2012 Company:
Genpact Industry:
IT/ITeS
Sanjeev Prasad Genpact
Headquarters:
Bermuda Employees:
Genpact, India’s largest BPO service provider, is always on the hunt for ways to increase profitability by lowering IT costs. Hence Sanjeev Prasad, SVP, Genpact, launched a multi-point project to rein in costs. Prasad and his team took a granular look at all IT-related costs including AMC contracts, telecom use, the productivity of applications and servers, and capacity re-utilization, among others. By introducing a slew of measures including on-premises cloud solutions, public-cloud based solutions, bandwidth compression and acceleration techniques, and by
VOL/7 | ISSUE/11
Over 56,000 deploying thin clients that supported lower bandwidth usage, among other initiatives, his team saved the company millions of dollars. The IT team also standardized one of its key business workflow applications leading to support simplification and consolidated its internal phone system with office landlines. The results are gratifying. In 2010, IT cost—across Genpact—added up to 7 percent of revenue. Post the project, it’s now 6.2 percent, which increases Genpact’s profitability and makes it more competitive compared to its rivals.
IT Team Internal:
300 CEO:
Tiger Tyagarajan
WINNER
REAL CIO WORLD | S E P T E M B E R 1 5 , 2 0 1 2
75