End of Year Initiatives

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TUI Travel A&D’s Christmas Campaign Last year we decided to launch a sector wide campaign across A&D with the intention of helping those in need in our destinations, especially children, trying to put a smile on their faces during those special days. With the motto “no child without a toy” we invited all A&D businesses around the world to organize their own toy or food collection and to help local organizations… and the response was stunning! Offices and businesses from all around the world joined the campaign with diverse and very creative initiatives. We wanted to find a way to thank all our colleagues for participating in the campaign and we thought that the best we could do was create a report to show, across all of A&D, the different social campaigns that were voluntarily put forward across our different regions and businesses. Due to the large amount of initiatives, we have needed a few weeks to put together all the information and here is the result! I hope you enjoy reading and end up feeling as proud as I am for being part of such an amazing community, full of responsible, creative and active colleagues. Thank you and keep smiling! Arantxa García Head of Sustainable Development TUI Travel Accommodation & Destinations

Sustainable Development TUI Travel A&D, as part of TUI Travel Group, embraces its Sustainable Development Strategy – Spreading Smiles – with our own list of 10 commitments (Our Journey to Sustainability). Our objective is to optimize the impact of our operations in the destinations where we operate, minimizing the negative impacts and enhancing the positive ones, and to involve our colleagues, suppliers and clients in sustainability. One of our goals, as an organization, is to be socially responsible, bringing benefits to the communities in which we operate, that’s why we organize initiatives such as the End of Year Campaign where we want to engage and give the opportunity to our colleagues to make Sustainable Development and Responsible Leadership a reality through their actions and to feel proud of working for a company that actively cares. If you want to know more about Sustainable Development in A&D or just share your ideas with us, please write us to: sustainabledevelopment@tuitravel-ad.com


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No child without a toy Ningun niño sin juguete TUI Travel A&D

Palma de Mallorca Spain

Ningun nino sin juguete NGO / Institution: Red Cross Baleares & Fundació deixalles When: December 2013 Where: Palma de Mallorca, Spain Action: No child without a toy

Mallorca sense fam NGO / Institution: Mallorca sense Fam When: December 2013 Where: Palma de Mallorca, Spain Action: Solidarios con Mallorca

As part of the Christmas campaign, in A&D’s head office in Palma de Mallorca we collected new and 2nd hand toys and clothes for the NGO “Deixalles” and “Red Cross Baleares”. With the aim to collect as many toys as possible, we placed two big cages in the Mirall Building hall, where our colleagues could drop in their donations. We collected 6 cages full of toys and clothes that were given to kids and families at risk of social exclusion via the two NGO selected. * In the head office in Palma de Mallorca there are over 1,300 colleagues working in different areas of A&D such as TUI Travel A&D Sector Functions; Hotelbeds General Management, Sales & Marketing, European Cities Region, MedAf Region; Destination Services General Management, Mediterranean Region, Leisure Spain and Andorra Region.


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Food collection - Mallorca sense fam Together with the celebration of the Christmas Party in Mallorca, we challenged our colleagues to donate food for the local NGO “Mallorca sense fam” when collecting their tickets for the party. In 3 days, we collected, 1,500kg of non-perishable food exceeding the amount collected in 2012! The donation was received very proudly by the NGO’s President Mr Rosselló. “Mallorca sense fam” supplies 1,300kg of food to 674 families every two weeks.

Muchas gracias!! Thank you very much!!


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LimaTours

Peru Valle del Colca, Arequipa

Toys & Clothes collection NGO / Institution: Escuela Pinchollo When: November, 16th. 2013 Where: Valle del Colca, Arequipa Action: Toys, clothes and learning materials where given to the Escuela de Pinchollo, everything donated voluntarily by 70 of our LimaTours colleagues.


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December, 6th

26 baskets with basic need products were bought by Limatours and given out by 20 of our colleagues to the families that were left without a house after the fire happened on the 5th of December in Oco単a, Lima.

