Northamptonshire Carers Celebrating 25 years of supporting local Carers in Northamptonshire
CARERS SUPPORT & CARE NAVIGATION GUIDE Helping you get the best out of your health and social care services
Carers Support
Carers Cafes
Breaks for Carers
Respite Care
Health & Wellbeing
Community Based
Help & Advice
Financial Information
Covering:
Wellingborough and East Northamptonshire
supporting independence
Do you have a family member, friend or neighbour that: is frail has a disability has a chronic illness
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These include:
About Serve ... Our aim is to provide the highest quality of health and social care to enable people to remain living independently within their own home. We understand the needs of an individual aren't just those at face value and we deliver a service to a wide range of adults, who need care and support.
Providing Quality Care and Suppor Dementia & Elderly Care t in the community Community Support & Escort Services Home from Hospital & Convalescence Personal Care Services Carers Breaks Day or night 7 days a week
Visit our website: www.serve.org.uk Charity Number: 1043321
If you would like to find more, please contact out us and we will be happy to help: 19 Church Street, R ushden, Northamptonshire NN10 9YU Email: info@serve.o rg.uk
01933 315555
Contents Northamptonshire Carers
1-2
Dementia Care Advice Services
3-4
Recognising Mental Health & Support
5-6
Hospital Discharge - Know Your Rights
7-8
NHS Care - Know Your Rights
9 - 10
Carers in Employment - Know your Rights
11
Carers Voice Needs Your Support
12
Primary Care, GPs, GP Surgeries and Pharmacies
13 - 14
Northamptonshire Young Carers Services
15 - 16
Taking a Break from Caring
17 - 18
Northamptonshire Carers - Breaks for Carers
19 - 20
How Domiciliary Care Services Can Help
21 - 22
Disability Aids and Equipment
23 - 24
Putting Your Affairs in Order
25 - 26
How to Choose a Good Care Home
27 - 28
Care Homes in Wellingborough and East Northamptonshire
29 - 30
Funeral Plans and Funeral Insurance
31 - 32
Useful Numbers for Support in Your Area
33 - 34
Every Day First Aid
35 - 36
Disclaimer Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. All signposting services are up to date as of April 2018. This Directory contains advertising from businesses who are offered the opportunity to reach potential customers through inclusion. However, any information provided by a company or organisation does not carry endorsement or approval of any product or service.
A big thank you to all the sponsors.
Another quality publication by Healthcare Publications If you require extra copies of this directory or are interested in advertising in future editions please email Healthcare Publications on admin@healthcarepublications.org or visit www.hcpublications.org
If someone relies on you because they are ill, disabled, have issues with their mental health, drugs or alcohol or are just slowing down with age, you should recognise yourself as a Carer. We have been carrying out Carers Assessments for Northamptonshire County Council for many years. The legal right to an assessment for Carers has been reinforced in the 2014 Care Act and we are continuing to work with the County Council to provide these.
There are many ways to have a Carers Assessment ... We offer an online-self assessment which may be a good option if you are busy during office hours or are looking primarily for advice and information. Our Carers Support Line can provide a telephone assessment which again is ideal for those who want quick access to advice and information. We have a team of Carer Support Workers who are based throughout the county and can complete a Carers Assessment with you. You can self-refer or refer someone else (with their consent). It is important that all Carers get the help and support they need and deserve. This can mean Carers are able to maintain a life outside of their caring responsibilities.
1
How will an assessment help? As a relative, spouse, partner or friend, you will have a great deal of experience and understanding of the person you care for. A Carers’ Assessment will identify ways that you can be assisted in your caring role. You may be entitled to a Carer’s Personal Budget to help you to continue in your caring role.
Support line Our Carers Support Line provides a confidential service to support the needs of Carers, including Parent Carers. The service can be accessed by Carers, professionals or anyone with a Carer related enquiry or issue. Tel: 01933 677907 Lines are open Monday - Friday, 9am - 5pm
Our Support Line provides: A listening ear and emotional support Signposting and referral to other organisations One-to-one telephone support
Carers Support Line Do you care for someone?
Northamptonshire Carers are here to support those who care for a loved one with a disability, long-term physical or mental health condition Our Carers Support Line provides a listening ear; practical advice and access to our wide range of services:
Carers Assessments • Support Groups & Carers Cafes
Access to Carers Assessments
Choir & Ukelele Groups • Activities, Breaks & Sitting Service
Information and advice
The support of other Carers • Dementia Care Advice Service
Access to the Dementia Care Advice Service Ongoing support Peer Support Access to Carers Sitting Services Our Support Line workers will do their best to respond to Carers and Carer related enquiries no matter how diverse.
NHS Carers Direct Helpline If you need someone to talk to at weekends or in the evening, the NHS’s Carers Direct helpline is open. NHS Carers Direct Helpline: 0300 123 1053
Support Workers based within Mental Health Teams Support for Parent Carers Dedicated Young Carer & Young Adult Carers Teams Teams based in Northampton & Kettering General Hospitals We rely on donations to deliver our services. Why not become a friend of Northamptonshire Carers and make a regular donation? Contact us or view our website for more details on how you can support us in supporting more Carers in the county.
What areas does Carers Direct cover? The Carers Direct helpline doesn’t provide personal financial, medical or legal advice and doesn’t provide casework, advocacy, representation or counselling.
The Carers Direct helpline is open seven days a week The helpline is open from 9.00am-8.00pm Monday to Friday, and from 11.00am - 4.00pm at weekends. The helpline is closed on bank holidays.
Carers Support Line 01933 677907
Lines are open: Monday - Friday | 9.00am - 5.00pm
Hosptial Teams: Kettering: 01536 493622 | Northampton: 01604 544274 Email: carers@northamptonshire-carers.org
www.northamptonshire-carers.org NorthamptonshireCarer
@NorthantsCarers
northamptonshirecarers
Registered Charity No. 1061417. Images courtesy of Carers Trust
2
Dementia Care Advice Service People with dementia can feel vulnerable as their condition progresses and they increasingly rely on other people to do things for them. It is important that people who have dementia feel reassured and supported, while retaining some level of independence. After a diagnosis Having concerns about your memory or that of a loved one is a worrying time and having it confirmed by a diagnosis of dementia, equally so. We can provide someone to talk to about how you feel but many people will also have practical questions. Northamptonshire Carers are working in partnership with the Alzheimer’s Society to provide support for both people living with dementia and their Carers. Referring to us is easy and we accept referalls from professionals and families alike. Support Line: 01933 677907 Email: carers@northamptonshire-carers.org Email for NHS professionals: carer.referral@nhs.net Post: 123 Midland Rd, Wellingborough NN8 1LU www.northamptonshire-carers.org www.alzheimers.org.uk
Memory Matters Groups Wellingborough Memory Matters offers a reassuring, confidential and safe place to talk to others about how dementia affects your life. Come along and make new friends, share experiences and be honest, without fear or embarrassment. Get tips from group members on how to support someone with dementia, as well as how to keep looking after yourself and have your questions answered by our highly skilled, compassionate and experienced staff who run the sessions.
People with dementia live in your area, probably on your street, possibly amongst your friends and close neighbours. People with dementia may visit your shop, business or workplace. Common signs of dementia are confusion, forgetfulness, struggling to find words and repetitiveness. This can make everyday situations stressful. A person with dementia may need extra assistance to help them use your services or help them with everyday things.
Speak clearly • Speak clearly, calmly and slowly to allow the person time to understand information. • Use simple, short sentences and avoid direct questions. • Keep choices to a minimum and don’t raise your voice. • Where possible, talk in a non-distracting place or find a quiet corner.
Think about your body language • •
People with dementia may find it difficult to understand what is being said, but can be quick to interpret the message on people’s faces and may still be aware of body language. Make sure you are at the person’s level, use a friendly tone and respect personal space.
Show respect and patience • Adapt what you are saying if the person with dementia does not understand. • Don’t rush, and try to go at their pace.
Salvation Army Salem Lane, Wellingborough NN8 4JT 2nd Thursday of the month 10.00am -12.00pm
Listen
Memory Matters Groups Side by Side
Noise
Keeping an active social life is key to helping someone with dementia feel happy and motivated and for their carers to talk with others about how dementia affects their lives.
Lighting
Tel: 01832 736670 northamptonshire@alzheimers.org.uk
www.alzheimers.org.uk 3
• •
Listen carefully to what the person has to say, giving plenty of encouragement, whilst looking out for other clues of what they might be trying to communicate. Allow them time to find the words to tell you what they want.
• A person with dementia may have difficulty listening if there are a lot of different noises around them. • Make sure the lighting is sufficient so the person with dementia can see you and everything around them clearly. • Turn up the lights or move to a well-lit area.
Finding the way • People with dementia may have forgotten where things are or they may not recognise everyday objects. • Sometimes people with dementia may forget where they are going or become disorientated. • They may not be able to follow simple directions and may need you to go with them to where they want to go.
Connecting Carers
Funded by the National Lottery through the Big Lottery Fund
Feeling lost • Sometimes people with dementia may feel lost in familiar places or forget where they live.
Maintaining good health and nutrition • It’s important that the person you care for has a healthy, balanced diet and gets some exercise. • The longer they stay fit and healthy, the better their quality of life will be.
Recognising and finding things • • •
People with dementia may have forgotten what they came into the premises or room for. They may have a list but have problems finding the things they want. Help them choose the right amount of things, particularly if they seem to be buying an unusually large amount of something.
Making choices • • •
While choice is good, for someone with dementia too much choice can be confusing. Ask what the person would like, e.g. a coffee, and then suggest two or three likely options. You could describe these options and remember to give a pause between each option to allow them time to think and make a decision.
Whose reality • •
Past memories can often be stronger than present reality. The person may be confused and say something that does not makes sense to you.
Being predictable • •
The person with dementia may be confused if things have been rearranged, or by new people they meet. Try to keep things the same or offer additional assistance if things have changed.
L-R: Jakki Evans Hughes, Sarah Drage, Lynette Cromwell, Linda Tiffney & Hayley Brown
We are creating a network of volunteer Carers Champions in communities across Northamptonshire Carers Champions are volunteers who will: Be a friendly face for Carers in local communities Indentify, support and refer Carers for further support Build relationships and raise awareness Help to run local Support Groups and Carers Cafes Get in touch for details of local events and Carers Champions. Do you have the time to volunteer to become a Carers Champion and support Carers in your community? If so, contact us for further information. Other volunteering opportunities are available including befriending, providing face-to-face and telephone support to Carers, fundraising and administration. Northamptonshire Carers
Carers Support Line 01933 677907
Lines are open: Monday - Friday | 9.00am - 5.00pm
Email: carers@northamptonshire-carers.org
www.northamptonshire-carers.org NorthamptonshireCarer
@NorthantsCarers
northamptonshirecarers
Registered Charity No. 1061417. Images courtesy of Carers Trust
4
Recognising mental health and support
Mental health, emotional wellbeing and resilience is all about how we cope with what life throws at us. It concerns the way we feel about ourselves, conduct relationships, handle stress or deal with loss. Good mental health and resilience are fundamental Keeping in touch and meeting people to good physical health, relationships, education and work, as well as being key to achieving our potential.
Mental health facts At least one in four people experience a diagnosable mental health problem in any one year, and one in six experiences this at any one time. • More than half of those with a common mental health problem have both depression and anxiety. • According to the Alzheimer’s Society there are around 850,000 people in the UK with dementia. One in 14 people over 65 will develop dementia, and the condition affects 1 in 6 people over 80.
