Student Customer Service... This year Lewis and Clark Community College is celebrating 40 years of success, which wouldn’t be possible without the hard work of each student and the College’s focus on providing students with support services to make attaining their educational goals an easy process. From the moment a student enrolls until the time he or she graduates, Lewis and Clark’s student service personnel work diligently to transition students on to their next step, whether it be entering the work force, re-entering the work force or transferring to a four-year school. Lately there has been a push within the College to further improve student services. Individuals and departments who work with students every day have gone through training with the Disney Corporation within the past year to improve their people skills, and student service has become a focus of performance evaluations as well as strategic plans. “We want to provide the best service possible for our students. They’re the reason we exist. So for us, taking care of our students is the same as a business taking care of its customers. We want to ensure that when students come here they’re getting a high-quality education that’s going to help them, and the services that allow them to focus on academics while everything else falls into place,” said Kent Scheffel, Vice President of Enrollment Services.
“Our goal is for the entire educational experience to be a positive one for students.”
Yvette McLemore, assistant director of Academic Advisement, said it’s her department’s job to make sure students are able to meet degree and certificate requirements during their time here, and that they are able to transition seamlessly to their next step. “We do so by communicating and networking with program coordinators and college representatives on program changes and updates and making sure students are informed. The end result is always rewarding – graduation,” she said. Nursing Division Assistant Diane McDonough has taken service training to heart and knows the importance of good service. “It’s important for the (Nursing) department as well as the College to make that good first impression and let students know we are here to help them,” she said. McDonough is sometimes a student’s first contact at the College. She answers questions and helps prospective Nursing students understand
Rick Marshall Coordinator, Assessment Center
Ryan Hardin Financial Aid Clerk
Heidi Scott Registrar 6 - “Discover” L&C
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Virginia Dollins N.O. Nelson Campus Assistant