December, 15th

Social working and activities with kids and toy donations bought by LimaTours at the Pachacutec settlement in Arequipa.

Repairing and painting of the swings of preschool and primary school children, at Huilloc in Cusco. At the end of January they will be given a new circular swing for children who are under 11 years old (there are 65 children under 11 years).


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Hotelbeds & Destination Services

Dominican Republic Puerto Plata, Punta Cana

Delivering Toys NGO / Institution: Haz Feliz a un ni単o When: January 7th, 2014 Where: Puerto Plata, Santo Domingo and Punta Cana Action: Haz Feliz a un Ni単o en esta Navidad

On behalf of all the children...

! u o y k n Tha


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January 7th

On Tuesday, January 7th, in Puerto Plata, toys and medicines were provided to the Nazaret Home, which hosts 17 children with special needs abandoned by their families. In addition, they shared cakes and refreshments with the children.

January, 10th

Meanwhile, on Friday January 10th, Punta Cana colleagues delivered toys and educational materials for children of the Juanillo School, in the Community Juanillo in an afternoon full of laughter, games and goodies.

Both institutions expressed words of gratitude for the contributions and, more than the toys, for sharing such a special afternoon with them.


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Hotelbeds & Destination Services

Costa Rica

Pintando sonrisas As the last initiative in a year full of social activities, our colleagues in Costa Rica “painted” smiles on the faces of the people of Pavas community when they delivered them 50 Christmas packs full of apples, juices, cookies and sweets.

Pintando sonrisas NGO / Institution: Comunidad de Pavas & Fundación Obras del Espiritu Santo When: December 2013 Where: Costa Rica Action: Collect toys for children

Christmas At the Christmas party, our colleagues contributed to the packs and participated in raffles to collect funds. Additionally, they still had funds from a previous campaign which were also used for this initiative.


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Also... 42 presents were donated, in collaboration with the company ICE COM, to the Foundation Obras del Espiritu Santo, for their end-of the year activity.


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Tantur

Turkey Istanbul

60 gift packages NGO / Institution: “Istanbul Sisli Etfal Hospital� pediatric service for distribution. When: Friday December 20th, 2013 Where: Istanbul Action: Our colleagues in Tantur prepared gift packages for the children and visited them at the hospital. There were a total of 60 pediatric patients and they prepared 60 gift packages with toys, books, coloring books, personal hygiene products (shampoo and a toothbrush, etc.), cartoon DVDs and chocolates.


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Our colleagues personally gave the gifts to the children and their families. In addition, one of Turkey’s major newspapers “Sabah” published news with titled “Full of boxes surprise to little heroes” about similar campaigns.


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The LateRooms Group

United Kingdom Manchester

“Festive Food Drive� Help fight food poverty

NGO / Institution: Manchester Central Food Bank that provides support for disadvantaged people from the surrounding areas. When: December 2013 Where: Manchester, UK Action: During two weeks of December, our colleagues in Manchester ran their very own food bank at The LateRooms Group Headoffice.


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Employees across the Manchester office were encouraged to support the local charity, Manchester Central Foodbank, by donating food items during December to go directly to people and families in crises. Ambassadors for each floor promoted the scheme, with an amazing amount donated in total – when delivered to the charity’s offices it didn’t all fit in their entire waiting room!


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Hotelbeds & Destination Services

Orlando

Toys Collection NGO / Institution: Toys for tots & Boys & Girls´ Club Central Florida When: December 2013 Where: Orlando, U.S. Action: Toys collection

U.S.

Hotelbeds USA partnered with Robert Half in Orlando to have employees bring a new unwrapped toy to donate to their local charities in the Orlando area. The two charities selected were“Toys for Tots” and the “Boys and Girls Club of Central Florida”.

The former is a program of the U. S. Marine Corps Reserve that distributes toys as Christmas gifts to less fortunate children in the community in which the campaign is conducted. The latter serves nearly 13,000 youth between the ages of six and eighteen, and provides them with a safe place to learn and grow, where core youth development programs are offered to meet the diverse needs and interests of members.