Coping with stress Stress, anxiety and depression can affect anyone, but the pressure and expectations of caring can make Carers particularly vulnerable. In turn this can make caring more difficult to cope with. Stress can affect your sleep and you can become more exhausted, tense, irritable and low. You can also feel as though you are losing control of your life and you have little way of regaining this control. One of the first steps in dealing with stress is to acknowledge that it is happening and to think about the reasons. Starting to deal with the causes, even by taking very small steps, helps you feel more in control. The earlier you do this the better. Just talking about how you feel with someone can help you find a way to deal with it. Joining a Carers group could offer you the opportunity to share your experiences with other Carers. Or you may prefer to use Carers online forums such as those offered by Carers Trust and Carers UK.
Dealing with depression Depression is when your feel persistently low or sad and can’t find any pleasure in life for weeks and months rather than just a few days. Many of us feel like this sometimes, but depression is when these feelings last longer than a few days. Depression is an illness, with real and sometimes frightening symptoms. It’s not a sign of weakness or something you can ‘snap out of’ or deal with by ‘pulling yourself together’. If you think you may be suffering from depression you should see your GP as soon as possible. Many people wait a long time before seeking help for depression from their GP. The treatment and support options for depression are very effective and the sooner you get help the sooner you can be on the way to recovery. 5
Carers can sometimes feel lonely or socially isolated as a result of their caring responsibilities, which in turn impacts on their health. You may have found that caring has affected the relationship you have with the person you care for, as well as relationships you have with others. Whilst caring responsibilities can make it difficult, it is important that you try to keep up your social connections as these are good for maintaining your own wellbeing. This may include keeping in touch with family and friends – even if it’s just a quick phone call, joining online Carer networks or visiting your local Carers’ service. It may also include taking a little time out to engage in any hobbies you have and doing the things that make you happy. If you find that you don’t have any time to do the things you enjoy, then it is important to find ways to take a break from your caring role.
Acknowledging resentment and guilt Like many Carers, you may find yourself caught up in a cycle of resentment and guilt. You may no longer feel like your life is your own and may feel guilty for feeling that way. At the same time, you may feel that you should be doing more for the person you care for, or feel as though you aren’t doing a good job. It’s important that you allow yourself to feel these perfectly normal feelings and not get overwhelmed by guilt. It is also important to try to find time to take care of your health and wellbeing, rest and re-energise, which may help you cope with some of these feelings.
Health and wellbeing There are things that can help to save time and improve your health and wellbeing: • you can do some things online such as access your GP records or make a GP or hospital appointment • check with the local pharmacy for services that might help: home deliveries, medication reviews and advice on medication can make life easier • does the person you are caring for consent to having health information shared with you? Make sure this is clearly recorded in their GP and hospital records so that doctors can involve you in decisions about their care •
don’t be afraid to ask questions. The GP, consultant or specialist nurse will be able to give you information about the illness or disability the person you care for has. The more information you have the more confident you will feel in your caring role. If there are aspects of the condition you find difficult to manage or cope with, such as incontinence, difficulties with eating or challenging behaviour, make sure you ask for help as soon as you need it
The Midland Road Clinic
PHYSICAL & COMPLIMENTARY HEALTH CLINIC
The Midland Road Clinic is made up of a team of therapists providing an array of expert healthcare services at affordable prices. From simple massage therapies to counselling on various psychological issues, we can handle it all professionally.
PODIATRIST
REFLEXOLOGY
For all your foot care needs, Corns, Callous, Nail Problems, Orthotics.
Acupressure, Hopi Ear Candles, Hot Stone Massage, Indian Head Massage.
OSTEOPATH/CHIROPRACTOR
MASSAGE
Back Pain, Sports Injuries, Sciatica, Frozen Shoulder, Mobility, Headaches, Knee Pain.
Back, Full Body, Leg and Foot, Sport Massage.
COUNSELLING
OUR THERAPISTS
Anxiety, Stress Management, Sleep Problems, Phobias Weight Loss, Quit Smoking, Motivation.
Evening weekend& appointm ents by arrangem ent
All of our therapists are fully qualified and registered with the relevant associations
Tel: 01933 222 418 • www.midlandroadclinic.co.uk
Email: midlandroadclinic@hotmail.com • 56 Midland Road | Wellingborough | Northamptonshire | NN8 1LU
Northamptonshire Carers
Carers Wellbeing Workshops "The aim of the workshops is to enable and empower Carers to make choices for a healthy life balance." The course will equip you with knowledge to consider your future and caring role.
Session 1 - Caring and Me Session 2 - Health and Wellbeing Session 3 - Be Safe Stay Safe Session 4 - Information and Resources Northamptonshire Carers is recognised as a Centre for Excellence in supporting Carers. We employ experienced staff who have undertaken specialist training to deliver the sessions.
Visit our website for more info:
Sessions are held at 23 Midland Road, Wellingborough, NN8 1LU
TEL: 01933 677837
www.northamptonshire-carers.org Email: carers@northamptonshire-carers.org 6
Hospital discharge - Know your rights ... If you go into hospital, you may be worried about whether you’ll cope when you leave. You shouldn’t be discharged from hospital until: You are medically fit (this can only be decided by the consultant or someone the consultant has said can make the decision on their behalf ).
A care plan will be drawn up, detailing the health and social care support for you, and you should be fully involved.
You have had an assessment to look at the support you need to be discharged safely.
The care plan should include details of: the treatment and support you will get when you’re discharged
You have been given a written care plan that sets out the support you’ll get to meet your assessed needs.
who will be responsible for providing support, and how to contact them
The support described in your care plan has been put in place and it’s safe for you to be discharged.
when, and how often, support will be provided
A hospital’s discharge policy should state how patients and Carers are involved in discharge planning. If you have limited capacity to make your own decision, the Mental Capacity Act will apply. It is worth thinking about appointing a deputy or enacting a welfare power of attorney before you go into hospital. If you’re due to go into hospital in a planned way, such as for an operation, planning for what happens afterwards should happen before you ever arrive at the hospital. For unplanned admissions, such as if you’ve had a fall and hurt yourself, discharge planning should begin on the day you’re admitted to hospital. If you are likely to have ongoing health and social care needs when you leave hospital, the assessment may be carried out by a multi-disciplinary team of health or social care professionals. Depending on your needs, the multi-disciplinary team could include a social worker, physiotherapist, occupational therapist, speech therapist, mental health nurse or dietitian. You should be fully involved in the assessment process, and your views should be listened to. With your permission, any family Carers will also be kept informed and given the opportunity to contribute
supporting independence
MOBILITY SHOP
how the support will be monitored and reviewed the name of the person who is co-ordinating the care plan who to contact if there’s an emergency or if things don’t work as they should information about any charges that will need to be paid (if applicable)
What might be in a care plan? The types of support in someone’s care plan will depend on their assessed needs and preferences. A care plan could include: Community care services from the local authority, such as reablement services. An assessment for these must be arranged if it seems that you may need them. NHS continuing healthcare. NHS funded nursing care. Intermediate care This is short-term care that’s provided free of charge for people who no longer need to be in hospital but may need extra support to help them recover. It lasts for a maximum of six weeks and can be provided in someone’s home or in a residential setting. Other NHS services, such as rehabilitation or palliative care.
supporting independence
COMMUNITY TRANSPORT
We sell new & pre-used items Mobility Aids • Eating & Drinking Aids • Pill Boxes • Cushions Bathing Aids • Anti-pressure Sore Protection Full Incontinence Range for protection of body, bed & chairs Items to assist the sensory impaired
Our membership scheme gives you the following: Reasonably priced journeys to and from hospital, doctor, optician, dental and clinic appointments Help with visits to friends and relatives in hospital or nursing homes Door to door service • All Drivers DBS Checked
T. 01933 315555 • www.serve.org.uk
T. 01933 315555 • www.serve.org.uk
19 Church Street | Rushden | Northamptonshire | NN10 9YU 7
19 Church Street | Rushden | Northamptonshire | NN10 9YU
Equipment such as wheelchairs, specialist beds, or aids and adaptations for daily living.
Residential care, nursing homes and hospital
Support from voluntary agencies Some organisations such as Age UK and the Red Cross provide “home from hospital” services that can help with household tasks or shopping while you settle back home.
In some circumstances, people may have to move to a home directly from hospital. On discharge from hospital, you have the right to choose the residential care or nursing home that best meets your needs. You cannot be moved directly into a home against your will.
When you are discharged from hospital
The home you move into must meet your assessed needs. If your needs are complex or you need specific care related to your disability, illness or age, this might take some time. Pressure should not be put on you to make your decision quickly.
On the day of discharge, the person co-ordinating the discharge should make sure that you (and a Carer if you have one) have a copy of the care plan. transport is arranged to get you home any Carers will be available if needed your GP is notified in writing you have any medication or other supplies you’ll need you’ve been trained how to use any equipment, aids or adaptations needed you have appropriate clothes to wear you have money and keys for your home If you are being discharged to a care home, the care home should also be told the date and time of your discharge, and have a copy of the care plan.
Carers’ involvement in hospital discharge If someone you know is in hospital and about to be discharged, you should not be put under pressure to accept a caring role or take on more than you’re already doing if you are already their Carer.
Consent to treatment Doctors must seek and obtain your consent to carry out a test or treatment before it takes place. So you can make an informed decision, they should clearly explain any proposed examination, treatment or investigation, including the risks and benefits.
The right to refuse treatment You have the right to refuse treatment, even if others consider your decision unwise, as long as you understand the consequences of your decision
Welfare benefits while in hospital Your State Pension doesn’t change, no matter how long you are in hospital. If you receive Attendance Allowance (AA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP), you should notify the Department for Work and Pensions as these benefits will be suspended after you have spent 28 days in hospital.
You should be given adequate time to consider whether or not this is what you want or are able to do. If necessary, you should ask for other arrangements to be made while you are reaching a decision
supporting independence
HEARING AID SERVICE
supporting independence
THERAPY CENTRE
Free Batteries and Re-Tubing The service is for users of NHS hearing aids only and staff cannot help with privately purchased hearing equipment. Trained volunteers are able to deal with any hearing aid difficulties you might have
Treatments Available Basic Foot Treatment • Toe nails clipping, hard skin removal Full Foot Treatment • As above + verruca and corn treatments Reflexology • Body Massage • Hopi Ear Candling • Reiki Indian Head massage • Free Refreshments
T. 01933 315555 • www.serve.org.uk
T. 01933 419199 • www.serve.org.uk
19 Church Street | Rushden | Northamptonshire | NN10 9YU
76 Upper Kings Avenue | Higham Ferrers | NN10 8JZ
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NHS care - Know your rights ... NHS continuing healthcare funding
Challenging an NHS assessment
If you have a disability or complex medical problem, you might qualify for free NHS continuing healthcare (CHC). Not many people know about it, so it’s important to find out if you’re eligible and get an assessment
Following an NHS assessment for continuing healthcare or NHS-funded nursing care if you or your relative are dissatisfied with the result you can ask the Clinical Commissioning Group (CCG) - who decide who is eligible for NHS continuing healthcare - to reconsider its decision.
There are certain circumstances under which an assessment for NHS Continuing Healthcare should be automatically triggered. These include: • When the individual is ready for discharge from hospital prior to a local authority funding assessment • When going into a care home with nursing before receiving an NHS funded nursing care assessment • When an individual’s physical or mental health appears to decline significantly
What costs are covered? NHS continuing healthcare or continuing care covers personal care and healthcare costs, such as paying for specialist therapy or help with bathing or dressing.
