English Language Test for Seafarers • ISF Marlins Test of Spoken English (TOSE) • English Language Test for Cruise Ship Staff • Spoken English Assessment for Cruise Ship Staff (SPEACS) • English Language Test for Offshore Workers • TOSE for Offshore Workers • TOSE & SPEACS Training Workshop • Marlins Approved Test Centre Audit
E-Learning Courses New Titles for 2014 / 15 include:
• STCW Security Training • Environmental Awareness • Vessel General Permit (2013) • Record Keeping • Low Sulphur Fuel • Introduction to Interior Service • Catering & Hygiene • Lifeboat Training • Cold Weather
Maritime English Language Training
Training Services • Onboard Refresher Training • Train the Trainer Course • Maritime English Training Course • Interview Skills Workshop • Effective Presentation Skills • Cross Cultural Training Workshop • Marine Safety Training Workshop • Bespoke Training Design and Delivery • Video Production
• Marlins Study Pack 1 System • Marlins Study Pack 2 System • Marlins Study Pack 1 Progress Test • Marlins Study Pack 1 Teacher’s Notes • E-Learning Resources
Intertanko Tanker Officer Training Standards (TOTS) • Training Record Books
• Computer Based Assessment (CBA) CD-ROM
• Simulator Training Model Courses
Maritime English Language Testing
ISF Marlins English Language Test for Seafarers Marlins English Language Tests are purchased and administered online via the Marlins Test Platform: www.marlinstests.com This unique product gives employers the assurance of a standardised assessment system with results provided immediately. Clients have the ability to view results and create reports through a centralised online account. Our tests are used by companies worldwide to assess the English language abilities within their workforce. Test results highlight the requirements for English language training and are widely used as a basis for planning subsequent training. Marlins can advise companies on recommended levels of English language competence, to support recruitment and training policy.
The ISF Marlins English Language Test is an online test of English for seafarers of all levels and departments. It is endorsed by the Chamber of Shipping through International Shipping Federation (ISF). The test has been approved by the UK MCA and other Flag State authorities as a measure of English language level for seafarers applying for Certificates of Equivalent Competency. Saudi Aramco and other employers have also adopted the UK MCA approach. Marlins maintains a worldwide network of Approved Test Centres to ensure a high standard of remote testing.
The Marlins English Language Test for Cruise Ship Staff The Marlins English Language Test for Cruise Ship Staff is designed specifically for the Cruise sector with particular emphasis on staff / guest interaction and customer service. This test is used by cruise ship owners to provide their recruitment agencies with a consistent and objective means of screening applicants’ levels of English worldwide. The test is applicable to all positions of marine hotel personnel.
Marlins English Language Test for Offshore Workers The Marlins English Language Test for Offshore Workers test is set within the context of the offshore oil and gas industry. It focuses on the ability to understand English in a safety context as opposed to testing specialised technical skills. It is suitable for all nationalities and positions. Contact us today for a free trial
Maritime English Language Testing ISF Marlins Test of Spoken English (TOSE) The Marlins Test of Spoken English (TOSE) is a separate test to the ISF Marlins Test for Seafarers (online). TOSE has been developed to evaluate seafarers’ ability to communicate effectively by assessing listening and speaking skills in a one-to-one interview situation. TOSE is designed to test language communication skills within a maritime safety context, not to test knowledge of seamanship. Using a detailed set of descriptors of Spoken Fluency, Spoken Accuracy and Listening Comprehension, combined with Marlins’ assesement methodology, the interviewer is able to evaluate each seafarer’s performance. TOSE results complement the ISF Marlins Test results and also underline specific areas that would benefit from further training. UK MCA and other Flag State authorities have endorsed TOSE as a means of demonstrating spoken English language competence in application for CECs.
Marlins Spoken English Assessment for Cruise Ship Staff (SPEACS) Similar in format to TOSE, SPEACS has been designed to test the practical communication skills of marine hotel staff. Contexts and situations are based on the range of positions on board. Questions focus on the language required in customer service contexts, e.g, in the restaurant, the reception, room service, the spa, etc.
Marlins Test of Spoken English for Offshore Workers (TOSE Offshore) Following the same model as TOSE and SPEACS, the Test Of Spoken English for Offshore Workers has been specifically designed to test the practical communication skills of personnel working in the offshore oil and gas industry. The test uses generic HSE topics to stimulate conversation and is suitable for testing personnel in any position.
