Unicom Trade Introduction
Unicom Executive Summary • Established in the year 2004, Unicom has been one of the leading investment companies in the fields of Information Technology, Mobility and Integrated Telecommunications Solutions within Asia, the Middle East and Africa. • A leading organization throughout the fields of Information Technology, Mobility and Integrated Telecommunications Solutions in offering superior quality services and continuous support for customers through innovation and advancement in meeting their business needs and aspirations. • Offer differentiated Mobility products and value added services for partners and end consumers to ensure quality and consistency at every stage. • Operate an efficient Multi-Brand & Multi-Channel Micro-Distribution with state of the art warehousing facilities, fleet, manpower, micro-financing abilities, dealer networks, call centers and service centers across markets. • Unicom owns retail outlet concept iPlaza with major expansion plans into the region in 2017. • Regional offices and support centers across Asia, Middle East and USA. • Solid and growing financial performance with highly experienced management with decades of experience within the region and industries.
Unicom Jordan 168 Zahran Street. Fifth Circle P.O Box: 830297 – Amman 11183 JOR Tel: +962 6 5533570/1 Fax: +962 6 5533573
Unicom USA 670 S. Apollo Blvd. Melbourne. FL 32901 UAE Tel: +1 321 961 0963 Fax: +1 206 338 2679
Unicom Riyadh Intersection of king Abd Al aziz with Al Imam P.O Box: 305878 Riyadh 11361 Tel: +966 1 4565699 Fax: +966 1 4568399 Unicom Egypt Ahmad Cassum Joudah Mustafa Al Nahas Intersection with Abbas Al Aqad Al Naser City
Unicom China Add: Rm 3706, Onelink Plaza No.39 JieFang South Road, Yuexiu District Tel: +86 020 020 – 83280849 Fax: +86 020 - 83280699 Unicom Gulf Technology Al Garhoud Are Bu Shager Building P.O BoxL 11003 Tel: 04-250 1448 Fax: 04 – 250 1449 Dubai, United Arab Emirates
Unicom Sudan Altaeef, Abdullah Altalab Street, block 22 Tel: +249 183 244400 Fax: +249 183 244600 Unicom Yemen Sana’s – Hadda Street – Alqqes Complex Building 2 – Fifth Floor – P.O. Box: 3991 Tel: +967 1 264118 – 500532 Fax: +967 1 264117
U n i c o m B u s i n e s s Ve r t i c a l s
Unicom Trade
Unicom Technology
Unicom Wholesale Division Unicom Distribution
Unicom Software Division Unicom Cloud Division
Unicom Retail
Unicom Maps
Unicom Service Centers
Unicom Tracks
U n i c o m Tr a d e M o d e l
Wholesale
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Leading provider of Mobility products for bulk sales across the region. Mainly to Bulk Dealers, Exporters and Bulk Traders
Distribution
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Established to cater large number of Independent retailers and key accounts. Fleet of over 90 vans and over 1100 direct invoiced accounts.
Retail
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Owned retail outlets for mobility products within KSA. Well established. Further expansion plans for GCC and Levant region.
Service
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Established Proserve to service multi brands across the region. Tie ups with major brands and service centers across region.
U n i c o m Tr a d e M o d e l
Low
Mid
High
Full vertical integration covering all channels
Retail exposure
Wholesale Micro-distribution Dealers
Retail Independent Retailers
Exporters
Direct sourcing from OEM’s/Brands
Expansive network End-customer
Unicom Direct Distribution •
Growing distribution network- over 90 Vans across GCC and growing.
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Extensive Dealer network across region & billing to 1100 accounts.
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Classification of dealers and finance options up to 14 days provided.
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Provider of latest NPI’s and wide range of products.
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Local warranty offered on all products.
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Dealer rebate, trade incentives and reward program.
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Providing merchandizing and training to network dealers.
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Invoicing to over 1100 accounts across region including Independent dealers, Hypermarkets and KDR’s
U n i c o m Te c h n o l o g y P a r t n e r s
U n i c o m Tr a d e P a r t n e r s
Uni com Cal l Cent er
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Unicom Operates an inbound and outbound call center in KSA with over 50 agents with ability to scale capacity.
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With the latest technologies, multi-language IVR, Call Back option, CATI options, Call quality monitoring etc
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Call center agents are trained on all inbound and out bound scenarios and call management system in place
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Inbound calls provide service for product related queries, after sales queries, registering and logging service related issues, issue resolution and customer feedback.
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Outbound calls are mainly for telemarketing, sales, promotions, conducting research and customer feedback.
Un i c o m S e r v i c e Ce n t e r- P r o S e r v e
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With the rapid growth in our distribution and retail, Unicom will open its first service center “ Pro Serve” in Riyadh, and further expand network and collection points into other geographies and countries across MEA.
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Pro Serve will be a State-of the- Art service and repair facility and undertake both in-warranty and out-of-warranty repairs of most models of mobile devices, including for mobile devices sold by third parties.
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Pro Serve will enter agreements with OEM’s and Brand Principals to facilitate their repair and service at Pro Serve facilities.
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Pro Serve facilities will support Unicom’s growing Micro-distribution as well as Retail customers.
Appendi x
U n i c o m Va n F l e e t
U n i c o m Tr a i n i n g
Unicom Sales Force
Retail Outlet- iPlaza