Insight Retail Magazine #22 by INSIGHT PUBLICATIONS

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EDITOR’S NOTE YOUR SUBSCRIPTION COPY EDITION 22 | OCT - DEC 19’

SUPERMARKETS | BOUTIQUES | BAKERIES & BUTCHERIES | PHARMACIES | FURNITURE & ELECTRONIC STORES

Dear Reader

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

772305

ISSN 2305-5561

556001

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Mergers & Acquisitions

TURN UNPAID INVOICES INTO WORKING CAPITAL

GET UP TO 85% OF THE VALUE OF YOUR INVOICES FINANCED TODAY 1Credit

t’s with a great honor that we launch the last edition this year of Insight Retail Magazine is here for you… The only business to business magazine distributed quarterly free to the Retail industry in East Africa.

This edition shares insight of retail trends and of interest is the takeover, merger’s and acquisition’s experience in the retail sector which seems to have taken the major part of the year and will continue for the better part of next year 2020.

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EDITORIAL & ADVERTISING

Insight Retail East Africa CONTRIBUTORS Sailesh Khetia Jasper Ouma

DESIGN/LAYOUT Smartex Creative Graffix 0721496922 PUBLISHER Insight Retail East Africa

We do appreciate our esteemed partners, suppliers and industry solution providers who have embraced and partnered with us all throughout our retail events held at Regional and National level and we look forward for your continued support on the upcoming event later in the year and next year as per the event calendar, For retailers , we do request that they plan to attend the events nearer to your retail outlets in your region and not forgetting The Retailers Forums and Convention later in December 2019. Finally, we would like to thank our readers and the entire retail sector partners for your continued support and contributions making our Publication - Insight Retail Magazine the only reference point in the industry and we urge you to subscribe to the magazine. We wish to conclude by wishing our readers a Merry Xmas and Prosperous New Year 2020..!

© 2019 Insight Retail All material is strictly copyright and all rights were reserved. Reproduction in whole or in part without the written permission of Insight Retail is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Retail or Retail Interchange Centre. Retail Interchange Centre Ltd P.O. Box 36106 City Square 00200 Nairobi, Kenya +254 725 350 690 +254 735 350 690 Email: info@insightpublication.org www. insightretails.com www.insightpublication.org

Managing Editor – Titus Korir

QUOTE OF THE SEASON If going shopping doesn’t make you happy, then you are shopping at the wrong stores.” Think big, shop small 3

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REACH YOUR TARGET AUDIENCE AFFORDABLY

EDITION 16 | JUNE - AUG, 2017

EDITION 17 | NOV ‘17 - JAN ‘18

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

556001

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CONTENT

CONTENT RETAIL INNOVATIONS

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Packaging Insight

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> Retail Innovation > Supplier Listing

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Hospitality Events Supplier Listing Hospitality Training

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RETAIL TRENDS

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MERGERS & ACQUISITIONS

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BUSINESS AUTOMATION

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RETAIL FINANCING

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RETAIL TRENDS

Retail Trends, Takeovers, Mergers & Acquisition I n recent months, what we projected few years - to be precise two years ago has finally arrived on the aspect of mergers and acquisition of retailers in Kenya.

operations all smaller retailers will or have closed down for they control the pricing model under distribution model giving small margins for other retailers / supermarkets to remain competitive

This has been accelerated by the economic performance of the county and financial stability of the retailer’s cum the competitiveness as well as looking at the bottom-line performance of retailers. Entry of Multi nationals has also impacted on business model for majority of retailers and with Nakumatt under receivership and exit of Choppies has also changed the retail dynamics and perception of Suppliers to retail stores in Kenya.

What Next for Small retailers Cum Grocery / Ration Shops For small retailers and grocery shops , business will continue as usual for they are not prone to major overheads for they are smaller in size and have smaller target market for FMCG products. Majority of small Ration stores / shops do offer the Credit facility which is playing the major role and some retailers have gone to direction of selling on Instalment and deliver once payment is done in full and small shop cum grocery shops at the estates still extend credit to their

What Next for Retailers The recent financial hiccup of supplier unrest has been tight to all small retailers who are forced now to but small quantities for no credit facility beyond one consignee is extended by majority of suppliers which cushion them in case of retail shop collapse and the scenario will extend for better part of this year and next year 2020. Retail Mergers, Takeovers and Acquisition Majority of the retailers are undergoing restructuring, some closing and changing businesses, others are undergoing mergers while other takeovers or Acquisitions to remain afloat, the same trend will continue for a while especially for retailers in major towns who have no wholesale background on the business model. Retailers with Wholesale background and still do wholesale business will continue in business for the next few years without much pressure and problems from suppliers and remaining competitiveness will be key for them but sad news is that in their area of

unless they source their products from vendors / manufacturers who will allow the directly deliveries.

loyal customers hence won’t be affected by major retailers going to their zones thus becoming their notch and customer loyalty will be the driving force.

We will expect the trend to continue for better part of this year and next year and business specialization will come up with an aim of exclusivity nor few players on competitiveness such as on Beauty shops like Best Lady, Diplomat while on Fresh is Beyond Fruits, Zucchini among others will compete with retailers focusing on fresh which majority are hedging to middle class residence of major towns in Kenya.

