Business Examiner Vancouver Island - December 2014 by Business Examiner Media Group

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NANAIMO/LAKE COWICHAN Mid Island Co-op expanding again, now into the Cowichan Valley

Vancouver Island

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SALT SPRING ISLAND as a leader in construction and renovation, Wilco has been cited as an example of quality

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News Update Nanaimo Parksville Port Alberni Comox Valley Campbell River Port McNeill Who is Suing Whom Movers and Shakers Law

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Archie Johnstone acquires Victoria’s Cairnview Mechanical Long-time Vancouver Island businesses ‘a good fit’ says company president

Recognized

INDEX

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AGS

DECEMBER 2014

ANAIMO – A perfect fit. T h a t’s h o w G a r t h Johnstone, P resident and General Manager of Archie Johnstone Plumbing & Heating Ltd. Describes the firm’s acquisition of Victoria-based Cairnview Mechanical Ltd. on September 1. Together, the combined operations have 80 employees to offer services across Vancouver Island. Cairnview offers plumbing and heating services, HVAC and refrigeration repair and new installations, as well as mechanical contracting and project management. “It’s been good so far, and we’ve had good, positive reactions from all our existing customers and new ones,” says Joh n stone. “ We were doi ng

“There’s a customer base here, meaning we have already established customers that we are continuing with, and building on the relationship that Cairnview had.” GARTH JOHNSTONE PRESIDENT AND GENERAL MANAGER, ARCHIE JOHNSTONE PLUMBING & HEATING LTD.

Garth Johnstone says the new Victoria office is already going strong

SEE ARCHIE JOHNSTONE | PAGE 9

BE Award Nominations piling up

ominations are pouring in for the 15 th A nnual Vancouver Island Business Excellence Awards, set for T hursday, January 22 at the Westin Bear Mountain Resort in Langford. “We shouldn’t be surprised at t he level of i ntere s t a nd q u a l it y of nom i n at ion s for these awards,” says Business

Examiner Victoria Publisher Mark MacDonald. “Each year they’re outstanding. But this year, there seems to be a special, extra level at which the compa n ies nom i nated a re operating.” “It looks like we’re headed for a record number of nominations this year.” Deadline for nomination is

Dec. 13, with nomination forms available at www.businessvi. ca/events Hayes, Stewart Little & Company Chartered Accountants and RBC Royal Bank are Gold S p on s ors of t h e e vent, c oordinated by Invest Northwest Publishing Ltd., which publishes Business Examiner Victoria and Business Examiner

Vancouver Island newspapers. There are 18 categories in the awards this year: Automotive, Business of the Year (over 50 employees), Con st r uct ion / Development, Entrepreneur, Fo r e s t r y/ Wo o d P r o d u c t s , Hea lth Compa ny, Hospita lity/Tourism, Small Business of SEE BE AWARD NOMINATIONS | PAGE 15

2 COWICHAN VALLEY Duncan Cowichan Chamber of Commerce Announces

and Marsha Todd, Unique Home Health Care. New Directors: Karen Bittner, Executive Director, Vancouver Island Providence Community Association, Ruth Hartmann, Hartmann Window Coverings and Martin Buck, Thunderbird Motor Inn. Directors Continuing their Term: Miles Craig Anderson, Outlooks Menswear; Danielle Killam, Hayes Stewart Little & Company; George Gates, NuTech IT Solutions & Chemainus Village Computer Centre; Jason Price, Valley Life Insurance Solutions Inc. and Carol Messier, Maple Bay Marina Appointed Directors: Cathy Robertson, Community Futures Cowichan; Jean Cardno, Duncan Business Improvement Association and Keith Chicquen, Vancouver Island University. The Chamber reserves 2 liaison positions on the Board – 1 for the City of Duncan and another for the Municipality of North Cowichan. The liaisons will be selected and appointed by the Mayors once the newly elected municipal candidates are sworn into office. The new Chamber Executive will be elected at the next Board of Directors meeting in early December.

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New Directors for 2014 - 2015 The Duncan Cowichan Chamber of Commerce held its Annual General Meeting on November 25 with more than 50 members in attendance. Members conducted general business for the organization, and confirmed the 2014 – 2015 Board of Directors. “This is a volunteer board,” notes Chamber President Julie Scurr. “Our Directors and their organizations are signaling a keen community commitment. They freely contribute time and expertise to support a vital economic landscape for Cowichan.” The Duncan Cowichan Chamber of Directors for 2014/15 There are eighteen seats on the Duncan Cowichan Chamber of Commerce Board, twelve positions are elected and 6 are appointed. Directors serve a 2-year term for a maximum of 3 terms. Incumbent Directors returning to the Board: Chris Duncan CPA, Business Advisor at MNP LLP; Moira Hauk, Reg iona l Ma nager, Coastal Community Credit Union; Julie Scurr, CMA, Director of Finance & Operations, Queen Ma rga ret’s School; Corrine Thompson, Branch Manager, RBC

NEWS UPDATE

DECEMBER 2014

bridge feasibility CH2M Hill Canada Limited has been awarded a $200,000 contract by the Ministry of Transportation and Infrastructure to study the feasibility of a fixed link between Gabriola Island and Vancouver Island that would replace existing ferry service. CH2M Hill will examine potential locations for a fixed link, provide cost estimates and undertake a cost comparison between a fixed link and the existing ferry service. The study will get underway this fall, with the government releasing the report in the summer of 2015. The consultant will not be assessing the level of public support for a bridge. Gabriola Island is home to approximately 4,000 full-time residents. BC Ferries’ Route 19 between Gabriola Island and Nanaimo Harbour carried 341,000 vehicles in 2013-14. “I know that residents of Gabriola Island will want to discuss how a fixed link to Vancouver Island could affect their community,” says Minister of Transportation and Infrastructure Todd Stone. “The results of this feasibility study will give them the information necessary to have an informed debate about how a bridge compares with the existing ferry service. “It will also be valuable to government and BC Ferries as we work to ensure we connect coastal communities in an affordable, efficient and sustainable manner.”

This study is in response to a petition signed by a significant number of Gabriola Island residents, and is consistent with government’s goals of both connecting coastal communities in a sustainable manner and finding innovative ways to reduce the upward pressure on coastal ferry fares.

COMOX VALLEY Commissioner approves plans to convert spirit class vessels to liquefied natural gas BC Ferries will be operating five vessels on LNG by 2018. The BC Ferries Commissioner has approved BC Ferries’ application to convert its two largest vessels, the Spirit of Vancouver Island and the Spirit of British Columbia, to dual fuel, as well as to proceed with the mid-life upgrades of the vessels. By using LNG instead of marine diesel fuel, as well as making some hull modifications, BC Ferries expects to save approximately $9.2 million per year (in today’s dollars) over the remaining 27-year life cycle of the two vessels. In addition to converting the two Spirit Class vessels to LNG, BC Ferries is also building three, dual fuel intermediate class vessels scheduled for delivery in 2016 and 2017. These ships will operate in the Southern Gulf Islands and on

the Powell River – Comox route. BC Ferries spent $126 million on fuel last fiscal year and the two Spirit Class vessels consume approximately 15 per cent of the fleet total. Converting these ships to LNG will reduce their cost of fuel by approximately 50 per cent. The Spirit of Vancouver Island’s LNG conversion and mid-life upgrade is planned from the fall of 2016 through the spring of 2017. The Spirit of British Columbia’s project is planned to occur from the fall of 2017 through the spring of 2018. BC Ferries is presently conducting a worldwide procurement process to select a prime contractor and the dual fuel propulsion equipment supplier. The company plans to make a selection not later than the second quarter of 2015.

COMOX VALLEY Natural Pastures Cheese places in top four Cheese from across Canada vied for top honours at the recent British Empire Cheese Show and judges awarded Courtenay’s Natural Pastures Cheese high marks and prizes in several categories at its November 13th presentation. In its 87th year, the event is hosted by the Central Ontario Cheesemakers’ Association and is the oldest and longest-running cheese competition in Canada.

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Natural Pastures’ rich tasting semi-hard Boerenkaas cheese took third place in the firm cheese category. “It’s delicious in soups, salads, omelettes, casseroles - tasty on the cheese plate and great with either red or white wine,” said head cheesemaker Paul Sutter. The company’s Buffalo Paneer continues to please judges as it gained a place in the winners’ ring in its second cheese judging contest. The paneer took silver in the fresh cheese category. Natural Pastures Operations Manager, Doug Smith, believes that the success of their Buffalo Paneer is because of the freshness and simple nature of the unaged cheese. “It’s not salted and is made from 100 percent buffalo milk.” For its buffalo cheese, Natural Pastures uses milk produced by water buffalo from Courtenay’s McClintock Farms in addition to two other small herds on Vancouver Island. Compared to cow’s milk, water buffalo milk is pure white, smoother, thicker and tastier. Natural Pastures’ Comox Brie and Smoked Boerenkaas also had solid showings – both placing fourth in their divisions. In all, ten of the submitted cheeses placed in the top ten spots in their categories.

CAMPBELL RIVER Shaw Go Wifi access coming to Campbell River’s public spaces Shaw Communications has said that it has reached a commercial agreement with the City of Campbell River to extend Shaw Go WiFi into municipal buildings and public areas within the coming months. This five-year non-exclusive deal will provide Shaw customers with greater access to Shaw Go WiFi throughout the community. “We’re pleased to be partnering with the City of Campbell River to bring Shaw customers even greater access to Shaw Go WiFi,” says Ron McKenzie, Vice-President, Operations, Shaw Communications Inc.

“This agreement will increase the number of access points in Campbell River, while providing our customers in the community with the freedom and control to connect to Shaw’s unrivalled network while on the go.”

NANAIMO Port Authority directors announced The Honourable Lisa Raitt, Minister of Transport, announced the appointments of Ms. Moira Jenkins and Ms. Donna Hais to the board of directors of the Nanaimo Port Authority for a term of three years, and of Mr. Chris Badger for a two-year term. Ms. Moira Jenkins has more than 40 years of experience with the RBC Financial Group. She has been the Vice-President Commercial Banking of the Vancouver Island North region since 2005, and prior to that, occupied various managerial positions. She has also been involved in several organizations in the Nanaimo community. Ms. Jenkins holds a personal financial planning designation and a Fellowship designation from the Institute of Canadian Bankers. Ms. Donna Hais is General Manager and Partner of two businesses: R. W. (Bob) Wall Ltd, and Canadian Cache Development Corporation. She holds a business administration diploma from Malaspina College and is significantly involved in the Nanaimo community. She has served as President of the Greater Nanaimo Chamber of Commerce and the Nanaimo Executive Association. Ms. Hais also won the Vancouver Island Business Excellence “2014 Community Leader of the Year” award. Mr. Chris Badger, now retired, spent his career in the marine industry. He was the Chief Operating Officer of Port Metro Vancouver from 2008 to 2011 and Vice-President Customer Development and Operations of the Vancouver Port Authority for seven years prior to that. He is a master mariner and a member of the Golden Key International Honour Society. He also served on the board of the Chamber of

Shipping of British Columbia, the board of the Western Marine Community Coalition and the board of the International Sailors’ Society Canada. He holds a bachelor’s degree in General Studies as well as a diploma in Executive Management Development, both from Simon Fraser University in Burnaby, BC.

PORT ALBERNI Alberni to study Raven mine proposal

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City council has directed Port Alberni city staff to assess the proposed Raven Underground Coal Project in the Comox Valley, which is preparing its next application to provincial regulators. Port Alberni would likely serve as a coal shipping facility for the Compliance Energy mine, expected to produce one million tons of metallurgical coal each year. That could see as many as 70 truckloads of coal enroute to Port Alberni to fill 300-metre long Panamax ships to transport the coal to customers in South Korea and Japan. The city is already on a working task force to assess Raven’s application to the government.

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Recently returned from 200 days of fighting forest fires in the United States, A C-130 Hercules was being prepared by The Coulson Group of Companies to send it to Australia to fight forest on that continent. The C-130’s first full season working with the United States Forest Service was a success. It can drop 3,500 gallons (16,000 litres) of fire retardant in one drop. Two of Coulson’s Sikorsky S-61 helicopters will accompany the $25 million C-130, with the Australian mission expected to start Dec. 10. The C-130 has been equipped with a special retractable hopper which will allow it to carry up to 4,000 gallons (18,160 litres) at a time.

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NANAIMO

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Gogo Christmas trees: 85 years of family cheer A rtificial trees for Christmas? Bah, humbug! Real is the way to go, according to Mike Gogo, who o w n s a n d o p e r a t e s G o go’s Christmas Tree Farm next to Mike Gogo’s Cedar Products at 2625 South Forks Road, just off Nanaimo River Road. Indeed, annual treks to his farm to cut down trees are a long-held tradition for Nanaimo area residents. Customers can choose from a pla ntation of 50,000 trees of 4 different species for $25 each. T hey a re g reeted a nd g iven a Swe d e saw a nd c a n d r i v e a r o u n d t h e 16 0 a c r e farm and cut the tree of their choice. Farm sales started Nov. 15, while a pre-cut tree lot at 55 P r yde St reet i n Na na i mo opened for business Dec. 1. The Gogo farm started operati ng i n 1897. John Gogo, Sr had all the usual farm animals and supplied the fam ilies of coal miners with meat, eggs a nd fresh produce i n season including a large orchard. In 1929 the Depression hit, and loggers and farmers started to export bailed Christmas Trees to the United States via rail, with over 100 box cars shipped each season. (Contrast that with today, as 90% of the trees

sold in BC come from Washington and Oregon.) In 1929, John Gogo, Jr. started exporting trees and the family business is still going and growing strong. “In the sixties we started retailing from a house on Fifth Street in Harewood and in 1981 I opened the farm to a new concept called Choose and Cut, where the families come to the farm and choose any tree,” says Mike Gogo. “All the trees are fertilized so as to retain their softness and fragrant scent,” he adds. “The sales have increased every year

and now more than 10 schools a nd c h a r it ie s pa r t ner w it h our farm to fund community projects.” Instructions are given for the care of the fresh trees and Gogo says if followed, the trees will retain their freshness for many weeks. “Lots of high quality chocolate is given to each and all as they leave the farm,” says Gogo. “Everyone is more than welcome to join us in celebrati ng ou r 85th yea r supply i ng world class trees to our Island customers.”

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TAX

DECEMBER 2014

THREE WAYS TO SPLIT INCOME WITH FAMILY MEMBERS

ast month we talked about the advantages of incorporating your business. As your business continues to mature, you can start looking at tax strategies to help reduce your personal tax implications and share your business success with other family members. Here are three strategies you can use to move corporate funds out of the company and into family members’ hands: Salary - The first strategy is to involve your spouse or children in the business and pay a salary for their services. The key here is that the salary you pay must be reasonable for the work being done; paying a $30/ hr salary when you can get the same work done by a non-related person for $15/hr would be subject to scrutiny by the Canada Revenue Agency. Proper tracking of each family member’s time and the services they provide is also important. Shareholder - If family members cannot be directly involved in the business, a second option is to bring them into the business as shareholders. This offers the benefit of being able to pay them dividends, which are taxed at a lower rate. However, be aware that there are potential tax traps if this is not done properly. Family Trust - A third option is to set up a family trust with various family members named as the beneficiaries. Shares of the company could then be issued to the family trust through a corporate reorganization. This approach allows you to maintain some control over what happens to those shares, as well as on any dividends paid on those shares. Using a family trust also offers the potential to access the lifetime capital gains exemption (currently $800,000) on a future sale of the company, which could reduce or eliminate income tax on the sale. As in any business, the idea is to make a pie to start with, then make it bigger and divide

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Using a family trust also offers the potential to access the lifetime capital gains exemption (currently $800,000) on a future sale of the company, which could reduce or eliminate income tax on the sale

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it among the family, and keep working at making bigger pies. Next month we will discuss how to get out of the pie-making business and retire. To read the full version of this article, and other useful articles from MNP’s Business Examiner tax series, go to www.MNP.ca/ islandtax Alladin Versi, CPA, FCMA, CFP is a Taxation Specialist with MNP LLP | Accounting > Consulting > Tax. Contact Alladin at 250.734.4305 or alladin.versi@mnp.ca. Please consult a tax advisor for advice on how the above information should be applied.

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ISLAND NEWS

DECEMBER 2014

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NIC Named One of Top Online Innovators in the World

IC’s Remote WebBased Science Lab is one of the best online innovations in the world, according to one of the most prestigious business schools in the United States. The University of Pennsylvania has shortlisted North Island College’s RWSL as one of the top 12 finalists for a Reimagine Education Award at the Wharton School of Business. “Forbes ranks the Wharton

School of Business as the fourth best business school in America, behind only Stanford, Chicago and Harvard,” said Randall Heidt, NIC’s new Vice President Strategic Initiatives. “Just being among the finalists at an event at the world’s first collegiate business school is very prestigious and NIC is honoured to be in the Top 12.” More than 400 universities, businesses, and educators from 43 different countries

applied for the Wharton QS Stars Reimagine Education Awards, which offers a $50,000 US prize fund to the winning entries. The award acknowledges educators and ideas that enrich how the world delivers education. Judges include executives from Google, Amazon, Cisco Systems and IBM as well as university and college presidents from around the world. “The work that Albert Balbon has done to create

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RWSL is ahead of its time,” Heidt said. “Albert is a true innovator in the field of post-secondary online education and we are honoured to have him as part of the NIC team and leading this project.” The RWSL gives any student with an internet connection access to hands-on lab experiments in real time. Students can manipulate lasers, high-powered microscopes, electrons,

from the Bill and Melinda Gates Foundation, the US Department of Labor, and the Consortium of Health Employers Online. “The RWSL already brings science experiments into the homes and classrooms of students across North America,” Heidt said. “But what if we Reimagine Education and the RWSL is made available to students throughout the world, even in countries with limited broadband internet?”

Housing market continues its upward trend

low and steady growth in the housing market continues to be the prevailing theme througho u t t h e Va n c o u ve r Island Real Estate Board (V IR EB) coverage area. Although unit sales d rop p e d c on s id e ra bly f rom l a st mont h, t hey w e re u p f i v e p e r c e n t compared to November 2013, demonstrating that the market continues to i mprove overa l l. T he month-over-month dip i n u n it sa les f rom t h is month to last month is attributed to an unusually strong October rather than being indicative of a weak November. “There were no big surprises in November,” said V I R E B P resident Blair H e rb e r t . “ T h e s t e a d y grow th we’re seeing in the board area continues to reflect balanced market c ond it ion s, wh ich has been a trend for some time now.” A to t a l o f 29 9 s i ng le-fa m i ly homes sold on t h e M L S s y s tem i n

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N o v e m b e r 2 01 4 . T h i s r e p r e s e n t s a 25 % d e crease from the 400 sales recorded last month and a 5% increase from this time last year. Inventory levels are down around 7% compared to November 2013. Cameron Muir, BCREA Chief Economist, states that the housing market is improving and expects balanced market conditions to continue, with housing prices ref lecting an in f lation rate of approx i mately two per cent. “2014 is shaping up to be t he best yea r we’ve had for some time, and 2 0 15 i s l o o k i n g e v e n better,” says Muir. “Although overall economic growth in 2015 likely won’t accelerate to 2006 levels, we’re cer ta i n ly expecting housing sales to conti nue ratcheti ng upwa rds to a h igher plateau.” In November 2014, the benchmark price of a single-family home in the VIREB coverage area was

$314,300, up 1.72% from 2013. Benchmark pricing tracks the value of a typical home in the reported area. The average price of a single-family home was $340,493, an increase of six percent over this time last year. T he bench ma rk price of a single-family home i n t he Ca mpb el l R iver area was $263,100, down 2.15% over this time last year. In the Comox Valley, the benchmark price was $314,200, which is relat ively u nch a nged from 2013. Du nca n reports a benchmark price of $286,600, an increase of 2.71% over the sa me m o n t h i n 2 013 , w h i l e Na na i mo’s bench ma rk pr ic e wa s $3 41, 200, up 4.81% compa red to l a s t y e a r. T h e P a rk sv i l le-Q u a l icu m a rea posted a bench ma rk price of $358,600, which is a 2.69% increase over last year. The price for a benchmark home in Port A lb er n i wa s $178,700, d r o p p i n g 3 .6 5 % f r o m last year.

