Health & Social Care Support Directory 2013 - 14 (Calderdale)
Contents Healthwatch In Calderdale NHS Choose Well Choosing a GP GP Surgeries Pharmacies Dentists Opticians Are you a Carer? Independant Living Advice on Paying for Care Legal Terms and Support Care in your own home Choosing between residential care and independent Living Nursing and Residential Help & Advice Health Connections
Disclaimer This Directory has been complied to signpost health and social care providers throughout the Calderdale Council localities. Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibility for any inaccuracies. All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Calderdale nor HealthCare Publications Limited can be held responsible for any errors or omissions. A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is our intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promoters of any product, service or supplier should be implied.
Another quality publication by Healthcare Publications Limited. If you require extra copies of this directory or interested in advertising in future editions please contact Healthcare Publications on 0844 800 1214
WHAT IS HEALTHWATCH What is Healthwatch? Healthwatch is the new Consumer Champion, or Watchdog, for health and social care. It will exist in two distinct forms – local Healthwatch, at local level and Healthwatch England, at national level. The aim of local Healthwatch will be to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided locally.
Who are we? Healthwatch Calderdale is a brand new, independent organisation that will raise your views and opinions on Health and Social Care in Calderdale and to help make your voices heard. We will have a seat on the new Health and Wellbeing Board and on the Clinical Commissioning Group (CCG), ensuring that these views and experiences of patients, carers and other service users are taken into account when making policy and designing services. Healthwatch Calderdale will be representative of our diverse communities. Healthwatch Calderdale will have its own Independent Programme Board which will direct its work.
We will • Enable local voices to influence the delivery and design of local health and social care services • Use local volunteers to gather views and experiences from local people • Involve and engage local people, putting you at the heart of Health and Social Care service decision making • Enable local people to make informed choices about their own, their family’s’ and friends’ health and social care • Influence the way services are planned, designed, commissioned and delivered • Have a strong relationships with Health and Social Care providers as a critical friend using community views to influence and improve planning and delivery of services • Provide information, advice and support about local services and signpost to them
HAVE YOUR SAY Healthwatch is the new Consumer Champion, or Watchdog, for health and social care. It will exist in two distinct forms – local Healthwatch, at local level and Healthwatch England, at national level. The aim of local Healthwatch will be to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided locally. Health related care is provided by the NHS. Social Care is provided by the Local Authority (Council). Healthwatch Calderdale would like to know what Health and Social Care issues are important to you, your family and friends. Tell us what you would like Healthwatch Calderdale to do for you: 1) Are you happy with the health and social care you are receiving? 2) Do you have a relative or friend living in a Care Home? Are you/they happy with the care they receieve? 3) Can you get an appointment with your GP (Doctor) when you need to? 4) Have you had to stay in hospital recently, if so, what was it like? 5) Do you or a relative suffer from a long term illness; are you/they happy with the help and support you/they receive? Thank you for giving us your feedback. This will help Healthwatch Calderdale to prioritise its work.
Healthwatch Calderdale, Voluntary Action Calderdale, Hall Street, Halifax 01422 431099
The Healthwatch network is a new kind of consumer champion in health and social care. We will make sure the voice of the consumer is heard and acted upon. With our independent statutory powers, the network as a whole has a fantastic opportunity to make a difference. “Healthwatch England looks forward to making sure the public’s voice is heard “loud and clear by those who plan, run and regulate health and social care services.
