Issue #1 2015
NEW 500 SERIES FE AUTOMATIC Hino extends automatic offering
DAKAR DOMINATION Hino takes 6th class victory in a row
hino.com.au
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Clutch Kits
Brake Rotor Kit
5 speed - $638 inc GST 6 speed - $660 inc GST
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To find your local Hino dealer visit hino.com.au *Prices are inclusive of GST and are applicable only to 300 Series. Offer available from 1 July 2015. Clutch Kit includes: clutch cover, clutch disc, release bearing, and spigot bearing. Front/Rear Brake Kit includes: brake rotors, brake pad set, hub and axle oil seals, and split pins. Available only at participating dealers.
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issue #3 2014
In this issue 4
News
The latest Hino news
COVER STORY
Inside line Fifty, they say, is the new 40. At Hino we reckon it’s also the new 20, because this year we are celebrating two very special anniversaries. It’s 50 years since the first Hino was brought into Australia, and over that period almost 100,000 have now reached our shores. In fact, we expect to hit 100,000 sales this year, marking yet another milestone. Our second anniversary celebrates the fact that it is now 20 years since Hino Motor Sales Australia became a wholly owned subsidiary of Hino Motors Limited in Japan, rather than a division of Toyota Australia. This gave the Hino brand its own identity and the opportunity to set its own path in this country, and our success is evident with almost three-quarters of Hino vehicles on Australian roads having been purchased in the last 20 years. It’s a credit to the quality, durability and reliability of our vehicles that so many are still in service today. In fact, the average age of heavy commercial vehicles in Australia is now out to 14 years compared with other developed countries at less than 10 years.
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HINO’S HALF CENTURY
It’s a credit to the quality, durability and reliability of our vehicles that so many are still in service
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SIX IN A ROW AT DAKAR RALLY
We celebrate Hino’s 50 years in Australia
Hino takes sixth successive class win Clearly in Australia, companies and individuals are deferring major purchase decisions in response to tightening economic conditions. In so doing, however, they miss the advantages of safer and greener technologies now available in modern trucks. Hino has been at the forefront of these technologies, most notably with our introduction of Australia’s first hybrid truck range back in 2007. Hino has also been a leader in developing customer service programs designed to keep trucks on the road and operating efficiently at all times. Notwithstanding our independence, Hino is still proudly ‘A Toyota Group Company’ offering customers a one-stop shop for all their transport needs through our association with Toyota Australia, Lexus Australia, Toyota Financial Services, Toyota Fleet Management and Toyota Material Handling. A truck is a tool of trade that must be ready to work 24/7 if required, and it is our responsibility to ensure that we can provide all our customers the Total Support they expect. We have invested heavily, along with our Australia-wide dealer network, to provide parts and service support that is second to none. As we enter the second half of our first century we will continue to invest in our Customer Connect program designed around making Hino customers both existing and new our number one priority. Please enjoy this 50th anniversary edition of Hino Torque.
Steve Lotter Chairman and CEO Hino Motor Sales Australia
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NEW FE AUTO MODELS
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DEALER OF THE YEAR
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MORE HINOS for SNOWY RIVER SHIRE
Long wheelbase variants boost versatility
Hino announces its top dealers
Hino fleet thrives in high altitudes and low temperatures
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TOYOTA 86 PRO-AM Toyota launches grassroots motorsport series
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news
Hino marks 50 years in Australia In its 50th anniversary year Hino Australia is celebrating the past, present and future of the brand. Activities including promotions and product updates mark Hino’s achievements, innovative products and the strong relationships formed with its customers. Hino kicked off its birthday celebrations with the release of a video featuring a long-term, high profile customer – Kennards Hire (see story on page 13). Celebrations at the Brisbane Truck Show in May included the ceremonial cutting of a birthday cake, while the Hino stand featured a truck from the past and a number of vehicles currently on sale – including the recently released long wheelbase variant of the 500 Series FE Auto models.
its customers over the past half-century would have been achieved without offering a strong product right from the beginning.
Additional activities include the release of a commemorative badge for trucks sold during the celebration period.
“For 50 years Hino has been providing quality trucks and buses to the Australian market,” Mr Lotter said.
Hino Australia Chairman and CEO Steve Lotter said none of the company’s success and long-term relationships with
“From the first bus sold in 1965 to the introduction of the first hybrid truck which was made available in Australia in 2007,
Hino Australia Chairman and CEO Steve Lotter cuts the 50th birthday cake at the Brisbane Truck Show.
the durability and reliability of our trucks and buses has been legendary. “This continues today, and our offerings in the 300 Series light duty, 500 Series medium duty and 700 Series heavy duty lines inherit these qualities while offering levels of safety, performance, efficiency and comfort that you’d expect from a progressive, Toyotaaffiliated truck company.”
Badges celebrate Hino’s history and future Hino is recognising its rich history and the milestone of 50 years of sales in the Australian market with a commemorative badge for all new trucks and buses sold during the celebration period.
which helped the brand gain popularity. “This was used on the KL 300 – a distant relative of the current 500 Series which arrived here in the early 1970s,” Mr Lotter said. The Hino wings, or springs, were used on later versions of the KL, and the FD Series of 1982.
The 50th Anniversary badge combines the designs of Hino badges from the past with newer styling elements to represent the present and future.
The early 1990s saw a number of badges which were only used on trucks for the Australian market. Named the ‘Birds of Prey Series’, the Hino line-up wore badges named Hawk, Super Hawk, Harrier, Raven, Kestrel, Osprey, Griffon, Shrike and Super Eagle.
According to Hino Truck and Buses Australia, the commemorative badge represents the variety of badges Hino trucks and buses have worn over the past 50 years while they endeared themselves to Australians with their quality, durability and reliability. “Over the history of Hino in Australia, Hino trucks and badges have worn a Hino script, the springs or ‘wings’ as they are commonly referred to, followed by the current initial-H badge,” said Steve Lotter, Hino Australia Chairman and CEO. The first known Hino bus in Australia, which arrived in 1965 and went into service with the Ace Bus Service in Tasmania, wore a variation of the Hino wings featuring the script
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The current initial-H badge has been used in the Australian market since 1996 – a year after the formation of Hino Motor Sales Australia.
‘Freighter Hino’. The inclusion of Freighter on the badge represents the bus’ body builder.
The badge, which came with the arrival of the Ranger series, is said to be a “stylistic depiction of a sunrise on the horizon” according to Hino Motors Limited.
