04 EXECUTIVE SUMMARY 08 Introduction 10 13 14 15
Workplace Climate and LGBT Openness
The Business Case for Openness How Employees Reveal Their LGBT Identity Why Employees Hide Their LGBT Identity
18 Factors That Contribute to Workplace Climate
19 21 22 23 25
Water Cooler Conversations Overt Expressions of Bias Language in Company Communications Employees with Influence Nuanced Signals
26 Limitations of Current Practices 27 Existing Policies Have Limited Reach 29 Standard Engagement Surveys Fail to Capture LGBT Experience 31 LGBT Workers Do Not Report Anti-LGBT Comments and Behavior 32 Improving Workplace Climate 33 Self-disclosing Sexual Orientation and Gender Identity 34 HRC Climate Assessment Tool and Climate Improvement Toolkit 36 Positive Actions Organizations Can Take 40 CONCLUSION 42 Methodology 46 APPENDIX: WORKPLACE CLIMATE QUESTIONNAIRE