In conclusion retail sector is headed up for taught times with suppliers stricken measures of limited credit facility which is why more takeovers, merger’s and acquisition’s will be the trends for now and few years to come and the market will be dominated by few retailers with strong financial muscle and purchasing powers which will include also for wholesale business in the county.

INSIGHT RETAIL # 22 OCT - DEC 2019

RETAIL MERGERS

Retail Mergers And Acquisitions – Is It The Way To Go? 2 + 2= 5 By Jasper Ouma – DMS Trainer & Consultant

ergers and acquisitions (M and A) are defined as a consolidation of companies or organizations and this may happen for a host of reasons, the main one being each of the companies will leverage off the other company’s strength and overcome the handicaps that might have been inhibiting profitability. By combining Business activities overall performance efficiency tends to increase across the board, primary indicators like costs drops and market reach increases, market share improves making the new unit more competitive in terms of input and giving a broader base for output. A merger occurs when two separate entities combine forces to create a new joint organization. This might be engineered by the Shareholders of the merging entities or a totally new investor coming in and facilitating Financial and other Business requirements, creating new ownership and management structures, perhaps with members of each firm, forming one wider new unit. An acquisition refers to the takeover of one entity by another. It is rare for equals to merge, even in friendly circumstances, because this would mean combining two different CEOs, with each agreeing to cede some authority to realize common benefits, the norm is for stock of both companies to be surrendered and new stocks issued under the name of the new business unit.

There are typically many types of mergers, the key ones may be classified as below: • Horizontal – A merger between companies with similar products or cater to the same demographics. • Vertical – a merger that consolidates the supply line of products, and offers competitive consumer prices in the market. • Concentric – a merger between companies who have similar consumers with different products and services. • Conglomerate – a merger between companies who offer diverse products and services The process of merging can be long and tedious because it requires careful and patient evaluations, investigations, emotions and many other factors that are usually not readily detected. Typically steps are as follows: • Phase 1: Pre – merger review – This includes selfassessment of the merging organizations and whether there is indeed a need to

We have many reasons for mergers, let us pick a few: • Financial synergy and enhanced financial resources • Improvement of performance and growth acceleration and also Labour talent • Economies of scale in input and output • Diversification of risk and improvement of market share • Strategic realignment and technological enhancement • Other non-visible considerations like politics, socio/economic factors

INSIGHT RETAIL # 22 OCT - DEC 2019

venture into such an activity. • Phase 2: This is the searching for possible scan for a good strategic fit for the investor. • Phase 3: Investigation and valuation of the target here detailed analysis of the shortlisted and due diligence of the targeted company is carried out. • Phase 4: Negotiations to come to consensus of merger and terms and conditions of the same. This involves both companies at length and may be facilitated by experts that have gone through such and knows all the nuggets of mergers. • Phase 5: Next is a formal announcement of the agreement by both the participating companies and the start of the long tedious process of integration. The thoroughness of the process notwithstanding, there are fundamental flaws that can lead to non-success of a potentially wonderful merger, few examples are listed here:

RETAIL MERGERS

8TH EDITION

2019

DATE: 5 December 2019 th

• Cultural integration - When you merge cultures well, value is created. When you don’t, value is destroyed • Poor strategic fit – From the outside it looked fantastic but on the ground there are some fundamental issues (culture for example) that cannot be merged • Poorly managed integration process, planning and design and sometime hurried timelines – once the merger is public, management might be in a hurry to complete the process • Incomplete due diligence – There is some information that might not be readily available, or sometimes taken for granted but ends up creating significant interruptions and nasty surprises in future (most prevalent in private family owned businesses) • Negative reaction to the merger from an internal perspective and competitors fightback during the process • Inadequate and timely process and change training which may lead to talent loss or permanent conflict that may swallow even management • Non-disclosure of facts • Unpredicted change in legislation or change in business environment I have personally experienced and been part of a merger and therefore understands the practical realities that come about in this exercise. Two multinationals came together, one a giant in Personal Care

Products and the other a world leader in Detergents and Edibles all FMCG. The whole process was concluded at the headquarters in Europe and the local companies just instructed to implement. The Detergent/Edible Company was larger and had a wider dominance in the market. Sales obviously increased immediately for the Personal Care Company, Cash flows were better, but they lost their identity and of course several staff among other outcomes of mergers & take overs. In conclusion, it is important to look at mergers as growth strategies that organizations often use to quickly increase size, market or sales area, pool of talents, customer base, financial resources and presence in one action. However, the process can be costly, tedious and many times irritating, especially if you have to deal with the human emotional issues and some soft areas on human capital management. Training of all staff including management (who might be ceding some of the perks they used to enjoy) is fundamental. Communication at all levels will oil the performance and make the exercise an outright success or failure. Needless to say, we are going to experience many mergers and or acquisitions in the near future.