An Australia-only combination of the Hino script in capitals and a small Hino ‘H’ badge was used on a number of early models
The 50th Anniversary commemorative badges will feature on all 300, 500 and 700 Series models sold until the end of the year.
news
Hino helps develop fuel cell bus Hino Motors Limited and parent company Toyota Motor Corporation have trialled a new fuel cell bus in Toyota City to determine the feasibility and effectiveness of the technology in public transport applications.
of Toyota City as part of a public fuel cell bus road trial and emergency external power supply testing scheme, which is being promoted by the Japanese Ministry of Economy, Trade and Industry.
Hino developed the vehicle together with Toyota using the Toyota Fuel Cell System from the Mirai fuel cell vehicle.
Hino Australia’s Manager – Product Strategy Daniel Petrovski said the fuel cell technology is another reminder of the brand’s commitment to environment-focused engine technologies.
The new Hino-Toyota Fuel Cell Bus is equipped with eight high-pressure hydrogen tanks, as well as two fuel cell stacks and two motors to provide the required power output.
“Hino has held a long-term commitment to hybrid technology, and the new fuel cell bus currently on trial shows a whole new range of possibilities,” Mr Petrovski said.
The fuel cell bus showcases some of the additional possibilities on offer with the technology, including a system for supplying electric power to buildings and other facilities during emergencies.
“Its development is also a reminder of the strength of the Hino brand and it shows what the company can do together with its parent company, the Toyota Motor Corporation.”
This year marks two decades since the establishment of Hino as an independent truck brand in Australia.
Hydrogen fuelling of the bus is being carried out at Toyota Ecoful Town – an area of Toyota City which uses next generation, low carbon environmental technology on a daily basis.
Hino Motor Sales Australia (HMSA) was formed on 1 March 1995, breaking away from parent company Toyota which itself had transformed into Toyota Motor Corporation Australia.
The bus began servicing the Toyota Oiden bus route in Toyota City at the start of this year.
This made Hino Australia a wholly owned subsidiary of Hino Japan. Toyota and Hino were previously represented in Australia by Thiess Toyota.
The verification testing is being conducted with the cooperation
Hino genuine accessories boost safety Hino has added to the accessory line up with its Hino Lane Change Visual Assist system and DVR dash cam that boost safety levels while adding peace of mind for drivers. The Lane Change Visual Assist system consists of cameras mounted on both sides of the truck body that show the on road camera view on the multimedia display when the driver uses the turn indicator.
20th anniversary for Hino Australia
recording activity in front of and inside the truck. It features a 5.0 megapixel front camera and a 2.0 megapixel rear camera, and records driving footage in high definition with two channels. It is Android/iOS supported, and also features a digital zoom and parking monitoring.
The system increases safety by providing a clear view of the left and right side of the truck, effectively eliminating blind spots.
The Lane Change Visual Assist system and DVR dash cam were displayed on a 300 Series 921 Auto at the Brisbane Truck Show in May. They join a growing line-up of Hino Genuine accessories, including the Hino Genuine Park Brake and Seat Belt Safety Alarm, Hino Genuine Daytime Running Lights and Hino Genuine LED Driving Lights.
The DVR (digital video recorder) dash cam can help avoid disputes about driving incidents by
All Hino accessories come with a three-year unlimited kilometre warranty.
Hino Australia Chairman and CEO Steve Lotter said the benefits for both the brand and its customers in the two decades since the creation of HMSA had made the decision a very successful one. “By becoming an independent brand in Australia Hino has been able to truly engage with its customers and provide innovative products and solutions for the local market, coupled with the reliable service, parts and backup they need,” Mr Lotter said. “This has been achieved while retaining the benefits for our customers of our association with the broader Toyota Group, such as being able to also offer finance and fleet solutions from Toyota Financial Services and Toyota Fleet Management, and warehouse and earthmoving equipment from Toyota Material Handling.” The strength of the association with Toyota is also demonstrated in Hino’s dealer network, with many representing both Hino and Toyota.
Images from Hino’s Lane Change Visual Assist system are viewed on the multimedia display.
Since its formation in 1995 Hino Motor Sales Australia has operated from the same site in Caringbah in Sydney’s southern suburbs. In addition to housing its senior management, sales, marketing, product, parts, training and administration teams it also contains state of the art training facilities and Hino’s national parts distribution centre.
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cover feature
Hino’s half It is as close as you can come to a barn-find. The family of an iconic Hobart transport company had gifted one of its original touring buses to the not-for-profit Tasmanian Transport Museum where it was put on display for almost a decade, before suddenly, it took on special significance. The Hino RC 100 is 50 years old – giving provenance to Hino’s anniversary of its half-century in Australia. “We had always imagined our 50th anniversary would be 2021 to celebrate the year Thiess Toyota began importing Hino trucks into Australia,” Hino Australia Chairman and CEO Steve Lotter says. “But this find in Glenorchy is a bit like an archaeological discovery. Hino was in Australia much earlier than official records show.” The history of Hino in Australia is a snapshot of the post-war development of the entire motor industry. A country hungry for transport solutions was seizing on any opportunity to put its wheels on the road. Car makers were in abundance in the ’50s but truck makers far less so. It wasn’t a problem limited only to Australia.
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In Japan, Hino Motor Corporation, under its enthusiastic revivalist president Shoji Okuba, was taking every opportunity to meet domestic demand, but inevitably a few prized models were sneaking out. Incredibly, Hino had established a small beachhead in New Zealand in 1964. It is most likely that what is now recognised as Hino Australia’s ‘Old Number One’ came from there.
The 50-year-old Hino RC 100.
The history of Hino in Australia is a snapshot of the post-war development of the entire motor industry
cover feature
century It would have been a circuitous route. The bodywork is by Freighter, the ubiquitous Adelaidebased coach builder which morphed into the troubled Pressed Metal Corporation and in recent times became Custom Coaches. The use of a donor chassis was a technique familiar to entrepreneurial Tasmanian Roy Creswell. With his sons Jack and Merv, Roy converted trucks to buses to provide much-needed public transport. They also promoted dance bands (Merv was the drummer) and the hybrid truck/bus was perfect for instruments and musicians alike. Their new Hino would have been luxury. It was officially designated a touring bus (not coach), and according to the Tasmanian Transport Museum it put in almost 40 years’ service before Merv passed away and his family bequeathed it to the museum in his honour. It still goes too, but the brakes need a bit of work. Now a countrywide search has unearthed a number of other Hino buses from the ’60s. Six were bought in Queensland by Gold Coast Coaches. But no trucks.