You will need to write to the CCG within six month of receiving the assessment. NHS Corby Clinical Commissioning Group Priors Hall, Corby Enterprise Centre, Corby NN17 5EU T. 01536 560420 www.corbyccg.nhs.uk NHS Nene Clinical Commissioning Group Francis Crick House, 6 Summerhouse Road, Moulton Park, Northampton NN3 6BF T. 01604 651100 www.neneccg.nhs.uk Reasons for being unhappy with a decision might be because:
It may also include accommodation if your care is provided in a care home, or support for Carers if you’re being looked after at home.
the NHS decides not to proceed with a full assessment of your relative’s eligibility for NHS continuing healthcare or NHS-funded nursing care
If you need nursing care as an adult, you might get NHS funded nursing care. You might get this even if you don’t qualify for NHS continuing healthcare or NHS continuing care.
after a full assessment, the NHS says that your relative doesn’t qualify for care, but you think that they should
Information and advice service NHS England recognises that information and support are vital to all individuals involved in the CHC process and so has funded an independent information and advice service through a social enterprise called Beacon. This service is supported by a consortium of leading voluntary sector organisations including Age UK, Parkinson’s UK and the Spinal Injuries Association. Information and advice is accessible in the form of free and comprehensive written guidance, and individuals are also able to access up to 90 minutes of free advice with a trained NHS continuing healthcare adviser 0345 548 0300. www.beaconchc.co.uk
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you have concerns about the process used to reach the decision If you can’t resolve the issue with the Clinical Commissioning Group, you need to escalate your challenge by requesting a referral to an Independent Review Panel (IRP), arranged by NHS England. If you are still dissatisfied with the decision of the IRP, then you should be given information on how to refer your relative’s case to the Parliamentary and Health Service Ombudsman, who make final decisions on complaints about the NHS in England, including where there is a dispute about what happened. They will do this fairly and without taking sides. The service is free. Helpline: 0345 015 4033 8.30am - 5.30pm Monday to Friday www.ombudsman.org.uk
End of life care End of life care should help you to live as well as possible until you die, and to die with dignity. The people providing your care should ask you about your wishes and preferences, and take these into account as they work with you to plan your care. They should also support your family, Carers or other people who are important to you. You have the right to express your wishes about where you would like to receive care and where you want to die. People are considered to be approaching the end of life when they are likely to die within the next 12 months, although this isn’t always possible to predict. This includes people whose death is imminent, as well as people who:
have existing conditions if they are at risk of dying from a sudden crisis in their condition have a life-threatening acute condition caused by a sudden catastrophic event, such as an accident or stroke
Where you can be cared for If you are approaching the end of life, you may be offered care in a variety of settings. The palliative care team will organise for you to be cared for according to your wishes. You can receive end of life care: at home in a care home in a hospital in a hospice
have an advanced incurable illness such as cancer, dementia or motor neurone disease are generally frail and have co-existing conditions that mean they are expected to die within 12 months
solicitors
the friendly professionals
Are you thinking about applying for NHS Continuing Healthcare funding or have you been refused funding? Seatons Solicitors are experts in helping families through the application process for NHS care funding – appealing any decisions that appear to be incorrect. We are uniquely placed to give your application the best chances of success, having both clinical and legal members of staff. We can help with all aspects of care fee funding – whether it is self-funding, social care, top-ups, deferred payments, financial assessments or NHS funding.
01536 311690
6 Market Street, Kettering NN16 0AH
Visit our website: www.seatons.co.uk
The NHS is responsible for meeting the full cost of care fees for individuals whose primary need for care is their health. If you have been told you are not eligible for funding because • your needs do not meet the threshold for NHS Continuing Healthcare ARE Y O • you own a property DUE A U REFU • you have no nursing needs ND? • you are a 'self-funder' Give us a call – we're friendly and approachable and always willing to have a no obligation chat through your case before you decide what the next step should be. Whatever your queries about funding care – we're here to help. To find out if you or someone in your family is eligible, ask to speak to our Lead Nurse Assessor Nicola Slawson RMN, BIA Email: nicki@seatons.co.uk 10
Carers in employment - Know your rights ... Continuing to work while caring can help you feel good about yourself and provide you with social interaction outside of your caring role. But staying in work or returning to work might feel like a daunting prospect and you may find it helpful to take some time off or to ask your employer if you can work flexibly. The employment law rights that are particularly relevant to carers are:
Nothamptonshire Carers Working with Employers
right to request flexible working
Our Supporting Working Carers project focuses on supporting Carers who are in paid employment. We are working with many employers in order to encourage them to maintain Carers in employment and support Carers among their workforce.
time off for dependants unpaid parental leave annual leave and pay
The right to request flexible working All employees have a right to request flexible working after they have worked for the same employer for 26 weeks (six months), as long as they haven’t already made a flexible working request within the last 12 months. Flexible working requests should be made in writing and should include details of the revised working pattern you are seeking, how you think this may affect your employers business and how you think this can be dealt with. Employers must have a sound business reason for rejecting any request
The right to time off in emergencies All employees have the right to take a ‘reasonable’ amount of time off work to deal with an emergency or an unforeseen matter involving a dependant (which includes your partner, child or parent, or someone living with you as part of your family - others who rely on you for help in an emergency may also qualify). The time off is unpaid unless your employer is willing to give paid time off as a contractual right.
The right to parental leave If you have worked for the same employer for twelve months and you are responsible for a child aged under 18, you are entitled to 18 weeks leave per child, which must be taken by the child’s 18th birthday. This time off is unpaid unless your employer is willing to give paid time off as a contractual right. Carers cannot legally be discriminated ‘by association’ if a loved one has a disability.
This is a pilot project funded by the Dept of Health, Government Equalities Office & the Dept for Work & Pensions. We are also working in collaboration with Northamptonshire County Council.
Free Consultation Let us help you show you value your staff and are a Carer Friendly Employer. We offer: Face to face meeting to develop a personalised approach to support Carers best suited for your company Carers’ in-house events to promote Carers Week and Carers Rights Day Business cards, posters and resources for Carers enabling them to contact and access wider support from Northamptonshire Carers E-learning and training for Line Managers - Supporting Carers at Work and Raising Awareness of Carers Wellbeing training Mentoring under Clarity 4D County recognition of being a Business Supporting Its Carers Opportunities to share ideas and resources with other likeminded organisations Access to all the specialist services Northamptonshire Carers offers to Carers including free Carers Assessments carried out in your workplace For further information and advice please contact Nicola or Jacqui at Northamptonshire Carers. Tel: 01933 677837 Email swc@ nothamptonshire-carers.org
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Carers Voice needs your support Carers Voice aims to improve the services available to carers by seeking carers’ views and opinions and making sure they get heard.
Carers Voice meet every month to discuss any current issues that affect Carers on both a local and national level in a safe and supported environment.
By joining Carers Voice you can share your own experiences with other carers, learn more about what support for carers is available, and raise any concerns or issues you have as a carer.
Our Members include Carers looking after someone with any form of disability, long term illness or who is frail/ elderly and from all age groups.
We are a county-wide organisation and feed back our members’ views to the Carers Partnership, where they can influence the planning and provision of carers’ support services for the future. If you look after someone now or if you did in the past, no matter how much, how often, or for how long, we can help you get your voice heard, and work towards getting carers a better deal. Working closely with Healthwatch Northamptonshire we want to know what areas you believe need improvement. We rely upon a community of carers that we can reach electronically with short questionnaires that are appropriate to their particular experiences of care.
New members are always welcome. Second Thursday of month (except December) 10.30am - 12.30pm Northamptonshire Carers 123 Midland Road, Wellingborough 14th June 2018 12th July 2018 9th August 2018 13th September 2018 11th October 2018 8th November 2018 For more information or to get involved call Carers Voice on: 07856 875132.
The more members we have, the louder our voice and the further it carries.
If you want to help and have an email address through which we can reach you please send your name and contact e-mail to Natasha Mansukhani: natashamansukhani@ healthwatchnorthamptonshire.co.uk
We are committed to improving patient experiences of local health and care services.
Having your say ... Giving feedback takes minutes, but the impact could last a lifetime.
Your voice helps us to influence the planning of health and social care in your local area for every person in Northamptonshire.
We can make a difference, but we can't do it without your feedback Whether you’ve had a positive experience or there is room for improvement, have your say on the Healthwatch Northamptonshire website today or call
0300 002 0010
www.healthwatchnorthamptonshire.co.uk 12
Primary Care, GPs, GP Surgeries & Pharmacies in Wellingborough and East Northamptonshire Accident & Emergency If you experience severe breathing difficulties, loss of blood, suspected broken bones or any other serious trauma, you are advised to go to an A&E department. If you require emergency treatment call 999 or visit the emergency department immediately at: Kettering General Hospital NHS Foundation Trust Rothwell Road, Kettering Northamptonshire NN16 8UZ Tel: 01536 492000 Northampton General Hospital NHS Trust Cliftonville, Northampton NN1 5BD Tel: 01604 634700
GP Out of Hours If you require a GP outside of normal opening hours, please contact the Northamptonshire GP Out of Hours service. The service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays. The service can be contacted by calling 111.
Urgent care services There are a number of walk in centres where you can get fast, convenient NHS treatment for minor injuries like sprains, strains, minor burns and wounds, Corby Urgent Care Centre Willowbrook Health Complex, Cottingham Road, Corby NN17 2UW Open 8am-8pm, everyday of the year Northampton Minor Emergencies, Northampton General Hospital NHS Trust, Cliftonville, Northampton, NN1 5BD Open 7 days a week.
