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Also there was an expectation especially from the BFSI clients that while the services were shared there should be complete logical segregation of client systems during a live session. The governance teams at the client’s end also started demanding audit trails on a regular basis and thus compiling them with adequate tagging to the IDs and the name of the employees was a cumbersome task. “The reporting of which employee was working in which shift and accordingly map their system activities in line was a challenge. Thus fixing accountability was also near to impossible because the same IDs and passwords were being used by different employees,” explains Bhate. In the recent past, there has been a EXPRESS COMPUTER
focus on risks emanating from outsourcing of IT operations whether on site, through MSP or the cloud. There are now various standards on governance and oversight of outsourced operations. Also various regulators require companies to have stringent policies on access control, password management and audit trails especially in an outsourced environment. TCS anticipated these risks and challenges. In order to create efficiency in a complex environment and provide highest possible governance around privileged access and client data, the company established a crack team to identify and implement a system which could provide a holistic solution and improve governance.
Reliable, Scalable and Cloud Ready PIM In the enterprise space, clients generally operate on multiple platforms viz: Windows, UNIX, AIX and AS400, or several databases like Oracle and MS SQL. Further there are many networking devices viz: CISCO, Juniper, Nortel etc. The complexity increases when some systems are onsite and some are hosted with a service provider. In an environment such as above, any solution should be highly reliable with flexibility to cut across platforms. Also for an MSP, reliability would mean a solution that is highly available and secured as they service several clients. While the PIM had to provide functions to mitigate risks highlighted above, it was essential that the FEBRUARY, 2016
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