2012
Rajendra Deshpande, Serco Global Services (50,000 EMPLOYEES)
FINALIST
Serco Global Services is a leading BPO provider. In 2011, Serco acquired Intelenet Global Services. Postacquisition, the top priority was to integrate the IT environments and architecture across Sparsh BPO, Serco India BPO, and other domestic business units which were under Intelenet Global Services. Rajendra Deshpande, CTO, Serco Global Services, initiated a project—Project One—that did the following: Infrastructure consolidation, asset management, vendor rationalization and re-negotiations, voice infrastructure consolidation, centralization of manpower costs, and consolidation of apps. The centralization of IT project management, service management, and infrastructure support has increased business uptime and reduced the time to implement new projects. It has resulted in the standardization of architecture, policies, procedures and other key organizational resources. By redesigning the network infrastructure, Deshpande’s team was able to create a simple, robust infrastructure that enhanced application performance. The project has saved Rs 70 crore, while ensuring zero client attrition rate, thanks to a smooth transition across platforms.
P.L. Chockalingam, Sesa Goa (4,000 EMPLOYEES) Sesa Goa is India’s largest iron ore producer and exporter in the private sector. The company had automated its exploration and mine planning, processing, and transportation systems. Its ERP was integrated with its transportation systems (only RFID tracking for road transport)—but not with its other systems. Also, ore mining systems were not automated. To fix this, P. L. Chockalingam, AVP-risk management and IT, Sesa Goa, decided to roll out an integrated automation system across the iron ore mining value chain. This system has an integrated mining command and control center (IMCCC) to integrate all the existing and new systems. This increases productivity by carrying out dynamic allocation of dump trucks to excavators in mines. The company also deployed a GPS-based truck dispatch system to increase the visibility of the movement of goods between mines, storage locations, jetties, barges and ships. Both these systems are integrated with the company’s ERP. The company has saved over Rs 58 crore through automation. It has also improved customer service and employee productivity. 194
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VOL/7 | ISSUE/11