NANAIMO

DECEMBER 2014

Business owners skate to success at Big Cheese Classic

Big Cheese 2014 Participants: Back row, from left: Referee Kevin Brydges, Grant McDonald, Lee Pow, Colin Jones, Dave Dugan, Kent Cookman, Derrick Turnbull, Dave Coupland, Michael Johnston, Rob Van Schubert, Geoff Bajkov, Chris Turnbull, Mike Carson, Bob Janes, George Hrabowych, Jim Dickinson, Tim Paugh, Grant Starko, Mike Stone, Brad McCarthy. Front row, from left: Rick Bayko, Greg Kahan, Rob Fuller, Mike Klassen, Barney Sharp, Roger Beck, Mark MacDonald, Darren Hauca, Mike Jones and Rod Maley. Missing is Dave Kirk. | PHOTO BY CONCEPT PHOTOGRAPHY

ANAIMO - They came, they skated, they laughed, they ate, told stories and raised m o n e y fo r T h e H ave n House. In a nutshell, that’s the summary of the 7th Annual Big Cheese Charity Classic hockey game November 21 at Frank Crane Arena. Featuring 30 local business owners and managers, the fun fundraising event has contributed close to $30,000 to local charities. Past recipients include the Nanaimo Child Development Centre (twice), KidSport, Vancouver Island Crisis Centre, Loaves & Fishes, and the children of former Nanaimo Daily News sports reporter Michael Rhodes. “It was another terrific event will loads of laughs and good banter, all for a great cause: The Haven House,” says Darren Hauca of The Communication Connection, one of the founders/organizers of the event, along with Grant McDonald of Church Pickard Chartered Accountants and Mark MacDonald of Business Examiner Vancouver Island newspaper. “T he event makes the participants feel important and possibly that we could have, just maybe played hockey at a higher level,” says Grant Starko of Investors Group. “It reminds me of the National Film Board classic ‘The Sweater’. We all have had great hockey experiences as part of Canadian Heritage and aspire to be like our childhood hockey heroes. “The nice touches and attention to detail include name plates in the dressing

room, prizes and gifts for everyone, bag drop-off and reception, meat trays and welcome reception, stick and sock tape,” he adds. “The local business fellowship and cause however is what makes the event so important and fun. The banquet was first class and as usual Charles and his staff at the Nanaimo Golf Club did a great job on the meal.” David Coupland of Madrona Imaging Inc., a first-time participant, noted it was a “First class event for a great cause, but mostly first class fun.” For those counting - and they were - the White team eked out a 7-6 win over the Red team, lead by two goals apiece by Kent Cookman of BMO Nesbitt Burns and Colin Jones of Nicol Street Pawnbrokers. A l s o s c o r i n g fo r t h e White team, which led 3-2 at the half, were Coupland, Mike Klassen of The Whole Show Restorations, and Grant McDonald. Countering for the Reds were Chris Turnbull of DenMar Electric with two goals, Bob Janes of Island Office Equipment, Mike Stone of Top Drawer Graphics, Jim Dickinson of EDJ Projects Inc. and Hauca. Specia l tha n ks to the behind the scenes efforts of Lise MacDonald, Anita MacDonald, Teresa Hauca and Kevin Brydges for refereeing, Lance Sullivan of Concept Photography for taking the team photo, Little Qualicum Cheeseworks for generously supplying the cheese for the game, and the Nanaimo Golf Club for hosting the

post-game dinner. 2014 Big Cheese Classic participants were: Team White: Roger Beck of Re/MAX of Nanaimo, Mike Johnston of Johnston, Johnston & Associates Ltd., Dave Dugan of Central Island Distributors, Rob Fuller of McKinnon & Associates, Mike Klassen of The Whole Show Restorations, Grant McDonald of Church Pickard Chartered Accountants, Kent Cookman of BMO Nesbitt Burns, Barney Sharp of Monk Office, Lee Pow of Mobalign Services Inc., Colin Jones of Nicol Street Pawnbrokers, Rick Bayko of DenMar Electric Ltd., Greg Kahan of Edward Jones, Derrick Turnbull of Hornby’s Canopy City, David Coupland of Madrona Imaging Inc. and Rob Van Schubert of EDI Environmental Dynamics Inc. Team Red: Mark MacDonald of Business Examiner Vancouver Island, G e o rge H ra b ow ych o f Herold Engineering, Grant Starko of Investors Group, Mike Carson of The Sign Zone, Chris Turnbull of DenMar Electric, Mike Jones of Colt’s Coating Inspection, Dave Kirk of Cunningham Rivard Appraisals Ltd., Bob Janes of Island Office Equipment, Mike Stone of Top Drawer Graphics, Rod Maley of Hornby’s Canopy City, Darren Hauca of The Communication Connection Inc., Geoff Bajkov of Sea Hunt Fishing, Brad McCarthy of Oceanside Wine Works, Jim Dickinson of EDJ Projects Inc. and Tim Paug h of Paws B ob cat Services.

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NANAIMO

DECEMBER 2014

HAS IT BEEN A GOOD YEAR? principles into Nanaimo’s official Corporate Strategic Plan as a way of working towards success as a community. The Chamber’s 2015 Business Achievement Awards will be oriented to the Successful Cities’ five community pillars: the Natural Environment, Cultural Vitality, Economic Development, Social Considerations, and the Built Environment. Economic Development recognizes longstanding excellence in one business endeavor, while start-ups are honoured in their own category. Social Considerations honour non-profits and institutions that display excellence in program and service delivery to maximize community impact. The other award under this banner focuses on Social Enterprise – an emerging and important business model where the profits of the business support a social agenda. Businesses operating in Sustainable Tourism or Environmental Sciences & Technology will be eligible to be nominated in each category under the Natural Environment banner. Cultural Vitality will honour Arts & Culture, and a category simply called “Innovation” encompasses social

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is the season to be MORE than jolly. ‘Tis the season for our annual Business Achievement Awards. This year we are reflecting the Chamber’s “Successful Cities” program to underscore the importance of pursuing the driving principles of a successful city as we enter the New Year. “Successful Cities” are defined as vibrant, convivial, urban settings that promote balanced cultural, economic, environmental, and social visions. These visions prioritize community well being and focus on a high quality of life for their citizens. The Chamber led a public process to define a ‘successful city’ and worked to embed these

innovation, creative business practices and technology. The Built Environment addresses Design, Architecture and Engineering as a category and Development & Construction on its own merit. In addition to these ten awards, special recognition will also be given to “Youth Initiatives” an award that goes to an individual nominee under 25, who, through their spirit, enthusiasm and dedication, who has made extraordinary contributions to their community. Nominations are open to the entire business community including Lantzville south to Cedar and Yellow Point. Finalists will be announced in a casual, upbeat ceremony February 20 with the Gala Awards Evening March 20. Find more nomination information online at www.nanaimochamber. bc.ca or call the Chamber to see how you can nominate a worthy candidate. Now, back to sugarplums dancing through your head! Kim Smythe is CEO of the Greater Nanaimo Chamber of Commerce. Reach him at 250-756-1191 ext. 1 or ceo@ nanaimochamber.bc.ca

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ARCHIE JOHNSTONE CONTINUED FROM PAGE 1

some service in the Victoria market, and they were doing some in the Nanaimo area.” Ta l k s b e t w e e n t h e a w a rd w i n n i n g c o m p a n i e s s t a r ted six months previously, as Joh n s ton e a nd A ng u s M acpherson. Cairnview had been approached by lower m a i nland interests, but felt more comfortable with the possibility of a long-term Vancouver Isla nd compa ny l i ke A rch ie Johnstone, a third generation family owned business headquartered in Nanaimo, acquiring its assets and good will. Johnstone says the new Archie Johnstone office’s service department is experiencing steady grow th already, with six technicians handling a full work load daily. He noted that 20 years ago, the company had opened an office in Victoria to service its new construction work. With the new acquisition, it is ta k i ng a d i fferent approach. “This time we’re starting with service work,” he said. “There’s a customer base here, meaning we have already established customers that we are continuing with, and building on the relationships that Cairnview had.” A rch ie Joh nstone has kept the refrigeration and plumbing

Archie Johnstone, with its latest acquisition, now employs about 80 people technicians on staff as well as dispatcher Corey Dreger. Macpherson is also staying under a management agreement as project manager and estimator. “A l o t o f V i c to r i a c l i e n t s a l re ady de a l w it h u s i n t he mid-island area,” he said. “We work with the facility and property managers, so we already have a relationship with them, and they like our culture. So, for them, we’re a one-stop shop for service,” Johnstone says. He adds t hat t he compa ny would like to add one service van a year in Victoria and take on two or three new construction projects annually. Already, Archie Johnstone is working on

Archie Johnstone is a one-stop for plumbing, HVAC and more, including service the renovations of the Dalton Hotel at Blanshard and Yates as well as on the Rithet Reservoir

in Saanich. Archie Johnstone Plumbing & Heating has worked on dozens

9 of large and prestigious projects on Vancouver Island. A rch ie Joh nstone has been operati ng on Va ncouver Island since and is a true onestop contractor for complete mech a n ica l i n f ra st r uctu re: plumbing, heating, sheet metal, air-conditioning and refrigeration including ice machines, walk-in coolers and more. It is a member of the IMIRA, the Mechanical Contractors Association of BC, the Vancouver Island Sheet Metal Contractors Association, the National Fire Protection Association, t he B r it i s h Colu m bi a Construction Association and the Vancouver Island Construction Association. Johnstone says he is stressing to property managers that the company has the knowledge a nd cra f tsmen to look a f ter plumbing and HVAC in commercial buildings. The company’s intentions are also to establish a highly skilled Victoria workforce for new construction projects. B ei n g a st ron g memb er of the community is important, Johnstone said, especially for a company that plans to continue to be successful in communities on Vancouver Island for years to come. Archie Johnstone Plumbing & Heating Ltd. is at 734 Tyee Road in Victoria and at 13 Gava Place in Nanaimo. www.ajph.com

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NANAIMO

Multicultural Society an important resource for business

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he Central Vancouver Island Multicultural Society (CVIMS) is a valuable resource for local businesses. In fact, one of executive director Hilde Schlosar’s goals is to bring more awareness of that resource to business people in the area. To that end she gladly accepted a seat on the board of the Greater Nanaimo Chamber of Commerce. “T here a re continu ing a nd emerging issues of needing immigrants for the labour market,” she said. “So we have been promoting that for some time t h roug h d iversity t ra i n i ng, through cultural competency training and through our employment programs.” She added that one of the goals of CVIMS is to encourage businesses to hire immigrants, to mentor immigrants and to come to the facility to give trade talks. Dave Milne, owner of two Tim Horton’s stores in Nanaimo and one in Ladysmith has been hiring clients of the Central Vancouver Island Multicultural Society for years. He estimates that he has hired at least 12 people, some of who have worked at the stores for years. We started an outreach program with them,” he said. “We’re looking for potential employees from the local community.” He said the program has worked out very well. Once or twice a year, Milne gives a presentation at the society that allows him to tell clients what he is looking for in an employee while, at the same time, allowing potential employees to quiz him and get a good understanding of his expectations. He said that he is also happy to give people a tour of his stores. “It’s an important decision whether they would like to come and work with us,” he said. “You

“If people don’t consider hiring diverse individuals from around the world, they’re not going to meet their labour needs.” HILDE SCHLOSAR EXECUTIVE DIRECTOR, CENTRAL VANCOUVER ISLAND MULTICULTURAL SOCIETY

Dave Milne has employed at least a dozen clients of the CVIMS over the years

Hilde Schlosar (left) works with immigrants to prepare them for jobs in the mid island area can come to us unskilled and when you leave us you’ll have a set of skills and you’ll have something that’s transferable.” He added that Tim Horton’s has a tremendously diversified workforce. Even employees who are still learning English can find good employment at one Milne’s stores. In 2005 CVIMS in Nanaimo piloted the Safe Harbour program that has since gone nationwide. Currently there are well about 130 such safe harbours in the mid island region. That means that the businesses are committed to providing a safe and welcoming

Nanaimo’s IT experts Your IT department

environment for anyone who is feeling threatened or afraid. “It was started here in Nanaimo and we’re very proud of that,” Schlosar said. Employers have also purchased accent reduction training from CV I MS. Sch losa r ex pla i ned that many immigrants use their mouths in different ways – ways that don’t allow them to speak English without an accent. In some cases the accent can be qu ite heav y a nd d i fficu lt to understand. She described accent reduction training as similar to speech therapy, where clients learn how to move their mouths to make certain sounds. With continual practice it works very well, she said. CVIMS works with employers in a variety of ways. Often potential employers may call looking for skilled individuals to fill one or more positions. About 1,200 people take advantage of CVIMS programs every year, about 300 of those looking for work. “I would say we are a very good resource for business,” Schlosar said. “If people don’t consider hiring diverse individuals from around the world, they’re not going to meet their labour needs.” CVIMS is at 319 Selby Street in Nanaimo. www.cvims.org

NANAIMO

DECEMBER 2014

AWARD WINNING MORTGAGE BROKERAGE GOES THE EXTRA STEP “The key with the Universal Mortgage Architects matches clients with the right product

industry is really understanding what the customer’s requirements

BY GOODY NIOSI

are and making sure

niversal Mortgage Architects in Nanaimo has recently been singled out for national honours. In 2013 brokerage owner Greg Nowik was named mortgage broker of the year for Canada (under 25 brokers), while his team won awards from Mortgage Architects for best Western Canada team for volume and also best team for efficiency in Canada. Nowik said that he was elated with the win, which he celebrated with his wife at home. Due to a prior volunteer commitment he was not present at the gala in Toronto to accept the award. The CEO of Mortgage Architects accepted on his behalf and called him with the good news.

you’re helping them with

a planning process for debt management.” OWNER, UNIVERSAL MORTGAGE ARCHITECTS

Greg Nowik was recently named mortgage broker of the year for Canada

“I was absolutely over the moon,” Nowik said. “The team was very much involved in attaining Broker of the Year. We were all pretty proud of ourselves for doing what we did. We have a real team philosophy. Our brokers, Eddie Goncalves, Myles Nowik, Vera Kahan and our newest member John Eivindson work together as a group.” Winning should probably not

have come as a surprise. Nowik has been in the top 10% of mortgage brokers in the country for years. “It has to do with doing a good job and liking what I do,” he said. “And it has to do with making a difference for our customers – that’s what it’s all about.” He noted that the personal award he won has nothing to do with volume – it’s all about being a good broker. It’s

GREG NOWIK

The team at Universal Mortgage Architects matches customers with the right product – even during the holidays

also about a very different philosophy of doing business – different from the banks and even from most of the other mortgage brokers. The difference starts with asking questions. “Most consumers talk to financial institutions and tell them what they want – and that is what is supplied to them,” Nowik said. “We ask questions instead. It sounds simplistic but the key with the industry is really understanding what the customer’s requirements are and making sure you’re helping them with a planning process for debt management.” Times have changed, he said. A generation ago, people were taught to pay off their house, live within their means, and rely on their pension. That advice no longer works. At Universal Mortgage Architects, instead of simply supplying the consumer with what he asks for, brokers quiz them and give them long and short term planning tools. Nowik said it’s important to realize that many people don’t even know how to properly budget – and then make a plan for discretionary income or even extra cash that they may have at the end on the year. Nowik said that his team’s job is to help their clients pay off debt such as their mortgage, increase assets by saving for retirement or a rainy day and have fun! Giving their customers planning and budgeting tools is an imperative part of the firm’s service. This is done by an annual review every year with each customer. This year, Nowik celebrates 25 years in the mortgage brokerage industry. He entered the business with a background in sales at Xerox. He went on to work at the TD Bank as an independent mortgage consultant before becoming a licensed mortgage broker in 1991. He opened a brokerage office in Coquitlam in 1991 and moved to Nanaimo 1998. In 2007, he became a broker/owner in Mortgage Architects forming the Universal Mortgage Architects franchise. He said that few

people set out in life with a goal of becoming a mortgage broker, but he’s delighted with his career. “I help people get into their dream homes every day,” he said. In 1991, mortgage brokers held only 6 – 8% of the market. Today that number is up to 25%. First time buyers are particularly astute about doing their research online before choosing a mortgage supplier, Nowik said, and that research points to the advantages of an independent broker. “All the bank will give you is what is available to it at the time. It has one set of products. It does not do mortgage planning or debt management. And what if the bank doesn’t have the right product for you?” He said that the real key is the right product. The right people also make a difference. Banks tend to move employees around. At Universal Mortgage Architects, customers can expect to build a relationship with people who are experts in their field. The team at Universal Mortgage Architects takes long term planning seriously. They understand that changes occur in people’s lives. A young couple may want to purchase a townhome as they are planning to start a family. Their long term goal is town a house. Looking at options such as a home with a basement suite allows for additional income that helps with mortgage payments when one parent is on maternity leave and it gives them a house today. Mortgage rates are now historically low but they will go up. People have to plan for that. The firm also makes sure that its customers are fully informed and that an actual strategy hedging against inflation and rising rates is set up with every customer so that when the mortgage comes up for renewal, they do not have payment shock. “We educate people about what is available,” Nowik said. “We get them into the right product.” Universal Mortgage Architects is at 101 – 5190 Dublin Way in Nanaimo. www.thenowikteam.com

Greg Nowik AMP 2013 National Award WinnerMortgage Broker of the year

Business Professionals Think Outside the Box That’s our Speciality www.thenowikteam.com • C: 604-290-3779 • P: 250-758-5524 Ext. 2 • E: greg@thenowikteam.com

DECEMBER 2014

Island Savings Credit Union becomes part of First West Bigger resources mean bigger opportunities for business

SO YOUR PROSPECT ASKS YOU FOR A PROPOSAL SO SHE CAN GET BUDGET APPROVED … WHAT DO YOU DO? Instead, I would attempt to gently change her

BY GOODY NIOSI

frame of reference so

that she comes to the

n January 1 2015, Island Savings Credit Union will officially become a division of Langley based First West Credit Union – but that doesn’t mean members will notice any changes. “The whole belief behind First West is how do you keep the local brand and the local community credit unions who know their markets and know their members and have local leadership – how to keep that strong and make it stronger while having a bigger balance sheet,” said Launi Skinner, CEO of First West. “How do you keep what is great about the historical perspective and uniqueness of credit unions alive while at the same time knowing it’s getting to be a tougher and tougher business to operate in?” The answer, she said, is not to change anything about local credit unions except to increase the number of products they offer and to increase the amount they can loan to members – in other words, leverage the increased size. She said that in January, Island Savings members will see the same faces at the branch, work with the same accounts and chequebooks and essentially notice nothing different, except for some papers identifying Island Savings as a division of First West. On Nov. 13, members voted overwhelmingly in favour of selling Island Savings’ assets to First West, with almost 80% holding class A and C shares saying yes. First West was created in Jan 2010 when Envision Financial in Langley And Valley First in the Southern Okanagan came together, with a vision of keeping their local names but being able to have a more sustainable future. In 2013 Enderby Financial also joined. Lending caps for Island Savings members will rise from $8 to $15 million with those decisions still made in-branch. With certain approvals, First West can make loans of $35 million because of the bigger balance sheet. “It means we can better grow with those members who are at that level,” Skinner said. “They don’t have to do their banking elsewhere. In 2013 First West launched 22 new products and services And we can offer those products to Island Savings members, It’s efficient for us to have that many more members and for Island Savings, they have an organization that’s helping them create new products and services that maybe they weren’t able to do on their own. It’s a win-win

conclusion that this

SALES

course of action is not in anyone’s best interest.