Dental Emergencies
If you have an urgent dental problem and are unable to wait until your surgery is next open, please contact your nearest NHS 8 to 8 Dental Centre which is open from 8.00am to 8.00pm 7 days a week, 365 days a year (including bank holidays). The contact details for the 8-8 practices are: Corby - 01536 401925 Daventry - 01327 310793 Kettering - 01536 525436 Northampton - 01604 639296 Wellingborough - 01933 224462
GPs & Surgeries
GPs & Surgeries
Abbey Medical Practice Mannock Medical Centre, Irtlingborough Rd Wellingborough NN8 1LT T. 01933 233200 Brookside Medical Centre Brookside Wellingborough NN29 7NJ T. 01933 663243 Castlefields Surgery Mannock Medical Centre, Irtlingborough Rd Wellingborough NN8 1LT T. 01933 233270 Dr Coulson And Partners 3 Queen Street Wellingborough NN8 4RW T. 01933 234900 Irchester Surgery School Road, Irchester Wellingborough NN29 7AW T. 01933 413888 Marshalls Road Surgery 7 Marshalls Road Wellingborough NN9 6ET T. 01933 622349 Queensway Medical Centre 12-14 Olympic Way Wellingborough NN8 3QE T. 01933 420777 Spinneybrook Medical Centre 59 High Street, Irthlingborough, Wellingborough NN9 5GA T. 01933 650593 Summerlee Medical Centre Summerlee Road Wellingborough NN9 5LJ T. 01933 682203
The Redwell Medical Centre 1 Turner Road Wellingborough NN8 4UT T. 01933 423424 The Cottons Medical Centre Meadow Lane, Raunds Wellingborough NN9 6UA T. 01933 623370 Wollaston Surgery 25 St Michael’s Lane, Wollaston , Wellingborough NN29 7QH T. 01933 665011 Harborough Field Surgery 160 Newton Road Rushden NN10 0GP T. 01933 354200 Higham Ferrers Surgery 14 Saffron Rd, Higham Ferrers Rushden NN10 8ED T. 01933 412777 Parklands Surgery Wymington Road Rushden NN10 9EB T. 01933 396000 Rushden Medical Centre Adnitt Road Rushden NN10 9TR T. 01933 412666 The Surgery Oundle Glapthorn Road Oundle PE8 4JA T. 01832 273408
Home Help for the Elderly & Disabled All staff are DBS checked y and full insured
• Home Help Service
• Specialised Cleaning
• Weekly Cleaning Service • Domestic Care for Elderly • Laundry & Ironing Service • Shopping Service
Tel: 01933 225636
www.buzzinbeeshomesupportservice.co.uk
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Pharmacies
Pharmacies
Dentists
3q Pharmacy 3 Queen Street Wellingborough NN8 4RW T. 01933 273373 Berrymoor Pharmacy 2-3 Berrymoor Court Berrymoor Road Wellingborough NN8 2DL T. 01933 277077 Boots 73-76 Corn Lane Swansgate Centre Wellingborough NN8 1EZ T. 0193 3222019 Cohens Chemist 4 Herriotts Lane Wellingborough NN8 4PT T. 01933 222748 Cohens Chemist Mannock Medical Centre Irthlingborough Road Wellingborough NN8 1LT T. 01933 276516 Cohens Chemist 108 Gold Street Wellingborough NN8 4ES T. 01933 225318 Cox & Robinson 80 High Street, Irthlingborough Wellingborough NN9 5PX T. 01933 652219 Croyland Pharmacy 77 London Road, Wollaston Wellingborough NN29 7QP T. 01933 664353 Day Lewis Pharmacy Unit 2. Bushfield Centre 4 Grafton Close Wellingborough NN8 5WA T. 01933 678259 LloydsPharmacy Stubbs Close, Redhill Farm Wellingborough NN8 4UQ T. 01933 678290 Rowlands Pharmacy New Queensway MC, 12-14 Olympic Way Wellingborough NN8 3QE T. 01933 678674 Superdrug Swansgate Centre 71-72 Corn Lane Wellingborough NN8 1EZ T. 01933 223101
Tesco Pharmacy Victoria Park Turnells Mill Lane Wellingborough NN8 2EF T. 0345 6779707 The Pharmacy 95 Wellingborough Road Finedon, Wellingborough NN9 5LG T. 01933 680330 Well Irchester 48 High Street, Irchester Wellingborough NN29 7AB T. 01933 355 378 Well Wellingborough 18 Cannon Street Wellingborough NN8 4DN T. 01933 228908 Boots 29 High Street Rushden NN10 0QE T. 01933 312242 Cherry Pharmacy 85-87 High Street Rushden NN10 0NZ T. 01933 312154 Harborough Field Pharmacy 160 Newton Road Rushden NN10 0GP T. 01933 469157 LloydsPharmacy Saffron Road, Higham Ferrers Rushden NN10 8ED T. 01933 312168 L Rowland & Co Parklands Medical Centre Wymington Road Rushden NN10 9EB T. 01933 396900 Rushden Pharmacy Rushden Medical Centre Adnitt Road Rushden NN10 9TR T. 01933 353191 Boots 4 Market Place Oundle PE8 4BQ T. 01832 273512 Oundle Pharmacy 32 Market Place Oundle PE8 4BQ T. 01832 273531
Active Smile 103 Midland Road Wellingborough NN8 1LU T. 01933 228956 Bupa Dental Care Irthlingborough Road Wellingborough NN8 1LT T. 01933 224462 F P Maguire 60a Oxford Street Wellingborough NN8 4JJ T. 01933 225568 Finedon Dental Practice 2 Tann Road, Finedon Wellingborough NN9 5JA T. 01933 681288 Oradi Ltd 26 & 29 Park Road Wellingborough NN8 4PW T. 01933 222321 Park Road Dental Surgery 25 Park Road Wellingborough NN8 4PW T. 01933 225366 Redhill Dental Care 4 Farm Road, Northen Way Wellingborough NN8 4UF T. 01933 677719 Rushden Medical Centre Adnitt Road Rushden NN10 9TR T. 0193412666 Higham Ferrers Surgery 14 Saffron Road, Higham Ferrers Rushden NN10 8ED T. 0193412777 Parklands Surgery Wymington Road Rushden NN10 9EB T. 0193396000 Harborough Field Surgery 160 Newton Road Rushden NN10 0GP T. 01933 354200 Oundle House Dental Practice 5 West Street Oundle PE8 4EJ T. 01832 270045
Opticians Bellamy Opticians 24 High Street Irthlingborough Wellingborough NN9 5TN T. 01933 653226 Bink 20 Market Street Wellingborough NN8 1AT T. 01933 279203 Boots 73-76 Corn Lane Wellingborough NN8 1EZ T. 01933 273334 Boots Unit 41 Swansgate Shopping Centre, 23 Spring Lane Wellingborough NN8 1EY T. 01933 222539 Halsey & Parkinson Opticians 2a Sheep Street Wellingborough NN8 1BL T. 01933 224488 Krog & Whitehead 21 High Street, Raunds Wellingborough NN9 6HS T. 01933 460035 Specsavers 26 Spring Lane, Swansgate Shopping Centre Wellingborough NN8 1EY T. 01933 228600 Dr Jonathan S Pointer 4a Market Square Higham Ferrers, Rushden NN10 8BP T. 01933 317000 I-Care Opticians 104 High Street Rushden NN10 0PQ T. 01933 312632 J.B. Noble Opticians 37 Church Street Rushden NN10 9YU T. 01933 312551 Scrivens Ltd 55 High Street Rushden NN10 0QE T. 01933 410554 Judith Day Optometrist 5 Market Place Oundle PE8 4BA T. 01832 272974
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Northamptonshire Young Carers Service It’s important you decide how much and what type of care you’re willing or able to give, or whether you should be a Carer at all. You need to decide whether you’re the right person to offer the care that the person you look after needs. All disabled adults are entitled to support from their local authority, depending on their needs, so they should not have to rely on their children to care for them. It’s important for social services to ensure the whole family feels supported and comfortable with your role.
We are here to help A Young Carer is someone aged 18 or under who helps look after a relative who has a condition, such as a disability, illness, mental health condition, or a drug or alcohol problem Most Young Carers look after one of their parents or care for a brother or sister. They do extra jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move around. Some children give a lot of physical help to a brother or sister who is disabled or ill. Along with doing things to help your brother or sister, you may also be giving emotional support to both your sibling and your parents.
Your choices about caring Some people start caring at a very young age and don’t really realise they are Carers. Other young people become Carers overnight. If someone in your family needs to be looked after, you may really want to help them. But Young Carers shouldn’t do the same things as adult Carers, nor should they be spending a lot of their time caring for someone, as this can get in the way of them doing well at school and doing the same kinds of things as other children or young people.
Meeting others ... 15
There are a number of ways we set out to recognise and support Young Carers. We will listen to you and try to respond in the best way to suit your individual and family needs. Below are a few examples of how we work and what we try to achieve following a referral to us for support.
Assessment and Support Planning The Young Carers Service will assess a family on an individual basis taking into account that the impact of the young person’s role may differ depending on age and other family circumstances. Initially this is likely to be via telephone to the family, occasionally we will go back and speak to a referrer to clarify circumstances and best understand how we may be able to help. We will endeavour to work with other professionals for maximum impact and benefit to the Young Carer/s in a family. We can then offer a range of support including; 1-1 listening support, social activities, groups, working with schools, advocacy and family support (such as signposting to relevant agencies).
1 - 1 Support ...
Social Activities We recognise that it can be difficult to get out and socialise as a young person who cares. By offering social activities throughout the calendar year we try to reach as many Young Carers as possible and ensure that they are not missing out on opportunities to try new things, meet others in a similar situation to themselves and just get a break! The events are often in the school holidays and promoted to registered Young Carers via invite or on our social media pages. The social activities are a chance to try something Young Carers may not get a chance to do with their families. We rely on individual funding for many of our groups, so the number of activities available will vary.
Young Carer Groups The Young Carers Service offers groups at different locations around the county so as to reach as many of you as possible. These are generally in term time and are an opportunity to meet and spend time with other young Carers. From time to time we organise groups with a particular theme, these have included drama, music, personal safety/Protective Behaviours, and health and wellbeing.
One to One Support When you initially come on board with us you are likely to have a 1-1 whereby you can meet your allocated Young Carer Worker, get to know them and have an opportunity to start working towards some identified goals or aims. Sometimes Young Carers may need a chance to talk about their worries or ask for help. The Young Carer workers offer a listening ear or advice to help you, if you haven’t got anyone else to talk. Sometimes this support is called advocacy support. If you feel you need some more intense listening or counselling support we can also support you in accessing this where possible.
School Support ...
Young Carer Forums Throughout the year Young Carer Forums are held. The forums are a chance for Young Carers to be involved in sharing ideas for service development. Also, there are opportunities to inform other services about Young Carers’ needs and experiences. If this is something you are interested in joining ask a member of the team.
We want to help ... Any young person who cares for a relative in their family can be referred to Northamptonshire Young Carers Service. Contact us in confidence. 123 Midland Road, Wellingborough, Northamptonshire NN8 1LU Tel: 01933 677837 Email: YoungCarersTeam@northamptonshire-carers.org
www.northamptonshire-carers.org
Social Activities ... 16
Taking a break from caring If you provide care for a relative, friend or neighbour, there will be times when you need to take a break: to attend appointments or simply to take time out. Being a Carer can be very demanding, taking up a lot of emotional and physical energy. Carers often feel worried or guilty about taking time off. But taking breaks from caring is very important, for both the Carer and the person being cared for. It is important not to let your caring role take over your life. Ideally, you should find a balance between caring and looking after yourself, particularly if you have other commitments, such as your own home, family or a job. It is important to look after your own health too. You will be able to provide better care if you are not exhausted and run down. For your relative: respite care can also have positive benefits for the person being cared for. In some cases it can provide specialist medical care that you are unable to provide – for example, to help them recover from an operation or illness. Attending a day centre or going on a ‘respite holiday’ can be enjoyable, giving your relative the opportunity to meet new people and take part in different activities.
Planning ahead for respite care Remember that the need for respite care can occur suddenly, so there won’t always be lots of time to research and make decisions. So, it is worth checking what’s available in the area, before you need help. You might want to make a list of local agencies who can provide care at short notice or local care homes that offer respite care
Checklist for considerations when choosing respite care
Visit potential respite providers: before making any decisions, try to visit the day centres or care homes on your shortlist to get an idea of what they are like. If possible, take your relative with you and make sure they understand what is going on. If you are arranging emergency respite care, there may not always be time to visit. Check the room: if you are considering residential respite care, ask to take a look at the particular room your relative might stay in as well as any communal areas. Background checks: make a background check by checking the Care Quality Commission (or relevant regulatory body in your country) for information about the care provider Meet prospective Carers: if possible, try to meet any Carers that might provide care while you are away. Make sure that you and your relative are happy with them Respite care can have positive benefits for both you and your relative. But there are potential difficulties that need to be considered The benefits of respite care A well-earned break for Carers from the day-to-day responsibilities of caring. Time for Carers to focus on their children, jobs, home and personal health and wellbeing. A holiday or a trip to a relative’s house can provide a welcome change of scenery for your relative, particularly if they are stuck at home most of the time.
If you are choosing respite care, there are some things you should do before making a decision on the provider.
Specialist care can be given to suit your relative’s needs.
Ensure you make decisions jointly: any decisions about respite care should be made with your relative, wherever possible. Talk to them about their preferences and discuss the options. Explain why the respite care is needed and what is involved.
An opportunity to introduce alternative services or Carers that may be needed in the future (for example, if the situation deteriorates or an emergency occurs).
