Competency Based Interview And Selection For Hiring Managers by Informa Middle East

Competency Based Interview And Selection For Hiring Managers Ensuring you select the right type of person for your Organisation Brand New Course

20 â&#x20AC;&#x201C; 23 October 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Top 5 Key Learning Objectives 1. Learn how to assess behaviours at an interview 2. Design an objective marking criteria to assess candidates 3. Create situational questions that probe real behaviours 4. Ensure you select the right fit of candidate for your organisation 5. Reduce recruitment errors

www.iirme.com/competencybasedinterview Organised by:

Strategic Career Partner:

Meet Your Expert Course Director Paul Walsh is a professional Human Resources Trainer, Consultant and practitioner with over 20 years experience in the GCC, MENA and Asia. He currently mixes his consultancy work with lectures at Further and Higher Education Colleges and Universities in the UK. The George Washington University School of Business, IIR Middle East’s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school’s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school’s global reach.

His experience in Human Resources, Finance and Operations Hi unique i i ensures he brings real practical examples and a wealth of experience to his HR courses on Recruitment and Selection, Competencies, Training and Development, Performance Management, HR Budgeting and Manpower Planning. He has also undertaken consultancy work in Qatar, Pakistan, Malaysia, Hong Kong, U.A.E., K.S.A., Oman, Bahrain and Egypt. He has worked with clients in the Oil & Gas, Banking, Telecommunications, Retail, Construction and Automotive Sectors. Based in Kuwait and Oman for 10 years Paul now runs his own consultancy based in Cyprus, specialising in HR, Finance and Leadership. He also spends time teaching adults with learning difficulties, basic business and retail skills. Paul has a Postgraduate Diploma in Business Administration from Lancaster University, a Postgraduate Certificate in Education and Training from the University of Huddersfield as well as a Certificate in Teaching English to Speakers of other Languages from Trinity College, London.

“Paul shared with us latest trends, his experience and gave some case studies and examples on what’s going on today.”

Course Requirements And Certificates Delegates must meet two criteria to be eligible for an IIRME/GW

Zaini Ahmed Jalani, Ministry of Defense, UAE

Certificate of Completion for a course: 1. Satisfactory attendance – delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment

“Paul did a great job in delivering the content and sharing his expertise and wisdom, especially having the HR/Business background. His delivery style was very effective and refreshing, I appreciated his sense of humour” Madelene Tomseth, Zayed University, UAE

Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended..

Course Objectives By the end of the course you will be able to: •

Who Should Attend? The course is designed for hiring managers outside of HR, as well as recruitment specialists within HR, and all with responsibilities for interviewing and selection of employees.

Understand the importance of a structured competency based approach to interviewing and selection

•

Ask competency based questions that discover candidate behaviour

•

Create situational questions that test behaviour

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Assess behaviours at the interview

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Build a set of marking criteria that allows objective decision making for selection

Would you like to run this course in-house?

•

Identify critical behavioural criteria

•

Build a set of competency based questions that fit your organisation

•

Base your selection on the values and expectations of your organisation

• The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts

Identify the weighting you should give to behaviours based on position

•

Recruit objectively

•

Make a professional recruitment decision

•

Reduce recruitment errors

•

Increase the likelihood of retaining your employees

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/competencybasedinterview

Competency Based Interview And Selection For Hiring Managers

20 – 23 October 2013 Kempinski Hotel, Mall of the Emirates, Dubai, UAE

Course Timings Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30.

Day Two

Course Methodology This very practical course will be delivered with presentations, discussions, case studies and group work. The majority of the learning

Structuring The Interview

will be through role plays with individual feedback from your Course

•

Skills/behaviour weighting

Expert.

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Preparing for the interview based on position

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The role of the hiring manager and the role of HR

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Structuring the competency based questions

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Probing questions

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Dealing with “difficult” candidates

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Timescales of interviews

The focus will be on building personal competency based interviews to take back to the organisation for immediate implementation at the workplace.

Course Overview The difference between minimum acceptable performance and excellent

Role plays: Learning the “art” of competency based interviewing with

performance is in the behaviours and attitudes that people bring to the

individual feedback from your expert trainer

workplace. What type of performance do we demand from our people

Day Three

and what standard of performance are we recruiting for? If you rely on skills, experience and qualifications to make your selection decision, you are probably recruiting for a minimum standard of performance. There is an old saying that we should, “recruit for attitude and train for skill”. This is a rather simplistic approach as we all know that skills, experience and qualifications are vital aspects in many positions. However, it is true to say that if we recruit based solely on skills and experience we are often disappointed with the result. Choosing the right type of person with the correct cultural and behavioural fit for your organisation is just as

Setting The Objectives For Selection •

Which behaviours to select in a time limited interview?

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Selecting a marking criteria

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Weighting the chosen behaviours

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Making an objective selection decision

•

Who makes the decision?

•

Record keeping for future reference

important (and in many cases more important) as the skills they need to Workshop: Creating a list of behavioural questions and marking criteria for

perform the job.

my organisation and testing them through further role plays with individual feedback from your Course Expert

This course will give you the skills and practical experience through role plays and custom built assessment criteria to ensure you select the right

Day Four

type of people for your organisation.

Interviewing And Making The Selection Decision

Course Outline

Day One The Benefits Of A Competency Based Interview •

What type of person are we looking for?

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The difference in skills and behaviour

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The skills/behaviour matrix

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Objective assessment of behaviours

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The benefit of recruiting the right type of person

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The cost of bad recruitment Workshop: Creating a behavioural matrix for my organisation

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The interview arena

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Customising your approach

•

Customising your marking criteria Role plays: A majority of Day Four will be spent in putting the theory into practice through role plays and receiving individual feedback and advice from your Course Expert Each Delegate Will Leave The Course With: • A custom made list of questions for key positions in their organisation • A custom built marking criteria for assessing candidates • A set of common competency based interview processes

T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/competencybasedinterview

Competency Based Interview And Selection For Hiring Managers 20 – 23 October 2013 • Kempinski Hotel, Mall of the Emirates, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE

+971 4 335 2437 +971 4 335 2438 register@iirme.com

www.iirme.com/competencybasedinterview

DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com WEB BC5146 Event Competency Based Interview And Selection For Hiring Managers 20 – 23 October 2013

Course Fee Before 4 August 2013

Course Fee Before 25 August 2013

Final Fee

US$ 3,895

US$ 4,395

US$ 4,695

WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?

Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.

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All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details

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Cancellation

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

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Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.

Event Venue: Kempinski Hotel, Mall of the Emirates, Dubai, UAE Tel: +971 4 341 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.

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