JOHN GLENNON

O Launi Skinner and Rod Dewar are please about the new partnership between First West and Island Savings

“The whole belief behind First West is how do you keep the local brand and the local community credit unions – how to keep that strong and make it stronger while having a bigger balance sheet.” LAUNI SKINNER CEO, FIRST WEST

that way.” Skinner will remain as chief executive of First West, while current Island Savings chief operating officer Randy Bertsch will become president of Island Savings, a division of First West Credit Union. Rod Dewar, the current president and CEO of Island Savings said he is sorry to leave the team he has been working with but is delighted with the new opportunities for Island Savings to grow and prosper. “Members won’t see much difference in their day-to-day interactions with the organization,” he said. “But where there will be change over time is in access to new products and services and Island savings ability to invest in technology will be enhanced.” He added that the biggest difference will be for business accounts. He noted that some businesses that joined Island Savings years ago, have outgrown the credit union’s ability to offer them the financial options they need. Now that will no longer be necessary. The new higher lending caps also afford an opportunity for new business. “We haven’t been able to secure

municipality business – and you would think that would be a natural thing if, for example, you have a head office in Duncan of over 150 people, that would be able to do the banking for Duncan. But because of our size and some of the restrictions municipalities have on their banking needs, we haven’t been able to participate in that opportunity. We will now be able to do that – to pitch our products and opportunities to the communities we serve.” As for answering the fears some members had about mergers meaning job layoffs, none of those will be realized, Dewar said. “Past mergers in the financial services sector have typically meant lost jobs, lost brands, decision making that moves away,” he said. “In fact, the First West model is the opposite of that. It’s all about protecting the jobs that are here and utilizing the technology to continue the business without moving people. And the decision making continues to be here on the island.” If anything, he said, this partnership will see job growth and possibly even more Island Savings branches in the future. The approval of the merger automatically activates a $2-million Island Savings Community Endowment that was announced in October. Housed at the First West Foundation, funds granted from this endowment will benefit local charities and initiatives in the communities that Island Savings serves. Island Savings has 49,000 members and manages a portfolio of $2.8 billion. First West is B.C.’s third largest credit union with 177,000 members at 38 branches and $7.7 billion under administration.

n one h a nd it sou nd s re a l ly p o s it ive. Yo u r prospect wa nts to get budget approval. On the other hand it’s going to require a lot of your time to prepare a proposal. She may not get budget approval. Maybe she’s not being totally straight with you and she just wants your proposal to beat a competitor up on price? So what do you do?...... If you say “no” to the prospects request you risk putting her nose out of joint. You can “ch a l lenge” her, but you’re likely to sound like a pernicious pain in the ass. Instead, I would attempt to gently change her frame of reference so that she comes to the conclusion that this course of action is not in anyone’s best interest. The best way to do this in my experience is to tell a story…… For example….. Prospect: “I’l l need to get budget approval first. Can you send me a proposal that I can share with my manager to get this signed off?” You: “That sounds like a good idea. [Hesitantly] ….. do you mind if share a concern though? .......... A few years ago my wife and I were looking for a house. We looked at severa l really nice places before finally settling on one that was perfect for both of us. The asking price was high, but we felt it was worth it, so I went to my bank manager to get funding approved but unfortunately he didn’t share my enthusiasm. He wasn’t willing to give me the amount I was looking for. The upshot was that everyone was mad at me. The real estate agent, the vendor, my wife. They all felt that I had wasted their time. It was a big lesson for me. And they were right; I should have secured the funding before putting in all that effort” “So, Mr. Prospect, can we do this instead …..?” “If, I give you a ballpark range, can you check if that kind of money, for the right solution, i s goi n g to b e ok w it h you r

colleagues and manager? If we get a red light, we don’t need to pursue this any further and nobody has wasted any time. If we get a green light, then we can roll up our sleeves and get a detailed proposal on the table: ……….”Does that sound fair?” Any story where you wasted time because you didn’t deal with the money issues first will work. If you have a personal story, use that. If not, make one up….. I just did! That’s because stories are not about what’s true (i.e. the facts) but about a ‘truth’. The truth here that if you don’t deal with money up front, you risk wasting time and upsetting people in the process. Cop y r i g ht 201 4 Sa nd ler T ra i n i n g a nd I n si g ht Sa le s Consu lti ng I nc. A l l rights reserved. John Glennon is the owner of Insight Sales Consulting Inc, the authorized Sandler Training Licensee for the Interior of British Columbia. He can be reached at jglennon@sandler. com, toll free at 1-866-645-2047 or visit www.glennon.sandler. com

If you are a business owner looking to purchase, manage or grow a business, or you are looking to start your own business, letâ&#x20AC;&#x2122;s talk. We offer a full range of banking, borrowing, investing and insurance products and services. Our experts will work closeley with you to find the best solution for your business. Visit us at any location, online at cccu.ca or call 1-888-741-1010 to learn more.

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DECEMBER 2014

INSURANCE INSURANCE ESSENTIAL FOR EVERYONE Different needs need different policies BY GOODY NIOSI

eople need insurance, said financial planner Frank Allen of the Frank Allen Financial Group, especially business people. What kind of insurance do they need? The short answer is that every situation is different, with one common denominator. “Debts should last no longer than the person who created them,” Allen said. “Business owners typically have a lot of debt – that’s not uncommon, whether the business has the debt or the business owner has the debt, so the first thing we look at is coverage for a case where, if somebody died today, we want to make sure that debt is paid off.” That is not only important for a business owner, Allen said, but also for an individual. However, that is not the primary use of life insurance. The more common scenario is disability. Statistically, 20% of people buying insurance at age 30 will become disabled for at least a few months before the age of 65. “It doesn’t matter who we are, we all rely on our incomes,” Allen said. “If a business owner is disabled for five or six months, the company can keep paying the salary but after a while, you say, ‘Hey, we’ve got to replace me; we’ve got to have someone come in and do the work that I was doing’ and disability insurance is logical, either through an employee’s disability plan or individually.” Insurance also plays a role in estate planning. A business owner may have more than one child, but only one or two are involved in the business. In that case, it makes sense for the business to go to the child or children in the business. Life insurance can then be used to equal out the division of the estate. Insurance is also useful for succession planning. When a company passes to a child, a new corporation is formed where the common shares are owned by the child or successor and the preferred shares are held by the founder. “Often life insurance is required to say that there will be a large tax bill at the death of the elder and we want to make sure it’s paid,” Allen said. The business can then continue to function successfully without having massive amounts of capital withdrawn. He added

Serge Corbeil says a big part of his job with the Insurance Bureau of Canada is education

“Put it all on the table and really work with that broker to look at the different options that exist that would best suit the needs of that business SERGE CORBEIL GOVERNMENT RELATIONS MANAGER WESTERN AND PACIFIC, INSURANCE BUREAU OF CANADA

one last important item: when a life insurance policy has a named beneficiary that money is protected from creditors – and that can be crucial for business owners as well as for individuals and their families. Serge Corbeil, government relations manager Western and Pacific for the Insurance Bureau of Canada agreed that the short answer to “Who needs insurance?” is, “Everyone.” Automobile insurance is mandatory – the only insurance that is. Mortgage insurance is requested by the mortgage provider and can almost be considered mandatory. And most people understand the importance of insuring their assets. “Everyone needs insurance that has assets that they believe

Financial Planner Frank Allen says business owners need life insurance

would cause them great financial distress if anything happened to those assets,” Corbeil said. “So you want to protect your home and your goods. Insurance is there to replace the goods due to loss or damage.” He added that another aspect of insurance that is not as widely known is liability coverage. “Typically a homeowner’s insurance policy or a renter’s policy would come with that liability protection,” he said, adding that this kind of insurance is particularly important for businesses. A business would have a property policy as well as a commercial general liability policy. A retail shop or professional firm that sees the public coming to the premises would want insurance against accidents such as a slip and fall. “In the commercial environment, it’s more complex and more involved than a homeowner’s policy,” Corbeil said. “Businesses are all different. If you’re a restaurant you have different needs than if you’re a consultant on floral arrangements.” He said that the number one advice he has for business owners or people thinking about starting a business is to talk to a broker and explain, in detail, the nature of the business. “Put it all on the table and really work with that broker to look at the different options that exist that would best suit the needs of that business.” When it comes to liability, even people who

volunteer on boards of directors have to ask about liability insurance. Corbeil said that when he volunteers for a board, his first questions is always, “Do we have directors’ and officers’ liability insurance?” His number two piece of advice for new business owners is to shop around, or have your broker look at different insurance companies – some offer better premiums than others. He also noted that some brokers specialize in commercial insurance, dealing with more complex risks. The third piece of advice, Corbeil gives is to have a risk management plan. “Look around and think of everything that could go wrong. How can you minimize the risk to you and, ultimately, to your customers?” he also advised people who run home-based businesses to talk to their insurance professional. Homeowner’s insurance might not be enough. “It’s essential that you give the most information that is available so they can correctly assess your risk,” he said. “People don’t really think a lot about insurance but it plays an essential role.” He said that a one-time pillar of the insurance industry once said, “Without insurance no plane would fly, no building would be constructed and no business would operate.” Insurance companies take on the risk that allow commerce and progress in today’s world.

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DECEMBER 2014

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Construction sector strengthens in third quarter

teady gains in building permits and construction sector employment boosted Vancouver Island’s economy in the third quarter. Total building permits issued across Vancouver Island, a key sign of future construction activity, rose 16.7 per cent in the third quarter from the second quarter. The total value topped $385.5 million, led by a 21.9 per cent increase in residential permits. The Vancouver Island Construction Association (VICA) reports that Strathcona Regional District posted the largest increase for the quarter, at 50.8 per cent. Comox Valley building permits increased 38.1 per cent, while the Capital Regional District saw building permit values rise 21.6 per cent. “Residential activity continues to lead activity in the construction sector,” said Greg Baynton, CEO of VICA. “Canadian retirements and low interest rates

combined with Vancouver Island’s quality of life is driving the activity.” Construction sector employment increased 20.7 per cent in the third quarter of 2014 versus the second quarter. Job growth was centred outside Victoria, where employment rose 25.8 per cent. However, employment in the sector remained below 2013 levels, thanks to a drop in non-residential construction activity. Total non-residential construction building permit values dropped 13.4 per cent in the quarter. However the year-todate total value of permits issued was 18.1 per cent higher than in the first three quarters of 2013. Seasonal factors will temper growth in the fourth quarter. “Steady residential growth and new non-residential projects will drive future construction gains,” Baynton said. “Coupled with lower non-residential construction costs, a solid foundation exists for the industry to build on in 2015.”

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DECEMBER 2014

IMPERIAL WELDING LTD EXPERIENCING RAPID GROWTH AFTER 22 YEARS IN BUSINESS Chemainus based company is a leader in steel fabrication and erection work on Vancouver Island

HEMAINUS – Imperial Welding has become one of the largest suppliers of structural steel and general purpose metal, and is a key player in the industry on Vancouver Island. Twenty-two years in business

Congratulations to the team at Imperial Welding (250) 748-1532 | Duncan, BC www.cloverdalepaint.com

adapting to varying market conditions laid the groundwork for rapid expansion. President and Founder Doug Hubscher credits the expansion in operating region and service types with the acquisition of a Courtenay location. The right decisions combine well with the efforts and ambition of the people contributing to the success of the company. “Over the 22 years we have been in business, we have had the opportunity to witness change and cycles in the construction industry,” says Hubscher. “It’s great to be back on a roll again. We can attribute part of that to a slight pickup in the economy but a large part of that achievement comes from within, including yourself, your management and your staff. You go through ebbs and flows, and that is natural. We are extremely proud to have made it and be experiencing growth!” Hubscher was originally offered an apprenticeship in steel fabrication directly out of high school in 1983, which led him to a variety of experiences in the construction and steel industry. At that time there was little work available, and he took welding jobs ranging from rail work to field fabrication. An entrepreneur from an early age, Hubscher made the move to take over RG Welding as a business venture when the opportunity arose.

Congratulations onare 60onyears Imperial Welding, you a roll! and all theon best future Congrats all for yourthe success! Ph: 250-246-1549 • Fax: 250-246-1537

A prominent recent build, the Royal Bay School project brought a 3.5 million dollar contract for the company “RG Welding was shutting down, so it was a matter of lose your job or make your job. When I found out that the company was in trouble, I talked another RG employee, Tim Middleton into jumping on board. He did, and I am thankful that we made the right choice and founded Imperial,” says Hubscher. “With that history, in a way I got where I am today by chance and it has been a satisfying journey. The vision I have for the company now did not even exist at the early stages. Where we are today with our strong place in the market feels to us like the fulfilment of many years of hard work that I knew would bring results.” With the strategic development of a Comox location, Imperial now serves customers across the entire island and provides an increased range of services. “What has us excited at the moment is the expansion of our work into the Comox Valley and north island where we have found strong new markets. With the purchase of Comox-based Greyrock Welding 2 years back we’ve expanded our operations to include repair facilities and retail steel sales on

The new BC Hydro Horsey Substation is a source of pride for Hubscher and the team at Imperial Welding the north island while covering the entire island more efficiently for customers,” says Hubscher. “80% of ou r busi ness serves the constr uction i ndustry with steel fabrication and erection work, while the other 20% of our customer base is in the service industry where we do retail sales and repairs,” he explains.

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“We also have portable rigs that go out and do repairs for everything from large construction equipment, metal restaurant equipment, machines and renovations and so on.” When approaching a new project, Imperial takes the architectural and structural drawings of a new building and overlaps them into a 3D model. Once challenges are

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DECEMBER 2014

Imperial Welding is an expanding industry leader on Vancouver Island with expert staff and a strong vision for growth

“What has us excited at the moment is the expansion of our work into the Comox valley and north island where we have found strong new markets. With the acquisition of Greyrock Welding 2 years back we’ve expanded our operations to include repair facilities and retail steel sales on the north island while covering the entire island more efficiently for customers.” DOUG HUBSCHER PRESIDENT & FOUNDER, IMPERIAL WELDING LTD.

worked out, a set of shop drawings are made from which the steel fabricators can build. “Once the material arrives on site it’s like a big mechano set you played with as a kid. The process of installing the steelwork is especially

President and Founder of Imperial Welding Doug Hubscher sees the addition of a Courtenay location as strategic for diversification satisfying as we see the completion of a job, from drawing board to worksite,” says Hubscher. “The utmost in safety, quality and seeing a job well done is absolutely central to our approach. The technical side of the welding part is based on standards provided by the Canadian Welding Bureau and all our welders are certified to meet these standards.” Development and growth has been assisted by the company’s continued investment in only the best of technology. “Last year we purchased a large new high-def Computerized Numerical Control (CNC) plasma table and a new CNC beam drill-line. Our drafting department also added

two new 3D modelling software suites that detail structural steel and talk to the machines directly,” says Hubscher. “With the addition of new machinery in Courtenay, Imperial now has the most CNC equipment for Steel fabrication on Vancouver Island. Re-investing into the business seems to just naturally bring progress and change. It keeps us competitive in our industry and opens new doors in the market.” Imperial Welding is popular among private sector clients and a trusted name in public sector projects, with a historic and ongoing work portfolio that ranges from department stores to schools. “In January we will have field crews building schools in both Port Hardy and Victoria,” says Hubscher. “The Port Hardy project is the Wagalus Educational Services, Elementary and Secondary School for First Nations. We are doing the steelwork required for the gymnasium and other important elements of the school structure.” At the south end of the island, Imperial recently completed the steelwork for the Royal Bay high school in Colwood. “We are proud to have just built the new Royal Bay high school in the city of Colwood,” says Hubscher. The school will open in September

2015 and for us to have been a key player in the construction of this school is a major achievement for all of us.” “The steel contract alone was 3.5 million for Imperial Welding and we had not seen a project that size since 2008. The number of new construction projects on the island presents as an encouraging sign. So we’re feeling very positive about the future.” Other prominent south Island projects include ongoing work on the Eagle Creek development and recently completed work on the Horsey substation for BC Hydro, which will increase the hydro

Congratulations to the team at Imperial Welding. We are proud to be a partner in your success! Monk Office 1-800-735-3433 www.monk.ca service@monk.ca

capacity for the city of Victoria. “The hydro substation is one of our most significant recent success stories,” says Hubscher. “The steelwork features 4,000 bolts and 90 tons of steel in a building with a footprint not much larger than a house. The build went flawlessly and since the fabrication for this project is especially extensive and precise we are proud to have this in our portfolio.” Understanding the complexities of the construction industry and having staff that are very talented at trouble shooting problems in a fast and economic way is a core strength at Imperial. “Our staff work as a team with us, which allows all parties to benefit. Our staff are able to build skills through the company and become personally invested in its success. Many of our staff have been here for 10 years and longer,” says Hubscher. “Our workplace is a good environment for skill development and one that offers opportunities and rewards. With that in mind, a key contributor to success that sets us apart is our motivated and forward thinking staff. In our industry a lot has to do with price but you don’t survive without staff going the extra mile to service the customer. Our managers, project managers, fabricators and field crews go the extra mile which keeps our phones ringing.” Imperial Welding Ltd. is at 9380 Smiley Road in Chemainus, with a second location at 2428 Cousins Avenue in Courtenay Visit www.imperialwelding.com

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2014 TORCH AWARDS... and the winners are? On November 7, 2014 BBB serving Vancouver Island hosted the 2014 Torch Awards at the Union Club of B.C. This yearâ&#x20AC;&#x2122;s Mardi Gras themed event celebrated the ethical achievements and accomplishments of our Accredited Businesses, all of whom were nominated by their customers for their outstanding committment to building a trustworthy marketplace.

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DECEMBER 2014

LOCAL FIRM MAKES SURE WATER IS SAFE SPOTLIGHT

BC Aquifer offers system installations and water treatment solutions

UNCAN - Since 1974, BC Aquifer Services Ltd. has provided quality water system installations and water treatment solutions throughout Duncan, Victoria, Vancouver Island and the surrounding areas. The business was founded by Jay and Dan Jaundrew and company manager Hank Pakos as a water well testing company. Prior to their new venture Jay Jaundrew travelled around the province for the provincial government monitoring well testing projects. “There was only one company in the province that was actually testing wells,” Pakos said. “And a lot of the drillers weren’t pleased with them, so Jay saw an opportunity to go into competition with them.” The new company fared very well. BC Aquifer started testing industrial wells all over the Southern Interior, the Queen Charlotte Islands and on Vancouver Island. A couple of years later, the partners decided to diversify into submersible pump installations and water treatment services. In addition to servicing large wells for clients like mining operations, BC Aquifer also looked after the growing rural population on the

“We have a good reputation for quality service and knowing the product.” HANK PAKOS MANAGER, BC AQUIFER SERVICES LTD.

island that depends on drilled wells for its water. Pakos noted that in the late 1970s people were getting more concerned with the quality of their water. BC Aquifer subcontracts its water testing using certified labs such as MB Labs in Sidney to ensure accurate test results. “We stay at arms-length from the testing,” Pakos said. “We provide the bottles and a courier service. We get the results emailed to us and we pass them on to the customer. If they require some sort of treatment, we come on-site and look to see where it’s going to be installed and then provide a quote for them.” BC Aquifer offers a large variety of treatment options. While people living in cities and towns on Vancouver Island may want to install a carbon filter to eliminate chlorine, BC Aquifer goes much farther. In fact, Pakos said that he tells people living in Duncan, Victoria or Nanaimo that they have no need for his company’s services. But people with well water may need to remove iron, sulphur and

BC Aquifer provides water treatment systems on Vancouver Island

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water hardness. There’s also the issue of potability. “There are quite a few customers that require ultraviolet sterilization,” Pakos said. “They may be getting water from a dug well or from Shawnigan Lake or Cowichan Lake where bacteria is a factor and they put in ultraviolet to deal with the potential bacteria.” Other customers need reverse osmosis filtration under the sink to strip the sodium out of the water. Pakos said that the company can treat almost any water situation. An exception might be where the water is so bad that the expense just isn’t worth it. He cited an example where one homeowner had BC Aquifer install a 2,300 gallon storage tank to bring in water from the outside because his well produced such poor quality water. B C A q u i fe r i n s t a l l s s to rage tanks throughout the island where wells don’t produce enough water or the quality is exceptionally poor. The company also makes sure that pumps are the right size for the well. To d a y t h e re a re f a r m o re

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Javad Yavari, BC Aquifer owner with manager Hank Pakos

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competitors in the water testing industry that there were 40 years ago, but BC Aquifer still boasts a significant advantage, not least of which is its longevity and the expertise of its technicians. Pakos also noted that BC Aquifer has a storefront that people can walk

into and people in the office to talk to. Some other companies may not be as easy to contact. BC Aquifer also has an extensive database of 7,000 plus wells and a history of each one. Pakos compared his office to a doctor’s office: he knows when systems need check-ups and when to notify customers. The company also offers service seven days a week if necessary and it carries a large stock of parts when problems arise. Today the majority of the company’s work is with homeowners on Southern Vancouver Island. BC Aquifer performs regular service work as well as servicing new wells as they are drilled. This past summer the company was sold to Javad Yavari who has a hydrogeology background. The new owner intends to run the company with the same policies and commitments that have kept BC Aquifer in the forefront of the water services sector. The employees have stayed on and it’s business as usual. “We have a good reputation for quality service and knowing the product,” Pakos said. “We answer the phones seven days a week. The expertise is there. Most of our technicians have been with us for 10 years or more and they know their work.” BC Aquifer Service Ltd. is at 5295 Trans Canada Highway in Duncan. www.bcaquifer.ca

BC Aquifer provides expert advice when it comes to treatment systems and storage options

DECEMBER 2014

COUNTRYSIDE RV SALES A THRIVING LOCAL BUSINESS AFTER 15 YEARS “Not everybody has a Leading dealer achieved success through superior product and customer service

truck, and there are lots of people with lightweight vehicles wanting to tow a trailer. Our products,

UNCAN – CountrySide RV Sales Ltd. is celebrating 15 years of hard work and success that has made them stand out as a leader in the business on Vancouver Island. Owners Doug and Darlene Allan started CountrySide in 1999 and proceeded to develop a growing client base through repeat business and word of mouth. As a leading Vancouver Island trailer retailer, the company has focused on retaining a small business approach while developing a thriving sales and service operation. The Allans find immense satisfaction finding the right trailer for customers and making their lifestyle goals work out. “Reaching 15 years speaks to how we do business,” says Doug Allan. “We have sold over 3,000 RVS to various people over the past years. They wouldn’t be coming back if they weren’t happy.” “The number of customers we have shows we have been doing something right and we will continue on that path. Being in the business continues to be very rewarding,” he explains. Selling a wide range of trailers by Creekside, Timber Ridge, Wind River, westcoast models built by Outdoors RV in Oregon, CountrySide RV offers a full range of products and services. Trailers are responsible for 80 percent of sales, with 20 percent from fifth wheels. An RV service and repair center and full financing options form core aspects of the business. With the motto “Little Dealer, Little Prices” and “Wish, Hope, Dream” as their mission statement, the Allans are establishing a strong and rapidly growing niche as pioneers in the lightweight trailer market, which

especially Little Guy Worldwide provide that solution. “Reaching 15 years speaks to how we do business,” DOUG ALLAN OWNER, COUNTRYSIDE RV SALES LTD.