Specific needs: make sure that any day centres or respite care can accommodate your relative’s needs. For example, if your relative is in a wheelchair, make sure that the chosen day centre is accessible. Or, if your relative has dementia, make sure that any staff employed to take care of them have the necessary experience and training to deal with this. Consider your relative’s interests: if you are trying to arrange day care or a short break for your relative, talk together about what they would enjoy. Try to match clubs to their hobbies and interests.
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Help with funding is available in many cases.
The drawbacks of respite care It can be difficult for Carers to admit that they need or want time off. It might be difficult for some people, particularly those with dementia/Alzheimer’s to deal with changes to routine. In some cases, it might be easier for them to remain at home, with a substitute Carer, than to move somewhere else. There may be additional respite care costs to consider that aren’t covered by local authority funding.
Availability for respite care may be limited in some areas.
Financing respite care
There might be waiting lists for respite care.
Local authorities will only pay for respite care for those that they have assessed as needing it.
Care homes may not have space to accommodate short-term stays, particularly at short notice.
This can be determined by your relative having a needs assessment or you having a Carer's Assessment.
Some benefits, such as Carer’s allowance may be affected if you take breaks over a certain amount of time.
Northamptonshire Carers 123 Midland Rd, Wellingborough NN8 1LU Tel: 01933 677837 Support Line: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org
The person being cared for may reject alternative forms of care. The person being cared for may become depressed or agitated if not being looked after by their usual Carer. When arranging residential or domiciliary respite care you should be given a contract stating the details of care and any other terms and conditions. This should include information about notice periods, cancellation clauses and (if applicable) bank holiday payments. It is important to read this carefully before signing. If you are not offered a written contract make sure you ask for one.
A Co-operative C.I.C Wellbeing day CANDO care centre formed for the elderly Care and people living with dementia throughout East Northamptonshire. We provide a great range of activities alongside person-centred support that give our members the opportunity to have fun, socialise with other people and offer family carers a well-deserved break. • Includes lunch and refreshments throughout the day • Transport arranged if required Our fantastic care team will always be there to help. Go to our new 'Facebook' page to see what we are up to every day. To arrange a visit or to find out more about how our service can help contact
Kathleen Meredith on 07741 651170 E. candocarecic@gmail.com • www.candocarecic.co.uk Cando Care | Higham Ferrers Library | Midland Road | Higham Ferrers | NN10 8DN A daily attendance charge is made for our service. Cando Care is a non-profit organisation, we care about people not profit, allowing us to keep our rates low.
"The care you have provided for my dad "Mr Ron" has been immeasurable these past twelve months. You have given him purpose in his twilight years, as he eagerly looks forward to your daily meeting activities". - Alex "Lovely place for people to attend to mix and form friendships and to enjoy the daily activities. Run by lovely caring people who make sure that loneliness is a thing of the past." - Graham "Wonderful place, grandma goes twice a week and loves it. She is so much more involved & active when she comes home. The staff are all so welcoming & positive." - Heidi 18
Northamptonshire Carers Everybody deserves a break, especially Carers We run many types of short breaks for Carers ranging from a ukulele group to a holiday lodge. Partner organisations also run services such as Nene Valley Community Action’s Needs & Aspirations project or Carers Trust East Midland’s Emergency Respite Service. Some of these services will need a Carers Assessment which can also lead to other services that aim to support you in your caring role.
Carers Sitting Service The Carers Sitting services uses volunteers to provide low-level support e.g. befriending; where appropriate accompanying to external activities, to residents of Northamptonshire. In doing so, some time away from the caring role for can be provided for a Carer. Please contact us to discuss this service further or to make a referral.
Emergency Respite Service The aim of this service is to provide emergency breaks and rapid response support to Carers at short notice, to deal with emergency situations or to prevent a crisis from occurring. The service also provides support for one off appointments and events to offer the Carer more support and flexibility to deal with life’s unexpected events
CarerSmart discounts for Carers CarerSmart is a club from Carers Trust and is open to Carers, people with care needs and staff and volunteers across the Carers Trust network. Joining is easy and free, once you’re a member, you can benefit from a wide range of offers including: Cash back on shopping from numerous high street retailers, best rates from energy providers, discounts on holidays and much much more. 19
Breaks for Carers Holiday Homes, Respite for Carers We provide short breaks for Carers and their families at our holiday lodges in Suffolk. Carers can purchase a break privately but unfortunately our free places are now full and we have closed our waiting list until further notice.
Carers Ukulele Group The sound of a ukulele brings up images of far-away tropical beaches: sun on your face, cocktail in hand or stuck in a trench with George Formby. Either way our Carers Ukulele group is a relaxing way to socialise with other Carers, relax and learn an instrument. Our Carers Ukulele group meets on a Monday each week during term time only, between 9.30am - 10.30am at our Wellingborough office.
Carers choir We are really proud of our Carers Choir. Not only does it allow Carers to socialise once a week but they make the occasional star appearances such as at our Christmas Concert. Don’t tell anyone but singing is also a great breathing exercise which can help with relaxation. Our Carers Choir meets on a Monday each week during term time only, between 10.45am – 12.15pm at our Wellingborough office.
Northamptonshire Carers For more information on how to access any of these service please contact our Support Line: Tel: 01933 677907 Email: carers@northamptonshire-carers.org www.northamptonshire-carers.org 123 Midland Road, Wellingborough NN8 1LU
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How domiciliary care services can help Care at Home
Care at Home
Home Instead 3 Regent Park, Park Farm Ind Est Wellingborough NN8 6GR T. 01933 678775
Serve 19 Church Street Rushden NN10 9YU T. 01933 315555
Genii Home Care & Lifestyle Services Ltd Peterbridge House, The Lakes, Northampton NN4 7HB T. 01933 426333
Triangular Care Services Unit 2, Tower Works, Well Street, Finedon Wellingborough NN9 5JP T. 01933 681701
Bluebird Care 25 Paterson Road, Finedon Rd Ind Est Wellingborough NN8 4BZ T. 08453 302184
Northants Community Care 5 Stanton Close, Finedon Rd Ind Est Wellingborough NN8 4HN T. 07510 701260
Dunamis Social Care 43-45 Sanders Road, Finedon Rd Ind Est Wellingborough NN8 4NL T. 01933 227135
The Care Bureau Ltd West End House, Oxford Street Wellingborough NN8 4JJ T. 01933 510010
English Rose Care 25A Silver Street Wellingborough NN8 1AY T. 01933 228888
K Lodge 50 North End, Higham Ferrers Rushden NN10 8JB T. 01933 315321
Lavender Support Services Unit 2-3, The Old Chapel BC, 43b High Street Wellingborough NN9 5PU T. 01933 653511
Mahonia Care Limited 344 Newton Road Rushden NN10 0SY T. 07971 305316
Domiciliary care services provide careworkers or personal assistants who can visit your relative at home to help with a wide range of jobs, including: getting out of bed in the morning washing / dressing maintaining personal appearance, such as brushing your relative’s hair help and support with toileting, helping using continence aids preparing meals and drinks help with eating and drinking picking up prescriptions giving, or prompting to take, prescribed medication health-related tasks, as agreed with medical practitioners or community nursing nurses nursing care from a registered nurse shopping (either with, or on behalf of, your relative) collecting pensions helping with money, managing and paying bills getting out of the house and meeting friends supervision and companionship getting settled for the evening and going to bed. cleaning: regular kitchen or bathroom cleaning or one-off spring cleans, vacuuming the home or cleaning floors, tidying and dusting doing the washing-up laundry dog-walking gardening general home maintenance. Assistance can make a huge difference, not only to the life of your loved one, but also to you as a carer. The level of support and care in the home that each person needs will vary. Your relative might need assistance with some, or all, of the above tasks; they might need care for only one hour a week, a couple of hours a day, or to have a full-time or live-in careworker. Home care services can be used temporarily – for example, while your relative recovers from an illness or operation – or long term. One of the benefits of home care services is their flexibility, which allows your relative to choose the right level of help and support for them. Local authorities have an obligation to provide some services, including personal care or preparing meals for those who have no other way of getting a meal, but they are unlikely, in most cases, to provide help with household tasks except where it is part of a more complex care arrangement. If your relative needs help with cleaning and gardening, or personal assistance to help with shopping and paying bills, it is likely that they will have to look elsewhere, although local authorities can be helpful in providing advice and information.
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Genii Home Care & Lifestyle Services Because you and your loved ones deserve the best possible care and support.
If you require specialist care and support at home, Genii Home Care & Lifestyle Services delivers a care service to help you with your short-term or long-term needs. Every care package we provide is unique, which is why we ensure our highly skilled Carers are trained to meet your individual and lifestyle needs.
Dementia Care
Hospital Discharge
Practical Support and Help at Home
From one visit a week, to five visits a day, we offer a wide-range of care and support services. 24 hour care and overnight care services also available.
If you have any questions or would like more information, we'd be happy to help.
Fully C o & Regu mpliant lated b y
Genii H Lifestyle ome Care and Services Limited
www.geniihomecare.co.uk
UKHCA
UNITED KINGDOM
HOME CARE ASSOCIATION
We offer a truly personalised Home Care service, tailoring it specifically to each individual’s needs and wishes. From a few hours a day, up to 24 hours 7 days a week, we provide a full care service to match the needs of the individual. Our Services include: • Alzheimer's & Dementia Care • Companionship Home Ins • Home Help East Northtead a • Respite Breaks CQC overa nts ll rating • Personal Care Good • Home from Hospital
Care and support in your own home when you need it where your Health & Wellbeing comes first
TRIANGULAR CARE SERVICES LTD
Triangular Care Services provides a range of professional flexible care and support services to meet your needs.
These include: • Personal care, home help, companionship and hospital discharge • Elderly care • Palliative care • Dementia care • High dependency care
If you need support to remain independent in your own home please contact our care team for an informal chat on:
01933 681701
or visit www.triangular-care.co.uk Direct payments and personal health budgets welcomed.
Triangular Care Services makes every effort Triangu lar C CQC o are Services Ltd to select high quality, trained and verall rating experienced staff that hold the right values G ood to care for you and your loved ones.
HOMECARE THAT'S GOOD ENOUGH FOR THE QUEEN! We are delighted to receive the Queen's Award for Innovation in recognition of our quality care
THE QUEEN'S AWARDS FOR ENTERPRISE: INNOVATION 2016
Call us today on
01933 678775 www.homeinstead.co.uk/eastnorthants
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Disability aids & equipment Get expert advice An occupational therapist or physiotherapist can advise you on whether a particular piece of disability equipment or adaptation is likely to meet your needs. Many more retailers are now entering the market for disability aids and adaptations. The market is no longer restricted to specialist providers so be careful of buying products online as bigger products like wheelchairs and scooters will need some type of assembly Buying locally can have some advantages. For example, you might not have to pay for delivery and if there’s a problem with the equipment when you get it home, it can be quicker and easier to resolve it face-to-face. Alongside personal needs, you might want to consider some of the following: • Does the company you are buying from offer an ‘after-sales service’? • Does the product come with a guarantee? • Can you get hold of spare parts easily and cheaply? • Does it need to be serviced regularly? Who will you use to do the work and how much will it cost? • Does it comply with the necessary British Standards? If it’s been tested and approved it will have the BSI (British Standards Institute) Kitemark.
J&D MOBILITY
BATHROOM ADAPTIONS
Do you struggle getting in and out of the bath? We now offer the widest range of easy access, walk-in showers and wet rooms available. FREE In Home Assessment & Surveys
Large choice of colours & designs Full Installation service We'd love to hear from you!
Call 01933 270 009
or visit our website: www.jdmobility.com 5 Pebble Lane | Wellingborough | NN8 1AS 23
• What is the company’s returns policy? Do they offer a buy-back guarantee if your needs change?