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MERGER’S INSIGHT

Mergers & Acquisitions… and programmes, legislation and proposals for legislation so as to assess their effects on competition and consumer welfare and publicize the results of such studies; (i) Investigate impediments to competition, including entry into and exit from markets, in the economy as a whole or in particular sectors and publicize the results of such investigations; (j) Investigate policies, procedures and programmes of regulatory authorities so as to assess their effects on competition and consumer welfare and publicize the results of such studies;

ergers and acquisitions (M&A) are transactions in which the ownership of companies, other business organizations or their operating units are transferred or combined. As an aspect of strategic management, M&A can allow enterprises to grow, shrink, change the nature of their business or improve their competitive position. From a legal point of view, a merger is a legal consolidation of two entities into one entity, whereas an acquisition occurs when one entity takes ownership of another entity’s assets. If both parties agrees to joining together is in the best interest of both of their companies then it’s a “Merger” while if deal is unfriendly (that is, when the management of the target company opposes the deal) it may be regarded as an “acquisition”.

Mergers and Acquisition in retail spectrum globally has being on the rise and local entities in Kenya is not forsaken in the recent past. Insight Retail Team opted to get the insight from the Competition Authority in respect to the process and analytics of the trends is evident in each region where the major retailers Nakumatt, Naivas, Tusky’s and Society have taken over some retailers outlets like Ukwala supermarket, Yako Supermarket, Ronak Supermarket, Leen’s Supermarket among others. Competition Authority Insight The Competition Authority of Kenya (the Authority) is established under Section 7 of the Competition Act and is charged with, inter alia, promoting and enforcing compliance with the Competition Act. One of the objectives of the Competition Act is to bring national competition law, policy and practice in line with international best practice and in furtherance of that objective and in accordance with the powers conferred on the Authority under Section 93 of the Competition Act.

INSIGHT RETAIL # 22 OCT - DEC 2019

“The object of this Competition Act is to enhance the welfare of the people of Kenya by promoting and protecting effective competition in markets and preventing unfair and misleading market conduct throughout Kenya” Section 9 goes further to provide for the functions of the Authority which are as hereunder provided:(a) Promote and enforce compliance with the Act; (b) Receive and investigate complaints from legal or natural persons and consumer bodies; (c) Promote public knowledge, awareness and understanding of the obligations, rights and remedies under the Act and the duties, functions and activities of the Authority; (d) Promote the creation of consumer bodies and the establishment of good and proper standards and rules to be followed by such bodies in protecting competition and consumer welfare; (e) Recognize consumer bodies duly registered under the appropriate national laws as the proper bodies, in their areas of operation, to represent consumers before the Authority; (f) Make available to consumer’s information and guidelines relating to the obligations of persons under the Act and the rights and remedies available to consumers under the Act;

(k) Participate in deliberations and proceedings of government, government commissions, regulatory authorities and other bodies in relation to competition and consumer welfare; (l) Make representations to government, government commissions, regulatory authorities and other bodies on matters relating to competition and consumer welfare; (m) Liaise with regulatory bodies and other public bodies in all matters relating to competition and consumer welfare; (n) Advise the government on matters relating to competition and consumer welfare. In respect to mergers and acquisitions, the processes include: a. Acknowledgment of receipt of documents as below b. Preliminary review for the relevant merger situation; either a non-merger, exclusion or merger; c. Request for further information if the information provided is not adequate; d. Analysis and recommendation to the Board; e. Determination by the board; f. Communication to the parties of the Boards determination in writing; and g. Gazettement of the merger determination through the AG’s office A merger filing must include: a.

Covering letter transaction ;

A dully filled, signed, sealed/signed Merger Notification forms by the acquiring and target undertaking ,

A complete list of shareholders and their respective shareholding, for the acquiring and target undertaking and of any undertaking that directly or indirectly controls the acquiring undertaking;

The products that the parties deal in, and

(g) Carry out inquiries, studies and research into matters relating to competition and the protection of the interests of consumers; (h) Study government policies, procedures

summarizing

the

MERGER’S INSIGHT e.

Strategic documents of the merging parties in relation to the affected markets including, but not limited to, the following: Business plans, marketing documents and high-level strategic presentations;

Shareholder/Board resolution approving the transaction;

Signed Share Purchase Agreement or any other agreement the parties may have entered into in relation to the transaction;

Proof of payment of merger filing fees if the transaction meets the merger threshold required for mandatory notification as provided in the Merger Threshold Guidelines.

Consumer Protection The protection of consumers in the Competition Act is spelt out in Part VI on Consumer welfare. The Authority receives and investigates complaints from consumers and may receive complaints from consumer bodies. Once investigations are complete, the cases are forwarded to ODPP for prosecution. Section 55 protects consumers against false or misleading representations. Section 56 and 57 protects consumers against unconscionable conduct and unconscionable conduct in business transactions respectively. Sections 58 to 64 are on product safety or information standards and on mandate of the Authority to publish warning notices to the public on goods that are under investigation. CAK, in its investigation process, consults with sector regulators and the Kenya Bureau of Standards. After an investigation the Authority may either:I. Issue administrative remedies under section 36 which include, declare the conduct which is the subject matter of the Authority’s investigation, to constitute an infringement of Act, restrain the undertaking or undertakings from engaging in that conduct, direct any action to be taken by the undertaking or undertakings concerned to remedy or reverse the infringement or the effects thereof, impose a financial penalty, grant of any other appropriate relief.