CountrySide RV is carving out a thriving niche in the light trailer market, creating opportunities for people with smaller tow vehicles

forms 25 percent of their trailer sales. “Not everybody has a truck, and there are lots of people with lightweight vehicles wanting to tow a trailer,” he explains. “Our products, especially Little Guy Worldwide provide solutions. If people are not exposed to something that they can legally tow then they may give up. The lightweight tow market has been a huge boost in our business.” With business continuing to grow, the Allans are in the process of expanding and upgrading, with a larger paved parking lot

and more service bays among the additions. “Right now, our biggest challenge is a shortage of new micro trailers,” explains Allan. “We a re conti nu i ng to develop our inventory, assisted by our dedicated staff who have a strong track record of personal investment in the success of CountrySide. We are now Canada’s largest dealer for the compact T@B, my Pod and Little Guy trailers. The Allan’s low pressure approach to sales further cements their place in the market. “Our showroom provides a quiet, calm environment and we offer a friendly, no pressure atmosphere,” explains Doug Allan. “If we can show people why we offer a superior product hopefully we will earn their business,” says Darlene Allan. CountrySide RV Sales Ltd.is located at 4831 Trans-Canada Highway in Duncan Visit www.CountrySidervs.com

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PARKSVILLE

DECEMBER 2014

NEW COMMERCIAL BUILDINGS AND VENTURES ENHANCE PARKSVILLE IN 2014

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KIM BURDEN

and contributes to the building

ver the past year there have been several upgrades in and around Parksville that have contributed to an improvement in the overall look of the city. In addition to the new Co-op Gas Bar at the corner of Corfield and the Island Highway and the soon to be completed Save-On Foods building at Wembley Mall, there is a fabulous façade and lit signage upgrade happening in the Parksville Industrial Park. The improvements are to the Arbutus Industrial Park buildings, purchased in early 2013 by Vancouver Island based Columbia Energy Inc., with a plan to upgrade the existing structures for a more welcoming and modern look. Renovations began last spring and are expected to be complete in early 2015. The new façade, lighting and signage are coming together nicely and we are pleased with the result of the design efforts of Chanone Smith with Columbia Energy Inc. and Jim Matthew with Jim Matthew Design. We are all looking forward to completing the project, which enhances the area and raises the bar of building standards for future projects in the neighbourhood while allowing each business to have a distinct

identity within the complex. On a political note, the new city council was sworn in December 1. The group consists of three brand new councilors: Kirk Oates, Mary Biel and Leanne Salter. Teresa Patterson rejoins council after being away for a term, and Sue Powell and Al Grier provide experience as incumbents. Newly elected Mayor and former councilor Marc Lefebvre will provide overall leadership. Finally I would be remiss without a reminder to all to remember your local business partners when heading into the seasonal retail fray. Local business contributes more to the economy directly, provides good employment, and contributes to the building of their communities through donations and support of local events and services. As we enter this holiday season, the Parksville & District Chamber of Commerce wishes you all a very Merry Christmas and a prosperous New Year. Kim Burden is Executive Director of the Parksville & District Chamber of Commerce. He can be reached at 250.248.3613

BC university degree a good investment according to Class of 2008 graduate survey

BC university degree is a proven path to employment and a good investment in the future says a new report released today by BC’s six research universities, which tracks the outcomes of the graduating class of 2008. Called Putting Degrees to Work, the report uses student survey data collected by BC Stats showing that five years after graduating, the Class of 2008 has lower unemployment rates and higher salaries than those who did not complete an undergraduate degree. Contrary to the view that university degrees aren’t releva nt to today’s job market, the report shows that the vast majority of university graduates are working in fields related to their education. “T he Class of 2008 graduated on the cusp of the worst global economic downturn since the Great

Depression,” said Andrew Petter, Chair of the Research Universities’ Council of British Columbia. “Today’s survey shows that the skills and knowledge these students acquired at a BC university prepared them to take advantage of the economic recovery.” According to the report’s findings, the graduating class of 2008 had an unemployment rate of 4.7 per cent five years after collecting their degrees. This number was well below the overall provincial unemployment rate of 6.6 per cent and the provincial youth unemployment rate of 12.9 per cent. At the same time, those graduates were earning a yearly average of $60,000. In addition to tracking the Class of 2008, Putting Degrees to Work also shows how universities are responding to changing student demand. Degrees in engineering, applied

sciences and business have increased by 34 per cent since 2006. University of Victoria President Jamie Cassels said that the survey ref lects wh at employers around the province are tel l i ng h i m. “M a ny of British Columbia’s leading job creators are looking for people with the kinds of skills that university te a che s, f rom cr it ic a l thinking to clear communication. That is one reason why we are seeing graduates in every program succeed in the job market.” Royal Roads University President Allan Cahoon added that “continuous learning opportunities provided by universities like Royal Roads are extremely valuable to employers who are looking for g radu ates who ca n adapt and respond to fastchanging labour market demands.”

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DECEMBER 2014

PHEASANT HILL HOMES IS A LOCAL SUCCESS STORY “The best houses are Company motto is: Build Better Homes

built when there is a team approach to the design and the building. We also

NA NA I MO - Si mply p ut, Pheasant Hill Homes Ltd. builds better homes. T he Nanaimo based custom home builder is dedicated to encompassing at least four principles in home bu i ld i ng: qu a l ity, com for t, beauty and sustainability. General manager and partner Ken Connolly founded the company in 1999 because he was determined to embody his passion for functionality wedded to aesthetics. “My whole life I’ve loved building things,” Connolly said. “My detailed side likes to do things really well.” Pheasant Hill Homes has recently come through what has been a difficult time for almost every builder on Vancouver Island. When the economic downturn hit in 2009, some people in the building business left and others retired. “Our decision was to tough it out,” Connolly said. “We said, let’s treat every client as well as we possibly can so that they’ll want us back the next time they need work done. Sure enough, it was repeat business that made the difference for us over the last five years.” During those years, Pheasant Hill Homes has completed numerous projects for families who had hired the company once and had been exceptionally pleased with the outcome. “Their appreciation for how we do things helped us survive and to be where we are today,” Connolly said. “We could leave town today and make a lot more money but my partner, Jason Schmidt, and I both love the community and we volunteer in the community and we’re grateful to be near our families and friends.” He noted that the company’s decision to stay and do its utmost to produce the highest quality work has led to considerable growth in the last two years. In order to meet the

build more comfortable homes and homes that are less costly to live in KEN CONNOLLY GENERAL MANAGER AND PARTNER

Jason Schmidt and Ken Connolly are partners in Pheasant Hill Homes needs of its clients, the company has hired an interior designer and a full time estimator. It has 12 carpenters on staff as well as a full time project administrator. As growth continues, Pheasant Hill Homes is currently looking to hire another project manager and a site manager. At any one time, Pheasant Hill Homes might have a total of 15 projects under way from blueprint stage to the completion stages of construction. Pheasant Hill homes specializes in custom homes and renovations. “We offer a quality of service that people really appreciate,” Connolly said. “We have a broad enough skill set and an amazing team of people to be able to deliver that.” He added that Pheasant Hill Homes has established a reputation for excellence in the community. The company is also known for its honesty. “I think our future is very positive,” Connolly said. In the last few years, the company has completed some high profile projects. In the 2012 winter edition of Homes & Living magazine, Pheasant Hill’s Mermaid Manor on Protection Island was featured as the cover home. Given the caliber of homes the magazine features, it was quite an honour, Connolly said. Mermaid Manor was one of those unusual and delightful collaborations between homeowner

Mermaid Manor was featured in a prestigious home design magazine and builder that made the entire project fun and beyond interesting to work on. Connolly noted that the homeowner was artistically inclined and while he contributed some of the “art” details, Pheasant Hill Homes executed other inspired ideas. One such idea came out of an old piece of sheet metal the owner found on the beach. When he asked his neighbour, he discovered that the metal had been used as a ramp to access a dock offshore. When he got permission to use it, he had Pheasant Hill Homes haul it up off the beach, size it and sandblast the rust off it. “Then we applied finishes on it to use it as the backsplash for

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the stove top,” Connolly said. “Rather than having tile, we have a 40-year-old piece of steel with a really interesting patina to it that created a unique and special finish to that part of the kitchen. We love that kind of stuff.” Pheasant Hill Homes also took home a Canadian Home Builders Association silver CARE award a couple of years ago for best new home under 2,500 sq. ft. The home was Connolly’s own design of a modern house incorporating genuine craftsman detailing. Connolly noted that while Pheasant Hill Homes is known for exquisite detailing and woodwork, it builds all styles of homes, incorporating the wishes of its

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clients. It has built superb modern homes with steel siding and polished concrete floors. Pheasant Hill Homes cannot be pegged down to one particular genre. “The best houses are built when there is a team approach to the design and the building,” Connolly said. “We also build more comfortable homes and homes that are less costly to live in.” Pheasant Hill Homes is a registered Built Green builder, encompassing a standard of sustainable building practices promoted by the Canadian Home Builders Association. Connolly said that he has many reasons for adopting sustainable building practices. He said that sustainable homes cost far less to operate. They also preserve the world’s dwindling resources and they demonstrate responsibility to future generations. “I’m a believer in intelligent design,” he says. “I want to be accountable for what I’ve been given and I want to use it well.” He described a seminal moment when he and Schmidt toured a house in Victoria that was built in 1983. At 3,300 square feet it had no furnace and no electric heat, relying for its warmth on passive solar heating, R2000 insulation and the heat given off by bodies, light bulbs and appliances. Connolly said, “I looked at this house and looked at the way it was constructed and I thought to myself, ‘We can build much better homes than we do and I want to do that.’” Connolly is not a builder who pays lip service to sustainable building. He spends his spare time reading and studying about the subject and applying the information to the homes he builds. He said that he once came across a 2,500 square foot house with an annual heating bill of $38. “And that house is in a colder climate than Nanaimo,” he said. “There’s so much we can do to make housing have a smaller carbon footprint and cost less to operate.” He added that some people are cautious around the word “green” thinking it just means it will cost more to build

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DECEMBER 2014

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Pheasant Hill Homes builds many styles of fine homes including sleek and modern the house. In the long run, it saves money, he said. â&#x20AC;&#x153;More and more people are saying that they just want to be comfortable in their homes and not have to pay high utility bills. We know hydro rates are going to keep going up so itâ&#x20AC;&#x2122;s just plain smart to build your home a bit better now so that you can reap the benefits for years to come. And we have a track record for this.â&#x20AC;? He noted that homeowners he builds for save $1,000 a year or more on their energy costs. In fact one owner recently called to say he heats his home for less than $100 per year. Although Connolly suspects that may be a small exaggeration. â&#x20AC;&#x153;But itâ&#x20AC;&#x2122;s only going to get better. Weâ&#x20AC;&#x2122;re building those kinds of

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homes today at very slight incremental costs over standard building. Our motto is â&#x20AC;&#x153;build better homesâ&#x20AC;? because with a little extra effort and attention to detail, homes can last longer, they can function better, they can be more comfortable, and more beautiful.â&#x20AC;? He also said that the company is seeing more and more interest in passive design and net zero building. Connolly is realizing a dream he had for many years before he even founded the company in 1999. He always wanted to build better homes that function as beautifully as they look. The public was ready to adopt his vision because the company grew steadily and well until 2009. But even though the economy slowed down that year,

Comfort and beauty are both important to Pheasant Hill Homes that was also when Schmidt joined as a carpenter and became a partner within a year. The men had a similar vision and the partnership has worked extremely well. â&#x20AC;&#x153;Itâ&#x20AC;&#x2122;s another example that when we work as a team, weâ&#x20AC;&#x2122;re stronger and we have better results,â&#x20AC;? Connolly said. â&#x20AC;&#x153;I am very grateful for what Jason brings to the business. We have also been so fortunate in the quality people we have had join our team. I work with great people: we get good results and

we enjoy what we do.â&#x20AC;? The goal for the company is to continue to take leadership in sustainable building and renovation practices. Connolly said that Pheasant Hill Homes also believes strongly in investing in its people. The company has a training policy that pays for staff to receive ongoing industry training to stay on the leading edge. â&#x20AC;&#x153;We want to be the best we can be at what we do,â&#x20AC;? he said. â&#x20AC;&#x153;It seems crazy to me that people

Wishing Pheasant Hill Continued Success

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250.951.0509

would tolerate living in houses where mould grows and the building envelope leaks and they feel drafts in the evening â&#x20AC;&#x201C; yet, those houses were built to code standards. Through our training we have learned why those failures happened and what we can do differently. We really do try to build a better home.â&#x20AC;? Pheasant Hill Homes Ltd. is at9 - 2480 Kenworth Road in Nanaimo www.buildbetterhomes.ca

t Shower Doors t Mirrors t Railings t Sunroom Specialists

p. 250-758-3374 www.budgetglass.com

DECEMBER 2014

LOCAL COMPANY CREATES EXCEPTIONAL LANDSCAPES Fuller Landscapes is full service with an emphasis on “service”

anaimo - Tony Fuller has been practicing his craft for 30 years, 25 of them under his own banner, Fuller Landscapes. This year, he was a finalist for a Better Business Bureau Torch award, acknowledging the exceptional work and service he has provided all these years. The company has been an accredited member of the BBB since 1994 with an A+ rating. Fuller also became a judge for the Torch awards in 2012 – 2013 in the category of consumer service and ethical practices. Fuller explained that his company rarely does the easy jobs. It has garnered a reputation for taking on projects that others turn away – and then producing outstanding results. “A lot of our jobs are old landscapes that need to be renovated,” he said. “These are people who move to the island, buy a house, renovate the interior, and then call us because they’re ready to do the landscape. And these jobs are not for the faint of heart – they take a lot of planning and logistics.” In fact, he pointed out that of all his current projects, only one involves a brand new house on a vacant lot with easy access. It’s not unusual for Fuller Landscapes to have to contact one or more neighbours for access to his client’s property. Recently he had to obtain access from four neighbours. His work on challenging renovations began to come in about a dozen years ago; as his reputation grew, more and more people contacted him to handle their landscaping issues. “Generally what we hear back from almost every customer is that we exceeded their expectations,” Fuller said. “And a lot

Tony Fuller helps clients realize their visions of this doesn’t involve working off landscaping plans; it’s something I come up with along with the customer and a lot of the plan is in my mind – I create from there.” Fuller sees each new job as a chance to create something unique and special. No two projects are ever the same, he said. Normally, a homeowner has an idea of what he wants his front and back yards to look like and how he wants them to function. Fuller listens carefully, walks through the property, and takes note of the homeowner’s needs. The he adds his own vision. “They put a lot of trust in me,” he said. “And they tell me that they get a good feeling – that they feel safe with that trust.” W hen Fu l ler decided to go into landscaping, he also chose to study hard and learn everything there was to know. He had been working as an apprentice carpenter when he switched to practical horticulture. He did his apprenticeship with the Municipality of Parkville before starting his own company in 1990. His first job was the contract for landscape maintenance of a large apartment building. At the same time, he did independent studies through Guelph University in every field that would serve him. He has a Diploma in Horticulture from Guelph University, an ODH Turftech from Guelph University, a Diploma in Horticulture from

BCIT, a Provincial Certification Human Resource Management from Malaspina College (now Vancouver Island University) and is IABC Certified as well as past ISA Certified Consulting Arborist. “I thought it was very important,” he said. “I thought I really needed to know my stuff.” When he completed his thesis with Guelph University, he revved up to high speed and immediately obtained the contract to landscape and maintain Craig Bay Estates in Parksville, a job others had turned down. The project consisted of 150 acres and 500 homes. As the project was built out, the company expanded to about 25 employees. At the same time, Fuller Landscapes had other jobs on the go, mainly apartments and condominiums. Craig Bay was about 90% complete, when Fuller decided to move on to more creative work. “I decided to drop the maintenance,” he said. “From that point, I just carried on with residential and I really like the residential over the commercial because I get to deal with the customers and it’s always a pleasure. I meet a lot of people and creatively it’s where I have to be.” Today the company is down to about six talented employees – and at a stage where Fuller can realize his creative vision and be hands-on every day. Fuller Landscapes works form South Nanaimo To Qualicum. It does complete landscaping, subcontracting work like electrical and gas fitting to well established trades. “My name stands behind all the work,” Fuller said. “T he only time I say no to a client is if I don’t think it will improve on their place. When I look at a yard, I want it to look as though it was designed for the house – so it doesn’t look like an add-on. I know what it takes to get curb appeal.” Fuller Landscapes is in Nanaimo. www.fullerlandscapes.ca

Congratulations

FULLER LANDSCAPE on your 25 years!

– BC’S PREFERRED EQUIPMENT DEALER–

To find out how we can work together to do great things, visit us at any location, online at cccu.ca or call 1-888-741-1010.

