HOTEL Business Review
Cover Story
Safe Abodes Over the past several months hospitality industry has been undergoing a major setback due to corona virus pandemic. However, as lockdown rules relax across various states, it is found that nothing is now holding people up from hitting the highway. The hospitality industry, which has been adhering to the SOPs and operating in a highly regulated fashion, has been seeing an uptrend in the occupancy rate. It has been undertaking several measures to attract guests who, getting tired of being cooped up in their homes, have been visiting these properties for staycations, workations, etc. The industry has been adopting techniques and technology to safeguard their guests, while catering to ensure that all their needs are satisfied. Ashok Malkani takes a look to gauge how the industry is fulfilling the guests’ needs and reassuring them of their safety. 16
Nov-Dec ’20