Please contact us for a demonstration of content
Maritime English Language Testing
TOSE & SPEACS Training Workshop Marlins can provide training for assessors and help with implementing TOSE and SPEACS. This is highly recommended to ensure standardisation with Marlins and UK MCA requirements and to provide consistency between recruitment sites. TOSE & SPEACS training is a one-day, practical workshop delivered at the client’s premises or recruitment centre(s) for up to four participants per day. Each participant practises ‘live’ interviews and receives individualised feedback on the assessment and grading procedures. Provided participants complete the training successfully, Marlins will be able to promote your assessment centre internationally and verify to the UK MCA that TOSE training has taken place.
Marlins Approved Test Centre (ATC) Audit Marlins have a network of some 150 Approved Test Centres in 33 countries worldwide. These ATCs are academies, companies and manning agents who have agreed to maintain minimum testing standards as agreed with Marlins and the UK MCA. If your company would like to join the Marlins ATC network, a Marlins representative will visit your office to carry out a half day audit. We will review your testing facilities and record keeping, as well as ensuring that testing administrators are fully appraised of our requirements. Please see a full list of our Approved Test Centres worldwide at www.marlins.co.uk
Maritime English Language Training
The Marlins Study Pack System is an innovative response to the need for improved English language communication on board ships. The Marlins Study Packs have been designed to offer practical solutions to companies, maritime training centres and individuals who are required to meet the English Language Training standards of STCW and the ISM Code. Both Study Packs are comprehensive, stand-alone courses that promote the practical use of English for realistic communication. They can be adapted for classroom-based training or used for independent study at sea or on shore. Both Study Packs are flexible language training tools that reflect the competencies for English communication skills set out in STCW.
Study Pack 1
Teachers’ Notes for Study Pack 1
Marlins Study Pack 1 is a complete self-study package designed for seafarers who have already attained an elementary understanding of English. Study Pack 1 incorporates 21 units of text and tasks. The accompanying audio CD includes recordings featuring a wide range of international accents.
Teachers’ Notes are available to accompany Study Pack 1. These comprehensive notes give detailed guidance for exploiting the Study Pack in the classroom, with valuable information and helpful, practical ideas for the teacher.
Study Pack 1 Progress Test Study Pack 2 Marlins Study Pack 2 is suitable for seafarers at lower-intermediate language level and above. This is a complete and comprehensive self-study package which can be used independently or as a continuation of Marlins Study Pack 1. Detailed learning support and self-assessment tasks are included, designed to support the independent learner. Study Pack 2 includes two audio CDs: the recordings feature a wide range of international accents to develop pronunciation practice as well as listening skills.
The Marlins Study Pack 1 Progress Test is an assessment tool which accompanies the Marlins Study Pack 1 English language course for seafarers. The Test is designed to allow seafarers to monitor and record their own progress and permits employers to verify the overall language progress of their crew.
E-Learning Courses
Marlins maintains a catalogue of e-Learning courses, developed in partnership with Seatec Safety, experts in safety and security training. As interactive e-Learning, our courses are accessible worldwide, offering flexibility and value for money. All courses can be used for self-study or as part of a trainer-led programme and will help companies meet international, regulatory training requirements. Marlins can customise any course to incorporate company policies, documents, visuals and more. We can deliver these materials as SCORM compliant content for your in-house Learning Management System (LMS), or provide secure hosting via our own LMS. Both methods enable you to record, monitor and verify user results. All courses include: • self-study material in modular format • interactive tasks and stimulating visuals • practical exercises and examples • a final test with feedback provided to the test taker • automatic certification. Marlins E-Learning Courses can be tailored to clients’ needs while also allowing users to choose their material and study at their own pace. Free demonstrations of the courses can be accessed online via the Marlins website: learn.marlins.co.uk
STCW Security Training New The 2010 STCW Amendments require everyone employed on seagoing vessels to have security-related training, whether or not they have specific duties on board. The aim is to enhance maritime security awareness by recognising security threats and understanding methods of maintaining vigilance. The courses offer a choice of context, depending on whether candidates work on cargo vessels or cruise ships and whether they have designated security duties or not: Security Awareness is intended for seafarers and crew who do not have designated security duties. It will give you the required knowledge to enhance maritime security awareness by recognising security threats, and understanding the need for and methods of maintaining security awareness and vigilance. Security Duties expands on what is learnt in “Security Awareness” and provides additional, practical information for crew members who are more likely to face a security threat, such as bridge watchkeepers or gangway staff. STCW defines these individuals as “sea staff with designated duties”. Courses are based on the IMO Model Courses 3.26/3.27 and are approved by UK MCA, Isle of Man and Liberia, in accordance with STCW A-VI/6.