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REGISTERED DISABILITY SAVINGS PLAN

Joyce Smith, President and CEO of JA Smith and Associates

ne of the attractive things about living in Canada is the numerous programs that support persons with a disability. The Registered Disability Savings Plan, or RDSP, is one of these programs. An RDSP is a savings plan that is intended to help parents, friends, and relatives save for the long term financial security of a person with disability. Contributions to an RDSP are not tax deductible, but the benefit of securing a loved one’s future can far outweigh its non-tax deductibility. In addition to securing a loved one’s future, another benefit of setting up an RDSP is that the beneficiary does not need to pay tax for the earnings of the fund until it is withdrawn. This gives the plan additional earnings potential each year. The primary benefit is the a n nua l g ra nts given by the federal government. There are two grants available: the Canada Disability Savings grant (CDSG) and the Canada Disability Savings Bond (CDSB). The CDSG matches up to $3 for every $1 dollar contributed to the plan (for families with income below $87,907) with an annual limit of $3,500 and up to $70,000 over the beneficiary’s lifetime. T h e C DS B i nve s t s $1,000 each year for 20 years or a limit of $20,000 in a lifetime for people living in a low income (less than $25,584). People living on an income between $25,584 and $43,953 can still receive a partial bond. The age limit for these governments grant is up to 49 years old so it is important to set up the fund as early as possible. To desig nate someone as a b enef ici a r y, t he i nd iv idu a l should be eligible for the disability tax credit (DTC), have a valid social insurance number, be a resident of Canada when

In addition to securing a loved one’s future, another benefit of setting up an RDSP is that the beneficiary does not need to pay tax for the earnings of the fund until it is withdrawn the plan is entered into, and be under the age of 60. The DTC is a non-refundable tax credit used to reduce the income tax payable on the personal income tax and benefit return. A person with severe or prolonged impairment in physical or mental functions may claim the disability amount once the Canada Revenue Agency confirms he or she is eligible. To be eligible for the DTC, complete CRA form T2201, Disability Tax Credit Certificate, and have it certified by a licensed medical doctor. A beneficiary can only have one RDSP at any given time but it can have several plan holders. Regarding taxation, when the beneficiary make a withdrawal from an RDSP, private contributions are not subject to tax, but both federal (CDSB and CDSG) and income growth from the RDSP account will be taxed as income. Professional accountants can help you set up the best Registered Disability Savings Plan for your loved ones; Talk to one today! J.A. Smith & Associates Inc. is a team of dedicated professionals who provide reliable accounting, financial management and tax services to businesses and individual. They can be reached at 1-800-343-6133

PORT ALBERNI

DECEMBER 2014

MINIONS NAMED AS CHAMBER’S REPRESENTATIVE TO THE CITY Their projects include the Port Alberni Transhipment Hub which is receiving substantial interest from around the world as it would create for efficiencies in container

PORT ALBERNI BILL COLLETTE

warm welcome from the Alberni Valley Chamber of Commerce to newly elected officials for the City of Port Alberni, the Alberni Clayoquot Regional District, and School District 70. The area is clearly growing, and with ongoing major projects, our new representatives and returning ones will be called upon to help ensure that we continue on that path. We look forward to working with all of the elected officials from the ACRD and School District, and within the city itself we’re pleased to learn that Sharie Minions is the designate representative of the city for the Chamber.

shipments by reducing shipping times, increasing opportunity for door to door delivery along the Fraser River, reduce the lower mainland truck traffic, and reduce the overall costs of trans-pacific shipping Sharie is a well-educated young working professional and mother who brings a new element of success and passion to the city. She is joined by returnees to council: Jack McLeman and Dan Washington, as well as other newcomers Denis Sauve, Christopher Alemany and Ron Paulson. Leading our local council is new Mayor Mike Ruttan who brings an extensive history of education and school administration to the helm. T he Chamber w ishes to extend its thanks and recognition to those who

we’ve worked closely with over the past three years including outgoing Mayor John Douglas and retiring Councillors Cindy Solda (a lways on ha nd at ou r board Meetings), Rob Cole, Hira Chopra and Wendy Kerr. We trust that those good folks will continue working for the good of the region for many years to come. Bill Collette is executive director of the Alberni Valley Chamber of Commerce. Reach him at 250-724-6535 or bill@ albernichamber.ca

GLOBAL CONNECTIONS l LOCAL EXPERIENCE l TRUSTED RESULTS Coﬀee Shop Busy co ee shop in Departure Bay Ferry Terminal. Nanaimo l $78,000 Under Contract

News Stand Departure Bay Ferry Terminal, steady year round tra c. Nanaimo l $295,000

Under Contract

Flooring Retail/Distributor Popular discount ooring retailer founded in 2003. Nanaimo l $295,000

SOLD

Specialty Meats Shop Reputable premiere meats shop, established in 1976. Nanaimo Greenhouse Opera�on Successful seasonal wholesale opera on, established in 2005. Lantzville l $295,000 Well Established Pub Superb neighbourhood pub opera on in leased premises. Nanaimo l $398,000 Hotel & Pub 7 room hotel and neighbourhood pub. Land, building & business. Port Alberni l $439,000 l L&B

Trucking & Landscaping Business Full service, year round trucking & landscaping, opera ng since 1998. Nanaimo l $1,500,000 l L&B Equipment Sales & Rental Shop Premium performer. Specializing in equipment rental & sales. Port Alberni l $1,965,000 l L&B Moving & Storage 31 unit storage facility and moving company on 1.96 acres. Parksville l $2,550,000 l L&B Pro Mac Manufacturing Well-established, pro table business located on 1.3 acres. Duncan l $4,975,000 l L&B

Gerry Van Vaals | 250 616 2155 | gerry.vanvaals@DTZnanaimo.com Carlee Jahelka | 250 616 1020 | carlee.jahelka@DTZnanaimo.com

DECEMBER 2014

MID ISLAND CO-OP EXPANDS AGAIN Lake Cowichan is the newest location

ANAIMO - Mid Island Co-op, w it h its he ad office in Nanaimo, is a home grown success story. It’s latest acquisition of a gas bar and convenience store in Lake Cowichan brings its total to 14 retail locations. The Lake Cowichan site was upgraded and opened under the Co-op banner November 7. “More upgrades will continue over time,” said petroleum operations manager Blair Gjevre. “We hope to have the upgrades done in the next year and we hope to be adding more services there in the future. We saw something there that fit our business model – something that we are good at at our core, which is the gas bar and convenience store. It also falls within our trading area.” He added that all the Co-ops on Vancouver Island are autonomous, even though they belong to the Cop-operative Retailing System. The opportunity in new locations is to bring new members on board as they fill in gaps in the trading area. In the southern range of Mid Island Co-op’s trading area is a card lock in North Cowichan and a gas bar/convenience store in Chemainus. The Lake Cowichan location made good business sense. Mid Island Co-op also had a new opening in Parksville this past June. In 2011 the Co-op acquired the Save-On gas bar with a couple of businesses attached. Mid Island Co-op operated the convenience store/gas bar for two years until tearing them down and rebuilding a new state-ofthe-art gas bar and convenience store with two residential units above the store. Gjevre pointed out that apartments are not a departure for Mid Island Co-op. As part of its diversified portfolio it owns numerous residential and

The Lake Cowichan gas bar/convenience store is the newest Mid Island Co-op location

“Our membership continues to grow every year and as we add new sites and new opportunities, we continue to get new members coming in. BLAIR GJEVRE PETROLEUM OPERATIONS MANAGER, MID ISLAND CO-OP

SEE MID ISLAND CO-OP | PAGE 28

Wishing Mid Island CO-OP continued success. Facility and Property Management Experts Phone:

Proud to Support Mid Island CO-OP

1-877-907-8060

www.randallnorth.ca

Blair Gjevre says the Mid Island Co-op’s membership continues to grow

ns o i t l Co s u f o from all tc u D d l at O

(800) 336-0844 www.islandice.ca

DECEMBER 2014

MID ISLAND CO-OP CONTINUED FROM PAGE 27

commercial properties that it leases out. The new Parksville location has been doing very well since early summer when it opened. “We wanted to solidify our position in Parksville,” Gjevre said, noting that this one added to existing sites at the Church Road and Whiskey Creek locations. Mid Island Co-op’s third expansion is also about to take place. The organization is awaiting a building permit to construct a cardlock on Boxwood Road in Nanaimo geared to larger vehicles and bulk filling. Gjevre pointed out that normal size vehicles can also access Co-op cardlocks if they wish. However, they are generally frequented by people with RVs, boats and drivers with commercial vehicles. Gjevre said that a convenient Nanaimo cardlock location is a necessity and will be welcomed by commercial traffic. Mid Island Co-op currently operates five cardlocks in the area, three of which are stand-alone and two of which are attached to retail locations. T he orga n ization has been operating on Vancouver Island for 54 years, years that are rich in history and years that have served the membership well. Technically, the Co-op was created in December 1959 but by the time the papers were filed, it didn’t become official until

The Parksville gas bar/convenience store has been completely rebuilt January 1960. The impetus for the creation of the Mid Island Coop came from the Credit Union that was established by a number of Nanaimo citizens a few years previously. Given the success of the Credit Union, people wondered what else they could do as a group and petroleum seemed

It's a pleasure to work with Mid Island Co-op. Acorn Homes Services Ltd Commercial & Strata Maintenance 250-591-7474 www.acornhomeservices.ca

Mid Island Co-op’s Chemainus site is one of 14 retail locations the natural choice. Alberni Co-op already existed and served as an excellent template for the Mid Island Co-op. The first gas station under the Co-op banner opened at Fraser and Wentworth just off the Island Highway in downtown Nanaimo.

PepsiCo Beverages serving Vancouver Island for over 60 years

Mid Island Co-op developed a relationsh ip w ith Federated Co-operatives Ltd. in Saskatoon, a relationship that continues today. In addition to gas, the Co-op also delivered home heating fuel, which it still does today. Previous to the last two gas bars

and convenience store openings, Mid Island Co-op opened its Chemainus location in the fall of 2011 and before that its Salt Spring Island location in 2010. “We believe we’re doing very SEE MID ISLAND CO-OP | PAGE 29

250 818 0381 Entz1dist@shaw.ca

A proud partner of MID ISLAND CO-OP

Congratulations Mid Island CO-OP on your continued Growth Congratulations on a job well done!

DECEMBER 2014

North Cowichan boasts a cardlock location

MID ISLAND CO-OP CONTINUED FROM PAGE 28

well,” Gjevre said. “Our membership continues to grow every year and as we add new sites and new opportunities, we continue to get new members coming in. We have a very good share in all of the markets that we are in at this time. We have a good market share on Salt Spring Island and GAbriola Island. We have a very good presence in Nanaimo, Ladysm ith, Chema i nus a nd Parksville, and now Lake Cowichan, which really encapsulates our whole market area.” He added that every year the Co-op’s sales have grown and that’s not just because of the Co-op’s expansion. Sales in each individual store have also seen an upward trend. “All of the Co-op’s financials are public knowledge,” Gjevre said. “Members can go online and look at the statements. We feel that we’re growing very well and,

of course, we want to continue to grow into the future. We’re always looking to fill in our market territory and make sure that we cover everybody.” He said there are good reasons that membership is growing – membership has benefits. “When you join Mid Island Coop, you not only become a member, but you’re also an owner. We call you a member/owner. The co-operative business model is built on that. The Co-op is owned by the members that it serves.” When a person joins the Co-op, they pay a $10 membership fee, which is immediately returned via a $10 gas coupon. Members also have the pleasure of shopping at extraordinarily clean and well-serviced stores. Mid Island Co-op also offers a loyalty program that is built right into its business model. The Co-op pays patronage to its members. Over the last five years, members have been paid about 4% of their gas and

Proud Supplier to Mid Island CO-OP

1-800-363-7100 www.canwestpropane.com

conven ience store pu rchases in equity and cash back. In 2013, the Co-op’s 51,000 plus members from North Cowichan to Whiskey Creek shared $2.4 m i l l ion i n cash back. Members also receive equity until they hit an equity cap, at which point they get all returns in future years in cash. Members can take their equity out at age 67. Members who leave the trading area can apply for their equity in cash. Members can also pre-buy gasoline and get farther discounts based on how much they pre-buy. Those members get discounts on both ends of the purchase. “We want to continue to grow with our existing sites,” Gjevre said. “And if we see any opportunities in our trading area with gas bars and convenience stores, we want to look at those.” He added that the Co-op also plans to continue to diversify its residential and commercial holdings. Diversification is top of mind in

other areas too. “We’re looking for other business opportunities,” Gjevre said. “What those actual commodities or good and services may be, will depend on what areas or what areas or what opportunities come

Proud to Support Mid Island CO-OP

up. It strengthens our Co-op, and the stronger our Co-op is, the better it is for our member/ owners.” Mid Island Co-op is at 103 – 2517 Bowen Road. www.midisland.coop

FEATURE PROPERTY

Gerry Van Vaals

Units For Sale or For Lease 1825 Bowen Road

Senior Vice President, Sales 250 616 2155 gerry.vanvaals@DTZnanaimo.com

Personal Real Estate Corpora�on

Quality Oﬃce/Retail Building High traﬃc, central loca�on 1,049 sq � to 8,000 sq � Strata

Carlee Jahelka Associate Commercial Realtor 250 616 1020 carlee.jahelka@DTZnanaimo.com

INDUSTRIAL Greenrock Industrial Park

861 Maughan Road, Nanaimo

0.5 Acre Downtown Nanaimo

Units 5, 8, 9 & 10 2525 McCullough Rd

75% SOLD!

Opportunity to posi�on your business in this new industrial development in central Nanaimo. 1 acre lots available. For Sale | Prices Star�ng at $499,000

New Lis�ng 1.24 acres in the Duke Point Industrial Park. Excellent access. Zoned I-4. For Sale l $450,000

Approx. 1/2 acre on the corner of Selby & Richards St in the Old City Quarter. Land and building included. For Sale | $1,100,000

Operate your business in this ideal central Nanaimo loca�on. High-tech industrial zoning and high visibility. For Sale l $445,000 l $595,000

DEVELOPMENT OPPORTUNITIES Qualicum Beach Oceanfront

Rare oﬀering! Development permit in place for 38 unit condo development. 3.28 acres of oceanfront land. For Sale | $2,095,000

Island Hwy, Beachfront Parksville

Superb 7 acre oceanfront site with a development permit for 81 detached resort units. For Sale | $4,975,000

RETAIL/OFFICE

75 Acre Development Property

MULTI-FAMILY Comox Valley opportunity for mul�-family/pa�o home development. Plans available. For Sale | $6,600,000

4901 & 4951 Jordan Ave, Nanaimo

Build-to-suit opportunity located in Nanaimo’s most successful business park. Approximately 1.63 acres. For Sale or For Lease

INVESTMENT OPPORTUNITIES

D - 2517 Bowen Rd, Nanaimo

9564 Chemainus Rd, Chemainus

1811 Comox Ave, Comox

RARE OPPORTUNITY to posi�on your business in the Co-op Centre. Approx 18,550 sq � commercial space. For Lease | $11.75 per sq �

Mixed use commercial/residen�al complex, 2 commercial units & 2,434 sq � residen�al unit. For Sale | $539,000

Investor Alert! 7,295 sq �, comprised of 3 strata units located in downtown Comox. For Sale or For Lease

6201 Doumont Rd, Nanaimo

Excellent 2.55 acre investment opportunity with 3 separate buildings including a well-established Pub. For Sale | $1,698,000

Information contained herein has been obtained from the owners or sources deemed reliable by DTZ Nanaimo Real Estate Ltd. While we have no reason to doubt its accuracy, we regret we cannot guarantee such information. All measurements and other information herein should be independently verified by the reader or prospective user and is subject to the user’s own inspection of the premises and due diligence work and to the user’s satisfaction with the results of such review.

PHILANTHROPY

DECEMBER 2014

LEADERS LAUNCH BUSINESS FOR A BETTER NANAIMO BY MARK MACDONALD PUBLISHER

ANAIMO - Stephen Struthers and some friends want to build a better Nanaimo. Struthers, an investment adv i sor w it h Investors Group, Mark Koch of RE/ MAX of Nanaimo, Laura Allen and Kara Duncan of, Duncan Allen Law, and Philip Birrer of Barber & Haime Chartered Accountants, decided to do something about it, and formed Businesses for a Better Nanaimo last July. Their goal is to support local charities and notfor-profit organizations in Nanaimo. Their inaugural fundraiser, ‘The Dinner of Lights’ November 8 saw a sold-out extravaganza at the Nanaimo Golf Club raise close to $5,000 towards new operating lights for the Nanaimo and District Hospital Association. “We’re not doing any fundraising at the events,” says Struthers, noting tickets were $250 per person. “All of the fundraising money and value is included in the ticket price, so our guests could

Stephen Struthers enjoy the evening without digging into their wallets.” Guests were treated to chauffeured car service, a French full course dinner paired with a collection of French wines, entertainment featuring musicians from the Vancouver Island Symphony, a private firework display overlooking the 18th green, and a grand door prize of a luxury weekend getaway for two to Seattle valued at $2,000. “We decided to get more involved in our community and it became our vision to continue our philanthropic initiatives for years to

Discovery needs willing partners. When you remember the BC Cancer Foundation in your will, you’ll be supporting world-renowned research in BC that is shaping the future of cancer care in your community. Please be sure to use the full legal name of our organization:

BC Cancer Foundation Registration Number: 11881 8434 RR0001

250.519.5550

1.866.519.5550

CHRISTMAS

come,” Struthers adds. “In order to accomplish our goal we quickly realized that we would need a larger team.“ They now have a board of directors and event committee, which includes Trina Brubaker of Johnston Franklin Lawyers, Judi Carter and Barbara Grubb of Origin at Longwood, Matthew Evans of Fox Creative, May MacKay of Maison Redecorating and Staging, and videographer/photographer Wesley Holmes of The Flav’r Shop. “We now had a team with a vision to support local charities and not for profit organizations to help better Nanaimo as a whole for all who share it,” Struthers says. “Together we brainstormed ideas and chose the NDHF. Our rational was that anyone could use health care services at any time. On top of that, Nanaimo Regional General Hospital is the largest employer in the community. We felt this would be great way to touch all corners of Nanaimo both geographically and socio-economically.” For further information, contact Struthers at Stephen.Struthers@investorsgroup.com

Your legacy: a better future for everyone touched by cancer

bccancerfoundation.com

IS C MI

Please give generously during the 2014 Christmas Kettle Campaign. www.SalvationArmy.ca/BritishColumbia

CORPORATE GIVING MATTERS “We want research Business donations help BC Cancer Foundation fund important research

orporate donations m a ke a l l t he d i fference to the BC Cancer Foundation. The fou ndation’s president and CEO Doug Nelson said that donations by business represent 10 – 15% of total donations annually and because they tend to be consistent, they allow the foundation to commit to research projects in a timely manner. Corporate support takes the form of sponsori ng events such as the R ide to Conquer Cancer or the upcoming Jingle Mingle in Victoria Dec. 4. Corporations also make direct donations to particular projects and many participate by fielding teams i n the R ide to Conquer Cancer. “Corporate sponsorship allows us to put on very high calibre events that give people the opportunity

projects to turn into care options for patients down the road.” DOUG NELSON PRESIDENT AND CEO, BC CANCER FOUNDATION

to make individual donations,” Nelson said, noting that the BC Cancer Foundation tends to get strong support because so many people have been touched by cancer. “There is a common denominator,” he said. “They want to make a difference to the lives of cancer pat i e n t s h e re i n B r it i s h

Columbia., and we work very closely with our corporate sponsors to profile their support so that they can tell others how they are supporting us – and that helps us spread the message that philanthropy and research really are improving cancer care.” He cited Thrifty Foods as the foundation’s largest corporation sponsor and also singled out the Campbell family for its years of support. A current priority is research in immunotherapy taking place at the Deeley Research Centre in Victoria. Immunotherapy aims to use the body’s own immune system to fight ca ncer. T he BC Ca ncer Foundation is the largest funder of cancer research in the province with 115,000 donors a year. “We fund a few things very deeply and over a period of time so that they can make a difference,” Nelson said. “We want research projects to turn into care options for patients down the road.” The BC Cancer Foundation is at 250 Lee Avenue in Victoria. www.bccancerfoundation.com

DECEMBER 2014

CENTRAL ISLAND DISTRIBUTORS THE FIRST CHOICE FOR FREIGHT SERVICE ON VANCOUVER ISLAND “Given the right Company offers efficient service to the South coast with strong international connections

A NA I MO – Central Island Distributors is trusted by a wide range of industries and businesses as the first choice for freight service on Vancouver Island. After 23 years of successful business, the company has a strong local distribution network and well established international shipping connections. General Manager Dave Dugan is proud of the client base and distribution capacity he and his father, Owner Alex Dugan, have built since the company was started in Nanaimo in 1991. “We transport general freight and offer warehousing and crossdock services for some of the largest suppliers and companies in North America,” Dugan explains. “We specialize in overnight service from the Lower Mainland to Vancouver Island for a wide variety of businesses, transporting materials including flooring, which is one of our specialties, and just about any other commodity that can fit inside of a truck or trailer.” Central Island Distributors now has depots in Delta and Victoria for a total of three locations that distribute general freight all over Vancouver Island and the Lower Mainland. “We have 50 trucks and 90 trailers on our fleet, with a focus on overnight freight service from the Lower mainland to all points of delivery on Vancouver Island,” says Dugan. “We have grown to become one of the largest independently owned trucking companies on Vancouver Island, with a reputation for exceeding service requirements for our customers.

information, we can ship things anywhere in the world through our many freight partners. Our focus on building long term relationships with transport companies leverages our abilities dramatically and makes us stand out. The ability to tailor our hauling options to client needs is very attractive to clients, especially for smaller operators, one-

With over 52 drivers, 3 depots and international shipping connections, Central Island Transport is a leader in the BC freight industry

off transport requests, or specialized freight operations.” DAVE DUGAN GENERAL MANAGER, CENTRAL ISLAND DISTRIBUTORS

General Manager Dave Dugan points to long term customer relationships as foundational to success over 23 years