The object of this Competition Act is to enhance the welfare of the people of Kenya by promoting and protecting effective competition in markets and preventing unfair and misleading market conduct throughout Kenya” II. Interim relief under section 37 III. Enter into a settlement agreement under section 38 which includes the awarding of damages or imposing a pecuniary penalty. Another function is to promote public knowledge, awareness and understanding of the Competition Act. CAK engages both consumers and retailers to ensure that they understand the provisions of the Act and ensure protection of consumers. Through these functions, amongst others, CAK enhances competition by regulating market structure and conduct which results in the enhancement of consumer welfare. How long will it take to be cleared by the Authority? Either gives a go ahead or not? For exclusion cases (transactions that do not meet the merger thresholds required for mandatory notification), it takes 14 days and 60 days for mergers ( transactions that

meet the merger threshold required for mandatory notification as provided in the Merger Threshold Guidelines) from the date the application is received by the Authority. If a conference hearing is called, then 30 days after the conference hearing. Fees Payable The applicable merger filing fees based on the combined annual turnover of merging parties based on the audited accounts of the holding company for the preceding year is as follows: • KES 500,000 in the health sector if the combined KES turnover is KES 500,000-1Billion; • KES 1 million in the other sectors if the combined turnover is KES 1 billion – 50 billion; Does it cut across all the business entities like manufacturing, Retail, service, etc ? Yes it cuts across all the business entities. In the Competition Act an “Undertaking is defined as “any business carried on for gain or reward by an individual, a body corporate, an unincorporated body of persons or a trust in the production, supply or distribution of goods or the provision of any service.” What are the major challenges that an organization can face if they overlook the process? According to section 42 (3) of the Competition Act No 12 of 2010, all mergers consummated without an authorizing order from Competition Authority of Kenya are null and void. In addition, any person consummating a merger without approval is liable on conviction to imprisonment for a term not exceeding five years or to a fine not exceeding ten million shillings, or both. The Authority may also impose a financial penalty in an amount not exceeding ten per cent of the preceding year’s gross annual turnover in Kenya of the undertaking or undertakings in question. Any other information you think is relevant for public domain? When applying for a merger approval companies should feel free to contact the Mergers and Acquisition for any queries or enquiry or clarification. All questions or queries relating to mergers or any other matter under the Competition Act should be addressed to the Director General of the Competition Authority of Kenya using the address provided in the Authority’s website. www.cak.go.ke

Our contacts are: Kenya Railways Staff Retirement Benefit Scheme Block ‘D’, 1st Floor, Haile Selassie Avenue. P.O. Box 36265-00200, Nairobi, Kenya E-mail: info@cak.go.ke | http://www.cak.go.ke

INSIGHT RETAIL # 22 OCT - DEC 2019

SUPPLIER MANAGEMENT RETAIL RETAILTRAINING TRAINING 6TH EDITION

in pictures

2019

NAKURU RETAILERS CONFERENCE 2019

tailers Forum airobi

28th April 2019 ( Thursday)

etailers Forum Retailing & TechnologyTrends Nairobi

on & Networking n 28th April 2019 ( Thursday) ppliers

Welcome note e Retailing & TechnologyTrends vent Organizer- RIC Ltd

Conference courtesy of: Conference courtesy of:

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– Regional Manager Fittings i - Nairobi Kitchen Care Ltd etailing Insights Mr. Korir

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Thanks to our 2019 Sponsors & Partners which Include:-

re Solutions r Care Insights CEO Aspire Software Ltd Jasper Ouma

– Instore Designs ware Solutions Mary Waigwa tia - CEO Aspire Software Ltd

Event Organizer

Conference courtesy ons – Instore Designs orking Session of: y: Mary Waigwa

s… Delegates can leave at their pleasure! tworking Session

Media Partner

ents… Delegates can leave at their pleasure!

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RETAIL SECURITY

& SUPPLIER GUIDE

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(Directory Extract) 13

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RETAIL FINANCING

Retail Financing – Suppliers & Retailers

ith recent trend and tight cash flow in all industries, Insight Team revisited the retail sector financing and came across Momentum credit which is offering financial bridge to suppliers cum retailers and we had to compile the following insights on the same More about Momentum Credit Momentum Credit was founded in March 2017 with purposeful intent to reorient its focus to meet an overwhelming market need of providing structured working capital solutions to Individuals and Small Medium Enterprises (SMEs). Our vision is to “Transform structured non-bank finance across Africa”. By doing so, we hope to make credit easily and readily accessible to those that can afford such financing, whom in most cases, would be undeservedly labelled as unbankable. Our believe Possibilities”.

“Expanding

Your

Financing is key in retail, which of your products suits the sector 1. For Suppliers – Invoice Factoring is a business financing facility where businesses are able to sell their outstanding invoices to a Factor so as to get a cash advance of up to 85% of the invoice value within 24 hours. Momentum Credit takes responsibility of waiting on the invoice payment for up to 90 days, while your business benefits from fast cash injection to boost your working capital. How it Works: 1. Seller sells goods/services to a Retailer and sends invoice to Retailer 2. Seller presents invoice to Momentum Credit 3. Momentum Credit verifies & confirms invoice validity with Retailer directly 4. Upon approval Momentum Credit purchases invoice and advances up to 85% of invoice amount 5. Retailer pays invoice amount to Momentum Credit on Due Date 6. Momentum Credit deducts the loan amount and interest due from the