Anna Bradley, Chair of Healthwatch England
YOUR VOICE COUNTS “No decision about me, without me” Your Voice Counts and Healthwatch Calderdale Needs You We are here to make your voice heard through collecting and analysing the views, opinions and recommendations of the entire cross section of the community: young; old; women and men; patients; care home residents; carers and the cared for; people from all cultures and backgrounds; people of all abilities; people in work and those seeking work. To achieve this, we need the support and involvement of volunteers to help us to contact, engage with and give support to the members of our community. This is how you fit in. You know your neighbourhood. You have relatives, friends, neighbours, colleagues and a whole network of contacts who you could ask for their ideas about how to improve health and social care for everyone. You will have also have knowledge, skills, abilities and interests that could help your local Healthwatch achieve its aim of improving the health and well being of your community. You might: • love meeting and talking to new people • enjoy helping out to organise events and activities • want the chance to represent the interests of your friends, your family and your community • know a lot about a particular illness or condition, or of using a particular service • have brilliant computer skills • have a flair for designing publicity materials • want to learn more and gain new skills
Make that Difference Today You can become a member of Healthwatch Calderdale – all you need to do is register your interest. As a member, we can contact you directly with news and information on local issues. You will have the opportunity to take part in projects, community forums and subcommittees as well as directly receive information. Your knowledge and advice may be sought on particular issues. Members are a vital link between the Healthwatch Calderdale Programme Board and the wider public. If you have an interest in and care about your local health and social care services and want to make sure they are as good as possible reflecting the real needs of people who use them, we need you! We have lots of opportunities to get involved through our volunteering programme.
HEALTHWATCH CHAMPIONS Why not come and join us as a Healthwatch Volunteer?
WHAT WILL VOLUNTEERS DO? Here are some of the areas volunteers can get involved in: • Publicising Healthwatch and collecting the public’s views through speaking with people – Get the word out • Carrying out surveys – find out what people really think • Giving out information and signposting – Help people know their rights • Entering data onto our Healthwatch database – Help us keep track • Contributing your knowledge and ideas about specific issues in a Special Interest Group • Analyse information we get from health organisations, identifying trends and areas of concern • Becoming a Healthwatch Champion in your neighbourhood/School/College/Your workplace • Creating newsletters and bulletins • Developing and supporting our Healthwatch IT and website. Make videos for people to watch • Becoming Healthwatch Out of Hours telephone helpline/text service • Visiting care homes and hospitals to evaluate the patients’ and residents’ experience • Representing Healthwatch at meetings and committees
Where can I find out more Info? The office Healthwatch Calderdale is based in Halifax and you will be able to find our dropins throughout Calderdale. Register to become a member, or get more information
Your Healthwatch Calderdale Team
Shamim Akhtar - Healthwatch Calderdale Co Ordinator shamim.akhtar@cvac.org.uk Ann Marie Maguire – Volunteer Co Ordinator annmarie.maguire@cvac.org.uk Emma Worsley – Communications Worker emma.worsley@cvac.org.uk Follow us: Twitter - @hwCalderdale Facebook - Health Watch Calderdale www.healthwatchcalderdale.co.uk
Tel: 01422 431099
CHOOSE WELL
Choose Well Don’t be a time loser, be a time chooser, and make sure you get the right treatment, in the right place, at the right time. Your time is a precious thing. Hundreds of people spend hours at Accident and Emergency each week for minor illness and ailments when other services would have been more appropriate.
Choose Well – Facts and Figures • 51.4m GP consultations are for minor ailments alone, which would clear up by themselves, or with a little help from an over-the-counter remedy from a pharmacy, this is 18 per cent of the GP workload nearly half of these consultations are generated by people aged 16 – 59 years. • Up to 40,000 GP visits per year are for dandruff; 20,000 go to their local surgery for travel-sickness and 5.2 million with blocked noses. • Two million people who go to A&E could either self-care or have been treated elsewhere in the community 12 percent of people admit to having used A&E in the past even when they knew there was nothing seriously wrong with them. • The estimated cost of treating people who go to A&E but who could have either self-treated or gone else where, is £136 million a year this is the equivalent cost of 6,500 nurses. This following pages will provide details of were and when to access the right health services in Calderdale and what your choices are. If You require further help and advice there is a new telephone service to make it easier for people to access health services when they need them quickly but it isn’t a life threatening emergency or they don’t know who to call.
