student learning support needs. College- wide department chair meetings also provide a forum for a wider discussion of student learning support needs. Evaluation The college meets this standard. The college has a well-developed and varied process, both formal and informal, for identifying the learning-support needs of its students. The college is in the process of defining student learning outcomes, selecting appropriate assessment methods, and implementing assessment throughout all student support services departments. This will provide further tools to assist in identifying student learning support needs across the college. Planning Agenda None. II.B.3.a The institution assures equitable access to all of its students by providing appropriate, comprehensive, and reliable services to students regardless of service location or delivery method. Description Laney College offers day, evening, and weekend services to meet the needs of all its students equitably. Campus-based student support services departments are open Monday and Tuesday, 8 a.m.–7 p.m. and Wednesday through Friday, 8 a.m.–5 p.m. The college provides comprehensive services for students, beginning with outreach and continuing with admissions, orientation, assessment, counseling, and student follow-up. In an effort to further student access, the college offers online services, including online applications, registration, and advising (IIB13, IIB3a-1). Students with disabilities who need assistance with orientation and assessment may arrange for accommodations through Programs and Services for Students with Disabilities (PSSD). Students with disabilities may also use the Welcome Center, where student ambassadors will assist them. Designated computers with adaptive technology are available for students. The student services division outreach activities meet
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prospective students’ needs in a variety of ways. Visits to local high schools are conducted regularly by the outreach specialist and student ambassadors. Student ambassadors function as mentors and role models for new students, emphasizing the importance of staying in school and pursuing higher education at the community college (IIB-15). The outreach program at Laney College is engaged in several projects with the local school community, including working with Oakland middle schools. The goal of these outreach activities is to inspire students who would not normally pursue higher education to consider career and technical programs at a community college. The quality and effectiveness of student support services are reviewed regularly through Student Services Council meetings. Each month, the department leaders meet to discuss issues related to programs and services and to share information. The vice president of Student Services and the two deans of Student Support Services meet to review issues and priorities with department and program units. Each unit of the Student Services department provides an annual report that summarizes the unit’s programs and services, the number of students served, the types of services provided, the unit’s accomplishments for the year, and future plans and actions (IIB-10). Evaluation The college meets this standard. The college is developing student learning outcomes and implementing assessment across all student services departments; this process will provide valuable data regarding the contribution of student services to student learning. The college is also in the process of developing comprehensive online services as delivery methods change with technology. Planning Agenda None. II.B.3.b The institution provides an environment that encourages personal and civic responsibility, as well as intellectual,