INSIGHT RETAIL # 22 OCT - DEC 2019

total invoice amount paid by the Retailer and refunds any excess funds to the supplier Once the client in on-boarded (It typically takes about 1 week to onboard) approved invoices are financed within 24 hours. Often within the same day! 2 For Suppliers – Invoice Management System. Each Supplier will have access to their own account, which is used to present invoices for financing, obtain approvals from Retailers, calculate financing amounts and run reports. This gives the supplier the ability to manage all the invoices they are raising for the various Retailers they are working with. Moreover, our system is also available for Retailers to adopt, should they choose, to be used as their invoice management portal as well. “Momentum Credit support facilitates by giving you full access to liquidity, that enables your business growth and access to the systems that can help you achieve your for full potential” The success story encountered so far on retail- supplier financing We have several instances where suppliers that were initially servicing only one retailer are able to now supply multiple retailers as they now how the liquidity to manage multiple orders.

Also, Suppliers can increase the level of sales with Retailers that they are working with. Thus, leading to steady business growth for them which has largely been hindered by their access to sustainable working capital. Momentum Credit becomes a partner to them as we are able to increase the size of financing they need as their businesses need grow Any limitation encountered so far on the financing the Retail sector so far We have had challenges in educating Suppliers and Retailers on the end to end process of how the financing works. However, we have overcome this by spending time with both Suppliers and Retailers to ensure that everyone have a complete understanding of what is needed from them. We have been successful in making the process a seamless transaction for all parties within a short period of time. Any advice you can give retailers and suppliers about financing Your business should not halt because of a lack of cash having access to capital is Key to the growth of businesses supplying players in the retails space and capital which by having a long term partner like Momentum Credit will allow you to achieve you set growth plans.

RETAIL SECTOR SUPPLIER GUIDE Retail Equipment, Furniture & Fittings Solutions uni industries Ashut Engineers Ltd Nyahera Road, Off Lunga Lunga Rd Industrial Area – Nairobi P.O. Box 44669-00100 Nairobi, Tel: +254 (020) 2494566 020-2499665 Mob: 0737 556780 0715 416844 Email: infoeng@ashut.com saleseng@ashut.com www.ashut.com Category Retail Furniture & Fittings • All kinds of Shelves & checkout counters • Stores racking

Kenya Racking & Shelving Ltd Ideal Ceramics, Godown 3 Along Main Mombasa Rd, Opp. Sameer Business Park P.O. Box 66610- 00800, Nairobi Tel: +254 (0) 728 962 777 0725 247 061 Email: sales@shelves.co.ke www.shelves.co.ke Category Retail Setups - Furniture & Fittings • Shelving Solutions • Racking Solutions & • Other Accessories – Shopping Carts, Baskets & Check Out Counters

East Africa Limited

Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 0727 762 242 Email: info@uni-eastafrica.com www.uni-eastafrica.com Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Rd P.O. Box 44669-00100 Nairobi Tel: +254 (0)725 351 079 0727 246 209 Email: info@nkc.co.ke www.nkc.co.ke Category Retail Setups- Furniture & Fittings • Retail Furniture & fittings – Shelves , Checkout counters • Set ups for Deli / Butchery / Bakeries etc

Renova Ltd Viraj Complex, Unit 16 Mombasa Rd, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 707 111 666 020 351 7777/8 Email: info@renova.co.ke www.renova.co.ke Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves & stores rackings • General Fittings

Retail Softwares, Hardware & Security Solutions Aspire Software Ltd Spring Valley Business Park Lower Kabete Road, Westlands P.O. Box 63173-00619, Nairobi Tel: +254 729 332288 +254 711 410444 +254 703 700544 Email: info@aspiresoft.co.ke www.aspiresoft.co.ke Category –

Pergamon Group Limited Springette Office Park Block B1, Spring Valley Lower Kabete Road, & Kimathi house 1st floor Tel:+254(0) 20 23766 & 0734 660 572 Email: info@pergamongroup.com www.pergamongroup.com Category Retail Automation & Security Solutions

Retail Automation

• POS Hardware’s & software solutions

• POS & ERP Software

• Security solutions – Hardware’s & Software’s

Total Solutions Limited Level 3, Amee Arcade, Westlands Tel: +254 (0) 20 374 7007 0724 267 814 0737 267 813 Email: info@totalsolutions.co.ke www.totalsolutions.co.ke Category Retail Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions • Card Printers & Technology

Compulynx Limited P.O. Box 79013 – 00400, Nairobi – Kenya Tel: +254 774 136 619 Email: sales@compulynx.com Website: www.compulynx.com Products & Services offered Retail Software: CORE POS / Restaurant, Loyalty, Promotions, Gift Vouchers, Accounts, Business Intelligence Retail Hardware: Pc’s, Laptops, Cash Drawers, Touch panels, Receipt Printers, Fiscal Printers, Anti-Theft Solutions, Barcode Printers and Scanners Retail ERP (NEXX), E-Commerce Platform HQ – Location Centre Point Building 4th Floor – Parklands Road, Nairobi Branches: Kenya • Nairobi – H/Q • Mombasa, • Kisumu Uganda, Tanzania, United Arab Emirates

Vortex Solutions Limited 4th Floor, Soin Arcade, Westlands Road, Westlands P. O. BOX 17907 – 00100 Nairobi, KENYA Tel +254 (0)20 20 10 845 Mobile +254 (0)733 480544 Email: info@vortexsol.com www.vortexsol.com

Category Retail Automations • Retail Software –Stores & Inventory Management / POS / Consulting • Internet Solutions • Custom Software’s • ERP Fusion Software • Payroll System &Time Attendance • Loyalty & Fuel Card Management • Domain Registration and Web hosting.