NHS
111
A&E 999
Open 24/7, 365 days a year. The A&E department in Calderdale Royal Hospital Salterhebble, Salterhebble Halifax, West Yorkshire HX3 0PW Tel: 01422 357171 Website: www.cht.nhs.uk
NHS WALk-IN CENTRE
People who live and work in Calderdale will now be able to access GP services without an appointment.
ACCIDENT AND EMERGENCY The Emergency Department is for ambulance traffic and critical or life-threatening situations only, and you should only go there or call 999 if immediate emergency care is needed.
WALk-IN CENTRE IN CALDERDALE Walk-in centres treat minor illnesses and injuries that don’t need a visit to A&E. You do not need an appointment and you will be seen by an experienced nurse or doctor. Walk-in centres are open at Horne Street Medical Centre, Halifax 0844 4773694 Todmorden Health Centre, Todmorden. 01706 811100
GP Our GP surgeries also have trained nurses who can give advice, take tests diagnose and be able to treat many illnesses that used to be only dealt with by doctors – making the level of service you can now expect from your GP surgery better then ever.
GP Surgery Your local GP surgery provides a range of services including. • General medical advice and treatment for an illness or injury that won’t go away. • Routine health checks - Travel advice – Prescriptions. • Help managing long-term health problems. • Immunisations and tests. • Referrals to a specialist or a hospital.
PHARMACIST Go to a pharmacist if you have the symptoms of a cough, cold or think you’ve got the flu a pharmacist is the best place to go as they can usually provide you the help and information you need on the spot.
PHARMACIST You can speak to any pharmacist for advice on how to treat lots of minor injuries and common complaints such as coughs colds, bites, stings, aches, and pains. They also offer help with healthy living issues such as losing weight or giving up smoking.
NHS DIRECT 111 NHS 111 is available 24 hours a day, and is free to call from landlines and mobiles and offers confidential health advice and information
NHS DIRECT 111 Is a new national telephone service if you need medical help fast, but it’s not life - threatening. NHS 111 provides a new way to ensure people receive the right care, from the right person, in the right time and place.
SELF – CARE Ensure your medicine cabinet is well stocked with. • Anti-diarrheal medicine • Paracetamol or aspirin • Rehydration mixture • Indigestion mixture • Thermometer • Plasters
SELF CARE Many patients make appointments to see their Doctor or Nurse, when they could be using a well stocked medicines cabinet or visiting a pharmacist to treat their symptoms – and getting the same help or advice a lot quicker. Self care is the very best choice you can make for treating very minor illnesses and injuries.
7
CHOOSING A GP Choosing a GP can seem a daunting task, especially if you have just moved into an area and don't know anything about the local health services. But there are some easy ways to find the doctor to suit you. It's important to be registered with a doctor because you'll need them to refer you for specialist hospital and community treatment services.
A surgery may refuse an application to join its list of patients if: You don't reside in the surgery area It has formally closed its list of patients, eg when a practice has more patients than it can deal with or not enough doctors - this is less common than it used to be. If your application is refused, the surgery must write to you and give the reasons for this
How do I find a surgery? Most surgeries operate a fairly strict catchment area system, and only those who live within the area may be able to register. This isn't to be awkward, but ensures a GP can visit a person at home in an emergency in reasonable time.
How do I register? This is straightforward and far easier than most people realise. Simply take your NHS medical card along to your chosen surgery. You will then be asked to sign a registration form. Not all NHS trusts issue medical cards. If you don't have one, the receptionist will give you form GMS1 to fill in. Once you've completed and returned the forms, your local NHS will transfer your medical records to your new surgery and write to you to confirm your registration as a patient with the surgery. Many surgeries ask a new patient to attend a ‘registration medical’ that checks your general health.
What if I can’t get an appointment? If you can't get a doctor's appointment or have a non-urgent health problem or query, you can contact a nurse at NHS Direct on 111 at any time.
