WORK ING TOGETHER ON A
CIRCUL AR ECONOMY SUSTAINABILITY REPORT 2021
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CONTENT S
Ensuring a clean and safe circular economy
Annual review in facts and figures
Foreword.................................................................................................................... 3
PEOPLE
Annual report at a glance....................................................................................... 4
Sustainable deployment of all staff.................................................................... 27
From waste to sustainable energy and raw materials..................................... 8
Safety, our priority.................................................................................................. 36
Our core values....................................................................................................... 10 European policy determining factor for the waste sector........................... 11
PLANET
Sustainable Development Goals........................................................................ 14
Materials recovery.................................................................................................. 45
Sustainability Report meets expectations........................................................ 15
Taking care of the climate..................................................................................... 57
Our service provision............................................................................................ 16
Energy recovery......................................................................................................64
Industrial Waste Services..................................................................................... 17
Safe Sink guarantee............................................................................................... 71
Municipal Waste Services.................................................................................... 19
Care for the environment...................................................................................... 77
Indaver Group in Europe - Locations................................................................. 21 Indaver Group in Europe - Volumes managed................................................. 22
PROSPERITY
Audits improve the quality of our processes................................................... 23
Contributing to prosperity..................................................................................100 Operational Excellence........................................................................................105 Growth and Innovation........................................................................................115 GRI Report..............................................................................................................122 Glossary...................................................................................................................127
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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
WORK ING TOGETHER ON A CIRCUL AR ECONOM Y Foreword
Dear reader, I would like to invite you to read the new Indaver
primary raw materials they replace. This value creation is
our service provision is guaranteed to our customers,
our contribution to the circular economy. This is our role
even under difficult circumstances.
as ‘enabler’.
sustainability report. In it, we talk about our sustainable
To achieve the transformation to a circular economy,
approach to the treatment of waste that society
New, innovative techniques make it possible to recover
collaboration is essential. Waste streams are becoming
generates.
even more materials from waste. But there will be
increasingly complex in their composition; in response,
If we are to restrict the use of fossil fuels as much as
residual substances that must never go back into the
our research efforts with knowledge institutes,
possible and drastically reduce greenhouse gas
loop. They contain components that are too hazardous to
customers and partners must deliver innovative
emissions, the transformation to a circular economy is
reuse or recycle. This is the area in which we fulfil our
solutions. The energy market is extremely volatile and
vital. It is also the only sustainable way to distribute
role as ‘gatekeeper’. Our Safe Sink guarantee ensures
supply chains have been disrupted. We can supply
prosperity and wellbeing evenly throughout the global
that these hazardous components are neutralised as
energy and secondary raw materials locally to
population.
much as possible or destroyed. The importance of this
collaborating partners. We are doing all we can to
was confirmed in 2021, during the treatment of COVID-
contribute to local raw materials and energy
19-related waste. In doing this, we also fulfil our social
requirements, thus supporting their operational reliability
provide sustainable waste management
responsibility, as outlined in the dossier on substances of
and contributing to the further development of the
and raw materials management. Waste
very high concern, including PFAS, and provide a solution
circular economy.
represents value and is part of the
for these persistent molecules.
As a waste treatment company, we
materials loop. We work with As a chain partner, we are always focused on operational
organisation and culture. We are economically healthy
every joule of energy and every kilo of
reliability. Whether it concerns changing legislation and
and able to invest. We are building new specialist
regulations, new waste products that come onto the
facilities and waste-to-energy plants and developing
processes generate energy, which we supply
market or unexpected circumstances and disasters, we
innovative recycling opportunities. Together with our
to businesses and households. We recover
guarantee our customers that our service provision will
partners, we are shaping the circular economy.
material from waste streams. Our thermal
raw materials from waste right down
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We have embedded innovative strength in our
technologies that help us to recover
continue. During the COVID-19 pandemic, we did
to a molecular level, and they
everything we could to continue treatment. I really want
have the same quality as the
to thank all of our staff for their efforts. They ensure that
Paul De Bruycker, CEO
PEOPLE SUSTAINABLE EMPLOYMENT
Employer branding: Indaver does matter
50-50-50 philosophy, now and in the future
Colleagues in each region stay connected
Fit, sporty and vital
Willingness to report is still growing
Service was guaranteed
SAFETY, OUR PRIORITY
Work safe, get home safe
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Notify me campaign
PL ANET RECOVERING MATERIALS
Inda-MP: recovering precious metals pays off
P2C: valuable and sustainable solution for end-of-life plastics
CONCERN FOR THE CLIMATE
Separating more plastics from PMD waste
SAFE SINK GUARANTEE
MediPower processes medical COVID-19 waste
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Appropriate solutions for Substances of Very High Concern
Our strategy for reducing emissions
Striving for climate neutral facilities and sites
CARE FOR THE ENVIRONMENT
Sufficient landfill capacity for customers
Consideration for environment - monitoring
Preserving biodiversity
ENERGY RECOVERY
ECLUSE: green steam network for industry
Energy generation from wood waste
Heat network Antwerp North: sustainable destination of residual heat
PROSPER IT Y CONTRIBUTING TO PROSPERITY
2021: strong financial basis
Our company code as a guide
OPERATIONAL EXCELLENCE
Transparent communication
GROWTH AND INNOVATION
Landfill Reconversion’s ambitions
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Expansion opportunities for IST
Start of construction Rivenhall
Continuity in storage capacity
Prognostic approach with capacity planning
IndaScan 2.0: full traceability
PAR TNER SHIP
ABSolutely Circular for styrene
Knowledge sharing Power-toMethanol
Heat network Antwerp North: sustainable destination of residual heat
Chairman of Vlaanderen Circulair
Construction of NESS Energy project progresses
North Antwerp Heating Network: sustainable destination residual heat
PROJEC T
Sustainable solution for bottom ash
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Research extension ECLUSE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
FROM WA S TE TO SUS TAINAB LE ENERGY AND R AW MATER IAL S Indaver Chain Partner
Indaver was founded in 1985, in Antwerp, based on the vision that there were better ways to deal with waste. In its more than 35 years of existence, Indaver has become ever more secure in its founding vision. Every day we ensure that the waste streams entrusted to us are managed and treated in the best and most sustainable way. We do this according to our mission ‘to lead the field in sustainable waste management’ and we see our activities as justification for our existence within society. We also ensure that continuity of our service provision is guaranteed to our customers.
or storing unwanted fractions safely. At the same time,
GATEKEEPER
we limit our own effect on the environment and
Within the field of waste management, Indaver has also
surrounding area. We give our customers peace of mind
taken on the role of ‘gatekeeper’. Waste streams that
with our transparent service provision and guaranteed
contain hazardous components must not be reused or
operational reliability.
recycled. Depending on the type of waste, we either
From our position in the chain we have an essential role
neutralise or destroy these fractions, or we store them
and we are an integral part of the transition to the
safely in our landfill sites. With our Safe Sink guarantee
circular economy.
we neutralise the materials and protect the food chain
We are ensuring a clean future together.
from contamination.
ENABLER Within the field of waste management, Indaver has taken
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In the past 35 years, waste has undergone a
on the role of ‘enabler’. This means that we make it
transformation. When Indaver was first established,
possible to create value from waste by recovering raw
waste was primarily an unwanted end product that
materials and energy. For this, we use energy-efficient
everyone wanted to get rid of as quickly as possible;
technologies that have proven their worth. The
today, we are creating value from waste.
secondary raw materials are always reliable, safe and of
That means we are no longer positioned at the end of the
exceptional quality.
materials chain. As a waste management and treatment
In addition, we invest in collaboration with a wide range
company, we now occupy an integral position in the
of partners to research and devise innovative
materials chain. Within that chain we are a supplier of
developments. These developments lead to a broader
secondary raw materials from waste streams. We also
spectrum and higher quality of secondary raw materials.
generate energy through the thermal treatment of
In demonstrating concern for people, safety and the
unrecyclable waste streams, among other things. In
environment, we are taking the yield from waste to a
addition, we ensure the chain remains pure by destroying
higher level.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
FROM WA S TE TO SUS TAINAB LE ENERGY AND R AW MATER IAL S Gatekeeper and enabler of the circular economy
Indaver manages more than 5 million tonnes of hazardous and non-hazardous waste annually. To prevent harm to people, the environment and society, and to keep the materials and food chains pure, Indaver is a gatekeeper and an enabler of the circular economy.
SAFE SINK With specialist facilities we guarantee a ‘safe sink’: we destroy and/or neutralise all hazardous substances or store them safely in a landfill, thus keeping the materials chain safe.
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ENABLER Waste products in the green chain are relatively pure and therefore have a high circular potential. We recover as many materials and as much energy as possible from this.
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GATEKEEPER Waste products in the grey chain contain hazardous substances, also known as contaminants, and have a low circular potential.
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WASTE Businesses and households produce waste. Indaver provides a sustainable solution.
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SAFE CYCLE When treating hazardous components our focus is on keeping the cycle safe. Using innovative techniques we can also recover energy and valuable molecules from these streams.
MATERIALS Maximum recovery of high-grade materials.
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ENERGY Production for 275,850 households (Equivalent, 2021 figures)
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OUR CORE VALUES It is Indaver’s mission to lead the field in sustainable waste management. This mission informs our solutions for government authorities, private business and industries. We are guided at all times by environmental concerns, combined with economically and socially responsible choices.
Indaver looks after its staff and facilitates and supports their drive for continual improvement. However complex it may be, sustainable business practice is essential for any company to remain competitive. For us, the environment, corporate
Indaver’s sustainable approach to the recovery
social responsibility and economy go hand-in-hand.
of materials and energy rests on three pillars:
Five core values underpin our operations:
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SUSTAINABLE APPROACH
Working with reliable technologies.
To enable us to close materials loops, we develop solid,
Demonstrating concern for people, safety and the
Focusing on value creation and efficiency to
long-term relationships with customers, partners and
environment.
ensure affordable solutions.
suppliers. We guarantee continuity of our service
Building relationships on mutual trust.
Focusing on quality and safety to bring
provision to our customers and partners.
Ensuring transparency in communications and actions.
reliable products back into the loop, without
We ensure that our work environment is a fertile ground
Concentrating on achieving results.
negative consequences for people, the
for innovative solutions. As a sustainable employer,
Continuously improving.
environment or society.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
EUROPE AN POLIC Y DETER MINING FAC TOR FOR THE WA S TE SEC TOR The European Green Deal
The Green Deal, which the European Commission presented in 2019, rests on the following key goals: By 2050 there will be net-zero greenhouse gas emissions. A pollution-free environment.
Increasing the EU’s Climate ambition for 2030 and 2050
Transforming the EU’s economy for a sustainable future
Mobilising research and fostering innovation A zero pollution ambition for a toxic-free environment
A clean and circular economy. No people or region left behind.
Supplying clean, affordable and secure energy
The package of measures is aimed at transforming the EU into a modern, rawmaterials-efficient and competitive economy.
Mobilising industry for a clean and circular economy Building and renovating in an energy and resource efficient way
Financing the transition
The EU as a global leader
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Preserving and restoring ecosystems and biodiversity
De Europese Green Deal
From ‘Farm to Fork’: a fair, healthy and environmentally friendly food system Accelerating the shift to sustainable and smart mobility
Leave no one behind (Just Transition)
A European Climate Pact
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
EUROPE AN POLIC Y DETER MINING FAC TOR FOR THE WA S TE SEC TOR Legislative Framework Energy and Climate
Among other things, the European Union (EU) is responsible for implementing the Paris Agreement (2015), also known as the Climate Agreement. It sets the goal of limiting global warming to between 1.5 and 2°C maximum. The European legislation and regulations around the climate and energy policy establishes the basis for the member states’ national legislation and regulations.
GREEN DEAL 2019 OBJECTIVES
FORECAST
The European Commission presented its European Green
To achieve the goal of a 55% reduction in greenhouse gas emissions in
Deal in 2019. This package of measures must ensure that
2030, the Commission published the Fit for 55 package in July 2021. This
Member States are climate neutral in 2050. A 55%
provides measures for the energy sector, among others.
reduction in greenhouse gas emissions must have been
The Energy Efficiency Directive (EED) has been tightened up, so there is
achieved by the interim year, 2030. (See table.)
now a distinction between: primary energy consumption: a country’s total energy requirements,
The European Commission has set itself the goal of
RED
making energy provision within the EU cleaner, more
(Greenhouse Gases)
% energy use from renewable energy:
% energy saving:
% less CO2-emissions:
2020
20
20
20
2030
32
32.5
Green deal: 55
energy and climate have been further tightened over the last few years. The focus now is on finding broader applications for renewable energy, reducing energy
NATIONAL ENERGY AND CLIMATE PLAN All Member States have drafted an integral energy and climate plan. This plan sets out a broad outline of their national climate and energy policy for the next 10 years, including measures for various sectors to achieve the established reduction in CO2 emissions.
GHG
(Energy Efficiency Directive)
reliable and cheaper. The 2030 goals with regard to
consumption and reducing greenhouse gas emissions.
EED
(Renewable Energy Directive)
2050
Green deal: climate neutral
including, among other things, the losses during distribution and consumption for non-energy purposes; and final energy consumption: the total final consumption by end-users, such as households, industry and agriculture. Although the percentage goal of 32.5% applied to both, the proposal is now a 39% reduction for primary energy consumption and 36% for final energy consumption. The Renewable Energy Directive (RED) has also been refined by increasing the share of renewable energy in the energy mix from 8% to 40%, among other things.
2021 CLIMATE LAW The Green Deal’s ambitions for 2030 and 2050 have been incorporated into the European climate law. This was established in June 2021 and it lays down the climate objectives for the next 30 years.
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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
EUROPE AN POLIC Y IS A DETER MINING FAC TOR FOR THE WA S TE SEC TOR Legislative Framework Materials
The European legislation is also a determining factor for the national materials and waste policy of each Member State. The more than 45-year-old Framework Directive for waste has evolved and been expanded over time, with directives and regulations for specific waste streams, safety and materials management.
With its waste policy, the EU aims to encourage the
objectives per recycled fraction (with the exception of
transition to a circular economy. Its goals are:
plastics) higher than the European requirements and they
To improve waste management.
were already in force by 2021.
To encourage innovation in the field of recycling. To reduce the landfilling of waste.
For plastics, the Netherlands is aiming for a recycling percentage of 40% in 2021. For wood and glass, the
CIRCULAR ECONOMY PACKAGE
objectives are also higher than those set by the EU. And
The European Circular Economy Package of 2018 contains
the standards for this, and for paper, were already
radical refinements to the Waste Framework Directive,
applicable in 2021.
the Landfill Directive and the Packaging Directive. These refinements focus on more sustainable waste
FORECAST
management and more useful applications for waste
The Waste Framework Directive, which was most recently amended in
streams.
2018, will be revised again in 2022 or 2023. No consultations on this are currently underway. The focus will be even more on prevention than recycling.
THE PACKAGING DIRECTIVE To harmonise national measures for treating packaging
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waste, the EU established a Packaging Directive (Directive
DIRECTIVE ON DISPOSABLE PLASTICS
94/62/EC). In 2025, at least 65% of the weight and in
At the start of 2019, the EU published the Directive on
2030 at least 70% of the weight of all packaging waste
single-use plastics (2019/904). The aim of this Directive is
must be recycled. Furthermore, specific minimum
to reduce plastic pollution by cracking down on single-use
objectives have been set for various materials and the
plastics. The measures focus on the fight against litter and
calculation methods for determining the recycling
microplastics in the environment, preventing disposable
percentage have been made more rigorous.
plastics and seeking out environmentally friendly
In 2020, Member States converted the objectives for
alternatives. PET drinks bottles must be made out of at
plastic packaging into national legislation. Ireland and
least 25% recycled plastic by 2025 and 30% by 2030. The
Germany followed the European objectives. Belgian set its
Member States introduced the Directive as law in 2021.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUS TAINAB LE DEVELOPMENT GOAL S Every year, in its sustainability report, Indaver refers to nine of the 17 Sustainable Development Goals (SDGs).
GOOD HEALTH AND WELL-BEING
In 2015, the United Nations General Assembly adopted a
Ensure healthy lives and promote well-being for all at all ages
remarkable 15-year development agenda. This agenda comprises 17 Sustainable Development Goals, or SDGs. The aim is to make the world a better place. They provide a global compass in the fight against poverty, inequality and injustice and the climate crisis.
Ensure access to water and sanitation for all
The SDGs are ambitious and wide-ranging: they apply to all countries and to all people. The business world, alongside other social parties, has a crucial role to play to
AFFORDABLE AND CLEAN ENERGY
CLEAN WATER AND SANITATION
INDUSTRY, INNOVATION AND INFRASTRUCTURE
DECENT WORK AND ECONOMIC GROWTH
Promote inclusive and sustainable economic growth, employment and decent work for all
Ensure access to affordable, reliable, sustainable and modern energy for all
help achieve these ambitious goals. The International Solid
Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
Waste Association’s vision supports the creation of a world without waste, by defining the goals for reliable and sustainable waste management.
Make cities inclusive, safe, resilient and sustainable
RESPONSIBLE CONSUMPTION AND PRODUCTION
SUSTAINABLE CITIES AND COMMUNITIES
Ensure sustainable consumption and production patterns
The inclusion of the nine SDGs in this report describes and illustrates Indaver’s activities and goals and their relevance within global developments.
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Take urgent action to combat climate change and its impacts
CLIMATE ACTION
PARTNERSHIPS FOR THE GOALS
Revitalize the global partnership for sustainable development
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABILIT Y REPORT ADDRESSES EXPEC TATIONS ANALYSIS OF THE STAKEHOLDERS
The concerns and expectations of our customers and other stakeholders are addressed and met in the annual sustainability report.
A working group of colleagues from the various regions and departments determines the content and framework of the sustainability report. In this way, we can write a report that is balanced and representative of the entire organisation.
MATERIALITY MATRIX Our starting point is the reader, our stakeholders. We map out their interests and
subjects according to stakeholders’ interests and the impact on
influence on Indaver. Thanks to our experience, desk research and regular contact
our business operations. We determine these interests through
with stakeholders about the entire breadth of our field of work, we can compile a
the analysis of the stakeholders.
report that meets our readers’ expectations.
Modal shift
Operational excellence
Knowledge sharing
Achieving good results
Business ethics
Shareholder
Quality of output
Circular economy: energy and material recovery Biodiversity
Trust, transparency
Authorities
Media
Planet
NGOs
Suppliers General public
People
LOW
STAKEHOLDER INTEREST
Neighbours
Human rights & labour
Prosperity LOW
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Customers
HIGH
Partnerships
Federations
Partners
Students
LOW
IMPACT ON INDAVER
Sustainable procurement
Employees
Safety, health
Traceability
Value creation
HIGH
Keeping the environment safe and clean
Customer satisfaction
IMPACT ON INDAVER
HIGH
In the materiality matrix for sustainability, Indaver maps out
LOW
STAKEHOLDER INTEREST
HIGH
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OUR SERVICE PROVISION Guaranteed Sustainable Total Solution
Society
Producers of waste
Indaver manages waste for a wide range of companies, industries, government authorities and collectors. Thanks to our broad expertise and years of experience, we can accept the most complex waste portfolios.
Consumers of energy and materials
Full Service Provider in Sustainable Waste Management
In close consultation with our customers, we ensure that we provide the best total solution. Our sustainable, price-conscious treatment method takes into account the properties of the waste, its potential impact on the environment and the opportunities to recover raw materials. Our efficient logistics processes give our customers peace of mind. As a reliable waste management company, we ensure our service provision is always available, under any circumstance.
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On-site Services
Transport & Transfer
PreTreatment
Treatment
Production of Energy & Materials
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
INDUS TR IAL WA S TE SERVICES Our Service Provision to Industry
Every industry needs tailored management and treatment of its waste streams. And that is Indaver’s strong point.
Our total solution for sustainable waste management
OPTIMUM RESULT
when dealing with complex, often hazardous industrial
We ensure efficiency to achieve optimum results, whereby
waste makes us the leading service provider in North-
health, safety and the environment are our top priority.
West Europe.
Our data management systems are focused on checking,
Indaver Total Waste Management provides tailored waste
tracking and monitoring the waste streams in real time.
management from the initial request to the final
OPERATIONAL RELIABILITY
Waste streams are becoming increasingly complex in their
treatment. We use tried-and-tested solutions and
Industries need guaranteed operational reliability in the
composition. From our side, that requires investment in
combine them with cost-effectiveness and risk
management of their waste streams. Indaver provides this
new technology and innovations to find suitable solutions
management. Our efforts are focused on maximum
operational reliability, even when a customer suddenly
so that we can continue to treat these streams as
recovery of raw materials and energy.
finds themselves in an emergency situation or a time of
effectively as possible.
crisis, as demonstrated during the COVID-19 pandemic. We deploy Indaver Industrial Waste Services (IWS) in four
As a waste management and treatment company, we
In addition, we are steadily expanding our treatment
sectors:
provide an essential service. This places a huge
capacity and commercial activities in Europe by making
chemicals, petrochemicals and plastics
responsibility on our shoulders. We guarantee fast and
targeted acquisitions and investing in new facilities. This
agile deployment of our staff and we look for
organic growth strengthens the continuity of our service
collaborations to find practical solutions that guarantee
provision and benefits our customers.
pharmaceuticals, biotech, the care sector
the health and safety of everyone involved. We do all of
ferrous metals, non-ferrous metals, automotive
situation. Even in difficult circumstances, we are a robust
cleaning, collectors, treatment centres
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this so that we can provide our service accurately and according to the agreements in place, regardless of the and stable partner for all of our stakeholders.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
INDUS TR IAL WA S TE SERVICES Our Service Provision to Industry INNOVATOR
our service provision. That is why we have regular one-to-
For the challenges we are facing in Europe, traditional
one conversations with our IWS customers. We discuss
treatment methods are no longer sufficient. In addition to
the aspects of our Total Waste Management collaboration
our main roles as gatekeeper and enabler (see p. 9),
and the operational, tactical and strategic key
Indaver has also taken on the role of innovator. Working
performance indicators (KPIs). These conversations give
alongside universities and other knowledge institutions,
us insight into customers’ experiences and satisfaction.
we are conducting research that will lead to new treatment techniques. Consequently, thanks to chemical
BALANCED SCORE CARD
recycling, in our Plastics2Chemicals facility we will convert
In addition to conversations,
end-of-life packaging waste into basic chemicals for the
we have a tool that gives
chemical industry. We supply the process steam and heat
our customers an annual
that are released during this process to businesses and
opportunity to officially
industries. We can also recycle precious metals from liquid
assess our performance: the
pharmaceutical waste, which we then supply back to the
Balanced Score Card (BSC). The
same industries. Indaver Molecule Management allows us
BSC matches the main KPIs per
to break down such complex waste products to a
branch of industry to our waste
molecular level.
management services. Once the score has been determined, we and the customer receive tailored
ASSESSING CUSTOMER SATISFACTION
feedback so that we can implement
Indaver values sustainable relations. The contracts for our
improvement measures.
Industrial Waste Services (IWS) currently have a run time of three to five years. Continuity and treatment capacity are critical and scarce, particularly in times of crisis. Longterm contracts assure our customers that they will receive this service. We also appreciate constructive feedback on
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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
MUNICIPAL WA S TE SERVICES Our Service Provision for Public Customers and Private Collectors For many years now, Indaver’s services have supported public customers and private collectors in their transition to a sustainable circular economy. Our core mission is to close the materials loop.
works closely with several sectors, either as a waste treatment company, as a raw materials and energy supplier or as a partner. This value creation exists through the recovery of materials and the generation of energy, among other
In 2020, the European Commission published its Circular
things. We convert the green and VFG waste into compost
service provision to meet or exceed all standards and
Economy Package 2.0 as part of its Green Deal. This
and, in the Netherlands, into green gas and liquid CO2.
norms. We apply this same care to the facilities we run for
innovative framework sets more stringent goals for sustainable waste management.
The residual waste from households and similar
supply to businesses, industries and the public grid. Our
Thanks to this closely monitored management and high
By achieving these goals, private collectors and public
innovative Plastics2Chemicals facility will convert the
availability, Indaver offers a guarantee that the waste
customers ‘make a significant contribution’. They are
separately collected packaging material from the Plastics
streams are always processed under the best
increasingly playing a key role in achieving the climate
Metals and Drinks Cartons (P+MD) waste into base
circumstances.
goals in the public domain. Consequently, municipal
chemicals for the chemical industry.
During the COVID-19 pandemic there was high peak
authorities in different regions are increasingly working
supply of household waste, PMD and green waste
together for a climate-neutral future. Above all, they are
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public customers.
commercial waste produces stable energy which we
streams, as well as extra medical waste, and we proved
responsible for the waste and environment management
CONTINUITY IN TREATMENT
that we could treat exceptional volumes. The continuity of
within their region. At the same time, local and national
For all of our customers, including public and private
our service provision never faltered, and our public
authorities determine how household waste is managed
collectors, in addition to a sustainable approach to the
customers and private collectors were able to rely on us at
and processed. This means Indaver has a very diverse
waste streams, continuity of treatment is of great
all times.
playing field, to which we adapt our service provision.
importance. The reliability of our service provision is essential in order to prevent our customers’ service
Indaver also provides this same guaranteed service
VALUE-CREATION AND COLLABORATION
provision from coming to a standstill.
provision when it runs facilities on behalf of public
If we want to achieve the ambitious goals for 2030 and
Our facilities perform at the highest level and our people
customers. Our more than 35 years of experience and
2050, value creation from waste and far-reaching
have up-to-date professional knowledge. We are
expertise in the management of high-tech treatment
collaborations between sectors are essential. Indaver
constantly integrating technological innovations into our
infrastructure benefits our public customers.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
MUNICIPAL WA S TE SERVICES Our Service Provision for Public Customers and Private Collectors Belgium
CONTINUAL INVESTMENT
In Willebroek, for example, we built a completely new
(Van Afval Naar Grondstof - From Waste to Raw
sorting line for packaging waste, which sorts the P+MD
Material) focuses on close collaboration within the chain
Indaver has the latest, reliable and proven state-of-the-
waste for three million Flemish residents in line with the
to ensure that fractions are separated better at source.
art technology. We subject new technological
most recent objectives (see p. 52). The sorted material is
That is, in fact, the only way to get high-quality raw
developments to a thorough evaluation. If the result is
a valuable raw material for mechanical recycling, while
materials.
positive, we integrate the new development into our
the plastics are valuable for chemical recycling in our
This also applies to VFG waste. Good compost,
facilities, or we invest in new infrastructure.
new Plastics2Chemicals facility.
produced from green and VFG waste that is as pure as
The Netherlands
possible, plays an important role in the shift to circular agriculture. Compost creates fertile soil in a natural way,
WORKING TOGETHER FOR BETTER SEPARATION
i.e. without using chemically produced fertilizer. This is
Chain responsibility weighs increasingly heavily with
discussions on nitrogen.
an important fact, particularly in relation to the current
regard to the management and treatment of household Together we give waste a second life
waste in the Netherlands. The VANG programme
Indaver in the Netherlands is responding to this by collaborating with its chain partners for better separation of the VFG waste. In addition, we critically assess the waste before accepting it. Checks at the gate and monitoring of the loads mean more rejections – and
FORECAST: ENTERING INTO A DIALOGUE For this we have learned from desk research how public authorities are
the future to achieve its goals. Public authorities have an increasingly large
meeting the challenges elsewhere in Europe and the world, and what
role to play in achieving the environmental and climate goals. At the same
developments are currently underway.
the known collection route.
the complexity of those waste streams, for which high-quality solutions
The talks, which are also part of our research, but which could not be held in
on controlling waste-management costs, since these
must be found. Indaver wants to enter into a dialogue with the public
2021 due to Covid-19 virus restrictions, will take place in 2022.
time, the number of waste streams on the market is increasing, as well as
stakeholders to offer, as a partner, a suitable answer to these new expectations. We are also working on innovative solutions so we can support our public partners to achieve their goals. 20
we then feed this back to our customers, who can
Indaver in Belgium is investigating what the public sector’s needs will be in
provide targeted guidance for better separation along Alongside this, local governments are strongly focused affect the waste-collection fees charged to households.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
THE INDAVER GROUP IN EUROPE Locations
Indaver has sites and specialized installations in various European countries.