Get listed for only Ksh. 5,800 per quarter. 0725 350 690 | 0735 350 690

Email: info@insightpublication.org | www. insightpublication.org 15 INSIGHT RETAIL # 22 OCT - DEC 2019

RETAILERS LISTING

QuickMart Supermarket

Khetia Drapers Ltd

T/A – Khetia’s Supermarket P.O. Box 668 - 30200 Kitale – Kenya Tel No: +254 054 31821 /22 Email: info@khetia.com Website: www.khetia.com Branches: 12 Branches | 6 Counties Kitale (2) , Eldoret (2), Bungoma (4), Kisumu (2) Kakamega (1) Busia (1) RETAILER TIER: Tier 2 < 6-15 branches>

Eastmatt Supermarket P.O. Box 54816 - 00200 + Website: www.eastmatt.com

Branches: 8 Branches | 4 Counties Kajiado(1) Kitengela (1) Mwea (1) , Nairobi (4) Kangundo/Tala (1) RETAILER TIER: Tier 2 < 6-15 branches>

CLEANSHELF SUPERMARKET LTD P.O. Box 1200 – 00217 Limuru, Kenya Tel: +254 20 357 8929/30 Mobile: +254 20 357 8929/30 Email: info@cleanshelf.co.ke Website: www.cleanshelf.co.ke Branches: 10 Branches | 5 Counties Limuru (1) Kahawa West (1) Kiambu (1) Ruaka (1) Nyahururu (1) Langata (1) Wendani (1) Kerugoya (1) Rongai (1) Kayole (1)

P.O. Box 2361 – 00621 Village Market – Nairobi – Kenya Tel No: 0726 666 900 | 0726 666 699 Email: info@quickmatt.co.ke Website: www.quickmatt.co.ke Branches: 12 Branches | 4 counties Nakuru (2) , Ruaka (1), Kiambu Rd (1), Eastern Bypass (1) Kamakis(1) Waiyaki Way(1) Lavington(1) Kiambu (2) Kikuyu (1) Kahawa Sukari (1) Ruai (1) RETAILER TIER: Tier 2 < 6-15 branches>

Shivling Supermarket P.O. Box 477 - 40300 Homabay – Kenya Tel No: +254 059 22423 Email: Website:

P.O. Box 73167 - 00200 Nairobi – Kenya Tel No: +254 20 80200801-5 Mobile: 0722 205 442 | 0733 410 028 Email: customerservice@uchumi.com Website: www.uchumi.com Branches: 5 Branches | 3 Counties

Eldoret (1) Meru (1) Nairobi (3) – Jogoo Rd, Ngong Rd, CBD-City Walk RETAILER TIER: Tier 1 < 6-15 branches>

MAGUNAS SUPERMARKET P.O. Box 990-00600 Nairobi, Kenya Tel: +254 (0) 704 306 931 0701 937 586 Email: magunashqs@gmail.com Website: ****

Branches: 12 Branches | 5 Counties

Branches: 13 Branches | 8 Counties

Kisii (2), Kericho (1), Luanda (1), Migori (2) Oyugis (1) , Keroka (1), Nyamira (1), Homabay (1), Awendo (1), Mbita (1)

Muranga (1) Kahawa Wendani (1) Karatina (1) Meru (1) Kitui (1) Embu (1) Chuka (1) Sagana (1) Kerugoya (2) Karatina(1) Nairobi – Utawala(1) Maua(1)

RETAILER TIER: Tier 2 < 6-15 branches>

PRAIZ SUPERMARKET P.O. Box 14 – 10106 Othaya – Kenya Contact Person: Philip Githaiga Tel No: 0703 748 716 Email: philipgethaiga@gmail.com

CENTRAL SUPERMARKET

Branches: 1 Branch | 1 County

P.O. Box 219 – 10204, Kiriaini – Kenya Contact Person: Alice Theru Warui Tel No: 0721 626 888 Email: centralprousure007@gmail.com

OTHAYA – STAGE

Branches: 3 Branches | 1 County

RETAILER TIER: Tier 1 < 1-5 branches>

OTHAYA, KIRIANI, MUKURWEINI RETAILER TIER: Tier 1 < 1-5 branches>

RETAILER TIER: Tier 2 < 6-15 branches>

INSIGHT RETAIL # 22 OCT - DEC 2019

Uchumi Supermarkets Ltd

Magazine RETAILERS LISTING

DROPPING POINTS Branches:

TUMAINI SELF SERVICE LTD P.O. 339 – 00507 Nairobi, Kenya West • Kahawa • Box Langata Tel: +254 20 2381941 • Ongata - Rongai • Limuru Mobile: 0772212142, 0771681972 • Kiambu • Kerugoya Email: info@tumaini.co.ke • Website: Nyahururu www.tumaini.co.ke