E-Learning Courses
Low Sulphur Fuel New
Vessel General Permit (2013) Updated
Environmental Awareness 2014 Edition
Course Duration: 1.5 hrs
Course Duration: 2 hrs
Course Duration: 2.5 hrs
Low sulphur fuel is required by MARPOL Annex VI, European Union Directives, North American ECAs (covering Canada & US Caribbean Sea areas) & the California Air Resources Board (CARB).
The United States Environmental Protection Agency’s Vessel General Permit (VGP) imposes stringent requirements for the control of waste from ships in US waters together with fines and criminal prosecutions for non-compliance.
The need for the shipping industry to address environmental issues has never been greater. Understanding environmental legislation and our “Duty of Care” towards the oceans will help seafarers recognise the benefits of good environmental management.
From 1st January 2015, all equipment will need to run on fuel with sulphur content less than 0.1%, requiring low viscosity distillates such as DMA.
This course covers:
This course covers:
• background of the VGP
• rules and requirements for low sulphur fuel
• effluent stream covered under the VGP
• procedures and factors to consider when planning to switch from HFO to MGO
• inspection requirements, corrective action assessments, documentation and training requirements
• considerations when using low sulphur fuel • log books and record keeping requirements.
• vessel specific and operation specific requirements such as bunkering and ballast operations.
This course covers: • types and sources of pollution at sea • international rules and regulations adopted to reduce / prevent pollution • good practice procedures to prevent / reduce pollution at sea.
E-Learning Courses
Lifeboat Training 2015 Edition
Catering and Hygiene 2014 Edition
Record Keeping New
Course Duration: 4 hrs
Course Duration: 3 hrs
Course Duration: 1.5 hrs
Lifeboat equipment, designed to save lives, is actually costing lives, due to poor maintenance and lack of understanding of correct operation.
This course contains two parts and acts as a source of additional information to Chief Cooks and Galley Staff.
Over $133m in fines have been issued to date for incorrect or fraudulent completion of Oil Record Books.
This course covers: • typical arrangements and equipment onboard, including use of Fall Preventer Devices (FPDs) • operating procedures of lifeboats • IMO requirements and regulations including SOLAS and MSC Circulars • inspection, maintenance and certification requirements • common incidents lifeboats are involved in and how they can be avoided • wires inspection.
Between the two parts, it covers: • cooking efficienctly & economically and the various cooking methods • designing a well balanced menu • the importance of good administration and stock control • the importance of personal hygiene in ensuring a hygienic environment • high risk foods and how to prevent contamination of food.
The accuracy of Deck and Sounding Logs are also interrogated by PSC authorities; new Ballast Water regulations require additional forms and logs; and MLC demands accurate logging of hours of Work and Rest. The marine industry has never been so heavily regulated and the penalties for inaccurate record keeping can incur significant fines and/or criminal penalties for those involved. This course highlights some of the key documents onboard and the importance of maintaining them accurately, together with case studies of high profile incidents and criminal cases.
E-Learning Courses
Oily Water Separators
SEEMP
Fuel Management
Course Duration: 2 hrs
Course Duration: 2 hrs
Course Duration: 2 hrs
The improper use or deliberate bypass of Oily Water Separators means significant fines for owners and operators. This course highlights the issues and raises awareness in all aspects of this important piece of equipment.
In recent years, the shipping industry has become the subject of increasing scrutiny as the worldwide community becomes more concerned about global carbon emissions. Studies show that shipping emissions will increase by 75% in the next 15 years as trade grows.
Energy costs have risen significantly in recent years, a trend that is likely to continue. Correct and efficient management of fuel systems on board is essential for safe ship operations. Even a small mistake can result in a safety issue, environmental damage or have a significant impact on cost. The risk of poor bunker fuel quality at various ports around the world and the need to maintain fuel quality on board, means that engine efficiency and operating life are under threat.