Try to avoid attending A&E for minor complaints
GP SURGERIES Your local GP surgery provides a range of services, including general medical advice and treatment for illnesses or injuries that just won’t go away. Your local GP surgery provides a wide range of family health services, as well as advice on health problems they can also help with. • Vaccinations, • Examinations and treatment. • Prescriptions for medicines. • Referrals to other health services and social services. • Screening Management of long term conditions preventative care.
Surgery
Address
Telephone
PHARMACIES If you have the symptoms of a cough, cold, or think you’ve got the flu a pharmacist is the best place to go, as they can usually provide you the help and information you need on the spot. They can also offer help with healthy living issues such as losing weight or giving up smoking. For opening times and NHS SERVICES available from your Pharmacy Please scan the QR code with your smartphone or visit www.nhs.uk
The next time you or a family member needs healthcare advice or information, don't forget that you can pop into your local Boots pharmacy to access a range of services and checks. Your local Boots pharmacist can help answer your questions, give you advice and support or treatment and may just save you a trip to the doctor
Our in-store pharmacy services Whether it's a relatively minor problem, such as head lice in your children's hair, or more urgent problems, such as the need for emergency contraception, your Boots pharmacy team may be able to help.
PHARMACIES
Pharmacies
Address
Telephone
DENTISTS Always ask your dentist whether the treatment they're recommending is available on the NHS and how much it will cost before you go ahead.
Emergency Dental Service Dental Access Centres are available to treat patients who need emergency treatment. This service gives priority to pain relief and urgent care. Please call the advice line on 01422 281300
Dentists
Address
Telephone
OPTICIANS & HEARING CENTRES Regular eye tests are important because your eyes don’t usually hurt when something is wrong. Many eye conditions can be treated if found early enough. A sight test is a vital health check for your eyes. It can pick up early signs of conditions that can affect the eyes before you’re aware of any symptoms, Including: • Diabetes • Macular Degeneration • Glaucoma
Opticians
Address
Telephone
Hearing Centres
Address
Telephone
ARE YOU A CARER? A Carer spends a significant proportion of their life providing unpaid support to family or friends. This could be caring for a relative, partner or friend who has a long term illness or disability including mental illness, alcohol or drug misuse or those that are elderly, forgetful or frail.
Caring can be a very difficult , demanding and all-consuming task, no matter how close you are to the person you care for. Caring can affect your Health making you feel tired, frustrated, stressed and feeling guilty, leaving you with no time to yourself. In fact 52% of carers need treatment for stress related problems and many carers feel they have to give up work because of the effects caring has on their life.
You are not alone! It is estimated there around 6.5 million Carers in the Uk today. You are certainly not alone, but you still need to take of yourself as well as the person you care for. Thankfully, armed with the right support and information caring can be a rewarding and enjoyable experience. Just follow a few simple tips that can make a real difference. • Ask for Help: We all need help from time to time and carers are no exception. Help is out there – you only need to ask! • Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal. • Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer. • Have an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support. • Be a little selfish! We all need need time to ourselves, but it’s practically important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.
There are a estimated 20,000 Carers in Calderdale,help and support is available locally from the CALDERDALE CARERS PROJECT If you’re a carer and you need some one to talk to contact
The Calderdale Carers Project Suite 3, Rimani House, 14-16 Hall Street, Halifax, West Yorkshire HX1 5BD Tel: 01422 369101 Fax: 01422 369643 Email: enquiries@calderdale-carers.co.uk 24
INDEPENDENT LIVING Assistive Technology can help vulnerable people and their carers live more independently in there own homes. Telecare, which is part of assistive technology, can support people whose sight, hearing or cognition may have deteriorated. This could be due to physical or mental conditions which may have a long-term effect on their health and wellbeing. There are many Telecare devices which automatically alert a 24-hour monitoring centre or your chosen carer, should you need assistance. There are also Telehealth solutions which monitor medical conditions in your own home speak to your Gp to find out more about Telehealth.