It took the boy from the Darling Downs, Les Thiess, to formalise an agreement to import trucks direct from Japan. The motor industry, and outback farming and mining communities, owe a huge debt of gratitude to Les (later Sir Leslie). He was the bloke who literally stubbed his toe on a privately owned Toyota LandCruiser on the Snowy Mountains Hydroelectric Scheme and liked it so much that he secured the franchise. He didn’t do it by writing an application. He flew to Japan and knocked on the door of the boss of the company Eiji Toyoda. The year was 1958 and the first 13 LandCruisers he imported were used on his own part of the Snowy Hydro build where they outperformed the fragile-at-the-time Jeeps and Land Rovers. Three years later Thiess Toyota was up and running – supplying reliable commercial vehicles to rural Australia, and backing them with unparalleled, decentralised service. Time to do it again.
Sir Leslie Thiess (3rd from left) in 1965.
Masanoba Matsukata was Okuba-san’s successor at Hino. Japan’s Izanagi economic boom was in full swing and Hino was on a high. Thanks to its close ties with Toyota and access to the Toyota Manufacturing System it had just won the globally coveted Deming Prize for process excellence. Even though Hino’s immediate objective was achieving 30 per cent domestic share, Les came away with national distribution rights for Australia – a handy addition to his fast-growing Toyota network.
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cover feature John Conomos, former chairman of both Toyota Australia and Hino Australia.
“National distribution and assurance of service were key to success” “National distribution and assurance of service were key to success,” says John Conomos, the self-proclaimed “humble truck salesman” who was still 10 years away from joining Thiess Toyota when the agreement was signed, and who would go on to become, at different times, chairman of both Toyota Australia and Hino Australia. It was the start of the Japanese-made truck revolution in Australia. Former Leyland senior executive Robert Johnston was hired by Thiess to lead the charge, and he used Les’ money wisely by setting up decentralised service and parts depots across the nation. While the opposition
Hino’s Australian production line.
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was based in the far south-eastern corner of the country, Hino was assembling SKD (semi-knocked down) trucks in the regions – and providing service in a timely fashion. The burgeoning mining industry was especially grateful. “They came in like Meccano sets – really well built and easy to assemble,” Conomos says. “It was all about getting under Australia’s tariff laws of the time.” Thiess was providing better made, better value trucks than anyone in the market. Conomos joined Thiess Toyota in 1981 – via Leyland and Daihatsu where he was its inaugural CEO in a joint venture set up by Thiess. His arrival coincided with the launch of Hino’s rock-solid flagship model, the FD. Every company should have one icon in its portfolio. The FD, now in its 34th year and sold as the Hino 1124, has accounted for upwards of 25 per cent of all Hino deliveries in Australia – ever.
Roger Hall, widely regarded as Hino’s ‘super salesman’.
Roger Hall, widely regarded as Hino’s super salesman (he served 10 years with South Australian distributor CMV before joining Thiess as a regional manager, then Hino Motor Sales as effective Number Two to a Japanese president), was in love with the F-series. “They called it the red-engine because the block was painted red, and it was the best diesel truck engine for its time. Some have since run up one million kilometres without any major repairs, not even a clutch.” When commercial vehicle journalist Alan Whiting accused Hino of being too conservative Hall sent him out in a new FD and one with 700,000km on the clock. Whiting came back impressed with both trucks. The FD was a grandfather’s axe – always improving – but the original was still mighty impressive.
The legendary FD accounts for over a quarter of all Hinos sold in Australia. And then came the upheaval. They say the motor industry is mature, but sometimes things move quickly … well relatively anyway. Here’s the chronology. Thiess Holdings, which owned Thiess Toyota, succumbed to a hostile share attack. The purchasing company was after Thiess’ giant construction arm so it sold off the unwanted Toyota franchise to Toyota Motor Corporation in Japan. Toyota merged its newly bought
“Some have since run up one million kilometres without any major repairs, not even a clutch” commercial vehicle operations with its passenger vehicle business to form Toyota Australia. Understandably, Hino Motors Japan wasn’t comfortable with having its destiny determined by such a large distributor corporation. On March 1 1995 Hino Motor Sales Australia became the wholly owned subsidiary and distributor for Hino Japan. Simple.
The Toyota Dyna was replaced by the Hino Dutro.
cover feature The beneficiary was Hino’s growing base of loyal customers. Independence gave Hino an opportunity to establish its own identity, enjoying all the benefits of the separation without encumbrance. In preparation for ‘divorce’ local assembly was shut down. “That was personally very difficult,” Conomos says. “We’d developed a really efficient assembly operation, with good people.” But the writing was on the wall. The weakening Yen had eroded the advantages of local assembly, and although there was still a marginal benefit in SKD it was outweighed by currency exchange costs. Without a local assembly line to protect, Hino in Japan was able to provide a much wider range of products – a direct benefit to local customers. “Hino was still the last of the local assemblers to shut down,” Conomos recalls. “Even while others were importing with price advantages we were reluctant to let it go. For a while we were even assembling the Toyota Dyna. I guess we hung on out of loyalty to our workforce … maybe a couple of years too long.”
Hino launched Australia’s first hybrid truck and remains a market leader. Toyota Material Handling (Toyota’s forklift arm which also separated from the mothership) and that’s of great help to our customers. Some of our biggest dealers share the same franchises, although with specialised focus.”
Launched in 2000, the Dutro was the forerunner to the 300 Series. And speaking of Dyna, In 2001 Hino launched its much-awaited light-duty truck – the Dutro, a direct competitor to Toyota’s Dyna. In fact it was more than a competitor, it was a badgeengineered clone. Two vehicles, minor cosmetic changes, both from the same factory. It could only end badly. Toyota withdrew Dyna from the market. It was a massive vote of confidence in the concept of the specialised truck dealer – one with knowledge and understanding of the market. By then Toyota had moved on. It had already entered its Decade of Dominance, becoming the first Japanese-owned car company to claim overall market leadership in Australia, a position it still holds today. There’s no suggestion Toyota wasn’t bruised by the encounter but horses for courses. Hino had established a network – both of dealers and customers – that valued its specialist dedication. Hino Motor Sales Australia moved its headquarters into a 2.8-hectare site in Sydney’s southern suburbs previously owned by Thiess Toyota, just up the road from Toyota’s national sales and marketing offices. It’s a proximity present CEO and chairman Steve Lotter embraces.