The course covers: • environmental problems caused by oil pollution and the MARPOL regulations adopted including 2011 amendment of Annex I • how Oily Water Separators work and common issues with them • maintenance procedures and their importance • the Oil Record Book and how to complete it.
Carbon emissions caused by shipping could be reduced significantly if operational efficiency is improved on a large number of ships. Even small improvements across the global fleet can have a significant impact on carbon emissions. The Ship Energy Efficiency Management Plan (SEEMP) became a mandatory tool in 2013 and training is an essential part of the requirement. This course guides seafarers and vessel operators on how to reduce energy consumption onboard and implement a SEEMP.
This course will guide ships’ engineers and vessel operators through each step of fuel management on board including: • • • • •
placing orders bunkering operations and bunker management sampling fuel and understanding the report purifier efficiency flow process through fuel systems onboard.
E-Learning Courses
Marine Safety Training (Level 1)
Behavioural Safety: Think Safe!
Introduction to Interior Service New
Course Duration: 2 hrs
Course Duration: 2 hrs
Course Duration: 7 hrs
Our Marine Safety Training specifically designed for staff and contractors with no seagoing experience, who are required to visit ships / carry out work on board.
The purpose of this course is to emphasise the importance of safety and improve safety performance through teamwork, education and collective responsibility.
The Introduction to Interior Service course has been created and developed by The Crew Network Antibes, in collaboration with Marlins.
After completion, trainees will be better prepared to carry out their duties safely in the marine environment. This e-learning course covers: • an overview of a vessel, the crew and some of the rules and regulations that govern the shipping industry • joining a vessel at a terminal or shipyard • methods of boarding and vessel familiarisation tour • hazards on board • managing the risks through Risk Assessment, Permit to Work and Lock Out / Tag Out • personal safety and hygiene and Personal Protective Equipment (PPE). Available in English, Chinese, Korean and Japanese.
The aims of this course are to: • cover Health, Safety & Environment (HSE) policies and principles • introduce you to behavioural safety • understand the impact of ‘at risk’ behaviour.
This interactive course has been designed to impart the knowledge required to work within the interior department of a professional yacht. The course covers: • • • • • • • • •
introduction to the yachting industry working life as a yachting professional emergency response on board a yacht yacht interior housekeeping flowers and plants laundry food service drinks and cigars sanitation and hygiene.
E-Learning Courses
Business Ethics: Anti-Bribery Training
Secure Anchoring and Inspection
VOC Emission Control
Course Duration: 2 hrs
Course Duration: 2 hrs
Course Duration: 1.5 hrs
The UK Bribery Act came into force in July 2011 with legislation that is tougher than anywhere else in the world. The Act includes a specific corporate offence which requires companies to demonstrate that adequate procedures are in place to prevent or minimise the opportunities for bribery by employees and agents.
Anchor loss continue to be a common problem across the industry. Relatively little can be done in terms of maintenance of the anchoring system components until dry dock, so inspection is critical to prevent anchor losses.
Every tanker carrying crude oil must carry and implement a ship-specific plan, concerning the emission of Volatile Organic Compounds (VOC) under MARPOL Revised Annex VI.
Written in a user-friendly style, this engaging training program provides users with an explanation of international legislation relating to bribery (including UKBA and US FCPA), real-life examples and practical scenarios that employees may encounter. As wtih all our courses, Business Ethics can be customised, such as incorporating your company’s anti-corruption policies and procedures.
This course covers: • the procedure and factors for safe anchor preparation • keeping a safe anchor watch • safely preparing the anchor system for heaving • inspection and maintenance routines for various components of the anchoring system • the importance of the PMS to prevent anchor loss.
This course covers: • definition of Volatile Organic Compounds (VOC) and the environmental and safety impact • summary of the international legislation regarding VOC minimisation • the options and best practice for VOC emission control • the use of Ship Specific VOC Emission Control Plan under Marpol Annex VI 15.6 and VOC calculation form.
E-Learning Courses
Bespoke e-learning and testing design Can’t find what you want off the shelf? Marlins offers tailor-made computer and web based training and testing modules to meet your company’s needs for both sea and shore staff.