Telecare Technology Can: • Raise an alarm in case of a fall or emergency • Raise alerts for floods, smoke, carbon monoxide • Support a medication regime • 24-hour reassurance for family and carers in the knowledge that they will be alerted in the event of an incident. • Telecare can also be of assistance to carers of people with Dementia, Physical Disabilities, Learning Disabilities and Long Term Care Medical Conditions.
Aids and Adaptations If you or a member of your family has difficulty living in your home due to a long-term illness or disability, you may be able to get help by adapting your home to better meet your needs. You can apply to your local council for a disabled facilities grant. The grant helps you adapt your home to make it suitable for a disabled person. Depending on your income, you may need to pay towards the cost of the work to the property.
You could get a grant from your council if you’re disabled and need to make changes to your home, for example to: • widen doors and install ramps • improve access to rooms and facilities - eg stair lifts or a downstairs bathroom • provide a heating system suitable for your needs • adapt heating or lighting controls to make them easier to use How can I find out more about the aids and adaptations that would help me? Contact your social services department at your local council about what difficulties you are having at home. They will send an occupational therapist to carry out an assessment and provide advice on which equipment or housing adaptation needs suit you best.
INDEPENDENT LIVING
ADVICE ON PAYING FOR CARE Care and support services are means-tested and are not free to everyone. Most people have to pay something towards their own care and some will have to pay for all of the costs. Who pays depends on what your needs are, how much money you have, and what level and type of care and support you require. You may need to pay for all of your own care, or you may be entitled to local authority funding, NHS care (free) or have entitlements to welfare benefits to help pay for your care and support. For most people needing social care services, the first place to start is by asking your local authority for an assessment of your social care (care and support) needs. As part of this, the local authority may also carry out a financial assessment. This assessment will determine whether the local authority will meet all the cost of your care, or whether you will need to contribute towards your care cost or whether you will have to meet the full costs yourself. Some of the rules for this financial assessment are applied differently based on whether you need care in your own home or care in a residential home. There are several options for funding care, and understanding them, and which ones apply to you can be complicated. These options depend on your need for care and support, as well as your personal and financial circumstances.
Get personal advice on care funding The cost of care and support is likely to be a long-term commitment and may be substantial, particularly if you opt for residential care. If you or a member of the family need to pay for care at home or in a care home, it’s important to understand the alternatives. This makes advice tailored to your individual needs vital. You can get advice from: Your local authority – through an assessment of your care and support needs as well as advice on which services are available locally. Financial advice from a qualified, independent source – there are independent financial advisers who specialise in care funding advice. They are regulated by the Financial Conduct Authority and must stick to a code of conduct and ethics and take shared responsibility for the suitability of any product they recommend.
Every day people make decisions about lots of things in their lives. The ability to make decisions is called mental capacity. People may have difficulties making some decisions either all or some of the time. This could be because they have a learning disability, dementia, a mental health problem, or could be the result of a head injury or a stroke or a temporary condition such as an illness, accident or the influence of alcohol or drugs. Listed below are details about some of the legal terms and topics you may come across. You may need to contact a solicitor whom can give you impartial advice which you may have to pay for, or you can contact a advocate who can advise on your behalf. Lasting Power Of Attorney: allows you to appoint someone you trust to make decisions about your personal welfare, including healthcare and your financial affairs. The Court of Protection: can issue Orders directing the management of a person’s property and financial affairs if you are incapable of managing your own affairs and do not have a Lasting Power of Attorney. Deprivation of Liberty Safeguards: protects people in residential care or hospital who are unable to make decisions for themselves due to a brain disorder. If any of these people need to be restrained, restricted or deprived, in order to give them physical care or keep them safe, a Deprivation of Liberty Safeguards authorisation may be required.