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Clothes collection Campaign

Hotelbeds & Destination Services

Palma de Mallorca Balearic Islands

NGO / Institution: Red Cross, Deixalles & Mallorca Sense Fam When: December 2013 Where: Palma de Mallorca Action: No child without a toy + Food collection campaign

Once again, Mallorca office joined the campaign “No child without a toy” together with their colleagues from head office. They collected new and 2nd hand toys for the Red Cross and Deixalles and they also collaborated with the food collection campaign for Mallorca Sense Fam.

Additionally, for the second year running, they decided to use the money budgeted for Christmas presents for their suppliers for a good cause. Last year they donated toys to the Red Cross, this year they donated 550€ worth of food (roasted chicken) to Mallorca Sense Fam for Christmas Eve and New year’s eve meals.

550€ 160 pollos


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Clothes collection Campaign

Hotelbeds & Destination Services

Andorra

NGO / Institution: Caritas Andorra When: December 2013 Where: Andorra Action: Clothes were collected at the Andorra office. Two big boxes and a suitcase were filled with clothes, both for adults and kids, including clothes donated by TUI ski.

Our colleagues from Andorra have been collaborating with Caritas Andorrana Christmas campaign for 5 years now collecting clothes for the people in need or to be sold at their shop to finance their new charity social canteen.


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Hotelbeds & Destination Services

Lanzarote

All our colleagues in Lanzarote, including the TO’s and Ultramar Transport, joined this campaign and donated toys which were placed under the Office’s Christmas tree. They collected 3 big bags full of toys which were donated to Mararia on December 26th. The organisation, in a thank you letter sent to the office later on, informed us that with this donation we contributed to help 42 families and 103 children.

Canary Islands

One toy One smile Toy collection Solidary Campaign NGO / Institution: Asociación social y Cultural para las mujeres “MARARIA” When: December 2013 Where: Lanzarote, Canary Islands, Spain. Action: The Lanzarote Destination office collected 2nd hand and new toys during December 2013 and the total collected was given to the Asociación social y Cultural para las mujeres “MARARIA”.

Because everyone has been a child, let the smiles on their faces light up with joy that day


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Breakfast with suppliers

Hotelbeds & Destination Services

Food collection campaign NGO / Institution: Caritas When: December 2013 Where: Gran Canaria Canary Islands, Spain. Action: Solidarity breakfast with suppliers.

Gran Canaria Canary Islands

Like every year, our colleagues in Gran Canaria held their Christmas breakfast with suppliers. Every year, they use this event as an opportunity for their suppliers to participate in the toy and food collection campaign that they organize for a local NGO. This year they collaborated with Caritas and focused the campaing on collecting food, as per the specific request of the NGO.


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Ultramar Transport

Palma de Mallorca

Regala tu regalo NGO / Institution: EL GREC When: December 2013 Where: Palma de Mallorca, Lanzarote, Fuerteventura and Alicante Action: “Regala tu regalo”

Balearic Islands

Our colleagues from Ultramar Transport have signed a collaboration agreement with the association “Grec” dedicated to educational activities with children at risk of social exclusion. The first action organized was the campaign “Regala tu regalo” (give your gift) where our colleagues had the possibility of donating the cost of their Christmas gift box to the educational entity.

Our colleagues had the chance to visit the association and their activities in January, when they visited the cooking class of one of their programs and other facilities. They also had a chance to learn about their educational programs.

The total amount collected was 900,50€


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Ultramar’s office in Lanzarote donated 600€ to “Aldeas infantiles SOS”. This NGO is an international entity dedicated to help and protect the children in need as well as families at risk of social exclusion, providing them with a protected environment where they can grow and develop and feel loved and respected. In Fuerteventura the drivers unanimously decided to donate the total cost of their Christmas Gift Boxes (600€) to the NGO “Banco de Alimentos”. This office will sign a collaboration agreement with them in the following weeks. The “Bank” deals with excess products from the food industry and food shops, private and company donations.

