Our penchant for the being ‘first’ begins with our name To be the first when it comes to offering world-class security solutions in the region. To be the first name that comes to your mind when you think of security. To be the first in identifying your needs. To be the first in exceeding your expectations. At First Security Group, we are all about the importance of safety and security, for enterprises and individuals alike. As a 100% Emirati owned enterprise we aim to be the first choice for your security services requirements. We apply global standards to making Dubai one of the safest and most secure places on earth. First Security Group is one of the leading security services providers in the UAE with activities spanning physical security, training, credit and risk services, state-of-the-art security systems, events and marine assignments.
Message from the Chairman First Security Group LLC was founded in 2004 with the vision of His Highness, the Vice President, Prime Minister and Ruler of Dubai, Sheikh Mohamed bin Rashid Al Maktoum. Each member of the Board brings 35 to 40 years of official security experience to the table as well as business acumen from a number of prestigious locally owned groups of companies. The blend of experience, integrity and quality has made First Security Group LLC the market leader it is today and offers a range of security and risk services to our prestigious clients. On behalf of the First Security Group Board of Directors, we offer our thanks to our partners and clients and wish you continued success in your business ventures.
Message from the CEO In First Security Group we believe in leading the way in every single step we take. Committed to excellence, we have dedicated ourselves to setting the highest standards in the security industry and adding value not only to individuals but to society as a whole. First Security Group stands for the security and safety of the UAE and is proud to be part of the vision of the country’s leaders. On behalf of First Security Group, I would like to express our deepest gratitude to His Highness Sheikh Mohamed bin Rashid Al Maktoum for his guidance and utmost support. We will keep following his vision to secure the present and future of Dubai, the UAE and its people.
First Security Group. The first steps. Like all successful organizations, First Security Group came to life with a simple vision. In 2004 ten of the key leaders responsible for the establishment of Dubai’s Law Enforcement and Security Infrastructure formed First Security Group. The Board of Directors consists of 10 retired Major Generals who have each given more than 35 years of distinguished service in the Dubai Police. It was their mission to leverage their vast amount of security services experience and offer best in class products and services and raise standards across the industry.
Three Companies – One group. First Manpower
First Manpower specializes in providing both skilled and unskilled staff for hospitality, cleaning and maintenance services.
First Information Security First Security
Offering a comprehensive range of security and safety services that conform to global standards, First Security is operated through its divisions including Credit and Risk, Health and Safety, Guarding, Cleaning and Housekeeping, Special Projects and Training Centre.
First Information Security is dedicated to offer a comprehensive range of security products and services that comply with the latest international industry standard requirements. This division offers solutions in the areas of authentication and identity management, secure content, professional security services, information security training and computer forensics.
Leadership Board of Directors
Chairman: Maj. General Sharafuddin Alsayed Mohammed Hussain Sharaf Vice Chairman: Maj. General Nasser Abdul Razaq Al Razooqi CEO and Board Member Maj. General Abdulaziz Mohammad Abdulla Al Bannai Board Member: Maj. General Ismail Abdulla Al Gergawi Board Member: Maj. General Juma Aman Obaid Aman Managing Director: Mr William Boulter
When quality is the first priority, rewards naturally follow At FSG achieving and maintaining a high level of service and quality standard is of paramount importance. In our constant endeavour to delivering value and excellence to our clients, the company has garnered many accolades over the years.
ISO 9001:2008
We received the ISO 9001:2008 Quality Management System certification from the International Organization for Standardization (ISO), making it the first security company with 100% UAE National ownership to be accredited by the ISO for security services, related specialized training, credit & risk services and debt collections.
World Safety Organization International
We are the World Safety Organization’s international representative office for the UAE.
First Security Group Services designed around you Our team consists of specialists from different security and operational fields from over 20 countries worldwide, including in the fields of corporate administration, corporate finance and IT. Our services include Credit and Risk Services, Special Projects, Housekeeping and Cleaning, Guarding Operations and Training.
Guarding & Operations. For complete peace of mind.
We provide high quality manned security services with a focus on quality and professionalism. Our security personnel undergo ‘Health & Safety’ training which is certified by the World Safety Organisation. Well-trained, alert and experienced security personnel are indispensable to a sound risk management and facilities strategy. Our teams are experienced in all forms of guarding services such as: | Retail and Shopping Malls | Industrial and Job site | Logistics and Warehousing | Valuables and antiquities | Mass transportation (Dubai Metro) | Private homeowner, residential and VIP | Clubs and events security, Major concerts or sporting events.