Columbia Fuels is proud of the strong relationship we have with Central Island Distributors. Congratulations guys!

www.columbiafuels.com • Nanaimo, BC • (250) 751-2000

Achieving success one satisfied customer at a time is how we do business. Our mission is for the freight and logistics aspect of business to be an area of optimized efficiency rather than a source of loss or unnecessary delays.” Reaching 23 years has paved the way for the future of the company and instilled an appreciation for importance of good problem solving skills. “When we first started CID, my Dad and I were the only two employees, often working late into the night in addition to maintaining a job outside the business,” says Dugan. “After 23 years we realize that not all things come easy, but the hardest goals can always be achieved by teamwork and dedication among our staff as we deliver with excellence. This I hold in high regard as one of the reasons we’ve been so successful. We most recently achieved a service milestone of 20 years with a

Always proud to work with Central Island Distributors www.nanaimomack.com | 250.758.0185

DECEMBER 2014

Central Island Distributors focuses on delivering service and providing the best through continued innovation

Owner Alex Dugan with son and General Manager Dave Dugan founded Central Island Transport in 1991

very respected customer, Encorp Pacific. Encorp was our first real success in the trucking industry, and we were so incredibly fortunate to reach that and maintain it. With the significance of what we have built, I am excited for another 23 years.” Alex Dugan stresses the importance of having the right people involved within the company in order to get the job done and network effectively. “You don’t have to do everyt h i ng you rsel f, you h ave to surround yourself with good people,” Dugan explains. Central Island Distributors currently employees 73 people, consisting of 52 drivers, 12 in full

time dock staff and dispatch, and 9 managers and administrative staff. We have the right people involved and they form a tight team focused on making a difference,” Dugan points out. “We have found what we love to do, and we are committed to doing the best,” Dugan adds. A commitment to long term relationship building and networking efforts is central to success. “Given the right information, we can ship things anywhere in the world through our many freight partners. Our focus on building long term relationships with transport companies leverages our abilities dramatically

and makes us stand out. The ability to tailor our hauling options to client needs is very attractive to clients, especially for smaller operators, one-off transport requests, or specialized freight operations,” Dugan explains. “The companies we deal with can ship things overseas, anywhere in North America, over the road, on the rail, on container ships, and in any capacity. They include Vitran Express, Calyx Group, CN Intermodal, BST Management, ProWest Group, XTL logistics, Locher Evers International, Trans X Group, Accord Transport, Bison Transport and many others. We are proud to be working with these companies

y ns on your man Congratulatio . ss ne e and busi years of servic

All our best wishes to the team at Central Island Distributors

Congratulations

to the staff and management of Central Island Distributors

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to create a highly efficient transportation network.” While developing international shipping connections and customers, the company has remained centered on its local roots. As a family owned business, the company has remained in touch with local economic conditions while connecting with global markets. “Our ability to change direction and overcome immediate and long-term obstacles goes a long way to set us apart from the competition,” Dugan explains. “We stand out, as we are large enough to offer dependable service everywhere on Vancouver Island and maintain ‘on-time’ delivery with a reputation for great service, based on honesty and a mission to adapt to suit the needs of the industry. People know that they can come to us to get the job done right. In turn, we have a dynamic yet stable client base.” While Central Island Distributors has put in the groundwork and continues to do very well as an industry leader in British Columbia, Dugan stresses the importance of remaining aware of potential challenges. “We’ve seen barge service to Vancouver island now come to a point where it is controlled by a single company. This essentially competition-free situation is creating a considerable increase in the cost of our doing business. However, we try to find ways to absorb that and not pass the entire increase on to our customers,” Dugan explains. “These areas of challenge force us to stay sharp in the changing economy, which is always positive. Innovation is key. For example, we recently added GPS tracking to our entire fleet, which provides up-to-date information on locations of our entire fleet to make the job easier for our planners.”

In local and global markets, logistics and the importance of connecting people, goods and services is a core consideration in any industry that cannot be overemphasized. “Business depends on the reliable transportation of products and resources and we take our responsibility very seriously. The freight industry is a great field to be in, and we are very proud of what we have achieved as a company, and our ability to solve problems for customers,” Dugan concludes. “We don’t just move freight, we sel l ser v ice. We set a nd achieve goals to do the best we can every day. Eventually, we hope to always be the first to be called for anything that needs to be moved to and from Vancouver Island. We will continue to grow by adding new customers, one at a time. Our future is based on the continuing successes of the good people we are able to assist.” Central Island Distributors is at 2050 Balsam Road in Nanaimo, 1009 Avenger Way in North Sa n n ich a nd 205-590 Ebury Place in Delta Visit www.centralisland.ca

Congratulations to Alex, Dave and all the team at Central Island Distributors. P 250-758-5217 F 250-758-1444 2230 McCullough Road Nanaimo, BC V9S 4M8

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DECEMBER 2014

THE BUSINESS CASE FOR GOING GREEN

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here is a common misconception that it costs a fortune to “go green” which often inhibits small businesses from even trying–let alone considering it during tough times. Until recently, many businesses viewed sustainability as a matter of corporate philanthropy. Today a growing number of businesses are finding that sustainability isn’t just about ethics; it also makes good business sense. When operating your own business, determining your “return on investment” is always a top priority when making decisions. One big decision for your company is whether or not to implement green initiatives. Green initiatives can include everything from reducing energy consumption to wasting less paper.

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input. Buying local can also prove to be cheaper than importing because of saved transportation costs. Risk mitigation is another crucial benefit. Organizations with well-established sustainability policies are less subject to rising fuel prices, tightening of environmental regulations, or environmental mandates. Furthermore, you may be eligible to receive grants and other incentives for making your company green, which can put money back in your pocket. Ultimately, the most significant impact comes from the cumulative effect of sustainability initiatives. Cost savings, increased certainty, and growth opportunities all add to the bottom line, when considering the decision to green you business. Whether one cares about environmental and social benefits or not, in today’s economy there are few business strategies that sound more practical – than going green. To learn more on how to green your business visit: vigbc.ca Craig Sorochan is the Program Manager of the Vancouver Island Green Business Certification Program. He can be reached at craig@vigbc.ca

A COMPETITOR IS COPYING MY PRODUCT – WHAT CAN I DO?

For most people, buying a home will be the largest investment they will ever make. For me, it’s all about making it the most pleasant experience imaginable by providing exceptional customer service while keeping my clients informed so they can make a highly educated decision. I am part of a team of REALTORS® with over 25 years of experience that works together for our clients to satisfy their end goal, whether it’s buying or selling their home. This is a benefit to our customers because they now gain the resources and knowledge of three real estate professionals rather than one.

When considering the decision to “go green,” look at both the short and long term results of green initiatives and, chances are, you’ll discover a number of benefits. Those benefits go well beyond feeling good about helping the environment. They also directly impact you r busi ness because they not only reduce your operational costs but also streamline your practices by maximizing the efficiency of capital and labour inputs. According to chartered accountant Mike Harris, a partner at PwC, “Corporations now not only understa nd the sig n i fica nce of reducing their carbon footprint, but can see sustainable initiatives as investments in opportunities to operate more efficiently”. Reducing unnecessary materials and packaging constitutes “going green,” and also cuts costs. Going paperless can save lots of money on the printing of documents. Another example of going green is moving the site of production closer to where the goods are being consumed—that’s what the whole movement toward eating locally grown foods is all about—because it saves on transportation costs. Plus you are helping the environment by reducing the fuel

INVENTING ANNE FLANAGAN

have had this question asked a number of times. Someone starts a company around a product. They develop a business plan, get some financing in place and start selling. First they sell to local stores, then they go online and start selling. Before they know it, they have a North American market, are in hundreds of stores and are looking to expand into Europe. Along the way, they were coached to get patent protection. Sometimes that just seems to be too much of a

distraction and money that they do not want to spend. Other times, they are misguided by people, including professionals, that fail to understand the value of the product, or cannot see the patentable aspect of the product. Time goes on. Before they know it, there are copy cat products being marketed. What can they do? There are a number of scenarios. In Canada, if it is within one year of public disclosure of the product, they can file a patent application. In the US, if it is within one year of offering to sell, they can file a patent application. In Europe, there is an absolute novelty requirement, so it is too late. What happens if more than a year has gone by since the first offer to sell or public disclosure? The invention is no longer patentable in its current form. The options are improving the invention or coming up with a new invention. Both will keep the company ahead of

the competition and both will potentially provide the opportunity to obtain patent protection. The tricky part is ensuring that the new or improved invention is patentable. There is little point in sinking a lot of time and money into product development, only to find that it is not patentable. This is where a technology strategist can really help. By understanding the current product, the market and the patent landscape, they can work with the inventor/ company to find a path, on paper that will provide the best chance of arriving at a patentable new or improved invention. Once the new or improved invention is sufficiently developed, they can then draft a patent application. This will be very cost effective. Anne Flanagan is the principal at Alliance Patents. She can be reached at anne.flanagan@ alliancepatents.com

COMOX VALLEY

DECEMBER 2014

CHAMBER PITCHES IN TO HELP LAUNCH GLOBAL LEADERS OF TOMORROW There is nothing more important than supporting students that will soon be the future of our community

COMOX VALLEY DIANNE HAWKINS

ver the last few months, we have been working collaboratively with North Island College School of Business to launch a pilot mentorship program. ‘Global Leaders of Tomorrow’, funded by the NIC Global Learning Innovation Fund, has successfully began working with NIC School of Business students and Comox Valley Chamber of Commerce business members to engage in dialogue, develop lasting relationships, and grow networks. It is an initiative that we have been thrilled to be a part of and value as an important piece for supporting the young

generations in our community. T hank you to all the North Island College individuals responsible for seeing this project through. There is nothing more important than supporting students that will soon be the future of our community. It’s that time of year again – the Comox Valley Chamber of Commerce is excitedly preparing for this year’s Annual Community Award, January 31, 2015. This year, we are happy to announce the theme of our event will be Midnight in Gotham – a classy and sophisticated soiree, emulating the world of Bruce Wayne. Nomination forms are available on our website until December 12th. We are calling on our community to submit online

Mentors and mentees of this year’s Global Leaders of Tomorrow nomination forms before the deadline, and nominees do not have to be Chamber members to be eligible. The website is full of information and criteria to help nominate a fantastic individual or business in our community. Tickets to attend this community event will soon be available for purchase through our website. A heartfelt welcome goes to our new members joining the Chamber family as of November: Hans

CAMPBELL RIVER TO SEE A FOUR-STOREY HOTEL “The building will be approximately 35,000 square feet in size and will be built with the rooms facing the ocean.”

BUILDING LINKS CLARICE COTY

he City of Powell River Council referendum has passed and the city will move forwa rd w ith pla ns to seek financing for a new public library at Crossroads Village Shopping Centre on Joyce Avenue. Crossroads Village Shopping Centre has offered the old Brick building at a substantial saving over other proposals for the new Powell River Public Library. Kevin Sigouin, spokesperson for the shopping centre, said the owners of the property were offering the City of Powell River a turnkey library, including renovation of the building and sale of the property, for $4.9 million. The Crossroads Village contingent also indicated there is a $150,000 per year revenue stream from the upstairs tenants that the city would accrue if it purchased the building for library purposes. The property, near the corner

of A lber n i St reet a nd Joyce Avenue, encompasses 17,430 squ a re feet of g rou nd f loor space. There is about 14,000 square feet of office space on the second floor. The roof has been completed and the windows have been installed for the 58 room westcoast style hotel located in Tyee Plaza in Campbell River. Electrical and plumbing work is ongoing and is ahead of schedule. The drywall is being put up now and the pool is being completed. All sub-trades have been chosen for this project. The hotel will be called the Comfort Inn and Suites, Campbell River. The four-storey hotel is located at 1357 Shoppers Row and almost all 58 rooms will feature an ocean view. The building also contains an indoor pool, sauna,

exercise room, breakfast room a nd meet i ng faci l it ies. T he building will be approximately 35,000 square feet in size and will be built with the rooms facing the ocean. The hotel plans to open on Ja nua ry 31, 2015. T he Comox Valley Reg ional District (CVRD) has awarded the tender to Bruce Carscadden Architect, in association with Thomas Dishlevoy Architecture Ltd., to provide engineering and contract management/construction oversight services for the CVRD curling centre renovation project. The construction portion of the project is scheduled to begin in late spring 2015. The total project budget, wh ich i ncludes eng i neeri ng and construction contracts, is $2 million to be funded by way of long term debt through the Municipal Finance Authority in the amount of $1,900,000 and $100,000 from the Comox Valley Curling Centre. The curling centre facility is over 50 years old and main components of the refrigeration plant are well beyond their life expectancy and are in need of replacement. Energy efficient building and mechanical upgrades will add an estimated 30 years of life to the CVRD facility. Clarice Coty is the editor and publisher of Building Links, a North Island Construction Report. Go to www.buildinglinks.ca to receive four FREE issues.

Peter Meyer of GCS Technology Services Inc., Comox Valley Fire Protection & Electrical, Samuel Ennis of RE/MAX Ocean Pacific Realty, BodyNetix and Grunberg Patterson Counselling & Psychological Services. From the staff at the Comox Valley Chamber of Commerce,

we would like to wish everyone in the Comox Valley a healthy and happy holiday season! Dianne Hawkins is president and CEO of the Comox Valley Chamber of Commerce. Reach her at dhawkins@ comoxvalleychamber.com

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CAMPBELL RIVER

DECEMBER 2014

LOCAL BUSINESSES BENEFIT THROUGH BUY BC LNG

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C businesses have a new online tool to help them be ready to tap i nto the generationa l oppor tu nit ie s t h at w i l l b e d r iven by t h e L i q u e f i e d N a t u ra l G a s (LNG) industry. The registry and tool at www.LNGBuyBC. ca was launched on November 18 so that BC companies large a nd sm a l l ca n be ready a nd prof i le thei r goods a nd services to proponents and their c o n t ra c to rs w h e n t h e f i rs t Final Investment Decision is reached. I f you h ave not yet reg i stered, go to l ngbuybc.force.

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com and register today. Rather tha n just sea rch i ng for oppor tu n it ies on you r own, LNG-Buy BC brings the opportu n ities to you. LNGBuy BC offers B2B matching capabi l ities that ex tend beyond your personal network - a l low i ng you to establ i sh partnerships and find opport u n it i e s t h a t w i l l h e lp yo u grow your business. B u si ne ss O r iente d E a r t hquake Preparedness Session T he Campbell River Chamber will be hosting a Business O r i e n t e d E a r t h q u a k e P reparedness Session tentatively planned for January 13. This session w i l l help g u ide you r busi nesses to ea r thqua ke resi l iency. I n formation w i l l be prov ided that focuses on s p e c i f i c b u s i n e s s o r i e n te d action steps that you can take before, du r i ng a nd a f ter a n ea rthqua ke to get prepa red. Additional session details will be provided early in the New Year. I n au g u ra l Ji n g le M i n g le a Great Success The Campbell River Chamber’s first Jingle Mingle was a great success! Guests at the sold out event enjoyed del icious appetizers from Acropolis Steakhouse, and fabulous auction and draw prizes while taking in the Festival of Trees

at t he Museu m at Ca mpbel l River. The Chamber would like to thank sponsors Community Futures Strathcona and North Island College, Acropolis Kuizina, the Museum, all of the prize donors and guests for a fantastic evening. ‘New’ Members Choose Your Dues Level with Tiered Chamber Membership At t he 2014 Ch a mber AGM, Ca mpb el l R iver Ch a mb e r m e m b e r s v o t e d i n f avou r of adopti ng a tiered dues membersh ip str uctu re to replace and eliminate the ‘i nequa l ity’ of the prev ious structu re that was based o n n u m b e r o f e m p l o y e e s . In consultation with our members on why they wanted and supported this change it was based on the following: ■ Members want to choose the benefits and services they need and be able to clea rly see wh at t hose options are ■ Member needs evolve a s t h e y m ove t h ro u g h their business cycle and they want to renew their m e m b e r s h i p a n n u a lly ba sed on wh at t hei r b u s i n e s s n e e d s a re a t that time ■ Members wa nt to get benefits without having to show up

■

M e m b e r s w a n t b o ttom-l i ne benefits w ith a return on investment ■ Members want to know thei r contribution a nd business is appreciated at any level ■ Members want to show t hei r suppor t for t he i mpact a nd role of t he Campbell R iver Chamb er a nd ref lect t h at i n their choice of tier We h ave responded to ou r members by providing a new t i e re d d u e s s t r u c t u re w it h t h re e op t io n s. S t a r t i n g i n January 2015, members will be able to choose their membership renewal based on the tier with the services and benefits t h at best meet t hei r need s. We look forwa rd to meeti ng with our members and businesses i n the com mu n ity to support them in deciding which tier will best suit their needs and will bring them closer to accomplishing their goals for 2015. Resources to help you better understand the tier structure are available on the Chamber’s website at www.campbellriverchamber.ca. Colleen Evans is executive director of the Campbell River Chamber of Commerce and can be reached at 250-287-4513.

Good timing and professional help keys to small business development success

s a “small family business in a sea of major development,” Will Pakosz says his family is relieved to have successfully navigated the permitting process to re-locate and expand their business. “We’ve been looking for the opportunity to expand and create a space that reflects our business values. Everything has finally fallen into place, and we are realizing our vision,” says Will, whose family has continued to grow Healthyway Natural Foods in Campbell River over the last 22 years. A lthough the development process seemed a bit daunting at first, he says “the support from the City and community in general has been very encouraging.” Having an experienced professional take their project through the development process kept the project on schedule with no major hurdles or delays, adds Donna. “The architect made sure our vision for the property was as clear as possible, and covered all the details, which made it easier for the City to approve our permit application.” “Even with some staff turnover that was happening at the City while our application was in progress, the transition of

dealing with new people was better than anticipated,” Will adds. “The handbook and guidelines provided concise information, and there were no surprises. There was a sense that we were working together through this.” The Pakosz family aims to open Healthyway Natural Foods at its new location on the corner of Cedar St. and 11th Ave. by August 2015. At its Oct. 7 meeting, City Council approved the major form and character development permit, authorizing the development of commercial premises for a food store, with a proposed yoga studio and offices above. The proposal will expand and extensively renovate the former restaurant to more than double its footprint and have it appear as a new building, with a two-storey addition, roof-top patios, a “green roof” canopy, an outdoor seating area, 22 parking stalls behind the building, decorative paving features and landscaping that unites the entire property with fruit and street trees and native or established ornamental plants. Amber Zirnhelt, the City’s manager of long-range planning and sustainability. “This project is an excellent fit for the downtown area and is expected to add significantly to the character and liveliness of the surrounding streets.”

DECEMBER 2014

ISLAND TRUSS KNOWN FOR QUALITY AND SERVICE “We use higher grade Local company still going strong after more than 30 years

OURTENAY - Island Truss (1983) Ltd. in Courtenay has a reputation for building the best quality trusses in the area. It’s a reputation that has stayed with the company for more than 30 years – and a reputation that has been well earned. Island Truss has been serving Vancouver Island since the early 1970s. Jim Barclay purchased the company in 1983. At the time he knew very little about the truss business, so in order to know what he was talking about, he put himself in the shop to work with his staff. “He worked his way up through the plant,” said Charmaine Barclay, Jim’s daughter and the current president and owner of the company. “I think that’s how he gained a lot of respect from the employees: he wasn’t just there to sign cheques, he was there to learn the business and work with the guys.” Knowing how the business worked, gave him a big advantage, she said. If something wasn’t being done right, he caught it immediately. Charmaine started working with her father when she was only 19. In 2001, she moved to Victoria and in 2006, her father called to ask her to come back. His bookkeeper and right hand man was retiring. Would she be interested in taking on that job? She was and she did. Shortly afterwards she became a partner and when Jim passed away in 2009, she continued to run the company based on her father’s principles: high quality and excellent service. Like most businesses on Vancouver Island, Island Truss was affected by the economic slowdown in the past several years. However, Barclay noted that this year, business has once again improved, driven in large part by the flurry of construction taking place in Campbell River. And when it comes to quality roof trusses,

lumber than a lot of other plants do and that’s something we won’t compromise on.” CHARMAINE BARCLAY PRESIDENT AND OWNER, ISLAND TRUSS (1983) LTD.