Belgium - Antwerp, Doel, Grimbergen, Kallo, Mechelen, Nijvel, Waregem, Willebroek The Netherlands - Alphen aan den Rijn, Delfzijl, Dordrecht, ’s-Gravenpolder, Groningen, IJmuiden, Leeuwarden, Moerdijk, Nieuwdorp, Oldekerk, Oude-Pekela, Rijpwetering, Rotterdam-Europoort, Terneuzen, Vlissingen-Oost, Voorschoten, Well Germany - Biebesheim, Billigheim, Frankfurt, Hamburg, Kassel, Mainz, Stuttgart, Wetzlar Ireland - Cork, Dublin, Dún Laoghaire, Meath United Kingdom - Aberdeen, Belfast, Essex, Teesside France - Loon-Plage (Duinkerke) Portugal - Abrantes, Lissabon Spain - Tarragona Italy - Origgio
21
Get in touch with Indaver: www.indaver.com e-mail: communication@indaver.com more information: company details
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
INDAVER GROUP IN EUROPE Volumes Managed
Trading
1
million tonnes
In 2021, Indaver was managing 5.3 million tonnes of waste, out of which 4.3 million tonnes was treated in our own facilities and 1 million tonnes by third parties.
60%
Treatment
4.3
million tonnes
Total volume of waste managed 5,313,248 million tonnes
We treated 60% of the waste products with an emphasis on recycling materials and finding useful applications for the energy.
20%
Waste to Decontamination
We treated 20% thermally,
20%
to break up the hazardous components at high temperatures or to neutralise them through physicochemical treatment.
We store 20% of the waste
20%
products safely and sustainably on our landfill sites.
31%
Waste to Energy
20%
Belgium
The Netherlands
Germany
million tonnes
million tonnes
1.3
million tonnes
Ireland/UK
France
Italy/ Portugal
2.6
Waste to Safe Sink
8%
Preparation for Recovery
21%
1
Waste to Materials
0.4
million tonnes
0.01 million tonnes
0.02 million tonnes Treatment Trading
22
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
AUDITS IMPROVE THE QUALIT Y OF OUR PROCESSES To guarantee safety, reliability, performance capacity and traceability we conduct audits, or we have them conducted by other parties. Audits indicate that our technical and administrative processes comply with the legal stipulations. We are transparent and we improve our processes, where possible. Our management systems and several of our endproducts are certified.
gaining certificates for Indaver’s management systems
SUSTAINABILITY REPORT 2021 AUDIT
or for the quality of our end-products. Independent and
All of the figures in this Sustainability Report by Indaver
recognised certification bureaus confirm formally that
have been audited by an external agency. For the 2021
Indaver is working correctly and that it is adhering to
edition this was Bureau Veritas Certification, Belgium.
internationally recognised standards. ·
SEVESO inspections Indaver’s sites in Hamburg,
You can find the external verification bureau’s validation
Biebesheim, Frankfurt, Stuttgart, Antwerp, Terneuzen,
statement on p. 129.
Dublin Port and Dunkirk store and treat hazardous waste. Consequently, they come under the SEVESO
INTERNAL AUDITS
Directive. This European Directive is there to manage
Our internal audits help us to improve our business
the risks associated with the storage and treatment of
HIGHLY PROTECTED RISK AWARD
processes.
hazardous substances. The Directive aims to prevent
In April 2021, the fact that chain safety had been embedded as part
Process audits are used to investigate our own
serious accidents and if accidents do occur, to minimise
of the four-year safety project on the Antwerp (Belgium) site was
processes, to identify and quantify risks and to test the
their impact on people and the environment.
rewarded with the Highly Protected Risk (HPR) Award from FM
·
Global. Indaver Antwerp is the first site to achieve this hard-to-
management systems for efficiency and effectiveness. ·
AUDITS OF THIRD PARTIES
legal stipulations and our permits.
Indaver has a large network of reliable partners who, in
obtain HPR status for its hazardous waste facilities.
addition to their own activities, offer specialised logistics
FM Global is a worldwide player in insurance and is responsible for
EXTERNAL INSPECTIONS
and treatment solutions. Careful selection is done through
Indaver’s fire and risk insurance. Meath (Ireland, 2017) and the
Every year, Indaver is inspected by a number of third
our own Waste Flow and the logistics teams based on
Waste-to-Energy facility in Doel (Belgium, 2018) have already won
parties.
geography, flexibility, quality standards, services and price.
this award.
·
· · 23
Compliance audits are used to check compliance with
Government inspections in all regions by the government authorities that award permits and check
Centres that treat waste which is critical in nature,
they are being adhered to.
composition or process are subjected to approval
Audits by customers or external certification bureaus
processes. In addition, we screen the permits, treatment
who assess our processes on behalf of customers.
techniques and management systems. For less critical
Audits by certification bureaus for maintaining or
treatments we use existing Qualification Guarantees (QG).
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
Certificates per country and per site Country
Certificate holder
Certificate
Since
Belgium
Indaver nv (Antwerp, Doel, Kallo, Willebroek, Grimbergen, TWM sites)
ISO 9001/14001
1991/ 1997
ISO 45001
2011
RHP Keurmerk
2011
Vlaco
2008
Indaver Groencompostering (Grimbergen)
Vlaco
2006
SVEX nv (Doel)
ISO 9001/14001
2008
ISO 45001
2011
Indaver Groencompostering (Kallo)
The Netherlands
Ireland / UK Germany
Indaver Nederland B.V. (Indaver ARP B.V., Indaver Afvalberging B.V., Indaver Compost B.V., Indaver ISO 9001/14001 Groencompost B.V., Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V., Indaver WTE B.V.) ISO 45001
1995 / 2010
Indaver IWS (Industrial Waste Services) B.V.
SQAS-certificaat
2011
Indaver Compost B.V. (Alphen aan den Rijn, Europoort, Nieuwdorp), Indaver Groencompost B.V. (Moerdijk, Rijpwetering, Voorschoten), Indaver Vagroen B.V. (Groningen)
Keurcompost
2011
NTA 8080
2010/2011
Indaver Compost B.V. (Alphen aan den Rijn)
NTA 8080
2014
NTA 8080 certificaat voor vloeibare CO2
2016
ISCC biogas en biomethaan
2019
Indaver IWS (Industrial Waste Services) B.V., Indaver Impex B.V. and Indaver Impex N.V.
VCA petrochemie
2014
Indaver Ireland Ltd (Meath WTE, Transfer Station, TWM sites) Indaver (UK) Ltd (TWM sites) Indaver (NI) Ltd AVG mbH (Hamburg)
ISO 9001/14001
1994/ 2000
ISO 45001
2002
ISO 9001
1994
ISO 14001
1997
ISO 45001
2020
EFB
1997
ISO 14001
2001
EFB
1997
ISO 9001
2008
EFB
1997
Chemisch-Physikalische Behandlung (Frankfurt)
EFB
1997
Chemisch-Physikalische Behandlung (Kassel)
EFB
1997
Chemisch-Physikalische Behandlung (Stuttgart)
EFB
1997
Sonderabfalldeponie (Billigheim)
EFB
1997
Gareg Umwelt Logistik GmbH (Hamburg)
EFB
1997
Dörsam + Nickel Transport GmbH
EFB
2013
Indaver Portugal S.A. (Abrantes)
ISO 14001
2015
HIM GmbH (Biebesheim) Panse Wetzlar Entsorgung GmbH (Wetzlar)
Portugal
24
2012
PEOPLE
CRE ATIVIT Y, INNOVATI ON AND SAFET Y
The growing complexity of society demands creative and innovative solutions from driven and talented people. In order to be in a position to respond appropriately to changing circumstances, we invest in ourselves, we ensure that we are agile, we collaborate and we share our knowledge. By continuously learning, developing our talent and keeping ourselves physically and mentally resilient, we can maintain a work-life balance. Everyone wants to return home safe after a day at work. Safety is our top priority at all times, in every department. SUSTAINABLE DEPLOYMENT OF ALL STAFF SAFETY, OUR PRIORITY
25
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
SUS TAINAB LE DEPLOY MENT OF ALL S TAFF SOCIAL CONTEXT
OUR APPROACH
THE JOB MARKET
EMPLOYER BRANDING
Pressure on the job market is at an unprecedented high level. That applies to almost every
Indaver positions itself on the job market in a targeted and distinctive manner with its
sector, to almost all roles and training levels, and to almost every country in which Indaver
brand promise, ‘ensuring a clean future together’. This employer brand clearly shows what
is active. This makes attracting, and especially retaining, staff a challenge. At the same
binds us together and fascinates us in our daily work. We are demonstrating that our work
time, some of our most experienced staff are reaching retirement age and leaving us.
matters, so that potential candidates can also choose based on content, and we are
Transferring their knowledge and experience requires timely consideration.
indicating that we strive for a sustainable relationship with our new employees.
CONTINUING TO WORK HEALTHILY AND HAPPILY
SUSTAINABLE DEPLOYMENT
The age at which we retire continues to rise. Everyone wants to fulfil this longer career
The importance of keeping everyone healthy and energetic was also evident in 2021. Our
path healthily and energetically. That requires an approach that promotes the sustainable
50-50-50 philosophy, which was developed in 2020 in response to the pandemic, is now
deployment of all staff, both young people and more experienced employees, so that
embedded in the organisation. We work from home more often, have fewer meetings and
everyone can stay motivated and continue to work happily. This is a task for employers
we think more carefully about our mobility. We provide a good digital infrastructure for
and employees alike.
people who work partially from home, and we provide a safe workplace for the people who work on-site. We support everyone to keep fit and stay motivated and we encourage
OPERATIONAL RELIABILITY The situation over the last two years has made it clear that operational reliability, particularly in the essential sectors, must take top priority. This is a complex issue that affects every part of business operations: people, processes, facilities, safety, digitisation. To demonstrate that business operations can be guaranteed, an increasing number of businesses, organisations and governments are drawing up a business continuity plan.
27
our colleagues to expand on their skills, to gain more professional knowledge and experience and to continue to grow. That benefits Indaver as an organisation, the people who work there and our service provision, which in turn fulfils our customers’ needs at all times.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
FINDING AND CONNEC TING PEOPLE Over the next few years, many experienced staff will leave Indaver as they reach retirement age. We want to keep their knowledge within the organisation as much as possible by attracting new people in good time. To attract new staff, good brand awareness is important. As is a wider awareness of our social value.
We work to create sustainable relationships with our colleagues. Our employer lifecycle provides for targeted preboarding and onboarding so that new colleagues feel welcome at Indaver from their very first moment. A short
properly before I retire. No one is indispensable, but
series of e-learning courses give the employee insight into
in this technical work, you do
the Indaver organisation as a whole.
need to know how to look for a
HR Learning & Development ensures professional
fault, what to pay attention to and the relationship between
Employer Branding
knowledge remains up-to-date, which always forms the basis of our service provision. In addition, staff can easily
the two. That has to appeal to
Since 2019, Indaver has been focusing on employer
build on their skills in specific areas and interests, if they
you. And, of course, you must
wish to do so. To promote transfer to other roles and thus
know that there’s always more
INDAVER MATTERS
branding. Our brand promise of ‘ensuring a clean future together’ sums up perfectly what we stand for. With our employer brand, we can position ourselves
offer future career prospects, we make it clear what training needs to be undertaken for each role.
recognisably and in a targeted manner on the job market.
Specialist Process & Technology
necessary, we work with selected partners that know
ARP IJmuiden
Indaver well. It is clear that we are not the biggest employer, but our social value is evident. Young people, in particular, often opt for an organisation that adds value to society. This is why we convey our relevance for the circular economy very clearly. The result is that applicants are a better fit with our company philosophy and there is a more targeted match.
to learn. Leo de Vries
We conduct most of our recruitment ourselves. Where
28
I want to handover my work
1,946 771 Ireland 196 United Kingdom 18 Belgium
WORKFORCE TOTAL GROUP 638 The Netherlands 264 France 30 Portugal 26 Italy 3
Germany
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONNEC TING PEOPLE AND FACILITATING AGE PYRAMID Average employee age pyramids
2021
Belgium
Refer a Friend We are our own ambassadors. If we are happy with our
The Netherlands
employer, we are more likely to tell friends, family or > 55 years 45-54 years
25%
31% 19%
35-44 years
22%
25-34 years
33%
45-54 years
28%
35-44 years
< 24 years
> 55 years
21%
4%
< 24 years
apply. Indaver uses the bonus scheme Refer a Friend when a
17%
25-34 years
acquaintances about vacancies and encourage them to
member of staff introduces someone as a colleague. If this person fulfils specific requirements, the member of staff
0%
will receive a bonus. Ireland > 55 years
34% 35%
35-44 years
14%
25-34 years
29
2%
In 2021, the number of new members of staff that came in
> 55 years
15%
45-54 years
< 24 years
Germany
33%
45-54 years
25% 16%
35-44 years
19%
25-34 years < 24 years
7%
through our Refer a Friend scheme increased. Not only are we happy with the colleagues who were introduced in this way, it is fantastic to know our employees are proud to work for Indaver and to actively promote working here.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONNEC TING PEOPLE AND FACILITATING For many people, the work environment has changed considerably over the last two years. Anyone who was able to, depending on their situation, had to work from home either full-time or part-time. Meetings were primarily held online. These restrictions, which were a result of coronavirus (COVID-19), sped up Indaver’s digitisation. We facilitated remote working in all sorts of ways. We also tried a variety of means to help everyone stay connected to each other.
each other in person in 50% of the meetings. It is therefore clear that travelling time will never disappear completely.
NOW AND IN THE FUTURE
WORKSPACE AT HOME
Arising from the measures related to the pandemic, our
Anyone who works from home needs good access to
50-50-50 approach is here to stay. Our philosophy is that
online business processes. In 2021, Indaver took
we work from home 50% of the time in all roles where
considerable steps to provide its staff with the best digital
that is possible, travel 50% less and have 50% fewer
work environment – and not just at home, but also in
physical meetings.
their official workspace.
THE PANDEMIC IN 2021
Online applications facilitate working (together) online.
The development of COVID-19 kept us busy in 2021. As
Our 50-50-50 philosophy ensures that we have fewer
We can easily work together and consult with other
an essential sector, and despite the restrictive measures
colleagues in one space; this was one of the measures
regions and external partners. Furthermore, we have
that applied in the various countries, we ensured that our
against coronavirus in several countries in 2021. A lot of
become more flexible about where and when we work.
service provision could continue unabated. We were able
activities can easily be organised remotely, i.e. from home.
If anything positive has come from the pandemic, it is the
to offer our customers adequate storage and treatment
Digital technology makes it possible to speak to and see
expedited digitisation we are undergoing as an
capacity at all times throughout the year.
each other without having to arrange a physical meeting
organisation.
each time. For the purpose of getting in contact with It is of equal importance that we were able to retain our
colleagues in other countries, digital meetings seem to
staff. Regardless of the different national measures we
work particularly well. Now that people are used to
continuously ensured that everyone was able to work
meeting online, they are also more likely to ask colleagues
safely, whether this was at home or on-site. The pandemic
from other countries to attend online during hybrid
has demonstrated that, as an essential business, Indaver
meetings. To facilitate this, we have expanded our
provides stable continuity in employment opportunities.
technical equipment (cameras, audio, etc.).
Partly on that basis, we were able to recruit new staff who
30
have also stayed with us. Furthermore, the growing
We remain well aware, however, that physical meetings
economy and the tight labour market are once again
form the basis for informal contact. Consequently, we work
making it difficult to attract the right people.
on the premise that we will definitely still see and speak to
Our department has quickly gotten used to working remotely. And we help each other out by sharing knowledge, which is nice. Isha Van den Broeck, IT Project Manager BIS Singelberg.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONNEC TING PEOPLE AND FACILITATING Staying Connected To stay connected with each other, we developed initiatives throughout the year. Every region has its own work method for this. Indaver in Ireland formed a wellness committee, which organised a festive Christmas photo competition at Christmas time. At Indaver in the Netherlands, the Friends Club was active. In 2021, it managed to organise two activities in between the restrictions: clay-pigeon shooting and, during the Indaver
Apart from the initiatives per region, departments also came up with activities to ensure they continued to see and speak to each other, by organising, for example, walks in pairs, a collective online beer-tasting session and, prior to the European Football Championship, a competition for the best football expert.
VIRTUAL TRIP Just as in 2020, Indaver staff in Ireland were able to go on
family day, a very successful visit to Burgers Zoo.
a virtual trip. Not through Asia this time, instead they
Indaver in Belgium has the Friends Circle, which managed
Willebroek, via IndaChlor in France to the other side of the
to organise a visit to the Efteling theme park in 2021 and a celebration of Indaver’s 34th anniversary. In addition, Indaver has what’s known as “MoodMakers” at its sites in Belgium. These are bridge-builders who organise activities for their colleagues. One lovely example is the cycling and walking challenge the MoodMakers organised in April. The aim was to work in teams to reach a total of 250 trees: 1 tree planted per 100 kilometres walked or 250 kilometres cycled. This was a great way for some people to lose a few additional COVID-19-kilos. The challenge was a great success. The approximately 70 teams from Belgium and the Netherlands cycled and walked a whole forest of 500 trees.
started in Belgium and went from Antwerp and Channel. Then, via Rivenhall, Ness and arc21 (United Kingdom) to Meath and Ringaskiddy in Ireland for the final stretch. Starting on the 13th of October, the teams had 30 days to travel the 2,177 kilometres. Once again, the winning team had €500 donated in their name to a charity of their choice.
SUPPORT Colleagues from Indaver in Germany were able to rely on the Employee Assistance Program (EAP). This programme provides 24/7 support in the fields of health, work-related and personal matters. EAP gives this support as desired, with appointments online, over the phone or in person.
Moving towards 250 trees! Bike and walk along with the MoodMakers
31
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONNEC TING PEOPLE AND FACILITATING Diversity and Inclusion
Foreign-Language Staff
Diversity between colleagues, i.e. the differences between
In Willebroek (B) there are many people with a different
people, such as level of education, gender, cultural
mother tongue. We ensure that our supervisors are capable
background and level of ability to work, strengthen the
of translating, so that everyone can work safely and
organisation. Inclusiveness, i.e; the inclusion of these
efficiently. Even the team leaders in Willebroek are often
differences, mutual solidarity, demonstrating concern for
not proficient enough in Dutch or English to follow a
each other and unity, makes the organisation stronger,
training course in those languages. Our training courses
too. Without inclusiveness, diversity will never be able to
have been tailored for this, so that they can still gain the
flourish.
necessary knowledge and further their development. We
For many years, Indaver has been striving to increase
also encourage the sorters to continue their development.
diversity. Consequently, many different nationalities work
We are looking into the possibility of working with asylum
together at Indaver. We try to align our organisation with
centres for sorting work. If this collaboration takes shape, it
the cultures and beliefs of all of these nationalities.
will increase the number of foreign-language staff.
PARTICIPATIEWET [THE PARTICIPATION ACT] Indaver in the Netherlands offers several positions for people who have been long-term unemployed, includimh cleaning, green-space maintenance, catering or facilities roles. When training places or vacancies come up, we always look to see if these are suitable to be filled by the target group. Such positions form part of the Dutch Participation Act, which is focused on social return on investment (SROI).
32
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
S TAY ING FIT AND HE ALTH Y As an employer, sustainable deployment of its staff is a valuable principle for Indaver. A healthy and fit career with adequate development prospects in a safe work environment benefits everyone. Indaver provides for that.
environment sector (WENB) named Indaver in the Netherlands the Most Vital Specialist Company of 2021. We were awarded this honour thanks to the clear and comprehensive IndaFIT model, which has something meaningful to offer at every stage of life.
LESS STRENUOUS Furthermore, when building the new PMD facility, we gave particular consideration to improving ergonomics. This makes sorting work less physically strenuous than in the previous facility.
IndaFIT Provides Additional Help
AG ANTWERP 10 MILES
Mobility TandjeBij (Gear up)
Indaver encourages its staff to stay physically and mentally
In October, a few Belgian colleagues took part in the 10-
Cycling to work is a healthy way to start the day.
fit and to develop skills and interests. The online IndaFIT
mile run in Antwerp (Belgium). Together they achieved a
The Belgian mobility concept Tandje Bij therefore offers
test helps with that. By asking questions and listening to
great result for the
employees in Belgium the opportunity to buy a bicycle.
the answers, we gain insight into whether there is a good
company, coming 63rd out
We are happy that so many colleagues are already making
work-life balance, into our mental health and physical
of the 244 companies that
use of this opportunity.
condition and into whether there are areas that could be
took part.
improved upon. The outcome is immediately visible. The
Watch the video.
test is linked to a conversation with an external coach, and
33
this is the only other person who can see the results. We
WELLNESS CALENDAR
can work on our personal goals based on this
Throughout the year, Indaver in
conversation. Indaver makes the sustainable deployment
Ireland presented the Wellness
programme available for this purpose.
Calendar, with different activities
With the continuing pandemic, the use of IndaFIT has
for staying fit and healthy, such
featuring the logo. In 2021, we expanded our
become even more important, particularly for the early
as a running scheme (Couch to
range with sportswear – shirts, shorts,
recognition of stress. The conversation with the coach can
5k), healthy recipes and CrossFIT
trousers and raincoats – for the runners and
take place online, if necessary.
workouts. Halfway through the
cyclists among us. This sportswear clothing
year, they surveyed their
also gives a stylish nod to the Indaver logo.
MOST VITAL SPECIALIST COMPANY 2021
colleagues to find out how
In the summer, the Dutch employers’ association for
people were finding it and how they could adjust the
companies in the energy, telecoms, recycling and
calendar, where necessary.
INDAVER SPORTSWEAR Indaver has work clothing in its colours and
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONTINUING TO LE AR N AND MAINTAIN PROFESSIONAL K NOWLEDGE Knowledge Management Strategy
Developments are moving fast, so every business must make an effort to keep current knowledge up-to-date. From our core value of ‘continuously improving’, we encourage everyone to keep learning, to build on their talents and to keep their professional knowledge up-to-date. This is part of our knowledge management.
accessible. Staff can gain access to the education and training offer through the Indaver People Platform. This learning module consists of a library of all the courses that Indaver offers, the personal learning plan that is linked to the role and the associated (safety) training courses, including their expiry date, and the learning history, which keeps a record of the training courses that have been
The strategy for knowledge management, which we drew
followed and completed. There is also the option to follow
up in 2020, is approached from three angles:
external training courses.
1.
Structure: offering knowledge in a structured way.
In addition, Indaver has a platform that gives access to
2.
Flexibility: providing fast and efficient training through
around 100 general e-learning courses.
e-learning courses.
Our training policy ensures all colleagues have the same
Blended learning: we always choose the best option
training opportunities, both professionally and personally.
3.
for offering knowledge: traditional, training in the workplace, e-learning, video and animation, or a combination of all of these.
TRAINING HOURS Compliance & safety
Knowledge management is part of process assurance. Process assurance ensures our processes are correct, the
16,011 hours
risks are known, our added value is determined and that
Technical skills
we have people with the right knowledge to do their job.
14,746 hours
This in turn allows us to guarantee our service provision to
Other skills
our customers.
TRAINING OFFER Following on from our strategy on knowledge management, we have made the training offer more 34
42,000
total training hours
7,755 hours Leadership/management
3,488 hours
2021
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SUSTAINABLE EMPLOYMENT
CONTINUING TO LE AR N AND MAINTAIN PROFESSIONAL K NOWLEDGE Triple C
DEMONSTRATING LEADERSHIP
TRIPLE C CONTINUES
This targeted approach provides added value for the
From our Triple C leadership principle, care-connect-
For Indaver, Triple C is an important way
interns as well as for Indaver. The interns get an internship
coach, we also trained our supervisors in the 50-50-50
to support supervisors of all levels in
that matches their training and interests, and we get
philosophy in 2021. This puts the emphasis on talking to
their work. Triple C Continues is the
interested students who come up with new insights and
people in order to recognise signs of stress and burnout in
follow-up to this. In 2021, as well as in
ideas. Furthermore, they become our ambassadors for
staff who work from home a lot. Due to the presence of
Belgium and the Netherlands, we also
other interns. The first interns have now been offered
coronavirus, they may experience a different type of
offered the programme to our collea-
contracts and have merged seamlessly into our
stress. There are some burnout-type symptoms that
gues in Ireland and the United Kingdom.
organisation.
demand more attention from supervisors. It is clear that, particularly in these times, there is a need to maintain contact during time off work. We have geared our system to that. It is important that there is a bond of trust, so that members of staff feel able to say why they have had (repeated) time off. The cause may not always be workrelated. During the conversation about absences, supervisors offer targeted help. New to the extended Triple C meetings is that, on the last day, participants can put questions to the general director and the HR director for Benelux-France. This exchange of questions and ideas is greatly valued by both sides.
Internship Cycle In 2021, we further professionalised our internship policy. The new structure mirrors the education system. At two points in the year, March and September, we target specific educational establishments to advertise internship opportunities. In the eight weeks leading up to that, supervisors can submit their requests for a work experience internship or final degree project. This request must clearly set out the expected activities and training. After that, we approach the relevant educational establishments that offer the internships to the students. The interns go through the onboarding and e-learning introduction in the same way as new staff to ensure they feel equally welcome.
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PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
SAFET Y, OUR PRIORIT Y SOCIAL CONTEXT
OUR APPROACH
WORKING SAFELY IS IN EVERYONE’S INTEREST
RETURN HOME SAFE
Staff have the right to a safe workplace. To this end, governments are establishing
Preventing injury is Indaver’s starting point. We have laid a solid foundation in the form of
legislation and regulations to which every safe workplace must adhere. The employer
policies, procedures and management systems. The regional safety department ensures
monitors this and ensures, in consultation with employees, that workplaces are set up
these are implemented and monitored properly. Audits and risk-assessments test their
correctly and safely. Furthermore, they promote a good safety culture. It is then up to the
implementation and staff follow safety training courses. We promote an open culture,
employee to take responsibility for working safely.
where safety issues can be reported without bias and where safety ultimately becomes second nature and determines our actions. This ensures that everyone can return home
CYBER CRIMINALITY
safe after a day’s work.
