CPaaS success stories Cloud communication enablement
World leading CPaaS vendor Company Type Market leading Global CPaaS provider
SETTING THE SCENE
CHALLENGES The world's leading Communication Platform as a Service (CPaaS) provider was looking for a full spectrum of UK numbers to power its voice and messaging business.
Global with UK entity
They required a UK partner to provide them with a full spectrum of DID and numbering capabilities, which included non-geographic, toll free as well as voice and SMS enabled mobile numbers, with a managed porting and interconnect service underpinning it all. They also wanted optimal operational and financial efficiency by accessing these numbers using a single interconnect.
Services Business voice, messaging, e-mail and video platform
They had failed to acquire the level and breadth of service they were looking for by using other global voice, DID and UK providers, and reached out to us in the hope we could meet their expectations.
Location
AUTOMATION, PEOPLE, INTELLIGENCE
SOLUTIONS APIs for efficiency
Managed number hosting
Self-serve
Dedicated service management
Complete portfolio
Regulatory support
Operational efficiencies through an API-driven wholesale interconnect.
Control and agility using a self-serve numbering portal.
Access to all types of numbers (including voice and SMS enabled) using a single trunk.
Managed number outsourcing in addition to the Gamma numbering range.
Personalised, knowledgeable and dedicated account management to meet specific requirements.
Deep UK market regulatory knowledge is offered as a value add service as required.
www.hottelecom.com
EFFICIENT, AGILE, SCALABLE
RESULTS The main benefit of this partnership is the fact that Gamma was able to offer an extensive number portfolio as well as significant cost reduction compared to competitors – all this efficiently through one interconnection, supported by an automated, selfserve platform. Using our agile numbering solutions, the customer was able to grow its business from 0 to 150,000 numbers. Consequently, in 2021 alone, the customer saw its number business revenue grow by 96%, and its traffic increase by 81%. All of this was enabled through having the ability to bring numbers live in 10 minutes at a click of a button.
“Our customers can turn up channels
and numbers instantly, which gives them a huge advantage in today's increasingly competitive market."
empowered
delivered
50%
96%
cost savings
revenue growth
0
downtime
new number live in
10
minutes
Mike Mills, Director of Cloud and Infrastructure Partners at Gamma
PERSONALISED SOLUTIONS
SUCCESS FACTORS Scalability
Deep market knowledge
Responsiveness
Strong human relationships
Scalability and agility through automation, APIs and platforms are the core of any successful digital business.
Responsiveness and flexibility is at the core of offering a real-time tailored digital experience.
A deep knowledge of the market in terms of technology, go-to-market and regulation makes all the difference between good and excellent.
Human aspects and direct customer engagement are crucial to build consistency, trust and strong business ethics.
ABOUT GAMMA Gamma is a telecommunications company in the UK, with the agility and flexibility of a software provider. We own and operate a large and fully resilient, carrierclass network that supports an extensive and feature rich voice application infrastructure. Our pedigree is in voice, and as a tier one carrier, we can proudly say we are the market leaders of SIP within the UK. We empower the channel market with over 1,500 partners, and operate predominantly in the SME/midmarket space. The combination of network investment, a digital first approach and in-house development skills has enabled us to develop a comprehensive portfolio
of communications services with a significant amount of intellectual property, which has given us a heritage of disrupting the market with innovative and market leading cloud-based services. We supply a range of services to our customers for Cloud Communications Enablement, including Wholesale Voice Interconnect, Business Mobile and Cloud Mobile Numbering, Connectivity, Hosted PBX, and Contact Centre Solutions, with a full suite of APIs for enhanced customer experience and automation. Find out more: www.gamma.co.uk
www.hottelecom.com