Island Truss is known for building the highest quality trusses using quality lumber particularly for high-end custom homes, Island Truss is the first place many contractors call. “We use higher grade lumber than a lot of other plants do,” Barclay said. “And that’s something we won’t compromise on. We won’t buy cheaper lumber just to build a cheaper product and be more competitive. A lot of customers come back to us because they’re looking for something high quality.” She added that the long-term staff also has the skill level to design and manufacture superb quality trusses. Island Truss works on projects like Crown Isle where homes are of exceptional quality. The company has also supplied trusses to many of the top end waterfront homes that have been built in Courtenay in recent years. Island Truss has the advantage of having its office and plant right in Courtenay – the only truss company that has a plant north of Nanaimo. That means that staff can walk a new customer through the process. Island Truss also offers

Congratulations Charmaine and Island Truss We are proud to be your partner

Truss designer Matthew Bellmor and tech Jeff Loewen study blueprints three D imaging to allow customers to see what their roof will look like – and design changes can be made if necessary. Great service is key to the company’s success. “A lot of our customers stick with us because of the service,”

Barclay said. “They know that if there is a problem, it will be fixed. We have never been the cheapest out there and we don’t strive to be the cheapest but we’re very competitive – and we give excellent service.” In fact, Barclay said

Congrats Island Truss on more than 30 years of service!

Con ratulation on more t an 30 ear o doin u ine

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DECEMBER 2014

SETTING THE COURSE FOR THE NEW YEAR Together with the Srategic planning currently being undertaken by the Township of Port McNeill, we anticipate

PORT MCNEILL CHERYL JORGENSON

S Island Truss does not compromise on quality that some contractors don’t ask for competitive bids – they just automatically deal with Island Truss for quality and service they can rely on. Plant manager Richard Tanguay said that the quality of the product is a result of the entire Island Truss team. “It’s due diligence by all the people involved. We have excellent personnel, whether it’s office or plant workers. They care about what they do and they always have the customer in mind.” He said that it’s not unusual to hear feedback from customers on the excellence of the product. Island Truss is outfitted with state of the art equipment that keeps the level of quality at the highest. Island Truss has also diversified over the years. The company sells engineered floors and beams. “This year we experienced a considerable increase in engineered wood sales,” Barclay said adding that is due to many high end homes that are still being built despite slower economic times. “This area is still a very desirable

Truss designer John Reid can show clients the design and make changes using software place to live. We service many out of town and out of province customers who are building their dream home for retirement. As well as increasing sales of engineered wood products, she said that she wants to see the company continue to do the

quality work and offer the good service that it has done for the past 30 plus years – and continue to attract new customers. Island Truss (1983) Ltd. is at 5741 Island Highway North in Courtenay. www.islandtruss.ca

Congratulations Island Truss! We are proud to be your choice of hauler for your trusses.

trategic planning for the Port McNeill and District Chamber of Commerce is in high gear. Between the hourslong membership invitational planning session and the survey, the message was clear: It really is about the Chamber member. The Executive and Board of Directors want to be very intentional about future direction of the organization and are seeking any and all input from the membership and community. Together with the strategic planning currently being undertaken by the Township of Port McNeill, we anticipate great things in 2015. For more information concerning the Chamber’s strategic planning, contact the Chamber Office at 1-888-956-3131 or email portmcneillchamber@telus.net It’s that time of clear for the clarion call of “shop local”! Can we encourage this enough in our small communities? It’s a hard thing for local retailers to watch holiday shoppers make their way to the post office to pick up online shopping or head “down island” for their gifts.

great things in 2015 We a l l do it, even reta i lers themselves! We at the Port McNeill & District Chamber of Commerce have presented a twist to the adage with our: “Keep Calm & Shop Local! Start Here! Start Now!” Supporting local business with shopping and celebrations this year is very important and not to be neglected. The Port McNeill and District Chamber of Commerce would like formally extended its appreciation to outgoing Mayor Gerry Furney. For his many years of service to our coast island municipality, we say thanks. Not only was Gerry our mayor throughout the years but he is also a respected business person. To quote an Irish proverb: “A new broom sweeps clean, but the old broom knows the corners”. We invite you to continue to participate. Season’s Greetings from the Port McNeill & District Chamber of Commerce! We’re looking forward to 2015! Cheryl Jorgenson is executive director of Port McNeill Chamber of Commerce and can be reached at 250-956-3131 or portmcneillchamber@telus.net

COMOX VALLEY

Keel of BC ferries’ new cable ferry officially laid

C Ferries announced that the keel-laying of the new cable ferry took place at a special ceremony at Seaspan’s Vancouver Shipyards in North Vancouver. “T h is event ma rks a major milestone in the project as we lay the foundation for the cable ferry,” said Mark Wilson, BC Ferries’ Vice President of Engineering. “The cable ferry is the first ship in this next phase of our vessel replacement program in which we strive to deliver the same levels of safe and reliable service our customers expect with a continued focus on fare affordability through capital and operating cost savings.” “We are proud to partner with BC Ferries to build its first-ever cable ferry, and the keel-laying ceremony is an exciting and

important step in the vessel’s construction at Seaspan’s new state-of-the-art shipyard in North Vancouver,” said Brian Ca r ter, P re sid ent, Se a s pa n Shipyards.” Once complete, the cable ferry will measure 78.5 metres long and will accommodate 50 vehicles and 150 passengers and crew. After undergoing extensive crew training and familiarization, the cable ferry system is expected to be in operation on the Buckley Bay – Denman Island route in the summer of 2015. I n keepi n g w it h m a r it i me tradition, today’s ceremony was marked by the placing of a silver bullion coin into the vessel to mark the official laying of the vessel’s keel. This special coin will permanently remain in place in the vessel for its service life.

DECEMBER 2014

WILCO CONSTRUCTION LTD. CELEBRATES 30 YEARS IN HOMEBUILDING AND RENOVATION

Recognized as a leader in construction and renovation, Wilco has been cited as an example of quality by real estate agents

Transparency and superior quality define Salt Spring Island general contractor

A LT SPR I NG ISLA ND – Brothers Ian and Trevor Wilson moved from the UK to pursue a construction career in Canada and founded Wilco Construction Ltd. in 1984. Now a leading builder on Salt Spring Island, Wilco is celebrating 30 years of evolution and success in home building and renovation general contracting. “We didn’t even realize it was 30 years. We were so busy and

then someone pointed out we had been going at it for 30 years. That was quite a moment for us,” says Co-Owner Trevor Wilson. “As two brothers wanting to work for ourselves, we just went out into the field and started our company. We had some background in construction in the UK and desired to pursue a career in construction in Canada.” Now in the high end market and taking great satisfaction in that achievement, the Wilco brothers started with basic framing work for individual clients, finishing jobs and siding installations. “From that project by project work we progressed to doing entire houses, starting with spec houses, where we made money

on some and lost money on other projects,” says Wilson. “We then got into the custom home ma rket where we have found our niche,” Wilson explains. As the company has developed, transparency, quality and common sense approaches to project management have built a reputation for excellence. Dedicated staff and skilled trades workers assist in serving the primary client base of private property holders and home owners. “We a re proud of what we build and the strong reputation we have created for ourselves,” says Wilson. “When you see a real estate agent advertising a project as

being built by Wilco Construction as a sales feature that is something Ian and I are very proud of. We are all very proud of that at the office. For the construction of a house by Wilco to be seen as a selling point is a major achievement for us.” Wilco currently focuses operations in the thriving Salt Spring Island market, and covers Vancouver Island and Gulf Island projects from time to time. “The company expanded into the spec market with a satellite office in Nanaimo. Following the market decline after 2008 we pulled back to Salt Spring Island, a continuing strong market, which remains our core focus,” Wilson says with satisfaction.

f loor ar t Howard Kliaman Ph: 250.537.7456

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Congratulations Ian, Trevor and the amazing team at Wilco Construction. 30 years is an incredible achievement!

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“We will gladly accept an off island project as long as it is practical. However, right now we are fully booked here on Salt Spring and we generally have no real need to go off island. We are very busy where we are based.” Transparency and fairness define the Wilco approach to all aspects of business. “As the party responsible for the budget, we work on a cost plus percentage basis. Honesty and putting the client first is what we practice. In one case, we told a client that the renovation job he had requested was not economical compared to rebuilding. It looked like we had talked ourselves out of a job, but he ended up expanding the scope of the

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Co-Owner Trevor Wilson founded Wilco with his brother Ian in 1984 on Salt Spring Island

“When you see a real estate agent advertising a project as being built by Wilco Construction as a sales feature that is something Ian and I are very proud of. We are all very proud of that at the office. For the construction of a house by Wilco to be seen as a selling point is a major achievement for us.” TREVOR WILSON CO-OWNER, WILCO CONSTRUCTION LTD.

project,” says Wilson. “We try to provide value to our clients and be fair to our trades. We send invoices to our clients every two weeks, and our projects usually come within 5 percent of our estimates, unless the client chooses to increase the budget.” A focus on efficiency contributes to the reputation Wilco has gained for getting the job done well and on time to ensure customer satisfaction. “ We emph a si ze t h at even though we are on Salt Spring Island and you hear about the laid back attitude on the island, our company is dynamic, results focused and efficient.” “With our experience and the

reputation we have built, real estate agents will contact us so their clients can get our input on a piece of land or a house they are looking at.” Going forward, Wilco emphasizes environmental responsibi l ity a nd a track record of excellence in their field. “ We a re re g i s te re d g re e n bu i lders. We stay on top of the Ca nad ia n homebu i lders training classes and technology changes to assist us in our efforts to build green. However, certain green technologies may be more costly, so we continually strive to find a balance in how we meet our client’s needs,” says Wilson. “ We w i l l cont i nue to ta ke pride in building homes and completing renovation projects that people can showcase as examples of a job well done.” Wilco Construction Ltd. is at Unit 3, 315 Upper Ganges Road on Salt Spring Island Visit www.wilcoconstruction.ca

Wilco draws on experience, excellent project management and skilled workmanship to build beautiful custom homes

Congratulations Wilco Construction on your 30 year anniversary!

Ian Wilson (pictured) and his brother Trevor have gained strong position in the high end home market after 30 years

VICTORIA - 601 Boleskine Road NANAIMO - 4300 Wellington Road www.illuminationsbc.com

WHO IS SUING WHOM

42 WHO IS SUING WHOM

DEFENDANT BJ Backhoe Service Ltd 3925 Vaux Rd, Duncan, BC PLAINTIFF Adams Trucking Ltd CLAIM $19,254

DEFENDANT IS Wight & Sons Trucking Ltd 6252 Thomson Terrace, Duncan, BC PLAINTIFF Mid Island Consumer Services Cooperative CLAIM $60,983

0959361 BC Ltd 512 Andrew Ave, Comox, BC PLAINTIFF Treviso Holdings Ltd CLAIM $ 1,940,064

DEFENDANT Black Creek Auction Mart Ltd 8571B Reinhold Rd, Black Creek, BC PLAINTIFF Evans, Jim CLAIM $22,842

DEFENDANT Ladysmith Maritime Society 614 Oyster Bay Way, Ladysmith, BC PLAINTIFF Patrickson, Nikki CLAIM $25,156

DEFENDANT 0960933B Ltd 512 Andrew Ave, Comox, BC PLAINTIFF Treviso Holdings Ltd CLAIM $ 1,940,064

DEFENDANT Cherokee Land Investments Ltd. 846 Broughton St, Victoria, BC PLAINTIFF Island Savings Credit Union CLAIM $1,140,206

DEFENDANT 2 Burley Men Moving & Hauling 585 Burnside Rd. East, Victoria, BC PLAINTIFF Large, Earl CLAIM $7,886

DEFENDANT Forward Equestrian Inc 2253 Dalhousie St, BC PLAINTIFF Line Level Landscaping & Development Corp CLAIM $47,325

DEFENDANT Line Level Landscaping & Development 163 Levista Place, Victoria, BC PLAINTIFF 4Refuel Canada LP CLAIM $23,787

DEFENDANT Abbeyfield House St. Peter’s Society 1133A Reynolds Rd, Victoria, BC PLAINTIFF Jones, Je-Anne CLAIM

DEFENDANT Golden Rule Roofing Inc 201-64 Station St, Duncan, BC PLAINTIFF Slegg Construction Materials Ltd CLAIM $151,676

The contents of Who’s Suing Whom is provided by a third-party resource and is accurate according to public court documents. Some of these cases may have been resolved by publication date. DEFENDANT

$18,666

DEFENDANT Marble Canyon Development Company 201-907 Baker St, Cranbrook, BC PLAINTIFF CIBC Mortgages Inc CLAIM $330,432 DEFENDANT Masari Investments Ltd 500-645 Fort St, Victoria, BC PLAINTIFF Bedi, Surjit CLAIM

Client: McGregor & Thompson / Size: 9.8” X 6.2” / CMYK / BUSINESS EXAMINER

DECEMBER 2014

DEFENDANT Owners Strata Plan VIS734 5397 Parker, Victoria, BC PLAINTIFF Solotki, Janice CLAIM $25,171

DEFENDANT Powerhouse Sheet Rock Ltd 602-732 Broughton St, Victoria, BC PLAINTIFF Commercial Construction Supply Ltd CLAIM $19,694

DEFENDANT Pacific Concept Developments 4275 Faithwood, Victoria, BC PLAINTIFF Slegg Construction Materials Ltd CLAIM $31,202

DEFENDANT R&T Rainforest Tours 2081 Grandview Dr, Victoria, BC PLAINTIFF Maxwell, Deanna CLAIM $9,384

DEFENDANT Pacific Rim Exteriors 3248 Puffin Pl, Victoria BC PLAINTIFF Khachane, Pierre CLAIM $25,175

DEFENDANT SCS Steel Container Systems Inc 200-1808 Bowen Rd, Nanaimo, BC PLAINTIFF Organico Waste Recovery Systems Ltd. CLAIM $10,561

$1,250,000

DEFENDANT Pacific Rim Ventures Ltd 210-3260 Norwell Dr, Nanaimo, BC PLAINTIFF Mid Island Consumer Services Cooperative CLAIM $134,984 DEFENDANT Philbrooks Boatyard Ltd 104-9710 2nd St, Sidney, BC PLAINTIFF Zheng, Gui CLAIM $16,714

DEFENDANT Tai-Pan Ventures 846 Broughton St, Victoria, BC PLAINTIFF Island Savings Credit Union CLAIM $750,000 DEFENDANT Tal Developments Ltd 846 Broughton St, Victoria, BC PLAINTIFF Island Savings Credit Union CLAIM $750,000

CELEBRATING 50 YEARS ARCHITECTURAL HARDWARE CONSTRUCTION SPECIALTIES WASHROOM ACCESSORIES ELECTRONIC SECURITY DOORS & FRAMES LOCKERS

McGregor Thompson has been providing quality products to the construction industry for 50 years. Over that time, we’ve built relationships with clients, suppliers, and employees with honesty and respect, relationships that inspire and motivate us every day. For the past years and for all the years to come — thank you. We couldn’t have done it without you.

Visit our new Nanaimo distribution Centre and Show Room. 1920 Boxwood Road, Nanaimo, 250.729.7888

Version 1

MOVERS AND SHAKERS

DECEMBER 2014

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COWICHAN VALLEY Kloth Clothing Designs has opened in Ladysmith on High Street. Jan Donaldson is celebrating 35 years in business with â&#x20AC;&#x153;Threads of Passion 35â&#x20AC;? in her Studio/ Showroom at 9738 Willow Street in Chemainus. Pemberton Holmes has welcomed Wendy Mitton to its team of professionals, located at 97 South Shore Road. Impeccable Jewellery has closed its Ladysmith location, and opened its new Duncan store at 432 1 st Avenue as of Dec. 1. Art of Brewing Heritage Wines is celebrating their 10 th anniversary January 1 st . They are located at #15 â&#x20AC;&#x201C; 1156 Rocky Creek Road, Ladysmith. Uforik Computers on First Avenue in Ladysmith is celebrating their 11th anniversary. The Ladysmith Chamber of Commerce will be receiving a new president in March as former president Aaron Stone has resigned from his position to become the new mayor. Vicepresident Alana Newton will be taking over his duties in the interim. Wayne Osborne received the Grand Champion of Show and Reserve Grand Champion of Show prizes at the Cowichan Valley Feather Fanciers fall show. Peter Baljet GM congratulated its top three performing associates for the month of October: Carson Bailey, Brodie Harris and Steve Aydon. Island Savings members have approved a merger with First West Credit Union, effective Jan. 1. Winners have been announced for the Chemainus and District Chamber of Commerceâ&#x20AC;&#x2122;s Golden Brush Awards. Winners were: Chemainus Foods for the Good Neighbour Award, Willow Street CafĂŠ for the Food Service Business of the Year Award, Bound to be Different for the Retail Business of the Year Award, Thermoproof Windows and Doors for the Manufacturing Business

of the Year Award, Tim Openshaw Contracting for the Trades Person or Contractor of the Year Award, Chemainus Valley Courier for the Professional Service Business of the Year Award, Doc the Barber for the Personal Service Business of the Year Award, Debra Young and Teresa Davies of Twisted Sisters Tea Room for the Customer Service Award, Karen Hopkins for the Volunteer of the Year Award, and Ron Neubauer for the Presidentâ&#x20AC;&#x2122;s Award.

has opened for business in Nored Plaza. Janine Michieli has joined Canadian Western Bank from her former position at CIBC. CWB also announced the appointment of Jeremy Jones to Account Manager, Commercial Banking for its Nanaimo branch, and welcomed Adriana Lychak to its team.

The Chemainus Village Computer centre has opened for business at 105C 3055 Oak Street. Odika Global & Domestic Cuisine of Chemainus has celibrated their 4 th anniversary. Slegg Construction Materials Ltd. has now opened its Duncan location at 2853 Roberts Road. RBC Royal Bank has awarded the Cowichan Region with a grant of $25,000 to promote physical literacy.

NANAIMO George Richards Big & Tall Menswear will be opening a new location in the former Tip Top Tailors storefront in Woodgrove Centre. The Quality Foods location on Turner Road will be undergoing renovations to be done by Doyle Construction. A new restaurant, LaStella Trattoria, will be opening its doors in the former Wesley Street Bistro location. Pheasant Hill Homes Ltd. has welcomed Larry Stoller and Anna Davidson to its team. CS Granite will be moving to a new location on Northfield Road. HarbourviewVW is celebrating its 30 th anniversary. RX Ram Pharmacy will be opening a second location in the new medical clinic building at 1621 Dufferin Crescent. Dr. Dan Jenkins will be joining the practice of Dr. Gary Kingston and Dr. Blair Rudston-Brown at 1621 Dufferin Crescent. Sound & Cinema, which sells high-end audio and video setups,

John Eivindson John Eivindson has joined the Nowik team at Universal Mortgage Architects. Nesvog Meats has purchased Pipers Meats on Bowen Road. Nanaimo City Council has approved a zoning amendment for the new Hilton Hotel. STS Cabinets and Granite has opened for business at 2100 Northfield Road. Concise Strata Management has taken over Vancouver Island Strata Management as of the end of November.

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Lynn Oâ&#x20AC;&#x2122;Brien, formerly of Nanaimo Airport, has taken a job as manager of The Good Life. United Parcel Service will be opening a Nanaimo office at 425 Madsen Road. The Windward Beer & Wine store aims to open its new location next to Country Grocer in early March. Sofa Source has moved to its new location at #3-5140 Metral Drive. Young Drivers of Canada has opened a facility at 477 Wallace Street. Manvirroâ&#x20AC;&#x2122;s Indian Grill will be opening at 1045B Terminal Avenue. SEE MOVERS AND SHAKERS | PAGE 44

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MOVERS AND SHAKERS

MOVERS AND SHAKERS CONTINUED FROM PAGE 43

Buddies Natural Pet Food in Departure Bay has closed its doors as of November 18. Mutts Nâ&#x20AC;&#x2122; Such Grooming will be expanding into part of the Buddiesâ&#x20AC;&#x2122; former shop. Leona Ping Fang, a new hair salon, will be opening its doors next to Coast Capital Insurance in Port Place Centre. Jalapenos Mexican Food has opened at 450B Wakesiah Avenue.