Don’t forget to claim VAT relief If you have a long-term illness or you’re disabled, you don’t have to pay VAT on equipment designed to help with daily living. The supplier needs to be registered for VAT and you have to sign a form declaring that you have a long-term illness or you’re disabled.
Buying second-hand disability equipment Buying second-hand can be cheaper, but always check that what you are buying is in good working order. Second-hand items must be accurately described by whoever is selling them, including details of any faults. Some mainstream magazines and several disability organisations publish journals that contain Advertisements for second-hand equipment. If you are buying second-hand from a private individual, you must make sure that: • the equipment has been regularly maintained; • that you also receive accompanying literature, for example a care manual; • that batteries have been regularly charged (usually once a month is sufficient if the equipment is not being used); and that you receive instructions on how to use the equipment properly and safely. You may also need to find a local company able to service the equipment and carry out future repairs.
Minor adaptations and equipment – what help is available? Your local authority in England will normally provide you with disability equipment and small adaptations costing less than £1,000 free of charge, as long as you’ve been assessed as needing it and you are eligible
Complaining about care products When you buy something, the law gives you certain rights that protect you if it’s faulty or not fit for purpose – that includes equipment or aids to help with mobility or daily tasks. If your council arranged for and purchased a care product for you, report it to them and they should replace it. If you bought a care product directly, go back to the retailer to ask for a refund or replacement. If you don’t get a satisfactory result, contact your local Citizens Advice Bureau for help in taking matters further. If you bought a product or service with a credit card, and the retailer is being difficult, you may get help from your credit card provider. Contact them directly to see what they can do.
Mobility scooters
Did you Know ...
A mobility scooter is a medical device as well as a lifestyle choice. It’s important to get the right one - for example, with a tiller and controls you can operate if you have arthritic fingers. Otherwise you could waste money or buy a scooter that isn’t the safest or most comfortable. Take advice from a mobility shop or by contacting an occupational therapist before you make a final decision on what to buy. Choosing a mobility scooter - top five things to consider
The Motability Scheme enables disabled people to lease a new car, mobility scooter or powered wheelchair. You may be eligible to join the Motability Scheme if you get certain disability benefits www.motability.co.uk The Blue Badge Scheme provides a range of parking benefits for disabled people who have difficulty walking. For example, you can park for free in pay-anddisplay bays and also on double and single yellow lines. www.gov.uk/apply-blue-badge Car tax exemption. If you’re getting certain disability benefits you are exempt from paying Vehicle Excise Duty (car tax, or road tax).If you’re on the Motability Scheme you don’t need to do anything. If you own your car you have to apply for the exemption. www.gov.uk/vehicle-exempt-from-vehicle-tax The Disabled Persons Railcard gives you a third off most rail fares. The discount is for two people – so you can save money for a friend or a Carer too. You have to buy the railcard but it can pay for itself after just one journey. A Disabled Persons Railcard costs just £20 for a whole year www.disabledpersons-railcard.co.uk
The types of journeys you plan to make The types of terrain you’ll cover Your storage facilities Your body weight and size Your budget
Choosing a wheelchair or scooter If you need a wheelchair, the main decisions you’ll have to make about your chair are: • whether it will be self-propelled, pushed by someone else, or electric-powered • for permanent or occasional use • for indoor or outdoor use • whether you need it to go in and out of a car There are pros and cons for each type of chair, so the choice depends on your needs. There are a large variety of wheelchairs and scooters available, so expert independent advice is essential. Some of the things to consider when choosing the right equipment are: Your physical ability - For example, if you’re unable to stand up, a scooter may be difficult to manage. Stability and balance may also affect what you can use. How the equipment will be used - For example, do you need to get up stairs or through narrow doorways? Practical considerations - such as access to a power point if the equipment needs to be charged up, or having a secure place to store the equipment when it’s not in use.
NHS wheelchairs The NHS wheelchair service offers assessments to determine what type of wheelchair or mobility equipment you may be entitled to. In most cases, you’ll be referred to the service by a hospital, doctor, consultant or occupational therapist. However, the specific criteria to determine who is eligible are decided locally, and will vary depending on where you live. Many wheelchair services have a waiting list for assessment appointments, so you may have to wait several weeks after referral to have an assessment.
J&D MOBILITY Our fully stocked shop has a host of mobility / disability equipment and daily living aids to view.
• Motability scooters • Powerchairs • Stairlifts supplied & fitted • Rise & recliner chairs • Wheelchairs • Adjustable beds & accessories • Mobility & walking aids • Hoists & slings • Toileting & personal care We'd love to hear from you!
New & Used Stairlifts Fitted Next Day
Call 01933 270 009
or visit our website: www.jdmobility.com 5 Pebble Lane | Wellingborough | NN8 1AS 24
Putting your affairs in order
It’s essential to plan for how your money should be handled in the event of an illness or death. Good planning will help make sure you or your family are ready to meet any of the costs that might arise. It will also allow you provide for your loved ones and ease the burden on them.
Make a will If you haven’t already got a will now is the time to make one. If you want to make sure that your money and your belongings – your assets – go to the people or charities you want then you need to make this clear in a will. If you don’t the law will decide who they go to – and this might not be who you want it to be. Your will tells people who you want to be your executor – the person who sorts out your money and your will after you die. You can choose more than one person to be your executor, but ideally not more than four. Professional executors like solicitors or accountants will charge for their services. If you have children under 18, your will also says who should be legally responsible for looking after them if you die. If you die without having made a will – referred to as dying ‘intestate’ – the law specifies how your money will be divided. This means that your assets won’t necessarily be passed on in the way that you’d prefer. If you want to decide who gets what, you need to draw up a will. It’s possible to write one yourself, but even small technical mistakes can make a will invalid so it’s generally a good idea to get help from a solicitor or professional will writer. It’s important to note that if you have married since making a will, then your marriage is likely to have invalidated the will.
Lasting Power of Attorney Nobody wants to think about a time in their future when they won’t be able to make their own decisions. It can also be a difficult subject to bring up with an older relative, but it’s something that everyone should think about. If things aren’t set up properly in advance of when they are needed, it can lead to all sorts of complications. Thankfully there are procedures in place to protect individuals and make it easier to deal with things, should the need arise. A Power of attorney (POA) allows you to choose someone else to deal with third parties on your behalf, for example banks or the local council. Certain types of powers of attorney go further, allowing you to choose someone else to make decisions on your behalf, should you not be able to do so in the future.
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Property and financial affairs lasting power of attorney Use this LPA to give an attorney the power to make decisions about money and property for you, for example: managing a bank or building society account paying bills collecting benefits or a pension selling your home
Health and welfare lasting power of attorney Use this LPA to give an attorney the power to make decisions about things like: your daily routine, for example washing, dressing, eating medical care moving into a care home life-sustaining treatment
Who can be your attorney? Your attorney needs to be 18 or over. They could be: a relative a friend a professional, for example a solicitor your husband, wife or partner When choosing an attorney, think about: how well they look after their own affairs, for example their finances how well you know them if you trust them to make decisions in your best interests how happy they will be to make decisions for you
Setting up a power of attorney Setting up a power of attorney is a big step. You should make sure you understand all the implications, and you may want to get advice from a solicitor. You can get the forms and guidance you need to create a lasting power of attorney online at: www.gov.uk/government/collections/lasting-powerof-attorney-forms
Advance decision (living will)
Advance statement about your wishes
An advance decision to refuse treatment lets your healthcare team know your wishes, if you’re not able to communicate them. An advance decision (sometimes known as an advance decision to refuse treatment, an ADRT or a living will) is a decision you can make now to refuse a specific type of treatment at some time in the future. It lets your family, Carers and health professionals know whether you want to refuse specific treatments in the future. This means they will know your wish if you are unable to make or communicate those decisions yourself. The treatments you are deciding to refuse must all be named in the advance decision. You may want to refuse a treatment in some situations but not others. If this is the case, you need to be clear about all the circumstances in which you want to refuse this treatment. You can refuse a treatment that could potentially keep you alive (known as life-sustaining treatment). This includes treatments such as ventilation and cardiopulmonary resuscitation (CPR), which may be used if you cannot breathe by yourself or if your heart stops. You may want to discuss this with a doctor or nurse who knows about your medical history before you make up your mind
An advance statement is a written statement that sets down your preferences, wishes, beliefs and values regarding your future care. The aim is to provide a guide to anyone who might have to make decisions in your best interest if you have lost the capacity to make decisions or to communicate them An advance statement can cover any aspect of your future health or social care. This could include: how you want any religious or spiritual beliefs you hold to be reflected in your care where you would like to be cared for – for example, at home or in a hospital, a nursing home, or a hospice how you like to do things – for example, if you prefer a shower instead of a bath, or like to sleep with the light on concerns about practical issues – for example, who will look after your dog if you become ill By writing your advance statement down, you can help to make things clear to your family, Carers and anybody involved in your care.
JP Wills & Probate Every adult has the right to manage their own affairs, however, sometimes our ability to do this may decrease as we grow older. If this describes your situation, or that of someone close to you, then they may need to consider writing a Will or making a Lasting Power of Attorney to make their wishes know for the future. If necessary, these essential documents can lighten the burden on relatives or carers who might otherwise find it difficult to make complicated decisions on your behalf. As a local, independent and experienced lawyer, my approach is friendly and compassionate yet professional. I am committed to providing high quality and affordable legal guidance, with full and clear advice to enable you to put your affairs in order and give complete peace of mind.
Contact
Janis Penn FCILEx
Chartered Legal Executive
to make a personal appointment
T. 07873 343875
Managing your future I offer a personal service from beginning to end to put the pieces in place for you and your family.
Lasting Powers of Attorney Wills & Trusts Deputyship Applications Probate & Estate Administration Fixed Fees No VAT Charged I can come to your home to discuss your needs at a time suitable to you and can be available for evening appointments at your convenience.
www.jpwills.co.uk
Email: janis@jpwills.co.uk
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How to choose a good care home You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford. Deciding to make the move to a care home can be a difficult decision and families usually play a vital role in helping their relatives pick the right one. Choosing a home in a hurry is never a good idea but often there can be pressure to find somewhere quickly, especially if a hospital is keen to discharge a patient. If there is a strong possibility that your loved one may need greater levels of care in the future, it can be wise to choose a home where this extended care is possible. If your funding is local-authority assisted, check that they will accommodate you at the local authority rate or whether a top-up would be required and always ask what extras you might have to pay for. Some homes are very large and this can have its advantages, such as better entertainment facilities, including having a minibus and obviously, a wider social circle. If your relative is quiet and shy, they may be better off in a much smaller home. Average cost of Residential Care in Northamptonshire 2018/19: £108.27 per day £760.00 per week £39,520 per year
Redclyffe Residential Care Home
Give your loved ones the care they deserve
Premier Residential and Dementia Care for the Elderly in Rushden 25 luxury bedrooms all with en-suite facilities providing a satisfying and comfortable lifestyle without all the restrictions you find in other care homes.
al Residenti Redclyffe ll rating era CQC ov
Good
• Long or Short Term • Respite Care • 24hr Person Centered Care
Tel: 01933 314645
1 Pightles Terrace | Rushden | NN10 0LN
www.redclyfferesidentialhome.co.uk 27
Average cost of Nursing Care in Northamptonshire 2018/19: £127.14 per day £890.00 per week £46,280 per year
Try to Plan Ahead Visit a number of homes before making a final choice. First impressions are important - are you greeted in a friendly way when you arrive? Is it clean ,pleasantly decorated and furnished? Are there any unpleasant smells? Spend enough time at the home to get a good idea of what it is like
Tips Do residents appear happy and responsive? Are they properly dressed and well-groomed? Do they seem alert and interested? Are chairs arranged in groups to encourage talking rather than placed in a circle round the outside of the room? Is there more than one room where residents can sit or where they can be quiet or see visitors? Does the manager have a friendly manner with staff and residents? Are visitors welcomed at any time ?
