Certificate In Streamlining Business Processes For Improved Profitability by Informa Middle East

Certificate In Streamlining Business Processes For Improved Profitability

Brand New Course

Identify, Analyse And Reengineer Your Business Processes To Develop A Compelling Strategy For Improved Performance

23 – 27 June 2013 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Key Business Benefits • Motivate senior managers to take an objective look at their business processes with the scope of enabling the route for improved performance • Analyse process metrics, open up to constructive criticism, and identify relevant and priority areas worth attention • Diagnose key process metrics, embark on establishing potential root causes and set out a path for leading improvement initiatives • Review, rethink and reengineer business processes to identify operational opportunities and set the plan to bring about any necessary changes

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Meet Your Course Director Ing. Joseph Micallef B.Elec.Eng.(Hons.), Eur.Ing., C.Eng., MIET

The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW Certificate of Completion for a course: 1. 2.

Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course assessment. Successful completion of the course assessment.

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.

T: +971 4 335 2437 F: +971 4 335 2438

Joseph is an electrical engineer by profession with a career in the manufacturing industry since 1990 and an exposure to various industrial processes, whilst developing a broad level of management skills. Joseph also has extensive experience in the services sector. His experience has led him to occupy senior management positions within the plastics manufacturing and processing sectors, pharmaceutical and electronics manufacturing industries for a span of over 20 years. Joseph has taken to private practice freelance consultancy since 1999, offering his services to a selected number of clients. His experience ranges from consultancy, training and facilitation services to clients within the manufacturing and services sectors alike, supporting them in building better operational systems. Joseph's main areas of expertise range from the implementation of quality management systems (ISO9001:2008), and seeking areas of improvement and implementing strategies to achieve such, to, minimising process waste through lean management principles, implementing statistical process control (SPC), operational process re-engineering, safety, management consultancy and a portfolio of other services within the operations, management and technical fields. Joseph brings with him a broad portfolio from a vast range of business sectors, ranging from plastics processing, electronics manufacturing, printing, carpentry/furniture makers, engineering industries, food industry, industrial and hotel kitchens, warehousing and logistics, real estate, insurance, project management, social care/constituted bodies, surveillance and security services, information technology, etc. While being actively involved in quality management, Ing. Joseph Micallef is a member of a number of institutions. In particular he is registered Chartered Engineer with the Engineering Council (UK), corporate member in the Institution of Engineering and Technology (UK) and warranted member with the Chamber of Engineers (Malta). Joe has served as an active member in a number of workgroups and boards of study within a number of entities and is currently sitting on the Malta Engineering Board.

W: www.iirme.com/improveprofit

Certificate In Streamlining Business Processes For Improved Profitability 23 – 27 June 2013 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE Course Overview This course gives you an insight into methodologies to identify and prioritise opportunities for improvement within the business environment while positively impacting the profitability of your organisation. This course also highlights the implications of different business strategies and the process of aligning these strategies with the operating framework. Furthermore, you will be able to identify critical processes in an organisation and address them by streamlining these processes with a competitive business advantage. With the introduction of a simple diagnostic toolkit you will be able to evaluate the performance of your current critical processes and identify those which need improvement; in particular, those which have a significant impact on the overall profitability of the organisation as a whole. Having determined priorities for improvement, the course will enable you to plan a process improvement initiative by developing a Business Transformation Programme. You will also be able to develop a compelling business case for relevant stakeholders in order to gain appropriate buy-in for implementation. The second part of the course will take on a more operational role. You will subsequently learn the basic principles of how to flowchart the process, as well as, learn techniques required for such purpose. You will also learn how to critically evaluate and streamline the process for functional efficiency. Finally, in recognising the difficulties presented by managing change, the course will conclude with an overview on managing business process transformation with the help of specific project management methodologies. You will be able to consider the softer aspects of the transformation process including the management of people involved, as well as, how resistance to change could be minimised. This course will be delivered with a balanced mix of tutored and workshop-style sessions by a hands-on leader in this field of organisational diagnostics and business process reengineering. The sessions are structured to include several exercises and tasks to reinforce experiential learning, debate and experimentation.

Course Methodology And Assessment The training style adopted during this interactive case-study based workshop shall be through interactive open discussion, syndicate workshops and individual work, with a practical presentation style. The assessment process shall be based on: • Attendance to all sessions • Self and group debates, and constructive criticism emerging from syndicate workshops and exercises • Interactive participation within the case study to demonstrated learning outcomes of participants

Would you like to run this course in-house? The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Who Should Attend This Course? This course is intended for top executives, senior managers and similar executive positions at the top and/ or decision-making roles within their organisation. The nature of the material and concepts presented within this course make this fit for organisations from any sector: service, commercial, industrial, manufacturing or hospitality.