In fact, some of the biggest and best franchise conglomerates in the country encompass both Hino and Toyota: AHG, AP Eagers, Sci Fleet and CMV, to name just four. It’s a powerful business partnership to offer any client. And it’s been successful. Twenty five per cent of Hino’s total Australian deliveries occurred in its first 30 years. Since its inauguration as a wholly-owned subsidiary its sales have increased threefold. Lotter is the first Australian to become CEO of Hino since the separation. For the past twenty years the appointee has been Japanese with strong local support. “They seem to like what I’m doing here more than I do,” he says. “There’s a long way to go.” Lotter is particularly frustrated by a lack of legislative support for the commercial vehicle industry. Hybrid is a sticking point. Hino introduced Australia’s first hybrid truck and is market leader in the still small segment. “In New York City the state offers a $14,000 rebate on every hybrid sold. That brings its price way below that of an equivalent diesel.
Hino Australia Chairman and CEO Steve Lotter.
It’s a similar story in Japan.” Nonetheless, companies like TNT continue to order Hino hybrids along with progressive councils, especially in the far north. With the mining sector coming off the boil (“You have to understand it’s start-ups that aren’t happening. There’s still a need to service existing mines and that’s where our strength is,” Lotter says), last year’s commercial vehicle market was static. Nonetheless, Hino recorded its bestever sales in the light truck segment – a result, Lotter is certain, of increased focus on customer care. Internally it’s referred to as Total Support. Externally it’s Customer Connect. That’s resulted in a $2 million investment in Hino’s parts business (“as good as you’ll see in any Toyota facility”) and a better than 95 per cent supply rate. Hino now has 42 dealerships strategically placed around Australia. The network’s investment in on-the-ground facilities is conservatively valued at better than $250 million. There’s new product in the pipeline, including a small, low-floor commuter bus which will be a boon to local councils – almost a case of ‘back to the future’ in this 50th anniversary year. “When Hino started in Australia it was almost accidental,” Lotter says. “Post-World War Two its focus was entirely on feeding its own domestic market. Over the years we’ve seen that change, but until recently it was still a ratio of two-thirds domestic supply to one-third export. Now we’re looking at a situation of mirror reversal. So much more emphasis is being placed on global markets. It can only be good for Australia.”
“There was a time (after the separation) when we were truly apart – but that denied us, and our customers, the advantages of economies of operation,” Lotter says. “We do great deals with Toyota Financial Services and Toyota Fleet Management and have great co-operation with
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1965 Gold Coast Coaches purchases six Hino RC 100 buses
1971 KL 300 model launched
Hino’s 50 years in Australia Throughout its 50 years in Australia Hino has provided a range of tough, reliable and economical trucks to handle a broad range of tasks. As times have changed, Hino has responded with new and revamped models to meet the constantly evolving needs of its Australian customers.
1994 Super Dolphin heavy duty 6x4 upgraded
1996 Ranger Series introduced
Early 199
‘Birds of Prey’ series launche Super Hawk, Harrier, Raven, K Osprey, Griffon, Shrike and Su
2003 2000
Ranger Series replaced by Ranger Pro
Dutro launched
2007 300 Series and Hino Hybrid launched
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1975
1978
KR 300/320 and 360 models launched
LB 500/520 and 560 models launched
1980 LA 540 and 560 models launched
1988 FG models launched
90s
ed – Hawk, Kestrel, uper Eagle
2014 300 Series High Horsepower 920 and 921 launched
2011 New 300 Series launched
Hino 50 years
1982 FD and FF introduced, including first automatic transmission
1984 GT and FS Super Dolphin models arrive
1985 FC and GS models launched
2015 500 Series long wheelbase FE automatic transmission models launched
Torque Torque 1212
cover feature
CMI Hino in for the long haul As Hino celebrates its half-century in Australia, 2015 also marks the 45th year of Adelaide-based CMI’s association with Hino, making it the longest-serving Hino dealership in Australia. CMI Hino was established in Adelaide in 1970, while its Melbourne branch opened its doors in 2002. CMI is part of the CMV Group, a third-generation family-owned commercial vehicle business with origins going back 80 years. “Hino trucks have helped build the nation,” said CMI Hino managing director Paul Crawford. “From our cities, ports, local distribution, and in farming, mining and pastoral … Hino’s been there, and always punching well above its weight. “Today we have a tremendous product range, a great future and great prospects for us in the network. I think the future’s very bright and our company’s absolutely delighted to have been involved with Hino for 45 of those 50 years,” Mr Crawford said. To celebrate the milestone, CMI Hino has restored a truck dating back to the beginning of its association with Hino, a KL 300 medium duty model.
“In its class it was an industry leader,” Mr Crawford said. “It was reliable, it was very well engineered, it was economical and it gave our customers really good value for money. “Over the 1.6 million kilometres it travelled I understand it was literally trouble-free,” he added. Hino Australia Dealer Development Manager Paul Tuffy said the longevity of the relationship between CMI and Hino embodied one of the key themes of Hino’s 50-year celebrations. “Whether it’s the long-term relationships formed with our customers or our partners in the dealer network, we believe it is what is passed down from one generation to the next that leads to innovation and successful, mutually beneficial partnerships.”
CMI Hino’s KL 300.
Delivering from one generation to the next Hino Australia kicked off its 50th anniversary celebrations with the release of a video featuring national equipment hire company Kennards Hire. Kennards Hire is a long-term Hino partner, and runs a diverse rental and delivery fleet with a large proportion of Hino 300 and 500 Series models.
The trucks join a Hino fleet of over 500 vehicles that includes tippers, vans and tilt trays that are available for hire to the general public and are also used as company service vehicles.
The video features three generations of the Kennard family, beginning with owner Andy Kennard telling son Angus about the origins of the family-owned business.
Hino Australia’s National Marketing Manager Sarah Rosales said the video illustrates what has made Hino successful in the past, and what will ensure further success in the future.
