ISFA Countertops & Architectural Surfaces, Vol. 5, Issue 2
Countertops & Architectural Surfaces is the official publication of the International Surface Fabricators Association (ISFA). It contains the latest news and information relevant to the countertop and surfacing industry.
Volume 5 � Issue 2 � Single Issue $14.95 Copper as a Countertop Material Page 19 Taking Green Up the Chain Page 20 Writing the Killer Sales Plan Page 22 Fabricator Profile: Countertop Shop Page 30 Think Zinc Page 14 Exotic Metals for Countertops Circle RS#01 on page 49 or visit www.isfanow.org/info. CREDITS Letters to the Editor Countertops & Architectural Surfaces welcomes Letters to the Editor. If you have questions about the magazine, or would like to make a comment, or voice an opinion about the magazine, ISFA, or the industry in general, please feel free to write to us. Please send letters to firstname.lastname@example.org or to Letters, ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor. Include a telephone number and address (preferable email address). Letters may be edited for clarity or space. Because of the high volume of mail we receive, we cannot respond to all letters. Send queries about Countertops & Architectural Surfaces to email@example.com or mail to ISFA, 165 N 1330 W Unit A3, Orem, UT 84057 or fax to (801) 341-7361 attention: Editor. Photography Photos in this publication may not depict proper safety procedures for creative purposes. ISFA and Countertops & Architectural Surfaces support the use of proper safety procedures in all cases and urge readers to take steps to institute such procedures. Photography/graphics provided by: Mio Metals, Sterling Surfaces, The Countertop Shop, Abet Laminati, DuPont and Fred Hueston. Magazine Credits Publisher & Editor: Kevin Cole Proofreader: Nancy Mueller-Truax Design: Velasco & Associates Contacting ISFA ISFA Officers of the Board Phone: (801) 341-7360 Toll Free: (877) 464-7732 Fax: (801) 341-7361 firstname.lastname@example.org www.isfanow.org Russ Berry, President Mike Langenderfer, Vice President Joe Hoffman, Secretary Dave Paxton, Treasurer Hunter Adams, Immediate Past President About this Magazine ISFA Directors Countertops & Architectural Surfaces is published quarterly by the International Surface Fabricators Association (ISFA), with a fifth "Buyers Guide" issue publishing in September. Individual copies of Countertops & Architectural Surfaces are available at the nonmember "newsstand" price of $14.95. Countertops & Architectural Surfaces is also available by individual subscription at the following rates: ISFA nonmembers, one year (five issues) $30.00; ISFA members, one year free with every membership renewal. Special rates and charges apply for orders outside of the United States. Call for details. To subscribe, call (877) 464-7732. Printed in the United States of America. Copyright � International Surface Fabricators Association 2012. All rights reserved. No part of this publication may be reprinted or otherwise reproduced without publisher's written permission. Countertops & Architectural Surfaces and The International Surface Fabricators Association assumes no responsibility for unsolicited manuscripts or photographs. Materials will be returned only if accompanied by a stamped, selfaddressed envelope. For change of address, please include old label with new information, including both old and new zip codes. Allow 3-6 weeks for address change to take effect. Periodicals postage rate is paid at the Lehi, Utah, post office as well as others. Opinions expressed by writers in this magazine are not necessarily the opinions of Countertops & Architectural Surfaces or the International Surface Fabricators Association, but rather those of the individual writers. Postmaster: Send address change to Countertops & Architectural Surfaces magazine, 165 N. 1330 W., Unit A3, Orem, UT 84057. Mike Nolan, Director Martin Funck, Director Jon Blasius, Director Christina Humiston, Director Mark Anderson, Associate Member Rep. Michael Astill, Associate Member Rep. ISFA Staff Kevin Cole, Communications Director Mike Nolan, Director of Education Paul Wisnefski, Sales Associate Meg Pettingill, Administrative Assistant Cover Photo This zinc bar from the Red Lion Inn in Sacramento featuring a bull nose edge is part of a trend toward exotic metals in high-end applications. Mio Metals of Sonoma, Calif., is one of a handful of companies on the edge of this trend. Read the full story on Page 14. International Surface Fabricators Association � Vol. 5 / Issue 2 � 3 CONTENTS Features 14 Zinc Surfacing Plays Critical Role in Restaurant Design Mio Metals expounds on the choice of zinc as a countertop material. 19 Copper Tops: Copper as a Countertop Material What's the story behind copper? 20 Taking Green up the Chain DuPont achieves zero landfill status in Building Innovations business. 14 19 20 22 Writing the Killer Sales Plan Sales planning could be your ticket to success. 30 Fabricator Profile A look at The Countertop Shop in Holland, Ohio. 34 Compact Grade Panels Could this be the next new thing in laminate? Departments 6 From the Editor 7 Letter to the Editor 8 President's Letter 9 Calendar of Events 10 Industry News 24 Shop Management Matters 26 Education Connection 36 ISFA News 40 ISFA Fabricator Directory 45 Product News 49 Reader Service Form 50 Classifieds/Ad Index 30 4 � Vol. 5 / Issue 2 � International Surface Fabricators Association 34 Circle RS#02 on page 49 or visit www.isfanow.org/info. From the Editor From the desk of Kevin Cole, Editor & Publisher, and ISFA Communications Director Play It Safe This Summer Summer is once again upon us, bringing thoughts of cookouts, sunny days and summer vacations. Many people take advantage of the warm weather and vacation days to renovate, which can translate into more business for summertime also means more teens are those working in the surfacing industry. But enrolling the workforce, taking on summer jobs. trades, as well as college students wanting to procedures at all times. However, not all shops are. With statistics like these, safety comes to the forefront. And really, it isn't just about teenagers or even new employees. Safety is about everyone. There is no middle ground when it comes to safety; there is no "kind of safe" -- either you're being safe or you aren't. There is no amount of loss of life or limb. savings, either time or money, that is worth the We all know how easy it is to cut corners and of safely. When an employee in your shop New high school graduates are breaking into the earn some summer cash. They are likely to be inexperienced around potential shop hazards, consider safety. which means more than ever it may be critical to According to government statistics, more how enticing it can be to work quickly instead sees others working around the material safety data sheets (MSDS) rather than with them, and without the correct personal protective than 70 percent of teenagers take on work during their high school years, and, of course, employment peaks during the summer. Maybe around the shop? If so, keep in mind that for you have brought in some eager youth to assist most teens, a job isn't a livelihood -- yet -- but perhaps a short-term source of income to fund youths are short-term employees, or maybe their out-of-school celebrations. Many of these long-term employees that don't know it yet, but The National Institute of Occupational Safety equipment (PPS), he or she has been started on the path toward potential injury. Safety requires that we lead by example, even if it takes a little more time or effort. I know how important your business is and hope it is profitable and productive. I sincerely hope you have an enjoyable summer full of great one thing most of them are not is overly careful. and Health (NIOSH) estimates around 250,000 workers under the age of 18 will be injured on the job this year; as many as 70 of them will die. Did you know that two teen workers are injured on the job every minute? memories, but more than that, I hope you have a or long-term. safe one for you and your employees, short- As always, I look forward to your feedback. Sincerely, Like all good employers, I know your shop is big on safety. Everyone uses their safety glasses at all times, and everyone is consistently vigilant in avoiding jury and following proper safety Kevin Cole, Editor & Publisher email@example.com 6 � Vol. 5 / Issue 2 � International Surface Fabricators Association Letter to the Editor Dear Editor: I must respectfully disagree with my friend Jon Olsen, author of "Considerations When Competing Against the Big Box Stores" (Vol. 5, Issue 1), when he said, "Box stores aren't really getting stock for cheaper; they just push the deals the distributors make available." Put yourself in the buying position of the big box stores. If you knew you were going to be buying solid surface and quartz by the boxcar, wouldn't you use that level of volume to leverage highly discounted prices directly from manufacturers? Of course you would. Any less would be bad business. While I don't know where Jon is getting his information, I'm getting mine from experience as a Certified DuPont Fabricator. Years ago, when bidding a top for a large restaurant chain, my distributor told me the chain had negotiated special pricing directly with DuPont. It was considerably lower than my normal sheet price. Years later, as an employee of a large fabricator with a contract with a national home builder, we tracked the sheet numbers, the quantities, the addresses and other information of the material used on the jobs of the home builder for submission to the distributor. This documentation kept us from using the heavily discounted material on our other jobs. Jon also suggests to "...take advantage of leftover material. If you do, you won't need to buy as much stock." Unfortunately, if you are a fabricator of a certain major quartz product for a blue big box, you are required by the manufacturer to buy all the material required for each individual job. The leftover half sheet from the previous job may make a nice vanity for your retail customer, but you'll not be using it on the next blue box job, even if the sheet sequence and particulate match are perfect. The manufacturer's profit goes up and into their bank account, while yours leans in a rack. Jon mentions the solid surface colors that are exclusive to the big box stores, and I can recall seamed undermount sink discounts offered by Home Depot that the distributor didn't offer to other fabricators. Exclusivity and special discounts are the result of volume clout at the negotiating table. Jon also suggests lowering top removal prices to beat the big boxes. The big boxes have told the manufacturers they will not be beat on price, and the manufacturers have wisely acquiesced. Fortunately, customers do not buy based strictly on price, at least not the customers you want. The customers you want buy based on value. It isn't easy to sell value over price or everyone could do it. However, it must be done. Determine your exclusive value proposition and sell it. Sincerely, Joseph Corlett Dear Joseph: Thanks for your letter. You certainly make some good points. In response, we talked to Jon to get his take on your point of view. Below is what he had to say. Thanks for sharing your thoughts. Sincerely, Kevin Cole, Editor While I certainly appreciate Joe's thoughts, I'm not sure he's comparing apples to apples. I believe the prices a fabricator receives for a large restaurant chain's account or that of a national builder would not be the same as a fabricator working for a box store. Interestingly, I recently needed to purchase roofing materials. I received a price from a box store and a price from a local lumberyard. The box store price was $400.00 higher. Of course, roofing materials aren't countertop materials either. Also, as a box store fabricator we were never asked to buy a certain amount of material for any particular job. If we used leftover material to do a job, that was up to us. Of course, we worked with solid surface, so the particular quartz manufacturer may have such a policy. Generally, though, I see using outfall as a good way to keep costs down. I will not argue that we shouldn't sell on value and that it isn't always about price, but I want to reiterate my point. By reviewing the article you will see that a fabricator has many more options in cutting costs than a box store fabricator does, and that it is not impossible to compete with the box stores if you need to. We just all need to think outside the box and take advantage of the opportunities that are available. Jon Olson Circle RS#03 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association � Vol. 5 / Issue 2 � 7 From the President From the desk of Russ Berry, ISFA 2011-2012 President Lessons from the Geese For all of you who are familiar with geese and the business management lessons they teach, want to go. We should be willing to accept their help and give out help to others. Share Fact: When the lead goose tires, it rotates back point position. into the formation and another goose flies to the Lesson: It pays to take turns doing the hard tasks and sharing leadership. As with geese, people are interdependent on each other's skills, capabilities and unique arrangements of gifts, talents and resources. Encourage Fact: The geese flying in formation honk to encourage those up front to keep up their speed. Lesson: We need to make sure our honking is encouraging. In groups where there is I offer a reminder. And for those of you who are opportunity to introduce them. unfamiliar with the "geese teachings," I relish the "Lessons from the Geese" was written in 1972 more to do. The website is constantly improving and the magazine still contains the best surface fabricator media in print. ISFA is gathering around the country giving fabricators a chance to draw together and network. Education is evolving to become a great resource for business leaders as well as fabrication. So truly we are ISFA NOW. I share with you a thought from the current corporate and cultural prophet of our day: "... you can't connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. ..." -- Steve Jobs This year I have had many conversations with fabricators all over the world; from China, the United Kingdom, France, Germany and of course the United States. I found myself looking back and have heard so many comments about the past that I am compelled to tell you all that business tomorrow could care less about where we were 10 years ago or even yesterday. The "good old days" don't increase your revenue, or more importantly, your profit. Trust that you can be valuable in the marketplace and go talk to your customers. Find out what they value and be the provider of the services they desire! My hope for every fabricator is that we can find a way to develop our industry so that the next generation has the opportunity to continue to furnish and install premium decorative surfaces. Enjoy the content of the magazine, reach out to other fabricators and realize that every single one of us doing a little bit everyday to grow the industry means that we have thousands of people working together to generate interest in what we do. Together we have a global voice that can tell the world about the great services and products we provide. by Dr. Robert McNeish of Baltimore. Dr. McNeish in school administration in the Baltimore public church as a lay minister. He was apparently was a science teacher before he became involved schools. Interestingly, he also taught in his local intrigued by a flyer he picked up near where he went to observe the geese on the Eastern Shore of Maryland. From his observations and using the facts contained in the flyer, he wrote "Lessons from the Geese" for a lay sermon he delivered in Northminster Presbyterian Church called him and got his permission to print in Reisterstown, Md., in 1972. In 1987, a nurse "Lessons" on small cards to hand out at the encouragement, the production is greater. The power of encouragement (to stand by one's heart or core values and encourage the heart and core of others) is the quality of honking we seek. Help Fact: When a goose gets sick, wounded or shot it down to help and protect it. They stay with down, two geese drop out of formation and follow it until it dies or is able to fly again. Then, they with the flock. National Nurses Convention. And in 1990, U.S. Representative Dutch Ruppersberg called Dr. McNeish to obtain permission to read it at his five great lessons: Unison Fact: As each goose flaps its wings, it creates an uplift for the birds that follow. By flying in a range than if each bird flew alone. V-formation, the whole flock adds greater flying Lesson: People who share a common direction and sense of community can get where they traveling on the thrust of others. Return Fact: When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take advantage of the lifting power of the bird immediately in front of it. are going quicker and easier because they are inauguration! Enough of the history ... here are launch out with another formation or catch up Lesson: If we had as much sense as geese, we when we are strong. will stand by each other in difficult times as well as Every ISFA member needs to be in unison as a fabricator, return to the group when we deviate, share the common purpose we have, encourage each other when we can and help to the best of our ability. We have successfully navigated another year stability and to be refocused on the needs and worked to move the organization to financial of the members. We have focused on three Russ Berry, ISFA President RussBerry@asst.com Lesson: If we have as much sense as a goose, we stay in formation with those headed where we 8 � Vol. 5 / Issue 2 � International Surface Fabricators Association tasks: to PROMOTE, CONNECT and CERTIFY fabricators. The work has just begun and there is Calendar of Events CCI Advanced 3-D Molds, Water, Light & Fire Aug. 1 � 3 Raleigh, N.C. (888) 386-7711 Buddy Rhodes GFRC Advanced Training Oct. 17 � 19 Knoxville, Tenn. (800) 575-4401 Oct. 17 � 18 Baltimore, Md. (800) 677-6278 Buddy Rhodes Concrete Training Aug. 15 � 16 Knoxville, Tenn. (877) 493-0205 NeoCon East ISFA/IWF Countertops Symposium Aug. 21 Atlanta, Ga. (404) 693-8333 www.IWFatlanta.com Aug. 22 Atlanta, Ga. (877) 464-7732 www.ISFAnow.org Aug. 22 � 25 Atlanta, Ga. (404) 693-8333 Natural Stone 2012 Oct. 18 � 21 Istanbul, Turkey +90 212-465-7474 ISFA Regional Gathering Cheng Concrete Countertops Essentials Workshop Oct. 19 Berkeley, Calif. (510) 849-3272 Int'l Woodworking Fair (IWF) ISFA Level I Quartz/Stone Training Oct. 22 � 25 Las Vegas, Nev. (877) 464-7732 www.ISFAnow.org Vitoria Stone Fair Polishing Pro Systems Training Aug. 29 � 30 Knoxville, Tenn. (877) 493-0205 ISFA Level II Quartz/Stone Repair Training Oct. 26 � 27 Las Vegas, Nev. (877) 464-7732 www.ISFAnow.org Feb. 26 � March 1, 2013 Vitoria, Brazil +55 273-434-0600 Xiamen Stone Fair 2013 March 6 � 13 Xiamen, China +86 592-595-9616 ISFA Level I Solid Surface Training Sept. 10 � 13 Orem, Utah (877) 464-7732 www.ISFAnow.org Sept. 17 � 20 Orem, Utah (877) 464-7732 www.ISFAnow.org Sept. 26 � 29 Verona, Italy (202) 783-7000 Cheng Advanced Concrete Countertop Design Training Oct. 22 � 26 Berkeley, Calif. (510) 849-3272 KBIS 2013 April 19 � 22 New Orleans, La. (800) 933-8735 ISFA Level II Solid Surface Training Coverings 2013 ISFA Level I Solid Surface Training Nov. 12 � 15 Orem, Utah (877) 464-7732 www.ISFAnow.org Nov. 14 � 15 Knoxville, Tenn. (877) 493-0205 April 29 � May 2, 2013 Atlanta, Ga. (703) 683-8500 Marmomacc 2012 Stone + Tec 2013 Buddy Rhodes Concrete Training May 29 � June 1 Nuremberg, Germany +499 118-606-8108 Xiamen Kitchen & Bathroom Fair Oct. 11 � 14 Xiamen, China +86 592-595-9333 AIA 2012 National Convention June 20 � 22, 2013 Denver, Colo. (202) 626-7300 StonExpo/Marmomacc/Surfaces 2013 Jan. 29 � 31, 2013 Las Vegas, Nev. (800) 547-3477 CCI Precast & GFRC Countertop Training Oct. 15 � 19 Chicago, Ill. (888) 386-7711 AWFS CCI Precast & GFRC Countertop Training Feb. 25 � April 1, 2013 Sydney, Australia (888) 386-7711 July 24 � 27 Las Vegas, Nev. Submit your event for consideration in our Calendar by emailing Editor Kevin Cole at firstname.lastname@example.org. International Surface Fabricators Association � Vol. 5 / Issue 2 � 9 In the Industry Woodworking Associations Reach Agreement to Own IWF The Woodworking Machinery Industry Association (WMIA), the Wood Machinery Hieb to Head MIA, Receives Award Jim Hieb, vice president of the Marble Institute of America (MIA) will become the executive vice president of the MIA on February 1, 2013, according to an announcement on July 13 on the association's Facebook page. Hieb began his work with the association in 2003 working on education and membership programs as special projects director. He was promoted to vice president in 2009. Additionally, the American Society of Association Executives (ASAE) will honor Hieb with the 38th Professional Performance Award. The award recognizes invaluable contributions made by association executives Manufacturers of America (WMMA) and the American Home Furnishings Alliance (AHFA) jointly entered into an agreement for the purchase of AHFA's ownership interest in the International Woodworking Fair (IWF) by WMIA and WMMA. The transaction is expected to close late this year following IWF 2012. In addition, WMIA and WMMA entered into a new partnership for the management and ownership of IWF. Silestone Partners with Nationally Syndicated Cooking Show who are at the top level within their organizations, but are not CEOs. Some of his many accomplishments and contributions to the association community include working with a volunteer committee to develop the industry's first credentialing program, expanding safety resources and developing its continuing education program. for both the GOS distributor and now Cupron Enhanced OS Solid Surface products. Karran Sinks Earn Greenguard Certification All Karran sinks are now certified by the GREENGUARD Environmental Institute for products and materials for low chemical Everyday millions of homes across the nation will be treated to Mr. Food's recipes prepared on a For more than 30 years, Mr. Food has helped countertop from Silestone's new Galactic Series. viewers prepare everyday meals using foods that are convenient, healthy and delicious. The show is a trusted source for important nutrition and health news, kitchen trends and gadgets, and also features Silestone by Cosentino. Gemstone Posts List of Recommended Bits Gemstone has posted a list of recommended router bits on its website for use with Gemstone bits from Velepec, Amana and Whiteside. sinks, at www.gemstoness.com. The list includes Recently, Velepec has added a 6-degree flush 1514-V bowl designed for healthcare and its indoor air quality. GEI's mission is to certify