With the growing number of services and businesses that are digitally linked, not just
36
within a business but also externally, vulnerability also increases. Cyber criminals know
DIGITAL RESILIENCE
how to get into what appear to be closed systems. Among other things, they can install
Many staff members find working from home sustainable and comfortable. However,
ransomware and shut down the entire business operation. This endangers the continuity
there is a substantial risk of internet fraud, whereby cyber criminals can penetrate
of vital processes, facilities and service provision. And this doesn’t just affect businesses, it
business networks via the staff. We are aware of the risks and are working to protect our
also affects government authorities, educational establishment, social organisations,
digital security within the chain. The security of our systems and networks always takes
employees and private
top priority to ensure our processes, facilities and service provision remain operational. In
individuals. Everyone is part
collaboration with an external partner, and through workshops across departments, we
of the digital chain.
evaluate the cybersecurity of our facilities, systems and processes.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
SAFET Y IS OUR MAIN PR IOR IT Y One of our core values is ‘concern for people, safety and the environment’. Guaranteeing and improving the safety of people and processes is a major part of our continuous improvement efforts.
COMPARING SAFETY FIGURES
The aim is that
Indaver compares its safety figures with the available
employees who have
data from the Belgian waste sector. The year 2020 is the
Frequency rate
most recent, showing a frequency rate of 20.4. In 2021,
INCIDENTS RESULTING IN LOST WORK TIME OR ABSENCE In general, all regions are performing equally with regard to accidents that cause lost work time or absence. These
9.3
our frequency rate is below 10 and therefore is once again significantly better.
LTIR (Lost Time Incident Rate)
are incidents that result in a member of staff being unable
2019 - 2021
12-month rolling average (incl. contractors)
to come to work for more than one day (rate of
arrived at work safe and sound also return home safe and sound. Adrie Kaijser, Group Safety Manager
frequency). In 2021, for the entire Indaver Group there was a total of 32 accidents with injury, which was 2 less than in 2020.
25 20
At the same time, we must unfortunately report that in Germany an extremely serious accident occurred at Dörsam + Nickel, a transport organisation, which Indaver took over on 1 January 2021. To record the safety performance for the Indaver Group, we use a central Incident Registration & Management
10 5 0 2019
2020
2021
system. To improve performance and reduce the number
Total Indaver Group (incl. contractors)
Waste sector
of incidents, we work hard on preventative reporting of
Group target (<10)
Chemistry sector
dangerous situations. We also focus on corrective measures to prevent the chance of injury.
37
15
The ‘Lost time incident rate’ chart marks the amount of lost time accidents
TY SAFEST IF R
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
THERE ARE MAN Y SIDES TO SAFET Y Safety is about more than just working safely and getting home safe. Indaver initiates a range of projects and campaigns each year to increase awareness, to promote proactive safe behaviour and to strengthen digital resilience. Supervisors then implement this on the sites. All of this to secure the continuity of its service provision.
All staff can follow a digital training programme. This consists of 26 modules that put a spotlight on the various
BUTTONS
safety topics.
‘Warn mich! Danke’ was also made very visible. Following a conversation about safety, every
WARNING The ‘Warn mich! Danke’ campaign is mainly intended to encourage staff to warn each other about unsafe situations and to learn to take a warning as a sign of caring, not as a criticism. Because the first time you might
Warn mich! Danke
give a warning, but the next time you could receive it. It’s all about caring for each other so that everyone gets
In 2021, Indaver in Germany launched the safety
home, safe. There is no excuse for working in an unsafe
campaign ‘Warn mich! Danke’ (Warn me! Thank you). The
situation or for unsafe behaviour.
campaign is part of the German safety project. The aim is to prevent accidents due to unsafe behaviour. The first half of the year is used to develop the concept and present it to supervisors. With their input, the concept is then further refined, after which the first training session for managers and supervisors is held in
38
August. They then train their team members. Safety days
FORECAST
are also scheduled, safety sheets and posters are designed
The safety project will continue in 2022 with workshops that look
that draw attention to the various safety topics.
further into the safety of specific workspaces. In addition, every month
Everything is geared to creating awareness of unsafe
a different central safety topic will come under the microscope. It is
(work) situations, being able to recognise them, to alert
also the year in which everyone will put what they have learnt into
people to them and to remove the unsafe aspect.
practice, now and in the future.
German colleague will be given a button to stick on his or her safety hat. The button makes it clear that the colleague is prepared to be a part of the conversation, both to warn and to be warned. Eventually, everyone on the German sites will be wearing one of these buttons.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
THERE ARE MAN Y SIDES TO SAFET Y Addressing each other on a working
Antwerp
AVOIDING RISKY BEHAVIOUR In 2021, the Indaver chain-safety project on the Antwerp site in Belgium entered its third year. This is a far-reaching project within Indaver. The experience we gain in Antwerp can also be applied to other sites. Various topics were covered in
Effect Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur
Voorwoord
In dit nummer Wat meer achtergrond bij onze award
u p. 2
Inkijk in een handig zakboekje als gespreksstarter over veiligheid u p. 4 Alle bestaande en nodige kennis en competenties straks in kaart u p. 5 Aandacht voor onze brandopleidingen
Nr 8 - Juni 2021
u p. 6
De ketengedachte uitgelegd met een concrete situatie u p. 8 Hoe we vanuit de 5S-systematiek ook op onze stortplaats verbeteringen kunnen realiseren u p. 10
Met veel trots nemen we begin juli officieel de ‘Highly Protected Risk’ award van onze verzekeraar FM Global in ontvangst. Indaver Antwerpen is binnen de Indaver Groep de eerste site die voor haar installaties gevaarlijk afval deze erkenning verdient! We kwamen van ver om dit te realiseren en toch is het ons in enkele jaren tijd gelukt. Dit is een mooie motivatie om ook op andere domeinen nog verdere stappen te zetten. Binnen ons veiligheidscultuur+ project blijven we inzetten op de veiligheid van onze mensen en installaties. In dit achtste nummer vind je hierover opnieuw acht boeiende artikels. Het is verbazend hoe gemakkelijk we een nummer telkens weer ‘vol’ krijgen met verhalen over nieuwe initiatieven. Het langetermijn-actieplan is duidelijk in volle actie. Naast het blijvend inzetten op mensen en installaties, is ook ieders persoonlijke proactieve veiligheidsgedrag super belangrijk. Er zijn hiervoor twee ondersteunende hulpmiddelen beschikbaar: het veiligheids- en milieuzakboekje voor contractoren dat een inhoudelijke herziening kreeg en onze gedragscode die we volop uitrollen. Misschien heeft jullie team de gedragscode al concreet gemaakt voor de installatie waar jullie werken, zoniet dan komt dat heel binnenkort op de agenda. Begin juni mochten we weer trakteren op mooie resultaten. Voor jullie inspanningen tijdens de shutdown en voor veiligheidscijfers die weer stijgen: 100 dagen werken zonder ongevallen met werkverlet voor onze eigen medewerkers, ruim een jaar voor de vaste contractoren en meer dan 200 dagen voor alle anderen. Proficiat! Ondertussen staan we voor een zomervakantieperiode. Zoals het er nu naar uitziet gaan we die op een iets ‘normalere’ manier kunnen doorbrengen. Ga je op reis, hou het dan ook daar veilig, blijf je thuis, geniet dan veilig met volle teugen van wat ons land aan sport, ontspanning en cultuur te bieden heeft.
Lossen aan de Inda-MPinstallatie kan voortaan ergonomisch en nog veiliger u p. 12
Mooie zomer!
Stefan Opdenakker, Directeur Plant Antwerpen
Indaver Antwerpen – BE1338.00-01
Redactie
IN RECOGNITION OF AN ONGOING COMMITMENT TO PROPERTY LOSS PREVENTION
BAS KOOY ASSISTANT VICE PRESIDENT AND SENIOR ACCOUNT ENGINEER
safety risks in zones where there is a threat of explosion. And for the contractors, we updated the booklet on our safety and environmental rules, in addition to the instruction video. This booklet is available in four languages.
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Antwerp site has given rise to several analyses
Antwerpen
on process safety, the so-called hazard & operability (HAZOP) study. The effect of the analyses and the subsequent process-critical
This doesn’t just apply to Antwerp. Within Indaver,
Een mooie erkenning voor onze site en een ijsje als traktatie voor jullie inspanningen
there is a growing willingness to report. Almost
of conduct for a safe working There was extra attention for the
Manager WTA / Acceptance,
frequently.
2021
2021. For example, a clear code environment was drawn up.
Björn de Bel,
The five-year safety project on the
them to deal with safety proactively and more
PRESENTED TO
Indaver nv Erwin Fiermans Chris Goetschalckx Chris Gontier Erik Janssens Lucy Joossen Geert Pluckers Andres Van Brecht Michiel Van den Brande Dirk Van den Bogaert Stefan Opdenakker
each other up to a higher level.
actions is that staff insight is growing, leading
Hoe HAZOP-studies nuttig blijken, ook voor bestaande installaties u p. 14
■ ■ ■ ■ ■ ■ ■ ■ ■ ■
GROWING WILLINGNESS TO REPORT
point is not a comment, it is lifting
every day, staff make suggestions for improvement. Veilig werken, veilig thuis, iedereen, elke dag. Nieuwsbrief over onze veiligheidscultuur
These make it possible for us to work continuously Nr 9 - Oktober 2021
In dit nummer
Voorwoord
Hoe we de doelstellingen uit ons lange termijn actieplan integreren met ons JAP. u p. 2
Tijdens de zomer hebben jullie heel wat operationele taken tot een goed einde gebracht. We behaalden ook opnieuw de kaap van 200 dagen zonder arbeidsongeval met werkverlet voor eigen medewerkers. Twee redenen om te trakteren met pasta!
Hoe we risico’s opvangen en tot veilige werkafspraken verwerken. u p. 3 Nieuws over het project stormpompen om wateroverlast op de parking en de bedrijfsterreinen te vermijden. u p. 4 Waarom P&ID schema’s cruciaal zijn voor het juist inschatten van risico’s. u p. 5 Waarom het weinig zin heeft om te poetsen als je niet eerst de 5S-systematiek hebt gevolgd. u p. 7 Hoe ons magazijn blinkt na 5S. u p. 11 Meer over MALK en de manier waarop we die steeds veiliger verwerken. u p. 13 Ook onze contactoren krijgen aandacht met een vernieuwing van het contractordorp. u p. 15
Redactie ■ ■ ■ ■ ■ ■ ■ ■
Chris Goetschalckx Erik Janssens Steve Mattheeussen Ronny Philippe Dirk Taelemans Stefaan Schelpe Dirk Van Den Bogaert Stefan Opdenakker
Jullie weten dat we evolueren naar een proactieve veiligheidscultuur. Dat betekent dat we met z’n allen aandacht moeten blijven hebben voor elk risico. We hebben dan ook dit jaar een 8ste en 9e topic opgestart van het langetermijn-actieplan: onze manier van opvolgen en onze kennis en aanpak van risico’s. De 5S-systematiek past daarin met 13 lopende projecten. Ons streven moet ook zijn om 100% te behalen tijdens de 5S-rondgangen. Daar zijn we nog niet hoewel enkele afdelingen toch al heel goed op weg zijn! Hopelijk keren we snel terug naar de normale situatie zoals voor corona. Waarbij we uiteraard blijven inzetten op procesveiligheid. De aandacht voor onze veiligheid blijft immers scherp. Dat zie je aan dit nieuwe nummer van onze veiligheidsnieuwsbrief. Die telt opnieuw 8 artikels. We hebben er ook een quizvraag en een uitdaging in verstopt. Weet jij ze te vinden? Veel leesplezier!
Stefan Opdenakker, Directeur Plant Antwerpen
on quality and safety.
Learning Moment Trophy The colleague with the most compelling learning moment
Safety Champions
for that year – an experience that others can also learn
In 2020, Indaver in Ireland and in the United
from – receives a trophy from Indaver in the Netherlands.
Kingdom launched an initiative to pay extra
In 2021, for the first time ever, the trophy was awarded to
attention to safety every quarter. Staff who report
an entire department. ARP, which is active in hydrochloric
unsafe situations or show outstanding initiative in
acid regeneration on the Tata Steel site in Ijmuiden (the
the area of health and safety are publicly praised as
Netherlands), submitted so many relevant learning
Safety Champions. Every quarter in 2021 there
moments in 2021 that the trophy was awarded to all of
were noteworthy Safety Champions.
the staff together.
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
THERE ARE MAN Y SIDES TO SAFET Y Doel
represented in drawings so that every driver can
LOGISTICS SAFETY
Campaign LOTOTO
understand the message, regardless of their language. On
The facility in Meath (Ireland) also paid attention to this
The new E-Wood facility is currently being built at the
the day itself, Indaver employees spoke to drivers about
international safety day. Alongside a focus on the Lock
Doel site in Belgium. We have simultaneously improved
their behaviour. Good behaviour was rewarded with a
Out, Tag Out, Try Out (LOTOTO) safety procedure, the
the internal traffic plan, which means we can guarantee
green flyer and a little treat. Others received a red flyer
staff’s children could get involved in this safety day. They
the safe and efficient supply and removal of waste
with points for attention.
were invited to submit a photo of a drawing they had done
products and raw materials. Phase 1 consisted of a
to show their idea of safety. The photos were then
requirement for all delivery drivers to watch a safety film
exhibited on the internal Indaver network and on site.
and then take a test. Phase 2 consisted of an automatic registration and weighing procedure using display screens. This increases considerably the efficiency of signing-in.
WORLD DAY FOR HEALTH AND SAFETY On 28 April, World Day for Health and Safety at Work, the members of Belgian Waste-to-Energy conducted a joint campaign for safety on the tipping floor and in the waste-acceptance hall. With this, they wanted to extend their own safety culture to the lorry drivers who deliver the waste. In the run-up to this there was a promotional teaser. In Doel (Belgium), the grate incinerators and fluidized bed incinerators were part of the campaign. The transport and collection firms received a PowerPoint presentation beforehand, with safety guidelines to again raise awareness of the safety rules. The guidelines are 40
PEOPLE
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFETY, OUR PRIORITY
THERE ARE MAN Y SIDES TO SAFET Y Ireland
Seveso Exercise
The Netherlands
In September 2021, Indaver’s Dublin Port Transfer Station
Europoort and Stainkoeln Fire
The Indaver Operations, HSE, Sales and
was the scene for a Seveso disaster exercise. The Indaver
On 21 August, fire broke out at the Indaver VFG-
Communications departments jointly ensured that
‘emergency response team’ worked alongside the Dublin
waste composting site in Rotterdam’s Europoort.
the VFG-waste treatment continued and that there
fire brigade, the national ambulance service and the Irish
The emergency services arrived on the scene quickly
was no disruption to our service provision for our
police, An Garda Síochána, throughout the exercise, which
and responded appropriately. Luckily, no one was
customers.
simulated an incident on site. The exercise was a great
working there at the time of the fire. There was just
success.
some material damage to the post-treatment facility
One month later, on 23 September, there was a fire
and the roof.
at Stainkoeln, the Indaver landfill and waste-disposal site in Groningen. Luckily, no one was working there at the time either. However, the smoke produced by the fire caused a temporary nuisance to the neighbouring residential area. The emergency services who raced to the scene and our own team managed to cover the blaze with sand and get it under control. There was no further material damage and operational reliability remained guaranteed to our customers without interruption.
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PEOPLE
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SAFETY, OUR PRIORITY
K EEPING SAFET Y K NOWLEDGE UP TO DATE Continuing to Increase Training and Professional Knowledge Safety procedures may be strictly drawn up, if staff don’t know or understand them properly, an incident could be just around the corner. Training courses are therefore an important part of our safety. They include both new information and a repetition of previous courses. The importance of repetition is to revise certificates that often have a time limit and for which staff need a refresher course.
LOTOTO
Group-Wide Safety Training In 2021, the focus for the safety training throughout the entire group was Lock Out, Tag Out, Try Out (LOTOTO), i.e. securing, marking and checking machinery. Around 300 employees followed this revision course, which focused on operational safety and critical procedures. In addition to the training courses,
TRAINING MATRIX Staff, especially those in operational work, must complete
information for staff in the Sales departments, for
statutory training courses, operational courses and the
example.
‘soft skills’ courses that are offered by HR. Indaver has compiled these three areas of education into one clear training matrix. The matrix was first implemented in
SAFETY, CLEANLINESS AND TIDINESS
Antwerp (Belgium), followed by the Dutch sites IWS in
Indaver has made a number of videos on topics such as safety,
Terneuzen and ARP in Ijmuiden in 2021. The training
cleanliness and tidiness. The advantage of videos is that everyone is
matrix provides greater clarity and fits into the employee
offered the same knowledge in the same way. An animated video
lifecycle and the required safety training.
was therefore created about turning the direct injection on and off on the MAlk-treatment plant in Antwerp. MAlk (Metal-Alkyl) is used
BLENDED LEARNING As with the other training courses, Indaver offers its safety
video, it is followed by a training programme that also deals with
training in multiple forms: through e-learning, in the
‘what if...’ topics.
workplace and traditional. Videos alternate with practical lessons, theoretical training courses and tests. At the same time, the videos serve as reference material and
42
a lot in the chemical industry. Once the operators have watched the
toolbox talks were available and the risks were made visible and discussable through posters and digital screens.
CIRCUL AR ECONOM Y, COOPER ATI ON , FUTURE
Prosperous societies are demanding more from the Earth than it can ultimately give. Our needs are exceeding its capacity. We need to act now and make the transition to a sustainable, circular economy to preserve this beautiful planet for generations to come. Collaboration is one of the keys to an economy in which we constantly reuse raw materials. Governments, non-government organisations, the education sector and the business world can only make the transition to sustainable energy, i.e. the reuse of products, the recovery of raw materials and the reintroduction of biodiversity, by working together. If we can achieve this bold turnaround from a linear to a circular economy, we will give every citizen of the world the possibility of a healthy life, both now and in the future. RECOVERING MATERIALS CONCERN FOR THE CLIMATE ENERGY RECOVERY SAFE SINK CONSIDERATION FOR ENVIRONMENT
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PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
RECOVERING MATERIALS
RECOVER ING MATER IAL S SOCIAL CONTEXT
OUR APPROACH
RAW MATERIALS SCARCER AND MORE EXPENSIVE
RECOVERING VALUABLE AND SCARCE MATERIALS
The demand for raw materials rises and falls with global developments. Diseases, wars
Waste often has a circular future. You can create value from waste, and that is what
and climate change affect availability, demand and prices. In general terms we can say that
Indaver stands for. We invest in high-tech facilities and innovative processes to recover
there is still a huge need for raw materials and that scarcity is driving up prices. Secondary
valuable and scarce materials. With Indaver Molecule Management, we even break down
raw materials – the basis for the circular economy – can fill this shortage.
complex waste to a molecular level.
QUALITY DEMANDS SECONDARY RAW MATERIALS
CLOSING MATERIALS LOOPS
The market needs quantity and quality. Secondary raw materials must not be of lower
The valuable secondary raw materials that we recover satisfy the market’s demands. They
quality than the primary raw materials. Quality begins with good separation at source.
are pure, reliable and safe. The industry can use our secondary raw materials in its
Stricter quality standards for secondary raw materials lead to increased focus on waste
production processes and thus limit the use of primary raw materials. With the recovery
separation and stricter standards concerning the contamination of contributing streams.
of raw materials from waste, we are closing materials loops and taking the next step
There is also growing attention on ecodesign, which strives to limit the environmental
towards the circular economy. This makes Indaver an integral part of the circular
impact right from the start, at the design and development phase. Ecodesign takes the
economy.
entire lifecycle of a product into account, from the extraction of the raw materials to their reuse as secondary raw materials.
LEGISLATION AND REGULATIONS The 2018 European Circular Economy Package sets clear goals for sustainable waste management. This applies to the Waste Framework Directive, the Directive for landfill sites and the Packaging Directive (see p. 13). The European Green Deal focuses on economic growth without exhausting raw materials.
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PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE The recovery of raw materials from waste streams is an essential aspect of the circular economy. Indaver is contributing to that via our high-tech facilities, where we recover new, reliable, secondary raw materials from waste. These materials are clean and can be returned safely into the materials loop. Good separation of the various waste streams at source is vital because this affects the final result.
Inda-MP
RECOVERING PRECIOUS METALS PROFITABLY AND SUSTAINABLY The unique chemical properties of palladium, platinum,
creation of Inda-MP there was an extensive research and
rhodium and ruthenium make these rare precious metals
testing period, which we conducted alongside a wide
sought after by the pharmaceutical and chemical
range of industrial customers and partners. Recovery from
industries. Precious metals are highly expensive, they are
what are often combustible, toxic or corrosive liquid waste
mined abroad, and the market situation makes prices
streams is difficult. The precious metals are present only in
volatile.
low concentrations. The precious metals are used for homogenous catalysts.
46
Homogenous Catalysts
These are specific organometallic compounds that are
The Indaver Metal Processing (Inda-MP) facility in
dissolved in a solvent. Pharmaceutical and chemical
Antwerp (Belgium) has been operational since February
industries frequently use homogenous catalysts,
2019. Here, we recover precious metals from industrial
particularly in newly developed, more sustainable
liquid waste using a high-tech process. Prior to the
processes.
RECOVERING MATERIALS
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
RECOVERING MATERIALS
NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE One-stop solution Inda-MP has now more than proven its worth. Customers come from all over Europe because they
In 2021, we set up a targeted campaign, supported by the website www.
know we take care of everything for them with our
inda-mp.com, to bring the recovery of precious metals more widely to the
‘one-stop solution’: from the transport of hazardous liquid
attention of European industries.
waste to the delivery of the recovered, pure precious
On our YouTube channel, you can see a video with an explanation.
metal. Where possible, we also supply the valuable
In addition, we continually invest in new technologies so that we can treat
solvents back to them. We destroy the unwanted
even more complex waste streams from the industry in future.
hazardous substances and generate energy in the process.
Environmental and economical The advantages of Inda-MP are clear. Industries are under pressure to drastically reduce their CO2 output. Inda-MP helps its customers to reduce their environmental
footprint, throughout the entire chain, by recovering the precious metals and solvents time and time again. This makes Inda-MP a great example of the circular economy. Furthermore, our customers are less affected by the extremely volatile price developments and they can rely on a guaranteed supply. This gives them a better market position. Conversely, primary raw materials are mined (far) outside of western Europe and must be shipped to Europe.
47
CAMPAIGN
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
RECOVERING MATERIALS
NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Plastics2Chemicals
STYRENE, NAPHTHA AND WAX FROM END-OF-LIFE PLASTICS
New Raw Materials
55% of plastic packaging must be recycled in a
The thermal-chemical recycling of Plastics2Chemicals
cost-effective manner in 2030.
focuses on polyolefins and polystyrene. We break the
Plastic is a very useful packaging material, especially for
polystyrene down into monomers (styrene) that can also
FORECAST
products with a limited shelf-life, for example, butter tubs,
be used as a new raw material. From polyolefins we can
In the autumn of 2022, construction of the demonstration-facility in
fruit trays and yoghurt pots, as well as all lids and covering
recover naphtha and wax, basic raw materials from which
Antwerp will commence, an investment of 97 million euros. Start-up is
films. There is a reason why the use of end-of-life plastics
the petrochemical/chemical industry makes high-quality
expected by the beginning of 2024. The P2C facility will initially recycle
is growing.
packaging materials.
26,000 tonnes of end-of-life plastics annually. In a second phase, we
However, these types of plastics are a challenge for the
will scale-up industrially with an extra line to treat approximately
circular economy. They almost always consist of multiple
Sustainable contribution
65,000 tonnes each year. With that, P2C will become the largest
layers of plastic and they are chemically treated with a
The Indaver P2C treatment process aims to make a
chemical recycling facility for polystyrene in Europe.
coating to keep the packaged products at their best
valuable and sustainable contribution to the circular
quality for as long as possible.
economy. On the one hand, we are
This coating often comprises mixed polyolefins, such as
preventing plastics from being treated in
polypropene (PP) and polyethylene (PE) and polystyrene
waste-to-energy facilities. On the other
(PS). These plastics are much harder to recycle
hand, these secondary materials are
mechanically.
replacing the primary raw materials that are extracted from fossil fuels. We are thereby
Top Innovation Indaver’s Molecule Management programme treats waste
reducing the CO2 emissions within this chain. The new raw materials that the process
at a molecular level, taking recycling to a higher level.
produces have the same quality as primary,
Since 2017, we have been testing an innovative chemical
fossil raw materials. The new polymers, for
technique in a laboratory set-up at Ghent University that
example, are also suitable for applications in
cuts the molecules into shorter hydrocarbon chains. In this
the food industry.
way, we can convert plastics into high-quality basic
48
chemicals. In turn, they can be used as new, secondary
The development of P2C puts us ahead of the
raw materials for the petrochemical/chemical industry.
European Commission’s policy. This states that
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Trinseo
PURCHASING AGREEMENT
Watch the video here and see how the top innovation P2C works.
Indaver and Trinseo, a global producer of plastics and latex binding agents, concluded a purchasing agreement for
MECHANICAL OR CHEMICAL
recycled polystyrene in September 2021. Trinseo will buy
Mechanical and chemical recycling techniques
a minimum of 50% of the r-styrene produced by Indaver
complement each other. Together, they take recycling to a
over 10 years. Among other things, Trinseo will use the
higher level and produce secondary raw materials for new
r-styrene in the production of recycled polystyrene (PS)
products. The choice for mechanical or chemical recycling
resins for dairy products. Both the r-styrene and the r-PS
strongly depends on the type of plastic, the market
products will be ISCC-Plus certified.
demand and the best-available technology to satisfy the
Thanks to the relatively simple chemical structure of
quality requirements.
polystyrene, it is infinitely recyclable. The purity of r-PS makes it a sustainable material for food packaging. This collaboration means that, from 2023, Indaver and Trinseo will be closing a materials loop and contributing to the circular economy.
PARTNERSHIP
P2C VIDEO NOMINATED The Belgian Corporate Video Festival nominated the
A complex recycling facility like P2C undergoes an extensive
Indaver P2C video in the Products & Service category.
research phase. Indaver has various research processes underway
The dramatic build-up and the combination of live action
with Antwerp University and Ghent University.
with high-tech 3D animation were considered a nice
This multi-collaboration finally yielded the right process so that,
combination. The jury said that Indaver managed to
following a test facility in Ghent, we are now able to build our
explain the complex topic of plastics recycling in a clear
demonstration-facility.
way.
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RECOVERING MATERIALS
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE
RECOVERING MATERIALS
We are committed to transforming styrene waste into valuable raw materials.
PARTNERSHIP
THE EUROPEAN COMMISSION’S INNOVATION RADAR RECOGNISES ABSOLUTELY CIRCULAR Indaver and INEOS Styrolution, a world leader in styrene, have begun a
The production took place in the laboratory of INEOS Syrolution in Cologne
four-year collaborative project as technology partners: the ‘ABSolutely
(Germany). The tested material does not show any measurable differences
Circular’ project.
in comparison to the original ABS.
We look forward to being part of a circular economy economy for this material with exceptional characteristics. Erik Moerman, Manager
ABS (acrylonitrile-butadiene-styrene) is a thermoplastic and a copolymer.
European Support
It is used for rigid plastic objects that require a long lifespan.