In the video Mr Kennard explains what lies behind Kennards’ long relationship with Hino. “The reason we’ve stuck with Hino is they kept on improving the models and making them more reliable, and we got good support from them,” he said. “They were able to look after us as far as service, maintenance and warranty are concerned.” Some of Kennards Hire’s recent Hino purchases include a number of 500 Series FE 1426s with tilt trays fitted. They are primarily used by
“It’s the continual evolvement of Hino’s product and the long-term relationships Hino has forged with its customers that have made the last 50 years so successful.”
Andy Kennard (left) with son Angus and grandchildren. Kennards’ rural branches to deliver large items like excavation equipment that can’t be transported on a trailer. Kennards Hire recently purchased 300 Series High Horsepower 921 Autos for use in its rental fleet.
You can find the video Hino – Delivering from One Generation to the Next – on the Hino website at www.hino.com.au/50yr-anniversary.
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Dakar
Hino takes sixth successive class win at Dakar Hino and Team Sugawara have continued to make motorsport history with its sixth successive under 10-litre class victory at the 2015 Dakar Rally. Father and son team drivers Yoshimasa and Teruhito Sugawara came in second and first positions (respectively) in class at the gruelling event for the second year running. Their results placed Teruhito in 16th and Yoshimasa 32nd overall for trucks, from a field of 43. Seventy-three-year-old Yoshimasa Sugawara is continuing to make records of his own, with a total of 33 consecutive Dakar entries. Yoshimasa remains the oldest competitor at the Dakar. This year the event covered 9,000 kilometres over 13 stages across Argentina, Chile and Bolivia, presenting a range of terrain including sand dunes, harsh deserts and mountains. In addition to testing driver skills and team participation, the Dakar puts vehicle components to the test and is an important part of Hino’s product testing regime which aims to give its trucks the best possible quality, durability and reliability characteristics. The team’s two trucks, both loosely based on the medium duty Hino 500 Series, use an 8.9-litre engine with Hino’s direct injection system, which was proven at last year’s Dakar. Both trucks received a completely new suspension system which has helped them get power to the ground more effectively.
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Hino Team Sugawara was put to the test early in the rally, with a stone damaging the radiator of Teruhito’s truck during stage 2. It was able to continue the race with coolant replenishments and support from Yoshimasa’s truck despite temperatures of up to 41 degrees during the stage from Villa Carlos Paz to San Juan in Argentina. Team Sugawara took first and second positions in the under-10 litre category in stage 3, where it remained for the following 10 stages. Teruhito Sugawara sees bigger things on the horizon at next year’s Dakar. “Compared to races up to last year where we’ve been just pushing our trucks to the limit, I think we’ve taken a huge step forward in that the truck feels like it can do more, and that there is more room for performance upgrades,” Teruhito said. “This was a meaningful race that gave us hope for the future.” Yoshimasa said he was relieved that the expected results had been delivered. “I was in good physical condition and was able to drive comfortably despite the fact that I’m a year older now,” Yoshimasa said. “I think the upgrades to the truck as well as the training I’ve been doing has had an effect.”
FE Auto
Hino launches new fe Auto models Hino Australia has boosted the versatility and appeal of its 500 Series medium duty truck range with the addition of new long-wheelbase variants of the FE 1426 Auto. Combining an Allison automatic transmission with the Hino J07E-TN engine has created an FE that is accessible to a wider range of drivers while being capable of doing the work of a larger vehicle. The 500 Series FE 1426 Auto’s 6.4-litre fivecylinder engine generates a class-leading 191kW and 794Nm from 1500rpm, for superior performance and carrying capacity. The Allison 2500 series transmission uses five forward speeds and features a torque converter with lock-up clutch. Hino chose the transmission because it meets its stringent quality, durability and reliability requirements while offering smooth, userfriendly drive characteristics and the ability to maintain optimum engine speeds for increased efficiency. The 500 Series FE 1426 Auto has a GVM of 14 tonnes and is able to carry payloads previously reserved for larger vehicles in a more agile and economical package.
It is available in single cab configuration in short, medium, long and extra-long wheelbases ranging from 3750 to 5500mm.
truck lines, and Hino has responded with an increased number of automatic transmission choices,” Mr Lotter said.
The 500 Series FE 1426 Auto also comes with the safety and comfort features the 500 Series is known for, including the ISRI 6860 driver’s seat with integrated safety belt, ergonomically
“The 500 Series FE Auto brings a very well rounded package to the market and allows fleets access to a larger pool of drivers thanks to its automatic transmission.
“The market has been demanding more ‘two pedal’ options in light and medium duty truck lines, and Hino has responded …” designed cabin, ABS brakes, SRS driver’s airbag and ECE-R29 crash safety compliance. Hino Australia Chairman and CEO Steve Lotter said the launch of the 500 Series FE 1426 Auto demonstrates Hino’s commitment to offering greater choice in its products, and is an important part of the brand’s push for automatic transmission models. “The market has been demanding more ‘two pedal’ options in light and medium duty
“It also has the potential to cut down on gearbox maintenance that may be required with drivers who are less experienced with a manual transmission. “The 500 Series FE Auto is what we like to call a ‘smart truck’ as it is capable of carrying payloads usually reserved for our FG and GH models, but in a lighter, more nimble and cost-effective package. “We believe it is the right truck for this sector of the Australian truck market, and we expect it to do great things for our customers and Hino,” Mr Lotter said.
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dealer of the year
Hino rewards top dealers of 2014 Australia’s best performing Hino dealers were recognised for their role in the brand’s strong local and international performance in 2014 at the annual Hino Dealer of the Year Awards. The awards ceremony was held at the Four Seasons Hotel in Sydney and incorporated celebrations for the 50th anniversary of the sale of Hino trucks and buses in Australia.
The Metropolitan Dealer of the Year award went to CMI Adelaide, while Newcastle Hino took out the Regional Dealer of the Year award. Both dealerships gained their respective Dealer of the Year awards for the second year running. Chris Morrison of CMI Adelaide said he was pleasantly surprised when they won the award last year and was very happy to win again in the face of strong competition from other Hino dealers. “It shows that when you do the little things right, the big things happen naturally,” Mr Morrison said. “It comes from the culture of our business: we treat our customers the way we’d like to be treated, and we were consistent across all areas of the business.” A statement from Newcastle Hino said the dealership was proud to be recognised for the second consecutive year as Regional Dealer of the Year.