emissions and provide a resource for choosing healthier products and materials for indoor environments. bit to its lineup that works well with Gemstone's 1812-VO universal design rectangle solid surface bowl for those who are getting the flush cut spec. Samsung Expands Distribution Samsung, provider of Staron solid surface and Radianz quartz surfacing, expanded its Vetrazzo App Available Vetrazzo, provider of cementitious slab products with recycled glass content, has created a downloadable app for those interested in the product. The app features full-color pictures of every mix, LEED information, a product market reach in the United States and Canada after teaming up with several new distributors Chicago area as well as Columbus, Ohio, is around North America. Now covering the greater Atlas Stone Distribution. Further expanding its reach in the Midwest is the addition of Mont Granite as an authorized distributor of Radianz Quartz. The distribution area to be serviced by Mont Granite includes eastern Michigan and Ohio (excluding the Columbus metro area). In the Northeast, HG Stones has been added to the New York metropolitan area, Long Island the Radianz distributor network, and will cover and Southwestern Connecticut. And in Canada, Prestale Inc. will also be distributing the quartz surfacing product in Quebec. With the new more than 34 states plus Canada. also features entertaining celebrity guests. It now OS Expands Reach OS has added two GOS distributors and its first Cupron Enhanced OS Solid Surface subsidiary of EleMar USA, has added GOS specification sheet with sharing features, and available on iTunes for free. commercial and residential projects portfolio. It is distributor. EleMar New England, a wholly owned Sustainable Surfaces to its distribution line. Its Maine, New Hampshire, Rhode Island and ACS Expands Dealer Network Advanced Cabinet Systems (ACS) of Marion, Ind., a manufacturer of Division 12 plastic laminate casework and retail store fixtures, has has signed Glover Equipment of Cockeysville, Delaware, Washington, D.C. and northern territories include Connecticut, Massachusetts, Vermont. The new GOS distributor, Italian expanded its dealer network. Most recently, ACS Md., to represent the states/regions of Maryland, Virginia, as well as Innovative Cabinetry of Stone Gallery (ISG) has territories that include West Virginia, western Maryland (Baltimore) Fessenden Hall Inc. now covers Delaware, and western Pennsylvania (Pittsburgh). Lastly, Maryland, New Jersey and eastern Pennsylvania 10 � Vol. 5 / Issue 2 � International Surface Fabricators Association partnerships, Radianz Quartz has distribution in Naples to represent southern Florida. Presently Harry J. Kloeppel and Associates represents the states of Indiana and Illinois. ACS is actively seeking out dealers in other regions as they continue to expand. Cardinal Concepts Installs First Textured Granite Countertops M�Z Releases Catalog M�z Designs released an Architectural Products catalog that spotlights the company's "ETA/ Easy to Assemble" line of decorative metal Innovative Surfaces Helps with PBS Hometime Remodel systems. Pre-engineered for fast specification and installation, the product series includes standard column covers, wall surfaces/flat and dimensional, room dividers and artwork. Rich with dramatic, on-site photography and showcasing recent installations, the new 36-page catalog and ordering ETA surfaces and fixtures. The catalog also includes technical information Innovative Surfaces in Hastings, Minn., offers an easy step-by-step guide to specifying Cardinal Concepts, a division of Cardinal Kitchens, performed its first installation of textured granite kitchen countertops in the Louisville area. The job was designed by local interior designer Patsy Grudzielanek, owner of Patina Interiors. on each product line; sample configurations; patterns; and swatches of color treatments. fabricated and installed the countertops for overviews of the company's hand-etched surface According to Grudzielanek, textured granite fits home furnishings such as textured fabrics for episodes of Hometime, using Artisan Stone Collection Granite in Crema Bordeaux. Artisan Group Executive Director Chad Seiders also Stone Collection granite offerings. "Crema Bordeaux granite can have some pretty bold movement in it," said Dean Johnson, made a guest appearance talking about Artisan Kl�pfer Surfaces Hosts Thermoforming Event right in with today's tactile design trend of textural upholstery, pillows and drapes, to textured floor coverings found in area rugs, carpet and hard based polishing machine accommodates full finish. Standard finishes offered are Honed, surfaces. Cardinal Kitchen's high-tech, bridgeslabs of granite to produce a uniform textured Brushed-Dry, Brushed-Wet and Riverwashed. president and co-host, Hometime. "The folks at Innovative Surfaces did a great job laying and patterns worked across the seams and at the joint between the countertops and out the pieces on the slabs so that the colors Rockler Plants 20,000 Trees Rockler Woodworking and Hardware met its Kl�pfer Surfaces in collaboration with Global Vacuum Presses showed its customers and members of the Network NetzwerkHolz the 20,000 new hardwood trees. Rockler joined Earth Day goal of raising enough money to plant efforts with the Hardwood Forestry Fund as part of an Earth Day celebration and reforestation effort. Rockler pledged to donate the price of one of 20,000 trees. Thanks to elevated customer backsplashes. The stone countertops ended uniting the color scheme of the cabinets, flooring and walls." up being the visual focal point of this project, latest thermoforming possibilities of the LG HIBerlin and Hamburg, Germany, They provided All episodes featuring this project can be seen at VideoCollectorPage/1705.php. MACS solid surface at a thermoforming event in information about practical applications in several exclusive day seminars. The training took place forum NetzwerkHolz in Hamburg. The program began with an overview of LG HI-MACS news, presented by Stephan Neubauer from Kl�pfer at the premises of Kl�pferholz in Berlin and at the http://www.hometime.com/Hometime_4.0/video/ tree for every purchase made in April, up to a goal participation, the goal was reached earlier than as ambitious as last year's, doubling the goal from 10,000 to 20,000 trees planted. NKBA Names President's Award Winner The National Kitchen & Bath Association (NKBA) has given the NKBA President's Award to Ferguson. The NKBA President's Award was are committed to growing the industry and expected. The 2012 Earth Day event was twice sia Abrasives Expands Staff Charlotte, N.C.-based sia Abrasives, Inc. USA had expanded its sales and marketing force, with several key appointments. Ellen Moser was brings 19 years of relevant experience with sia Abrasives' corporate headquarters office in created in 2009 to recognize companies that supporting the association. This year's winner, according to immediate past president David Alderman, has shown an ongoing commitment and national levels. Surfaces. Afterward Anton Nabuurs from Global Vacuum Presses spoke about processing and thermoforming technologies, followed by the by Bjorn Asmussen from the design office presentation of the showroom "Leonardo Cube" 3deluxe in Wiesbaden, Germany. Events also and dye sublimation of solid surface. named as the A-D Key Account Manager. Moser to kitchen and bath professionals on both local focused on mould production, thermoforming Frauenfeld, Switzerland. She is a Swiss citizen with extensive abrasive sales and customer International Surface Fabricators Association � Vol. 5 / Issue 2 � 11 In the Industry service experience all over the world, and is fluent in English, German, Spanish and French. Joseph Masters has been named marketing manager. Additionally, Tommy Scott, Walker Eastham and Joshua Harris will join the company as Wintergreen, Coriander, Warm Taupe, Flax, Savory, Licorice, Moroccan Morning, Nutmeg, and Mossy Green. Other colors introduced last year to be Poppy Seed, Chicory and Coarse Pepper. Additionally, DuPont is now reportedly consolidated to "B" pricing are: Sage, Caraway, CAD designer, he's overseeing this new product line through sales and application support, training and product development. Also, Chris sales manager. He brings a strong machine Lastly, Lance George was appointed South Haltom joined the company as North American and software background to his new position. Central sales manager in Memphis, Tenn. He has 20 years of experience selling routing/cutting equipment and software. territory sales managers. Masters is responsible for public relations, promotions, sales tools, segment. Additionally, he will coordinate all advertising and electronic media for this business market research. As the Southern territory sales manager, Scott will manage sales in Alabama, Mississippi and Tennessee. Eastham will focus sales efforts in the Northeast, including Maine, New Hampshire, Vermont, Massachusetts, oversee sales for the Texas region. Connecticut and Rhode Island. And Harris will manufacturing its Private Collection Corian Tonawanda, N.Y. solid surface at the company's Yerkes plant in DuPont invested an estimated $6 million to make the transition, according to reports. New York also used to aid the facility in the transition. state grant money totaling nearly $500,000 was Grenite Achieves GREENGUARD Certification Saint-Gobain achieved GREENGUARD Indoor Air Quality and GREENGUARD Children & Schools Certification for its Grenite Series of GREENGUARD Certified, the entire Grenite Kirei Adds Distributor HJ Oldenkamp now covers Ohio and Michigan, materials. HJ Oldenkamp has provided premier building products since 1949. providing Kirei environmentally friendly surfacing C.H. Briggs Announces Agreement with Kohler C.H. Briggs Company, an independently owned distributor of interior and specialty building products, signed an agreement with Kohler Co. to distribute enameled cast iron and stainless steel kitchen sinks and bathroom sinks to its kitchen and bath dealers and countertop fabricators. engineered stone surfaces. In order to become line met stringent certification requirements for low emissions of volatile organic compounds (VOCs). With a high abrasion resistance, Grenite is suitable for high-traffic horizontal and vertical applications in the retail, hospitality, banking, education, healthcare, entertainment and Global Vacuum Presses Finishes New Workshop NueMedia Expands Staff NueMedia, LLC hired Maureen Alley for the newly created position of content manager for the company's Wood Group. Alley has seven years' community editor for ForResidentialPros.com, restaurant industries. Manufactured entirely in the 51 certified and non-porous. It features up to 85 percent post-consumer recycled content and is Green Building Council (USGBC). United States, Grenite is also flame-retardant, NSF experience reporting on the housing industry as managing the social media accounts and online will oversee Alley as she acclimates herself. After a long time with a lot of effort and some little difficulties, everything is complete at the New Spain. Global has officially moved to the new Global Vacuum Presses Workshop in Moncada, workshop near Valencia. With an area of 4400 cu. m, Global has everything under one roof, from well as training area. offices to the production, stock and showroom, as research and new site development. eligible for LEED points through the United States editorial. Initially, Kim Kaiser, chief content officer, Simultaneously, Kaiser will assume her new role in Copperworks Expands with New Location Copperworks struck a deal to move its operations to a new location in September. The new space the custom manufacturer of range hoods and at 975 Transport Way in Petaluma, Calif., provides countertops an additional 70 percent production than 1,000 sq. ft. of office space. Leaving the Cilio Technologies Wins Award Cilio Technologies, LLC, a specialist in automated order distribution and management of installed sales for the building materials industry, was and showroom space. The new facility has more retail district means the company will discontinue its retail sales of items such as copper weather vanes, cookware and d�cor. awarded the IQ (Innovation Quotient) Award by The awards celebrate innovations in business and recognize companies with "the most DuPont Makes Zodiaq Pricing, Corian Manufacturing Changes DuPont announced that it has changed the pricing groups for Zodiaq quartz surfacing sold BizTimes Milwaukee for its Cilio Partners Portal. innovative, clever and unique products, services or processes." The portal is a Web-based platform for managing installed sales orders for retail home improvement stores and manufacturers. CoveringsETC Launches Portuguese Language Website CoveringsETC, makers of eco-friendly surfacing materials, such as Bio-Glass, launched a Portuguese language website. The site, which and Spanish counterparts, was developed to serve the company's growing domestic and international Brazilian customer base. in the United States and Canada. The price of 15 selections in the line will reportedly be going down. A 13 percent reduction on almost one-third of the in its color group "D" surfaces that are being product line is the result of the changes. Surfaces consolidated into "C" pricing are: Calm Springs, 12 � Vol. 5 / Issue 2 � International Surface Fabricators Association MultiCam Makes Staff Appointments MultiCam Inc., a CNC cutting system manufacturer, appointed Derriest Alexander contains many of the same features as its English five-axis router product manager. An experienced ISFA is once again teaming up with IWF for a full day symposium on countertops Exploring Countertop Options: Turning Opportunities into Profit August 21, 2012 | 9 a.m. � 4:45 p.m. | Georgia World Congress Center | Atlanta, Georgia Sponsored by: Presented by the International Surface Fabricators Association (ISFA), this one-day program is designed to provide a wealth of information to both established countertop fabricators and cabinetmakers and casework providers who are exploring best practices for resourcing within the countertop market. and Put on by ISFA, the presenters include the owners of successful countertop and architectural millwork companies who are well versed in the technology, techniques and business requirements of countertop operations. The session will cover residential and commercial operations, and encompasses information on a variety of countertop materials. It includes discussions on materials, machinery, outsourcing vs. in-house fabrication and countertop trends. Speakers: � Russ Berry, President: A.S.S.T. & ISFA � Mike Nolan, Director of Education: ISFA � Dave Paxton, Vice President: Paxton Countertops � Kevin Cole, Communications Director: ISFA For more information or to register call (866) 229-2386 or go to www.IWFatlanta.com and click on the "Education" tab. ISFA Members: Use discount code ISFAC when registering Circle RS#04 on page 49 or visit www.isfanow.org/info. Zinc Surfacing Mio Metals Expounds on the Choice of Zinc as a Countertop Material Plays Critical Role in Restaurant Design This custom zinc island countertop features a radiant heating pad to keep the surface warm to the touch. For many years stainless steel has been a trend for surfacing in kitchens, and particularly in commercial kitchens. However, other metals are now making waves and are turning up in high-end residential and food service settings. One such metal is zinc, which played a critical downtown St. Helena developed by world role in a new upscale restaurant in Napa Valley's renown architect Howard Backen. With a dining zinc countertops made by Mio Metals, Backen metallic paint on the cabinet trim. chose to continue the soft gray look of zinc with Zinc is a reactive metal--similar to copper, but with a silver tone, and specialty fabricator Mio the critical fabrication role. Metals was personally selected by Backen for "Backen, Gillam and Kroeger were great to room full of zinc surfaces, French Blue creates a menu from food and wine guru Leslie Rudd. The Project Backen, one of the principals at the prominent architecture firm of Backen, Gillam and Kroeger, is known as the go-to architect for Napa Valley estates and wineries, and he embraced the look of zinc for this restaurant project of which he is part owner along with Rudd. French Blue, which opened in June, features a a two-piece curving main bar and a selection striking environment to go along with its inspired work with, and we were able to come up with explained Joe Cain, president of Mio Metals. "Surprisingly, there are three different edge Figure 2). details used throughout the restaurant (see "We are really advancing the art of zinc some very unique edge details for this project," main dining room lined with nine zinc counters, of zinc tables (see Figure 1). In addition to the countertops with every job we do," Cain continued. "We have a number of standard edge details, but when we work closely with 14 � Vol. 5 / Issue 2 � International Surface Fabricators Association Figure 1 -- Creating a classic "country French" look, the main dining room of high-end Napa Valley restaurant French Blue is lined with nine zinc counters, a two-piece curving main bar and a selection of zinc tables. A functional water station features a stainless steel sink and a 12-ft. seamless countertop. Figure 2 -- Because of the custom nature of zinc countertops, a variety of unique edge options can be created, such as the three different ones featured in the French Blue restaurant project. A design technique from architect Howard Backen is blending different edge details on adjacent server stations. a hospitality designer or business owner, we can come up with unique features to set their project apart." Mio Metals first provided a quote for contacted by the architect who had seen the company's work in other restaurants. profiles and other treatments. Our was about four weeks. actual production time for the tops "We completed the project on time, the project in August 2011, after being on budget and Mr. Backen was very "There were no real hurdles and we pleased with the result," he explained. completed the job as estimated. This can be a risk with so many pieces to do and a specific opening date, but the contractor was well organized." "In my meetings with the architect, it was clear he was well-versed in zinc," said Cain. "His treatment to the cabinetry was also zinc focused, but due to the detail of the moulding, The Fabricator Behind the Project Mio Metals was formed in 2004 when Cain bought Copperworks in I recommended he move to a zinc-like paint instead of cladding in zinc sheet or foil. Our work wasn't completed time was spent deciding on edge until May of 2012, but much of that Petaluma, Calif. Established in 1981, the craftsmen at Copperworks have specialized in creating custom range hoods, countertops and other unique International Surface Fabricators Association � Vol. 5 / Issue 2 � 15 products in copper, brass, stainless steel and zinc. "When I bought the business, it primarily focused on custom fabrication of range hoods, chimney caps and flashing for the region," said Cain. "I created the Mio Metals name to allow us to better market the full range of metals in which we had expertise." At the time, the founder of the business, John Strong, was retiring and had really relied on just a couple of workers and the company's reputation rather than strong marketing to bring in business. Zinc countertop demand was very sporadic, and Cain saw it as an opportunity for more business. So, he positioned himself as chief marketer, rather than a fabricator, and established standard designs. He took advantage of the Internet by offering e-commerce and nationwide shipping and pushed his message out through several websites that each focused on a different product line. "In 2008, as the recession was hitting the home improvement market, our range hood business was slowing down, but our Web traffic on zinc countertops was taking off," explained Cain. "We began making more zinc countertops than ever, and they generated more revenue than our core business of range hoods. Our primary product line is now countertops with zinc being the dominant material. It's still a niche product with a sticker price that competes with exotic stone, but we're going through 600 to 1,000 lbs. of zinc per month." Today, the company's staff of six is moving into a 70 percent larger building. Only a handful of other companies compete in the zinc countertop market as whole-heartedly as Mio Metals, but there are individuals and small sheet metal shops that attempt countertops or tabletops with the same exotic metals. Of course the number that fabricates stainless steel countertops is larger. However, that's an area in which Cain doesn't seek to compete. "We do work with 24-gauge stainless steel in our range hood production, but our shop is geared toward softer nonferrous metals, so we don't work with thicker stainless steel that is required for countertops," he explained. "Stainless countertops should be made from 18- or 16-gauge stainless that is dramatically harder than copper or zinc, and we just aren't set up for it." Another thing the company isn't set up for is installation of its countertops. Mio Metals currently only sells its tops directly through its product-specific website, ZincCountertops.net, although it is pursuing authorizing showrooms in select locations. 