Risk Assessment
Accident Investigation
Course Duration: 2 hrs
Course Duration: 2 hrs
Through Risk Assessment, organisations can more effectively assist in accident prevention. This course provides students with a step-by-step practical guide to filling out a risk assessment form.
Accident investigation and reporting are vital parts of the safety management system. A detailed and well run investigation will prevent recurrences, reduce financial losses and can save lives.
This course covers:
This course covers:
• the aims and benefits of doing risk assessment
• the nature of accidents and how they occur
• the key stages in carrying out effective risk assessment and management
• a step-by-step guide to carrying out effective accident investigation according to the type of accident which occurs
• practical tasks to practise risk assessment.
• interview techniques and protocol.
We also work closely with our sister company SeaTec Safety (www.seatec-services.com/safety. htm) to create specific technical training on request. Clients include: • • • • • • • • • • • • • •
Emerson Process Management Marine Tank Management Lloyds Registry Swire Marine Pacific Severn Trent de Nora Nedcon Maritime Stanford Marine Meridian Arkas shipping and Transport S.A. The Graig Group Warsash Maritime Academy V.Ships Ship Management V.Ships Leisure / V.Catering UMC International
Please contact us for more information
Training Services Train the Trainer Course Exceeding the standard of IMO Model Course 6.09, the Marlins Train the Trainer Course offers professional development tailor-made for maritime training professionals. Courses are designed to help trainers revise and improve methodology and to offer new ideas on material development. The course provides all trainers with the basic skills to make future training more interactive, communicative, motivating and effective. By the end of the course, participants will have been exposed to a wide range of interactive training methodology. They will understand the importance of eliciting responses and tapping into the skills and experience within the group. They will also be aware that culture and language must be taken into account as this can play an important role where the trainer is working with multi-cultural groups, or where the trainer is a different nationality to the trainees.
Maritime English Instructors’ Training Course (MEITC) The Marlins English Instructors’ Training Course is an intensive, in-service course designed specifically to upgrade the professional training skills of practising English language instructors. The training course content is tailored to the specific needs and interests of the group and emphasises practical instruction, demonstrations and teaching practice sessions with individualised feedback provided. This course is provided in response to requests from training institutions worldwide. A Marlins consultant travels to the client’s recruitment or training centre and carries out the course with groups of English instructors. The duration of this course is subject to clients’ requirements and can range from a one-day workshop to a ten-day course. Please contact us for more information
Training Services Interview Skills Workshop This is a bespoke interactive course that offers practical solutions on how to make interviewing more effective, consistent and standardised. Objectives of the workshop include: • • • • • • • • •
The top 10 hiring mistakes The structure of the interview Asking probing questions Selecting key competencies Effective note-taking Evaluation Checking CV’s and following up references Interpreting non-verbal communication Dealing with common problems and difficult situations.
Effective Presentation Skills Training Course This is a lively, interactive workshop that incorporates the main elements required in order to give an effective presentation, along with tips and advice. It consists of practical, hands on activities and tasks. By the end you will feel confident and have a better understanding of the techniques and methodology that can be used to motivate and connect with your audience. Key objectives in this course include: • • • • • •
The importance of combining visual, auditory and kinaesthetic presentation styles Structure and organisation Positive body language and voice control How to deliver a memorable presentation Murphy’s law – troubleshooting problems A presentation checklist. Please contact us for more information
Training Services
Cross Cultural Training Workshop
Marine Safety Training Workshop (Level 1)
To provide an outstanding level of customer service to guests on board cruise ships, marine hotel staff must understand and interact with a range of cultures. ‘Cross cultural competence’ is a core skill for employees who are responsible for providing guest services.
This full-day workshop is intended for people who are new to working in the maritime environment. It is facilitated by experts from the maritime industry, utilising Marlins’ highly engaging training methodology. The content of the session is adapted to suit the needs of your group through a pre-training needs analysis questionnaire.
The course can also be run for any group working in a multi-cultural setting including seafarers, superintendents and shore-based staff.