ROADMAP SUPERMARKET P.O. Box 1068 - 10400 Nanyuki – Kenya Contact Person: Duncan Ndegwa Tel No: 0722 891 433 Email: ndegwa.duncun@yahoo.com

P.O. Box 2417 – 01000 Thika, Kenya Tel: +254 726 692 210 Email: info@countysupermarket.co.ke www.countysupermarket.co.ke

Branches: 1 Branch | 1 County

Branches: 3 Branches | 1 County

TIMAU (1)

Kenol (1) Kabati (1) & Kagumo (1)

Branches: 12 Branches | 3 Counties Mayfair (1) Kondele (1) Rongai (1) Nyalenda (1) Utawala (1) Donholm (1) Fedha (1)town Outering (1) &Mlolongo Pipeline (1) Machakos town Kahawa West(1), Kamakis • (1)Highway Utawala (2)

RETAILER TIER: Tier 1 < 1-5 branches>

RETAIL TIER: Tier 1 < 1-5 branches>

• Express TIER: Tier 2 < 6-15 branches> RETAILER Emali branch

COUNTY SUPERMARKET

Branches:

• Pioneer

• Mtaani

• Masaa

Tala branch

Branches:

Peter Mulei & Sons Limited

Choppies Enterprises Ltd

T/A – Mulley’s Supermarket P.O. Box 438 – 90100 Machakos, Kenya. Mobile: +254 718 522 006 Email: customercare@mulleys.co.ke Website: www.mulleys.co.ke

T/A Choppies Supermarket P.O. Box 67559-00200 Nairobi – Kenya Tel No: +254 791 334 455/6 Email: info@choppies.co.ke Website: www.choppies.co.ke

Branches: 10 Branches | 3 Counties

RETAILER TIER: Tier 2 < 6-15 branches>

• River Road

• Kajiado

• Mfangano

Tusky’s Tala • Mwea Supermarket• Ltd

P.O. Box 54280 • Eastleigh Section 3 - 00200 • Tom Mboya Nairobi – Kenya Tel No: +254 706 171 155 Email: customercare@tuskys.com Website: www.tuskys.com

Branches:

Branches: 15 Branches | 6 Counties Nairobi (2), Kericho (1), Kisumu (6), Nakuru (1) Kisii (1), ‘Bungoma (1) Nairobi (3) Rongai (1) Mlolongo/Sabaki (1) Kimabu (1) RETAILER TIER: Tier 2 < 6-15 branches>

Pioneer (1) Masaa(1) Express (1) Highway(1) Mtaani (1) Emali (1) Kitui (1) & Tala (2) Embakassi (1)

• Kitengela

• • • • • •

KisumuBranches: 62 Branches | 16 Counties Ongata Rongai Utawala < List available in Directory> Pipeline RETAILER TIER: Tier 3 < 16 branches Donholm and above > Tassia

PMS 143

PMS 285

Naivas Supermarket Ltd P.O. Box 61600 - 00200 Nairobi – Kenya Tel No: +254 020 350 6112| 329800 Mobile: 0711 080 201 Email: nssshq@naivas.co.ke Website: www.naivas.co.ke

Branches: 66 Branches | 12 Counties

Tumaini

Logo concept Logo 6.4

Do not take measurements from this drawing: All measurements must be checked during work.

Society Stores • Thika Branch

Chandarana Supermarket Ltd

• Embakasi T/A Branch • Selected Branc Foodplus’ Supermarket

STRATEGY • DESIGN • COMMUNICATION • MANAGEMENT

INSIGHT CONSUMER MARCH - MAY, 2015 P.O. Box135 - 00623, |Westlands Tel: +254 20 2398324 (Head Office)

P.O. Box 14078 - 00800 Nairobi – Kenya Mobile: +254 795-899 736 | +254 796 088 338 Email: info@chandaranasupermarkets.co.ke Website: www.foodplus.co.ke font is bliss

Email: info@societystores.com / societycare@societystores.com Branches: 6 Branches | 4 Counties Meru (1) Maua (1), Thika (1), Naivasha (1) Mombasa (1), Limuru (1)

< List available in Directory> RETAILER TIER: Tier 3 < 16 branches and above >

RETAILER TIER: Tier 2 < 6-15 branches>

Branches: 17 Branches | 4 Counties < List available in Directory> RETAILER TIER: Tier 2 < 6-15 branches>

Others Supermarkets (Multi-nationals)

3 branches: - Garden City, Kisumu, Karen

4 Branches / Westgate, Karen, Nyali, Garden city

(13-Branches)

8 branches / Two rivers, Sarit Centre, TRM, Junction, Galleria, Village Market, The Hub, Mega INSIGHT RETAIL # 22 OCT - DEC 2019

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1 & SUPPLIER GUIDE

INSIGHT RETAIL # 18 APRIL - JUNE, 2018

IN THE EAST AFRICA RETAILERS DIRECTORY & SUPPLIERS GUIDE

FOR ADVERTISING AND DIRECTORY LISTING

INSIGHT RETAIL # 22 OCT - DEC 2019

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cation.orgT RETAIL # 20 JANUARY - MARCH