16 � Vol. 5 / Issue 2 � International Surface Fabricators Association Substrate--Mio Metals uses FSC-certified wood as a substrate to help support sustainable forestry, and Cain touted, "If I could find an equivalent material with a lower impact on the environment, I would use it." Energy consumption--energy usage is one area where Mio Metals makes large strides. "In our shop, we work with softer metals such as copper, brass and zinc on machines that are operated by arms and legs not large amounts of electricity," explained Cain. "We use a stomp shear--named for the source of power--to cut our sheets and a hand brake to form the bends. Our decorative edges are created with handoperated machinery and skill ,not some large press with large power consumption." To reduce energy consumption, the company also opts for soldering vs. welding, which is a high-heat, high-energy process. "Soldering is a low-heat, lower-energy method of joining metal," explained Cain. "In fact, the melting point of the solder is only 400 F." Even the soldering irons used by the company aren't connected to the electrical grid, but rather heated by natural gas, and the company doesn't use any lead-based solder. It's obvious that Cain takes the business of zinc very seriously, but that begs the question: Why zinc? "Zinc as a countertop material is a design choice first and foremost," Cain put forth. "It's cool to the touch and produces a patina that is unique to the situation, which designers love. Through the oxidation process, zinc can change to black, white or charcoal and like most architectural metals, any area that is rubbed or touched on a regular basis, such as the edge of the countertop, will shine with reflectivity. Areas near sinks will show more even oxidation as water stands and evaporates, whereas the zinc adjacent to a cooktop or stove will feature spots from splatters and utensils. Each top is truly unique (see Figure 3). "Another attraction to our countertops is the edge detail," he continued. "We combine traditional sheet metal techniques with custom hand working to develop edge profiles that recall those found in many French cafes and restaurants. One of my favorite edge details was created for a French caf� in Florida called Paris in Town. The owner and I talked for a bit, and I offered to create a few designs just for him. He chose the first one I made, and that design was actually reworked for our recent project at French Blue." in El Paseo, a restaurant bar in Mill Valley, Calif., part owned by Sammy Hagar.) Figure 3 -- Zinc reacts with everything from water to fingerprints to lemon juice, creating a unique patina in every application that is generally part of the appeal. (This countertop is "We rely on professional installers across the country for measurements and installation," said Cain. "We certify installers in metropolitan and luxury areas we think will be receptive to our product. Keep in mind we produce a high-end, rare product so it would be impossible to staff an in-house crew across the country." As such, the company has trained installers in locations around the country, including Chicago, Raleigh-Durham, N.C., Baltimore, and New York. But while installation isn't on the menu for the company, one thing at the forefront is a mind-set of environmental responsibility, and it makes its way into just about every aspect, from the materials to the methods. Green Metal? At its base, the metals industry is not a low-impact one. Between mining, refining and transport of raw materials, there's a considerable amount of energy being consumed. But from the point the material reaches the shop, Mio Metals is very conscious of how it can lessen the impact of the final products. "As a life-long environmentalist, my goal is to manage my part of the process as efficiently as possible and minimize our carbon footprint," said Cain. "I buy from local suppliers. I recycle everything in our shop from wood and metal scrap to office paper. I work with freight transporters that use a mix of rail and truck. And, I encourage all of my customers to recycle the metal once it has had a long and productive life." With the softness and the color patterns, zinc countertops can look like they've been around for decades after only a few weeks." Finishes--There are three main types of finishes offered by Mio Metals: polished, matte or patina. In each case, the initial appearance is different but the metal is still likely to react the same way regardless. With a shiny polished finish the patina forms a little slower as the surface is smoothed down and less likely to react easily. Matte finish is the most common for countertops, and it helps the zinc react with everything from fingerprints to tap water. With patinaed zinc, an acid is used to create a reaction with the top surface. This is ideal for applications that need a specific look from inception. Seams--there will likely be seams in zinc countertops ,and it can almost certainly be expected in countertops longer than 120 in. Likewise, L-shaped countertops will have seams (see Figure 4). With Mio Metals, in some applications the countertop will ship in sections that will bolt together on location and the seam will just butt together. However, seams can be soldered and sanded down flush. If carefully planned for, long straight sections can be broken up evenly or seams can sometimes be hidden around cutouts. Figure 4 -- Like laminate or granite, there will likely be seams in zinc countertops and it can almost certainly be expected in countertops longer than 120 in. or those with intersecting shapes, as can be seen in this 6-in. edge profile in Paris in Town Cafe, in Florida. Zinc as a Countertop Material Zinc is part of a design trend that includes the use of natural surface materials with rustic or unique looks. It is a mineral essential for human health, but like many things, ingesting too much is not good. As such, it is not used for cookware, but it is safe for everyday countertop use. With a natural silver color, zinc is a soft metal that will react to its environment. In a counter or tabletop situation, the reactions will be more diverse and frequent than other applications, such as a range hood. A full understanding of what it will be like to live with zinc countertops is key to customer satisfaction. "If you're expecting an even color, always polished surface, please consider a different material," said Cain. "Zinc reacts with everything from water to fingerprints to lemon juice, and hopefully this is part of the appeal. It also may develop dents and scratches. It's more than just learning how to be more profitable, saving money on the bottom line and getting great referrals and discounts. Call ISFA today and find out how to make your world a better place. Toll Free: (877) 464-7732 www.ISFAnow.org Circle RS#05 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association � Vol. 5 / Issue 2 � 17 Figure 6 -- Because zinc is a relatively soft metal, through regular use dents and scratches will form in the surface and then wear back down over time, adding character to each installation. is used to create an even surface without any oilcanning. Figure 5 -- Custom fabricated integral sinks are available with zinc countertops, but they can be a costly proposition because steel cradles also have to be built to encase them. Sink options--Zinc Countertops are suitable for both drop-in and undermount sinks and Mio Metals offers stainless steel sinks that Mio Metals' edge profiles can be anything from � to 10 in. A variety of profiles can be done, from standard radius edges to square, rounded, indented or even raised profiles. Any number of custom edges can also be created. Like laminate tops, sections are joined with bolts (dog bones) and wood biscuits. The metal does not bend down into the seam area so butt joints are similar to those of granite or recommended to keep it watertight. laminate. Caulking that joint during installation is When end caps or other pieces need to be joined to the main top, they are soldered (see Figure 7). Then, once the zinc is properly adhered, it goes on to the finishing process. From the time of final measurements, a typical countertop is produced in about a week. However, the typical schedule requires about four weeks' turnaround time from require more time. Figure 7 -- When end caps or other pieces need to be joined to the main top, Mio Metals uses a soldering method vs. welding to help limit the energy used in the fabrication process. For everyday cleaning, mild dish soap and a sponge or soft towel will clean the surface. Any cleaner that contains citric acid, ammonia or other harsh chemicals should be avoided to reduce any unwanted aging or spotting. And while occasional use of the abrasive side of a sponge can be good to help remove any built-up oxidation that forms naturally on the work well in both situations. Additionally, the company fabricates integrated zinc sinks in proposition (see Figure 5). "The reason for will lose its shape," explained Cain. "So to some applications, but they can be a costly the additional cost is that zinc is very soft and prevent droopy sinks, we create steel cradles to encase them, which means we basically build two sinks: one in steel and one in zinc. From a performance standpoint, stainless steel is a Other characteristics--Zinc is a good metal, Cain doesn't recommend polishing on a regular basis. "If the patina becomes unsightly in an area, it is possible to use a metal polish, such or another technique is to sand it with a scotch of these options tend to require working on the entire surface to get an even appearance, and we do not encourage it because it is a lot of as Brasso, to restore the color to the original gray, pad to remove the top layer," he explained. "Both work, and after you do all of the work, the metal will continue to react to its environment and the patina process begins again." There are a few situations, however, where it is recommended. "We did an exterior bar for the Telluride Ski Resort in Colorado and they will much better alternative and is my preference." conductor and will transfer heat quickly, on it. However, using a cutting board is start to finish. And, of course, more complex jobs Pricing for Zinc Tops The price per square foot varies greatly. Primarily, it comes down to labor, shipping and how many details are spread across how many square feet of countertop. Therefore, it is difficult to give a standard price, but projects with standard so there is no worry with setting hot pans recommended because of the softness of only use it during the winter months," said Cain. "During the summer, the zinc will weather and patina based on whatever leaves or sticks or the material. Through regular use dents and scratches will form in the surface and then wear back down over time, adding character (see Figure 6). water may fall on it. So, to get it ready for the start of the ski season, I recommend that they scour it to remove any oxidation that has formed." Zinc is also nonporous, so all of the spots that form on it are only on the top surface layer. through polishing or buffing. The Basic Process First the subtops are built out of �-in. plywood, very much like a laminate countertop. Zinc with edges and cutouts built up as necessary-- sheet that is either 1 mm or 1.5 mm thick is As such, they are usually able to be removed edges, finish and utilizing drop-in sinks might be in the $80- to $160-per-sq.-ft. range, with more complex work easily going higher. Cleaning and Maintenance The care and maintenance for a zinc countertop is pretty easy and just requires the right expectations. If the end user understands that While even Cain admits zinc countertops are not for everyone or every situation, they certainly under the right circumstances and, perhaps offer another unique option. In the right place, most importantly, with the right expectations, one to be remembered. they are an option that can really make a project the material reacts to its environment, creates a occasional scratch or dent, then it is as easy to clean as any other surface. then adhered to the subtop with waterproof patina that is ever-changing and will develop the construction adhesive. Then a vacuum press 18 � Vol. 5 / Issue 2 � International Surface Fabricators Association For more information contact Joe Cain, president of Mio Metals, Inc., 400 Western Ave., Petaluma, CA 94952; phone (888) 530-7630; email sales@miometals. com; website www.zinccountertops.net or www.miometals.com. Copper Tops: Copper as a Countertop Material This private residence island countertop features seams that fall in-line with the cooktop cutout and handmade corner caps with copper dome head rivets. Mio Metals' Copperworks division has been crafting copper countertops since 1981, creating custom countertops and bar tops for homes, bars, restaurants, cafes and even picnic tables for exquisite terraces. But what's the story behind copper as a countertop material? Copper countertops perform pretty much the same as zinc countertops when it comes to the finish and patina. The primary difference is that the copper is an orange-red base color that will turn to brown in an interior situation. Green oxidation commonly only happens in exterior applications and, unless you are on a coast, can take decades to really develop. When it comes to copper, you can watch it evolve from the moment it is installed. Copper countertops take on a beauty that is truly unique to every installation. With the metal's natural patina process, it will show character based on how it is used. Also of interest is the fact that the EPA has certified copper as antimicrobial -- the first surface material to be certified as such. And while it should be noted that Mio Metals is not certified by the EPA, designers and consumers may want to give some consideration to this positive aspect of copper as a countertop surface. Texture and Dents Because copper is a relatively soft metal, it is subject to denting. However, in most everyday use, it will stand up to typical kitchen wear. Over time, though, dents will form from various situations that arise. One option to add character and combat denting is to have the surface textured with a hammering effect. Starting off with a light texture is a great option to differentiate a copper countertop and hide any dents that may form over time. Because texturing is noticeably bumpy, light or medium texture is recommended for countertops. Pricing When it comes to the price of a copper top, prices vary greatly. Numerous factors affect the price, from the fabricator chosen to the edge detail to the overall complexity of the project. A general price range is somewhere between $80 to $200 per sq. ft. Care and Maintenance For those who want a shiny copper kitchen, be forewarned, a lot of work performing regular polishing with odorous polishes is in your future. However, if you are content with the beauty of the aging process and watching the material react with its environment, caring for copper surfaces is not overly difficult. Cleaning a copper countertop is simply done with mild dish soap and a soft cloth or sponge. Mild abrasives can be used, but are not recommended. A mild abrasive pad, such as those found on the back of a sponge, can help remove dried-on substances, but too much pressure may leave marks. However, the shiny marks will soon darken, and any grooves put in the metal will eventually be rubbed down. If something extreme happens -- such as a wine spill goes unchecked for a long period of time -- an unsightly blob may form in an area that gets a lot of visibility. In these cases, metal polish, such as Brasso, may be used on the affected area to return it to a bright, shiny copper. However, Mio Metals warns that the challenge is determining when to stop polishing. "We still don't recommend polishing the whole countertop This sushi restaurant chose a long copper bar with hand-wrapped rail to provide an ever-changing surface. Within a week, the patina made the copper look like it had been there for decades. This wine tasting room features copper countertops all around, attracting guests to sit and sample the latest releases. because it is a smelly, time-consuming job," states the company's website. "Just create a polished area in place of the unsightly blob and let that area begin its aging process again." For more information, visit www.copperworks.com. International Surface Fabricators Association � Vol. 5 / Issue 2 � 19 Taking Green up the Chain DuPont Achieves Zero Landfill Status in Building Innovations Business Just about everyone in the surfacing industry has seen the numerous environmentally friendly products to hit the marketplace, ranging from materials housing recycled particulate to those utilizing sustainably harvested bio-based components. However, there is a lot more that goes into manufacturing surfacing material scrap and the packaging and all that goes than the actual material itself. What about the into shipping and distribution of the products? At least one major surfacing material supplier, DuPont, has carried the initiative right up the chain, and has achieved zero landfill status in its Building Innovations business. manufacturing byproducts and waste at It did this by reducing, reusing and recycling manufacturing sites globally. After three years has become completely landfill free, reducing its environmental footprint from 81 million lbs. of landfill waste annually to zero. Now, of focused effort, DuPont Building Innovations through the "Drive to Zero" landfill program, none of the waste generated by the business from the manufacture of DuPont Corian solid surfaces, DuPont Zodiaq quartz surfaces, DuPont Tyvek weatherization systems landfills. ways, too. Manufacturing byproducts, unusable raw materials, product scrap, construction debris and even cafeteria waste were all within scope at the project's 15 global manufacturing and partner sites. Today, material that previously may have been including: products and geosynthetic textiles is sent to "The Drive to Zero landfill program is good and highly valued by our customers," said Timothy P. McCann, president of DuPont Building Innovations. "Working with our supply chain partners to tackle the zero for our business, good for the environment destined for a landfill is being reused or recycled, Sanding waste from the manufacture of Corian and Zodiaq is used as a filler replacement in concrete; DuPont's Building Innovations division created mountains of scrap from the manufacture of Corian solid surface and Zodiaq quartz surfacing, along with other products and ancillary processes, amounting to 81 million tons of waste per year. This is equivalent to the weight of 16,200 average cars or 1,013 loaded tractor trailers. However, through its "Drive to Zero" program it eliminated and repurposed all landfill wastes from 15 separate locations over the course of three years. Carrier belt film is sold to a third party who melts it down to make industrial adhesives (see Figure 3), and Cafeteria waste is recycled into worm bedding or converted into energy. How does a company go about finding suitable uses for its refuse? It isn't easy. "Our Drive to Zero team worked very hard to find the partners we could work with collaboratively to repurpose the waste generated by our manufacturing facilities," said DuPont's resident Six Sigma landfill goal was critical to the success of our business in reducing its environmental footprint. Collaborating with our business partners allowed us to succeed in reaching our ambitious project goal of zero landfill." use waste reduction strategies, but also recycle and repurpose waste to be able DuPont Building Innovations had to not only Ground-up scrap Corian sheet is used as recycled content in first grade products -- such as the company's Terra Collection of percent recycled content (see Figure 1); Corian solid surfaces that contain up to 20 Crushed scrap Corian is sold for use as road sub-base material and as landscape stone (see Figure 2); to accomplish a feat of this enormity and completely eliminate landfill usage. The Drive to Zero project was comprehensive in other 20 � Vol. 5 / Issue 2 � International Surface Fabricators Association Shipping pallets are repaired, reused or ground into animal bedding; Figure 1 � In addition to reducing waste, recycling was another tool for the program, which uses line scrap made in the creation of solid surface by grinding it for particulate in the Corian Terra Collection of solid surface. Blackbelt Global Project Leader Dave Walter. "In truth, finding the companies and people who challenging things about the project, and we and application for our waste streams." The Six Sigma business management could help us on this front was one of the most devoted a lot of time to finding the right uses DuPont Building Innovations, the leading supplier of solid surfacing material for McDonald's restaurants, was the first Sustainability Award. company ever awarded McDonald's Supplier "In keeping with McDonald's priorities, we Figure 2 � Crushed Corian scrap is repurposed as road sub-base material and also turned into landscaping material. methodology was used throughout the three years of the project, which was critical in helping the team map out all the waste streams involved. Using this approach allowed the team to understand where and why waste streams produced by each. developed our new Supplier Sustainability Award as a way to recognize suppliers that demonstrate leadership and provide us with products and services that contribute to the environmental sustainability of our restaurants," said Jim Carras, senior vice president of U.S. congratulate DuPont Building Innovations on Restaurant Development for McDonald's. "We being the first company to be recognized with In addition to the positive benefits associated with corporate responsibility, the program achievements were accomplished with no financial benefit to the business. Figure 3 � Every stream of waste was taken into account, including carrier belt film being melted down for adhesive; sanding waste from Zodiaq and Corian being used as a filler in concrete; pallets being reused an repaired or turned into animal bedding; and even cafeteria waste being repurposed in worm bedding. this is all being sorted through, we recommend that fabricators look at donation options like the Storehouse of World Vision, Habitat For Humanity or a local trade school who may have a usage for scrap material," he added. "Some team members in our Wilmington, Del., office just donated several thousand dollars to the local Ronald McDonald house by selling decorative magnets that were created using discarded Corian color samples. It really is amazing what people can do when they collaborate and think creatively to help solve a problem." For more information visit www2.dupont.com/ Building_and_Construction/en_US/sustainable_ building.html, call (800) 426-7426 or email email@example.com. International Surface Fabricators Association � Vol. 5 / Issue 2 � 21 were generated and how much waste was being DuPont uses Six Sigma methodology across the management strategy to help eliminate defects corporation as a disciplined, data-driven business and reduce waste, explained Walter. "We used a year life of the project and continue to use these our locations to ensure we stay at zero landfill. There was a tremendous amount of data here helped us make sense of it all." this award for their environmental stewardship." number of Six Sigma tools throughout the threetools to help monitor our performance at each of capital expenditures, and actually provided a While DuPont accomplished its zero landfill goal, the challenge for environmental responsibility doesn't necessarily end there. The company has also given much thought to the waste generated by fabricators of Corian and/or Zodiaq. "We continue to look at the possibilities here and would like to have an option to offer our DuPont fabricators," said Walter. "It is not that needed to be looked at. Six Sigma essentially The landfill project was particularly unique in that it included third-party partner sites, where products are often made for other companies. This meant that the project team had to manage the challenge of eliminating all unrelated product manufacturing landfill waste. But, it did so, and some locations even beat the company's three-year goal. "The feedback from our customers has been tremendous," said McCann. "In fact, DuPont Restaurant Division's first-ever Sustainability Building Innovations recently won McDonald's Award, which I think tells you just how much one environmentally friendly to have to pick all of this waste up and haul it back to DuPont's manufacturing sites for recycling due to the fuel looking at more regionalized options that could be utilized." "There are a number of regulatory approvals consumed in the process. We have instead been of our largest customers values what we've done and what it says about our business at DuPont." in reaching zero landfill. I'm proud of this initiative that are needed to be able to use ground solid surface scrap as drainage rock or in road sub base, so it is going to take some time. While OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR Writing the Killer Sales Plan: Your Ticket to Sales Success By Kirk Heiner Every 60 seconds a company goes out of business. More than 80 percent of businesses have no written plan to succeed in sales. Is it any wonder why more than 96 percent of businesses fail within the first 10 years? And only 4 percent not thrive? failing. will survive. But who wants to just survive? Why If you don't have a good sales plan, plan on Every business needs a Sales Success Plan. We're not talking about a business plan you would use to go borrow money from a bank. keeping score." 