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iPMIM >> International Health Insurance | Expatriate Health Care
Roundtable
Q6
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ipmimagazine.com
8 OVER THE LAST YEAR, WHAT IS THE BIGGEST AND MOST IMPORTANT ACHIEVEMENT OF YOUR COMPANY?
hilip Catterton: Integra Global is constantly seeking ways to be innovative and flexible not only with our members but with our distribution partners. We help them directly to deliver a product that best meets the wants and specific needs of their clients. As example our representatives were expanding into the Middle East and stressed the importance of a provider that could offer a direct bill network in the UAE. Continuing our efforts to support streamlined outpatient treatment we added direct bill access, adding a UAE network this year with our local direct bill network partner providing the ability to extend coverage to other areas in the Middle East. Andrew Apps: The past 12 months has seen ALC Health continue to expand and develop our presence across our key markets, and the launch of a more interactive web presence has dramatically improved online traffic to both our main and sister sites. An exciting new underwriting partnership launched in December 2011, has enabled us to expand our
product offering, introduce new member services and simplify the experience of making a claim with improved response times. Steve Nelson: Being able to grow our turnover significantly despite a highly uncertain global economic position. Carl Carter: The highly successful launch of our new ground breaking GlobalFusion product that helped maintain our continued rapid increase in terms of product sales and global distribution channels - within an increasingly competitive global environment, especially when considering the difficult global economic climate. Some established global product lines continue to grow at 50%+ against a marketplace of 20+ competitors. These results and on-going global support from our brokers confirm we are delivering great products, at great prices that are backed by world class service to our insured, our groups and our insurance brokers and intermediaries. Alison Massey: Ultimately, everything we do is aimed at delivering the best possible service to our customers
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whenever they need it. Since we pride ourselves on delivering our service promises, each and every time this happens it is our most important achievement. Jon Carpenter: For MPIH it is the launch of our admitted product in the UAE. For EIS it is achieving FSA authorisation in its own right – previously it was an AR. This gives us a huge amount of flexibility to develop the business going forward. Adriano Valente Rocha: Last year was a very important period for ValenteRocha as it was the year when our new specific insurance brokerage was founded – You are Global. We believe that being a pioneer in International Private Medical Insurance in Brazil, having both government and non-government enterprises as clients, You are Global is set as a reliable platform for clients and independent insurance agents around the world. Angelo Masciantonio: We were able to significantly increase our budget for research and development to make sure we maintain our position as a market leader and innovator. l