AncillPagesburg.qxd
12/28/12
6:52 PM
Page 119
Terms & Conditions HOW TO ORDER LS&S’s business hours are 9am-5pm Eastern Time Monday-Friday. To place an order, please call us at 1-800-468-4789 during business hours. Alternatively, you can fax your order toll free to 1-877-498-1482 at any time of the day, or visit our secure website at www.LSSproducts.com. Additionally, you can send us an email to LSSinfo@LSSproducts.com. Please do not include credit card numbers in any email correspondence.
PAYMENT LS&S accepts payment by credit card (Visa, MasterCard, Discover or American Express), check, or money order. International orders may pay by PayPal. We cannot accept COD’s. Eye Care Professionals, Corporations, and Institutional accounts (Not-for-profits, schools, and federal/state agencies) can apply for an open account. Terms on open accounts are Net 30 days. A valid purchase order must be used with all open account orders. Sales Tax: Illinois orders are subject to a 6.25% sales tax; New York orders are subject to an 8.75% sales tax. Organizations claiming a sales tax exemption, please send us a copy of your exemption letter or reseller certificate.
PRICES & PRODUCT CHANGES Prices in this catalog replace and supersede all previous catalogs. While we strive to keep our prices constant over the life of the catalog, due to the duration of our catalog, LS&S reserves the right to change prices at any time. Additionally, manufacturers may discontinue or change the design of certain items that we carry. We will
do our best to work with these changes and will notify you of any substitutions. LS&S is not responsible for typographical or photo errors in this catalog.
SHIPPING Orders are shipped from our facility within 24 hours, unless an item is back ordered. Transportation and insurance from Buffalo, New York are additional and will be added to your invoice. LS&S ships to all 50 states. Your order will be shipped ground unless otherwise specified. If you require next day or 2nd day delivery, please inquire regarding rates. Due to their size or weight, certain items have additional shipping charges. Extra shipping charges are noted near the respective item. LS&S also ships internationally. Please inquire about shipping rates for overseas purchases.
If your order totals: $24.99 or less $25.00-49.99 $50.00-99.99 $100.00-199.99 $200.00-299.99 $300.00-2,000.00
Add $6.95 $7.95 $9.95 $13.95 $17.95 $18.95
$2,000.00+ add $10 for each $1,000
Shipping scale applies to contiguous US only. Alaska, Hawaii, Puerto Rico, and US Virgin Islands require 2nd day Air UPS. Please call for shipping quote. International purchasers should also call for shipping quotes and other logistical matters. Shipping charges are not refundable and are subject to change.
DAMAGED MERCHANDISE If your merchandise is damaged in shipping, you must make a claim with the carrier. PLEASE KEEP ALL WRAPPINGS and notify the carrier at once.
RETURN POLICY LS&S has a 30-day money-back guarantee. If you are not satisfied with your product, for whatever reason, you may return it for credit, refund, or exchange. On the back of your invoice, there is a return form for your convenience. Please note, original shipping costs are not refundable. In order to receive full credit for the product, it must be brand new and in resalable condition, in the original packaging materials, including all instructions, accessories, and warranty cards. Any product returned not in resalable condition may be refused or subject to a restocking fee up to 15%. We strongly urge you to purchase shipping insurance on returning products. For faster processing, please call us for a Return Authorization (RA) number prior to returning any products. We will be happy to assist you. Non-Returnable Products: Special orders are not returnable. Computer software is not returnable. Food and Health Products: Due to federal and state food, health, and safety laws, products used on the body, for food preparation, and for medicine preparation cannot be returned. This policy includes, but is not limited to, glucose meters and strips, thermometers, blood pressure meters, eye droppers, and manicuring items.
Key Contact Numbers and Addresses RETURNS PHONE FAX TTY E-MAIL WEB
145 River Rock Drive, Buffalo, NY 14207 1-800-468-4789 (Toll Free) or 1-716-348-3500 1-877-498-1482 (Toll Free) or 1-716-873-3848 1-866-317-8533 (Toll Free) LSSinfo@LSSproducts.com www.LSSproducts.com
© 2013 LS&S, LLC. All rights reserved. No part of this publication may be reproduced or distributed in any form without the express permission of LS&S, LLC. LS&S Learning Sight and Sound Made Easier™, Father's Favorites™, We Try Because You Try™ are trademarks of LS&S, LLC.
1-800-468-4789
119