2) "It is established by understanding." 3) "It profits wonderfully by measuring or The man who wrote those three principles was the world's only known trillionaire: King Solomon. Millions of people consider him to be the wisest man to have ever lived. Notice that a wise plan. the secret to his success principles begins with When the wisest and wealthiest man in history says, "make wise plans," do it. Why Businesses Fail to Plan So why is it that so many businesses fail to have any written plans for their sales success? This is a living, breathing document designed thought-through strategy and tactics. What It Is to steer your company's sales success by well- Simple -- it's a lot of WORK! Napoleon Hill, one said that mental work is some of the hardest the best thing about it is that it's simple. It's not "easy," but it is simple. And if you do it, while it may not guarantee success, it surely will increase your odds. Why Do I Need One? work you'll ever do. Creating good plans is anyone in your company, can do. of the greatest writers on the subject of success, A good sales plan is your road map to your sales goals. It gives you vision and helps give clarity sales tactics. It helps assure that your actions for achievement, not just random acts. What It's Not! to the destination. It provides structure to your have purpose and are part of an overall system more important than just about anything you, or If you are trying to succeed at sales with a million disjointed, random tactics, you will never enjoy the result of a cohesive, planned sales approach. Your actions won't work to build upon each other and generate any steam. You'll be frustrated when one tactic or another doesn't ones more than the triumphs. Your sales plan is NOT a business plan. It's not something you just use to shop for money. It's also not just a marketing plan for how you will spend your advertising dollars. You may be thinking, "Why do I need a sales plan anyway? Why can't I just do what I feel or think is right each day?" Here's why: Momentum! You can never get momentum as a whole. doing random actions that don't work together Another reason is that the process of thinking to think about issues you might miss. It helps work. And believe me, you'll remember the failed A well-thought-through sales plan allows you I worked for Tony Robbins, a world-renowned success coach and his business partner, Chet and they taught me that business must be Holmes, one of America's greatest sales gurus, intentional. We would have sales meetings through the right strategy and actions forces you you gain perspectives you might not have had. It also provides a tracking system for you and whether or not you're on track to get to your destination. your staff to see how they're doing, and to see to step back and take a 10,000-ft. view of your marketplace; who are our clients; and how do we best attract them? It's a concerted effort playing together vs. each of the different same time. Youch! situation. Ask questions like: Who are we in the three times a week, every week. They are dead to thrive, even in a lousy economy. Strategy vs. Tactics serious about success. They know what it takes and has a harmony to it much like a symphony instruments playing a different song all at the Remember, 4 percent of businesses survive. Holmes once said, "The strategist will slaughter the tactician every time, and 98 percent of all acts in hopes of getting some sales, and in strategy. CEOs are tacticians." Tactics are just random recent years we've all learned that hope is not a You've got to have plans and a winning strategy if you want to do well and prosper in this new economy. This article will show you one of the best ways to create a winning sales plan, and One last reason why having a sales success plan is crucial is because that is what has worked throughout history. The wisest and richest About 2 percent actually prosper. To be in that the work others won't do, like planning. man to have ever lived wrote down a code for success -- just three simple steps. After 20 success principles. They are: 1) "Any enterprise is built by wise plans." years of studying this man, I wrote a book on his 2 percent requires commitment. It means doing Another big advantage of creating a great plan for your sales is that you'll get to know your ideal customers better -- what they think, what they not your just product or service that they are want and what they're REALLY buying. And it's 22 � Vol. 5 / Issue 2 � International Surface Fabricators Association OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR buying. They may be buying prestige, status or even peace of mind. When a man buys a Ferrari, he's buying more than just a car. He's buying image and how expects to be treated differently because he's in it. Why Most Businesses Fail Businesses fail because of two key factors: 1) They fail to create a REAL and well-thoughtout written plan. You must create a wise and actionable plan that you and your team can follow to reach your goals. he feels about himself when he drives it. He How is our pricing structure? Should we raise prices or lower them? sales talent? months, etc. How will we attract, hire and retain strong What are our goals? 60 days, 90 days, six What needs to be measured? How often? These are just some of the questions your sales plan should address. A Few Extras Here are a few extras that should also go into the plan: How will your sales staff create rapport with potential clients? Where do most of them live? What's the best way to reach them? (Radio, T.V., Internet, mailers, etc.) What is the best message to engage prospects and make them want to do business with us? same type client? key influencing factors that drive most of your dialogue around those factors. target audience's buying decisions? Develop a The third thing is excellence in delivering on the promise of your product or service. Nothing can cripple a great sales plan faster than poor delivery or fulfillment. It will kill your referrals and worse, it deflates and discourages your business owner. sales staff, even when that sales staff is you, the Know thy Client When we launched our countertop sales business, we went so far as to draw little 2) They fail to measure results to see if those planned actions are working. Are we taking action daily? What works? What doesn't? The old adage says, "What gets measured, gets Traditional business plans are only good for results." Measure the most important things. going to the bank for a loan. I'm talking about a strategic battle plan designed to take your sales to the next level. If you don't have a wise strategy beats tactics every time. What's In a Sales Plan? A winning sales plan will include answers to the following questions: Who are you? What do you sell? How are you different and better than the competition? Who is your ideal target client? What are your ideal clients' shopping patterns? What are their greatest concerns, cartoons of the type of client we wanted to serve. We created our plan and that business went from a mere $60,000 its first year to being in five short years. in the top 5 percent of all businesses in America The better you know your clients, the more you to them. can communicate with them in ways that matter Crafting the Perfect Sales Message Here's the final key to sales success. If you master this one, everything works. If not, everything fails. You must be able to articulate a clear and compelling sales message -- one that rings true to the potential client. I've seen their doors after 30 years in business. plan, you have no real strategy. And remember, Who can we ally with that also serves the What statements will clearly differentiate us in ways that our clients value? The BIG 3 If you want to win in sales, you must become in these three areas, you'll do well. expert in three things. If you develop excellence The first is rapport. People buy from whom they like, trust and respect. Learn how to develop immediate rapport. companies miss this one that have had to close If you don't take the time to develop a message that causes buyers to stop, step back and consider new information, then to lean toward buying from you, you will struggle to make sales. The process of crafting your winning sales message can mean the difference between businesses fail to do. And as a result, most businesses fail. success and failure. These are the things most Most people are not good at this naturally. Build this into your sales plan. I know it's an invisible element, but it matters. It probably matters more frustrations and unmet needs with it comes to buying your products or services? than your product or service. Write down exactly Who is your competition? What are their strengths? Weaknesses? What are you clients REALLY buying? Where are the most profitable untapped niches in your market? take market share? Where are the greatest opportunities to What new products or services should we sell? how you will get better at creating rapport, being likable, trustable and deserving of respect. While this all happens in a matter of seconds, it's a bigger task than you may think. Choose to be in the top tier of businesses that do the right things, not just the easy things. success in sales. In doing this, you will all but guarantee your Second, differentiate wildly in ways that matter to the customer, not to you. Your plan should clearly outline the key reasons you are a better choice than your competition, and it needs to compelling reasons they buy. What are the ring your clients' bell. Know the biggest, most About the Author Kirk Heiner is an author, speaker, and sales and communication coach that helps companies create their Perfect Sales Message. He's the founder of KBExpo.com and has worked in the countertop industry for more than 20 years. He can be contacted at firstname.lastname@example.org. International Surface Fabricators Association � Vol. 5 / Issue 2 � 23 OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR Shop Management Matters From the desk of Jon Olson Solid Surface and Millwork When most people think of Solid Surface Doors a weight of 4.5 lbs. per sq. ft. for its �-in.-thick solid surface. Knowing this, you can calculate the weight of each door to see if the hinge solid surface, the first thought that comes to mind is requirement is acceptable. Remember, though, that different manufacturers may have different up. It never hurts to double check. weight to their sheets, depending on the makeWith some large doors that fit on tall cabinets countertops. Recently, though, many designers have begun to see the value of solid surface as a millwork item. The same tools that are used to make cabinets are also used to work with solid surface. In fact, any door you see made you could face a warping issue. One solution is to run cross supports in the back of the door. I have also seen metal imbedded into the solid Doors can be fabricated out of all of the three 1/4, 1/2 and 3/4 inch. over the metal. An extra step for sure, but certainly one with long lasting benefits! Solid Surface Drawer Boxes surface and then solid surface is applied back common thicknesses of solid surface available: out of wood can be made out of solid surface. solid surface, designs that are difficult to build using wood can in some cases become quite easy using solid surface. Additionally, because of the ability to thermoform However, using solid surfaces on doors is just the beginning. Some of the other areas that solid desk, soffits, chair rails, light valances, interiors of cabinets -- the list is really endless. There are even whole buildings, right now, that have already been clad with solid surface material. So with solid surface making its way into more surface can be utilized on are: fronts of reception If there is any area that needs more attention, it needs to be given to millwork shops as to how to incorporate solid surface into their millwork plans. Using 1/4-in. thicknesses: The most common way to handle this thickness is to build up all four edges and set the build up back enough to accept hinges. The thickness you end up with boring but you can drill for inserts. is 1/2 inch. This depth does not allow for hinge Using 1/2-in. thicknesses: You can build up Drawers and drawer fronts are being and more applications, it brings up the question, "Why is this trend taking place?" In my opinion, is renewable and repairable. It doesn't fade or stain over time; it looks great years and years later. When you think of it, the only building material with a nationwide team of repair long-term value is the main reason. Solid surface fabricated out of solid surface. The concept is the same as making wood boxes. Drawer slides can be attached the same as wood construction. The drawer fronts can be companies already established (because all of product) is in the solid surface world. Building surface. the major solid surface companies warranty their and maintenance managers love this about solid If there is any area that needs more attention, it needs to be given to millwork shops as to how to incorporate solid surface into their millwork plans. The reason is that many solid surface because millwork shops don't know if using solid surface for a given application is even all four edges to achieve a 1-in. thickness. This depth allows for hinge boring the same as you would use for wood construction. Using 3/4-in. thicknesses: This is the same there is a lot of room for hinges. installed by screwing them directly into the solid surface as you would with a wood drawer front and box. Then you add inserts and attach it from there. Note: Some have asked if you can simply attach the drawer fronts using silicone. This is definitely not into the back of the solid surface drawer front basic process as most wooden doors; so again, With regard to solid surface doors, one question that comes up is "Do they need more hinges?" The answer to that question depends on the weight of the door. The best way to determine recommended. You really need a mechanical fastener for this application for longevity and integrity of the construction. Solid Surface Cabinet Frames Another option when using solid surface in millwork applications is to blend wood opportunities that come in the door are changed possible. And rather than face the indecision, this is to keep in mind the weight restrictions of the hinges. (Your hinge supplier should be able to know the weight of the solid surface. For to help you with this). Also, you obviously need example, one common sheet manufacturer has they work to change specs to another product. With that in mind, let's review some of the areas solid surface can be used in a millwork setting. construction with solid surface. This can allow you to take advantage of the best properties of both materials. 24 � Vol. 5 / Issue 2 � International Surface Fabricators Association FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � One of the best ways to do this is to make cabinet carcasses out of wood and apply solid surface frames and styles. This is really very easy to apply. All that is needed is a good bead of silicone and proper set-up time while clamping. Side Points One thing to keep in mind while boring or drilling into solid surface is to make sure your tooling is carbide-tipped. Most tools are, but it's worth mentioning here just to be on the safe side. Also, an outstanding mechanical application for solid surface is the "squirrel fixing system" made by a fantastic company in England called Cutting Edge. This little device allows you to bolt directly to solid surface. You can find out more about it at www.squirrels-uk.com/index.htm. We have used this device many times while building solid surface cabinets, and it can be really useful. These are just some reasons and ways to use solid surface in millwork. Hospitals already understand the value of it and the movement is on. Now, with newer additives in different brands of solid surface that fight germs, I believe the demand will be even greater. I think that as we become more green aware, residential designers will start looking at alternatives to wood, and one of the different varieties of recycled solid surface might fill a need. It is worth your effort to take the time to learn all you can about this new emerging opportunity! About the Author Jon Olson is the online marketing and sales, social media, market development and communications manager at Sterling Surfaces/ Kitchen Associates, in Sterling, Mass. A solid surface fabricator since 1982, he has gained experience in all phases of fabrication, specializing in 3-D solid surface thermoforming. Jon is a past recipient of the ISFA Fabricator of the Year award and the ISFA Innovator of the Year. He can be reached at jon@ sterlingsurfaces.com. Circle RS#06 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association � Vol. 5 / Issue 2 � 25 FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR TH FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR TH FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR TH FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR Education Connection Multiple Chances for Learning and Networking in One Place ISFA Is Geared Up to Take International Woodworking Fair by Storm The International Woodworking Fair (IWF) is quickly approaching and for the countertop fabricator it brings with it a lot of opportunities. information on solid surface, quartz surfacing, options. It includes discussions on materials, countertop trends and more. stone, laminate and a variety of other countertop machinery, outsourcing vs. in-house fabrication, Speakers include Russ Berry, President of A.S.S.T and ISFA, Mike Nolan, owner of countertop company Windbound Co. and ISFA Director of Education, David Paxton, owner of Paxton Countertops, and Kevin Cole, IWF Networking Event Immediately following the ISFA Annual Meeting, will be an IWF Networking Event. This is a great opportunity to spend time with your peers, make new connections, meet the ISFA Board of Directors and staff, reconnect with old friends, find out what ISFA has been up to and pick up some useful information. The event, scheduled from This year IWF is hosting a full-day Countertops Symposium put on by the International Surface Fabricators Association (ISFA), which promises a significant presence at the show not only in to be a great learning opportunity. ISFA will have providing the curriculum for the symposium, but Networking Event. 4:00 p.m. to 5:30 p.m., is in the same room as the Murphy Ballroom, Building B, Upper Level). Hors d'oeuvres and drinks will be served. The ISFA-IWF Networking Event is sponsored by Eurosoft, makers of software for design, estimating, quoting and manufacturing countertops. Communications Director for ISFA. Those wishing to attend can sign up on the IWF website (www. IWFatlanta.com), call (404) 693-8333 or even register on-site the day of the event. The event is sponsored by Laser Products Industries, a supplier of digital templating equipment, Specialtytools.com, a provider of tools and supplies to the countertop industry surface sheet goods. and SolidSurface.com, an online source for solid ISFA Annual Meeting that precedes it (the Thomas also with a booth, Annual Members Meeting and a A big focus of ISFA has always been to provide educational opportunities for the industry. In some cases this has been hands-on fabrication training, and in others it has been connecting people and letting them share their real life experiences. As such, ISFA's participation in IWF in Atlanta again Please RSVP to Meg@isfanow.org or call the spot is reserved. ISFA office at (877) 464-7732 to make sure your Taking advantage of the information out there this year is just such an effort. The show runs from educational sessions and exhibit hall. ISFA will be ISFA Annual Member Meeting In addition to a booth at the show, join your fellow ISFA members on the opening day of IWF for its Annual Member Meeting where business will be August 21 to 25, and includes full-day symposiums, at Booth #4423, so make it a point to stop by and pick up a ticket for the Networking Event). and making connections with others can be an the opportunities. important part of growth and success. Don't miss For more information on any of these events, Pettingill at Meg@isfanow.org. find out what's going on with your association (and conducted, this year's winners of the coveted ISFA Awards will be announced, the Board of Director the ISFA directors, staff and fellow members. what ISFA has planned for the future. meeting. election results will be revealed, and you can meet It's a great opportunity to get involved and find out All current active ISFA members are invited to the The meeting will be immediately followed by contact ISFA at (877) 464-7732 or email Meg Special thanks to these sponsors, whose assistance is making the Countertops Symposium and the ISFA Networking Event possible. Countertop Symposium Kicking off the show, ISFA is once again putting on a full-day symposium in Atlanta. The seminar, "Examining Countertop Options: provide a wealth of information to established Turning Opportunities into Profit," is designed to countertop fabricators, as well as cabinetmakers and casework providers who are exploring best practices for resourcing within the countertop market. Don't miss this opportunity to gather intelligence on the countertop market and countertop industry today! get access to some of the best minds in the The presenters include the owners of successful a networking event. Snacks and drinks will be with and learn from your industry peers. Date: August 22, 2012 served along with this great opportunity to share Location: IWF, Georgia World Congress Center, Atlanta Room: Section 4 of the Thomas Murphy Ballroom (Building B, Upper Level) Time: 2:30 - 4:00 p.m. A networking event is to follow immediately after the annual meeting from 4:00 - 5:30 p.m. countertop and architectural millwork companies and business requirements of countertop who are well versed in the technology, techniques operations. The session covers both residential and commercial operations, and encompasses 26 � Vol. 5 / Issue 2 � International Surface Fabricators Association Subscribe T oday! Your subscription automatically starts the next time an issue is mailed out. Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. About Your Business What type of material(s) do you work with? q Solid Surface q Quartz/E-Stone qConcrete q Stone/Granite qLaminate qRecycled q Tile q Wood Order online at www.ISFANow.org or fax this form back to ISFA at (801) 341-7361 or by mail: 165 N 1330 W #A3Orem, UT 84057 q Other (please specify): ______________________________________________________ International Surface Fabricators Association � Vol. 5 / Issue 2 � 27 OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR Tightening the Belt in Tight Times Taking Advantage of Digital Templating By Dan Louis If you listen to the national news, you know that businesses are just not hiring. Most manufacturing and service organizations are becoming more "lean" to make up for the downturn in business that we have experienced. So what are they doing to become lean? Being think "we're already as efficient as we can be." ifs" for you to consider. more efficient is the simple answer, but you may Maybe not. I'd like to propose a handful of "what 1. What if you used no paper to sell, template and make a job in the shop? Surveys show to save about $11,000 annually on paper, that a 10-kitchen-per-week fabricator stands toner, envelopes, stamps and labor. That's 40 elimination of "I can't read Bob's writing" or making your operation more "green." per ft.) Most fabricators, who aren't too proud to admit it, say they can less than 1 percent. go from 8 to 10 percent screw-ups to templates in the shop from sticks and glue templates? First, you're making a second If you financed a templating system for one year, the math says that the fabricator would stand to see 10-kitchen-per-week 6. What if you have a CNC but are digitizing a bump in cash flow of about $9,000 to $11,000 per month. That's more than $100,000 per year, attempt at interrupting the top and another half the game of Post Office when a phrase went around the room and didn't make any sense labor, time and money. which equals about what it would cost to finance want to take the granite plunge in-house. hour to do it with yet another person. Remember a waterjet-saw and stone CNC router, if you really Oh, by the way, you can write off ALL of these capital equipment costs the year that you buy them. If you don't like paying taxes (like me), and you have around $13,000 in profit, you will pay somewhere around $5,000 in taxes and own NO equipment in the process. So, look at your quarter, and you may decide to own a money- when it reached the final person? Again, that's If you do a little simple math on items 1 through 6 above, you should get about a $5 per ft. or more decrease in cost per job. That's $250 per job on an average 50-ft. project. I'd say that's lean and green, too! If that sounds good, you should take a look at digital templating. You might say, "Heck, I can route an edge at the job on solid surface; that's easy." But it's time, and time is money that you shouldn't be spending. profit picture as the year comes close to the third making piece of equipment instead of giving the It's all about being the low-cost producer in cents per ft. at 10 kitchens per week. Plus the "I lost the worksheet" type issues. And you're 2. What if you didn't buy any Coroplast, lauan, government your money. Heck, you worked for it! your market and doing more right things than percent less than your competitor, you have hot melt glue, etc. at all anymore? Look at that annual bill once! (Besides we should cut down trees to build things, not throw them away.) the other guy. When you make a kitchen for 20 two choices. One, sell for the same price you reduce the price to crush the competition. If you aren't working with granite, you may start to see more opportunities there but don't want to invest $500,000 in equipment to do it. If you pay $2 to $3 less if you supply a digital file normally do and make 20 percent more, or two, There's a commercial that ran recently with a like a phone booth, Atari, eight-track tape back by what seemed like a big magnet. 3. What if you could cut down on trucks and gas for them? What if you don't even have to bring the templates to the shop? Just email them back from the job. You would save plenty of gas and using a car instead of a truck would use less gas 4. What if instead of two or three installers sub out a job to a granite fabricator, you should because they can't fix a profile on a granite job at the jobsite -- and most all count on digitally templated jobs to fit right the first time. new car amongst a bunch of obsolete things, player, etc., and everything was being pulled Suddenly the driver sped forward and the you're going backwards." It rang true. too! (Usually green costs more; here it costs less.) whittling away for one to two hours at the tops Some digital templating systems will do some of the things above and some will do all of them. The cost will be somewhere between, $13,000 (about 1mm or 1/32 in.), but you don't always caption read, "If you're not moving forward, For all of you who think you're fine with the way you've been doing it for years, imagine having any new technology. Get the point! surgery done by a doctor who hasn't kept up on at the job to make it fit, the tops fit right and only quick things like cooktop cutouts or faucet holes to six man hours or around $40 to $120 for each job. It could mean $1 to $2 per ft. less cost and fewer broken or lost tools too! and seams would need any attention? That's two and $23,000. They all carry the same accuracy get what you pay for, so research which system works best for your needs. What features you'll need and your budget usually dictate where you'll end up. Do the math. Depending on the number of jobs you handle per month, you may be able to pay for a system in just one to three months, and that's a very fast return on your investment. 5. What if your rework/scrap costs were reduced from six kitchens per 100 down to one? If you you just saved $72 per kitchen (another $1.50 use only $1,200 to rework or remake a top, then 28 � Vol. 5 / Issue 2 � International Surface Fabricators Association About the Author Dan Louis is CEO of Laser Products Industries, a supplier of digital templating equipment. For more information contact him at (630) 679-1300 or by email at dlouis@ laserproductsus.com. Concrete Manufacturers... Learn Something New. Stone Fabricators... Create More Profit. Woodworkers... Make More Money. Solid Surface Fabricators... Give Your Company The Leading Edge. Whether it's adopting a new material to offer more to your customers, or refreshing your staff on some of the best techniques and practices in the Solid Surface segment of the industry, there's a reason for everyone to experience Total Fabrication Training of Solid Surface Material. ffering Now O ced Advan raining T urface Solid S ne/Quartz o t S d ! an g Also Trainin Find Out More & Watch Our YouTube Video! Visit www.ISFAnow.org/tft or call us at (877) 464-7732 Circle RS#07 on page 49 or visit www.isfanow.org/info. OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE Fabricator ABRICATOR � FORProfile: THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR The Countertop Shop Photo by Sarah Sobel-Poage Michael Langenderfer, owner of The Countertop Shop, and daughter Melissa Langenderfer, operations manager, in the showroom. residential market," explained Mike. "The new equipment we invested in also allowed us to our sales." offer several additional products which boosted So along with granite, the company also began Photo by Rick Volkman offering quartz surfacing products, but it didn't take the investment lightly and did plenty of would best serve the shop. Investing in Technology There is no doubt that when it comes to technology, the Langenderfers see it as an research before deciding on what equipment The Countertop Shop, in Holland, Ohio, is a prime example of how research and planning can make a real difference when it comes to building a successful fabrication business. The moves are calculated; involvement is key; the changes are well reasoned; and investment in both employees and technology is not an year and then brought on a partner. However, after the second year in the sign business, the Langenderfers had an opportunity to purchase to sell their stake in the sign venture. a commercial cabinet company, and so decided In 1990 they took over a cabinet business and it propelled them through the next 13 years. However, by 2001, they were looking for a way to expand and diversify the business. That is took over. where countertops came into the picture, and "We purchased a small residential countertop shop in June of 2001," explained Mike. "By 2003 the countertop business was investment -- one that they expect a return served their company well. afterthought. And these key elements have led to a growing business and a good example for others. In the Beginning The principal owners of The Countertop Shop are Mike and Karen Langenderfer, who 24 years ago decided to get into business for on. And making such investments carefully has After looking at several brands and talking to others in the business, the first piece of stone equipment purchased by The Countertop Shop was a Park Industries Yukon Bridge Saw. Then in 2007 the company added a Park Destiny CNC stone center, and in September 2011 saw/waterjet combination machine. "Each replaced the bridgesaw with a Park Fusion upgrade increased our capacity and allowed themselves. Their business venture wasn't without growing pains, but it eventually led them down their current path which has served them well. outperforming the cabinet business, so we focus on our biggest area of revenue by business." decided to close the cabinet company and devoting ourselves to expanding the countertop Originally offering laminate and solid surface us to increase sales," explained Langenderfer. our production by more than 30 percent." "After 32 years of marriage, three children, three grandchildren, and three business ventures, we researching numerous businesses that were from scratch. It was a sign company called Signs Plus." are still together," said Mike Langenderfer. "After for sale, in 1988 we decided to start a business "The saw/waterjet machine alone has increased But the company's stone equipment isn't the only area they have taken advantage of the available technology advancements. "Over countertops only, The Countertop Shop did very well. However, in the early 2000s, granite prices dropped and demand increased, prompting Langenderfer to expand into the hard and shiny. "In 2003 we decided to add stone fabrication equipment and broaden our offerings to the the years we have made many changes in our procedures and the equipment we use," said Mike. "A very helpful tool is our scheduling They operated the business together for the first 30 � Vol. 5 / Issue 2 � International Surface Fabricators Association software: the Moraware Job Tracker System. It OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR Photo by Sarah Sobel-Poage Photo by Sarah Sobel-Poage Kris Garber operates the Park Fusion combination waterjet/saw that The Countertop Shop upgraded to in 2011. The investment increased production capability by more than 30 percent. allows everyone in the office to have real-time name to the date the job was completed and onto jobs from the field to check information In 2003 the company broadened into stone fabrication, allowing it to offer several additional products that boosted sales. Today granite and quartz fabrication account for about 80 percent of its business. outside sales, and Melissa runs the operations of the company." Along with the family ties that make for an information on everything from the customer's everything in between. It even allows us to log or make changes. Plus we can give customers password-protected access to the system so up past orders." they can check the status of their orders or look Another area that has had a large effect on operations is with templating. Like most fabricators, The Countertop Shop started out using wood strips and hot-melt glue guns to make stick templates. However, when the jobsite so the customer can see what their countertop will look like. "The Laser Products LT55 system is accurate, and it's what an overhang or corner will look like," commented Mike. always helpful to be able to show the customer environment where trust is long-developed, The Countertop Shop is very careful about who it brings into its operation. "All of our employees have had background checks The Langenderfers give a lot of credit to the equipment and software they have made use of as their business advanced, but they also give credit to their employees, who are also highly valued and dependable. Employees as Investments "The most important resources that we have said Langendefer unequivocally. "We have invested in over the years are our employees," extremely dedicated employees and a very and drug testing so our customers can feel confident knowing that we only use skilled and qualified personnel," explained Langenderfer. "They all wear company uniforms and are appearance." required to maintain good personal hygiene and Another thing that unites the company's staff the company purchased CNC equipment, it was out-of-date. became apparent that its templating process "We went from stick templates to a photo template system where with the aid of special targets, tape and a camera we took is the focus that is placed on uniting the group is something we keep in mind every day," said under a common goal. "Our mission statement Mike. "The purpose of The Countertop Shop is and on time with no excuses. [Our goal is] to small percentage of turnover. They are always making suggestions about where we can save suggestions allow us to produce top-quality products and help to secure their future." The company currently employs seven money or do a procedure more efficiently. Their to provide all orders, to all customers, complete do everything above average from the quality of our finished products to the effort we put forth to meet the customer' expectations." As such, real emphasis is placed on the sales staff making the customer feel a part of the team. It is this development of partnership photographs of the jobsite and downloaded computer then processed the photos into a them to a computer," said Langenderfer. "The format that the CNC could understand to cut the material to the template produced by the photo system." And in 2010, the company once again production workers, four installers and eight office staff, including programmers, salespeople and a templator. Among the staff are also two family members, who are fundamental elements of the operation. "Two of our children, Melissa and Nick, are integral parts of the business," our other salesperson, handle inside and revamped its templating process by switching over to a laser-based templating system that is not only fast and accurate, but allows the templator to produce an actual drawing at and connection that engages the customers and helps to set the proper expectations. And this feeling of partnership also extends to the Langenderfers' community. explained Mike. "Nick, along with Jim Schuster, International Surface Fabricators Association � Vol. 5 / Issue 2 � 31 OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE (continued from page 31) FABRICATOR � FOR THE FABRICATOR ABRICATOR � FOR THE FABRICATOR � FOR THE The Countertop Shop Connections Count An important part of the philosophy behind The Countertop Shop is making connections with peers, whether they are local, such as the Toledo Home Builders Association, Remodelers Association and the Regional Chamber of Commerce; or a larger national or even international peer group. "Because of our connections to area organizations, we feel confident we have a good idea about the local market," said Langenderfer. "And as a board member of the Small Business Development Center at the Toledo Regional Chamber of Commerce and the vice president and president elect of the International Surface Fabricators Association (ISFA), I am in touch on a regular basis with other fabricators and businesspeople from all around the country and even Europe." He notes that these connections allow the Langenderfers to help others in similar situations, but that the knowledge they bring are invaluable to his business. "By being members of those associations and organizations, we are able to give back to the community and the industry," said Langenderfer. "But the biggest benefit of giving back is what we gain in return. Those groups hold us up and reinforce us. They often boost our morale. By hearing what is going on in the area and discussing the industry with our peers, we are encouraged that we are on the right track. By being able to share our experiences, opinions, advice and suggestions, we are able to make intelligent decisions and can try to avoid the problems and pitfalls that others have already experienced. "When you give your time and talent, you get it back in many ways," he expounded. "I have never attended an ISFA event that I did not come home from with an idea that would make us money and/or a better company. I swear that my success today has a lot to do with what I've heard or learned at ISFA functions. The Million Dollar Mentor Program literally turned my business around. You truly get back more than you give, but you have to give to get a return. By giving my time as an ISFA board member, attending ISFA events and industry trade shows, I have been blessed with many friends in the industry and around the world. It's our industry and we really need to be involved. If you want to be successful and grow your business, you need to surround yourself with successful people and ISFA is the place to do that." The Business Today Today the company fabricates and installs everything from laminate to granite, including solid surface, quartz surfacing, recycled products, wood and even concrete countertops. The brands run the full gamut, including Cambria, DuPont Corian and Zodiaq, Silestone, LG HI-MACS and Viatera, Caesarstone, Hanstone, Formica, Gibraltar, Staron and Livingstone. It operates out of a 10,000-sq.-ft. building with about 2,000 sq. ft. used for office and showroom space, and is looking at the options to buy or build a larger facility. The Countertop Shop is currently producing about 60,000 sq. ft. of 32 � Vol. 5 / Issue 2 � International Surface Fabricators Association Photos by Rick Volkman OR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE ABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR � FOR THE FABRICATOR product per year from a single production shift, with most of the work being wholesale to kitchen and bath dealers, builders, remodelers and box stores. The company also handles a few light commercial jobs and a small amount of walk-in retail business. About 80 percent is done in stone or quartz, 15 percent in solid surfaces and 5 percent in laminate, with half from remodeling, 30 percent from light commercial and 20 percent from new construction. Recent projects have included Daughter's House (Bowling Green, Ohio), Davis Street Building (Findlay, Ohio), Lima Memorial Hospital (Lima, Ohio), St. Rita's Medical Center (Lima, Ohio), Habitat For Humanity (four Northwest Ohio locations), McDonald's Restaurants (more than 20 Northwest Ohio locations), Norwalk Fischer Titus Center (Norwalk, Ohio), Olander Park (Sylvania, Ohio), Scott High School (Toledo, Ohio), Toledo Hospital (Toledo, Ohio), Browning Masonic (Waterville, Ohio), and some remote Disneyland projects. "Our equipment, software and personnel allow us to service a large market area," commented Langenderfer. "We try to stay within a market area that allows our installers to travel and install in a single day, but our days sometimes get pretty long." The Countertop Shop primarily services northwest Ohio and southeast Michigan, but on occasion ventures into Cleveland and Cincinnati. It also takes on special projects for current customers that also have projects in the local area, and have shipped as far as California and even traveled to Philadelphia for a large retirement project. But perhaps a better way to define a business is not where it has been, but where it is going, and Mike and Karen Langenderfer have plenty of goals for the company. Looking Ahead The main goal continues to be living by the company's mission statement of meeting all customers' expectations. And with the growth the business has experienced, it is a safe bet those goals are being attended to. "By educating customers and helping them with all the decisions that have to be made when ordering a countertop, we try to make them feel as good about their purchase as we can," said Mike, outlining his customer philosophy. "We try to set all appointments for templating and installation around the customer's schedule to make their countertop purchase as stress-free as possible." However, when asked about the future of the company, Langenderfer's answer is introspective with hints of both solid planning and malleability. "I think I am a pretty good listener and I only say that because that's where we are headed," he put forth. "I try to listen to what the customers, my peers and the market are saying. Then we try to stay on the crest of the wave. Our longterm goal is to continue to be a vital part of the local business community by modestly growing the business and offering leading-edge products and services to our customers." And that seems to be a good reflection of the past, present and probable future of The Countertop Shop. For more information, contact The Countertop Shop at 10406 Geiser Road, Holland, Ohio 43528; phone (419) 868-9101; website www.thecountertopshop. net; email email@example.com. Photos by Rick Volkman "By discussing the industry with our peers and sharing our experiences, opinions, advice and suggestions we are able to make intelligent pitfalls others have already experienced." decisions and can try to avoid the problems and International Surface Fabricators Association � Vol. 5 / Issue 2 1 � 33 Compact Grade Panels -- The Next New Thing? By Russ Lee Imagine a super-thick laminate that requires no substrate, uses no contact adhesives, can be joined and machined using standard woodworking tools, is available in hundreds of colors and patterns (plus custom patterns), is suitable for wet environments, is not harmful to the environment and offers stain and chemical resistance. While you are imagining, why not conjure up a material that is structurally self-supporting, will accept screws and fasteners, and comes in a variety of textural finishes? Welcome to the world of Compact Grade Panels. Compact Grade Panels are perfectly suited as a surfacing material in Euro-style kitchens that feature sleek, simple lines. For most of us the term "Compact Grade Panel" means next to nothing. To ISO (the International Organization for Standardization) it means, "selfsupporting, double-faced (laminate), usually thicker than 5 mm, the thickness of which will be selected according to application and panel dimensions." In plain English that means a solid core panel comprised of many layers of phenolic-saturated kraft paper sandwiched between top and bottom layers of decorative paper, all protected with a melamine coating. "Compact Grade Panels are about great design, color and performance," said Tony Damiano, president of ABET, Inc., the American arm of ABET Laminati, which produces Stratificato Print HPL compact grade panels. "To be more specific, it is about great European design." The range of color options with Compact Grade Panels makes them attractive, durable and easy to maintain. 