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issue #1 2015
“It shows that when you do the little things right, the big things happen naturally” “This prestigious award is fitting recognition of the hard work of the entire dealership team and reflects the quality and success of the Hino product and the support received from Hino Australia. “Newcastle Hino is committed to continual improvement in every aspect of its business,” the statement said. Visiting from Japan, Hino Motor Sales Asia and Oceania Sales and Marketing Officer Takeo Saito took the opportunity to emphasise Hino Australia’s global importance for the brand. “Global sales of Hino trucks increased in 2014, reaching a total of over 168,000 units,” Mr Saito said. “Australia has played an important role in achieving this, and it ranks eighth in the more than 80 countries where the brand is sold.”
CMI Adelaide’s Chris Morrison and Newcastle Hino’s Sean Lynch.
dealer of the year
Hino’s past, present and future celebrated at dealer conference The 2015 annual Hino Dealer Conference provided Hino Australia with the opportunity to share information with dealers on the company’s performance of the previous year, while discussing the themes, goals and inspiration for the year to come. Held at the Four Seasons Hotel in Sydney the afternoon before the Dealer of the Year awards, the conference focused on delivering Hino’s internal ‘Customer Connect’ program – a three-year business plan focused on delivering Hino’s Global Total Support program. The theme of improving performance was delivered through presentations given by Hino management. Dealer Development Manager Paul Tuffy began with a presentation outlining the achievements of Hino in Australia over the last 50 years, including the launches of different vehicles, the opening of important dealerships around the country and the establishment of Hino Motor Sales Australia. Presentations by Hino Australia Chairman and CEO Steve Lotter, President and COO Sean Takahashi and a number of Hino Australia’s management team gave a comprehensive overview of the business’ current achievements in sales and customer satisfaction. Mr Lotter’s presentation looked at Hino’s future focus areas, including improving the Hino brand by implementing a defined brand strategy, improving the capability of the Hino network, better understanding and meeting the needs of Hino’s customers, and improving the customer experience. Hino Asia and Oceania Sales and Marketing Officer Takeo Saito presented global sales figures for Hino, and explained Australia’s importance in their achievement as well as its global ranking. After the business presentations dealers were split into groups for workshops on the Hino brand, dealer capability, customer service and customer experience. Customer Care Manager Chris Cadden outlined the positive steps being taken to improve Hino Australia’s customer relations, with new inbound call arrangements and improved data capturing systems. Marketing Manager Sarah Rosales spoke about new directions for the brand, and the importance of a strong digital strategy for both Hino and dealership businesses. Dealer Development Manager Paul Tuffy presented on the Customer Connect initiative, which aims to improve the performance of the business by placing customers at the centre of everything Hino does. He also spoke about the recently introduced Dealer Standards Program that gives dealers practical guidelines on enhancing the purchase and after-sales experience for customers.
2014 Hino dealer of the year major award recipients METROPOLITAN DEALER OF THE YEAR: CMI Hino Adelaide REGIONAL DEALER OF THE YEAR: Newcastle Hino METROPOLITAN NUMBER ONE SALES VOLUME: Adtrans Hino REGIONAL NUMBER ONE SALES VOLUME: Newcastle Hino SALES EXCELLENCE (METRO): GOLD – Adtrans Hino SILVER – CMI Hino Adelaide BRONZE – CMI Hino Melbourne SALES EXCELLENCE (REGIONAL): GOLD – Illawarra Hino SILVER – Tait Hino BRONZE – Mavin Hino PARTS EXCELLENCE (METRO): GOLD – WA Hino SILVER – CMI Hino Adelaide BRONZE – Sci-Fleet Hino Nerang PARTS EXCELLENCE (REGIONAL): GOLD – West Orange Motors SILVER – Newcastle Hino BRONZE – FRM Hino SERVICE EXCELLENCE (METRO): GOLD – CMI Hino Adelaide SILVER – Sci-Fleet Hino Nerang BRONZE – WA Hino
Parts and Accessories Manager Kirk Harrison talked about new initiatives for parts, service and accessories. Important initiatives for 2015 include the introduction of Market Oriented Pricing, a capped price service program, a new line of more cost-effective genuine Hino parts for older model trucks, and new accessories for 300, 500 and 700 Series models to be announced later in the year.
SERVICE EXCELLENCE (REGIONAL): GOLD – Vanderfield Hino Toowoomba SILVER – Newcastle Hino BRONZE – FRM Hino
Sales Manager James Morris spoke about building dealership sales capability through sales training and fleet sales while also focusing on the 14-tonne segment.
Hino Financial Services Award: WA Hino
Torque
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fleet
Top value brings more Hino trucks to Snowy River Shire Quality, reliability and value for money is bringing more Hino trucks to a district with some of the highest peaks and lowest temperatures in Australia.
The Snowy River Shire Council in NSW recently purchased a Hino 700 Series heavy duty model to add to its already 16 strong Hino fleet, following a stringent tender process. The Council’s new FS 2848 700 Series is fitted with an 11 cubic metre tipping body and is also set up to take a slip-on 11,000-litre water tank. It joins a Hino Ranger Pro which carries a Flocon road patching unit, a 4X4 Ranger fitted with a removable blade for snow clearing, and a number of light duty Hino 300 Series models. The 700 Series and Ranger Pro are used to construct and maintain the many highways and dirt roads around the region, which receive up to three million visitors each year. Another truck from the Hino fleet is used to maintain parks and gardens.
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The new 700 Series and the Council’s other Hino trucks were selected due to a strong value proposition Snowy River Shire Plant Superintendent Mark McGufficke said the new 700 Series and the Council’s other Hino trucks were selected due to a strong value proposition, and the ability to work in a range of temperatures and cover large distances. “The new truck was selected from tenders through Local Government Procurement, and
the value for money with the Hino 700 Series really stood out,” Mr McGufficke said. “They can be operating in temperatures ranging from minus 10 to minus 15 degrees Celsius, right up to 35 degrees plus. “The kilometres travelled varies, but each truck can cover up to 1000km per day.” The Hino FS 2848 700 Series is suitable for travelling large distances in comfort and safety, with its fully air adjustable ISRI driver’s seat and fully integrated seat-mounted seatbelt, driver’s SRS airbag and ABS-equipped brakes. Mr McGufficke was also very happy with the service provided by their Hino dealer. “Bryce, Matt and their staff at Wagga Motors cannot be faulted on their first class service,” he said.
training
Hino training benefits Europcar network
Leading vehicle rental company Europcar is the latest Hino customer to benefit from specialised Hino technical training.
