Suresh A. Shanmugam Mahindra & Mahindra Financial Services National Head-BITS & CIO
Connecting People With an eye to expand its rural businesses M&M Financial Services launched Mfconnect-3000. By equipping its 3,000-strong workforce with a mobile handheld device that acts like a mini-mobile branch, it sought to ensure business agility in rural India. The solution has helped the organization swiftly roll out fully operational branches and achieve faster turnaround time for internal users to enhance competitive service to customers. It has also increased the satisfaction levels of the executive and customers. Today, about 700 concurrent users can access apps across the country in addition to users at HQ. With this implementation, expansion plans have become easier to address and execute because the Vol/3 | ISSUE/21
SNAPSHOT mANAgINg DIRECTOR: Ramesh G. Iyer REvENuE: Rs 1,299 crore EmPLOyEES: 4,899 IT STAff: 138 PROjECT NAmE: Mfconnect-3000 COST: Rs 4 crore gO-LIvE DATE: April 2008
associated infrastructure costs have been minimized. Suresh A. Shanmugam, national head-BITS & CIO, M&M Financial Services says, “Our effort has been to recognize and develop innovative, extraordinary and pioneering products and services and since we are an emerging company this made us think out-of-the-box and differentiate ourselves in the market.” Today, speed and reach is the mantra in banking, and this project has helped the company achieve exactly the same. “The end-user experience has definitively improved due to better application manageability and connectivity. The company has also enhanced customer services by delivering new products more quickly. We are now looking to leverage more ROI,” says Shanmugam. CIO REAL CIO WORLD | S E P T E M B E R 1 5 , 2 0 0 8
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