34 � Vol. 5 / Issue 2 � International Surface Fabricators Association Although Compact Grade Panels are made with a thermoset resin, which makes them difficult to thermoform, ABET has developed a process for creating shapes with Stratificato. and Fundermax. Compact grade panels are typically used in furniture, residential/commercial tables, vanities, locker rooms, commercial work surfaces, column wraps, wall cladding, medical, school and laboratory applications. They are also great for kitchen countertops. "But not the typical American-style countertop," explained Damiano. "The 1 1/2-in. drop edge so common in the United States doesn't lend itself well to the Stratificato concept. Our material is more for high-end kitchens featuring simple, sleek design with European cabinetry. The reality is that even though you can seam Stratificato with good results, drop edges are probably not the best application." ABET, Inc. and ISFA According to Damiano, where Compact Grade Produced in Bra, Italy, Stratificato is one of a handful of compact grade panel brands available in the United States and Europe. Other brands include Trespa, Formica, Polyrey, Resopal, Arpa Ove ayer ive L orat per Dec t Pa f a c Kr noli e h P ayer ive L rlay orat Dec lay r Ove Because they are self-supporting, accept screws and hardware and are non-porous, Compact Grade Panels are ideal for locker rooms, restroom cubicles, etc. Panels really shine are in the commercial arena. resistant to chemicals, nonporous, high wear rooms and clean rooms," he explained. Compact Grade Panels are comprised of many layers of phenolic saturated kraft paper sandwiched between decorative layers and a melamine coating. Applying a finish to the solid phenolic core is accomplished with typical sanding abrasives. The recommended final finish is sanding with a 30-micron disc. The face of the panel requires no sanding. Are There Drawbacks? "The physical properties of the product -- highly characteristics -- make it suitable for operating "Because it is self-supporting, accepts screws The irony of Compact Grade Panels is that even though the material is suited for use in damp or even extremely wet conditions, it is susceptible to warping if the humidity is not equalized on both sides of the panel. The trick is to engineer the installation so that air movement is created ABET has developed a process for seaming solid surface undermount bowls into Stratificato panels. What About the Environment? on both the front and the back sides of the how wet the environment. and fasteners and doesn't support bacteria, it is rooms, or as cabinet carcasses and door fronts in commercial environments. There are many just now learning about." popular for use as lockers and benches in locker panel. If that is done correctly, it doesn't matter "We have invested considerable resources into determining the best way to handle, store and with warping," explained Damiano. "We have install Stratificato to completely avoid problems decades of research and experience in Europe to fall back on. Sometimes we find fabricators who don't want to follow procedures which into trouble." potential applications for the product that we are According to Damiano, that is the main reason why ABET, Inc. joined ISFA. "ISFA members have the knowledge and experience we need. While we possess a certain degree of of experience in Europe, we recognize that the American market is a different animal," he explained. "We deal with architects and "Stratificato is quite Earth-friendly," said Damiano. "It is comprised of 70 percent cellulose, the bulk of which is obtained from scrap pulp, where available. There is some phenolic resin and some resin (melamine) that is technical expertise gained mostly from decades a derivative of nitrogen and carbon dioxide, both of which are readily available. In other words, it's mostly made from the same material as paper shopping bags. Compact Grade Panels have a high calorific value, which means they are well-suited for recovery in waste-to-recovery seem foreign to them. That's when they can get Damiano indicates that the ideal Compact designers on a regular basis; we know their world and what makes them tick. In fact, we folks and we can drive specifications. Yet, Grade Panel fabricator has experience in the do more than 300 presentations a year to these when it comes to actually producing the job plants. Life Cycle studies show that Compact commercial arena, has an automated shop, is and has an interest in interacting directly with specifiers when they have questions. Grade Panels outlast the time it takes to grow or produce the pulp from which it is mostly made." He pointed out that because no substrate is required with these panels, environmentally unfriendly chemicals that may be present of particleboard are completely avoided. in contact adhesives or in the formulation Additionally, neither asbestos nor heavy metals open to following specific fabrication guidelines and getting it installed, we gladly defer to the ISFA organization." experts. And we find those experts within the Creating those relationships with fabricators architects and designers to reach for the "It's a design-driven product with a lot of potential," he said. "When we bring out the Stratificato sample box during an architect's presentation, the atmosphere of expectation in the room is suddenly ratcheted up a notch. It's electric." gives ABET, Inc. the confidence to encourage moon when it comes to design. Not only are Compact Grade Panels available in hundreds of colors and a range of textural finishes; custom permanently embedded into the panels with very low minimum quantities. In Stratifico, the phenolic core is available in black, gray, multicolored layers. images, such as logos or photography, can be are used during the production cycle, and there is no off-gassing of the product after installation. "This is one of those materials that can be used as eye candy for decades with no reduction in performance and without danger to the About the Author Russ Lee, president of sitesNsolutions.com, is a consultant to the countertop industry with more than 30 years' experience as a fabricator, manufacturer and marketing professional. He also worked as editor of Solid Surface magazine and as executive director of ISFA. More information is available by contacting ABET, Inc. at (201) 541-0700 or on the Web at www.abetllaminati. com/products-page/laminate/Specialty_Laminates1/. International Surface Fabricators Association � Vol. 5 / Issue 2 � 35 cream or white, or can even be produced in environment," he said. "Then, when it has run its course, Stratificato can be reclaimed in a waste recovery plant. That's sustainability." Here.Now.News. ISFA at IWF ISFA will be participating at the International Woodworking Fair (IWF) in Atlanta again this year. The show runs from August 21 to 25, and includes full-day symposiums, ISFA Annual Member Meeting It's not too late to join your fellow ISFA members at IWF for the Annual Member Meeting on August 22. Business will be conducted and this year's winners of the Upcoming ISFA Training & Events For more information or to sign up to attend any of these events, visit www.ISFAnow.com or contact Meg Pettingill at (877) 464-7732 or Meg@isfanow.org. ISFA/IWF Countertops Symposium Aug. 21 � Atlanta, Ga. ISFA Annual Member Meeting Aug. 22 � Atlanta, Ga. ISFA IWF Networking Event Aug. 22 � Atlanta, Ga. ISFA Level I Solid Surface Training Sept. 10 � 13 � Orem, Utah ISFA Level II Solid Surface Training Sept. 17 � 20 � Orem, Utah ISFA Level I Quartz/Stone Training Oct. 22 � 25 � Las Vegas, Nev. ISFA Level II Quartz/Stone Repair Training Oct. 26 � 27 � Las Vegas, Nev. ISFA Level I Solid Surface Training Nov. 12 � 15 � Orem, Utah educational sessions and a packed exhibit hall. ISFA will be at Booth #4423, and will also be working within the IWF education as well as hosting a networking event. coveted ISFA Awards will be announced. Additionally, the Board of Director election results will be revealed and you can meet the ISFA Board, staff and fellow members. program, holding its annual member meeting, At the request of IWF organizers, on August 21 ISFA is once again putting on a full-day symposium in conjunction with the show. The seminar, "Examining Countertop It's a great opportunity to get involved, voice your opinions, find out what ISFA has been up to and what is planned for the future. to the meeting. All current active ISFA members are invited ISFA will be hosting a networking event drinks will be served . Options: Turning Opportunities into Profit" to established countertop fabricators, is designed to provide a wealth of information as well as cabinetmakers and casework following the member meeting. Snacks and Date: August 22, 2012 Location: IWF, Georgia World Congress Center, Atlanta Room: Section 4 of the Thomas Murphy Ballroom (Building B, Upper Level) Time: 2:30 - 4:00 p.m. Please RSVP to Meg@isfanow.org or call the ISFA office at (877) 464-7732. providers who are exploring best practices for resourcing within the countertop market. The presenters include the owners of successful countertop and architectural in the technology, techniques and millwork companies who are well versed business requirements of countertop operations. The session covers both residential and commercial operations, and encompasses information on solid surface, quartz surfacing, stone, laminate It includes discussions on materials, machinery, outsourcing vs. in-house and a variety of other countertop options. IWF Networking Event Immediately following the ISFA Annual Meeting will be an IWF Networking Event. This is a great opportunity to spend time with your peers, make new connections, reconnect with old friends, find out what ISFA has been up to and pick up some fabrication, countertop trends and more. Speakers include Russ Berry, president of ISFA and Allegheny Solid Surface meet the ISFA Board of Directors and staff, Technologies (ASST); Mike Nolan, owner of Windbound Countertop Co. and ISFA Director of Education; David Paxton, useful information. The event, scheduled ISFA Annual Award Nominees Announced owner of Paxton Countertops; and Kevin Cole, ISFA Communications Director. The event is sponsored by Laser from 4:00 to 5:30 p.m. is in the same room (the Thomas Murphy Ballroom, Building B, be served. as the ISFA Annual Meeting that precedes it Upper Level). Hors d'oeuvres and drinks will The ISFA-IWF Networking Event is ISFA Award Winners to be Named at Annual Meeting in August The International Surface Fabricators Association (ISFA) announced the nominees for its annual awards. The ISFA awards are chosen by association members, and given to those in the industry who have distinguished themselves through creativity, innovative contributions to the industry, public service or other noteworthy activities. The winners will be announced at ISFA's Annual Member Meeting to be held on August 22, 2012, in Atlanta in conjunction with the International Woodworking Fair (IWF). Continued on page 37 Products Industries, a supplier of digital templating equipment; Specialtytools. com, a provider of tools and supplies to com, an online source for solid surface sheet goods. the countertop industry; and SolidSurface. sponsored by Eurosoft, makers of software for design, estimating, quoting and manufacturing countertops. Those wishing to attend can sign up on the IWF website (www.IWFatlanta.com), call (404) 6938333 or even register on-site the day of the event. Please RSVP to Meg@isfanow.org or call the ISFA office at (877) 464-7732 to make sure your spot is reserved. 36 � Vol. 5 / Issue 2 � International Surface Fabricators Association ISFANews (Continued from page 36) Nominated for top honors, the Hall of Fame Award, were industry veterans Jack Hussey, of Jack's Custom Woodworking in Woburn, Mass., and Chuck Sawyer, an industry consultant who has worked with such companies as Formica, Fountainhead and, most recently, Basix, to name a few. The Hall of Fame award is given to the UPS WorldShip� Makes Shipping Easy for ISFA Members While ISFA members take advantage of discounts on UPS shipping services, you can also manage all of your shipments from your desktop with one click. UPS' fullfeatured, global shipping software supports your high-volume shipping needs, allowing you to create UPS package and LTL freight shipments using a single application. With UPS WorldShip you can: Process and track all of your ground freight and small package shipments from one system Save time by automating shipment processing to view rates, schedule pickups, and set up customer profiles online Easily export UPS shipment data into your existing billing, warehouse and order management systems Capture all client billing information, making accounting much more efficient individual who has in the course of his/her career, made significant contributions to the decorative surfacing industry, and has to the ideals of ISFA. Getting Started It's easy to start saving through the ISFA/ UPS Savings Program and shipping with UPS WorldShip. In fact, you can download UPS WorldShip directly to your computer and start shipping in a matter of minutes if you have a UPS pickup account number. > Visit savewithups.com/isfa to enroll > Visit ups.com/worldship to learn more about UPS WorldShip Phone: (866) 443.9303, ext. 4080 Email: Associations@upsfreight.com demonstrated leadership and commitment Hussey was an early adapter to solid surface, now having run his business for more than 40 years, and has been a member of ISFA since the beginning. He is a strong advocate for the association and leads by coordinator for ISFA, has always been an example. Hussey has served as a past state innovator in the surfacing industry, and was the 2001 winner of the ISFA Fabricator of industry for many years, pioneering work in fabrication, warranty and training. He the Year Award. Sawyer has worked in the fabricator member companies, and who has best supported ISFA in all activities. Nominated for the ISFA Innovator Award are Karran, in Vincennes, Ind.; EOS Surfaces, in Portsmouth, Va.; and InPro Corporation, in Muskego, Wis. The Innovator Award is for the member firm or individual who goes outside the box to create a product or system that enhances the life or elevates the role of the surface fabricator. are Rick Wing, of R.D. Wing Enterprises in Kirkland, Wash., and Harry Hollander, of Moraware in Reno, Nev. The Envision Award is given to the member firm or individual that excels in creating something imaginative and special for the surfacing industry. ISFA's Annual Member Meeting, where the award winners will be announced, is scheduled for 2:30 p.m. August 22, at the World Congress Center in Atlanta, in conjunction with IWF. It is open to all industry personnel and will be followed by a networking event. RSVP to meg@ isfanow.org or by phone at (877) 464-7732 is requested. Nominated for the ISFA Envision Award has held many roles at ISFA throughout the years and has been a leader to many. He the service of ISFA and the industry as a whole. Nominated for the ISFA Fabricator of the Year are Ted Sherrit, of Floform in Winnepeg, Manitoba, Canada; Steve repeatedly volunteers his time and effort in ISFA Regional Meeting in Works for Canada ISFA has already held two regional meetings in 2012, with its Annual Member Meeting planned in August at IWF (August 22 at 2:30 p.m., Georgia World Congress Center, Atlanta, in the Thomas Murphy Ballroom, Building B, Upper Level) and now a Canadian meeting is in the works. These regional meetings, meant to be grass-roots efforts to bring together fabricators that are located regionally, are day-long events that feature opportunities for networking, as well as demonstrations, key-note speakers, vendor presentations and facility tours, plus lunch and door prizes. The first event was held in February at the International Logistics & Stone Distribution (ILSD) facility in Canton, Mich. The second meeting was in March at the Cosentino Center in Anaheim, Calif. Both were well attended, bringing in many regional fabricators and were great learning and networking opportunities. After the Annual Member Meeting at IWF, the next regional event is being planned for Canada in September or October in Montreal, and is being hosted by Cosentino. More details on this event will be released as they become available. Continued on page 38 International Surface Fabricators Association � Vol. 5 / Issue 2 � 37 Stoddard, of Advanced Surfaces in Corry, Pa.; Ray St. Gelais, of TWD Surfaces in Bridgewater, Mass.; and Jack Hussey, once again of Jack's Custom Woodworking in Woburn, Mass. The Fabricator of the Year award is given to an individual of a fabricator member company that in the past year has best exemplified the ISFA ideals of quality, to ISFA and/or the decorative surfacing industry, with overall excellence. innovation, character and exemplary service Nominated for the ISFA Associate of the Year Award are Cosentino, of Stafford, Texas, and U.S. Surface Warehouse, of Austin, Texas. The Associate of the Year Award is given to an associate member company that in the past year has best exemplified the role of servicing the needs of ISFANews (Continued from page 37) Those wanting to receive emails regarding ISFA events and promotions, send a request to firstname.lastname@example.org asking to be added to the ISFA email list. For more information on upcoming ISFA regional events, contact ISFA Education Director Mike Nolan at email@example.com, or by phone at (828) 403-7386, or contact ISFA Vice President Mike Langenderfer at mike@ countertopshop.net. ISFA Staff Kevin Cole Communications Director Email: firstname.lastname@example.org Direct: (815) 721-1507 Meg Pettingill Administrative Assistant & Registrar Email: email@example.com Office: (877) 464-7732 Ext. 10 Mike Nolan Director of Eduction Email: firstname.lastname@example.org Direct: (828) 403-7386 Main Office Paul Wisnefski Safety Product knowledge Templating Seaming Cutouts ISFA Quartz/ Granite Class Heads to Las Vegas in October The Level I Granite/Quartz Total Fabrication Training class, followed by the Level II Granite/Quartz Advanced Repair class, is back on the road in Sales Associate Email: email@example.com Direct: (262) 498-4184 Toll Free: (877) 464-7732 Direct: (801) 341-7360 Fax: (801) 341-7361 Email: firstname.lastname@example.org Web: www.ISFAnow.org 165 N. 1330 W. #A3 Orem, UT 84057 Productivity concepts Board of Directors Russ Berry Bowl-mounting processes Basic repairs Finishing Installation October, and will be held at the Alpha Professional Tools training center in Las Vegas. The course was also held hosted in Orem, Utah, at Bedrock Training Center. Support systems And, for those already skilled in stone repairing granite and quartz, consider Quartz Repair Training class that President A.S.S.T. 350 South St. McSherrystown, PA 17344 Phone: (717) 630-1251 Fax: (717) 630-1271 Email: email@example.com www.asst.com Hunter Adams Joe Hoffman fabrication or wanting to get involved in the two-day Level II Advanced Granite/ immediately follows the Level I Course. in June in New Jersey and is regularly Quartz near the ISFA Total Fabrication The classes represent an opportunity to be trained or to pick up an entirely new skill set for the business. for fabricators to send new employees Level II Advanced Granite/ Quartz Repair Training Location: Alpha Professional Tools, Las Vegas Date: Oct. 26 - 27, 2012 The two-day course, also taught by Hueston, includes some classroom instruction, but mostly focuses on Immediate Past President TRINDCO 1004 Obici Industrial Blvd. Suffolk, VA 23434 Phone: (757) 539-0262 Fax: (757) 539-8921 Email: firstname.lastname@example.org www.trindco.com Christina Humiston Secretary Hoffman Fixtures Co. 9421 E. 54th St. Tulsa, OK 74145 Phone: (918) 627-3055 Fax: (918) 627-3560 Email: joehoffman@hfc countertops.com www.hfccountertops.com Mark Anderson Level I Granite/Quartz Fabrication Training Location: Alpha Professional Tools, Las Vegas Date: Oct. 22 - 25, 2012 Teaching the four-day class is Director Block Tops, Inc. 1560 Harris Ct. Anaheim, CA 92806 Phone: (714) 978-5080 Fax: (714) 712-4000 Email:email@example.com Mike Langenderfer Director, Associate Member Representative Cosentino USA 13124 Trinity Dr. Stafford, TX 77477 Phone: (866) 268-6837 Fax: (281) 494-7299 Email: firstname.lastname@example.org Dave Paxton hands-on learning. Attendees learn how to repair and polish granite and quartz damaged pieces of stone and will To repair chips, holes, etc. surfaces. Students will be given several actually repair them. Attendees will learn: Scratch removal without refinishing Scratch removal with refinishing Quick tips and tricks for hiding scratches Fred Hueston, well-known stone industry educator. He has trained thousands of stone craftsmen on fabrication, installation, inspections and restoration of stone and quartz surfacing products. The course takes students through Vice President The Countertop Shop Ltd. 10406 Geiser Rd. Holland, OH 43528 Phone: (419) 868-9101 Fax: (419) 868-9104 Email: email@example.com www.countertopshop.net Mike Nolan Treasurer Paxton Countertops PO Box 174 Grand Ledge, MI 48837 Phone: (517) 719-0146 Email: paxtoncountertops @yahoo.com Martin Funck the essentials of stone fabrication and About abrasives, tools and installation, material handling, safety and shop throughput. The training chemicals Stain removal For more information or to register for any of Director Windbound Co. PO Box 817 Glen Alpine, NC 28628 Phone: (828) 438-0892 Fax: (828) 438-0893 Email: mike@windbound surfaces.com www.windboundhomes.com Jon Blasius Director Rosskopf & Partner AG Bahnhofstrabe 16 D 09573 Augustusburg Hennersdorf Germany Phone: (493) 729-12524 Email: martin.funck@ rosskopf-partner.com www.rosskopf-partner.com Michael Astill offers knowledge through theory and hands-on fabrication. Elements of the these sessions, contact firstname.lastname@example.org or call (801) 341-7360. course include: 38 � Vol. 5 / Issue 2 � International Surface Fabricators Association Director Blasius, Inc. 7343 Buell Rd. Vassar, MI 48768 Phone: (989) 871-5000 Fax: (989) 871-9070 Email: email@example.com Director, Associate Member Representative R. S. Hughes 3455 W. 1820 S. #1 Salt Lake City, UT 84104-4906 Phone: (801) 973-4211 Email: firstname.lastname@example.org Specialty Surfaces Fabricators, Manufacturers and Experts Membership Application Main: (877) 464-7732 � Fax: (801) 341-7361 � www.ISFANow.org Renewal Instructions: To renew your membership with ISFA, simply fill out the Personal Information section, and Payment Method and that's it! Fax it back to (801) 341-7361 and we'll do the rest. Please allow 2-4 weeks for your membership renewal packet to be delivered. New Member Instructions: For Surfacing Experts wanting to become a new member, please fill out the entire form. Membership in ISFA is the industry endorsement of high quality. This endorsement cannot be purchased for the price of membership, but must be established by the company and upheld by each member of the organization. Fax this form back to (801) 341-7361 and we'll do the rest.Your new membership packet will be in the mail shortly. Please allow 2-4 weeks for delivery. Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. I Am: q Renewing My ISFA Membership Method of Payment q I am faxing a copy of the check along with this form. (required if paying by check) Card Type: q Visa q Mastercard q American Express q Discover Card Number: Print Name on Card: If paying by check, fax copy along with this order form. You can also mail this form to: ISFA, 165 N 1330 W #A3, Orem, UT 84057 q Applying to Become a New Member Expiration Date: Official Signature: New Member Information Type of Membership: (please select one) q ISFA Membership: $400 -- Any Specialty Surfaces company that has been in business at least two years and carries appropriate liability insurance. which meet all other qualifications, but have been in business for less than two years shall be eligible for Subscriber Membership in the Association. Sponsorship Information: In order to become a member of ISFA, you need to provide information regarding an ISFA member or company willing to sponsor you. If you do not know what to put in this section, just leave it blank. We will help you with this. Sponsor Company: Contact Person: Telephone: Trade Reference: (Please provide a trade reference, generally your distributor of solid surface.) Trade Reference: Contact Person: Telephone: Proof of Insurance: A copy of your certificate of liability insurance must be attached to or faxed with this form to process this application. q Subscriber Membership: $400 -- Applicant companies q Branch Membership: $200 -- Branch Membership is available to companies having more than one location. Each location must fill out seperate membership applications. Branch Membership annual dues are one-half that of the headquarters location. Each location wlll be treated as a separate member in all respects, except only headquarter locations may vote in general elections. q Monthly Membership: $35/Monthly Code of Ethics Each member of the International Surface Fabricators Association agrees to observe high standards of honesty, integrity and responsibility in the conduct of their business. By adhering strictly to the highest quality standards of fabrication, manufacturing and installation. By promoting only those products and services that are proven quality and value. By writing contracts and warranties that are clear, honest and fair to all parties involved. By honoring all contractual obligations in a reasonably prompt manner. By quickly acting on and attempting to resolve all customer complaints, and in situations where complaints appear unreasonable and persistent, by encouraging the customer to initiate and approach third-party dispute settlement mechanisms. By being fiscally responsible and honoring all legitimate financial obligations, By maintaining all required licenses and insurances. I,_______________________________, do hereby certify that the foregoing is true and correct to the best of my knowledge, and do agree to abide by the Code of Ethics of the International Surface Fabricators Association for as long as I hold an active membership therein. (please sign below) Fabricator Directory Companies in blue are Certified Professionals alabama Kitchen Bath & Beyond Carroll's Contemporary Designs Inc. 23585 County Rd. 41 Addison, AL 35540 256-462-3540 Specializing In Solid Surface 1440 Corona Fort Mojave, AZ 86426 928-788-1000 Mio Metals 400 Western Ave. Petaluma, CA 94952 888-530-7630 www.miometals.com Carbide Industries 314 Crittenden St. Groveland, FL 34736 352-429-8840 www.carbideindustries.net Oldcastle Surfaces Inc. California 112 David Green Rd. Birmingham, AL 35244-1648 205-988-3246 www.oldcastlesurfaces.com Block Tops Inc. Pacific Architectural Millwork 1031 Leslie St. LaHabra, CA 90631 www.pacmillwork.com 562-905-3200 Distinctive Surfaces of Florida Inc. Surface One 1560 Harris Ct. Anaheim, CA 92806 714-978-5080 www.blocktops.com 2421 Hwy. 11 Pelham, AL 35124 205-621-1125 www.surface1.com Buck, Jason (Superior Surface) 3609 Crow Ct. Antelope, CA 95843 916-344-3022 RR Laminates 8272 Vico Ct. Sarasota, FL 34240 941-377-7747 www.distinctivesurfaces offlorida.com 1403 Nichols Dr. Rocklin, CA 95765 805-582-7497 Natural Stone Motif Inc. Alaska Scantibodies Alaskan Counter Fitters 607 Old Steese Hwy., Ste. B PMB 354 Fairbanks, AK 99701 907-455-0247 Duracite 2100 Huntington Dr. Fairfield, CA 94533 707-402-1600 www.duracite.com 9336 Abraham Wy. Santee, CA 92071 619-258-9300 www.scantibodies.com 870 Sunshine Ln. Altamonte Springs, FL 32714 407-774-0676 www.naturalstonemotif.com Reall Cabinetry Bicknell Inc. European Artstone Inc. Southwest Carpenters Training Fund 533 S. Fremont Ave. #401 Los Angeles, CA 90071 213-739-9335 1985 Cattlemen Rd., Unit D Sarasota, FL 34232 941-377-2837 PO Box 33517 Juneau, AK 99801 907-789-5727 www.bicknellinc.com 7316 Bellaire Ave. North Hollywood, CA 91605 818-255-5585 www.europeanartstone.com Refresh Interiors Inc. 4641 Lown St. N. St. Petersburg, FL 33714 727-527-0206 Cook Inlet Housing Authority Fischer Tile & Marble 1800 23rd St. Sacramento, CA 95816 916-452-1426 www.fischertile.com The Countertop Factory 3510 Spenard Rd. Anchorage, AK 99503 907-793-3047 www.cookinlethousing.org 12349 Telegraph Rd. Santa Fe Springs, CA 90670 562-944-2450 www.thecountertopfactory.net Surface Crafters John Bania Handyman Connection P.O. Box 541 Wrangell, AK 99929 Mountain Tops LTD 1740 W. Katella Ave. Orange, CA 92867 714-288-0077 www.handymanconnection.com West Coast Countertops 711 Commercial Dr. Holly Hill, FL 32117 386-253-0826 www.surface-crafters.com 43085 Business Park Dr. B Temecula, CA 92590 800-734-8799 Georgia Atlanta Kitchen Inc. 6605 Arctic Spur Rd. Anchorage, AK 99518 907-272-8107 www.mountaintops.net Humboldt Countertops Colorado Arlun Inc. 6250 Corporate Dr. Colorado Springs, CO 80919 719-599-4175 196 Rio Circle Decatur, GA 30030 404-378-3220 www.atlanta-kitchen.com Panco Inc. PO Box 210 Talkeetna, AK 99676 907-733-6600 70 W. 4th St. Eureka, CA 95501 707-442-5918 www.humtop.com Countersync Paragon Granite & Marble 14136 Valley Dr. Longmont, CO 80504 970-535-0473 Arizona Integra Cabinets & Millwork 1296 Jones St. Augusta, GA 30901 706-828-7544 www.countersync.net Classy Kitchen and Bath 4320 W. Chandler Blvd. Ste. 7 Chandler, AZ 85226 480-731-1236 www.classykitchenandbath.com 249 W. Baywood #B Orange, CA 92865 714-283-2890 www.integracmw.com Lovell Construction, Inc. 21880 Bradbury Rd. Grantville, GA 30220 770-253-0383 CoNNECTICUT 6 Tosun Rd. Wolcott, CT 06716 203-879-2835 Distinctive Countertops LLC J R Stephens Co. 5208 Boyd Rd. Arcata, CA 95521 707-825-0100 Oldcastle Surfaces Inc. Kirk's Cabinets & Countertops (Kirk Construction) 4807 Hwy. 95 Parker, AZ 85344 928-667-7306 www.kirk-construction.com Lytle Construction Inc. Florida 1400 W. Marietta St. Atlanta, GA 30318 404-355-3108 www.oldcastlesurfaces.com 145 Otto Circle Sacramento, CA 95822 916-422-6639 www.lytleconstruction.com Beverin Solid Surface 1108 Palmetto Ave. Lehigh Acres, FL 33972 239-368-9444 www.beverin.com Top South 830 Pickens Industrial Dr. Marietta, GA 30062 770-422-4009 www.topsouth.com 40 � Vol. 5 / Issue 2 � International Surface Fabricators Association Hawaii AMR llc PO Box 1542 Aiea, HI 96701 808-652-0609 Illinois Bollock Industries Inc. 900 Farabee Ct. Lafayette, IN 47905 765-448-6000 www.bollockstoptops.com Counter Creations LLC PO Box 314 Marengo, IL 60152 815-568-1073 www.countercreations.net Mid-America Kitchens & Baths BKA Builders Inc. dba Paradise Hawaii Countertops PO Box 241019 Honolulu, HI 96824 808-848-2600 www.bkabuilders.com 60 Kaunaloa St. Hilo, HI 96720 808-936-4259 Custom Marble Inc. PO Box 306 Millstadt, IL 62260 618-476-1345 www.custommarble.net Hard Surface Fabrications, Inc. / Kormax 810 S. Beiger St. Mishawaka, IN 46544 574-259-4843 1105 N. Industrial Marion, KS 66861 www.midamericamarble products.com/ 620-382-3390 Parman Brothers LTD Dirk Foster www.hardsurfacekormax.com PO Box 7 Johnson, KS 67855 620-492-6882 www.parmanbrothersltd.com Gary's Woodworking 802 S. 26th St. Mt. Vernon, IL 62864 206-898-8163 Laminated Tops of Central Indiana Inc. Top Master Inc. Handy Man Services PO Box 89404 Honolulu, HI 96830 808-741-2349 F-W-S Solid Surface Specialist Inc. 610 N. Illinois Ave. Carbondale, IL 62901 618-457-2326 www.f-w-s.net PO Box 234 Farmer City, IL 61842 309-928-2848 1237 Naperville Dr. Romeoville, IL 60446 630, 226-0011 711 E. Dillman Rd. Bloomington, IN 47401 812-824-6299 www.rakesolutions.com 2844 Roe Ln. Kansas City, KS 66103 913-492-3030 www.top-master.com Kentucky M & W Countertops Inc. 11934 Witmer Rd. Grabill, IN 46741 260-627-3636 www.mwcountertops.com Cardinal Kitchens Inc. 230 Hiawatha Ave. Louisville, KY 40209 502-363-3871 www.cardkitchen.com Hawaii Kitchen & Bath Inc. PO Box 1857 Kailua, HI 96734 808-261-0357 www.hawaiikitchenandbath.com Maxwell Counters, Inc. Honolulu Tile & Marble Inc. 1602-B Auiki St. Honolulu, HI 96819 808-845-3775 New Age Surfaces Michiana Laminated Products Inc. Surfaces Unlimited Inc. 7130 N. 050 E. Howe, IN 46746 260-562-2871 www.michianalaminated.com 1272 Hwy. 490 East Bernstadt, KY 40729 606-843-6891 www.surfaces-unlimited.com Louisiana Jaco Builders Inc. 99-129B Waiua Wy. Aiea, HI 96701 808-486-6008 1757 Haleukana St. Lihue, HI 96766 808-246-9480 Pierce Laminated Products Inc. Stone Tops Pohaku Fabrication 2430 N. Court St. Rockford, IL 61103 815-968-9651 www.piercelaminated.com 2772 Simpson Circle 426 Forestwood Dr. Valparaiso, IN 46385 219-669-7037 Dan Solid Surfaces 2020 Dallas Dr. Baton Rouge, LA 70806 225-216-3900 www.dansolidsurface.com Precision Stone Design Solid Surface Technologies 981 Lunt Ave. Schaumburg, IL 60193 www.precisionstonedesigns.com 847-301-7171 Iowa Top Distributors LLC 412 Post Oak Rd. Sulphur, LA 70663 337-625-5751 Custom Countertops & More 1801 E. Oak St. Algona, IA 50511 515-295-4835 Maine 360 Mokauea St. Honolulu, HI 96819 808-845-8677 www.ssthawaii.net Solid Surface Creations Inc. Superior Solid Surface 403 S. Sycamore Villa Grove, IL 61956 217-832-8207 www.ssctops.com Solid Fabrications Inc. 2515 Murray St. Sioux City, IA 51111 712-255-5319 www.solidfab.com Shad's Custom Countertops Inc. 11 Collins Pond Rd. Windham, ME 04062 207-893-3445 www.getshad.com 1620 Hau St. Honolulu, HI 96817 808-842-5556 www.hidanoconstruction.com Stevens Industries Inc. 704 W. Main St. Teutopolis, IL 62427 217-540-3100 www.stevensinc.com 19420 Frank Ct. Woodstock, IL 60098 815-482-0160 Kansas Maryland SolidTops LLC Countertop Shoppe Idaho Bledsoe Cabinets The Cabinet Shoppe 5855 S.W. 21st St. Topeka, KS 66604 785-271-8675 www.mycountertopshoppe.com 505 South St. Easton, MD 21601 410-819-0770 www.solidtops.com Massachusetts 74 Devon Rd. Norwood, MA 02062 781-762-5885 2990 Wise Wy. Boise, ID 83716 208-433-0033 www.thebledsoegroup.net Fisher Lumber Co., Inc. P.O. Box 355 Garden Plain, KS 67050 316-531-2295 Black Beauty Granite & Marble Inc. Indiana Candela Construction 4126 Couples Dr. Coeur d' Alene, ID 83815 208-661-1398 A. I. A. Countertops LLC 501 W. Railroad Ave. Syracuse, IN 46567 574-457-2018 www.aiacountertops.com Kitchens Inc. 2301 W. Frontview Dodge City, KS 67801 620-225-0208 Gulfstream Aerospace Services Corp. 33 Elise St. Westfield, MA 01085 International Surface Fabricators Association � Vol. 5 / Issue 2 � 41 Fabricator Directory (continued) Companies in blue are Certified ISFA Professionals Jack's CustomWoodworking/ JCW Countertop 3 Aberjona Dr. Woburn, MA 01801 781-935-1907 www.jcwcountertops.com The Top Shop of Rochester Inc. Lincoln Laminating Inc. 5010 Rentworth Dr. Lincoln, NE 68516 402-434-6009 Elvis Custom Building 812 S. 4th Artesia, NM 88210 575-308-7850 PADCO Countertop Co. 235 Woodlake Dr. S.E. Rochester, MN 55904 507-282-9129 www.topshoprochester.com Martin's Counter Tops Inc. 9101 Military Rd. Omaha, NE 68134 402-572-4044 www.martinscountertops.com OGB Architectural Millwork 3711 Paseo del Norte Albuquerque, NM 87113 505-998-0000 www.ogb-am.com PO Box 429 Roswell, NM 88202 505-626-3553 MissISSIPPI 5 Springdale Ave. Canton, MA 02021 781-828-1177 www.padcocountertop.com Countertop Creations of the Gulf Coast 1302 Live Oak Pascagoula, MS 39567 228-938-6484 Nevada Sterling Surfaces B&H Interiors Rojo Enterprises LLC 76 Leominster Rd. Sterling, MA 01564 978-422-3321 www.sterlingsurfaces.com Missouri Genistone 4385 Wagon Trail Las Vegas, NV 89118 702-400-6547 Sterling-Miller Designs Inc. 1079 N. Montello St. Brockton, MA 02301 508-894-6999 www.sterlingmillerdesigns.com 137 E. State Hwy. CC Nixa, MO 65714 417-725-0909 www.genistone.com Carpenters Int'l Training Fund 6801 Placid St. Las Vegas, NV 89119 702-938-1111 New York Cabinet & Countertop Designs 188-10 McLaughlin Ave. Hollis, NY 11423 718-217-4292 www.corianworld.com Montana Bevco Creative Surface Solutions 2855 Coleman St. N. Las Vegas, NV 89032 702-365-6444 www.creativesurface.com TWD Surfaces 75 Hale St. Bridgewater, MA 02324 508-279-2650 www.twdsurfaces.com 1627 Dickie Rd. Billings, MT 59101 406-248-2670 Dimensional Stone & Tile Designs, Inc BMC K-C Maintenance Michigan Blasius Inc. 7343 Buell Rd. Vassar, MI 48768 989-871-5000 www.blasiusinc.com 3200 Hwy. 12 E. P.O. Box 5780 Helena, MT 59404 www.buildwithbmc.com 4710 W. Post Rd. #145 Las Vegas, NV 89118 702-228-5552 146 E. Third St. Mount Vernon, NY 10550 www.dimensionalstone.net 914-664-1200 New Hampshire Maui Solid Surface 182 E. Dunstable Rd. Nashua, NH 03062 603-718-0014 Evans & Paul LLC Jim Shreve JC Tops Inc. P.O. Box 721 Florence, MT 59833 406-880-3566 140 DuPont St. Plainview, NY 11803 516-576-0800 www.evansandpaul.com 3156 Parker Dr. Royal Oak, MI 48073 248-733-8677 www.jctopsinc.com The Flooring Place 1891 Boothill Ct. Bozeman, MT 59715 406-587-2320 New Jersey Marker Systems Inc. Innovative Concrete Solutions 28 Olympia Ln. Sicklerville, NJ 08081 215-983-9792 940 River Rd. North Tonawanda, NY 14120 716-695-1102 Marbelite Corp. Pyramid Cabinet Shop 1201 Fourth Ave. N. Billings, MT 59101 406-671-8329 www,pyramid-cabinet.com 22500 Heslip Dr. Novi, MI 48375 248-348-1900 www.marbelitecorp.com J. Dougherty & Son/ JDS Supply 337 N. Main St. Glassboro, NJ 08028 856-881-5444 www.JDSsupply.com Modern Home Distributing PO Box 395 Nunda, NY 14517 585-468-2523 Penn Fabricators Inc. 100 Bellport Ave. Yaphank, NY 11980 631-205-0282 www.penn4corian.com Paxton Countertops PO Box 174 Grand Ledge, MI 48837 517-719-0146 VanSetten Walker Construction Co. J&M Lifestyles Solid Surfaces Unlimited Inc. 821 1st Ave. N.W. Great Falls, MT 59404 406-570-5283 6689 Sterling Dr. S. Sterling Heights, MI 48312 586-274-9668 WoodCo LLC 215 Rte. 10 Building 3 Randolph, NJ 07869 973-668-5057 www.jmlifestyles.com Unico Special Products Inc. 25 Renwick St. Newburgh, NY 12550 845-562-9255 www.unicospecialproducts.com Minnesota PO Box 30254 Billings, MT 59107 406-259-5177 www.woodcollc.com Marvic Corp. Innovative Surfaces Inc. 515 Spiral Blvd. Hastings, MN 55033 651-437-1004 Nebraska 2450 Lorio St. Union, NJ 07083 908-686-4340 www.countertopsofnj.com Wilbedone Inc. Best Quality Countertops Spaulding Fabricators Inc. 1136 Industrial Pkwy. Brick, NJ 08724 732-840-4433 www.spauldingfabricators.com The Pinske Edge 4340 S. 90th St. Omaha, NE 68127 402-670-6338 www.bestqualitycountertops.com 1133 NYS Rte. 222 Cortland, NY 13045 800-734-8813 www.wilbedone.com 119 Main St. Plato, MN 55370 320-238-2196 www.pinske-edge.com Builders Warehouse 4600 N. Second Ave. Kearney, NE 68845 308-627-6702 New Mexico North Carolina American Countertops 8013 Edith N.E. Albuquerque, NM 87113 505-897-3141 Carolina Custom Surfaces 100 Landmark Dr. Greensboro, NC 27409 336-299-3030 www.carolinacustomsurfaces.com 42 � Vol. 5 / Issue 2 � International Surface Fabricators Association Johnson Granite Inc. PO Box 511 589 Hiatt Rd. Mount Airy, NC 27030 336-719-2729 L. E. Smith Co. 1030 E. Wilson St. Bryan, OH 43506 888-537-6484 www.lesmith.com Blume's Solid Surface Products 904 Freeport Rd. Freeport, PA 16229 724-294-3190 www.blumes.net Tennessee Alexander Brothers Tile & Marble Inc. Marble Unlimited & Cabinets Inc. 2210 E. Pettigrew St. Durham, NC 27519 919-596-2325 Laminate Shop, Inc. PO Box 1218 Marietta, OH 45750 740-749-3536 Chuck Sawyer Mark Dietz Meld USA Inc. 3001-103 Spring Forest Rd. Raleigh, NC 27616 919-790-1749 www.meldusa.com 7513 Bartholomew Dr. Middleburg Heights, OH 44130 440-476-9905 4802 Au Sable Dr. Gibsonia, PA 15044 412-213-0370 1446 S. Cooper St., Ste. 101 Memphis, TN 38114 901-278-9626 www.alexandermarbleandgranite.com Creative Countertop Solutions Inc. J.A. Kohlhepp Sons Inc. PO Box 423 640 DuBois St. Dubois, PA 15801 814-371-5060 Solid Surfaces Plus Oldcastle Surfaces Inc. 2080 E. Fifth St. Winston-Salem, NC 27101 336-773-0714 www.oldcastlesurfaces.com 4640 Manufacturing Rd. Cleveland, OH 44135 216-267-7040 www.solidsurfacesplus.com 300 Peabody St. Nashville, TN 37210 615-915-0718 www.creativecountersolutions.com Texas Jon Hirt Top Shelf Laminated Products 400 Dietz Rd. Warren, OH 44483 330-393-1289 258 Nichols St. Leesport, PA 19533 484-794-8263 Classic Counter Tops Windbound Co. John Kramer's Fabrications Inc. PO Box 41 Bernville, PA 19506 610-488-6213 www.kramershowerbases.com 2325 Executive Dr. Garland, TX 75041 972-840-1234 www.classiccountertopsinc.com PO Box 817 Glen Alpine, NC 28628 828-438-0892 www.windboundsurfaces.com Tower Industries Counterscapes, Inc. 2228 Deerbrook Dr. Tyler, TX 75703 903-581-5676 Ohio Bertke Countertops 9355 Amsterdam Rd. Anna, OH 45302 937-538-7024 PO Box 647 Massillon, OH 44648 330-837-2216 www.towersurfaces.com Pence Countertops Inc. Oklahoma Hoffman Fixtures Co. Cabinets 2 Countertops 7142 Frank Ave. N.W. N. Canton, OH 44720 330-244-0221 www.cabinets2countertops.com 6031 S. 129th St., Ste. B Tulsa, OK 74134 918-252-0451 www.hfccountertops.com 124 Ellis Woods Rd. Pottstown, PA 19465 610-326-6609 www.pencecountertops.com Countertop Solutions LLC PO Box 820847 Houston, TX 77077 713-204-0080 www.ineedcountertops.com Rhode Island PO Box F Pawtucket, RI 2861 508-761-7588 New England Counter Top R.L. Stephens Inc. Oregon 8916 Pepper Rock Dr. Austin, TX 78717 512-801-7105 Countertop Shop LTD 10406 Geiser Rd. Holland, OH 43528 419-868-9101 www.countertopshop.net 1300 Flagship Dr. Perrysburg, OH 43551 419-873-9500 www.cectops.com Countertops by Topsecret 6076 Washburn Wy. Klamath Falls, OR 97603 541-850-8677 1381 Douglas Blvd. Winston, OR 97496 541-643-9344 PO Box 258 Glide, OR 97443 541-496-0313 www.grifform.com South Carolina 1056 Hunley Sullivan Rd. Awendaw, SC 29429 843-881-8315 Southwestern Counter Tops & Millwork 4100 Frankfort Ave. El Paso, TX 79903 915-562-1116 email@example.com 1155 Union Circle Denton, TX 76203 940-891-6853 Creative Counter Tops Cutting Edge Countertops Inc. Douglas High School Oldcastle Surfaces Inc. University of North Texas Grifform Innovations Inc. Helmart Co., Inc. 1900 Suber Mill Rd. Greer, SC 29650 864-879-9378 www.oldcastlesurfaces.com Walter Crum Construction PO Box 12359 Lubbock, TX 79452 806-748-1899 12902 Mula Ln. Stafford, TX 77477 281-495-2800 4960 Hillside Ave. Cincinnati, OH 45233 www.helmart.net 513-941-3095 South Dakota 41181 179th St. Raymond, SD 57258 605-532-4150 South Umpqa School District 501 N.W. Chadwick Ln. Myrtle Creek, OR 97457 541-580-3750 Dakotaland Woodwork & Cabinets LLC W R Watson Inc. Heritage Marble Inc. 7086 Huntley Rd. Columbus, OH 43229 614-436-7465 Pennsylvania A.S.S.T. 805 West Elm Ave. Hanover, PA 17331 717-630-1251 www.asst.com Innovative Builders DFC-Dakota Fixture & Cabinet Co. 45753 237th St. Madison, SD 57042 605-256-3707 www.soliddfc.com Utah 6909 Engle Rd. Ste. 19 Middleburg Hts., OH 44130 800-936-4799 Bedrock Quartz Korkan Granite 4561 Crystal Pwy. Kent, OH 44240 330-677-1883 www.korkangranite.com Advanced Surfaces Inc. 130 Plastics Rd. Corry, PA 16407 814-663-0369 Formatop Co. 5996 Dannon Way West Jordan, UT 84081 801-282-3322 www.bedrockquartz.com 101 S. Franklin Sioux Falls, SD 57103 605-332-3151 Eldon Greenhalgh 424 N. 600 E. Lindon, UT 84042 801-785-9217 www.formatopcompany.com International Surface Fabricators Association � Vol. 5 / Issue 2 � 43 Fabricator Directory (continued) Companies in blue are Certified ISFA Professionals Quality Craft Wood Works HC 60 Box 703 Rocky Ridge, UT 84645 435-623-1707 RD Wing SLC Corp 11809 N.E. 116th St. Kirkland, WA 98034 425-821-7222 www.blimages.com Canada Abet Laminati 248 E. 600 S. Salt Lake City, UT 84111 Sheridan Woodworking LLC 2175 Frog Hollow Rd. Walla Walla, WA 99362 509-540-7799 50 Paxman Rd., Unit 10-11 Toronto, ON M9C 1B7 Canada 416-620-6556 Lebanon Germany www.rosskopf-partner.com 493-729-12524 Respond S.A.L. Tuscan Stoneworx (Envision Concrete Countertops) Bluemar Marble & Granite 8201 Jane St., Unit 2 Concord, ON L4K 5P2 Canada 905-761-7666 1st Floor Missirian Bldg. Beirut, Lebanon 90076 961-150-1414 165 N. 1330 W., Ste. C-4 Orem, UT 84057 801-734-6904 www.envisionconcrete countertops.com Synsor Corp. 1920 Merrill Creek Pkwy. Everett, WA 98203 425-322-9604 Mexico