26 November 2010
Today’s Tabbloid PERSONAL NEWS FOR b.showers@jisc.ac.uk
MERI
MERI
Update on our requirements document
People involved in the acquisition and maintenance of our E-resources
NOV 25, 2010 03:06A.M. We didn’t have a team meeting on Friday 19th, as about half the team weren’t available. The remainder started to look at our requirements document and rated each criterion using the MoSCoW method:
NOV 25, 2010 02:07A.M. The flowcharts I added that depict our current processes are the instructions used by our staff. As such, they are very specific to Salford and there are quite a few inititals used to denote the people invovled, so below is a bit of an explanation of the various people and teams involved in the E-resources process:
Must have Should have if possible Could have if it does not affect anything else Would like to have More will follow on this after our meeting tomorrow (26th), where we will be looking at the document again, and preparing to mark each ERM based on this system.
Collections and Digital Developments Team: Stella To (ST) - Acquisitions & Serials Officer: creates records on Talis, pays invoices, looks after renewals etc - has quite a lot of contact with vendors and keeps our information up to date on the E-resources spreadsheet as well as Talis
MERI
Our current procedures - map
James Allen (JA) - Collections Officer and David Lockley & Angela Dudley (DL/AD) - Collection Management Team Leader: maintain access to resources via SFX & Metalib - queries from Here you can see the ‘process map’ showing all of our E-resources the enquiry desk etc are passed on to the Collections Officer. Collect stats processes in one document: at renewal times; contact suppliers about problems, queries etc. Will speak to suppliers regarding trials and advertise these on the E-library https://docs.google.com/viewer?a=v&pid=explorer&chrome=true&srcid=0Bxug72ZifwRlODBlMmMzYTgtYWQ1Ni00MGFhLWE2ZDYtNTYxYTg4MjhlMjQ0&hl= blog NOV 25, 2010 02:22A.M.
Just to clarify, ‘Collections’ on this document refers to JA & DL/AD (see previous post on people involved in the process), who look after our resources on SFX and Metalib, collect stats etc.
Regina Ferguson (RF) - Collections Manager: Checks & signs licences, manages funds so oversees the whole acquisition process Licences also need to be read/signed by Sue Hodges (SH), Head of learning and research support; and Julie Berry (JB), our Acting Director
‘Acquisitions’ refers to ST & RF, who work more with the Talis records, financial information etc
Academic Support Team Academic Support Librarians (previously called Information Specialists and Liaison Officers) look after the resources for a particular school. They will often receive information from suppliers about new resources, trials etc. They are consulted when ordering, cancelling and renewing resources; they are in contact with acdamic staff so know which resources are most relelvant, on reading lists etc They also provide training to students on using resources relevant to their subject
1
Today’s Tabbloid PERSONAL NEWS FOR b.showers@jisc.ac.uk
26 November 2010
knowledge ... it should be quite a sight to behold once it’s complete!
Customer Services Team I spoke to some members of the Customer Services team regarding access issues. Although this team isn’t directly involved with the acquisition and maintenance of resources, and not included on the flowcharts, they play a key role in making users aware of available resources, and are the first point of contact for any queries, access problems etc.
- the #CULWIDGETS team at Cambridge have been working on a set of ‘permanent’ webpages for their website which will act as guide for any future intrepid widget authors. The fruits of their labour look to be a pretty extensive and clearly written guide which will be accessible to non-technical staff ... quite frankly it’s an inspiring piece of work and a good legacy for the project to leave behind. It will be interesting to know whether there is an appointed guardian in place to update the guide as things move forward. There’s also a very handy link to the Google guide to widgets. It’s interesting to note that Google have named them ‘gadgets’ rather than widgets ... perhaps to get over the perception of frivolity that is conjoured up by the word ‘widget’ (which is identified as an issue within the CULWIDGETS guide)?
Enquiry desk staff (both on the physical desk and on the phone) answer queries from borrowers regarding electronic resources e.g. how to access resources, problems with access etc Service Delivery Team Leader - currently working on a project to make more electronic resources accessible to external borrowers. Currently there are very few electronic resources made available on walk-in access PCs, but there are more resources that could be made available. Between the Collections and Customer Service teams, we are finding the licences that will allow some access to external users, and making those resources available.
We have been working on presenting our processes in a slightly diffrent format, which breaks down the individual tasks by team, hopefully making it clearer who is responsible for each stage.
Open publication - Free publishing - More lmsmash
Last weeks Tabbloid could pretty much be renamed the ‘Culwidget Weekly’ it features their final project posts and some widget usage graphs that offer some fairly compelling evidence for the success of a couple of their widgets (albeit with plenty of room for further improvement in the coming year). In their final project blogpost the team put their finger on something that we’ve observed as outside observers; namely that the end of the JISC project doesnot mean the end of the project blog (or project tweets). It will be interesting to see how many of the projects remain active after their project funding has come to an end. From our point of view it may well mean that there is more to synthesis than we’d initially anticipated and no doubt these post-project reflections and progress reports will provide us with some much valued content to draw on as we start to consider our final report. All good stuff! The #UX2 team posted a useful reflection on their usability testing experience and provided a link to their final report. Usability testing is another of those times when we are reminded that if it weren’t for those pesky users (in this case recruiting volunteers and then dealing with the sometimes inevitable number of no shows) then the task would be much simpler. Of course without the users there would be no user testing so it’s a challenge that has to be overcome. And of course with a small usability study every no show has a bigger impact so we’ll be on the look out for any tips around ensuring the maximum turnout and we’ll share what we find. As a big fan of word clouds, I was pleased to see the inclusion of one in Lorraine’s post - it really brings out the overall tone of users’ feedback in an effective way.
LMS MASH
Tabbloid #7 and #8: Double Bonanza NOV 25, 2010 01:54A.M. I have been away on holiday in a remote Northumbrian cottage so there’s a double dose of Tabbloid delights for you this week: Open publication - Free publishing - More lmsmash
Some noteworthy points are as follows: - the #SALFMERI project are part of the Electronic Resource Management (ERM) strand and have been looking at their current procedures in preparation for identifying ERM use cases and requirements. This investigation has been a very useful exercise for them which has revealed that information on electronic resources within Salford University (and the people who use them/have a strategic interest in them) is highly dispersed and hard to find - in fact often the information is invisible because it is locked inside one person’s head. The team are working towards a single process map which will draw together all of this tacit and explicit
2
Today’s Tabbloid PERSONAL NEWS FOR b.showers@jisc.ac.uk
26 November 2010
COVENTRY UNIVERSITY PRIMO IMPLEMENTATION PROJECT
Final blog post - appendix NOV 23, 2010 09:19A.M. By popular demand, here are the requested screen dumps... 1. Locate interface displaying search results at Coventry University
2. Locate displaying integrated item availability information at Coventry University
3. Sample user reservation display at Coventry University
3