Training Centre. With an eye on tomorrow.
Dedicated to moulding tomorrow’s security professionals, the FSG Training Centre offers fully accredited and certified courses for Security, Law Enforcement, Occupational Health & Safety, Fire Safety, First Aid, Water Safety and Essential Skills. The FSG Training Centre is staffed by qualified and accredited trainers, registered with the Dubai Police and Dubai Ambulance Services. All of our programs are accredited and as per international standards of the respective awarding bodies.
Special Projects. The A to Z of Security Solutions.
Our Projects Division implements the latest innovative security solutions for the industry in general, as well as made-to-measure applications for clients on request. We offer conventional security systems and solutions in addition to advanced and state-of-the-art equipment such as Internet Protocol (IP) CCTV systems. Our team consists of consultants, technical experts and project managers focused on applying hardware and electronic equipment for the protection of all physical assets. We secure individual outlets or whole buildings and residential and commercial projects by supplying, installing and maintaining the following: | CCTV Systems | Access Control and Time Attendance Systems | Voice Evacuation Systems | Audio/Visual Systems | Fire Alarm Systems | Fire Fighting Systems | Fire Suppression Systems | Intrusion Systems | IT Security Systems | Nurse Call Systems | Parking and Barrier Systems | Public Address System | Building Automation System | Tactical Survey Systems | Electronic Number Plates for Vehicles (used for access control and tracking) | Explosive Detection Systems | Metal Detectors Devices | X-Ray Systems | Chemical Detectors Systems and Devices | Wireless Systems | Control Room Systems
Credit and Risk Services. The next level in Risk Management.
We provide bespoke Services to form the missing link in your risk management program. With a talented and dedicated team that comes from varied backgrounds such as legal services, intellectual property, brand protection, collections etc., we cater to your varied risk management requirements. Our services range from identifying risks prior to an undertaking to recovery of assets. Thanks to our partnerships with global players, Credit and Risk Services can be undertaken worldwide. Our services consist of: Legal Support | Retail Collections | Commercial Collections | Asset tracing and recovery | Business Reports | Brand protection and IP services | Research based services
Housekeeping. Cleaner Environment, Better Life.
From residential, retail, mall and showroom locations to Dubai’s mass public transportation, our Housekeeping Division covers all walks of life. We have a modern training centre where we train all our cleaning staff to international standards and to the specific client’s requirements. We use the latest equipment and materials including micro-fibre material and environmentally – friendly chemicals. Staff retention and quality customer service are our hallmarks Our services comprise: Post construction cleaning | Car parks and road areas cleaning | Spot cleaning and deep cleaning | Carpets, Flooring and Upholstery cleaning | Governmental services | General cleaning services for external and internal areas | Residential areas | Corporate and retail mall cleaning services | Contract and bespoke specialized cleaning services
Accommodation:
The FSG Accommodation for the guards and staff is the best in the industry. We believe that our personnel are the key to our high standard of services. Special attention is paid to staff morale and their living areas and space requirements. Our accommodation is also available to clients who value quality and staff welfare. We tailor packages for your manpower needs that offer best value for money and reflect positively on your corporate image.
Clients come first There is no greater recognition than the one by our clients. Our list of clients is a testimony to the quality of our work. The fact that many among them have been with us since our inception only reaffirms our focus on quality services. Beyond business, we build enduring bonds with our clients. A selection of our valued clients:
JT Metro JV ( Dubai Metro) | Mitsubishi Corp ( Dubai Metro) | Serco Middle East | Meydan Corporation | Axiom Telecom | Bin Suloom Group | Dubai Ladies Club | Dubai Courts | Dubai Real Estate | General Motors Middle East Operations | Hamdan Bin Mohammed University | Japanese School | Jebel Ali Cement | Jebel Ali Nursery | J.P. Morgan |Sharaf Group | Middlesex University Dubai.
Dubai has many firsts to its credit and we aspire to be the first on the security front. Quality Policy We are committed to being the FIRST in providing value added quality services in our respective markets. We shall comply with the applicable laws and regulations set by the statutory bodies and conduct periodic review of customer requirements to provide professional services. We will focus to build up our Quality Management System to set a high standard of deliverables and are committed to the continual improvement through monitoring and measurement of service delivery with periodic review of quality objectives. We aim to achieve complete customer satisfaction at the same time focusing on meeting the expectations of the employees and other stakeholders. Our Quality Management System shall be engineered around the best working atmosphere where all are committed to excellence.