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September/October 2011
Ted Stark III said: “Not too long ago, when the green movement really started to ramp up, I think it was very confusing for many in the industry as there was a lot of ‘greenwashing’ going on. Many companies were marketing so-called ‘green’ products that really weren’t. “Our goal is to understand green and have the products and resources available to make sure we can help customers where and when environmentally friendly products are the right fit.”
Training Program Enhances Customer Service Effort
A
significant aspect of Dalco’s customer service effort is the training the company makes available to customers. Dalco offers several seminars and tradeshow/seminars throughout the year and is willing and able to go on-site to facilitate training as well. “We conduct regular seminars that we host in our facility, as well as at some of our branches, to provide training to customers and their staffs. It is important they understand the best practices in terms of procedures,” Ted Stark III said. “We work with customers in terms of product and chemical management to reduce and eliminate waste. “We also spend a lot of time talking about equipment and showing people the benefits of the proper equipment, which can create labor savings.” While the use of proper equipment and practices was a legitimate avenue for customers to pursue to help them during the economic downturn, it became a kind of “Catch 22” situation. “It was really tough in 2009 because people were cutting back on staffs, which meant they had a big need for labor efficiencies and for labor reductions,” Ted Stark III said. “Equipment can really help deal with these issues, but many companies were so tight for Tucel provides both Simply take your pad while holding the handle, grasp cash, they were not willing to invest in Brushes and Pads for Cleaning or finance new equipment. the pad and pull it away from and off the handle. “We felt like we had a solution that Insert and snap the new pad onto the handle. would really help them, but when you can’t afford the solution, it makes it This is a fused-filament disposable tough. Our expertise in the equipment brush replacement that is field is an important way we can help manufactured from FDA our customers.” compatible resins and Dummer added: “We conduct six color, assuring that seminars here each year. We host five tradeshows/seminars, which are your cleaning tools educational opportunities for cusare hygienic and will tomers. We had one here in Septemnot cross-contaminate ber where we hosted around 800 during use. customers at our warehouse. This event was a product show, a training show and a customer appreciation day combined.” “Our seminars are expanding to other markets as well,” said Dalco Marketing Manager Barbara Grundman. “Our branches are pickTo replace, first pop off the used insert brush ing up the popular ones and they are portion from handle. Replace with a new fused, repeating the subject matter. For excolor-coded brush head. Available in both white ample, the professionals who speak and almond blocks for Food or Janitorial Cleaning. here in Minneapolis will also travel to Duluth so our customers don’t have to Tucel’s multi use “Disposables” drastically drive as far.” reduces the risk of Cross-contamination, Another aspect of Dalco’s commitreduction in Cleaning Materials and Labor, etc. ment to service is the company’s ability to consult with customers on and is completely recyclable. inventory management. “We consult with them on the prodWith our “interchangeable” head portion, ucts and procedures they use to make you will have many more benefits. sure they are using the right ones in the correct applications, and that they are not overstocked,” Ted Stark III said. Judge for yourself how inexpensive and easy it is to keep clean. “We don’t always provide just-in-time Now with Tucel’s Technology you get the Strategic Advantage, deliveries, but we do provide some inOperational Advantages as well as the Economical Advantages. ventory management to make sure a customer doesn’t have a year’s worth www.tucel.com Tucel Industries, Inc. 802-247-6824 of products just sitting in the closet. They don’t need that when they have
Disposable and Hygienic
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