Contents Welcome
2
Safety
11
Your Opinion Counts
3
Infection Prevention
11
About LMH
3
Preventing Falls
12
Mission, Vision and Values
5
Preventing Medication Errors
13
Arriving as Our Guest
6
Know Your Meds
14
Your Room
6
Questions About Medications
14
Calling Your Nurse
6
Deep Vein Thrombosis
15
ATM
6
Speak Up—You’re In Charge
15
Electrical Appliances
6
Fire Safety
6
Patient Rights and Responsibilities
16
6
Advance Directives
21
7
Living Will
21
Durable Power of Attorney for Health Care
21
Ethics Committee
22
Your Health Care Team
22
Your Privacy and Information
25
HIPAA
26
Copies of Medical Records
27
Preparing for Discharge
27
After Hospital Care Definitions
29
Billing
30
Giving Back—Helping Us Help Others
31
Flowers Guest Meal Trays
Internet Access
7
Interpreters
7
7
M.E.T. Code
7
Newspapers/Magazines
7
Notary Public
7
Pastoral/Spiritual Care
8
Patient/Family Education
8
Patient Meals and Menus
9
Smoking
9
Telephone
TV
10
Visitor Information
32
Valuables
10
Important Phone Numbers
34
Comfort Care
10
9
n n n
1