A4 July 15, 2010
Orangeville Citizen/Free Press and Economist
Headwaters to probe heart patient’s complaint By LINDSEY PAPP Staff Reporter
Cholly Boland, president and CEO of Headwaters
Health Care Centre, says the hospital will investigate a complaint it received from a Mono resident concerning its response to indications
he faced a possible heart attack. An e-mail containing a copy of Ian McKay’s letter of complaint to the hospital
was received by this paper on Tuesday. Mr. Boland, said Headwaters has a complete process concerning patient
complaints. “With any complaint we take it very seriously, we investigate it, we follow up directly with the patient and we implement changes based on what we’ve learned,” he said. Although Mr. Boland commented that Headwaters would be following up directly with Mr. McKay, he said they will not be commenting on this specific situation publicly. However, he did comment on Headwaters’ desire to improve in the event of an unsatisfactory visit to the hospital. “We prefer that they do it when they’re having the experience, when they’re having the situation, at the time that they have a complaint,” he said. “That’s the way we improve when people tell us what they are unsatisfied with and we welcome that opportunity.” In the letter, Mr. McKay said that on Tuesday, March 9 he experienced a sharp
The lawyers and staff of Shepherd, Osyany & King LLP welcome Ruhia Jokhio to our office. Ruhia received her Bachelor of Commerce from Ryerson University. Her major was in marketing, allowing her to develop her presentation, organization, leadership and teamwork skills. She also minored in e-business, Ruhia Jokhio allowing her to gain insight into the challenges facing businesses in an online marketplace. Ruhia completed her joint MBA/LLB degree at the University of Ottawa in 2008. During her MBA, Ruhia was one of five members of the Case Competition team that won first place at the national MBA games, competing against 14 MBA schools from across Canada in a timed business case analysis and presentation. After completing her degree, Ruhia spent her time travelling as well as developing her home renovation and interior decorating skills at home. Ruhia has a diverse work experience ranging from retail to investment banking. In her spare time Ruhia is an amateur cook, artist, movie buff and avid traveller. No stranger to new beginnings, having moved from the Middle East to Toronto to Ottawa, and now to Shelburne, Ruhia looks forward to working with and settling in the community. Ruhia has a special interest in municipal law, but she will be involved in every facet of our general practice of law. Please contact her at 519 925-5331, ext. 222, or jokhio@sok-law.com.
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with yet. Mr. McKay said he then went to his own doctor in Oakville on Friday morning, March 12. She had agreed that the symptoms were heart-related and required urgent attention, but referred him back to Headwaters because of his desire to be treated closer to home. He says he spent several hours in the Emergency department at Headwaters before yet another doctor agreed that he needed to schedule the same tests as the two previous doctors. Initially, the earliest appointment Headwaters had available for an Echocardiogram was April 12, a month away, but the X-ray department later managed to do it on March 24. He said the hospital’s Doctor of Radiology “told me that she would call the specialist and ask to have the timing for the stress test speeded up..” Mr. McKay said that
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pain in his chest while walking to work along Toronto’s University Avenue. The pain stopped when he stopped walking but it was enough to worry him into going to the Headwaters walk-in clinic after work that day. Mr. McKay said he was seen that day by one of the doctors at the clinic who believed it was heart-related pain and prescribed a nitroglycerin spray designed to relieve the pain if it happened again. The doctor had also stated that Mr. McKay would need to undergo a stress test as well as an angiogram. Although an urgent request was then faxed to another doctor’s office to schedule these tests, by Thursday, March 11, Mr. McKay had yet to hear anything from that doctor’s office about scheduling. When he called the office he was told the fax from Tuesday hadn’t been dealt
on 16 July 2010 June and Lee Moir
YOU PAY WHAT GM EMPLOYEES PAY
after waiting for a few days he called the specialist’s office only to be told the stress test could not be scheduled until after he had a consultation with the specialist, on April 22. “I immediately contacted my doctor who said this timing was unacceptable under these circumstances and, having given up on being able to receive treatment in the Headwaters Health Care system in any kind of timely fashion, I agreed that she refer me to her local system, i.e., Oakville Trafalgar and Trillium Hospitals. Within that system, I was able to go through all the necessary diagnostic examinations/ consultations and to receive (successful) angioplasty on May 13,” just three weeks later than his consultation with the specialist would have been in Orangeville. “I was advised by the cardiologist that, based on the nature of the blockage in my artery, I was fortunate not to have had a heart attack. I was scheduled for my follow-up consultation with the cardiologist on June 17 and it appears all is well.” Mr. McKay said his concerns lie in the Headwaters administrative system, the possible need for more specialists and the delays he experienced. Mr. Boland is not commenting on this specific case but stated that everyone involved will be spoken to during the investigation. “We really very sincerely want to ensure patients don’t have unsatisfactory experiences at Headwaters,” he said. “We want to make sure that we have the opportunity to improve.”
Groundbreaking held for old firehall
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Orangeville Mayor Rob Adams, MP David Tilson, Fire Chief Andy Macintosh and owner John Lokker, among others, were at the old firehall on Broadway to for a groundbreaking ceremony. Since Mr. Lokker bought the fire hall, which had been used as a Pizza Pizza outlet, five years ago, he has been planning to renovate it in an attempt to restore it to its former glory. “We saw potential to restore it to its original state,” he commented. Architect Ian Starkey stated that the addition to the building would be a total of 1500 square feet. The renovations will convert the old firehall into leasable office space, mixing the original charm of the historic building and the contemporary style of Mr. Starkey. Mr. Lokker said they are focusing on preserving as much of the style as possible. They are making replicas of the original fire hall doors currently being archived, as well as an old fire hydrant. A deadline has been set for the end of December this year.
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All persons having any claims against the estate of the above named, late of the Town of Shelburne, in the County of Dufferin, in the Province of Ontario, who died on or about 18th day of April, 2010, are hereby notified to send to the undersigned solicitors for the Estate Trustee, on or before the 5th day of August, 2010, full particulars of their claims. Immediately after the said day, the assets of the deceased will be distributed among the parties entitled thereto, having regard only to the claims of which the Estate Trustee shall then have notice. Dated at Orangeville this 15th day of July, 2010. John Douglas Cassan, Estate Trustee With a Will by his solicitors Mullin Thwaites Ward LLP P.O. Box 67 25 First Street Orangeville, ON L9W 2Z5 Patricia L. Sproule Ward 519-941-4559 (Ext. 225)