The EU-LIFE programme is financing 55% of the LIFE ABSolutely Circular
& Business
ABSolutely Circular will demonstrate the ecological and economical
project. This programme is the European Union’s financing instrument for
Development,
advantages of the use of advanced technologies for recycling plastic waste
projects that fit with the European policy for nature, the environment,
streams.
climate and the circular economy. The European Commission’s Innovation
The collaborative project, which is part of the EU LIFE programme, will prove
Radar classed ABSolutely Circular as ‘market ready’. This takes into
(for the first time) that it is possible to produce ABS based on recycled raw
account the fact that the project has distinguished itself with innovative
materials. Using advanced technologies, these secondary raw materials are
management and a readiness to market it. The project was also given the
recovered from plastic waste streams.
classification ‘market creation potential’, which means that the purpose of the innovation meets the needs of existing markets and customers. The
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International Sales
Indaver
PROJECT
Good Quality
Innovation Radar is an instrument to recognise innovations with huge
In June 2021, the partners made it known that they had produced 10 kilos of
potential in EU-financed research and innovation projects. In addition, it
ABS of recycled origin. They are calling it ABrS to indicate that the styrene
supports researchers with advice on market strategy and also, through
Indaver in Belgium is investigating the possibilities for recycling
has been recycled. In the manufacturing of this first batch, there was a c.
another EU programme, on investors.
disposable nappies. The plastic layer could be recycled through P2C.
DISPOSABLE NAPPIES
30% reduction in greenhouse gas emissions, compared to a comparable
We could digest or compost the other stream as sludge or, if that is not
production based on primary raw materials.
feasible, treat it thermally.
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE IndaChlor
HYDROCHLORIC ACID AND ENERGY FROM CHLORINATED WASTE In Dunkirk (France), IndaChlor is our latest high-tech recycling facility for the recovery of hydrochloric acid from chlorinated waste products deriving from industrial production processes. Hydrochloric acid is an essential raw material for these processes and Indaver supplies the recovered hydrochloric acid back to the industry as a secondary raw material. During the treatment process, IndaChlor generates energy. We supply the steam through a pipeline to a neighbouring alcohol distillery (see p. 69), which consumes fewer fossil fuels as a result and thus reduces its CO2 emissions. In 2021, we supplied the first test shipments of recovered hydrochloric acid to a customer. For the supply of the waste products and re-delivery of the hydrochloric acid we used modal shift transport to limit transport by road.
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CIRCULARITY DEMANDS FLEXIBILITY Even if everything works in theory, the circular economy is sometimes more problematic in practice and some flexibility is often required. IndaChlor is a good example of this. The business in Dunkirk that was going to purchase the hydrochloric acid from our recycling facility went bankrupt in 2020. As a waste treatment company and producer of secondary raw materials, we must always be agile, flexible and able to serve the market quickly. Since then, we have managed to tap into new markets and we are continuing to work on new possibilities.
RECOVERING MATERIALS
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE PMD Willebroek
produce an especially high level of purity from at least
THE INDAVER SORTING FACILITY FOR MORE PLASTICS
14 collected streams. High-quality recycling can only be
Almost a quarter of the plastic packaging waste in Europe
On an annual basis, the new PMD facility treats
is landfilled, around 42% is used for energy recovery and
60,000 tonnes of waste from around three million
around 32% is recycled. The European Commission states
residents. This capacity can be increased if desired.
achieved from pure, separated waste.
in its Green Deal that in 2030, 55% of this waste must be recycled. The Flemish government makes a distinction between plastic packaging waste from households and from businesses and is aiming for higher percentages. From 2023, the percentage of recycled household plastic packaging waste must be 65% and the percentage of recycled plastic industrial waste must be 55%. In 2030 the percentages will be 70 and 65 % respectively.
Separating more types of plastic From April 2021, the whole of Belgium switched to the “New Blue Bag”. This is for the collection of plastic bottles, metal packaging and drinks cartons (PMD) plus a number of other types of plastic packaging, such as film and packaging made from polystyrene and PET trays, which used to be collected separately. Indaver invested in new sorting infrastructure in Willebroek (Belgium) especially for the expansion of the PMD waste. These high-tech PMD sorting facilities 52
HUGE INTEREST There is huge interest in the new PMD sorting facility. In 2021, in between the coronavirus restrictions, we were regularly able to receive and show around inter-municipal partnerships for whom we treat PMD waste. Delegations from OVAM, Fost Plus and European organisations also came to visit Willebroek. There is great enthusiasm for the possibilities offered by the new facility. Watch the video here
RECOVERING MATERIALS
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE Renewed Ash Treatment Plant in Doel
Ferrous, Non-Ferrous, Mineral Fractions and Sand from Bottom Ash Household and similar commercial waste that is not recyclable is thermally treated by Indaver. In doing so, we generate energy that we use ourselves or supply to the public grid. Our incinerators in Doel (Belgium) treat around 400,000 tonnes of this type of waste each year. After incineration, around 100,000 tonnes of bottom ash remains each year. The majority of bottom ash can have a use, following treatment in our ash treatment facility, we can find useful applications for three-quarters of it.
Better sorting Indaver is continuously looking for high-quality applications for all of the end-products from our ash
Ferrous and non-ferrous metals
treatment facility. We keep a close eye on developments
We supply aluminium, copper and precious metals that
more broadly. In 2021, we produced around
and, where possible, work in conjunction with research
have been recovered from the bottom ash to the industry,
35,000 tonnes of granulate.
institutions and industrial partners. We aren’t just looking
which therefore needs to buy fewer primary raw materials.
for high-quality applications, we also invest in
The recovery of these secondary raw materials costs less
There are legal criteria for using this granulate as a
improvements. Our renewed ash treatment facility has an
energy than mining primary raw materials, helping us to
construction material. Our granulate is suitable for the
advanced washing and separation process, allowing us to
close materials loops. In 2021, this covered approximately
production of large concrete blocks, among other things.
sort 14 different fractions. The level of recovery is higher
11,000 tonnes of ferrous and non-ferrous metals.
These blocks are used as traffic islands, to make compartments and to construct slopes. Furthermore, the
and the raw materials that come from it are purer. That
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means they can be used for more industrial applications,
Granulate
granulate has excellent drainage properties. This makes it
therefore their value increases. This applies to the
Thanks to the new sorting facility, the mineral fraction, in
extremely suitable as a stabilisation layer in the sub-base
non-ferrous metals, in particular.
the form of granulate, is purer and thus can be applied
for roads and car parks.
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NEW, CLE AR AND SAFE R AW MATER IAL S FROM WA S TE FORECAST: NET RECYCLING
Sand A third fraction is the sand. We use this secondary raw material on our own landfill sites as a (final) covering layer for the sections that are full. Ultimately, a residual stream is left over in the form of sludge. This is stored safely in our own landfill sites.
PROJECT CONCRETE CLINKERS FROM GRANULATE Indaver and Marlux-Stradus, a manufacturer of concrete clinkers, are working together on a project to manufacture concrete clinkers from secondary raw materials. The granulate that Indaver recovers from bottom ash can be used for this. This project is one of the two symbiosis projects that have been selected to encourage the circular economy in the Antwerp port area. An independent jury of experts assessed the projects submitted on factors such as: environmental impact, scalability, their innovative nature, and the potential to become a real investment that Flanders supports in its effort to reduce household waste or materials consumption. Port of Antwerp-Bruges makes a maximum of 50,000 euros available for the project to analyse and test the symbiotic potential. Indaver and Marlux-Stradus are contributing 25% of the costs.
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As a result of the European legislation, the Flemish government has set stricter goals for recycling and higher percentages have been established. They currently look at the tonnage of separated, collected material. In the near future, the incoming material will be judged more critically on the percentage that is eligible for recycling.
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WORK ING TOGETHER FOR CLE AN COMPOS T The Fight Against Contaminated VFG Waste
As a replacement for fossil peat and fertilizer, compost fits perfectly with sustainable soil management. Compost closes the materials loop for VFG (vegetable, fruit and garden waste) material. Buyers set high quality demands on compost.
QUALITY CONTROLS Good separation at source is the first step. Quality control Indaver has been using an app to carry out checks on
GREEN DEAL COFFEE PADS AND TEA BAGS
of the VFG waste supplied is the second step. Since 2019, random loads at the gate of its VFG-waste and green
In the spring of 2021, Dutch businesses in the tea and coffee sector
Customers from the agricultural sector set high quality
compost sites. This has led to more rejections. In 2021,
made a Green Deal with the Waste Management Association (of
demands on the compost they buy – and rightly so. The
this app, the Indaver Waste Monitor, was extended with a
which Indaver is a member) and the government. The sector is
compost goes back onto the fields and forms the basis for
reporting module. Using this, we can inform our customers
switching to compostable coffee pads and tea bags that can go into
our food chain. The compost supplied must be free from
about a rejection faster and more effectively, with photos
the VFG waste. This is expected to produce approximately
as many particles of plastic and glass as possible because
and clear descriptions of the contamination concerned.
88 million kilos of extra VFG waste each year, which can make
these don’t break down and can build up in the soil over
We can then work with the customer to investigate what
around 35,000 tonnes of compost.
the years.
possible measures can be taken to prevent contamination and therefore also rejections.
DO’S AND DON’TS
COMPOSTING SITES AS A FILM SET
The contamination of VFG material has been increasing for years. It is not just glass and plastic, but also packaging
FORECAST
In 2021, films about composting were recorded in both Nieuwdorp
that contaminates this stream. The industrial composting
We are intensifying the monitoring of the quality of the VFG-waste
and in Rijpwetering and Voorschoten. Watch the videos here:
processes are unable to treat it. This serious problem
material. The feedback is being expanded to less contaminated loads.
The importance of clean VFG-waste
demands a serious solution, on which all stakeholders in
In Nieuwdorp, the focus was mainly on the need for clean VFG waste.
the chain must work together. So, extra attention has
The recordings in Rijpwetering and Voorschoten focused mainly on
been paid to what does and does not belong in VFG
how green composting works, what valuable products we can make
waste. Belgian and Dutch chain partners and government
MULTI-YEAR CONTRACT EXTENSION
from it and what technology Indaver uses to remove contamination
authorities drew up uniform lists in 2020, to provide
In 2021, OLAZ (Openbaar Lichaam Afvalstoffenverwijdering Zeeland
from the VFG material.
clarity for their citizens. In 2021, a lot of attention was
[Zeeland’s Public Body for Waste Disposal]) granted the VFG-waste
paid to promoting the so-called dos and don’ts list.
treatment contract to Indaver in the Netherlands. The length of the contract was also extended by 10 years.
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Green composting
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B IO POWER ALPHEN AIMS FOR GRE ATER C APACIT Y The supply of VFG waste has increased considerably since the outbreak of coronavirus. Working from home, the closure of the hotel and catering industry (which meant people were cooking at home more), alongside lockdowns, resulted in a greater volume.
tonnes
CO2 emissions from that transport. Consequently, we are
Green gas
2,021,535 Nm3
Compost
28,828 tonnes
our own site. This prevents extra transport and avoids the
environment.
THREE SUSTAINABLE PRODUCTS FROM VFG WASTE
In the Netherlands in 2021, as in 2020, an enormous
TEST PHASE
Municipalities from the surrounding area of
amount of VGF waste was collected. Indaver is taking
In 2021, it became clear that the intended construction of
Alphen aan den Rijn supply the collected VFG
measures to be able to process more VGF waste into
the composting tunnels was not possible due to a lack of
waste to Bio Power Alphen, our latest generation
high-quality compost.
space on the site. Instead, a composting field was
VFG digester. From that waste we recover three
At Indaver Bio Power Alphen in Alphen aan den Rijn (the
converted into a compositing tunnel. In 2021, an intern
high-quality raw materials with which we are
Netherlands), the growth in supply in 2020 led them to
conducted tests to see if the anticipated effect of a faster
closing another materials loop:
investigate increasing their treatment capacity. In the
turnaround time was feasible. The test phase will continue
Compost: a natural soil improver that replaces
same year, we conducted practical tests into the best way
until 2022, but the results are very promising.
fertilizer and fossil peat.
also reducing the impact our facility has on its immediate
Green gas: wet organic VFG waste is digested
to compost the digestate, which is the residue that is left after digestion. A greater supply of VFG waste also led to
FORECAST
into biogas. We upgrade that to green gas of a
more digestate.
In 2022 Indaver will be preparing for the investment in converting
very high quality, which replaces fossil natural
composting fields into composting tunnels.
gas.
TUNNEL COMPOSTING The practical tests revealed that tunnel composting is the most suitable technique for treating the digestate.
Liquid CO2: CO2 is released when biogas is refined into green gas. Bio Power Alphen compresses this into liquid CO2. This has
The composting process of the VGF-digestate mixture is
various applications, including in horticulture
more effective and faster in tunnels than in field
for stimulating plant growth.
composting. Furthermore, composting tunnels put less strain on the environment and have lower processing costs. We no longer need to remove the digestate for optimal treatment, so we can keep the entire process on
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Liquid CO2
1,689
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CONCERN FOR THE CLIMATE
CONCERN FOR THE CLIMATE SOCIAL CONTEXT
OUR APPROACH
FURTHER REDUCING CO2 EMISSIONS
LOWERING CO2 EMISSIONS
well-known greenhouse gas is CO2. This is released in large quantities when fossil fuels
where possible, by focusing on the production of green energy and by recovering as many
The emission of greenhouse gases is causing unwanted global warming. The most are burned. Industrial production processes and energy generation are still largely dependent on fossil fuels.
In line with the objectives of the Green Deal (see p. 11), Indaver restricts CO2 emissions,
secondary raw materials from its waste streams as possible. Both forms prevent CO2 from
being emitted elsewhere in the chain due to the use of fossil raw materials. In the area of mobility and transport, we are working on a reduction of our own CO2 emissions. In
EUROPEAN CLIMATE POLICY The Paris Climate Agreement (2015) guides the European Union’s climate policy. The
collaboration with our partners, we are looking for innovative solutions for the remaining CO2 emissions. For example, whether, following capture, this can still have a useful
focus is on reducing CO2 emissions. The European Green Deal intensifies the ambition for
application or can be converted into new raw materials.
reference year of 1990. The European Commission has drawn up a package of measures
ENERGY-SAVING BUSINESS OPERATIONS
under the name Fit for 55.
To limit its CO2 emissions and save on costs, Indaver runs its processes and facilities as
limiting CO2 emissions. In 2030, these must have been reduced by 55% compared to the
economically as possible. We continually monitor energy use in our buildings and in our In 2050 the member states must be climate neutral.
logistics operations. Based on the insights these reports give us, we can research and apply further economies.
CLIMATE PLAN AND INTEGRATED ENERGY AND CLIMATE PLAN Each Member State draws up a national climate plan that establishes their climate policy until 2030. They also draw up an Integrated National Energy and Climate plan (INECP), of which the Climate Plan is a part. With the INECP, Member States report their national policy to the EU. The INECP includes measures for the various sectors to achieve their objectives for reducing CO2 emissions.
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CONCERN FOR THE CLIMATE
PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S To achieve the European objectives of the Green Deal, Indaver opts to prevent CO2 emission, where possible. We close loops by recovering materials from waste. By doing so, we reduce the emission of CO2 within our chains. This circular solution is the sustainable way to achieve the European objectives of the Green Deal.
The focus of the policy document is based on the main principles of the European Green Deal. We concentrate on the following five topics: 1. Preventing the thermal treatment of waste streams that produce a lot of CO2 as much as possible (particularly plastics) by using innovative recycling methods.
2. Reducing the use of primary energy sources and
INDAVER CARBON MANAGEMENT PLAN
applying the waste-to-energy concept to achieve self-
The ultimate goal of the Green Deal is for the EU Member
sufficiency.
States to be climate neutral in 2050. The waste sector,
3. Recovering as many secondary raw materials from our
and therefore Indaver, contributes to this transition. We
waste streams as possible, including wood, compost,
attach great value to our customers having insight into the
plastics, metals, precious metals and granulates. This
efforts we are making to reduce CO2 emissions or to
saves energy needed for the production of new raw
prevent them completely. With the Indaver Carbon
Management Plan, we give a clear indication of our shortand long-term strategies and what goals we are putting in
materials. 4. Generating as much (green) energy as possible during our treatment processes.
place to achieve these. To illustrate our efforts to reduce
5. If the previous actions are insufficient, applying Carbon
CO2 emissions, we have included projects and innovative
Capture and Storage (CCS) and Carbon Capture and
processes such as Plastics2Chemicals.
Utilisation (CCU) for captured and purified flue gases.
We have drawn up the Carbon Management Plan in collaboration with a wide group of stakeholders and
With this focus, we are contributing to the objectives as
experts. In the document, our customers can see in
stated in the Energy Efficiency Directive (EED), the Waste
precisely what areas we are tackling CO2 emissions and
Framework Directive (WFD) and the Renewable Energy
how we do that.
Directive (RED). Together they form the legislation as established by the European Commission (see p. 12).
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CONCERN FOR THE CLIMATE
PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S Indaver’s production processes unavoidably involve some CO2, on
CAPTURING, TRANSPORTING AND STORING OR USING CO2
multiple toxic substances, including substances with a high global
materials and energy to achieve a reduction
warming potential (GWP). Our rotary kiln incinerators use the best
in CO2 emissions in the chain. In addition,
The best available technique
We are continuously working to recover
the otherend. For example, our rotary kiln incinerators destroy
available technique for high-temperature incineration. Thanks to
along with various partners we are
our rotary kiln incinerators, we can keep hazardous and toxic
researching the possibilities for storing CO2
FORECAST: CO2 CAPTURE , TRANSPORT AND STORAGE
and Storage, CCS) and applying it
In Doel (Belgium), Indaver and TNO from the
safely following capture (Carbon Capture
substances out of the materials loop and help to keep the circular economy healthy. Treating hazardous waste in our rotary kiln incinerators also fits seamlessly with the Green Deal objective of a
afterwards as usefully as possible (Carbon Capture and Utilisation,
Netherlands are researching possibilities to
toxic-free environment (zero toxic) and a clean and circular
CCU).
capture CO2. Amine solvent, a derivative of
economy.
more information
ammonia, is being used to dissolve CO2. Alongside this project, six large chemical companies in the Port of Antwerp have formed a cooperative, Antwerp@C, to transport the stored CO2. The construction of this transport line is scheduled for 2022, with a first operational phase expected in 2024. There will be an export station where companies can purchase CO2. Storage options are being sought for the surplus.
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PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S CARBON MANAGEMENT PLAN IN PRACTICE Good sorting at source prevents fractions that are suitable
ORGANIC COMMERCIAL WASTE
for recycling from ending up with the residual waste and
Since 1 January 2021, new rules have been in force in Belgium
being incinerated. This applies to both household waste and similar commercial waste.
REDUCING NON-CONFORMITIES In Flanders (Belgium), in 2021, a number of changes were implemented in the waste legislation VLAREMA. The aim is for more fractions of commercial waste to be separated. The collector is obliged to check the residual waste for sorting errors and, if necessary, to report non-
concerning the separation of kitchen waste, leftovers and food waste. They are intended for businesses and institutions with a minimum of 100 employees who prepare and serve at least one hot meal per week. Hospitals with over 25 beds must also adhere to this new sorting obligation. Indaver informed its customers in good time. Our network of external logistics and treatment partners was very useful with regard to the solutions we offered.
conformities. The reason for this is that there is still too much recyclable material in commercial waste. The Belgian Waste-to-Energy, a cooperative of 14 Belgian waste-to-energy plants, put together a detailed plan with images. It gives the associated sites concrete information on non-conformities in commercial waste. This detailed plan, which the Flemish Waste Association OVAM also worked on, is regularly supplemented with new images. Indaver conducts checks and records non-conformities
PROGRAMME FROM WASTE TO RESOURCES
when there are breaches.
The multiannual programme VANG Buitenshuis, FWTR From Waste to Resources, helps businesses in the
For our industrial customers we have also put together an
Netherlands to halve their residual waste that is similar to
information campaign to exclude recyclable materials from
household waste. The waste that is suitable for recycling is
commercial waste.
collected separately, to be used in the production of secondary raw materials.
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PREVENTING CO2 EMISSIONS, RECOVER ING R AW MATER IAL S PARTNERSHIP
PARTNERSHIP
REPLACING UREA WITH AMMONIA-CONTAINING WATER
POWER-TO-METHANOL Industry has a great need for methanol in its
Wherever possible, Indaver works with other businesses to
In 2020, we adapted our infrastructure to the properties
find useful applications for our waste streams. In Doel
of ammonia-containing water and built a new waste
(Belgium), for example, we have entered into a collaboration
reception facility. Since May of that year we have been
with the neighbouring Group Op de Beeck.
using this raw material for our fluidized bed incinerators. This is a win-win partnership.
During organic waste treatment, concentrated (20%) ammonia-
sales market for a secondary raw
containing waste is produced. We
material and, with that, it is
use urea as a reagent for gas
closing a loop.
scrubbing our fluidized bed
Indaver is getting a secondary
incinerator and grate incinerator
raw material for a significantly
facilities. Urea contains ammonia
better price and it is preventing
and, together with Group Op de
the CO2 emissions that are
Beeck, we investigated whether their ammonia-containing water was suitable for use as a nitrogen-oxide
released during the production of
fluidized bed incinerators. Urea is
limited to 1 kilometre instead of
produced using fossil raw materials,
approximately 100 kilometres.
loop.
of methanol. This is produced using fossil raw materials. Seven Antwerp businesses joined forces in the cooperative group Power-to-Methanol, to produce methanol sustainably. Indaver is one of the participants. We contribute our knowledge and research on the capture of CO2 emissions and, at the same
time, we want to expand our
knowledge of this innovative project.
The logistics chain of one to two tankers per week is also
containing water would close this
in the Port of Antwerp use 300,000 tonnes
urea.
reagent for gas scrubbing the
therefore reuse of the ammonia-
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Group Op de Beeck has found a
processes. On an annual basis, the businesses
This is also preventing CO2
emissions.
FORECAST The construction of the demonstration-facility, which can produce around 8,000 tonnes of sustainable methanol on an annual basis, is expected to start in 2023.
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S TR IVING FOR CLIMATE NEUTR AL FACILITIES AND SITES CLIMATE NEUTRAL The Meath site in Ireland and the Doel site in Belgium are striving to become climate neutral. They are
Reducing CO2 by recovering energy DOEL
doing this partly by recovering
1,200,000
energy with their facilities and thus
1,100,000
preventing CO2 from being emitted
in other places to produce energyusing fossil fuels.
MEATH
1,000,000
250,000
900,000
225,000
800,000
By recovering materials, we prevent
2021
572,697
reduced CO2 emissions (organic part of waste)
200,000
700,000
175,000
mining primary raw materials
600,000
150,000
elsewhere.
500,000
the CO2 emissions that come from
1,078,131
100,000 344,659
avoided CO2 emissions (energy)
206,683
75,000 70,343
50,000
200,000 64,145
100,000 96,629
avoided CO2 emissions (metals)
25,000
9% not avoided or non-renewable
0
0
CO2 emissions (in tonnes) avoided and reduced CO2 emissions (in tonnes) not avoided or non-renewable CO2-factors used for the calculations changed in 2020 and are based on NBN-EN 15316-4-5:2017
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reduced CO2 emissions (organic part of waste)
125,000
400,000 300,000
113,675
14,391
avoided CO2 emissions (energy)
avoided CO2 emissions (metals) 8,274 7% not avoided or non-renewable
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CONCERN FOR THE CLIMATE
REDUCING CO 2 FOOTPR INT IN THE NETHERL ANDS Indaver in the Netherlands monitors energy consumption closely on all of its sites. After all, the reduction of CO2 emissions is closely linked to energy consumption. Since 2021, we have applied the European Energy Efficiency Directive (EED). This gives us the best guidelines for consuming energy as sparingly as possible and gives us insight into further opportunities for making savings.
of the ventilators by reducing friction in the air and gas ducts.
FORECAST Insulation saves energy. In Dordrecht, in 2022, we will invest in insulation for the façade and window sections of the office. We are setting up a follow-up study for all locations. Using this, we will link the available energy profiles to
The EED has tools for recording the energy balance per
the monitoring data from energy consumption. The resulting analyses will
site and for conducting an EED energy audit. This audit is
provide insight into additional savings opportunities.
an automatic, four-yearly report on the current energy consumption and the savings opportunities. The EED
40,000
20,000 10,000
-20,000
streams per location: from buildings, from industrial
On some of our sites we were advised to switch to electric diggers. The
processes and facilities, from transport and heating. The
peak capacity and duration of use of this equipment is still entirely
-40,000
result is a quantified overview of achievable measures to
inadequate for their intensive use. We will have to wait until they have
-50,000
save energy in these areas over the next four years: the
greater battery capacity and a higher load capacity.
-60,000
Ventilators
REDUCING OUR FOOTPRINT
In 2021, the scheduled EED energy audits were
Up until 2021, we adapted our instruments and
conducted on all of the sites in the Netherlands, and the
systematics from the CO2 performance ladder to reduce
EMA was drawn up. In that year, we fitted the last
our energy consumption. And although we switched over
locations with LED lighting. The office building in
to the EED method, we still follow the CO2 performance
electricity consumption of process ventilators. At ARP in Ijmuiden, we want to reduce the electricity consumption
Scope 1 22,293
23,381
Using compost**, biomass, green gas and liquid CO2
0
ELECTRIC DIGGERS
Since 2021, the focus has been specifically on the
Scope 2 11,982
30,000
energy audit gives a detailed overview of all the energy
Dordrecht got a new heating and air-handling system.
206 Landfill gas use*
-10,000
energy management plan (EMA).
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Reducing our carbon footprint
ladder guidelines to calculate our scope 1 and scope 2 emissions.
-30,000
Hydrochloric acid 66,863 recycling***
Scope 1: direct CO2 emissions Scope 2: indirect CO2 emissions CO2 emissions (Scope 1&2: externally validated data) (total emissions: 34,275 tonnes) Compensation (total: 90,447 tonnes) * estimated value ** Compost utilisation: calculated according to established method *** Avoided emissions: calculation based on emission factors (from literature) Recovered gas thanks to landfill gas utilisation Stainkoeln is consumed in our own water treatment plant. Avoided CO2 and effect on Scope 1 emissions will be included in the footprint from 2021.
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ENERGY RECOVERY SOCIAL CONTEXT
OUR APPROACH
SHARE OF GREEN ENERGY IS GROWING
FROM WASTE TO ENERGY
The share of renewable energy (wind, sun, water and
When there are no (remaining) raw materials to be
biomass) is growing steadily. However, the demand for
recovered from waste, Indaver can still create value from
energy also continues to grow. Due to global develop
it, through incineration. Our waste-to-energy plants
ments, prices for energy from fossil fuels are rising
generate energy during the treatment process. We use
dramatically. This offers opportunities for new projects for
this energy, which is released as steam, hot water, green
alternative energy sources. Thermal treatment of house
gas or electricity, for our own processes. We supply the
hold and similar commercial waste that generates energy
surplus to neighbouring businesses and residential areas.
is one such alternative. Confronted with rising energy
It is supplied through heating, steam, natural gas and
prices, large consumers, such as the petrochemical/
electricity grids.
chemical industry, have a greater interest in and
Where organic material is stored, landfill gas is released.
willingness to invest in green energy.