2019

Retail Event Calendar 2020 Retail Event Calendar 2020

Retail Interchange Centre Ltd T/A Insight Retail East Africa will continue to do the regional and national eventsInterchange for retail Industry 2020 as per of our annual a platform an Retail Centrecome Ltd T/A Insight Retail East Africaprogrammes will continuetotocreating do the regional andwith national aim of sharing retailers the2020 new as trends, changes, training solutions as the supplier events for retailwith Industry come per oftechnological our annual programmes to creating a platform with an get to network and offer solutions to the industry based on the new developments in the industry. aim of sharing with retailers the new trends, technological changes, training solutions as the supplier get network and offer solutions to Managers, the industry based on the new developments the retail industry. Whotoshould attend: Retail owners, Head of Departments / supervisors in from outlets the regions coveredHead of Departments / supervisors from retail outlets Who should attend: within Retail owners, Managers,

regions covered Duration of the event: within All ourthe 2020 events will be a whole day (1Day) per region/ Cluster exceptional apply Retailers & Conventions may beCluster 2daysexceptional Duration of the event: cases All our 2020onevents will Forum be a whole day (1Day)which per region/ cases apply on Retailers Forum & Conventions which may be 2days

National Retailers Events 2020 National Retailers Events Country Month 2020

KE; UG & TZ KE; UG & TZ

Kenya Country Uganda Kenya Tanzania Uganda

Retailers Month Forum + Conference – March / Nov 2020 Conference Retailers Forum + Conference – March / Nov 2020 Retailers Retailers Conference Conference

Tanzania

Retailers Conference

Kenya Regional Clusters: Kenya Regional Clusters: Region Seminar Period Region North Rift Region North Rift Nairobi Region Regions Nairobi Regions Central Rift Region Central Rift Western & Region Nyanza WesternRegion &

Nyanza Region Central Kenya (Mt. Kenya) Central Kenya Mt. Kenya (Mt. Kenya) Eastern Region Mt. Kenya South & EasternRift Region Nyanza Region South Rift & Coastal Region Nyanza Region Coastal Region

Seminar Period February 2020 (Coming 2020 Up) February March 2020 (Coming Up) (Coming Up) March 2020 April 2020 (Coming Up) (Coming Up) April 2020 May 2020 (Coming Up) (Coming Up) May 2020

(Coming Up) June 2020 (Coming Up) June 2020 August (Coming2020 Up) (Coming Up) August 2020

September 2020 (Coming Up)

(Coming Up) September 2020 October (Coming2020 Up) (Coming Up) October 2020

Event Venue Event Eldoret Venue Eldoret

Nairobi Nairobi Nakuru Nakuru Kisumu or Kakamega Kisumu or Kakamega Nyeri Nyeri Meru Meru Kisii / Bomet Kisii /

Bomet Mombasa Mombasa

Towns to be represented by Retailers & adjacent Towns Towns to be represented by Retailers & adjacent Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, E/Ravine, Towns Eldoret & Nandi-Hills, Its adjacent Kitale, towns Iten, Kabarnet, E/Ravine, Kapsabet, Machakos, Thika, Limuru, Nairobi & will be Open for Eldoret & Its adjacent towns Retailers from other townsNairobi to attend... Machakos, Thika, Limuru, & will be Open for Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Retailers from other towns to attend... Molo, E/Ravine, Nakuru & Its adjacent townsElburgon, Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Kakamega , Mumias , Nambale, Busia, Bungoma, Molo, E/Ravine, Nakuru & Its adjacent towns Webuye, Siaya, Ugunja,Busia, Vihiga,Bungoma, Kisumu & Its KakamegaMalaba, , Mumias , Nambale, adjacent Webuye, towns Malaba, Siaya, Ugunja, Vihiga, Kisumu & Its Muranga, Embu, Nanyuki, Nyahururu, Karatina, adjacent towns Narumoru , NyeriNanyuki, & Its Environs Muranga, Embu, Nyahururu, Karatina, Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru & Narumoru , Nyeri & Its Environs Its Environs Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru & Kericho, Sotik, Bomet, Narok, Keroka,Migori, Its Environs Homabay , Rongo, Kendu bay,Keroka,Migori, Oyugis & Kisii. Kericho, Sotik, Bomet, Narok, Voi , Kilifi, ,Diani , Malindi, Mtwapa ,Mombasa Homabay Rongo, Kendu bay, Oyugis & Kisii. & Its adjacent towns Voi , Kilifi, Diani , Malindi, Mtwapa ,Mombasa & Its

Up) dates to be confirmed adjacent towns (Coming Respective in due course***  Respective dates to be confirmed in due course***

RIC Ltd, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; events@insightretails.com / www.insightretails.com RIC Ltd, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; 19 / www.insightretails.comINSIGHT RETAIL # 22 OCT - DEC 2019 events@insightretails.com

SUPERMARKET SOLUTION

Butchery Equipment

Supermarket Shelving

Bakery Bakery Equipment

Refrigeration & Displays

Allbid house, Opp ASL, Main mombasa Road P.O. Box 49938, 00100. Nairobi. web: www.nkc.co.ke Email:info@nkc.co.ke Tel: 020 2133076 / +254 - 727 246 209/+254 - 725 20 351 079 INSIGHT RETAIL # 22 OCT - DEC 2019