The training, conducted at the CMV Hino Training Centre facilities in Melbourne, will help ensure Europcar’s new fleet of 69 Hino 300 Series 616 Medium Auto light-duty trucks is maintained to manufacturer standards around Australia, safeguarding the longevity of the trucks and providing rental customers with safe and reliable vehicles. Europcar Fleet Operations and Maintenance Manager Laura Harewood said it was the first time such customer-specific training had ever been offered to Europcar and it had provided significant benefits. “It is the first time Europcar has bought Hino trucks and they are hi-tech vehicles,” she said. “The staff that Hino trained in Melbourne have created a help manual for all the maintenance team members in our national network. It includes the five key service checks and the correct oil filters to use. “Obviously in rental operations the truck has a different driver every day, so the maintenance staff must perform the checks a regular driver would do. “Overall the training was a fantastic opportunity for us and the guys loved it,” Ms Harewood said. The ‘train the trainers’ scenario – with Hino instructing key customer staff and those staff passing the learnings through its network – meant minimal time off site for Europcar staff. Hino Australia Divisional Manager of Sales James Morris said Europcar had ordered 69 Hino 300 Series 616 Medium Auto trucks, all with four-metre box van bodies by Prestige Truck Bodies and 600kg capacity Tieman tuck-away tail lifts. “We won the contract by offering the most driver-friendly and safest truck cab chassis in this weight range, with a fully automatic transmission, vehicle stability control, ventilated disc brakes all round, rear vision camera with
“The training was a fantastic opportunity for us and the guys loved it” built-in microphone and twin SRS airbags,” he said.
It has a state-of-the-art training centre at its
“This is another great example of Hino aftersales service, where we introduce customers to our entire organisation and ensure their experience with Hino meets or exceeds our total customer support goals.”
manager Sergio Bonvini heads the team of
Hino Australia can provide specialist technical training in its training centres or on site for customers.
contact Sergio Bonvini, Hino Australia Technical
head office in southern Sydney, where training presenters and instructors. Hino fleet customers who would like to learn more about these training programs should Training Manager, at sergio.bonvini@hino.com.au or phone (02) 9914 6633.
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lifestyle
Toyota Launches Grassroots Pro-Am Race Series Toyota Australia has created a grassroots motorsport series based on the best-selling Toyota 86 coupe, to be raced exclusively at V8 Supercars events from next year.
The series will be run as a pro-am with up to five selected professional drivers who will mentor and compete against a larger field of amateur drivers who will qualify to get onto the starting grid. The Toyota 86 Pro-Am race series, under the official banner of Toyota Racing Australia, will be staged at selected V8 Supercars events and will be sanctioned by the Confederation of Australian Motor Sport. The 86 race cars will be based on the GT manual with key specifications controlled to ensure their suitability and reliability while keeping costs as low as possible. Neal Bates Motorsport, owned by the four-time Australian rally champion, has developed and tested a race package that includes suspension, brakes, extractors and exhaust, ECU, oil cooler, rims and tyres as well as mandatory safety gear. “The Toyota 86 Pro-Am series will present genuine, dynamic and entertaining racing to a broad audience, including big crowds at each round and a large audience on free-to-air and pay TV,” said Toyota Australia Executive Director Sales and Marketing, Tony Cramb. “Fundamental to the concept is that it is a grassroots motorsport series that is affordable for anyone who has both the passion and the talent to compete in a national series.” Toyota’s 86 one-make series in Australia will be similar to series run in Japan, Germany and New Zealand.
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“It is a grassroots motorsport series that is affordable for anyone who has both the passion and the talent to compete” “Toyota is committed to continually bring energy and enjoyment to motoring enthusiasts around the world – from the highest motorsports categories through to grass-roots activities... from races to rallies to customer events,” Mr Cramb said. Toyota 86 chief engineer Tetsuya Tada said he was honoured to be named patron of the series and was impressed – and humbled – by the overwhelming passion and enthusiasm for the 86 among Australian owners. “My dream is that one day we can have a World 86 Challenge with the best drivers from Japan, Europe and other markets – and the champion Toyota 86 driver from Australia,” he said. Further details of the series will be released in coming months. In the meantime, potential competitors can register their interest on the Toyota website at www.toyota.com.au/86/ pro-am.
HINO DEALER NETWORK *Hino Parts and Service Only
NAME
ADDRESS
PHONE NUMBER
AFTER HRS
WEBSITE
21 Merinee Road 253-259 Kent Street 7 Smeaton Grange Road 662 Woodville Road 10 Ryan Place Cnr Princes Highway & Miall Way 108 Warialda Road 5 Woolford Crescent 8 Adventure Place 2 Isles Drive
02 4323 2585 02 9598 9444 02 4655 5755 02 9681 8111 02 6888 6060 02 4256 7111 02 6722 1111 02 6562 6211 02 9540 1984 02 6651 4665
0408 246 437 1300 767 535/0408 281 133 0458 100 318 0400 394 660
www.adtranshino.com.au www.adtranshino.com.au www.adtranshino.com.au www.cityhino.com.au
0402 477 578 0427 213 891 0417 046 007
www.illawarrahino.com.au
1800 694 466
