The Road to Excellence
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V. SUBRAMANIAM Director-IT & CIO (India & Gulf Area), Otis Elevators
. Subramaniam, director-IT and CIO (India & Gulf Area), Otis Elevators, explained how manufacturing companies can foster agility and champion excellence using IT. Providing insights from his experience, Subramaniam said that many successful cases from various industries have demonstrated the effectiveness of lean manufacturing concepts. However, the emphasis is now on the ability to adapt to changing business environments. Responding to changes, and taking advantage of them through strategic utilization of managerial and manufacturing tools are the pivotal concepts of agile manufacturing, he added. He also highlighted IT’s role in improving customer experience while building partnerships and fostering the right relationships.
Supply Chain: Fixing Weak Links
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very business aims to please the customer. But ensuring that products and services reach customers on time is one of the most complicated processes. The rigmarole of supply chain management bothers every CIO but Arun Gupta, the CIO of Cipla believes that it is a problem that should worry organizations as a whole. Gupta pointed to two problems that intensify the situation: Misaligned business requirements and reactive IT systems. Gupta said CIOs need proactive systems that can forecast accurately and bring dealers, suppliers, and manufacturers on a single platform. By leveraging technologies like mobility, dealer management portals, and big data, CIOs can create a flexible supply chain that can help products reach consumers.
ARUN GUPTA CIO, Cipla