We recover as much of this gas as possible in the form of green gas or electricity, or we use it in our wastewater
STRICT EUROPEAN OBJECTIVES
purification plant.
Energy provision in Europe needs to become cleaner, more reliable and cheaper. That is why, in 2018, the European
WASTE-TO-ENERGY STRATEGY
Commission tightened its objectives for the European
By working as much as possible to generate energy in our
energy policy considerably: 32% of European energy must
facilities, we can reduce the use of fossil fuels and CO2
come from renewable sources by 2030. The EU Energyefficiency Directive (EED) advocates a reduction of 32.5%
and within the chain. Furthermore, we are
in 2030. However, for both directives the European
increasing our share in renewable energy.
Commission submitted new and more ambitious proposals
In this way we are contributing to the
in 2021, of 40% and 36–39%, respectively (see p. 12). This
objectives expressed in the Green
puts increased pressure on governments and industries to
Deal.
become even more sustainable.
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emissions, both for our own production processes
ENERGY RECOVERY
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WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY As well as being a waste management and treatment company, Indaver is also an energy supplier. The thermal treatment of waste streams produces a lot of energy in the form of heat, steam and electricity. With this, the waste-to-energy plants provide for their own energy consumption. We supply the surplus to the public grid. In addition, we supply energy to businesses and take part in large industrial energy projects. This is how we are contributing to a reduction in the consumption of fossil fuels in the chain, as well as to the reduction in CO2 emissions. Indaver has six sites with one or multiple thermal treatment facilities, in Belgium, Germany, France and
Energy for
275,850 households
DOEL Fluidised bed
102,250 households
incinerators
DOEL Grate incinerators
MEATH Grate incinerators
ANTWERP Rotary kilns
Ireland. If we added up the energy yield from all of these facilities together and converted it into
HAMBURG
electricity, the 2021 figure would be equivalent to the
Rotary kilns
93,750
households
42,000
households
11,500
households
11,000
households
average steam consumption of 274,500 families (3.5 MWh per family/year).
BIEBESHEIM
Our landfill sites in the Netherlands and Belgium also
Rotary kilns
7,250
households
produce electricity, which originates from the landfill gas that is released. In addition, we produce green gas from the organic waste that we digest in Alphen aan
INDACHLOR
natural gas per family/year)
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6,750
households
den Rijn (in the Netherlands). In 2021, that provided energy for a further 1,350 households (1,500 m3 of
ENERGY RECOVERY
ALPHEN A/D RIJN Bio Power (green gas)
1,350
households
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ENERGY RECOVERY
WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY PROJECT
PROJECT NESS ENERGY PROJECT IN SCOTLAND
STEAM NETWORK FOR THE CHEMICALS INDUSTRY
In the United Kingdom, near Aberdeen, a waste-to-energy
The ECLUSE steam network supplies five chemical businesses in the Port
FORECAST
of Antwerp (Belgium) with steam for their production processes.
ECLUSE was built for the future and has double the capacity of the
plant is currently being built. Indaver will run this facility. The
The steam is generated by Indaver’s waste treatment facilities and by
current demand for steam. In the meantime, the potential for
NESS waste-to-energy project is progressing well, with the
SLECO in Doel. The steam network ensures the participating industries
‘ECLUSE Bis’ has been investigated, an extension of the steam
EPC contractor working on construction validation testing and
do not have to make their own steam using natural gas. This means a
network to the right bank via a tunnel under the River Schelde.
cold commissioning as and when systems pass from the
reduction of as much as 100,000 tonnes of CO2 emissions each year.
Multiple industrial businesses on this side of the Port of Antwerp
construction team to the commissioning team. Once
ECLUSE makes a considerable contribution to achieving the Flemish
have shown serious interest in this development.
operational, this facility will convert around 150,000 tonnes
climate goals. In terms of green energy provision, it represents at least
of non-recyclable household waste into electricity for the
5% of the green heat produced in Flanders.
National Grid and heat for Aberdeen City Council in the North-East of Scotland.
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ENERGY RECOVERY
WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY E-Wood
PROJECT WOOD WASTE PRODUCES ENERGY
uncontaminated treated wood waste that is unsuitable for recycling;
FORECAST
A lot of wood waste is unsuitable for recycling. This is often what’s known as
contaminated treated wood waste;
E-Wood will be supplying
‘uncontaminated treated wood waste’ (B-wood). When collected separately and
screen overflow from green composting;
electricity to the public
treated thermally, this waste stream of biological origin produces green energy.
the woody fraction from green waste: woody material that is separated prior
grid and steam to ECLUSE
E-Wood, a collaboration between Indaver and Veolia, will become one such
to composting.
by the end of 2022.
waste-to-energy plant for non-recyclable wood.
INTEGRATION
CAPACITY E-Wood will be a fluidized bed incinerator with the capacity to incinerate around
Indaver and Veolia are constructing E-Wood in Doel (Belgium). There is already
180,000 tonnes of wood waste each year. As a cogeneration plant, the facility can
suitable infrastructure there, which is used to treat non-recyclable waste and
produce both heat and steam. E-Wood has a thermal capacity (energy capacity)
sludge. The experienced operational team will be responsible for integrating the
of 80 MW on an annual basis. That is converted into 20 MW of electricity via a
E-Wood operation into the other operations. The build requires an investment of
turbine. The quantity of the emissions prevented by E-Wood can be compared to
95 million €. Both partners are contributing an equal amount.
the prevented CO2 emissions from approximately 45 wind turbines. The stable supply from E-Wood is an extra guarantee for the continuity of this energy
STABLE SUPPLY
provision for the associated industries.
This type of power plant fits perfectly with the European objective for renewable
E-Wood
energy. An additional advantage is that this form of green energy is very stable
DOEL ENERGY HUB
in its supply to the electricity grid. It is not dependent on the effects of the
Indaver and Veolia run three fluidized bed incinerators and turbines in Doel, for
weather and there is adequate supply of non-recyclable wood waste. That
the sustainable and safe treatment of non-hazardous waste and sludge, through
supply, which is mostly from construction and demolition waste but also
their joint venture, SLECO. The process generates energy in the form of electricity
includes waste wood from recycling centres and the industry, comes from
and steam. E-Wood will be located next to the fluidized bed incineration facilities
Belgium and the surrounding countries.
to integrate the processes efficiently. Furthermore, the power plant will ensure
It includes the following:
anchoring in and the economic development of the Waasland Port. With the
180,000 TONNES PER YEAR
INVESTMENT
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ELECTRICITY PRODUCTION
20
MILLION EUR
FLUIDIZED BED
MW
HIGH PRESSURE STEAM DELIVERY
INCINERATOR
arrival of E-Wood, Doel is becoming a vital hub for energy recovery.
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WtE
ENERGY PARTNERS BOILER
73 453
BAR °C
THERMAL CAPACITY
80
MW
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ENERGY RECOVERY
WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY North Antwerp Heating Network PROJECT RESIDUAL HEAT IS GIVEN A SUSTAINABLE PURPOSE
PARTNERSHIP OPEN ACCESS NETWORK
At the end of 2019, the North Antwerp Heating Network set up a
Indaver already supplies residual heat to its neighbouring business
separate transport company. This company is responsible for
Indaver and the Port of Antwerp (Belgium) collaborate on the
Amoras, the mechanical dewatering project at the Port of Antwerp. The
laying, running and maintaining the heating network between
North Antwerp Heating Network project. Via this network,
North Antwerp Heating Network is an ‘open access’ network, the first of
Indaver and Boortmalt. The connection point to the city heating
Indaver supplies its residual heat to Boortmalt, the world’s
its kind in Belgium. This means that other companies can also join as a
network, which will be laid in future, will also come under this
largest malthouse, and to a few residential areas in North
supplier or buyer. Once the North Antwerp Heating Network is fully up and
remit. The company has two partners: Indaver (70%) and Port of
Antwerp. In December 2021, all of the relevant parties (in
running, it will provide a saving of 80,000 tonnes of CO2 each year.
Antwerp-Bruges (30%).
addition to Port of Antwerp, Indaver and Boortmalt, there is also the grid operator Fluvius and the social housing
INVESTMENT SUPPORT
corporation Woonhaven) placed their signatures on the
The Flemish government is supporting this, the largest heating network in
project.
Flanders. It has investment support of 15.7 million euros. This project is a good step towards achieving the European goals of energy efficiency.
MAJOR PLAYERS
Indaver has already taken the first step by investing in a new turbine on
To make this type of local heating network a success, you need a few
the Indaver site in Antwerp, which will also be used for the North Antwerp
major players. Indaver found one such player in Boortmalt, which requires
Heating Network.
a lot of energy for malt production. Currently, this energy still comes partially from fossil fuels. The residual heat from Indaver will allow
FORECAST
Boortmalt to get a large amount of the energy it consumes from renewable
Now that the agreement has been signed, construction can
energy. This provides an annual saving of 24,000 tonnes of CO2.
commence. It is expected that the heating network will be
Woonhaven’s participation is also important. Households with a limited
operational in 2023.
income can buy low-cost renewable energy. This involves the connection of around 3,000 households, plus a further seven schools and multiple public buildings. Together they provide an annual saving of 35,000 tonnes of CO2.
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watch the video
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ENERGY RECOVERY
INDACHLOR SUPPLIES ENERGY TO IT S NEIGHBOUR Steam for Neighbouring Business
While recovering hydrochloric acid from chlorinated industrial
The neighbouring Ryssen Alcools will take
waste streams, IndaChlor in Dunkirk (France) generates a lot of
135,000 tonnes of steam through a pipeline for its
energy. Once IndaChlor is fully operational, it will generate
production process. This exchange prevents
165,000 tonnes of steam each year. IndaChlor converts part of
Ryssen Alcools from consuming energy based on
this, via a turbine, into electricity for its own processes. The
fossil fuels and thereby reduces its CO2 emissions.
recycling facility is self-sufficient in terms of its energy consumption.
PARTNERSHIP PECS: PORTS ENERGY AND CARBON SAVINGS The international project PECS is researching ways to make small and medium-
Video and webinar
sized ports greener, more energy-efficient and more CO2 neutral. In PECS, which
Within the context of the PECS project, we have made a video
is part of the guiding framework for Europe, Interreg 2 Zeeën, ports, industry,
that shows how the energy is generated. In April 2021, we
knowledge institutions and local stakeholders work together. IndaChlor is part of
also organised a webinar with various actors to demonstrate
one of the PECS pilot projects. It is making energy provision in the Port of
the potential of this type of project in other ports or industrial
Dunkirk more sustainable. The knowledge gained from the PECS project may
areas.
inspire other ports to make their energy provision more sustainable too.
Financial PECS receives financing from the Interreg 2 Zeeën programme 2014–2020. This is partly financed by the European Regional Development Fund (ERDF) under the subsidy contract no. 2S01-020. In addition to that, the Dutch provinces NorthHolland and South-Holland also provide financial support. more information about the PECS-project
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Watch the video
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ENERGY RECOVERY
WA S TE TRE ATMENT PRODUCES (GREEN) ENERGY Solar panels and wind turbines at Indaver locations SUN AND WIND ENERGY
Together with the on-site wind turbine, we supply our
We generate part of the energy we use ourselves. The
own energy needs. If there is a surplus, we feed energy
LESS ENERGY CONSUMPTION
majority of our sites are becoming increasingly self-
into the grid. If there is not enough wind or sun, we take
In Hamburg (Germany), Indaver invested in several major
sufficient. We offer the surplus to the general electricity
energy from the grid.
improvements that reduce energy consumption. The addition of a
grid or to our neighbouring businesses as (green) energy. We have now fitted two of our sites with solar panels. We
Wind turbines
system means we can maximise our energy efficiency. That is
want to use the unused, uncultivated or otherwise
In addition to Willebroek, Indaver also has wind turbines
achieved through automatic regulation and a better incineration
marginal ground on our sites more efficiently, including for
in Doel and Antwerp that generate green energy.
process. The reduction in our energy consumption means that we
green energy. We are therefore investigating whether the flanks of the Hooge Maey landfill site near Antwerp (Belgium) can be covered entirely in solar panels.
Terneuzen At IWS Terneuzen (the Netherlands) there are 670 solar panels on the roof of one of our buildings. They supply 280 MWh per year, which represents around 10% of the energy use. In addition, we have installed charging stations for electric vehicles and bikes. In so doing, we want to encourage electric transport among our employees.
Willebroek In Willebroek (Belgium) there are 4,000 m2 of solar panels on the roof of the new PMD sorting facility. The solar panels have been productive since April 2021, and we are getting a supply of approximately 600 MWh per year.
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new turbine, a new compressor unit and a renovated burner
can put more energy into the public grid.
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SAFE SINK GUARANTEE
SAFE SINK GUAR ANTEE SOCIAL CONTEXT
OUR APPROACH
RECOVERED RAW MATERIALS
SAFE TREATMENT AND STORAGE OF HAZARDOUS SUBSTANCES
The circular economy is characterised by the continuous reuse of raw materials. These are
Indaver’s waste management focuses on waste streams that contain hazardous
recovered from the various waste streams. The quality, reliability and safety of these
components. These components, which are unsuitable for reuse, recycling or incineration
secondary raw materials must be identical to the primary raw materials they replace.
in our waste-to-energy plants, must never go back into the loop. Our Safe Sink guarantee takes care of hazardous substances.
PURE LOOPS
The waste products that can be treated thermally are destroyed in our rotary kiln
Some waste cannot be fully recycled or incinerated. There may be hazardous elements.
standards, ensures that the emissions satisfy all of the emissions standards.
Re-use is possible only if the recovered raw materials are pure and safe to use. Every loop
Our physicochemical facilities treat the inorganic hazardous waste. The chemical
must be pure. Unwanted and hazardous substances must therefore never go back into the
treatment process neutralises and immobilises the heavy metals and other components.
materials or food loops. Legislation and regulations provide frameworks for treating these
In the landfill sites for hazardous waste we store various hazardous waste products safely
residual fractions.
and sustainably and also the residues that remain after the thermal or physicochemical
incinerators. The extensive gas scrubbing, which is set up according to the strictest
treatment. With our Safe Sink guarantee, we keep the environment and the circular economy clean and safe.
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SAFE SINK GUARANTEE
K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP As an essential sector, Indaver also fulfilled its social role to treat hazardous medical waste (HMW) safely in 2021. Our Safe Sink guarantee ensures hazardous waste is treated and stored safely, even when it comes from outside our own regions. We also use our expertise in suitable solutions for hazardous waste on an international scale.
COVID-19-WASTE
“The Karlsruhe Institute of Technology (KIT)
The MediPower is also used for the treatment of waste
and Indaver have a long-standing partnership
that is (potentially) contaminated with coronavirus. That way, we prevent hazardous substances from going back into the cycle. HMW guidelines apply to the packaging and transport of this waste.
for the treatment of hazardous waste. Indaver treats 35% of all of the hazardous waste that comes from the KIT locations in Karlsruhe. For waste that comes from our research
SAFE TREATMENT OF HMW BY MEDIPOWER Indaver has years of experience in the treatment of hazardous medical waste (HMW). In Antwerp (Belgium) we have a rotary kiln incinerator, MediPower, which is specifically designed for the treatment of this waste stream. With a temperature of 950°C, followed by afterburning, we can destroy the hazardous components. When the HMW arrives at MediPower, the automatic feed system, with its roller conveyors, pushers and lifts, ensures the packaged waste goes directly into the oven. Minimal manual operations are required. It goes without saying that our staff wear all the appropriate personal protective equipment while treating this type of waste.
In 2021, throughout every peak in hospital admissions, we were able to treat the subsequent additional supply of HMW. We also managed to treat the increase in Non-Hazardous Medical Waste (nHMW) in our grate incinerators. Among other things, this increase arose
at Indaver always supports us with the best treatment method.
following consultation within the chain (between OVAM, virologists, the hospital sector, waste treatment and transport companies), which resulted in the types of fractions of nHMW being extended. By storing lightly contaminated waste in a protected place for the first 72 hours, more waste streams could be treated in the grate incinerators. This relieved the pressure on MediPower. Our business processes and service provision remained stable in 2021, as a result of which our customers were always able to dispose of their HMW and nHMW with us. Watch the short video on MediPower
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activities, our contact person
Franziska Reinardt-Köttig Head of Waste Management at the Karlsruhe Institute of Technology
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SAFE SINK GUARANTEE
K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP Indaver takes its social responsibility
In its treatment of hazardous waste streams, Indaver also
BEST AVAILABLE TECHNOLOGY
pollutants (POPs). Incineration at a high temperature, with
deals with substances of very high concern (SVHC).
PFAS also occur in some of the waste streams we treat.
a long residence time and under turbulence, such as in our
One of these substances is PFAS (Polyfluoroalkyl and
From our core value of ‘demonstrating concern for people,
rotary kiln incinerators in Antwerp (Belgium), is the most
Perfluoroalkyl Substances), a collective name for around
safety and the environment’ we fulfil our social role.
suitable treatment technique and is described in the
6,000 different substances. The most well-known are
Indaver has the best available technology to destroy PFAS
Waste Incinerators BREF [Best Available Techniques
PFOS, GenX and teflon (PTFE). These are all chemical
compounds permanently, including PFOS. This is entirely
Reference Document], which specifies the best available
substances that do not occur in nature but are man-made.
in line with the European Decree for persistent organic
technology.
PERSISTENT COMPOUNDS PFAS have useful properties (non-flammable and water, fat and dirt resistant) and are frequently found in consumer products – for example, raincoats, cosmetics, non-stick pans, baking parchment, carpet and pizza boxes. They are also used in industrial processes. PFAS compounds are very persistent. This means that they are not broken down in a natural or biological way and can accumulate over time in humans and animals (bioaccumulative). Exposure to certain PFAS concentrations can lead to hazardous effects on human health and the environment.
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SAFE SINK GUARANTEE
K EEPING HA Z AR DOUS WA S TE OUT OF THE LOOP DESTRUCTION
PRACTICAL SOLUTIONS
We apply very strict acceptance criteria and supply
Alongside our partners, such as the major chemical and
procedures. Due to the high temperatures of the rotary
pharmaceutical industries, we work on practical solutions
BROMINE PRODUCER Multi-Year Contract
kiln incinerators and oxygen, the PFAS compounds are
for even better treatment techniques. Together we are
A Dutch bromine producer will entrust its waste
destroyed. The facilities have very extensive flue gas
tightening the acceptance criteria and we use the best
streams to Indaver for the next three years. We
purification, with extra active carbon filters. Using
available technology for all components. By doing so, we
already had a long-term relationship in which the
additives such as milk of lime, we capture the remaining
fulfil our role as gatekeeper.
contract was extended annually, but they have now opted for a multi-year agreement with Indaver,
fluorides in the flue gases and convert them into calcium fluoride, for example, an innocuous residual substance.
FORECAST
following a tender process. The thing that
We then store this residue safely in a landfill site for
Indaver follows developments in its field of
persuaded this producer was our knowledge of the
hazardous waste. The waste water is purified in our water
work closely. In the Netherlands, it has
specific waste streams, the waste market, our
purification plant, which was expanded with additional
regular consultations with the waste sector,
treatment facilities, our customer zone and the
activated carbon filters..
governments and its customers to reach a
existing good relationship with our contact people.
safe and sustainable SVHC policy and to roll out the best approach. Developments are also
Bromine is used in fire-retardant substances, life-
followed closely in Belgium, so that our
sciences products and in photography and paint
service provision can be refined in line with
applications, among other things. That produces a
scientific insights.
complex package of waste that consists primarily of hazardous solid and liquid residues, rinse waters and a range of laboratory waste.
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SAFE SINK GUARANTEE
REMEDIATION PROJEC T S Our international expertise is often required for remediation projects. Our Safe Sink guarantee provides the confidence that hazardous waste streams will be treated and stored safely.
treatment of 3,000 tonnes of liquid waste. The transport
constructions and the infrastructure. We are treating all of
for the treatment in Hamburg was provided by our own
the waste products that are released during the purification
transport firm, Gareg, and an external haulier.
and removal of the equipment and pipes.
FORECAST Indaver in Germany is involved in a remediation project in Stadtallendorf, where a production site for ammunition and explosives from the Second World War was dismantled. After the initial phase, we were also involved in the second phase, which involved the transport and treatment of 67,000 tonnes of contaminated soil.
ADMINISTRATIVE EXPERTISE
completed. Watch the video
SAFE STORAGE For one of our German industrial customers, an iron foundry that manufactures car parts, we provided a Safe Sink solution in 2021 as part of the aftercare in our service
As part of a United Nations’ development programme,
provision. Solid residual waste streams are released during
Indaver in Germany was involved in a remediation project
the process, in which phenol, resins and sand are used. This
for pesticides in Belarus. Here, we were able to apply our
non-hazardous waste must be stored safely due to its
administrative expertise and take care of the entire
degree of contamination. This is done at a specially
administration, such as notifications and bank guarantees.
designated landfill site in Germany, which Indaver manages.
POLAND In 2021, Indaver in Germany was involved in two major
Each year we store 130,000 tonnes of this waste here.
Ireland
FORECAST In the meantime, the tender process for phase 2 is underway. If Indaver is awarded the contract, we will excavate 150,000 tonnes of contaminated material. We will treat the soil in our specialised facilities in Meath and on the European continent. The total remediation project is expected to be completed at the end of 2025.
The Netherlands
SUSTAINABLE STORAGE OF HAZARDOUS WASTE In 2021, the municipality of Groningen (the Netherlands) remediated the former Woltersum landfill site. Between the 1960s and 1980s commercial waste from a chemical company was landfilled here. From regular research it appeared that hazardous substances from the landfill were going into the soil via the groundwater. Among other things, the chemical company’s waste consisted of heavy metals such as cobalt,
LARGE-SCALE REMEDIATION PROJECT
copper and zinc. After extensive research, in 2018 the
Since October 2020, Indaver in Ireland has been closely
municipality decided to remediate the landfill site.
timeframe. Our challenge was to find as much treatment
involved in a large-scale remediation project on the former
The hazardous landfill materials and purification of the
capacity as possible to meet the schedule. For this, we
production site of an Irish pharmaceutical company.
excavated soil meant that altogether around 20,000 tonnes
managed to bring on board a number of facilities in
In the first phase, we are being subcontracted for waste
were transported to Stainkoeln and safely stored in the landfill
Germany and Poland.
management by the demolition contractor. This main
site there. By doing so, Indaver is protecting the environment
The second project concerned the transport and
contractor is demolishing all of the existing buildings,
and habitat of part of the province of Groningen.
remediation projects in Poland. The first project, involving 8,000 tonnes of pesticides, was carried out in a very tight
75
At the end of March 2022, one of the two Polish remediation projects was
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
SAFE SINK GUARANTEE
L ANDFILL SITES, THE FINAL DES TINATION IN SUS TAINAB LE WA S TE MANAGEMENT Elements from waste streams can be reused, recycled or used to generate energy. But no matter how well we do on these aspects of the circular economy, in the end there will be components that cannot be destroyed due to their nature and they should not be allowed to return to the cycle. Ultimately, in some form or other, they will end up in landfill, which is the final destination in sustainable waste management.
make use of this extra capacity. Before TOP Groningen
form Landfill Reconversion. This team of experts uses its
was brought into use, the industrial site was rebuilt. For
knowledge for the development and construction of landfill
this, only recycled, secondary construction materials were
sites, their sustainable management and the final closure and
used, the majority of which were our own materials from
capping procedures for sites that have reached full capacity.
the Indaver Secondary Construction Materials Union (Secundaire Bouwstoffen Unie - SBU).
Indaver is preparing to expand the landfill site in North- and Mid-Zeeland.
UNIQUE, SUSTAINABLE SOLUTION
This will consolidate operational reliability and guarantee landfill capacity
Indaver has three landfill sites in the Netherlands. Two of
Indaver also has several landfill sites in Belgium: the landfill
for our customers.
them, the North and Mid-Zeeland Landfill Sites and
site for hazardous and non-hazardous waste in Doel; the
Stainkoeln in Groningen, are still in use. The third, in
landfill site for non-hazardous waste at Hooge Maey in
Dordrecht, which is now known as Merwedeheuvel, is in
Antwerp; and the landfill site for hazardous waste called
the final phase of its transformation from a landfill site to
3 Valleien, also in Antwerp. Just as in the Netherlands, no
a recreation area.
new landfill sites are allowed in Flanders. Existing sites can potentially be extended, however. Indaver found an
MORE SPACE
innovative solution for that. We have set up the space
In 2021, we were able to secure the necessary landfill
between the Antwerp landfill site Hooge Maey and the
capacity for our customers in the North of the
landfill site from the Amoras dewatering project for
Netherlands by buying and renovating the industrial site
additional landfill. This is the 3 Valleien landfill site, and with
Roodehaan in Groningen. As of 2022, all recycling and
it we can offer our customers continuity in landfilling
storage activities of the nearby Stainkoeln will be
possibilities for the next 20 years. The 3 Valleien site does
undertaken on this plot. In 2019, Stainkoeln received a
not take up any space that could be used for other
new permit for 1.5 million m3 of extra landfill capacity. The
purposes. This sustainable solution is unique in Europe.
transfer of the recycling and storage activities to
76
FORECAST
Roodehaan, which is currently known as Tijdelijke Opslag
KNOWLEDGE AND EXPERTISE COMBINED
Plaats (TOP) Groningen [Temporary Storage Space
All of Indaver’s expertise on the lifecycle and sustainable
Groningen], has given Stainkoeln the space it needs to
management of landfill sites has been brought together to
MERWEDEHEUVEL In 2023, Indaver expects to hand over the former landfill site Derde Merwedehaven to the province of South-Holland for perpetual aftercare. At that point, 10 years after the last load was landfilled, its transformation will be complete. By then, the landfill site will have become a hilly recreation area that will eventually link up with the National Park de Biesbosch. Closure of the landfill site was completed in 2021. There is a thick layer of clean soil on top and the recreational landscaping, with walking and cycle paths and plants, is fully underway.
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
C ARE FOR THE ENVIRONMENT SOCIAL CONTEXT
OUR APPROACH
A SAFE AND CLEAN HABITAT
CONSIDERATION OF OUR SURROUNDINGS
Society needs a safe and clean environment in which to
At Indaver, we do everything we can to limit the impact of
live, work and have fun. Governments have established
our activities on the lives of people, animals and plants.
frameworks so that manufacturing companies and industries can set themselves up and further develop in
Our activities always satisfy the strictest environmental
locations intended for that purpose. However, older
standards. We constantly measure our emissions and
industries can still be found near to residential areas.
check the properties of our emissions and residues. We use energy and water sparingly and prevent contamination
Regardless of their location, industries and businesses
of the soil and groundwater. Where possible, we
have a responsibility to operate cleanly and safely so that
encourage biodiversity in our surroundings.
they do not interfere with the surrounding environment.
Thanks to these efforts, and with the help of tried-andtested technology, we can limit the impact of our activities on the soil, air and water.
77
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CARE FOR THE ENVIRONMENT
LIMITING ENVIRONMENTAL EFFEC T S A S MUCH A S POSSIB LE At Indaver, we monitor our activities closely, continually measure our emissions and check the properties of our emissions and residues. We do all this to limit the environmental impact of our activities as much as possible. These measurements and new technologies help us in our efforts.