Beresfield Queanbeyan Lismore* Inverell Wagga Wagga Orange Muswellbrook Tamworth
Adtrans Hino Gosford Adtrans Hino Mascot Adtrans Hino Narellan City Hino Halls Transport Illawarra Hino Inverell Truck & Diesel Repairs Pty Ltd Mavin Hino MHB Mechanical Contracting Newcastle Commercial Vehicles Coffs Harbour Newcastle Hino Southern Truck Centre Southside Truck Centre Tait Motors Wagga Trucks Hino West Orange Motors Wideland Hino Wideland Hino Tamworth
1 Kinta Drive 12 Wycombe Street 1 Krauss Avenue 325 Byron Street 280 Hammond Avenue 32 Forbes Road 113 Maitland Street 137 Gunnedah Road
02 4974 7800 02 6299 6433 02 6627 6080 02 6722 5090 02 6971 8000 02 6361 1000 02 6543 3066 02 6765 5552
02 4974 7800/1800 NCV SERVICE 0413 873 984
www.ahg.com.au/nsw/newcastlecommercial-vehicles/coffs-harbour www.newcastlehino.com.au www.southerntruckcentre.com.au
07 4671 7350 0458 409 267 0408 611 000 0488 445 016 0427 024 995
www.taitautogroup.com.au www.waggatrucks.com.au www.wom.net.au www.widelandgroup.com.au www.widelandgroup.com.au
NORTHERN TERRITORY Pinelands
Vanderfield Hino Darwin
Cnr Stuart Hway & Mackinnon Road
08 8932 4200
0408 826 158
www.vanderfield.com.au
QUEENSLAND City Gates, Mackay Cooktown* Gladstone* Forest Glen Gympie Maryborough Rockhampton Garbutt Cairns Goondiwindi Coopers Plains Kedron Nerang Toowoomba
Carlisle Hino Cooktown Auto Repairs Gladstone Fleet Maintenance Hi-Way 1 Truck & Tractor Forest Glen Hi-Way 1 Truck & Tractor Gympie Hi-Way 1 Truck & Tractor Maryborough Hi-Way 1 Truck & Tractor Rockhampton Hi-Way1 Truck & Tractor Townsville Pacific Hino Tait Motors Sci Fleet Hino Coopers Plains Sci Fleet Hino Kedron Sci Fleet Hino Nerang Vanderfield Hino Toowoomba
187 Archibald Street 114 Charlotte Street 115 Hanson Road 50 Owen Creek Road Cnr Bruce Hwy & Laurenceson Road 251 Lower Dawson Road 251 Lower Dawson Road 23-27 Langton Street 36 Buchan Street 54 Russell Street 816 Beaudesert Road 59 Kitchener Road 34 Spencer Road 21 Carrington Road
07 4952 1088 07 4069 5933 07 4972 9129 07 5453 5000 07 5480 5000 07 4190 4190 07 4924 1155 07 4727 5200 07 4052 4708 07 4671 7300 07 3722 2888 07 3361 0024 07 5596 3599 07 4631 4800
0407 165 298 0407 414 433 0427 627 129 0400 990 777 0428 712 627 0427 139 977 0427 012 504/0427 012 471 0418 182 448/0407 128 567
www.carlislemotors.com.au
07 4671 7350 0407 508 090 0407 508 090 0488 071 941 0417 991 822
www.hi-way1.com.au www.hi-way1.com.au www.hi-way1.com.au www.hi-way1.com.au www.hi-way1.com.au www.pacifichino.com.au www.taitautogroup.com.au www.scifleethino.com.au www.scifleethino.com.au www.scifleethino.com.au www.vanderfield.com.au
SOUTH AUSTRALIA Mount Gambier Regency Park Port Augusta Olympic Dam* Bordertown*
Barry Maney Group CMI Hino Adelaide Northpoint Hino Northpoint Toyota Tatiara Truck and Trailers
199 Jubilee Highway West 569 South Road 18 Young Street Lot 3 Charlton Road 4 Mclellan Road
08 8721 3400 08 8243 8100 08 8642 3433 08 8671 2151 08 8752 0077
0407 721 636 08 8243 8148 0458 131 340
www.barrymaney.com.au www.cmihino.com.au www.northpoint.com.au
TASMANIA Devonport Derwent Park Invermay
FRM Hino Devonport FRM Hino Hobart FRM Hino Launceston
176 Stoney Rise Road 9A Lampton Avenue 29 Montagu Street
03 6424 9855 03 6272 3822 03 6334 5877
03 6424 9886 03 6272 3822 03 6334 5877
VICTORIA Warrnambool Golden Square Laverton North Shepparton* Breakwater Wodonga Mildura Traralgon* Cobden* Dandenong South Leongatha* Wendouree*
Barry Maney Sales Bendigo Truck Centre CMI Hino Melbourne D & S Trucks Geelong Hino Jacob Hino Johnson Trucks LaTrobe Valley Truck Works Mora Mechanical Services Prestige Hino Spencer Diesel and Electrics Wren Diesel
987 Raglan Parade 12-16 Sullivan Street 326 Boundary Road 9 Gemini Crescent Industrial Place 3 Melrose Drive 579 Benetook Avenue Lot 1/23 Stratton Drive 1232 Camperdown Road 43-63 Princes Highway 110A Horn Street 18 Neerim Crescent
03 5560-5477 03 5440 9111 03 9931 6500 03 5831 2201 1800 878 257 02 6055 9800 03 5024 4666 03 5174 0922 03 5595 1387 134466 / 13 HINO 03 5662 5654 03 5339 1088
WESTERN AUSTRALIA Broome* Bunbury West Kalgoorlie* Geraldton* Karratha* Welshpool
Broome Auto Excellence Bunbury Truck Sales & Service Kalmech Pty Ltd Pemco Diesel Specialised Truck Services WA Hino Sales & Service
32 Pembroke Road 1 Olive Court 2 Brinsden Road 5 Box Street 501 Croydon Road 24-26 Kewdale Road
08 9192 1033 08 9725 6880 08 9022 2011 08 9964 8511 08 9185 6579 08 9351 2000
LOCATION NEW SOUTH WALES West Gosford Mascot Smeaton Grange Guildford Dubbo* Albion Park Inverell* South Kempsey Caringbah* Coffs Harbour
Hino Roadside Assist 1800 MY HINO (1800 694 466)
hino.com.au
www.mavinhino.com.au
0418 838 437
0418 332 534 03 9931 6000 0409 344 778 0499 225 500 0400 101 635 0488 579 579/02 5024 4666 0419 906 593 0448 813 103
www.frmmh.com.au www.frmmh.com.au www.frmmh.com.au
www.barrymaney.com.au www.btc-bendigo.com.au www.cmihino.com.au www.hinogeelong.com.au www.jacobhino.com.au www.johnsonstrucks.com.au
www.prestigehino.com.au
www.bunburytrucks.com.au 0437 779 395 0457 920 818 0417 987 031
www.wahino.com.au
hino.com.au
Xavier_HiNO34285_0415_r
Delivering from one generation to the next
22
From our first vehicle sold in 1965, to the introduction
relationship forged. So what will the next 50 years
of the first hybrid truck available in Australia, Hino has
bring? Well, they say that the future starts today...
been providing quality trucks and buses for over
It starts with innovation, quality products, long-term
50 years. At Hino, we believe it’s what’s passed
relationships and mutual respect. At Hino we are
down from one generation to the next that matters.
committed to keeping our customers businesses on
It’s how we learn and how we grow. It’s at the heart
the road… so when you choose a Hino truck, you can
of every innovation achieved and every long-term
be sure we’re in it for the long haul.
issue #3 2014