Designing the search experience
by Tyler Tate, TwigKit
ux
search
Local Government
Healthcare Broadcast
News media
Aerospace Intelligence
Electronics
Photo by David Woo
Photo by Paul Robertson
Photo by Mark Hillary
Photo by Paul Robertson
?! Surely there’s a better way?!
Document
Document Representation
Query
Information Need
Classic information retrieval
Iterative information seeking
Lookup
Learn
Lookup
Investigate
Learn
Lookup
Investigate Explore Learn
Lookup
Investigate
Learn
Lookup
The Lookup Process
Recognise the need for information
The Lookup Process
Recognizing a need for information
Recognizing a need for information
Known-item
Recognizing a need for information
Known-item
Navigational
Recognizing a need for information
Known-item Exploratory
Navigational
Formulate the query
The Lookup Process
Autocomplete
Autosuggest
Instant Results
Run the query
The Lookup Process
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Running the query
Review the results
The Lookup Process
Use Clear Titles
Use Hit Highlighting
Use Hit Highlighting
Group like results
Group like results
?
The Lookup Process
Investigate
Learn
Lookup
The learning process 1
2
3
4
5
6
uncertainty apprehension
The learning process 1
2
3
4
5
6
Selection optimism
The learning process 1
2
3
4
5
6
Selection
Exploration confusion uncertainty doubt
The learning process 1
2
3
4
5
6
Selection
Exploration Formulation confidence
The learning process 1
2
3
4
5
6
Selection
Exploration Formulation Collection
The learning process 1
2
3
4
5
6
Selection
Exploration Formulation Collection
The learning process 1
2
3
4
5
6
Selection
Exploration Formulation Collection
The learning process 1
2
3
4
5
6
Explore
Browse
Flexible filtering
Data Visualization
Data Visualization
Re-find
Highlight visited pages
Bookmark items
Recently viewed items
Recently viewed items
Organise
Add tags
Assign to a group
Capture relationships
Compare
Side-by-side product comparison
Chart comparison
Annotate
Comment on and rate saved properties
Investigate
Learn
Lookup
Monitor
Saved Searches
Email alerts
Email alerts
Email alerts
Collaborate
The like button
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Collaborative bookmarking
Investigate
Learn
Lookup
We must think beyond the individual query and help users accomplish their goals over time, across space, and with the people they trust.
Companies who help users throughout the entire learning process are more likely to: ✴ Create passionate, devoted users ✴ Benefit from the resulting transaction
The end goal is to provide value to our users, which in turn brings value to the business.
✴ Gary Marchionini, Exploratory Search: From
Finding to Understanding, 2006 ✴ Carol C. Kuhlthau, Inside the Search Process:
Information Seeking from the User’s Perspective, 1991 ✴ Ann Blandford and Simon Attfield, Interacting
with Information, 2010 ✴ Marcia Bates, The Design of Browsing and
Berrypicking Techniques for the Online Search Interface, 1989
ENTERPRISE SEARCH
Meetups
www.searchmeetups.com
ENTERPRISE SEARCH
London
ENTERPRISE SEARCH
Frankfurt
Thank You! @TylerTate @TwigKit http://twigkit.com/blog/ http://SearchMeetups.com