Before making the final decision about a care home get as much information as possible so you can compare homes and make sure they meet your requirements. Look at the latest inspection reports from the regulators, CQC for evidence of high staff turnover. This might suggest that staff are not happy with their employment. If the home doesn’t treat its staff well, can you trust them to provide the best care for you or your relative? Always ask to meet the staff before entering into an agreement.
Your right to choose your care home and its location If the local authority assess your needs and assist with your care home placement, you should be told about your right to choose your care home and its location, subject to certain conditions. This is based on the choice of accommodation regulations. Where you express a preference for a particular home and specified conditions are met, the local authority must provide, or arrange for, the provision of your preferred accommodation. Additional costs may need to be met by you or another person, called a ‘top-up’. This right covers care homes and nursing homes, as well as assisted living and shared lives accommodation, in England.
Conditions for approval Once assessed as requiring a care home, you have a right to choose between different providers of that type of home as long as: the home is suitable for your assessed needs to move would not cost your local authority more than your personal budget for that type of home the home is available, and the care home is willing to enter into a contract with your local authority to provide care at your personal budget on the local authority’s terms and conditions. Your choice must not be limited to settings or individual providers which your local authority already operates in, or contracts with, or those within the local authority’s geographical boundary. If you choose a place outside your local authority area, they must arrange your preferred accommodation and should consider the cost of care in that area when setting your personal budget. Written reasons for refusal If the local authority refuse to, or is unable to, arrange a place in your preferred accommodation, they must provide written reasons.
The benefits and drawbacks of care homes If your needs can no longer be met at home, there are benefits to moving to a care home. Although there may be downsides too, knowing what to expect can help you make realistic decisions.
Emotional effect: families can feel guilty that they are not looking after their relative themselves, even though this may no longer be practical. Your relative may feel rejected: it can help if you talk things through beforehand, possibly explaining that you or other family members are unable to give them the care that they need. Regular contact once they’ve moved in will also help. Loss of independence, although a good home should encourage your relative to be as independent as they can be. Lack of privacy: this might be difficult for your relative to adjust to. Small living space: your relative won’t be able to take all of their furniture and personal possessions with them. Variations in care: all homes have to achieve a minimum standard to ensure they can be registered, but quality of care may vary from home to home. Doing your research and asking around for recommendations, should help you avoid the less suitable ones (see Choosing a care home). Cost: care homes can be very costly, particularly if you have to fund your own care. If relying on local authority funding, you must be assessed as needing a care home. Sometimes you and the local authority might disagree on what is needed.
The benefits ... Safety: there is always someone around. Staff on duty 24/7: in a residential care home, someone is on call at night. In a nursing home, care is provided 24 hours a day. A room of their own room: your relative can usually personalise this with their own furniture, pictures and ornaments. Meals: regular meals provided, nutritional needs met. Companionship: opportunity to socialise with others of their own age and take part in organised activities or outings, where available. Peace of mind for family that a vulnerable older relative is being taken care of and is not living alone. Supervision of medication. No worries about household bills or upkeep. Better living conditions: the physical environment may be better – safe, warm and clean.
The drawbacks ... Choice: there may be a limited choice of homes with a vacancy for your relative, depending on their circumstances. Unfamiliar surroundings. Loneliness and loss of contact with neighbours and friends.
Tasker House Care Home
Give your loved ones the care they deserve
Premier Residential and Dementia Care for the Elderly in Wellingborough 25 luxury bedrooms all with en-suite facilities providing a satisfying and comfortable lifestyle without all the restrictions you find in other care homes.
• Long or Short Term • Respite Care • 24hr Person Centered Care
Tel: 01933 276447
160 Westfield Road | Wellingborough | NN8 3HX
Task CQC o er House verall rating
Good
www.taskerhouse.co.uk 28
Care Homes There are four basic types of care homes Residential Care
Provide living accommodation with meals in a dining area and help with personal care, such as washing and dressing.
Nursing Homes
Everything that is in a residential care home together with medical care from a qualified nurse who is on site 24 hours a day.
Care homes with dementia care
They are designed to make people with dementia feel comfortable and safe.
Dual-registered Care Homes Residential & Nursing They accept residents who need both personal care and nursing care. This means that someone who initially just needs personal care but later needs nursing care won’t have to change homes.
By law, care providers have to display the ratings the Care Quality Commission give them. They must display them in the places where they provide care, somewhere that people who use their services can easily see them. They must also show their ratings on their website, if they have one. To read inspection reports visit www.cqc.org.uk
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Care home contracts Once you’ve decided on a care home, you’ll need to sign a contract to agree terms. Before you sign, it’s essential to read the contract carefully and understand what you’re agreeing to. Self-funding: if your relative is paying for their own care, the contract will be between them and the care home. Local-authority payment: if the local authority is funding your relative’s care, the contract will be between the local authority and the care home. Shared payment: if you or someone else is paying a top-up fee to the care home, there will be two contracts. One between whoever is paying the top-up and the local authority, and another between the local authority and the care home. If your relative is responsible for signing the contract, it might be helpful to suggest that you go through the paperwork together. If you have a power of attorney, you might need to sign on behalf of your relative A care home contract should cover: the cost of care, including the notice period for any increases any deposits or advance payments required details of any trial period offered what is and isn’t covered by the care home insurance the type of accommodation provided the level of care to be provided any additional fees and charges that may be incurred the cost and details of any extra services, such as meals, laundry, personal care (eg hairdressing, chiropody), television and phone bills what happens if residents are temporarily absent from the care home (eg in hospital) the terms of cancellation of the contract, both on your part and on that of the care home, including the required notice period the complaints procedure.
Residential & Nursing Homes | WELLINGBOROUGH & EAST NORTHAMPTONSHIRE
R N D O B
Tasker House
160 Westfield Road
Wellingborough NN8 3HX
T. 01933 276447
28
Redclyffe Residential
1 Pightles Terrace
Rushden
NN10 0LN T. 01933 314645
29
Grangefield Residential
60 Northampton Road
Wellingborough
NN6 0HE
T. 01604 812580 23
Midland Care Home
125-129 Midland Road
Wellingborough
NN8 1NB
T. 01933 445200
Linden Manor
159 Midland Road
Wellingborough
NN8 1NF
T. 01933 270266
28
Bilton Court
Windermere Drive, Queensway
Wellingborough
NN8 3FR
T. 01933 401613
48
Lancum House
Bush Close, Hardwick Road
Wellingborough
NN8 3GL
T. 01933 445770
43
Duke’s Court Care Home
159 Northampton Road
Wellingborough
NN8 3PN
T. 01933 445690
60
Wendleberrie House
3 The Avenue
Wellingborough
NN8 4ET
T. 01933 442160
15
Kenroyal Nursing Home
6 Oxford Street
Wellingborough
NN8 4JD
T. 01933 277921
64
Westlands Care Home
48 Oxford Street
Wellingborough
NN8 4JH
T. 01933 274430
28
Park House Care Home
50 Park Road
Wellingborough
NN8 4QE
T. 01933 443883
42
Acacia Lodge
15 Wellingborough Rd, Irthlingborough Wellingborough
NN9 5RE
T. 01933 697858
Freestones Residential
85 Finedon Road, Irthlingborough
Wellingborough
NN9 5TY
T. 01933 650430
20
Highmead House
153 Finedon Road, Irthlingborough
Wellingborough
NN9 5TY
T. 01933 650244
32
Brockfield House
Villa Lane, Stanwick
Wellingborough
NN9 6QQ
T. 01933 625555
45
Raunds Lodge Nursing Home
63 Marshalls Road, Raunds
Wellingborough
NN9 6EY
T. 01933 625404
33
Victoria House
77 Victoria Road
Rushden
NN10 0AS T. 01933 354780
Avenue House Nursing & Care 173/175 Avenue Road
Rushden
NN10 0SN T. 01933 355111
Higham House Nursing Home
87 Higham Road
Rushden
NN10 6DG T. 01933 314253
30
Beeches Care Home
12 Higham Road
Rushden
NN10 6DZ T. 01933 318498
24
Rushden Park Nursing Home
Melloway Road
Rushden
NN10 6XZ T. 01933 418777
The Shrubbery
66 College Street, Higham Ferrers
Rushden
NN10 8DZ T. 01933 317380
45
K Lodge
50 North End, Higham Ferrers
Rushden
NN10 8JB T. 01933 315321
40
Highbury Residential
114 Irchester Road
Rushden
NN10 9XQ T. 01933 395511
8
Spinneyfields Specialist Care
HE Bates Way
Rushden
NN10 9YP T. 01933 352840
51
The Cottage Nursing Home
80 High Street, Irchester
Wellingborough
NN29 7AB T. 01933 355111
Abbott House
Glapthorn Road
Oundle
PE8 4JA
KEY
|
R Residential
|
N Nursing
|
D Dementia
|
O Old Age
|
T. 01832 277650
66
40
47 45
68
53
40
B Number of Beds
30
Funeral plans and funeral insurance
Funeral plans and funeral insurance are two different ways of paying for a funeral in advance. Funeral insurance policies are also known as ‘over 50s plans’. Here are some things to bear in mind if you’re thinking of taking one out ...
Funerals can be expensive, costing perhaps several thousand pounds, and many people worry that when they die, they won’t leave enough money for their funeral. With a funeral plan, you arrange and pay for it in advance. You can arrange a funeral plan for your own funeral or for someone else’s, as long as the funeral will be held in the UK. But a pre-paid funeral plan is not the only way to pay for a funeral. There are other options and ways to save on the cost of funerals.
How do they work?
• Does the plan allow you to choose the funeral director? • What if your chosen funeral director goes out of business? • What happens if the person the funeral is intended for dies abroad or away from home? • Can the funeral director arrange a funeral of a different standard from the one you have chosen? • If you pay by instalments, how long do you do this for and do you have to pay interest? • What happens if there are outstanding instalments at death?
You pay either a lump sum or instalments to the plan provider, or to a funeral director.
• What freedom do you have to change the details of your funeral plan?
Your money is either invested: • Into a trust fund with trustees • In an insurance policy, which is then used to pay for the funeral whenever that turns out to be.
• How does the funeral planning company know about the plan holder’s death?
The aim of both methods is to safeguard your money until it’s needed, ensuring that it’s used to provide the funeral you have paid for.
Funeral insurance or over 50s insurance Another way to pay for your funeral in advance is to take out funeral insurance (sometimes known as an ‘over 50s plan’).
What does a funeral plan cover?
This is an insurance policy that will pay out a fixed sum towards the cost of a funeral when you die.
Funeral plans usually don’t cover everything that is needed for a funeral.
These insurance policies often offer poor value for money.
What’s covered will vary from provider to provider, so you should check the details of any plan carefully before you buy it.
You have to keep paying the monthly premiums until you die (or in some cases, until you turn 90) by which time you might well have paid in more in premiums than the fixed sum that will be paid out on your death.
The cost of a burial plot is often not included, and neither are costs that are not usually met by the funeral director, such as the cost of flowers and catering. Also, some providers will only pay a contribution towards cremation or burial costs, leaving your family to pick up the rest of the bill.
Questions to ask the plan provider and your adviser • Are there any cancellation charges? • What exactly is included in the plan and what potential costs are not? • Could there be any other expenses for the funeral, and what happens if there are? • Is it possible to cancel the plan if circumstances change, for example if you’ve arranged for your spouse’s funeral but you later separate?