DECEMBER 2014

Pauletta Wood to its team as an Investment Advisor. The BCâ&#x20AC;&#x2122;s Best Buildings Contest has named Nanaimoâ&#x20AC;&#x2122;s Bastion as one of the top 100 buildings. Laird Wheaton has welcomed Mark Goldsbury to its sales team, located at 2590 Bowen Road. The Islands Trust has selected Melanie Mamoser and Heather Nicholas to represent Gabriola Island for the next four years. Tectonica has applied for a development permit to build a new five-storey residential and commercial complex at the site of the former city hall annex. The Pacific Salmon Foundation will be granting more than $14,000 to three Nanaimo region stewardship organizations. The Nanaimo Fish and Game Association will be receiving $8,500, the Nanoose Streamkeepers Society will be receiving $1,500, and the Gabriola Lands and Trails Trust will be receiving $4,078. The Harris Auto Group has served the Nanaimo and surrounding area for 5o years.

Moira Jenkins The Nanaimo Port Authority has welcomed three new directors to its board: Donna Hais, Moira Jenkins and Chris Badger. Ginaâ&#x20AC;&#x2122;s Mexican Restaurant is celebrating its 30 th anniversary this year in its Skinner Street location. The Harewood Arms will be under new ownership as of Jan. 1. The new owners plan to redevelop the property to complement the 20,000-square-foot Quality Foods store planned for next door.

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Nanaimo resident Jim Rose, a retired architect who designed the Dawson Creek Art Gallery, won first place for the northern region at this yearâ&#x20AC;&#x2122;s BC Best Building Contest.

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Diamond Eyes, formerly known as Eyez on Nanaimo, is celebrating its grand opening at 6581 Aulds Road. Rone Dorsay brings her interior design expertise to the Pheasant Hill Homes team. Chesne Pakulak, formerly of Real Estate Webmasters, has joined CGM Marketing Ltd., a marketing and website development company. Anchor Compounding Remedyâ&#x20AC;&#x2122;s RX Pharmacy is celebrating is grand opening at 1450 Waddington Road.

Travis Carmichael has been promoted to the position of Vice President at Royal LePage Nanaimo Realty.

Schmooze Productions is celebrating its 15 th anniversary this year, located at 212 Commercial Street.

Nanaimoâ&#x20AC;&#x2122;s latest craft distillery, Arbutus Distillery, recently opened for business on Boxwood Road.

The Nanaimo Yacht Club has welcomed Terri-Lynne Campbell as its new Commodore.

Servicexcel Heating and Cooling Solutions has been awarded the 2013 Top Residential Sales in BC Award by Mitsubishi Electric Cooling and Heating Solutions for the second consecutive year.

Tanya Ogmundson, manager of Pacific Shores Resort and Spa in Nanoose has been honoured as one of 20 of the most outstanding employees. The event took place in Miami, Florida.

The Longlake Chateau retirement home is celebrating its 25 th anniversary this year.

Robert King, Jordan Stanley and Donna Winter received their CPA, CMA designation from the Certified Management Accountants Society of BC Nov. 15.

Cathleen Amon, former Executive Director of the Snuneymuxw First Nation, has left her position as of October 31.

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Erin van Steen will be stepping down as Executive Director of the Nanaimo Ladysmith Schools Foundation after almost two decades effective Dec. 31.

Harold Engineering has received an Employer Award at the Applied Science Technologists and Technicians of BCâ&#x20AC;&#x2122;s annual Technology Awards Recognition Celebration. Lulu Chinese Health Center has moved to a new location in Brooks Landing Mall. CIBC Wood Gundy Naniamo has welcomed

Day & Ross Freight has opened a new satellite terminal in Nanaimo that will serve Nanaimo and points north and west. Guillaume Fortin, Flight Operations Manager for Harbour Air Seaplanes has been named one of three finalists in the Employee of the Year category of the 2014 Tourism Industry Association of Canada Tourism Awards.

MOVERS AND SHAKERS

DECEMBER 2014

Abel O’Brennan is a finalist in the Outstanding Young Farmer of the Year Awards for BC and Yukon. O’Brennan runs Coastal Black Winery in Black Creek.

CAMPBELL RIVER

Please send any business news to Shawn Bishop. shawn@businessvi.ca 250-758-2684 ext. 130

PARKSVILLEQUALICUM Parksville’s NexGen Hearing Clinic is celebrating its first anniversary this month. Katherine Wilk and Dave Nellist have joined the Qualicum Beach Chamber of Commerce as its newest directors. John Briuolo and Dave Bryant have stepped down as directors.

PORT ALBERNI A new liquor store will be opening its doors in Port Alberni next to Granny’s Chicken. Port Alberni’s NexGen Hearing Clinic is celebrating its second anniversary this year. Port Alberni Physiotherapy Clinic has announced the retirement of Chris Thompson and Bob Milton. Jane Cruttenden has taken over the business. Gerry and Connie Kirkpatrick have sold their Christmas tree farm to Olive O’Dwyer who has renamed the company Tara Christmas Trees. It is located on airport road. Port Alberni local Cam Appleton’s My Alberni App has been nominated for the Best Emerging Entrepreneur category in the Small Business BC Awards. The Alberni Valley Hospice Society has moved into a new office space at 3088 Third Avenue.

The downtown Thrifty Foods location at 660 England Avenue celebrated the grand re-opening of its newly renovated Vitamins and More Department.

has welcomed Steven Allardice to its Courtenay Law Office, located at 512 Fourth Street.

celebrating its 2nd anniversary this year, located at 243 Main Street.

Bill and Wendy Meade, owners of Toscanos Trattoria have announced their retirement after 17 years with the restaurant.

The Nuu-chah-nulth Economic Development Corporation announced the winners of its annual Aboriginal Business Awards at a luncheon held in Tofino. Winners were: T’ashii Paddle School for Best Youth Owned Business, Wya Point Resort for Best Environmental & Sustainable Business, Calming Hearts Counselling Services for Best Cultural Business, The Ground Up Landscaping & Irrigation for Best New Business, Calorie Connection for Outstanding Business Achievement, and Transformation for Business of the Year.

Brian McLean GMC congratulated Gary Kremsater on achieving salesperson of the month for October.

Healthyway Natural Foods is planning an expansion and relocation of the business. The new location will be on the corner of Cedar Street and 11th Avenue, with aim to be completed by August 2015.

Sunwest Auto Centre has welcomed Randy Beatson to its team as General Sales Manager, located at 401 Ryan Road.

Needle & Arts Centre has moved to a new location on Shoppers Row.

Scoops & Slices held their grand opening at 542 Comox Road.

WEST COAST

Island Oasis For Wellness has opened for business at 58B Adams Road. The business specializes in stress and relaxation tools, organic body and face products, and natural health enhancing supplements.

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Blackberry Cove Market Place is

Eiko Jones Photography Image Gallery celebrated its grand opening at 560 11th Avenue.

Coming next month: Industry in Focus

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The staff at New Horizons Care Home have voted to become unionized once again. The Campbell River Hospice Society celebrated the opening of its new thrift shop, Second to None.

Toll Free: 1-866-758-2684 Bishop Contact +PTI )JHHJOT Contact Shawn

shawn@businessvi.ca joTI@businessvi.ca

Vancouver Island

Bill Howich Chrysler, RV and Marine congratulated James Adshade on achieving top sales for the month of October.

With a combined 50 years experience, Managing Partners Dave Zambonelli and Bob Janes have been providing practical, cost effective solutions on Vancouver Island for over 30 years.

The former Tyee Plaza postal service location has moved to a new location on Ironwood Road. Alitis Investment Counsel has been nominated for two Small Business BC Awards in the categories of Best Company and Premier People’s Choice. Coastline Mazda has welcomed Mark Troy to its sales team.

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The renovations to the leased area at the Campbell River Common for the new Campbell River Sports Centre are now complete, with the ribbon cutting ceremony set for Dec. 17.

COMOX VALLEY

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Owners of Ridders Pizza have teamed up with the Cumberland Brewing Company to open a family-friendly beer lounge next to the restaurant. A new landfill is going to be constructed next to the Comox Valley Waste Management Centre in Cumberland. The Comox Strathcona Waste Management board plan to borrow more than $45 million to close the current landfills in Cumberland and Campbell River.

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OPINION

DECEMBER 2014 A division of Invest Northwest Publishing Ltd. Vancouver Island Office 25 Cavan Street,Nanaimo, BC V9R 2T9 Toll free: 1.866.758.2684 Fax: 1.250.758.2668 Email: info@businessvi.ca Website: www.businessvi.ca

PUBLISHER | Mark A. MacDonald, mark@businessvi.ca EDITOR | Lise MacDonald, lise@businessvi.ca SALES | Shawn Bishop, shawn@businessvi.ca; Josh Higgins josh@businessvi.ca WRITERS | Goody Niosi, Christopher Stephens, Julia MacDonald

POPULAR MYTHS PREVENT REFORM BY CLOUDING PUBLIC PERCEPTION IN CANADA So contrary to misleading claims, minimum wage laws actually prevent low-skilled workers from landing entrylevel jobs, which represent the first JASON CLEMENS

opular myths surround ma ny critica l issues i n Canada and discourage refor m s t h at wou ld b enef it Canadians, finds a new book released today by the Fraser I n s t it ute, a n i n d e p e n d e nt, non-partisan Canadian public policy think-tank. “ B e c au se my t h s a nd m i sunderstandings prevent real w o r k a b l e r e f o r m s i n C a nada, it’s important to correct these myths with facts,” said Jason Clemens, Fraser Institute executive vice-president a nd co-aut hor of E co no mi c P rinciples for P rosperity. Popu la r Ca nad ia n my ths include: My t h #1: R efor m i n g Ca na d i a n h e a l t h c a re m e a n s a

rung on the economic ladder

U.S.-style system C o n t r a r y t o c o n v e n t i o na l w i sdom, Ca n ad a h a s one of t he mos t ex p en sive u n ive rs a l h e a lt h c a re s y s te m s i n t he world. At t he sa me time, Canada performs poorly compa red to ot her OECD

cou nt r ies i n key a rea s such as wa it ti mes, doctor ava i lability and access to medical technology. Yet many Canadians remain wa r y of he a lt h c a re refor m du e to fe a rs of a U. S.-s t yle s ys tem t h at t h re aten s u n iversality. T his fear, note the authors, is groundless. “ T he q u a l it y of Ca n a d i a n health care can be improved, and the costs reduced, while re t a i n i n g u n i ve rs a l c o ve rage,” Clemens said. Need proof? Simply look at cou ntries such as the Netherla nds, G er m a ny, Sweden, A u s t ra l i a a n d S w i t z e rl a n d that, in addition to universal coverage, genera l ly ach ieve better results at less cost. My th #2: T he m i n i mu m wage helps u nder pa id, lowskilled workers W h e n e v e r t h e r e ’s a p u s h to ra ise the m i n i mu m wage, prop onent s say it’s i mp o ssi ble for a ny Ca n ad i a n, especially a working parent, to s u p p o r t a h o u s e h ol d w h i l e ma ki ng the m i n i mu m wage. T he i mage of a ty pica l m i nimum wage earner, as a middle-aged person with few job

skills, crystalizes in the public conscience. In reality, note the authors, 59 per cent of minimum wage e a r n e r s i n C a n a d a a r e b etween 15 and 24 years old, and n e a rly 90 p e r c ent of t h em live at home with family. Moreover, raising the mini m u m w a ge w i l l c a u s e e mployers to want fewer workers at a t i me when more workers, d raw n by the h igher m i n i mu m wage, enter t he job m a rket. T h at’s a re cip e f o r i n c r e a s e d u n e m p l o yment, particularly among the low-skilled. So cont ra r y to m i slead i ng claims, minimum wage laws actually prevent low-skilled workers from landing entrylevel jobs, wh ich repre sent the first rung on the economic ladder. My t h #3: Ca n ad a spends more on publ ic education than the United States We spend more on schools a nd ou r education system i s more cent ra l i zed. R ig ht? Wrong. Un l i ke t he Un ited S t ate s, Ca n ad a h a s no fe de ra l d e p a r t m e n t o f e d u c at i o n—t h e p ro v i n c e s h a v e

exclusive control (except i n circumstances involving the m i l i t a r y a n d A b o r i g i n a l s). A nd in 2010, government (at a l l level s) i n t he U. S. sp ent 3.7 per cent of GDP on public education versus 3.4 per cent in Canada. In dollar terms, the United States in 2010 spent $11,826 p er st udent on K-1 2 educ ation (public and private) compa re d to $9,7 74 i n Ca n ad a . (Dol la r fig u res a re adjusted to accou nt for cu rrency differences.) So the conventional wisdom i s tota l ly w ron g. A mer ic a n taxpayers spend far more on publ ic education tha n Ca nad ians. At the same time, on most international tests, Ca nada performs at least as well as—and often much better—tha n the Un ited States. Once again, more government m o n e y d o e s n’t n e c e s s a r i ly mean better results. Jason Clemens is the Executive Vice President of the Fraser Institute and the President of the Fraser Institute Foundation.

OBAMA’S ‘CHANGE’ WASN’T WHAT AMERICANS THOUGHT THEY WERE GETTING

MARK MACDONALD

hen Americans voted for ‘Change’ and the Presidency of Barack Obama, they got what they asked for. Not change in the positive sense, as Obama promised. That kind of change, of the way government conducts itself, is not really possible in democracies like the United States, and even Canada. There are many, many people involved in the running of a government, and layer upon layer of individuals from all political stripes. Most people don’t like change anyway, and the statement “we’ve always done it this way” is perhaps no more prevalent than within extensive, entrenched bureaucracies.

In other words, just because a new leader comes forth with promises of change, doesn’t mean that’s even possible, other than incrementally. There’s too much to change, too many people to change, too many mindsets to change, too many systems. One person, no matter how virtuous their intentions, can effect that much positive change. At any level, including civic politics. The change that Obama has brought, however, is instability and American insecurity, both home and abroad. The president’s indecisiveness, or unwillingness to address the real, tough issues that face the U.S. throughout the world, have contributed to worldwide unrest, the likes of which we haven’t seen since the Second World War. Obama has almost singlehandedly destabilized the world. How? By refusing to flex American muscles where they’re needed most: In the faces of despots and terrorists throughout the world, who have been emboldened to further their agendas and march forward, knowing the Obama-led U.S. won’t step up and “just say no.” We ’ r e n o t t a l k i n g a b o u t

warmongering or brinkmanship. Simply restating the hard-earned facts that the U.S. has been the world’s primary military power since WWII, and has the technology and manpower to step in when needed. Or even when it’s not. And will do so. Obama has long been referenced as the weakest president since Jimmy Carter. It has become tiresome, even reckless, to hear Obama state that this situation “makes him angry”, or he’s “really upset” about that development. Even to see his dear wife holding placards asking for villains and terrorists to be nice and release hostages may look caring to some, but on a much bigger level, it’s really pathetic. Here you have the one couple in the world that could actually do something about these problems with all the forces and resources at their fingertips. Potentially the most powerful household in the globe, and they’re content to simply express their displeasure. What, really, did Americans expect when they elected Obama? There was no track record to speak of, other than successful

organizing. No business background, no indication from experience that he was ready for the world’s top job. Obama was an opportunist that came from virtually nowhere to interrupt Hillary Clinton’s push for the White House and rode the unpopularity of George Bush to a decisive victory. Without question, Americans were enamored with the prospect of a leader who romanced them with the idea of a cross between Martin Luther King and John F. Kennedy. That the U.S. would elect its first black president was a tremendous triumph and really, part of King’s legacy. What this president has done in office, however, has failed to approach even the most realistic expectations. Canada’s relationship with the U.S. is too strong to let the ideological and political differences between our leaders inflict serious, long-term damage. Presidents and Prime Ministers change. Obama’s stubborn insistence to block the Keystone pipeline, despite its obvious advantages to both countries, will become a footnote in history. As Stephen Harper said: It’s not a

matter of if, but when. This pipeline needs to be built, and it will. The recent mid-term elections almost made it happen, subject to the possibility of a presidential veto, which, if exercised, would be a very risky political move. Obama has two years remaining in his mandate, and other than vetos and the threat of unilateral action, is basically hamstrung. It has been said that we get the government we deserve. The U.S., with the mainstream media and late night court jesters laughing and cajoling voters all the way to the polls, has their man. An unproven politician with no successful, firsthand experience, other than unproven theories. The results speak for themselves. Yet with all that, the alternative, the Republicans, slowly trudge in circles, with perhaps their brightest hope yet: Another Bush. Surely the U.S. has more to offer than more Clintons and Bushes. Again, Americans are looking for change. Hopefully, this time it will be true, progressive, constructive change that will bring the global theatre back to “normal”.

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LAW

DECEMBER 2014

USING A LAWYER TO DRAFT OR REVIEW A CONTRACT CAN SAVE YOU MONEY LAW

A contract sets out the rules of a future relationship

usinesspeople sometimes avoid using lawyers to draft or review agreements out of concern for the cost. Cost should always be considered, but avoiding legal advice is false economy. Using a lawyer upfront can result in significant long-term savings. For simple one-off contracts in common situations, a lawyer can adapt a pre-written contract quickly, competently, and cost-effectively. For complex contracts and unusual situations, it is especially important not to “wing it,” and to seek professional help. Legal advice will reduce your risk and let you sleep more easily at night. If you will be using the same contract repeatedly, your upfront investment will be amortized over time. Involve Your Lawyer from the Beginning In court, we often see the unfortunate results of people not using lawyers to draft or review contracts, or not involving a lawyer until it is too late. If you are

considering entering into a significant business transaction, avoid unnecessary risk. The longterm business consequences of a poorly-drafted contract, and the cost of litigation, can greatly exceed the short-term savings of avoiding a legal “checkup.” Certa i n ty pes of contracts seem to be especially problematic: shareholder agreements, partnership agreements, commercial leases, real estate deals, franchise agreements, and sales of businesses. These are complex, important matters where there is an understandable temptation to reduce costs. Contracts presented by a party in a strong bargaining position who has had full access to lawyers, such as a franchisor or a commercial landlord, often benefit from an independent review. There is sometimes room for negotiation, even when it appears there is not. Legal review will identify issues and help you know whether you need to negotiate further, or even walk away from a bad deal. A lawyer can be extremely useful at the negotiation stage, either as an intermediary or to evaluate the deal from a different perspective. Contracts Should be Clear and in Writing

A contract sets out the rules of a f ut u re re l at ion s h ip. A well-drafted contract is clear and unambiguous, anticipates problems, and allocates risk between the parties. There is no legal requirement for most contracts to be in written form. Verbal agreements can work – as long as nothing goes wrong. Unfortunately, when a business relationship goes off the rails, there is often disagreement about what the terms of a verbal agreement actually were. You may have noticed that it is easier to come to an agreement at the beginning of a business relationship, rather than to negotiate changes or fix problems later on. With the passage of time, things happen, business ideas succeed or fail, and risks materialize or disappear. An agreement that everyone thought was fair at the beginning sometimes proves to be better for one side than the other. Parties whose interests are not being met by an agreement often engage in “wishful thinking,” remembering things in a way that would be better for them. This can make a verbal agreement or something sketched out on a napkin, difficult or impossible to

enforce. A well-drafted written contract leaves little doubt what the intent of the parties originally was, recorded at a time when the parties both understood the agreement was a good idea. Sometimes people think that leaving intentional gaps in an agreement is actually in their interests. This is a dangerous way of thinking. Where there is ambiguity in your agreement, it can turn into a dark cloud over the entire future of your business relationship. Whether things go well, or poorly, you may find that your own rights and obligations are uncertain – ultimately ending up in a loss even if you are successful in litigation. Avoid Using Form Contracts Most of us would never dream of doing our own surgery to save money. Drafting your own contract, or piecing one together, is like doing your own vasectomy. It is unnecessarily painful and risky, and you could easily miss something important. It is simply not recommended. We h ave fou nd t h at a m ajor source of problems comes from contracts which are found on the Internet, in self-help books, or come from friends and family. There are a number of

reasons why they can cause future difficulties: These contracts may not be professionally drafted, and use unclear language. Those which are professionally drafted may be intended for completely different situations. A lease for a home is very different from a lease for an office. Contracts written for other provinces or legal systems may be problematic as tax and consumer protection laws vary widely. W hen contracts are edited, sometimes important details are removed, or contradictory terms are added. When paragraphs are renumbered, references to the original numbering can be missed. Important topics are sometimes overlooked. For example, a loan agreement may fail to set out the terms of an intended personal guarantee, or miss provisions for security in collateral. Contracts can appear simple. Good contracts are written in plain English, but the words do not always mean what they appear to say, which becomes particularly obvious when the parties have a subsequent disagreement. The devil is in the details.

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