Through a range of practical and interactive group activities, the workshop highlights:
To be an effective ‘cross cultural communicator’ requires confidence, self awareness and the ability to identify and overcome obstacles when dealing with guests or colleagues from other cultures. Marlins cross-cultural training workshops will provide the opportunity for staff to deepen their awareness of cultural issues within the specific context of their workplace. The Marlins trainer will draw on a range of practical and highly engaging tasks to lead trainees to a greater appreciation of: • their own culture and values • how cultures overlap and differ • an appreciation of the rules of formality and expectations in different cultures • why communication breakdowns occur between cultures • how cross-cultural difficulties can be identified and dealt with successfully. This is a trainer-led workshop which will be tailored to the specific needs of your company and employees and can be carried out at any location.
• • • • • •
ship related terminology and structure of the crew on board the specific safety standards for working on board hazards on board, at terminals, in shipyards pre-departure and joining a ship arriving on board ensuring personal safety through: - PPE - Risk Assessment - Permits To Work - Lock Out / Tag Out - Understanding safety signs - Health and hygiene - Emergency signals.
Further topics can be added on request. This workshop is complimented by our Marine Safety Training e-Learning course and includes reference handbooks for each delegates. Please contact us for more information
Tanker Officer Training Standards (TOTS)
INTERTANKO, the International Association of Independent Tanker Owners, in collaboration with Marlins has launched the new Tanker Officer Training Standards (TOTS). TOTS will provide the tanker industry with a standard that ensures tanker officer competence through onboard and shore based training, evaluating knowledge gained as a result of ‘‘time in rank’ and ‘time with company’. TOTS will help tackle the difficulties encountered by tanker owners regarding the ‘officer matrix’ requirements of different charterers. Importantly, TOTS also aims to address current increasing trends in tanker accidents. For more information on TOTS please read the Frequently Asked Questions Brochure which is available at www.marlins.co.uk/downloads/tots/ tots_faq.pdf
TOTS Training Record Books There are 3 detailed “Time in Rank Modules” (1A, 1B and 1C) which are training record books which include various elements, both tanker specific and non-tanker specific. Each record book is designed for a specific level of rank and discipline.
TOTS Formal Computer Based Assessment The Computer Based Assessment (CBA) 2A is included with every training record book. When the Record Book has been completed in full, a final assessment (2B) should be taken under exam conditions in the company’s office or training centre.
TOTS Simulator Model Course There are 6 TOTS Simulator Model Courses attached to the TOTS system which are free to download from the Marlins website, or a hard copy can be purchased. They cover Simulator training and simulator verification for Chemical, Product and Crude Oil Tankers.
Products and Services Price List 2014/15 Marlins Online English Language Test Marlins Approved Test Centre Audit* TOSE & SPEACS Platform TOSE & SPEACS Workshop* Marlins Study Pack 1 Marlins Study Pack 2 Marlins Study Pack 1 Teachers’ Notes Marlins Study Pack 1 Progress Test E-Learning Courses • Low Sulphur Fuel • Fuel Management • Secure Anchoring and Inspection • Accident Investigation • Marine Safety Training Series
USD 15 (Seafarers and Cruise Ship Staff) / USD 40 (Offshore Workers) each Audit fee USD 1,800. Annual fee USD 450 pro rota Contact us for full quotation USD 2,000 for up to 4 people and USD 400 for every extra person USD 95 (minimum order of 5 copies) USD 145 (minimum order of 5 copies) USD 50 USD 400 Please contact us for a quotation
• STCW Security Training • Oily Water Separator • Lifeboat Training • Business Ethics • Record Keeping
TOTS Training Record Book1A-1C TOTS Formal Computer Based Assessment 2B TOTS Simulator Model Course 4A-4F
• Vessel General Permit (2013) • Environmental Awareness • Risk Assessment • VOC Emission Control
• Introduction to Interior Service • Catering and Hygiene • Ship Energy Efficiency Management Plan • Behavioural Safety
USD 140 / 80 (Intertanko Members) (up to 20% discount available for bulk purchase) USD 40 / 20 (Intertanko Members) USD 60 / 40 (Intertanko Members)
Training Solutions All charges are subject to EU VAT if applicable * Excludes travel and accommodation
for the Shipping Industry Marlins™ is a division of SeaTec UK Ltd
1st Floor, Skypark, 8 Elliot Place, Glasgow G3 8EP, Scotland, United Kingdom Tel: +44 141 305 1370 || info@marlins.co.uk || www.marlins.co.uk
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