The Mental Capacity Act: • The act’s purpose is to allow adults to make as many decisions as they can for themselves. • To enable adults to make advance decisions about whether they would like future medical treatment. • To allow adults to appoint, in advance of losing mental capacity, another person to make decisions about personal welfare or property on their behalf at a future date. • To allow decisions concerning personal welfare or property and affairs to be made in the best interests of adults when they have not made any future plans and cannot make a decision at the time. • To ensure an NHS body or local authority will appoint an independent mental capacity advocate to support someone who cannot make a decision about serious medical t r e a t m e n t , or about hospital, care home or residential accommodation, when there are no family or friends to be consulted. • To provide protection against legal liability for carers who have honestly and reasonably sought to act in the person’s best interests. • To provide clarity and safeguards around research in relation to those who lack capacity.
CARE IN YOUR OWN HOME
Care Provider
Address
Telephone
If you are finding it difficult to manage at home you could consider using the services of a home care provider. Home care providers employ care assistants who can help you with bathing, washing and dressing. The staff who work for these agencies are trained in personal care and safety procedures, moving and handling, hygiene and infection control. If you require nursing care at home, many agencies employ registered nurses. This is only one option of supporting yourself with care at home. Another could be to employ a personal assistant. Speak to your local Healthwatch about finding out how to find a personal assistant. A list of the care agencies registered with the Care Quality Commission (CQC), who are located In the locality can be found on the following page. When considering using the services of a home care provider you may want to ask them a few questions to help you build up a picture of how your care needs will be met. Some of these questions could be.
Organising your own home care If you are thinking about arranging your own home care it is a good idea to ask any agencies you approach the following questions • Are there different rates for weekends/evenings? • Are there any extra charges i.e. for the carer's travelling expenses? • What sort of services do you provide? • Will somebody visit me before the service starts? • If you provide me with a service, can I contact you out of office hours? If so, how? • Are your carers trained? • Do you take up references on your carers? • Are you registered with the Care Quality Commission?
To check up-to-date information on the providers of homecare in your locality visit www.cqc.org.uk or scan the QR CODE with your Smartphone.
CHOOSING BETWEEN RESIDENTIAL CARE AND INDEPENDENT LIVING There are many types of residential care homes available. These include permanent care homes for older people, homes for younger adults with disabilities and homes for children. They may be privately owned or run by the voluntary sector or local authorities. You may want to consider in detail the many options for residential care before you make a decision. Older People Care homes for older people may provide personal care or nursing care. A care home which is registered to provide personal care (see the section on care home regulation, below) will offer support, ensuring that basic personal needs, such as meals, bathing, going to the toilet and medication, are taken care of. In some homes more able residents have greater independence and take care of many of their own needs. Some residents may need medical care and some care homes are registered to provide this. These are often referred to as nursing homes. Some homes specialise in certain types of disability, for example, dementia. Adults Aged 18-65 There are also residential care homes that provide care and support for younger adults with, for example, severe physical disabilities, learning disabilities, acquired brain injury, progressive neurological conditions or mental health problems. Care can be provided for adults with more than one condition and some homes have expertise in providing care for adults with alcohol or drug dependency.
These homes offer permanent residence or provide care for a temporary period until the adult is able to live independently or move to a different type of accommodation. Choosing between residential care and independent living Social services normally encourage younger adults who they assess for support to be as independent as their circumstances allow. The care plan for adults with disabilities will consider what independent tasks they can carry out and how they can be helped to achieve more. Even if adults have very severe disabilities their needs are reviewed from time to time to check whether residential care or a very high level of support is still appropriate. Supported living may be an option for younger adults. This allows people to live independently in the community but with basic support. The support offered includes help with setting up a home and managing finances, and assistance with cleaning and shopping. For older people there are various alternatives to residential care. These include sheltered housing and extra care housing schemes, which offer independence with an increased level of care and support. For many people there is also the choice of living independently at home with community care support.
