FOR IMMEDIATE RELEASE TKS Information Transmitted: 17 JULY 2014 Contact: Steven Kallay Marketing, PR + Communication TKS Telepost Kabel-Service Kaiserslautern GmbH & Co. KG Altes Forsthaus 2 67661 Kaiserslautern tel: + 49 631 3522 302 fax: +49 631 3522 356 steven.kallay@kabeldeutschland.de
TKS NETWORK UPGRADES SCHEDULED ON 22 JULY, 0:00 - 06:00 On-base and off-base customers Germany-wide will experience one short-term service outage. Kaiserslautern, Germany - July 17, 2014 - On Tuesday July 22, between 0:00 and 06:00, TKS will implement a series of major network upgrades that will result in a one-time interruption of TKS services including easyConnect, easyTV, AFN via the on-base analog cable network, and Exchange Connect. The duration of the service interruption will be approximately 1-2 hours and affects TKS customers living both on-base and off-base Germany wide. This infrastructure upgrade will lay the groundwork for a planned increase of Internet speed, and for the introduction of new and enhanced network services. When the upgrades are completed all TKS network services will automatically resume with full functionality, customers are not required to reset or reconfigure their existing setup. Customers may contact the TKS customer service hotline should there be any type of persistent technical issues after 06:00 at 0631 3522 499. (Available 24/7, standard fixed network dialing rates apply, a free call from the TKS fixed network.)
TKS TECHNICAL UPGRADE / OUTAGE When:
Tuesday, 22 JULY 2014 0:00 - 06:00 (midnight to 6:00 a.m.)
Where:
Germany wide / on-base and off-base
Service outage:
1-2 hours
Services:
easyConnect (telephone/internet) easyTV (digital cable television) AFN on-base cable television (analog) Exchange Connect (Internet service)
Requirements:
none - all services restart automatically
Page 1 of 1