WATER
SOIL
We use water sparingly and invest in new technologies
We take all the necessary measures to prevent
and methods to further reduce our water consumption.
contamination of the soil.
Thanks to extensive water purification, Indaver’s discharge water is in line with current standards. More information on p. 94-95.
AIR We continuously check and monitor the flue gas emissions from our facilities. New technologies and methods that we invest in ensure the effect of the emissions on the air are limited as much as possible. More information on p. 79-93.
78
More information on p. 96-97.
PLANET
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CARE FOR THE ENVIRONMENT
ROTARY K ILNS ANT WER P Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste(*)
153,867 tonnes
FLUE GAS CLEANING ADDITIVES Quicklime
Waste used in place of raw materials (*)(**)
4,909 tonnes
Heating oil Steam Electricity
1,415 tonnes 107,545 GJ 24,951 MWh
2,900 tonnes
ENERGY
Limestone
3,443 tonnes
Energy recovery
Mains water (***)
TMT
162 tonnes 526 tonnes
(*)
WATER DISCHARGED Waste water (***)
156,231 m³
285,580 m³
Ground water (***)
281,857 m³
RESIDUAL PRODUCTS
148,593 m³
Bottom ash
(**) Waste used in place of raw materials: boiler ash, glass waste from bulb processing, waste oil, butanol, sand
79
1,206,435 GJ
Reused water (***)
Total volume waste processed in rotary kilns: 158,776 tonnes = 153,867 tonnes + 4,909 tonnes
(***) Calculated value
1,021,690,160 Nm³
272 tonnes
WATER
WATER PURIFICATION ADDITIVES FeCl3
Flue gases 988 tonnes
Sodium hydroxide DeNOx reagent
ENERGY
EMISSIONS TO ATMOSPHERE
24,383 tonnes
Fly ash + boiler ash
4,634 tonnes
Filtercakes (***)
8,240 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
ROTARY K ILNS ANT WER P Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
10 mg/Nm3
0.79
Metals*
mg/Nm3
0.5 mg/Nm3
CO
Hg
17
TOC
1
0.1
mg/Nm3
mg/Nm3
0.0004
HCI
10 mg/Nm3
1.5
123
mg/Nm3
Cd, TI
10 mg/Nm3
mg/Nm3
0.0003
0.05 mg/Nm3
CO
mg/Nm3
0.06
mg/Nm3
SO2
mg/Nm3
0.05 mg/Nm3
TOC
0.8 17.5
180 mg/Nm
3
Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit. Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)
0.140 0.120
1 0.100
HCl
0.1
SO2
1.6
0.080
NOx
126
0.060
Cd, Tl
0.0004
Hg
0.0003
Metals**
0.06
50 mg/Nm3
NOX
80
(in tonnes)
Dust
50 mg/Nm3
mg/Nm3
VOLUME OF POLLUTANTS*
0.040 0.020 0.000
Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
0.009 0.0009 2017
2018
2019
2020
2021
Rotary kilns continuous Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 6 mg TEQ (in normal conditions)
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
ROTARY K ILNS HAMBURG Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste(*)
135,768 tonnes
Limestone
Waste used 1,507 tonnes
ENERGY Heating oil Steam Electricity
Flue gases
395 tonnes 454,421 GJ
ENERGY
18,728 MWh
192 tonnes
DeNOx reagent
220 tonnes
Water from channel
(**) Waste used in place of raw materials: waste oil
Energy recovery
1,159,292 GJ
WATER DISCHARGED
WATER Mains water
801,700,520 Nm³
1,249 tonnes
and heavy metals
Waste water
13,254 m³
7,154 m³ 279,779 m³
RESIDUAL PRODUCTS
Rain water + process water 8,992 m³
Bottom ash
Demineralised water
Fly ash + boiler ash
4,820 tonnes
Gypsum
1,896 tonnes
(*) Total volume waste processed in rotary kilns: 137,275 tonnes = 135,768 tonnes + 1,507 tonnes
81
EMISSIONS TO ATMOSPHERE
Absorbent for dioxins
in place of raw materials (*)(**)
FLUE GAS CLEANING ADDITIVES
15,552 m³
30,052 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
ROTARY K ILNS HAMBURG Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
CO
10 mg/Nm3
50 mg/Nm3
0.2
Metals*
13
mg/Nm3
0.5 mg/Nm3
1
0.14mg/ 0.003
0.03 mg/Nm3
2.7
mg/Nm3
mg/Nm3
0.011 0.05 mg/Nm3
HCI
10 mg/Nm3
5.5
mg/Nm3
Cd, TI
10 mg/Nm3
mg/Nm3
Nm3
Hg
TOC
mg/Nm3
mg/Nm3
78
SO2
mg/Nm3
NOX
3
Daily average standard unless otherwise stipulated in environmental permit
* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
82
(in tonnes)
DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)
Dust
0.3
CO
13
TOC
0.8
HCl
2.2
SO2
5.7
0.080
NOx
69
0.060
Cd, Tl
0.009
Hg
0.004
Metals*
0.1
50 mg/Nm3
200 mg/Nm
Performance 2021.
VOLUME OF POLLUTANTS
0.140 0.120 0.100
0.040 0.020 0.0086 0.000
Volumes of pollutants from contaminated components (in tonnes) * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
2017
2018
2019
2020
2021
Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 6.9 mg TEQ (in normal conditions)
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
ROTARY K ILNS B IEB ESHEIM Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste(*)
118,929 tonnes
Hydrated lime
Waste used
Sodium hydroxide 50%
in place of raw materials (*)(**)
FLUE GAS CLEANING ADDITIVES
4,810 tonnes
Heating oil Steam Electricity
DeNOx reagent
4,950 tonnes
23,598 MWh
652,165,478 Nm³
ENERGY Energy recovery
760,017 GJ
164 tonnes 22 tonnes
329 tonnes 104,435 GJ
WATER DISCHARGED Waste water
WATER Mains water
11,482 m³
Ground water
146,536 m³
Process water
12,658 m³
(*) Total volume waste processed in rotary kilns: 123,739 tonnes = 118,929 tonnes + 4,810 tonnes (**) Waste used in place of raw materials: sand, ammonia water 25%, Na -sulfide/-polysulfide
83
Flue gases 16 tonnes
Absorbent for dioxins and heavy metals
ENERGY
EMISSIONS TO ATMOSPHERE
37,360 m³
RESIDUAL PRODUCTS Bottom ash Fly ash
21,495 tonnes 7,758 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
ROTARY K ILNS B IEB ESHEIM Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
10 mg/Nm3
0.2
Metals*
mg/Nm3
0.5 mg/Nm3
0.04
mg/Nm3
NH3
30 mg/Nm3
Hg
CO
50 mg/Nm3
20
1.2
0.3
2.4
mg/Nm3
0.006
0.03 mg/Nm3
mg/Nm3
Cd, TI
0.05 mg/Nm3
10 mg/Nm
3
mg/Nm3
mg/Nm3
mg/Nm3
0.001
TOC
mg/Nm3
HCI
10 mg/Nm3
149
mg/Nm3
SO2
50 mg/Nm3
NOX
200 mg/Nm3
Daily average standard unless otherwise stipulated in environmental permit . Performance 2021. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
84
(in tonnes)
DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)
Dust
0.3
CO
13
TOC
0.1
HCl
0.2
SO2
3.3
0.080
NOx
100
0.060
Cd, Tl
4.2mg/ Nm3
VOLUME OF POLLUTANTS
Hg NH3 Metals*
0.004 0.0006 2.2 0.03
Volumes of pollutants from contaminated components (in tonnes) * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
0.140 0.120 0.100
0.040 0.020 0.000
0.0011 2017
2018
2019
2020
2021
Rotary kilns discontinuous Emission limit Dioxin pollutant volume = 0.7 mg TEQ (in normal conditions)
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
GR ATE INCINER ATOR S DOEL Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste
457,139 tonnes
FLUE GAS CLEANING ADDITIVES Quicklime
EMISSIONS TO ATMOSPHERE Flue gases
ENERGY
Absorbent for dioxins
ENERGY Heating oil
and heavy metals 494 tonnes
Steam
60,005 GJ
Electricity
45,813 MWh
285 tonnes
Limestone
2,871 tonnes
DeNOx reagent
1,452 tonnes
85
Energy recovery
3,936,588 GJ
WATER DISCHARGED Waste water
WATER
(*) Calculated value
2,307,505,259 Nm³
2,465 tonnes
0 m³
Mains water
73,522 m³
RESIDUAL PRODUCTS
Reused water (*)
14,055 m³
Bottom ash
100,242 tonnes
Boiler ash
6,155 tonnes
Flue gas cleaning residue
9,830 tonnes
Gypsum
2,481 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
GR ATE INCINER ATOR S DOEL Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
10 mg/Nm3
0.8
Metals*
mg/Nm3
0.5 mg/Nm3
CO
4.4
mg/Nm
Hg
TOC
mg/Nm3
0.4
<0.0004
0.05 mg/Nm3
0.5
mg/Nm3
mg/Nm3
<0.007
150
mg/Nm3
Cd, TI
10 mg/Nm3
mg/Nm3
3
mg/Nm
HCI
10 mg/Nm3
6.3
mg/Nm3 3
0.05 mg/Nm3
SO2
1.8
200 mg/Nm3
Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit . Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)
0.140
CO
10.2
TOC
0.8
HCl
1.3
SO2
14.6
0.080
NOx
347
0.060
Cd, Tl
<0.016
Hg
<0.008
Metals**
<0.016
50 mg/Nm3
NOX
86
(in tonnes)
Dust
50 mg/Nm3
<0.007
VOLUME OF POLLUTANTS*
0.120 0.100
0.040
0.007 0.000
Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
0.016
0.020
2017
2018
2019
2020
2021
Grate incinerators continuous Grate incinerators discontinuous Emission limit Dioxin pollutant volume = 26.5 mg TEQ (in normal conditions)
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
GR ATE INCINER ATOR ME ATH Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste
219,372 tonnes
FLUE GAS CLEANING ADDITIVES Quicklime Hydrated lime
ENERGY Heating oil Electricity
EMISSIONS TO ATMOSPHERE Flue gases 854 tonnes
199 tonnes
and heavy metals
ENERGY Energy recovery
Absorbent for dioxins 16,849 MWh
1,243,201,293 Nm³
3,863 tonnes 1,908,963 GJ
80 tonnes
Expanded clay
247 tonnes
WATER DISCHARGED
DeNOx reagent
448 tonnes
Waste water
WATER Ground water
RESIDUAL PRODUCTS 74,778 m³
Bottom ash Boiler ash Flue gas cleaning residue Fly ash
87
0 m³
37,431 tonnes 112 tonnes 5,090 tonnes 10,184 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
GR ATE INCINER ATOR ME ATH Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
CO
10 mg/Nm3
50 mg/Nm3
0.1
Metals*
3.2
mg/Nm3
0.5 mg/Nm3
0.2
0.02
0.05 mg/Nm
3
0.7
0.0005 mg/Nm
30
0.0006 mg/Nm
Cd, TI
0.05 mg/Nm3
HCI
mg/Nm3 10 mg/Nm3
3
3
10 mg/Nm
3
mg/Nm3
mg/Nm3
Hg
TOC
mg/Nm3
0.1
mg/Nm
HF
1 mg/Nm3
mg/Nm3
136
3
mg/Nm
3
SO2
50 mg/Nm
3
NOX
200 mg/Nm3
Daily average standard unless otherwise stipulated in environmental permit. Performance 2021. Results are validated in accordance with the conditions of licence W0167-03. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
88
VOLUME OF POLLUTANTS (in tonnes)
DIOXIN MEASUREMENTS Concentration (ng TEQ/Nm3)
Dust
0.1
CO
4.3
TOC
0.4
HCl
1.4
SO2
46
0.080
NOx
214
0.060
Cd, Tl
0.0007
Hg
0.0006
Metals*
0.03
0.140 0.120 0.100
0.040 0.020 0.0037 0.000
Volumes of pollutants from contaminated components (in tonnes)
2017
2018
2019
2020
2021
Grate incinerator continuous Grate incinerator discontinuous
* Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
0.0006
Emission limit Dioxin pollutant volume = 2.7 mg TEQ (in normal conditions)
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
FLUIDISED B ED INCINER ATOR S DOEL Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste
628,623 tonnes
FLUE GAS CLEANING ADDITIVES Quicklime NaOH
ENERGY Heating oil Steam Electricity
1,529 tonnes 245,973 GJ 68,838 MWh
Flue gases
4,030 tonnes
2,651,411,002 Nm³
7,669 tonnes 353 tonnes
ENERGY Energy recovery
Absorbent for dioxins and heavy metals
708 tonnes
DeNOx reagent
638 tonnes
4,296,187 GJ
WATER DISCHARGED Waste water
WATER
ADDITIVES Sand
EMISSIONS TO ATMOSPHERE
Mains water Reused water
291,968 m³ 9,174 m³
0 m³
RESIDUAL PRODUCTS Bottom ash
38,646 tonnes
Electrostatic filter and boiler ash
95,894 tonnes
Flue gas cleaning residue 13,327 tonnes Scrap
89
1,498 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
FLUIDISED B ED INCINER ATOR S DOEL Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
CO
10 mg/Nm3
50 mg/Nm3
1.9
Metals*
16
mg/Nm3
0.5 mg/Nm3
1.1
0.001
Hg
TOC
mg/Nm3
10 mg/Nm3
mg/Nm3
mg/Nm3
<0.004
0.26
0.05 mg/Nm3
mg/Nm3
mg/Nm3
<0.007
91
mg/Nm3
Cd, TI
HCI
10 mg/Nm3
2.2
0.05 mg/Nm
SO2
CO
42
TOC
2.9
HCl
0.7
SO2
5.8
0.080
NOx
240
0.060
Cd, Tl
Metals**
Daily average standard unless otherwise stipulated in Vlarem and/or environmental permit Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. * Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
Concentration (ng TEQ/Nm3)
5.2
< 0.02 < 0.009 0.002
3
125 mg/Nm3
DIOXIN MEASUREMENTS
Dust
50 mg/Nm
3
NOX
90
(in tonnes)
Hg
mg/Nm3
mg/Nm3
VOLUME OF POLLUTANTS
0.140 0.120 0.100
0.040
0.000
Volumes of pollutants from contaminated components (in tonnes) * The pollutant loads for the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined based on validated daily averages cf. Vlarem II art. 5.2.3 bis 1.27 §1. The same system was applied for the discontinuously measured parameters. ** Sum of Sb, As, Pb, Cr, Co, Cu, Mn, Ni, V, Sn
0.025
0.020
0.009 2017
2018
2019
2020
2021
Fluidised bed incinerators continuous Fluidised bed incinerators discontinuous Emission limit Dioxin pollutant volume = 35.3 mg TEQ (in normal conditions)
PLANET
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CARE FOR THE ENVIRONMENT
AR P IJ MUIDEN Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste acid
ADDITIVES 128,816 tonnes
Fresh acid Compressed air
Electricity
2,833 tonnes 53,581 m3
9,457,952 m³ 4,187 MWh
WATER Industrial water
110,595 m³
Acid rinse water
160,151 m³
Demineralised water
4,748 m³
125,310,700 Nm³
WATER DISCHARGED Waste water
385,501 m³
RESIDUAL PRODUCTS Iron oxide
91
136,872 tonnes
EMISSIONS TO ATMOSPHERE Flue gases
ENERGY Natural gas
Regenerated acid
28,761 tonnes
PLANET
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CARE FOR THE ENVIRONMENT
INDACHLOR LOON - PL AGE Emissions and impact in 2021
MASS BALANCE
IN
OUT
WASTE Waste(*)
10,884 tonnes
FLUE GAS CLEANING ADDITIVES Sodium hydroxide
Recycled hydrochloric acid 39,266 tonnes 4,050 tonnes
Absorbent for dioxins
ENERGY Natural gas Steam Electricity
and heavy metals
Energy recovery
2,041 MWh
EMISSIONS TO ATMOSPHERE
WATER Mains water (*) Water from channel
258,246 GJ
2 m3
1,447,601 m3 47 GJ
ENERGY
Flue gases
47,658,256 Nm³
8,655 m³ 96,254 m³
WATER DISCHARGED Waste water (**)
77,999 m³
RESIDUAL PRODUCTS Fly ash
* value period 17/11/2020 - 15/11/2021 ** incl. 33,443 tonnes effluent from neutralisation unit
92
4 tonnes
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INDACHLOR LOON - PL AGE Emissions and impact in 2021
PERFORMANCE RELATIVE TO EMISSION LIMIT
Dust
10 mg/Nm3
1.4
HF
mg/Nm3
Dust
CO
6
mg/Nm3
0.05
TOC
0.6
mg/Nm3
NH3
(in tonnes)
50 mg/Nm3
1 mg/Nm3
30 mg/Nm3
VOLUME OF POLLUTANTS*
10 mg/Nm3
mg/Nm3
0.03
3.4
mg/Nm3
72
mg/Nm3
NOx
200 mg/Nm3
0.2
mg/Nm3
HCI
10 mg/Nm
3
SO2
50 mg/Nm3
Performance 2021: the daily average values of the continuously measured parameters (Dust, CO, TOC, HCl, SO2 and NOx) were determined on the basis of validated averages, as referred to in Article 18 of the “Arrêté du 20 septembre 2002”. The same system was applied for the discontinuously measured parameters.
Concentration (ng TEQ/Nm3)
0.140
CO
0.3
TOC
0.03
HCl
0.2
SO2
0.01
0.080
NOx
3.5
0.060
NH3
0.001
HF
0.002
mg/Nm3
Daily average standard unless otherwise stipulated in environmental permit.
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0.07
DIOXIN MEASUREMENTS
Volumes of pollutants from contaminated components (in tonnes)
* The volume of pollutants for the continuously measured parameters (dust, CO, TOC, HCl, SO2 and NOx) were determined on the basis of validated averages, as referred to in Article 18 of the “Arrêté du 20 septembre 2002”. The same system was applied for the discontinuously measured parameters.
0.120 0.100
0.040 0.020 0.000
0.08 0.0004 2017
2018
2019
2020
2021
Continuous Discontinuous Emission limit Dioxin pollutant volume = 1.9 mg TEQ (in normal conditions)
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SUS TAINAB LE WATER MANAGEMENT INFILTRATION
DISCHARGE AS A LAST RESORT…
The installation of an infiltration facility is
If, however, all the capture systems are full during a heavy downpour, an
always mandatory, unless it can be
overflow to the sewage network and/or surface water is necessary. The same
demonstrated that infiltration is not technically
applies, of course, if there is no water consumption on a site (making reuse
possible, e.g. due to a high groundwater level
impossible) and/or infiltration is not an option (e.g. because of the high
For this reason, environmental legislation sets
or poor water permeability of the soil.
groundwater level/soil quality).
out a clear order of priority:
Rainwater infiltration is therefore not possible
1. capture for reuse;
on all Indaver sites. Where this is the case,
2. infiltration on own premises;
infiltration facilities are provided instead, such
3. buffering with slowed drainage;
as watercourses (Doel and Antwerp) or
4. discharge.
underground infiltration crates (Willebroek).
REUSE
BUFFERING
Where possible, we capture clean rainwater
If infiltration is technically infeasible, rainwater
from the roofs of our buildings, and put it to
is buffered and slowly discharged to the
beneficial use on our sites. At almost every site
sewage network and/or surface water (canal,
Climate change is causing longer periods of drought alternated with heavy rainfall. It is increasingly vital that we retain clean rainwater and use it sensibly as an alternative to high-quality (primary) mains water.
we have buffer tanks, and from these the water
river, etc.). The rainwater from a heavy shower
can be reused for various applications. For
is held back for a while and then slowly
instance, rainwater is used to good effect as
discharged. This allows us to delay our peak
sanitary water in buildings, for dust control on
drainage until later, when the shower has
our landfills, or as wastewater in our treatment
passed, reducing the risk of overloading the
installations, which sometimes consume large
sewerage system or causing flooding.
volumes of water. By taking these steps,
PRIMARY WATER CONSUMPTION in m3
● Ground water ● Mains water ● Surface water ● Industrial water ● Demineralised water 700,000 650,000 600,000 550,000 500,000 450,000
335,463 m³
400,000 350,000 300,000
532,654 m³
250,000 200,000 150,000
11,482 m³ 312,084 m³
8,655 m³
100,000 50,000
1,036 m³
0
ANTWERP 647,547 m³
HOOGE MAEY 1,036 m³
DOEL 532,654 m³
4,748 m³ 146,536 m³
96,254 m³
110,595 m³
7,154 m³ 279,799 m³
LOON-PLAGE 104,254 m³
IJMUIDEN 115,343 m³
HAMBURG 286,953 m³
BIEBESHEIM 158,018 m³
129,054 m³
24,544 m³
12,658 m³
IJMUIDEN
HAMBURG
BIEBESHEIM
SECONDARY WATER CONSUMPTION in m3
Indaver saves on its consumption of highquality mains water or other primary water sources, such as groundwater and/or surface
154,985 m³ 71,656 m³
water. ANTWERP
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DOEL
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SUS TAINAB LE WATER MANAGEMENT Knowledge sharing WATER LEARNING NETWORK In 2020 and 2021, Indaver
BLUE DEAL
in Belgium was one
The Belgian Water
of approximately
Learning Network fits
50 participants in the
with the objectives of
Water Learning Network,
the Blue Deal that was
an initiative from essenscia,
presented by the
the federation for the
Flemish government in
chemical and life sciences industry. The aim was to use
2020. It covers more
practical examples to help the participants to work out
than 70 actions by six
their water balance and to achieve water saving and water
sources. In addition, both the government and industry are
reuse through smaller projects. Water is crucial to the
meeting their responsibilities. The government is setting a
production processes in the chemical and life sciences
good example and ensuring there is appropriate
industries, both of which consume a large volume.
regulation, and industry is striving for circular water
Furthermore, the bulk of it is surface water, which,
consumption. Together they are investing in innovations
following purification, is fed back into the rivers and
that make water systems smarter, more robust and more
canals. The drought issue means it is vital for industry to
sustainable.
make further water savings and to find innovative methods for reuse. The programme lasted for one year and ended in 2021.
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Knowledge sharing
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B IODIVER SIT Y IS ESSENTIAL FOR ECOS YS TEMS For Indaver, the importance of diversity in flora and fauna is indisputable. Together with microorganisms, they form the basis for all ecosystems. Biodiversity makes up part of the European Green Deal and is an essential part of every environmental permit, whether it concerns a new site, a modification or an extension.
TREE HOTEL Indaver in the Netherlands has a tree hotel on its Stainkoeln site in Groningen. Trees that can no longer remain where they are, due to works, for example, are moved to this site temporarily. One of the reasons this was done was to preserve the big old lime trees that had to make way for the new ring-road around Groningen.
BIODIVERSITY POLICY
Since then, a wide range of trees have been replanted,
Our policy document on biodiversity emphasises that
while others are awaiting their new destination.
Indaver is strongly committed to the United Nations’ Convention on Biological Diversity. Our policy on maintaining biodiversity is reflected: in our selection of raw materials; in relation to our emissions; on our production sites – by limiting or compensating for the effect of our constructions on the natural environment; by making a contribution to the fertility of the soil, resistance to disease and soil erosion through our production and distribution of compost; through local projects that promote and support biodiversity.
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B IODIVER SIT Y IS ESSENTIAL FOR ECOS YS TEMS Ireland
Rivenhall
The Netherlands
IMPROVED BIODIVERSITY
TREES AND SHRUBS
BAT BOXES AND KESTRELS
A survey has shown that since Indaver has been active in
The new waste-to-energy plant that Indaver is building on
There are currently four black boxes hanging on the
Meath (Ireland), the general biodiversity has improved. A
the former Rivenhall airfield (United Kingdom) will be
façade of the office in Terneuzen, in the Netherlands.
wildflower meadow and pastures have been created in the
integrated into the landscape. This is partly thanks to the
These bat boxes offer a sleeping place and shelter for the
surrounding area. The large variety of flowering plants in
approximately 30,000 native trees and shrubs that we are
bats that previously sought refuge between the sun
these new habitats attracts honey bees, bumblebees,
going to plant on the 70-hectare site. They will strengthen
shades. In 2022, a dyke was also created on this site from
hoverflies, butterflies and moths.
the biodiversity of the flora and fauna in the area.
surplus soil. Flower seeds for bees and butterflies were
In 2021 we installed two bee hotels especially for wild
sown into it. Birds are attracted to Terneuzen, and a pair of
bees. There are now also a few bee-hives, which are
kestrels make their nest there each year. Redstarts also
managed by BeeGreen Ireland.
breed on the tank park.
The planting of indigenous deciduous trees and Scots pines seems to be attracting hares and foxes. Countless birds also visit the area. Bats are also visiting our site and taking advantage of our bat boxes for shelter. We also built a pond to collect the surface water. This has attracted small newts and brown frogs, which are breeding there. During a big pond clean-up project conducted by specialists under the supervision of an Ecological Clerk of Works, the newts, brown frogs and the pondweed where the newts lay their eggs were carefully moved into special tanks.
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PROSPERIT Y
CRE ATING ADDED VALUE FOR CUS TOMER S AND SOCIET Y Prosperity often seems to be synonymous with consumption, but it is so much more. Prosperity also comprises of our free time, our education and a healthy environment. Next to prosperity comes welfare, which is about people’s well-being. Our well-being is affected by how healthy we feel physically, mentally and socially. In terms of the circular economy, the benefit to society counts as much as financial results. Among other things, this social return comprises the effect of our business practices on the safety and quality of the living environment and on the maintenance or improvement of residents’ well-being. The terms circular and economy cannot, therefore, be considered separately. Economy is the driver of progress that makes it possible to invest in sustainable prosperity and well-being.
CONTRIBUTING TO PROSPERITY GROWTH AND INNOVATION
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OPERATIONAL EXCELLENCE
PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CONTRIBUTING TO PROSPERITY
CONTR IBUTING TO PROSPERIT Y SOCIAL CONTEXT
OUR APPROACH
CORPORATE SOCIAL RESPONSIBILITY
OUR CORE VALUES
Organisations must fulfil their social responsibility,
To lead the field in sustainable waste management is
for example by taking diversity, climate neutrality and
Indaver’s clear mission. We have made this mission
circularity into account in their business activities and
concrete by formulating five core values:
production processes. Governments and society expect
Demonstrating concern for people, safety and the
this from them.
environment.
In addition, chain partners, large buyers and other
Building relationships on mutual trust.
business relations now ask more frequently and explicitly
Ensuring transparency in communications and actions.
about the ways in which a business fulfils its corporate
Concentrating on achieving results.
social responsibility.
Continuously improving.
The circular economy focuses on operating a sustainable
These core values guide our strategy, our decision-making
and socially responsible business that manifests as
process and our relationships with everyone involved.
trustworthy and reliable.
They form the basis for our economic goals, our social goals and our environmental goals. Our core values guarantee that we do business in an honourable and socially responsible way within this complex world. And we do all of this from a healthy and solid financial basis.
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PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
CONTRIBUTING TO PROSPERITY
HE ALTH Y FINANCIAL BA SIS FOR SUS TAINAB LE GROW TH Indaver has been able to achieve stable growth year on year, despite changing economic circumstances. In 2021, Indaver had a turnover of €647.8 million and an EBITDA of €144 million. From this financially solid basis we can make new investments and realise growth projects.