Choice of Accommodation The law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a more expensive home, a relative or friend may be able to ‘top up’ the difference in cost. Choosing a Care Home Care homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like. Respite and Short Term Stays Residential care home stays don't necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay. Temporary stays can give you flexibility when covering unexpected events, such as: • Palliative care (which manages or reduces pain) after a hospital stay or illness • Support for newly disabled people and their carers • Enabling someone to continue living independently if they live alone and suddenly require care • Giving someone a chance to try potential future homes What your choices are A list of all nursing and residential care homes within your locality can be found on the following pages. Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC). They inspect each care home on a regular basis and write an inspection report for you to read. It is advisable to read this report before making a final decision.
To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE
NURSING & RESIDENTIAL
Care Home
Address
Telephone
NURSING & RESIDENTIAL CARE
Care Home
Address
To check up-to-date information on the Nursing and Residential care homes within your locality visit www.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE
Telephone
HELP & ADVICE Information and Advice Service Halifax Choices Centre 4-6 Woolshops, Halifax HX1 1RJ Telephone – Information: 01422 399 830 Halifax Office and Day Centre 5-6 Park Road, Halifax HX1 2TS Telephone: 01422 252 040
Information and advice officers are trained to provide information on a vast range of topics from benefit entitlement to housing and home safety to long term care. General advice on how to deal with issues with utility companies, telesales calls and doorstep callers or simply find a tradesperson is also available.
Providing information and support to people with dementia and their carers/families across Calderdale. Calderdale & District Local Service Office 4th Floor 39-41 Commercial Street Halifax, West Yorkshire HX1 1BE Tel: 01422 352 789 Email: c&k.service@alzheimers.org.uk
• Community Support • Day Centres • Dementia Cafés
Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you. If you are busy at certain times of day, you can send us a message to ask us to call you back for free at a time that is convenient to you. Call Carers Direct on
0808 802 0202
This service is available for people living in or caring for someone in England. Lines are open 9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at weekends. Calls are free from UK landlines and mobiles or you can request a free call back
Free, confidential, impartial and independent advice for all of Calderdale. We can offer help with a range of problems, including debt, benefits, housing, employment, consumer, relationships and discrimination. 37 Harrison Rd Halifax, West Yorkshire HX1 2AF
01422 842848
Helping people with a learning disability to speak up and make decisions about what is important to them. Lines are open 9am - 5pm Monday - Friday
0808 8081111
Have your say on health and social care in Calderdale. Healthwatch Calderdale, Voluntary Action Calderdale, Resource Centre, Hall St, Halifax HX1 5AY. Tel: 01422 431099
Health Connections This project runs until March 2016 and is funded by the Calderdale Clinical Commissioning Group (CCG). It is designed to provide a package of support to the Voluntary/Community sector to enable them to become more sustainable and ‘business ready’ for commissioning via the CCG. The project has a number of elements as follows: Organisational Development Support: activities to prepare your organisation to deliver services on behalf of the NHS Funding Advice: support to apply to the NHS CCG and to access complementary / additional funding from other sources Safeguarding support and development: Ensuring that your organisation meets the
minimum standards required to work on behalf of the NHS Network development: specific support to enable networks across Calderdale to engage with and inform NHS commissioning Communications: providing information on health, messages from the CCG and helping local health groups promote their services This is a specific service designed to support groups who are already or are aiming to deliver local NHS CCG health priorities. We are also working in partnership with Community Foundation for Calderdale on this project to provide a small grants scheme and a development bursary offer.
For more information please contact a member of the team Health Connections Team Team Leader - Jo.bolland@cvac.org.uk or 01422 438725 Safeguarding Worker - Tracey.mcwhire@cvac.org.uk or 01422 438729 Networks Officer: kala.wild@cvac.org.uk or maggie.opacic@cvac.org.uk or 01422 431091 Communications Worker: emma.worsley@cvac.org.uk or 01422 431095