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/improveprofit

Course Timings: Registration will begin at 08:00 on Day One. Course sessions will start promptly at 08:30 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s session.

Course Outline Strategy, Organisational Structure And Links To Functional Performance Introduction To Process • What a process is and what it is not • The importance of processes • Linking process to strategy • Linking process to organisation structure • Linking process to information systems • Linking processes to human resources • The efficiency/effectiveness dilemma • The Riva method • Principles for process modelling Process Improvement, Transformations And Reengineering • The difference between process improvements, transformations and reengineering • Managing process improvement activities • Managing transformation and reengineering projects Case Study: Delegates will be required to analyse an organisation and evaluate the feasibility and appropriateness in balance and links amongst strategy, organisation structure, information systems and human resources.

Measuring Organisational And Process Performance Developing And Determining KPIs • Determining an organisation’s strategy and high level objectives • Developing a master dashboard of organisational performance • Determining KPIs to be measured Measuring KPIs • The use of quantitative methods for measuring performance • The use of qualitative methods for measuring performance • Methods for benchmarking performance • Defining targets for improvement Converting Strategic KPIs Into Process KPIs • Cascading the dashboard to functional scorecards • Defining the value chain of an organisation • Measuring process performance in the value chain Case Study: Delegates will be required to develop a dashboard of KPIs for an organisation and cascade these down to the functional and process level. Key performance targets will also need to be determined through appropriate benchmarking.

Business Process Governance And Planning Best Practices In Developing Process Governance Structures • Define the function of process governance in your organisation • Differentiate the various roles involved with supporting and making decisions • Develop several approaches for overcoming resistance to change • Construct a decision-making process • Build a mission and a charter for the process office • Determine how best to fund the office and measure its successes • Identify the specific services that will deliver the greatest value to an organisation • Establish where the office fits within an organisation and who should manage it Business Process Planning And Blue Print • Preparing a process architecture • Undertaking process maturity assessment

• Methods for prioritising areas for improvement/reengineering and/or transformation • Developing a business case for undertaking improvement/ reengineering and/or transformation activities/projects • Developing a business case for improving business processes • The process reengineering blueprint • Developing a Transformation Works Programme Case Study: Delegates will be required to develop a high level business case and a Process Re-engineering Blue Print for a fictitious organisation presented to them during the course.

Business Process Reengineering Basic Process Concept • Defining roles, actions, interactions, process goals and entities • Methods for discovering and process • Presenting a process definition Modelling A Process • Representing roles and role states • Representing actions and concurrent threads of activity • Representing alternative courses of action • Representing interactions and triggers • Representing ad hoc processes Types of Basic Processes • The case process • The case management process • The case strategy process Process Model Management • Deciding on the objective of the modelling • Establishing an overall picture • Methods for running interactive workshops • Overview of the process design process • Reviewing, revising and validating the model Identifying Process Waste And Typical Waste Streams In: • Stock management processes • Use of equipment • Management of people • Management of customers • Management of suppliers • Management of products • Management of finance functions • Management of research and innovation • Techniques for managing/reducing waste Case Study: Delegates will be required to map a critical process of an organisation, identify waste streams and make recommendations on how these could be eliminated.

Managing Change And Culture For Implement Process Transformation Leading The Change Process • Effective change leadership and governance • Developing criteria for measuring change management success • Managing risk in a change management environment • Reviewing tolerances and deviations from the plan Managing Stakeholders • Understanding and analysing stakeholders • Developing an appropriate Stakeholder Management Strategy • Effective stakeholder communication and engagement • Analysing skill requirements and addressing skill gaps Assessment

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/improveprofit

Certificate In Streamlining Business Processes For Improved Profitability 23 – 27 June 2013 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER +971 4 3352437

IIR Holdings Ltd. P.O Box 21743, Dubai, UAE

+971 4 3352438

www.iirme.com/improveprofit

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 3352483 E-MAIL – a.watts@iirme.com Event Certificate In Streamlining Business Processes For Improved Profitability

BC5122

Date

Course Fee Before 7 April 2013

Course Fee Before 28 April 2013

Final Fee

23 – 27 June 2013

US$ 4,150

US$ 4,650

US$ 4,950

Would you like to run this course in-house? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on +971 4 407 2624 or email the team at cts@iirme.com

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

DELEGATE DETAILS Name: ................................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ........................................................................................ Tel: ..................................................... Fax: .................................................... Mobile: .....................................................................................

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

Payments

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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Card Payment

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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.

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Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registration(s) are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

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Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000

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Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 4072693 Fax: +971 4 4072517 Email: hospitality@iirme.com

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