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Also, if you miss a single premium, the policy will not pay out. And because it’s an insurance policy, not an investment, you can’t get the money you have paid in back, and you might have to pay a fee if you want to cancel the policy. It might be better to pay into a standard savings account to pay for your funeral instead of taking out funeral insurance.
What happens if you can’t afford a funeral?
Applying for Funeral Payment
The local council or hospital can arrange a Public Health Funeral if:
Funeral Payment is a government scheme for people on a low income who are receiving certain benefits, to help them pay for a funeral.
• There isn’t enough money in the estate to pay for it. • There are no relatives or friends available to arrange the funeral. This is usually a cremation. You can attend the funeral but the local authority will decide the time and date. There normally is a short service, but extras such as flowers, cars or notices in the local newspaper are not included. If you’re getting certain benefits, you can also apply for Funeral Payment from the government to help you pay for the funeral.
It won’t cover the whole funeral bill. As such, depending on where you live, you might have to pay up to a third of the cost of a simple funeral. If you get a Funeral Payment, you’ll usually have to pay the government back from any money you get from the person’s estate, such as their savings. If the person’s estate consisted only of personal belongings and a home that they shared with their surviving spouse or civil partner, the government normally won’t claim back this payment.
How do I claim? You have three months from the date of the funeral to make a claim. Visit www.gov.uk/funeral-payments for more information on eligibility and how to apply claim this benefit.
COOKSLEY'S INDEPENDENT FUNERAL SERVICES Planning your funeral in advance can bring real peace of mind for you and your family. When the time comes you can trust us to make sure everything will be just the way you want it to be with no added worries. We offer a range of funeral plans that deliver peace of mind for you and your family. Our plans offer easy and accessible funding options that are flexible to your financial situation.
Tailor made to your requirements • Flexible ways to pay Personal service and expertise at a time and place to suit With over 30 years experience our friendly family run company is available to offer expert advice at a time when you need it most.
COOKSLEY'S INDEPENDENT FUNERAL SERVICES
Professional, family run and owned independent funeral directors providing a friendly, dignified and caring service 24 hours a day.
01933 770250
www.cooksleysindependentfuneralservices.co.uk 1 Berrymoor Court | Berrymoor Road Kingsway | Wellingborough | Northamptonshire | NN8 2DL 32
Useful numbers for support in your area Northamptonshire Adult Social Services
Northamptonshire Adult Social Services
Access local services and information. Northamptonshire County Council provides social care to children, adults and older people. GENERAL ENQUIRIES: 0300 126 1000 (Mon to Fri 8am to 6pm) Email: adultcarencc@northamptonshire.gcsx.gov.uk www3.northamptonshire.gov.uk
Out of Hours
If you need to contact adult social services urgently during the evening, at night or at the weekend, phone our Emergency Duty team. Tel: 01604 626938 www3.northamptonshire.gov.uk
Nene Clinical Commissioning Group
Corby Clinical Commissioning Group
Responsible for the planning and commissioning of health care services. Tel: 01604 651100 Francis Crick House, 6 Summerhouse Rd, Moulton Park, Northampton NN3 6BF www.neneccg.nhs.uk
Responsible for the planning and commissioning of health care services. Tel: 01536 560420 Priors Hall, Corby Enterprise Centre, Corby NN17 5EU www.corbyccg.nhs.uk
Nene Valley Community Action
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Independent and confidential specialist legal advice. Tel: 01604 621038 49-53 Hazelwood Rd, Northampton NN1 1LG www.communitylawservice.org.uk
Offers a wide range of services for older people, disabled people, carers and younger people. Tel: 01933 396382 7 West Street, Rushden, Northants NN10 0RT www.nvca.org.uk
Alzheimer's Society Northamptonshire offers advice, information and support people with dementia and those who care for them. Tel: 01832 736670 www.alzheimers.org.uk
The Silver Line is the only national confidential and free helpline for older people open every day and night of the year. Tel: 0800 4 70 80 90 www.thesilverline.org.uk
Parkinson's is a support and research charity, working to find a cure and improve life for everyone affected by Parkinson's. Tel: 0808 800 0303 www.parkinsons.org.uk
Monday–Friday 9.00am–8.00m For confidential cancer information and support. Tel: 0808 808 00 00 www.macmillan.org.uk
We’re here for people living with any terminal illness, and their families. Tel: 0800 090 2309 www.mariecurie.org.uk
Promotes the views and needs of people with mental health problems. Tel: 0300 123 3393
www.mind.org.uk
Useful numbers for support in your area Access local services and information. Tel: 01933 229777 Swanspool House, Doddington Rd, Wellingborough NN8 1BP www.wellingborough.gov.uk
PALS
Access local services and information. Tel: 01832 742000 Cedar Drive, Thrapston, Kettering NN14 4LZ www.east-northamptonshire.gov.uk
PALS
Patient Advice and Liasion Service
Patient Advice and Liasion Service
Offers confdential advice, support and information on health-related matters. Tel: 01604 545784 Northampton General Hospital Trust, Northampton, NN1 5BD
Offers confdential advice, support and information on health-related matters. Tel: 01536 493305 Kettering General Hospital Rothwell Road, Kettering NN16 8UZ
family support link Supporting families in Northamptonshire. Support Line: 01933 227078 West End House, 60 Oxford Street, Wellingborough NN8 4JJ www.familysupportlink.co.uk
Aimed at people who have had a stoke and their family & friends. Helpline: 0303 3033 100 www.stroke.org.uk
Representing families of children up to the age of 25, with special and additional needs. Tel: 07745 249 094 Email: enquiries@npfg.co.uk www.npfg.co.uk
Local Offer Northamptonshire Services for children and young people in Northamptonshire (aged 0-25) with special educational needs and disabilities. www.northamptonshire.gov.uk/localoffer
Central & East Northamptonshire Information, advice and support about abuse, neglect or financial exploitation. Helpline: 080 8808 8141 www.elderabuse.org.uk
Free, confidential, impartial advice. Tel: 0344 488 9629 2B High Street, Wellingborough NN8 4HR www.citizensadvice.org.uk
The Cinnamon Trust Contact Elderly Accommodation Counsel for information, advice and guidance on any aspect of care, support or housing for older people. Freephone: 0800 377 70 70 www.eac.org.uk
The Cinnamon Trust - The National Charity for the elderly, the terminally ill and their pets Tel: 01736 757 900 www.cinnamon.org.uk 34
Easy to learn ...
Our first aid information makes it easy to learn the skills you’ll need to help in an emergency. For someone who’s unconscious and not breathing ... Key skill: The delivery of chest compressions 1. Check breathing by tilting their head backwards and looking and feeling for breaths. 2. Call 999 as soon as possible, or get someone else to do it. 3. Push firmly downwards in the middle of the chest and then release. 4. Push at a regular rate until help arrives.
First aid for choking ... Key skill: The delivery of back blows
Key skill: Cool the affected area 1. Cool the burn under cold running water for at least ten minutes. 2. Loosely cover the burn with cling film or a clean plastic bag. 3. If necessary, call 999 or get someone else to do it.
First aid for a broken bone Key skill: Imobilise the affected part 1. Encourage the person to support the injury with their hand, or use a cushion or items of clothing to prevent unnecessary movement.
1. Hit them firmly on their back between the shoulder blades to dislodge the object.
2. As soon as possible, call 999 or get someone else to do it.
2. If necessary, call 999 or get someone else to do it.
3. Continue supporting the injury until help arrives.
First aid for someone who’s unconscious and breathing
First aid for a heart attack
Key skill: Place the person on their side and tilt their head back 1. Check breathing by tilting their head backwards and looking and feeling for breaths. 2. Move them onto their side and tilt their head back.
Key skill: Ensure they are sitting and call 999 immediately
1. The person may have persistent, vice-like chest pain, which may spread to their arms, neck, jaw, back or stomach. 2. Call 999 immediately or get someone else to do it.
3. As soon as possible, call 999 or get someone else to do it.
3. Make sure they are in a position that is comfortable for them (e.g. sit them on the floor, leaning against a wall or chair).
First aid for someone who’s bleeding heavily
4. Give them constant reassurance while waiting for the ambulance.
Key skill: Put pressure on the wound 1. Put pressure on the wound with whatever is available to stop or slow down the flow of blood. 2. As soon as possible, call 999 or get someone else to do it. 3. Keep pressure on the wound until help arrives.
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First aid for burns
First aid for a head injury Key skill: Apply something cold 1. Ask them to rest and apply a cold compress to the injury (e.g. frozen vegetables wrapped in a tea towel). 2. If they become drowsy or vomit, call 999 or get someone else to do it.
First aid for a stroke
First aid for an asthma attack
Key skill: Carry out the FAST test
Key skill: Help them take their medication
1. Think FAST. Face: is there weakness on one side of the face? Arms: can they raise both arms? Speech: is their speech easily understood? Time: to call 999.
1. Help the person sit in a comfortable position and take their medication.
2. Immediately call 999 or get someone else to do it.
First aid for poisoning and harmful substance
First aid for seizures (epilepsy) Key skill: Make them safe and prevent injury 1. Do not restrain them but use a blanket or clothing to protect their head from injury. 2. After the seizure, help the person rest on their side with their head tilted back.
First aid for diabetes Key skill: Give them something sweet to drink or eat 1. Give them something sweet to eat or a non-diet drink. 2. Reassure the person. If there is no improvement, call 999 or get someone else to do it.
2. Reassure the person. If the attack becomes severe, call 999 or get someone else to do it.
Key skill: Establish what? When? And how much?
1. Establish what they have taken. When? And how much? 2. As soon as possible, call 999 or get someone else to do it. 3. Do not make the person sick.
First aid for someone who’s distressed Key skill: Ask if you can help 1. Show you are listening and calmly ask them how you can help. 2. Be considerate of what is going on around them and what they need.
Our Courses ... We offer a range of first aid courses for people over the age of 16 who want to learn first aid for their day-to-day life. You don’t need to have any previous experience; just a willingness to learn and take part in practical exercises (led by our friendly trainers) which build your confidence in dealing with emergency scenarios. For more information on courses available contact: 0844 871 8000 Course location: Hatton Close, Moulton Park, Northampton NN3 6SU
For more information visit: redcross.org.uk/everydayfirstaid 36
Need a Break? Taking a break from your caring responsibilities is vital. We can help you have some much-deserved 'time out' in a number of different ways.
Our Day Care services provide an affordable friendly, fun, community focussed atmosphere for a range of care needs, from restricted mobility to mild /moderate dementia, delivered by highly trained staff with a genuine interest in the older person.
Supporting carers
Glamis Hall gives Carers a day off with the peace of mind knowing that the person they care for can enjoy a great day out, the opportunity to meet new friends and participate in various activities. Qualified Care Staff provide personal care and assisted bathing. A hairdresser, beautician and podiatrist are also available.
Transport
To make life easier for both our clients and their carers, in some cases we can provide an adapted mini bus or car to collect and return our clients to their homes.
Daily Lunch Club - 11.30am-1.30pm
Includes a three course meal cooked by our resident chef. Pre-booking essential.
Join our VIP Club - 9.30am-3.00pm
The VIP Club is open Monday to Friday. Join us For more information for the day and enjoy a freshly prepared three or to join our VIP course meal. Includes games, entertaiment members club please call and activities.
01933 677326
Information & Advice
Goldsmith Road | Wellingborough | NN8 3RU
www.glamishall.org.uk
info@glamishall.org.uk Registered Charity Number: 1160317
Help with benefits and social care assessments and signposting to other services.