INDAVER’S COMPANY CODE Indaver attaches a great deal of importance to sustainable business, both in its own processes and in its
Indaver Company Code Mission, core values and code of conduct for sustainable business
relationships with chain partners, customers and other stakeholders. To support that, we drew up our company code. In it, we describe our mission, our core values, our responsibilities towards
(in million Euro)
118
113
stakeholders and the standards and rules that apply to our staff.
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In all of the regions in which we are active, and during business takeovers, this company code is our guiding principle and we remain true to our own vision and values.
2019
2020
The Indaver company code forms the basis for our other policies,
2021
such as the Carbon Management Plan and our Information Security
Group EBITDA
Policy and Competition Compliance Policy (see: p. 106-107). The company code is a good indication of the areas where we can
579.0
2019
600.8
2020
238.4 162.5 125.6 104.5 16.8 2021
Group operating revenue 101
hold each other accountable. Everyone knows exactly what they can
647.8 Belgium Germany The Netherlands Ireland/UK Other
expect from Indaver and what Indaver expects from them. We demonstrate that good business practices go hand-in-hand with sustainability. Read our company code for more information on how our values determine our relationships with our stakeholders.
PROSPERITY
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HE ALTH Y FINANCIAL BA SIS FOR SUS TAINAB LE GROW TH GREEN LOANS FOR SUSTAINABLE PROJECTS
Gold Renewed
Indaver realises numerous projects that involve
CSR EFFORTS REWARDED
considerable investment. We finance these partially
In 2021, EcoVadis critically assessed
through our own funds and partially through bank loans.
Indaver again, on four areas of
We also make use of green finance.
Corporate Social Responsibility
If you want this type of loan, then as a company you must
(CSR):
be able to demonstrate that your project is sustainable
Environment.
and/or that it fits within the company’s sustainable
Ethics.
activities and that you also report on your activities
Working conditions.
transparently. This screening is done by an independent
Sustainable procurement policy.
consultancy. The international assessment platform for sustainability In 2021, the IndaChlor project became operational.
in companies once again rewarded our efforts with Gold.
We financed IndaChlor partially with a green loan.
The 96th percentile secured our place in the top 5 of all businesses assessed in the Waste management and Treatment category. We improved our score by 10 points in the area of Ethics, thanks to even better reporting on our policy documents.
FORECAST EcoVadis also makes suggestions for improvement after every audit. For the completely new assessment that is scheduled for 2022, we are working on our policies regarding the Modern Slavery Act and modifying our whistle-blower policy with an online reporting system and an associated follow-up system for complaints.
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PROSPERITY
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GOOD AND RELIAB LE NEIGHB OUR AND PAR TNER In line with our core values, we try in all sorts of ways to be a good neighbour to the residents who live near to our facilities. We believe this is important because we realise that our activities can have an impact on our environment. We also want to be a reliable partner in the region where we work.
and Natuurpunt (Nature Point). The members exchange
SAFETY & SUSTAINABILITY AWARD
information with us, discuss new developments and
The Waste Reduction Team for Pfizer Puurs, in Belgium, half of whom
can share their concerns. Thanks to the Neighbourhood
are Indaver staff, managed to win the Safety & Sustainability Star
Council, we can maintain good contact with everyone
Award 2020. This prize is part of Pfizer Global’s sustainability
involved in the immediate area surrounding our site in
programme and focuses on energy performance, saving water,
Antwerp.
renewable sources, recycling/reuse and waste management.
We usually organise open days on some of the sites for the
We would have liked to celebrate its 30-year anniversary
The team received the prize for realising multiple recycling and
local residents and the families of our staff. In 2021, that
in 2021, but the restrictions made it impossible. The
recovery projects, among other things.
was hindered by the various restrictions in force due to the
celebration took place in the spring of 2022.
coronavirus pandemic. Conferences, network meetings and talks were also either called off or held as a limited online version. Where possible, we participated in meetings, held talks or still managed to organise some activities.
30 YEARS OF THE NEIGHBOURHOOD COUNCIL Our site in Antwerp (Belgium) has had a Neighbourhood Council for 30 years. This Neighbourhood Council currently has almost 50 members. They are representatives from the surrounding businesses, municipal authorities
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and interest groups, such as the Environment Council
PROSPERITY
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GOOD AND RELIAB LE NEIGHB OUR AND PAR TNER CHARITIES Indaver in Ireland contributes to a fund every year as part of its connection to the local environment, and also did so in 2021. The fund decides which local charities will receive a contribution. More info www.indaver.com/ie-en/sustainability/social-commitment/
SANOFI WATERFORD PROJECT INDAVER ACTIVE IN REDUCING THE CONSUMPTION OF PLASTICS In 2021, the global pharmaceutical company Sanofi held a competition for all of its sites to come up with innovative solutions to reduce its
PARTNERSHIP
impact on the environment. The Green Team from the Waterford site in Ireland, of which Indaver
Art
was also a part, was one of the three winners in
Vlaanderen Circulair (Circular Flanders) is an important
the category Planet Mobilization. This was a
collaboration between government authorities, businesses, social
fantastic result considering there were
organisations and research institutions that want to bring about
161 submissions from 29 countries.
the transition to the circular economy. Sanofi Waterford will receive 630,000 euros to
PHOTOGRAPHER WORKS FROM LANDFILL SITE
Paul De Bruycker, CEO of Indaver, has been the chairperson of
invest in its project over three years. The project
For his project #herecomestheflood, photographer Rem van
Vlaanderen Circulair since 2020. De Bruycker is working alongside
will include organised clean-up actions in the
den Bosch was looking for the highest point in Zeeland (the
the partners of Vlaanderen Circulair to make the move from
environment (coast, mountains and other nature
Netherlands). Apparently, that is Indaver’s North- and Mid-Zeeland
experiments to upscaling successful practical examples. This fits
areas) surrounding Waterford; a school campaign;
landfill site. He uses the landfill site as the backdrop for part of his
in seamlessly with the policy that Indaver applies and with the role
the development of an app; and a scheme to allow
series of photos that show how high the water would be if there
it plays in the circular economy.
consumers to shop more sustainably. As part of
were no dykes or dams. Two acrobats, dressed in red clothes, which take their origins from traditional Zeeland costumes, balance on a high, red ladder. The series #herecomestheflood covers all of the provinces, including tourist areas and less well-known places.
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VLAANDEREN CIRCULAIR
vlaanderen-circulair.be
the Green Team, Indaver took part in the project to make consumers more aware of the use of plastics and how to reduce this.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
PROSPERITY
OPERATIONAL EXCELLENCE
OPER ATIONAL E XCELLENCE SOCIAL CONTEXT
OUR APPROACH
EUROPEAN LEGISLATION DRIVES IMPROVEMENTS
BUSINESS CONTINUITY AND PROCESS ASSURANCE
The European legislation on waste and waste treatment is prone to change.
Indaver guarantees constant service provision to its customers. Our Business Continuity
The Waste Framework Directive was amended in 2018. According to the reporting
Plan takes precedence where necessary. To guarantee operational reliability, we invest in
regulations, the European Commission is working on a revision for which the first
process assurance: we investigate and safeguard our processes, chart the risks and, where
steps were taken in 2021.
possible, improve our processes. With this approach we guarantee the same quality of
In 2018, the BREF document, Best Available Technique (BAT) Reference Document, for
service provision to every customer, regardless of the region.
waste treatment techniques was revised; in 2019 the document for waste incineration was revised. A BREF document sets out what the most environmentally friendly and best
KNOWLEDGE MANAGEMENT
available techniques are that businesses in a particular sector can use and the impact that
To be able to guarantee processes, our staff must know what their role is within a specific
these facilities are allowed to have.
process and in the chain. Thorough professional knowledge is vital for this. E-learning
Member States have four years to establish the change as legislation.
provides opportunities for everyone in the same role to gain the same knowledge. We opt for a flexible offer, so that staff can increase and update their expertise in the best possible way. In addition, we use every option available: traditional, on-the-job training, e-learning, video and animation.
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PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OPERATIONAL EXCELLENCE
IMPROVING PROCESSES AND SERVICE PROVISION One of Indaver’s core values is ‘continuously improving’. We therefore attach great importance to our improvement methods. We implement successful improvements throughout our service provision, on the one hand, and, on the other, we ensure our existing processes are protected.
POLICY DOCUMENTS The Indaver policy documents form the basis for our sustainable processes and service provision. In 2021, our
incineration and the associated CO2 emissions. We also
focus lay on further refining our Carbon Management
generate sustainable energy during recycling and treatment
Plan, Information Security Policy and the Competition
processes, which is used to replace fossil fuels. And we
Compliance Policy.
work on research projects to capture CO2 and find useful
Carbon Management Plan
applications for it.
Our investments in high-tech facilities, so that we can recycle more, and in steam and heating networks reflect our
CLEAR STRATEGY ON GREENHOUSE GASES
long-term strategy. They also demonstrate that we actively
The Indaver Carbon Management Plan translates the
support the European and national policies as we strive for a
European Green Deal’s increasingly ambitious objectives
climate neutral European Union.
to be climate neutral in 2050 into our own strategy. In
In our Carbon Management Plan, we name concrete projects
addition, we always opt for collaboration with our chain
to achieve these objectives.
partners, customers and other relations.
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The prevention of CO2 emissions is our priority. We do this
by recycling down to a molecular level, so that we can avoid
PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OPERATIONAL EXCELLENCE
IMPROVING PROCESSES AND SERVICE PROVISION Information Security Policy
INCREASING CYBER CRIMINALITY
As part of this, we split off some networks, further adjusted our Disaster Recovery Plan-Business Continuity Plan and
One of the side-effects of the pandemic was the considerable
implemented security-awareness measures and an associated
speed with which Indaver digitised its organisation. Wherever
information campaign. A Security Operation Centre (SOC)
possible, colleagues worked from home, but they needed the
was set up and we appointed a Chief Information Security
appropriate software and hardware to do so. We were able to
Officer (CISO). All procedures and policies are based on the
make this change efficiently.
ISO27001 standard.
At the same time, we are well aware that the far-reaching digitisation of our business activities requires adequate and
Information Security Policy
up-to-date data security. Precisely because internal and external processes are now more frequently linked to each other, protection against cyber-attacks has become a top priority. There has been an abundant increase in ransomware, cyber intrusions, data leaks and other undesirable digital activities from criminal organisations.
Improvement actions
COMPETING ETHICALLY IN A FAST-CHANGING SECTOR
Within the waste management and waste treatment sector, changes are being constantly made and these differ from country to country. The same applies to the complex area of competition law.
Data security is therefore also a top
Various waste companies are entering
priority for Indaver. In 2021, a security
into partnerships to improve their
maturity assessment was conducted,
services, save costs and strengthen their
commissioned by the Board of Directors.
market position. However, not all forms
We have rolled out improvement
of collaboration are permitted. The waste
actions in four main areas: the ICT
sector is also bound by rules.
infrastructure and platform; operational technology; remote
In our Competition Compliance Policy, we lay down our
access; and governance. Also, in accordance with our
ethical behaviour standards with which we can influence the
Information Security Policy, we based ourselves on the NIST
market competitively.
Cybersecurity Framework approach. 107
Competition Compliance Policy
Competition Compliance Policy
PROSPERITY
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IMPROVING PROCESSES AND SERVICE PROVISION Continuity
ADEQUATE STORAGE CAPACITY Indaver’s customers expect continuity in its service provision. Adequate storage capacity is important to be able to treat the supply of waste streams efficiently and safely at all times. The treatment capacity for hazardous and complex waste, in particular, is under pressure due to the economic upturn. In disaster situations, that buffer is vital to maintain a constant supply and treatment capacity. Furthermore, by buffering we can make optimum use of every load for treatment. Repacking loads means that we can efficiently adapt them to the acceptance criteria for the specialist treatment facilities. We continually invest in
Thanks to this transparency and monitoring, we gain better insight into our free capacity and we can further
the operating area.
improve the storage management and treatment process.
Storage+ Terneuzen
New Tank Park in Biebesheim
In 2021, we were able to start using our new tank park
In 2021, our Biebesheim site (Germany) brought a new
in Terneuzen (the Netherlands). With this extra storage
tank park into operation. This extra storage capacity for
capacity we are responding to the growth of the
liquid waste streams means we can accept around 80%
Dutch IWS market and ensuring even higher quality,
more liquids for treatment. We also invested in our own
greater efficiency and an even better service
extinguishing system, to make us independent from the
provision.
public water grid. In Biebesheim we now have two new
Digital information system Hamburg
improving and supplementing our storage capacity.
Extra storage capacity of 700 m3 was made available to
Antwerp Tank Park
new tanks. They make it possible for us to accept a wide
In 2020, we renovated the infrastructure of our tank park in Antwerp (Belgium), which represents approximately 4,000 m3 of storage. In the new system, there is a separate unloading dock for each stream, with a safe unloading platform equipped with its own
108
extinguishing system. This ensures fast unloading, without wastage or spillage, at a safe distance from
tanks with extinguishing water and our own pump system.
our tank park in Hamburg (Germany) in the form of two range of different chlorinated liquids in Hamburg.
FORECAST
In 2021, we also invested in a new information system
In Biebesheim we are building a new entrance with a new
for the storage management of drums and similar
weighbridge to reduce the pressure on the intersections on this
packaging. Using this digital system, we can automatically
site. The one-way traffic system will improve safety.
trace the waste streams on the treatment site.
In addition, we are investing in a new storage hall for 5,000 tonnes
The barcodes and RFID (Radio Frequency Identification)
of waste. The new hall will make it possible to accept
let us see at a glance whether the waste is in the
contaminated soil from various remediation projects and to store
pre-treatment phase, the mix phase or the final treatment
it while it awaits treatment. The storage hall will be put into
phase.
operation in the summer of 2022.
PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
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IMPROVING PROCESSES AND SERVICE PROVISION Campaign
IED Directive
The contamination of VFG waste is increasing. In the
One of the results of the European Union’s IED (Industrial
Netherlands, organisations within the sector and the
Emissions Directive) are the BREF documents. These
government have taken initiatives to improve the quality
documents describe, for each sector, what are the most
of the VFG chain. In 2020, the uniform dos and don’ts
environmentally friendly techniques that businesses can
list for VFG waste was published, which made it clear
use. They also specify the maximum emissions permitted
to citizens what does and does not belong in this waste
for these facilities.
stream. This list was included in the National Waste Plan
Member states have four years to establish this
[Landelijk Afvalplan] (LAP3) and thus became part of the
implementation in legislation.
Netherlands’ environment policy.
The BREF document for waste treatment techniques was
In 2021, a lot of attention was focused on this list and
revised in 2018 and will apply from 16 August 2022. The
on the need for more and purer VFG waste. Indaver also
BREF document for waste incineration, revised in 2019,
conducted a specific campaign for the quality of collected
will apply from 2 December 2023.
FOCUS ON BETTER SEPARATION OF VFG WASTE
BREF DOCUMENTS
VFG waste in 2021. Under the slogan ‘Samen zorgen voor schonere compost’ [‘Working together for cleaner compost’], we put out adverts, advertorials and articles in various professional journals and in our own newsletter.
BREF in Belgium In 2021, Indaver filled out and submitted the BREF check lists for its incineration facilities. In Belgium, the legislation is being translated into VLAREM III, which will set the emissions limits, among other things. For a number of parameters, lower values, and therefore stricter standards, will probably be applied, in particular for nitrogen oxide (NOx) and dioxins. At the same time, in Flanders there is a government requirement that for new projects and permits, studies must be carried out on the emissions, the levels and effects of NOx on nature areas and how those effects can be reduced. The results will
Verbeterde dienstverlening
determine whether or not a permit is granted. It is expected that the results of the study, which must be submitted within two years, will lead to additional measures. Indaver is setting up one such study for our sites in Doel and Antwerp.
Working together for cleaner compost
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OPERATIONAL EXCELLENCE
IMPROVING PROCESSES AND SERVICE PROVISION Improved Service Provision
PROGNOSIS-APPROACH WITH CAPACITY PLANNING In 2021, we set up a prognosis-approach for packaged and bulk solid waste. With a forecast of up to six months, rather than weeks, we look at how much waste will be generated by our customers. Based on our treatment capacity and that of the external facilities, we draft a global capacity plan. This gives us insight into potential sticking points, such as overcapacity or even a capacity shortage. Using this information, we make an operational plan for the weeks to come with suitable instructions for order management and planning. Thanks to this prognosisapproach we can stock waste temporarily, postpone certain campaigns, or bring in an external treatment facility, for example. And we ensure our customers can always count on the continuity of our service provision. In 2020, we successfully applied this prognosis-approach
the dewatered sludge is taken away and is treated in the fluidized bed incinerator on our site in Doel (Belgium).
respond quickly and provide solutions-
building site due to an expansion involving new production
oriented responses to our questions and
buildings and laboratories. There was no space left for IST’s mobile plant. For this customer, this would mean environmental and economical setback.
Bernd Dietrich, Disposal Management Sika Duitsland GmbH
Fast action Indaver quickly came up with an alternative proposal: we would carry out the dewatering on our own site in Kallo. This was both financially and operationally feasible. With four vacuum tankers, each able to handle 30 tonnes of sludge, we transported the waste to Kallo, where staff
For one of our permanent Belgian pharmaceutical
IST’s worth: the expert in sludge dewatering and
by 95%. The effluent that is released immediately goes
suggested collection dates.
more than 100 extra tonnes of liquid sludge waste – an
bed incinerators and the wastewater went to a third party.
own site. IST can reduce the volume of liquid sludge there
degree of flexibility with a big treatment
In 2021, however, the customer’s site had turned into a
Indaver helps to find solutions
performs the dewatering campaign on the customer’s
partner in Indaver, which combines a high capacity. Furthermore, our contact people
from IST were ready to dewater the liquid waste. The
customers Indaver Separation Technologies (IST) regularly
We have found a reliable treatment
Construction Activities
to bulk liquid waste.
ALTERNATIVE DEWATERING CAMPAIGN
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back into the customer’s water purification system and
residual sludge was transported to the nearby fluidized With this quick thinking, we have once again demonstrated separation technology.
PROSPERITY
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SECUR IT Y IN THE CHAIN Also for waste flows
As a waste manager, Indaver is part of the materials cycle. Cooperation in the chain is a condition for performing our work optimally, with chain security being an integral part.
the composition and properties of a waste stream. We are continually working to improve chain safety. Ultimately, all of our sites will benefit from the experience we gain in Antwerp.
CHAIN SECURITY In Antwerp (Belgium) a four-year project to work on a proactive safety culture based on a chain mentality has been underway since 2019. If everyone within the chain for a waste stream ensures all information is available and kept up-to-date, then we can keep the risk of an incident to a minimum. The primary cause of incidents is, in fact,
Modifying a culture takes time and patience. It involves influencing behaviour and even with regard to safety, this is the hardest part.
Up-to-date information
Luckily, the initiative in Antwerp
It starts with the customer, who best knows the waste
is being emulated on the Dutch
stream that we are going to treat. The customer fills in a digital form for each new waste stream, and for known waste products whose composition has changed. In consultation with sales and waste treatment, the customer
sites IWS in Terneuzen and IST in ’s-Gravenpolder. Working together and learning from each other is
also suggests a treatment method.
important, that is why the chain
Using a sample and this information, our laboratory
mentality appeals to me. Knowing
assesses whether the waste is suitable for the suggested treatment. For this analysis, various tests (reactivity and compatibility test) or thermal screening (for direct
what effect your actions have on another department is hugely
injection) are available. All of our laboratories use this
important to ensure processes run
procedure, which is adapted to suit the composite
properly and safely.
products treated locally. Peter de Meij
Reporting Chain safety works best if operators don’t just resolve problems in-situ, but also report them back to the chain. At that point we can do structural work on safety.
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Safety Expert SHE Indaver Nederland
PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OPERATIONAL EXCELLENCE
DIGITISATION HELPS US TO IMPROVE Digitisation is the answer to many of the issues we face. During the pandemic, that became apparent once again when a large number of Indaver staff members had to work from home. But it also applies in the administrative treatment of our processes and the connection to our customers’ systems. Digitisation offers efficiency, quality, speed and convenience.
WORKPLACE OF THE FUTURE The ‘Workplace of the future’ project, which began in
stream that we collect from a customer and remains there
2020, was further implemented in 2021. The aim is to
throughout the entire management and treatment process.
provide staff with safe and user-friendly access to our
Data are added with every action undertaken, such as the
systems and to simplify mutual collaboration.
collection date and location, customer reference, financial
We monitor waste streams using track & trace and we
agreements, weight, storage location, treatment method,
record non-conformities on Apps.
transport regulations, etc. Therefore, we can request the
A large part of our work is now done in the cloud.
safety information at any time with a simple scan. This
By logging in, just once, we gain access to all of the
is in line with our safety policy, which we are continually
relevant programmes, including good video and audio
improving. The IndaScan reports give our customers
programmes. This makes it easier to work from home and
valuable insight into their supply management, where and
to work collaboratively, both internally and externally.
how certain waste streams and volumes are generated.
Hazardous and non-hazardous waste
INDASCAN 2.0: SMART AND EFFICIENT WASTE TRACKING Knowing where a waste stream is at any given time is essential for every waste management company. But it’s also essential for our customers in the pharmaceutical industry, for example. Together with a few industrial customers, Indaver has developed the track & trace IndaScan 2.0, which was first implemented in the summer of 2021 on loads going from an Irish pharmaceutical company to our Belgian facility in Antwerp. With the IndaScan 2.0 we guarantee full traceability of the hazardous and non-hazardous waste that is entrusted
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to us. A QR code is attached to every package of a waste
Working together with them, we can use the IndaScan 2.0 for more sustainable waste management. The IndaScan 2.0 has now also been implemented for a number of pharmaceutical customers.
PROSPERITY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
OPERATIONAL EXCELLENCE
DIGITISATION HELPS US TO IMPROVE AUTOMATIC REGISTRATION
CUSTOMER ZONE IMPROVED
SAFETY AND E-LEARNING COURSES
In 2020, IndaChlor (France) was our first site where loads
In early 2021, we made a number of improvements to
For several years, Indaver has been dedicated to offering
were registered entirely automatically. In 2021, our Belgian
our Customer Zone for IWS customers. We carried out
e-learning courses to increase professional knowledge. The
sites Willebroek and Doel also implemented this digital
a technical upgrade that was visible in the new look. For
advantages are clear. You can follow an e-learning course
registration system for incoming loads. The transporters
instance, thanks to new software, data is available faster,
at your own pace, at a time to suit you, from wherever
go through a digital pre-registration, after which the
our customers experience enhanced user-friendliness and
you are, as long as you have a good internet connection.
driver receives a QR code. This code is scanned at the
they can navigate the e-reporting more intuitively.
Furthermore, everyone is offered the same content in the
registration and weighbridge terminals. The operators
same way. We are now also developing our own e-learning
can monitor the status changes of all people and goods
course in the field of safety, including how waste should
registrations on the site online, on their tablet.
be supplied safely to our grate incinerators, fluidized bed incinerators and pre-treatment plants.
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PROSPERITY
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OPENNESS AND K NOWLEDGE SHAR ING From our core value of ‘ensuring transparency in communications and actions’, knowledge sharing is one of Indaver’s most important strategic skills. We do this at all levels and in every sector. Unfortunately, in 2021, meetings, company visits, open days and conferences could not always be held or could only be held online. We were nonetheless able to share our expertise several times.
Speakers
SUSTAINABLE CITY In the summer of 2021, the University of Antwerp (Belgium) organised a digital course on the Sustainable City. Over five days, participants looked for the possibilities of using technology to make cities more sustainable. Two
Working together for quality NVRD conference 2022
as a key part of the circular economy. They also raised
FORECAST NVRD CONFERENCE
awareness of how the European waste legislation and the
In 2022, the annual conference of the NVRD, the Dutch association
European Commission’s Green Deal further bear out that
for cleaning and waste-disposal experts (Nederlandse Vereniging
idea and provide a legal framework for it.
van Reinigings- en afvalverwijderings Deskundigen), was held in
Our colleagues used Plastics2Chemicals and the ECLUSE
Zeeland. Indaver organised the conference together with the
steam network as examples of technological innovations. In
Zeeland Cleaning Service (Zeeuwse Reinigings Dienst - ZRD). The
addition, they focused on the challenges that the scaling-up
topic was ‘Working together for quality’. After all, to end up with
of industrial projects brings.
good quality compost, we need pure VFG waste, and that requires
Indaver staff members talked about waste management
cooperation along the chain between the collector and the treater.
FLANDERS ENERGY PLATFORM In November 2021, the third edition of the Flanders Energy Platform was organised in Antwerp (Belgium). Indaver CEO Paul De Bruycker was one of the participants who spoke to the Flemish market leaders. The topic concerned the affordability and availability of green energy. The aim of the platform is to make the Belgian energy transition to a green and circular economy speedy, feasible and affordable.
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EDUCATORS AND EDUCATION The Flemish Young Enterprises (Vlaamse Jonge Ondernemingen - Vlajo) organises the largest education project between schools and businesses in Flanders (Belgium) each year. In 2021, Indaver was able to make a contribution to the project. One of our staff spoke with sixth year Technical Science students at a training institute in Essen about entrepreneurship within the circular economy.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
PROSPERITY
GROWTH AND INNOVATION
GROW TH AND INNOVATION SOCIAL CONTEXT
OUR APPROACH
COMPETITIVE MARKET
FURTHER STRENGTHENING A STABLE POSITION
There is huge pressure on the market, with fierce competition. Growth is possible partly
Indaver’s economic position is stable. From this good starting position we are
through takeovers, including international takeovers. While, on the one hand, the number
continuously looking for opportunities to further strengthen our market position in all
of companies that treat waste is reducing, on the other hand, a part of the waste sector is
our regions. We can grow in a controlled way through targeted acquisitions. We opt for a
facing a shortage of available treatment capacity. All businesses are looking for innovative,
takeover only if it fits with our strategy and strengthens Indaver’s future.
sustainable and safe solutions.
We are now active in nine countries. This increase in scale strengthens our negotiating position on the market.
FLEXIBLE, INNOVATIVE SERVICE PROVISION
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Waste management is a complex subject. In addition, the market is continuously
ENCOURAGING TECHNOLOGICAL INNOVATIONS
developing and regularly updated legislation and regulations set new and stricter
Indaver encourages new technological innovation projects and business cases. Our focus
requirements. For those supplying the waste streams, this is a reason to choose service
is always on the transformation to the circular economy, whereby we can ensure a clean
providers who can give them total peace of mind on these developments. They require
future together. We are careful in our choices and take into account the quality demands
flexible and relevant solutions that fulfil their specific needs.
for waste set by buyers. New techniques must be reliable, environmentally sound and
In turn, the European goals for the climate, the recovery of materials and energy, and
financially responsible. New business cases must fit our strengths and our strategy.
waste legislation demand innovative business models and a wide range of collaborative
Our staff have specific expertise that allows us to serve interesting niche markets.
partnerships.
