Kassoy Information
4
It’s Easy to Order! • Just call us between 8:30 a.m. and 6:00 p.m. Eastern Standard Time (EST)
toll-free at 1-800-4-KASSOY (1-800-452-7769) or at (516) 942-0560 in the NYC
Metro Area, then press 1;
• Visit us at www.kassoy.com; • Use our 24-hour fax (516) 942-0402; or • E-mail us, sales@kassoy.com. We gladly accept most credit cards, including:
Ask us about establishing an open account.
We Deliver Quickly: Over 95% of our orders are shipped the same day we receive them. Our standard shipping method is ground service; we can ship
or
overnight if you need your items the next day. Two day services and USPS delivery are also available. COD orders are $10.00/box plus the cost of shipping.
Kassoy Information Our Commitment: From talking with customers,
of ordering.
should be contacted for
applied. NO CREDIT WILL BE
information. Repairs are subject
ISSUED WITHOUT A SIGNED
we recognize that our most
Limited Warranty:
valuable asset is the expertise
All the products in this catalog
that we’ve developed over 75
are guaranteed to be free
Returns:
years. It’s not enough to merely
of defects in material and
Merchandise in saleable
offer a broad range of quality
workmanship. Our guarantee
condition and with all original
products at competitive prices,
is limited to within thirty days of
packaging (including instruction
quick delivery, or immediate
purchase for repair, replacement,
manuals, etc.) may be returned.
customer support when needed.
or refund for defective
Software and special orders are
Even though we do all these
merchandise. It does not extend
NOT returnable. There may be a
things, we also ask the right
beyond the purchase price of the
restocking fee of at least 15% for
questions so we can understand
item. We expressly disclaim liability
products being returned without
what you really need from us,
for consequential damages and
following these guidelines:
and which products will be the
for breach of any expressed
most beneficial to your business.
or implied warranty including
Understanding your business,
merchantability or fitness for
that’s the commitment you get
purpose. All warranties subject to
from Kassoy.
change.
Minimum Order:
If upon examination or first
Our minimum order is $35.00, not
use, the product is found to
including shipping charges.
be defective, please call for an RMA number, return it to us
Pricing:
with a brief explanation of the
All prices are current at press
defect, and you will receive a
time (Dec. 2010). Although
replacement item. Returned
we make every effort to hold
items must have an RMA
these prices, pricing may vary
number. RMA numbers are valid
for factors that are beyond our
for only 14 days. If items are not
control.
received by Kassoy within 14 days of when RMA is issued, a
Design and Manufacture:
new RMA must be obtained.
The photographs and
Items which have been abused
descriptions in this catalog
or used for work for which they
resemble the actual product
were not intended, will not
as closely as possible. However,
qualify for this guarantee. All
specifications may sometimes
specific warranties listed in this
vary. If tolerances or dimensions
catalog are manufacturer’s
are critical to you, please
warranties. If an item needs
mention this at the time
repair under warranty, Kassoy
to shipping charges.
• You must request a return within 30 days of the original invoice (Please note, NO REFUNDS on software purchases or special orders). • All original, unaltered manufacturer’s packaging both inside and out must be sent back. Please do not write on any part of the packaging.
COPY OF THE RMA SHEET. • The RMA number MUST be printed on the address label NOT on the original manufacturer’s box. If the box is marked in any way, a “new box charge” will apply. Returns should be sent to our Office and Warehouse location below.
Office and Warehouse: 101 Commercial Street Suite 200 Plainview, NY 11803 516-942-0560
New York City Showroom:
28 W. 47th Street New York, NY 10036 212-719-2291
• Products must be in resellable,“as new”condition. • Labels, ribbons and cables must be removed from printer prior to shipping. • NO CREDIT will be issued for labels or ribbons that have been opened or used. • You MUST obtain an RMA number (valid for 14 days from date issued), by calling 516-942-0560 BEFORE returning any eligible merchandise. A fully executed copy of the RMA sheet must be filled out, signed and faxed back, as well as put in the box, to ensure proper credit is © 2011 Kassoy LLC.