Colonial Countertops Ltd. Victor Coronado Services Tommy T Cook Ty's Cabinets PO Box 295 Cleveland, UT 84518 435-749-2467 Virginia 8202 St. Hwy. 104, Ste. 102 PMB 135 Kingston, WA 98346 206-349-6403 www.tommytcook.com 609 Alpha St. Victoria, BC V8Z 1B2 Canada 250-383-1926 http://colonialcountertops.com Boulevard Hacienda Galindo 116 Villas del meson Juriquilla, 76230 Mexico 52-4422342743 Boeing Service Co. 14675 Lee Rd. Chantilly, VA 20151 703-808-2717 West Virginia Coni-Marble Mfg. Inc. PO Box 40 99 Harrison St. Thorndale, ON N0M 2P0 Canada 519-461-0100 Nigeria Alternative Building Concepts, Inc. Trioteknix LimitedMember NITP Five Star Fab & Fixture PO Box 1726 Salem, VA 24153 540-444-0456 www.fivestarfab.com 4341 Rt. 60 E., Ste. 187 Huntington, WV 25705 304-736-0494 Executive Millwork #5 1212 38 Ave N.E. Calgary, AB T2E 6N2 Canada 403-291-0400 19 Sule Abuka Crescent off Opebi Rd. Ikeja, Lagos 10011 Nigeria 234-7039707383 Morris Craft LLC 2700 Smith Rd. Charleston, WV 25314 303-346-4116 Saint MaRTIN Guana Bay Rd., #1 Philipsburg Saint Martin 599-580-6348 Venio Woodwork N.V Metro Stone Works LLC 9115 Digital Dr., Unit 12 Manassas Park, VA 20111 703-396-866 www.metrostoneworks.com Wisconsin FloForm Countertops 125 Hamelin St. Winnipeg, MB R3T 3Z1 Canada 204-474-2334 www.floform.com Bisley Fabrication Inc. 700 Industrial St. Gresham, WI 54128 715-787-4410 www.bisfab.com 200 A Main St. Sullivan, WI 53178 262-593-2456 SINGAPORE Global-Allied Pte Ltd. Surface Link Corp. 4200 Lafayette Center Dr., Ste. A Chantilly, VA 20151 301-482-1717 www.surfacelinkcorp.com McDermott Top Shop LLC KTC Construction 101-3905 Quadra St. Victoria, BC V8X 1J1 Canada 250-885-1524 No. 18C Kranji Loop Singapore 739554 Singapore 65-63658781 www.global-group.com.sg The Wood Palace 4825 W. Norfolk Rd. Portsmouth, VA 23703 757-647-8130 Spectrum Surfaces Inc. 812 Marquis Way Green Bay, WI 54304 920-337-6575 Paragon Surfacing Ltd. SOUTH AFRICA Techno Surfaces TRINDCO 1004 Obici Industrial Blvd. Suffolk, VA 23434 757-539-0262 www.trindco.com Wyoming Heritage Woods Inc. 6720 Graybar Rd., Unit 110 Richmond, BC V6W 1J1 Canada 604-278-2225 www.paragonsurfacing.com 1806 Pacific Ave., Ste. 4 Cheyenne, WY 82007 307-640-2445 SSC Countertops Ltd. 1253 W. 76 Ave. Vancouver, BC V6P 6M3 Canada 604-294-4071 www.ssccountertops.com Unit 2, 18 Losack Ave. Epping 2 Cape Town, Western Province 7806 South Africa 27-215340154 www.technosurfaces.co.za Thailand Washington Absolute ConcreteWorks 5795 N.E. Minder Rd. Poulsbo, WA 98370 360-297-5055 J Booth Specialties PO Box 1152 Casper, WY 82602 307-258-2992 Tiffany Decor Co., Ltd. Borey & Sons Construction Inc. 445 Hanson Loop Burbank, WA 99323 509-430-0634 Bermuda France Fabrications CREA Diffusion 10 Rosshire Ord Rd. Warwick, WK08 Bermuda 441-332-0042 ZA Le Cheval Blanc Solgne F-57420 France 38-764-6923 www.crea-diffusion.com 6/2 m. 8 Klonghartawanook 29 Rd. Klonghar, Klongruang Patumtanee 12120 Thailand 66298-6446 United Kiingdom Interfab LTD Unit 9 Willersey Business Park Willersey, Nr. Broadway Worcestershire WR12 7RR United Kingdom 441-386-858100 www.interfab.co.uk Fine Line Pacific Inc. 22445 76th Ave. S. Kent, WA 98032 425-251-6177 www.finelinepacific.com Kitchen Installations Ltd. PO Box HM1876 Hamilton, HMHX Bermuda 441-292-1556 Germany Rosskopf & Partner AG Bahnhofstrasse 16 D 09573 Augustusburg � Hennersdorf 44 � Vol. 5 / Issue 2 � International Surface Fabricators Association Product News Caesarstone USA Launches New Line same production processes, but are made in a different manufacturing facility. The Q2 line model; a split-bowl undermount model; and a single-bowl undermount model. They are currently available in black or brown. comes in three models: a split-bowl top-mount (high volume low pressure) and optimized RP high pressure technology (Reduced Pressure = reduced atomization pressure) which combines fast application speed with high transfer rates. It with 1.4 nozzle size for smaller surfaces. is also offered in an RPS suction cup version "H" Circle RS#17 on page 49 or visit www.isfanow.org/info. Circle RS#16 on page 49 or visit www.isfanow.org/info. SATA Introduces Lightweight Pressure-fed Gun Wilsonart Launches New Laminate Collection Caesarstone USA Inc. launched a new line of surfaces called Supremo. Mirroring nature's diversity, each of the Supremo premium surfaces has its own spectacular flow of color and pattern. This patented new technology is unique only to Caesarstone. With its natural look and feel, no two Supremo surfaces are alike. It is available in eight colors with names inspired by aristocracy and fantasy worlds, from Swan Lake, a shimmering cream pattern, to Queen Wilsonart International launched urban-inspired patterns, including abstracts, solids, wood grains, stones and new pure metals as part of its 2012 Contract Collection of laminates. The collection also includes a new "Soft Grain" finish that provides an abstracted matte wood tick to SATA introduced the SATAminijet 1000 K, a new, particularly lightweight pressure-fed gun designed for the coating of small and complex parts. The gun can be connected via double diaphragm pumps, pressure pots or plural component supply systems for greatest versatility. Because of its compact and a variety of existing and new designs. The new of Sheba, a black surface with rich texture and subtle veining. Translucent Supremo surfaces can also be backlit creating a soft luxurious ambiance. Like all Caesarstone products, it is and GREENGUARD certified. nonporous, stain-, scratch-, and heat-resistant Circle RS#15 on page 49 or visit www.isfanow.org/info. collection includes nine colors in the Woodgrains Series available in the new Soft Grain, Linearity and Textured Gloss finishes: Cafelle, Skyline Walnut, Walnut Heights, 5th Ave. Elm, Park Karran Offers New Quartz Sink Line Karran now offers the new Q2 line of quartz sinks. Designed to be tough, they are available in a wide array of colors. The new line, which Q1 quartz sinks, are materials using the will complement the company's original line of made from the same Elm, Loft Oak, Warehouse Oak, High Line and Abstracts and Solid Colors Series available in Uptown Walnut. It also includes 17 colors in the the new Glaze, Matte, Fine Velvet and Linearity Fizz, Aqua Fizz, Berry Fizz, Midway, Pinball, Strandz, Crisp Linen, Classic Linen, Casual ergonomic design and its low weight, the 1000 K reduces technician fatigue, even when being used on a long-term basis in industrial finishes: Coffee Bean, Salentina Argento, Cream Arcade, Vapor Strandz, Astro Strandz, Cosmic Linen, Organic Cotton, Natural Cotton and Raw Cotton. Additionally, it includes 19 colors in the Stones Series available in the new Glaze applications. This ergonomic design is suitable for the woodworking industry as it gun inside cabinets and other allows the operator to use the spray hard-to-reach areas, small and large. Available in the nozzle sizes 0.3, 0.5, decorative and design applications that require precise detail of the be found in the plastic and metal 0.8, 1.0 and 1.2., it is also suitable for textured finish: Carrara Santorini, African Slate, Bengal Slate, Silver Travertine, Golden Travertine, Roman Limestone, Tuscan Limestone, Corinthian Limestone, Bainbrook Grey, Salentina Nero, Salentina Grigio, Salentina Rosso, Perla Piazza, Aged Piazza, White Carrara, Calcutta Marble, Black Alicante, Venetian Ivory and Venetian Ale. There are also 16 designs available by special Persian Blue, North Sea, Slate Grey, Designer order with a two-week lead time: Regimental Red, International Surface Fabricators Association � Vol. 5 / Issue 2 � 45 coated part. Another area of use can working industry where release agents and lubricants need to be applied on die-casting or forging moulds. The SATAminijet 1000 K is available in HVLP Product News White, Fashion Grey, White Sand, Coffee Bean, Black (Linearity), Black (High Gloss), Amber Cherry, River Cherry, Colombian Walnut, Brazilwood, Zanzibar and Hampton Walnut. Lastly are three anodized aluminum additions in the Metro Collection Metals Series: Matte Pewter, Matte Grey Bronze and Matte Gunmetal Grey. Circle RS#18 on page 49 or visit www.isfanow.org/info. Cilio Technologies Launches New Mobile Features Cilio Technologies, LLC, a specialist in automated order distribution and management of installed sales for the building materials industry, has launched new and sophisticated mobile features for the Cilio Partners Portal, a Web-based platform for retail home improvement stores and manufacturers. The portal is an SaaS (software as a service) offering for home and building materials manufacturers and retailers that allows them to distribute and manage their orders for installed sales products (such as countertops, cabinets, windows, doors and flooring) across complex vendor networks. The new features for the Cilio Partners Portal allow viewing and searching projects and orders, adding field notes, approving project line items and releasing orders for payment -- all from a mobile device. One big benefit is the capacity for manufacturers, installers, fabricators and retail partners to better communicate throughout the installed sales process leading to faster and smoother project completion and improved margins on product sales and installation. For example, an installer can now template, schedule and monitor installations and product deliveries while at the jobsite from a mobile device. Improved mobile features for the Cilio Partners Portal include: viewing orders and projects; searching orders and projects; viewing and adding order notes; releasing orders for payment; customizing the login page; and approving and denying project line items. Circle RS#19 on page 49 or visit www.isfanow.org/info. stone. The new pad is designed to save time and money, but even more importantly, it is designed to make it virtually impossible to burn the surface--or even the edges of quartz surfacing. This backer pad turns an ordinary grinder or polisher into a multidirectional polisher. It eliminates the need for resin pads that are intended to Braxton-Bragg Offers New Seaming Tools reduce heat during the polishing process. The multidirectional action of this backer means that the harder you push, the tighter the elliptical passes become. The tighter the elliptical passes become, the more that heat is dissipated out of the backer, not the stone. It is this reverse heat transference that makes burning virtually impossible. The pad saves time because the multidirectional action crosscuts the stone with each revolution of the machine, which speeds up the polishing process. It also results in a tighter polishing pattern, which results in a higher sheen. It is available in both rigid for surface and bullnose polishing, and flexible for ogee or other edge polishing. Circle RS#20 on page 49 or visit www.isfanow.org/info. Braxton-Bragg is now offering the Seam Phantom, a tool designed to help fabricators create nearly invisible seams on countertops and other projects. Designed to fit onto angle grinder/polishers, Seam Phantom holds the polishing wheel at a precise angle. When used with the supplied guide rail, the in-and-out adjustment allows for precisely dressed edges that can result in a nearly invisible seam. It can also be used to correct out-of-square or rough saw cuts. Circle RS#22 on page 49 or visit www.isfanow.org/info. Cambria Releases Two New Designs Cambria unveiled its next two designs, Bradshaw and Hollinsbrook. These designs join last month's releases of Armitage and Laneshaw, expanding the Waterstone Collection to a total of 15 designs and making Cambria's offering more than 100 designs. The Waterstone Collection is inspired by water's natural movement over stone and captures the natural veining and beauty of marble and granite while offering the attributes of quartz surfacing. Hollinsbrook embodies a powerful union of black, chestnut, gray and white. Bradshaw's whirling fusion of taupe, tan, black and shimmering copper elevates this captivating neutral to standout status. Cambria will continue to develop and announce at least four more designs throughout the year, two at a time. Circle RS#21 on page 49 or visit www.isfanow.org/info. International Woodworking Fair Offers New Attendee Discounts The International Woodworking Fair (IWF) announced several discount programs for the 2012 show. The fair features five symposiums on August 21 and an expanded educational session program which begins August 22. The Cabinetmakers Association will also be offering certification sessions for the first time at IWF. Among these conference savings, attendees can buy one symposium registration and receive one free regular education session. Also available is to buy one educational session with the second one discounted 50 percent per individual registration. Nearly 800 exhibitors have contracted for exhibit space occupying 365,000 net sq. ft. The fair will take place August 22 to 25, 2012, at the Georgia World Congress Center in Atlanta, Georgia. To register visit www. iwfatlanta.com. Circle RS#23 on page 49 or visit www.isfanow.org/info. Polishing Pro Systems Offers New Backer Pad Polishing Pro Systems, LLC now offers the new patent-pending Zero� Burn Backer Pad for polishing natural stone and engineered 46 � Vol. 5 / Issue 2 � International Surface Fabricators Association Product News SureCrete Design Offers 10 Terrazzo Concrete Designs utilizing the reduction method, designed to reduce raw material costs by 20 to 25 percent. Circle RS#24 on page 49 or visit www.isfanow.org/info. Pump (G2). The pump will be released to a select test market at a significantly discounted rate, and company president, Tommy Cook, that purchase it. The first five units will be will work directly with the first five companies sold on a first-come, first-served basis, and G2 will include a one-year warranty against NU World Provides LED Light Panels The Nu World LED Light Panel is a thin planar in spaces that are too small to accommodate traditional lighting products. The company SureCrete Design, a specialty concrete manufacturer, now offers a full line of 10 terrazzo concrete designs, utilizing the Xtreme Series Terrazzo Mix. This high early-strength cementitious casting product allows for a 150 percent load of recycled aggregates. Each terrazzo color design uses both post-consumer and post-industrial materials, delivering multiple LEED points. The company also trains fabricators to cast cement-based terrazzo light source that allows for the placement of light will be shipped within six to eight weeks. The manufacturer's defects. It allows the user to spray up to 5 gal. of �-in. GFRC premix, or similar mix designs, onto vertical surfaces and onto 3-D forms for higher strengths and faster application. It is designed to save time and of vertical and 3-D objects. supplies an easy-to-install plug and play system that does not require any electrical hookups. Virtually any shape or size up to 72 by 120 in. can be cut in the field or supplied ready cut. can be achieved, and voids for sinks and faucets Circle RS#25 on page 49 or visit www.isfanow.org/info. reduce labor costs, as well as allow the casting Circle RS#26 on page 49 or visit www.isfanow.org/info. Gnomeadic Arts Releases GFRC Pump to Test Market Gnomeadic Arts Inc. has announced the limited edition release of the Gnomeinator GFRC 2000 CoveringsETC Adds New Colors CoveringsETC has added three new colors to its Eco-Cem collection. These new hues, Derby Circle RS#08 on page 49 or visit www.isfanow.org/info. Circle RS#09 on page 49 or visit www.isfanow.org/info. International Surface Fabricators Association � Vol. 5 / Issue 2 � 47 Product News Grey, Bexhill Beige and Devon Red, round out a total of 11 colors in the collection. Eco-Cem is a fiber cement product made from a proprietary mix of concrete with pre-consumer recycled fly ash and post-consumer recycled cellulose fiber; it is suitable for walls, flooring and countertops. minimalistic design and is lightweight, which allows for easy installation. Available in large format tiles and sheets, it offers radial arm saws and chop/miter saws. The blades are available in a variety of specifications, from 7 1/4- to 14-in. diameters for numerous applications ranging from rip and crosscutting, and include blades designed for plywood, laminate, solid surface and steel. Circle RS#28 on page 49 or visit www.isfanow.org/info. Stone course into a version that would be relevant to the Canadian market. It references the Canadian TTMAC manuals, specifications industry standards. The primary measuring units are metric, but it also includes U.S. measuring units. The course offers an up- and industry standards, as well as relevant U.S. University of Ceramic Tile Circle RS#27 on page 49 or visit www.isfanow.org/info. and Stone Releases Guhdo Introduces Saw Blades New Online Stone Training Course Gmaxx, Guhdo's new line of saw blades, incorporates an electrostatically-applied coating, which is thinner, stronger and more uniform over the body of the blade. Blades are manufactured using a proprietary grinding process for precision-balanced blade bodies. The unique coating and grinding processes are designed performance and are for use on table saws, to provide longer blade life and superior blade The University of Ceramic Tile and Stone (UofCTS) announces it has developed a Canadian version of its popular online course, Understanding the Basics of Natural Stone, Association of Canada (TTMAC). TTMAC collaborated with the UofCTS to convert the original Understanding the Basics of Natural now available through Terrazzo, Tile and Marble to-date comprehensive look at the Canadian and sales techniques. It is designed to give salespeople the tools they need in order to increase sales and stone installers and stone industry and includes industry standards fabricators details about industry standards selecting natural stone. It also offers design and information on how to assist clients with professionals the knowledge of how to select and specify natural stone. The course has been accredited for Continued Education Credits by three major Canadian architectural and interior design organizations. Circle RS#28 on page 49 or visit www.isfanow.org/info. Circle RS#10 on page 49 or visit www.isfanow.org/info. 48 � Vol. 5 / Issue 2 � International Surface Fabricators Association Circle RS#11 on page 49 or visit www.isfanow.org/info. Free Product Information Form Or visit www.ISFANow.org/info to fill out our online form Volume 5 / Issue 2 Get Your Free Product Information Today: For more facts on products and services, please fill out all the information below and circle the product referral numbers that are found in the magazine. Product referral numbers can be found below each advertisement. Your request will be immediately forwarded to the proper manufacturer. You can submit this form via mail, fax, email (firstname.lastname@example.org) or visit us online at www.ISFAnow.org/info. Personal Information Name: Title: Company: Address: City: State/Province: Zip/Postal Code: Country: Phone: Fax: By providing your fax number, you are giving ISFA permission to send you information via fax. q Check here if you do not wish to receive education event information via fax. Email: q Check here if you do not wish to receive Product and Service information from ISFA and our industry partners via email. About Your Business What category best describes your business classification? qFabricator q Raw Materials Supplier q Builder/Remodeler q Manufacturer q Woodworker/Cabinetmaker q Architect Main: (877) 464-7732 � Fax: (801) 341-7361 � www.ISFANow.org � 165 N. 1330 W. Unit A3, Orem, UT 84057 What surfacing materials do you work with? ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ Free Product Information Please circle below all of the referral numbers found in the magazine, or the category numbers found on this page that you would like more information on. Your request will be immediately forwarded to the proper manufacturer. 01 09 17 25 33 41 49 57 65 73 02 10 18 26 34 42 50 58 66 74 03 11 19 27 35 43 51 59 67 75 04 12 20 28 36 44 52 60 68 76 05 13 21 29 37 45 53 61 69 77 06 14 22 30 38 46 54 62 70 78 07 15 23 31 39 47 55 63 71 79 08 16 24 32 40 48 56 64 72 80 q Distributor/Manufacturer of Sheet Goods q Other (please specify) _ _______________________ Which one category best describes your job title/function? qOwner/Partner/Corporate Management and Related Personnel qProduction/Plant Management and Related Personnel qDesign (includes staff designer/architect and related personnel) qPurchasing/Specifier and Related Personnel qMarketing & Sales Management and Related Personnel qOther (please specify) Information By Category If you want more information from several advertisers in a category, circle the category number that matches up with the category below. C01 Abrasives C02 Adhesives C03 Air Quality Equipment C04 CNC Machinery C05 Concrete Materials & Supplies C06 Hand/Power Tools C07 Laminate C08 Material Handling Equipment C09 Prefabricated Accessories C10 Quartz Surfacing C11 Saws C12 Sealers/Polishes C13 Seaming Equipment C14Sinks C15Software C17Stone C16 Solid Surface C18 Templating Equipment C19Tooling C20Training C21 Waterjet Equipment C22 Other Materials Classifieds Attention Fabricators ISFA Fabricators, do you have used equipment taking up space in your shop that you would like to sell? Are you looking to fill a key position in your operations? Our readers might be interested. Why not submit a FREE classified ad? That's right, relevant classifieds in this publication are free to ISFA fabricator members! Just send us the text you'd like to run and we'll do the rest. Email us today at editor@ isfanow.org. To place a paid classified ad, for those of you who are not fabricator members, email email@example.com or call (815) 721-1507. Circle RS#12 on page 49 or visit www.isfanow.org/info. Ad Index Referral Page NumberNumber 10 08 03 06 02 04 05 07 14 13 01 12 11 09 Axiom. . . . . . . . . . . . . . . . . . . . . . 48 Beckart Environmental, Inc.. . . . . 47 Chemcore Industries, Inc.. . . . . . . 7 Eurosoft. . . . . . . . . . . . . . . . . . . . 26 Groves. . . . . . . . . . . . . . . . . . . . . . 5 ISFA Symposium. . . . . . . . . . . . . 13 ISFA Membership. . . . . . . . . . . . 17 ISFA Fabrication Training. . . . . . . 29 Integra Adhesives . . . . . . . . . . . . 52 International Woodworking Fair . . . . . . . . . . . . 51 Laser Products Industries. . . . . . . 2 Made of Metal . . . . . . . . . . . . . . . 50 Performance Abrasives. . . . . . . . 48 Sata . . . . . . . . . . . . . . . . . . . . . . . 47 Pass it along! Share this copy with a colleague or friend. Better yet, have them subscribe at isfanow.org/magazine. 50 � Vol. 5 / Issue 2 � International Surface Fabricators Association Circle RS#13 on page 49 or visit www.isfanow.org/info. Circle RS#14 on page 49 or visit www.isfanow.org/info.