We bundle this knowledge into business lines.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
PROSPERITY
GROWTH AND INNOVATION
NEW ORGANISATION S TRUC TURE OFFER S OPPOR TUNITIES The world is changing, including that of waste management and waste treatment. The European Commission has opted for the transition to the circular economy and the reduction of CO2 emissions, among other things. This policy is also the policy that Indaver favours. We focus on the recovery of raw materials, energy and CO2 from the waste we treat. Indaver is growing steadily both geographically and in our treatment portfolio. We look into opportunities that fit with our core values and with the transition to a circular economy. At the same time, the complexity of our service provision is also growing. We have to deal with legislation and regulations from Europe and from the other countries in which we are operational. To continue to meet our customers’ wishes and demands and to further strengthen our operational reliability, we worked on our new organisation structure in 2021 in the form of business lines and a shared service structure. We can now respond even better and faster to changes in the market, responding flexibly and with agility to the chances that arise.
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De nieuwe structuur is per 1 januari 2022 ingegaan.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
PROSPERITY
GROWTH AND INNOVATION
OPPOR TUNITIES FOR THE E XPER T S IN NICHE MARKET S Indaver has both very broad and very specific knowledge. With this specialist knowledge, we serve niche markets in which customers have a strong need for tailormade service provision. This service provision is accommodated by two entities. Landfill Reconversion has in-depth knowledge of the lifecycle of landfill sites and their sustainable management. Its service provision is focused both inside and outside the regions where Indaver is operational. Indaver Separation Technologies (IST) offers its knowledge and experience in the field of sludge dewatering and separation technology on-site.
LANDFILL RECONVERSION HAS GREAT AMBITION
customers in the Netherlands (with guaranteed landfill
The Landfill Reconversion business line has existed since
Europe our knowledge of and expertise in the lifecycle of
2019. Its basis lies in the more than 35 years that Indaver
landfill sites and their sustainable management.
has spent developing processes for waste products that
capacity), we are specifically focused on marketing in
cannot be reused, recycled or incinerated. The knowledge
The Netherlands
and experience that Indaver has gained were strengthened
We were able to make headway in the Netherlands in
by the (2019) acquisition of Grontmij BRP.
2021 by purchasing the industrial site Roodehaan in
This takeover enriched the existing knowledge and
Groningen. This will allow the Stainkoeln landfill site to
experience of international landfill management that
increase its capacity with Stainkoeln 3 (see: p. 76).
Indaver invested in the Landfill Reconversion business line. In addition to looking after the interests of existing
Europe Internationally, we see many available opportunities. We have the expertise to support foreign governments in the necessary translation to more responsible storage of waste streams. To get a sustainable landfill project off the ground effectively and to make it successful, European financial support is required. We can take care of such complex applications as part of our total package. Also in 2021, the travel restrictions due to coronavirus, which differed by country, hindered the effective expansion of our portfolio. There was no lack of ambition. The plans are ready and we are in talks with several parties.
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PROSPERITY
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OPPOR TUNITIES FOR THE E XPER T S IN NICHE MARKET S IST SEES OPPORTUNITIES FOR EXPANSION Indaver Separation Technologies (IST) has more than 30 years of specialist experience. The service provision consists of separation techniques for sludge dewatering and water purification for European industries, in particular.
Optimum Deployment
Quality Partner
In 2021, a new operator app was developed in
Thanks to its clear organisational structure, IST can carry
collaboration with BIS/ICT. All operators, including
out its service provision even more efficiently and can
external operators, now have up-to-date information,
respond flexibly to the market and new opportunities.
such as checklists, time sheets and maintenance reports.
With a permanent base in the Netherlands and Belgium,
A supplementary training schedule was drawn up that
IST is well positioned to be a quality partner for industries
staff can also use to expand their knowledge. The
in France and Germany.
30-year-old laboratory was completely renovated and is ready to carry out the growing number of analyses.
Fixed and Mobile Facilities For the industries, sludge dewatering is not part of their core business, but it is an essential activity. As a specialist, IST carries out this work for them. It does this with permanent facilities on the customer’s site that operate continuously. IST also has mobile facilities. These can be used during adjustment or maintenance works, the perfect time to carry out sludge dewatering. The mobile facilities are also used in the event of a disaster to guarantee the continuity of the customer’s business processes.
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CONTROLLED GROW TH Indaver’s financial basis is sound and it has a good starting position in several parts of Europe. Growth is good, but it is not a goal in itself. We want controlled growth. We are keeping our eyes open for developments that can improve our market position and increase our work area. But these must always be in a manner that fits our vision and core values.
Project
Catching up
Ready for Construction
Where energy recovery from incineration is concerned, the
In the summer of 2021, a start was made to get the
United Kingdom and Ireland, where we are also active, are
Rivenhall site ready for construction. More than
lagging behind in comparison to Belgium, the Netherlands
2.5 million tonnes of soil was moved. The soil will be used
and Germany. Around 20–25% of the residual waste there
to restore the neighboring quarry back to agricultural
is landfilled or exported for treatment abroad. However,
use. The site preparation works will take over a year to
both countries are now trying hard to catch up and are
complete.
working on their own waste-treatment infrastructure.
RIVENHALL: INVESTING IN A NEW WASTE-TO-ENERGY PLANT
FORECAST
Indaver is building a new waste-to-energy plant in South-
The facility will be fully operational by the end of 2025.
East England in a quarry next to the former Rivenhall
Commissioning of the facility is expected to take place during 2025.
airfield. This project involves an investment of 555 million Euros, the largest investment for Indaver to date.
WOODHOUSE FARM
The new facility will treat as much as 595,000 tonnes
On the site stands a 17th-century farm, ‘Woodhouse Farm’, which
of household and similar commercial waste each year.
will be renovated. The farm will house a local museum that will
Rivenhall fits with our strategy to convert waste into
include objects found during the restoration. During a
energy and will contribute to the UK climate goals in
consultation evening with local residents, various suggestions
terms of sustainably generated energy.
were made to further supplement this historic site, such as a visitors’ centre. Indaver greatly appreciates the input from and the implementation by local residents and we want to make Woodhouse Farm a space that is of interest to the local community for the future.
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PROSPERITY
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GROWTH AND INNOVATION
PROJECT
CONTROLLED GROW TH
RESOURCE RECOVERY CENTRE RINGASKIDDY The proposed Resource Recovery Centre Ringaskiddy (RRCR) in County Cork will be a sister site to our facility in Meath. It will treat circa 240,000 tonnes per year of household, commercial, industrial, non-hazardous and suitable hazardous waste and will generate electricity for export to the national electrical grid. Given the facility’s location in the middle of an industrial hub, there is the potential for a district heating network as well as projects aimed at the decarbonisation of heat and transport. Subject to the outcome of a legal challenge to the Court’s decision to refer the project back to the planning authority, a final planning decision is expected in 2022.
PROJECT WASTE-TO-ENERGY PLANT ARC21 The proposed arc21 residual waste treatment project, which is in planning, is being developed by the Becon Consortium of which Indaver is
INDAVER GERMANY
the lead party. The design, finance, build and operating contract for this municipal waste facility is being procured by arc21, the waste
Since the end of 2020, Indaver Germany has been owned
management group which represents six councils in the eastern region of Northern Ireland and 60% of the population. The project consists
entirely by Indaver Holding. The Indaver Deutschland
of a Mechanical Biological Treatment building, a 220,000 tonnes per year waste-to-energy plant and a visitor centre.
Gruppe (Indaver Germany Group) came into existence in
Although the planning authority recommended approval for the construction of the facility for the fourth time, the Minister for
2008, with both Indaver and NIBC Bank as shareholders.
Infrastructure decided to refuse the project. Indaver and arc21 will jointly appeal the planning decision process through the Courts. This is
We were able to take over the NIBC’s 49% share.
only one of a number of steps involved in the overall permitting process and both arc21 and Indaver remain committed to the development of this project.
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INDAVER AND GRI REPORTING
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
INDAVER AND GR I REPOR TING At Indaver, sustainability is integral to our commitment
GRI is an international, independent organisation that
GRI provides the world’s most widely used standards
to the circular economy. In this Sustainability Report, we
helps businesses, governments and other organisations
on sustainability reporting and disclosure, enabling
refer to the GRI criteria that are relevant to our sector.
to understand and communicate the impact of business on
businesses, governments, civil society and citizens to make
This report has been prepared in accordance with the
critical sustainability issues, such as those described in the
better decisions based on information that matters.
“GRI Standards core option”.
UN’s SDGs. While business and government leaders can
See the table for ease of reference.
agree with international principles, GRI’s guidance helps to put these principles into practice.
GRI Standard
Disclosure
Page number(s) and/or URL(s)
GRI 101: Foundation General Disclosures GRI 102: General Disclosures
Organizational profile 102-1 Name of the organization
INDAVER, p. 1
102-2 Activities, brands, products, and services
Our service provision, p. 16 - 20; Our service provision, p. 16
102-3 Location of headquarters
https://www.indaver.com/en/disclaimer-navigation/company-data/
102-4 Location of operations
Indaver Group in Europe
102-5 Ownership and legal form
https://www.indaver.com/en/disclaimer-navigation/company-data/
102-6 Markets served
Indaver Group in Europe
102-7 Scale of the organization
Indaver Group in Europe, p. 21; HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH p. 101
102-8 Information on employees and other workers
Finding and connecting people, p. 28 - 29
102-9 Supply chain
From waste to sustainable energy and raw materials, p. 9;
102-10 Significant changes to the organization and its supply chain
European policy determining factor for the waste sector, p. 11-13
102-11 Precautionary Principle or approach
Our core values, p. 10; European policy determining factor for the waste sector, p. 11-13; SUSTAINABLE DEVELOPMENT GOALS, p. 14
102-12 External initiatives 102-13 Membership of associations
Indaver is a member of the following organisations: https://www.indaver.com/be-en/in-belgium/memberships/
Strategy 102-14 Statement from senior decision-maker
WORKING TOGETHER ON A CIRCULAR ECONOMY, p. 3
102-15 Key impacts, risks, and opportunities
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
Ethics and integrity
122
102-16 Values, principles, standards, and norms of behavior
Our core values, p. 10; INDAVER Company code, p. 101; https://www.indaver.com/fileadmin/indaver/Documents/ Charters/Indaver_company_code_ENG.pdf
102-17 Mechanisms for advice and concerns about ethics
HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH p. 102; Competing Ethically in a Fast-Changing Sector, p. 107
INDAVER AND GRI REPORTING
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
Governance 102-18 Governance structure
https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf
102-19 Delegating authority
https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf
102-20 Executive-level responsibility for economic, environmental, and social topics
https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf
102-21 Consulting stakeholders on economic, environmental, and social topics
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
102-22 Composition of the highest governance body and its committees
https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf
102-23 Chair of the highest governance body
https://www.indaver.com/fileadmin/indaver/Documents/Charters/Corporate_governance_charter.pdf
102-29 Identifying and managing economic, environmental, and social impacts
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
Stakeholder engagement 102-40 List of stakeholder groups
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
102-42 Identifying and selecting stakeholders
SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Involving stakeholders, p. 15
102-43 Approach to stakeholder engagement
SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Involving stakeholders,, p. 15
102-44 Key topics and concerns raised
SUSTAINABILITY REPORT MEETS EXPECTATIONS, - Materiality Matrix, p. 15
Reporting practice
GRI Standard
102-45 Entities included in the consolidated financial statements
HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH , p. 102
102-46 Defining report content and topic Boundaries
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
102-47 List of material topics
SUSTAINABILITY REPORT MEETS EXPECTATIONS, p. 15
102-48 Restatements of information
n/a
102-49 Changes in reporting
n/a
102-50 Reporting period
https://www.indaver.com/be-nl/duurzame-aanpak/duurzaamheid-rapportering/
102-51 Date of most recent report
Sustainability report 2020; https://www.indaver.com/be-nl/nieuws-media/publicaties/
102-52 Reporting cycle
Yearly; https://www.indaver.com/be-nl/duurzame-aanpak/duurzaamheid-rapportering/
102-53 Contact point for questions regarding the report
p. 130
102-54 Claims of reporting in accordance with the GRI Standards
Indaver and GRI reporting, p. 122
102-55 GRI content index
Indaver and GRI reporting, p. 122-126
102-56 External assurance
AUDITS IMPROVE THE QUALITY OF OUR PROCESSES, p..23; Declaration of validation Bureau Veritas, p. 129
Disclosure
Page number(s) and/or URL(s)
103-1 Explanation of the material topic and its Boundary
CREATING ADDED VALUE FOR CUSTOMERS AND SOCIETY , p. 73
103-2 The management approach and its components
Contributing to prosperity , p. 100
103-3 Evaluation of the management approach
Contributing to prosperity, p. 100
201-1 Direct economic value generated and distributed
HEALTHY FINANCIAL BASIS FOR SUSTAINABLE GROWTH, p. 101
201-2 Financial implications and other risks and opportunities due to climate change
Materials recovery, p.. 45; IMPROVING PROCESSES AND SERVICE PROVISION , p. 106
Material Topics 200 series (Economic topics) Economic Performance GRI 103: Management Approach
GRI 201: Economic Performance
Procurement Practices
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INDAVER AND GRI REPORTING
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
GRI 103: Management Approach
103-1 Explanation of the material topic and its Boundary
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf
103-2 The management approach and its components
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf
103-3 Evaluation of the management approach
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Documents/Group/ Indaver_SustainableProcurementCharter.pdf
103-1 Explanation of the material topic and its Boundary
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf
103-2 The management approach and its components
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf
103-3 Evaluation of the management approach
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
OPERATIONAL EXCELLENCE, p. 105-110; https://www.indaver.com/fileadmin/indaver/Downloads/Competition_ Compliance_Policy.pdf
103-1 Explanation of the material topic and its Boundary
Materials - Social context , p. 45
103-2 The management approach and its components
Materials - Our approach, p. 45
103-3 Evaluation of the management approach
Materials - Our approach, p. 45
301-1 Materials used by weight or volume
Indaver Group in Europe - Volumes Managed, p. 22
301-2 Recycled input materials used
NEW, CLEAR AND SAFE RAW MATERIALS FROM WASTE , p. 46 - 54; WORKING TOGETHER FOR CLEAN COMPOST, p. 55; BIO POWER ALPHEN AIMS FOR GREATER CAPACITY, p. 56
103-1 Explanation of the material topic and its Boundary
Energy recovery - Social context , p. 64
103-2 The management approach and its components
Energy recovery - Our approach, p. 64
103-3 Evaluation of the management approach
Energy recovery - Our approach, p. 64
302-1 Energy consumption within the organization
Climate, p. 57-63
302-3 Energy intensity
Climate, p. 57-63
302-4 Reduction of energy consumption
Climate, p. 57-63
302-5 Reductions in energy requirements of products and services
Climate, p. 57-63
103-1 Explanation of the material topic and its Boundary
IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94
103-2 The management approach and its components
IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94
103-3 Evaluation of the management approach
IMPACT, p. 77; SUSTAINABLE WATER MANAGEMENT , p. 94
303-1 Interactions with water as a shared resource
SUSTAINABLE WATER MANAGEMENT, p. 94
303-2 Management of water discharge-related impacts
SUSTAINABLE WATER MANAGEMENT, p. 94
303-3 Water withdrawal
SUSTAINABLE WATER MANAGEMENT, p. 94
303-4 Water discharge
SUSTAINABLE WATER MANAGEMENT, p. 94
303-5 Water consumption
SUSTAINABLE WATER MANAGEMENT, p. 94
Anti-competitive Behavior GRI 103: Management Approach
GRI 206: Anti-competitive Behavior 300 series (Environmental topics) Materials GRI 103: Management Approach
GRI 301: Materials
Energy GRI 103: Management Approach
GRI 302: Energy
Water and Effluents GRI 103: Management Approach
GRI 303: Water and Effluents
Biodiversity
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S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
GRI 103: Management Approach
GRI 304: Biodiversity
103-1 Explanation of the material topic and its Boundary
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96
103-2 The management approach and its components
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96
103-3 Evaluation of the management approach
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96
304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96
304-2 Significant impacts of activities, products, and services on biodiversity
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96 - 97
304-3 Habitats protected or restored
BIODIVERSITY IS ESSENTIAL FOR ECOSYSTEMS, p. 96
103-1 Explanation of the material topic and its Boundary
Climate - Social context , p. 57
103-2 The management approach and its components
Climate - Our approach, p. 57
103-3 Evaluation of the management approach
Climate, p. 57-63
305-1 Direct (Scope 1) GHG emissions
Climate, p. 57-63
305-2 Energy indirect (Scope 2) GHG emissions
Climate, p. 57-63
Emissions GRI 103: Management Approach
GRI 305: Emissions
305-5 Reduction of GHG emissions
Climate, p. 57-63
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions
KLIMAAT, p. 57-63; IMPACT, p. 77-93
103-1 Explanation of the material topic and its Boundary
Materials, p.. 45; SAFE SINK - Social context, p. 71
103-2 The management approach and its components
Materials, p.. 45; SAFE SINK - Our approach, p. 71
103-3 Evaluation of the management approach
Materials, p.. 45; SAFE SINK - Our approach, p. 71
306-1 Waste generation and significant waste-related impacts
Materials, p.. 45-56; SAFE SINK, p. 71-76
306-2 Management of significant waste-related impacts
SAFE SINK - Our approach, p. 71-76
306-3 Waste generated
Materials, p.. 45-56
306-4 Waste diverted from disposal
Materials, p.. 45-56
306-5 Waste directed to disposal
Materials, p.. 45-56
103-1 Explanation of the material topic and its Boundary
SAFE SINK, p. 71
103-2 The management approach and its components
SAFE SINK, p. 71
103-3 Evaluation of the management approach
SAFE SINK, p. 71-76
308-2 Negative environmental impacts in the supply chain and actions taken
SAFE SINK, p. 71-76
103-1 Explanation of the material topic and its Boundary
Sustainable deployment of all staff, p. 27-32
103-2 The management approach and its components
Sustainable deployment of all staff, p. 27-32
103-3 Evaluation of the management approach
Sustainable deployment of all staff, p. 27-32
103-1 Explanation of the material topic and its Boundary
Safety, our priority, p. 36
103-2 The management approach and its components
Safety, our priority, p. 36
103-3 Evaluation of the management approach
Safety, our priority, p. 36
403-5 Worker training on occupational health and safety
THERE ARE MANY SIDES TO SAFETY - Continuing to Increase Training and Professional Knowledge, p. 42
403-6 Promotion of worker health
Staying fit and healthy, p. 33
Waste GRI 103: Management Approach
GRI 306: Waste
Supplier Environmental Assessment GRI 103: Management Approach
400 series (Social topics) Employment GRI 103: Management Approach
Occupational Health and Safety GRI 103: Management Approach
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INDAVER AND GRI REPORTING
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
Training and Education GRI 103: Management Approach
GRI 404: Training and Education
103-1 Explanation of the material topic and its Boundary
CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34
103-2 The management approach and its components
CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34
103-3 Evaluation of the management approach
CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34
404-1 Average hours of training per year per employee
CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE, p. 34 - Training (in hours), p. 34
404-2 Programs for up.rading employee skills and transition assistance programs
CONTINUING TO LEARN AND MAINTAIN PROFESSIONAL KNOWLEDGE - Triple C, p. 35
103-1 Explanation of the material topic and its Boundary
CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32
103-2 The management approach and its components
CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32
103-3 Evaluation of the management approach
CONNECTING PEOPLE AND FACILITATING - Diversity and Inclusion, p. 32
103-1 Explanation of the material topic and its Boundary
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
103-2 The management approach and its components
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
Diversity and Equal Opportunity GRI 103: Management Approach
Human Rights Assessment GRI 103: Management Approach
GRI 412: Human Rights Assessment
103-3 Evaluation of the management approach
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
412-1 Operations that have been subject to human rights reviews or impact assessments
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
103-1 Explanation of the material topic and its Boundary
IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103
103-2 The management approach and its components
IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103
Local Communities GRI 103: Management Approach
GRI 413: Local Communities
103-3 Evaluation of the management approach
IMPACT, p. 77; Good and Reliable Neighbour and Partner, p. 103
413-1 Operations with local community engagement, impact assessments, and development programs
Good and Reliable Neighbour and Partner, p. 103
103-1 Explanation of the material topic and its Boundary
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
103-2 The management approach and its components
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
103-3 Evaluation of the management approach
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
Supplier Social Assessment GRI 103: Management Approach
GRI 414: Supplier Social Assessment 414-1 New suppliers that were screened using social criteria
https://www.indaver.com/fileadmin/indaver/Documents/Group/Indaver_SustainableProcurementCharter.pdf
Customer Health and Safety GRI 103: Management Approach
103-1 Explanation of the material topic and its Boundary
Chain Security, p. 111
103-2 The management approach and its components
Chain Security, p. 111
103-3 Evaluation of the management approach
Chain Security, p. 111
103-1 Explanation of the material topic and its Boundary
https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf
103-2 The management approach and its components
https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf
103-3 Evaluation of the management approach
https://www.indaver.com/fileadmin/indaver/Downloads/Information_Security_Policy.pdf
103-1 Explanation of the material topic and its Boundary
IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110
103-2 The management approach and its components
IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110
103-3 Evaluation of the management approach
IMPROVING PROCESSES AND SERVICE PROVISION, p. 106-110
Customer Privacy GRI 103: Management Approach
Socioeconomic Compliance GRI 103: Management Approach
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GLOSSARY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
GLOSSARY Anaerobic composting (digestion) A method to convert organic waste into compost via bacteria. This method does
not require oxygen. ARP Acid Recovery Plant, a recycling facility for recovering hydrochloric acid from waste streams from the steel industry. Biomass A feedstock for energy generation which replaces fossil fuel. BREF or BREF document, Best Available Technique (BAT) Reference Document, provides background information and clarification for implementing the Best Available Techniques (BATs) a business can use. When approving an environmental permit, the permit provider must take the BAT conclusions into account. BU IST Business Unit Indaver Separation Technologies. Chain responsibility Part of corporate social responsibility. It is intended to give insight into sustainable behaviour (origin of raw materials, production process, service provision) in the chain between companies, suppliers and customers. Circular economy An economic system in which primary raw materials and waste and energy loss are minimised by slowing, closing and narrowing material and energy loops. This can be achieved through sustainable design, maintenance, repair, reuse, re-manufacturing, refurbishing, and recycling. Climate neutral Achieving net zero carbon emission by balancing a measured amount of carbon released with an equivalent amount sequestered or offset. 127
CMR Convention on the Contract for the International Carriage of Goods by Road, a binding international contract for goods transported by road between European countries. Some non-European countries are also affiliated with it. Dioxins Compounds that are toxic, persistent, organic pollutants. They are often a by-product of industrial processes. EcoVadis Independent assessment agency that makes it possible for purchasing departments to assess businesses worldwide on their commitment to corporate social responsibility. EED The EU’s Energy Efficiency Directive specifies that large companies must keep a detailed record of their energy management (EED-reporting). They must also implement all energy-saving measures that can be recouped within five years. Emission The release of a particular substance from a particular place (e.g. a chimney) expressed in volume/m3. Emission measurement The measurement of the volume/ concentration of a particular substance released from a particular place. Emission limit value Emissions standard, i.e. the maximum volume/concentration that may be emitted. Enabler (facilitator) Indaver’s role in the circular economy, in which we recover energy and high-quality materials from waste safely and efficiently.
Energy cluster Heat from Indaver’s plants that is supplied to neighbouring companies and residential areas. Frequency rate Legally determined safety indicator that charts the number of accidents involving more than 1 calendar day off work: Fr = (A*1,000,000)/B A = number of accidents involving time off work B = number of hours exposure per year (sum of all personnel). Gatekeeper Indaver’s role in the circular economy, in which we keep hazardous components out of the food and materials chains before, during and after waste treatment. Green gas Gas reprocessed from biogas, which in turn is obtained from digested wet organic residue. This green gas is of a very high quality and can therefore replace fossil natural gas. Green heat Heat derived from sources of renewable energy. In Indaver’s case, the source of renewable energy is biowaste. Grate incinerator Incinerator with energy recovery for thermal treatment of non-recyclable fractions of nonhazardous household waste and commercial waste. GRI Global Reporting Initiative, an international organisation that sets guidelines for sustainability reporting. HMW Hazardous Medical Waste. IED Industrial Emissions Directive 2010/75/EU is the main EU instrument for regulating the release of polluting substances by industrial facilities.
GLOSSARY
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
IndaChlor Recycling facility for chlorinated waste residues. Indaver Molecule Management Recovering molecules from pharmaceutical and chemical waste for reuse in industrial processes. Industrial symbiosis System in which raw materials are recovered from one company’s waste to be used in another company’s manufacturing processes. Intermodal transport The combination of different modes of transport, i.e. road, water, rail, to transport waste. Interregional Packagin Commission (IRPC) The public institution that is responsible for Belgian legislation on packaging waste and for waste transit ISO International Organisation for Standardization. IWS Industrial Waste Services. Mass balance The mass balance is a visual representation of each thermal process. The ‘in’ side shows the quantities of additives, water and energy needed to treat the waste efficiently. The ‘out’ side shows the quantity of solid residual materials remaining after the process, the quantity of flue gases emitted and the quantities of waste water and energy released during treatment. Materials loop System in which raw materials are being constantly recovered, reused and recycled in a safe manner. nHMW Non-Hazardous Medical Waste. OVAM Public Flemish waste company, the agency that is responsible for waste policy and soil remediation in Flanders. 128
Physicochemical treatment Immobilisation, fixation, solidification and stabilisation – the techniques or methods used for the treatment of hazardous waste so that the waste can be deposited safely in a class 1 landfill site. PMD Plastic bottles, Metal packaging and Drinks cartons (selectively collected). Pollutant volumes Refers to the quantity of contaminated components that the incinerator stacks emit in one year. These volumes are expressed in tonnes. QESH Quality, Environment, Safety and Health – usually referring to an Indaver policy or department. Residue Waste materials that cannot be further recycled or treated after sorting, purification or treatment. RFID Radio frequency identification, where data on a label, tag or chip is read via radio frequencies. Rotary kiln incinerator An incinerator with energy recovery for the thermal treatment of hazardous waste. Sustainable employment HR policy to enact sustainable measures for long-term, healthy, enjoyable and productive participation in the labour process. Safe Sink Guarantee Destruction of unrecoverable elements in waste and the capture of the remaining, potentially hazardous components in Indaver’s high-tech, final-treatment facilities, thus removing them from the materials chain. SHE Safety, Health and Environment - refers to a policy or department of Indaver.
SDG Sustainable Development Goals defined by the United Nations. SEVESO European Directive on the management of risks associated with the storage and handling of hazardous waste. SWA 03/05/2020 Amendment to cooperation agreement 2008 for the collection and recycling of packaging waste (Belgium) Total Waste Management Service model that provides industrial clients with a worry-free customised solution. VANG/FWTR From Waste to Resources (Van afval naar grondstof), a Dutch programme focused on waste separation, prevention and closing raw materials chains in household waste. VGF Vegetable, garden and fruit waste. Volumes of pollutants correspond to the amount of contaminated components emitted by the incinerator chimneys each year. These volumes are expressed in tonnes. Wadi Storage and infiltration into the soil or delayed drainage of rainwater. Waste-to-energy Recovery of energy from the thermal treatment of waste, which is then converted into steam or electricity and supplied to neighbouring companies, commercial users (district heating) or the electricity grid.
S U S TA I N A B I L I T Y R E P O R T 2 0 2 1
DECL AR ATION OF VALIDATION BURE AU VER ITA S
129
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