Alicante collected 375€ among a group of employees and drivers and donated it to the NGO Tequieroayudar.org and also signed a collaboration agreement with them.


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Christmas with dignity and human warmth

TUI Hellas

Athens Greece

NGO / Institution: Emfasis (www.emfasisfoundation.org) When: December 2013 Where: Athens, Greece Action: This December, Emfasis SOCIAL STREET WORK teams, dedicated all of their efforts into providing human warmth, care and touch for all of our fellow men and women who find themselves in indescribably adverse conditions.


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TUI Hellas in cooperation with the Hellenic Coaches provided them a free van from December 19 - January, in which the above groups were able to move around Athens and distribute the accommulated products.

Our company, in cooperation with the Foundation «Emfasis», managed to collect a significant number of products (sleeping bags, gloves, socks, beanies, anorak / waterproof, wipes and personal hygiene, toothbrushes, toothpastes) that created the “packages humanity ‘and a significant amount of EUR 420 €. The TUI Hellas´s management team decided to add one euro for every euro of our own participation and contributions, thus doubling the amount to 840€!


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Banc dels Aliments Intercruises

Barcelona, Seattle, UK & Ireland Barcelona NGO / Institution: Banc dels Aliments When: December 2013 Where: Barcelona, Spain Action: Banc dels Aliments Food Challenge

UK & Ireland NGO / Institution: Save the Children When: December 2013 Where: UK & Ireland Action: Wear a Christmas Jumper to Work Day

Seattle NGO / Institution: the US Marine Corp and Intercruises When: December 2013 Where: Seattle, North America Action: SKAL Toys for Tots

Intercruises’ Barcelona based teams (head office and part of the Med team) organised the “Banc dels Aliments Food Challenge”. Intercruises Barcelona offices were split into four teams and competed against one another by gathering food supplies for the Banc del Aliments. The competition was a success, with over 170 KG of food gathered for the charity. Helen Waters, PA to Managing Director and Cristina Palos, Operations Project Manager, delivered the donation on behalf of Intercruises.


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Save the Children www.savethechildren.org Intercruises donated over €2,500 to the Save the Children (STC) charity in 2013. The Intercruises Marketing Department distributed an “External Communications Survey” to clients, donating funds to the STC for every survey completed. This campaign was very successful, providing Intercruises with valuable marketing information whilst raising funds for a very worthwhile charity. Furthermore, the UK & Ireland team organised a “Wear a Christmas Jumper to Work Day” to raise funds for Save the Children. Team members wore their favourite Christmas jumper and collected funds to support the charity.

Toys for Tots Intercruises North America participated in the SKAL Toys for Tots dinner in Seattle. The charity is organised by the US Marine Corp and Intercruises donated over 200 toys to the charity. (Picture attached “Toys for Tots” is Phil Broderick, Vice President Business Development, with two US marines).


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Le Passage to India & TUI India

LPTI & TUI India

India

NGO / Institution: The Earth Saviours Foundation When: 18th December 2013 Where: Vasant Kunj, India Action: No child without a toy

“When Mrs. Arantxa Garcia, Head of Sustainable Development, TUI Travel Accommodation and Destinations sent in a mailer asking if we, in India, would like to join the global TUI ‘No child without a toy’ for this Xmas, we re-aligned our Xmas charity plans to team up with TUI India and be a part of the global effort.

Mr Vishal Sinha, COO, TUI India also consented to change the plans for a charity lunch to the toy campaign and Mr Arjun Sharma, Managing Director, Le Passage to India directed Shaping Lives to pitch in with our own contributions”.


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“An empanelled NGO, The Earth Saviours Foundation, located in Vasant Kunj was chosen. It houses over 130 destitute and abandoned senior citizens and simultaneously runs an informal day school for approx. 80 children from the local slums belonging to various less privileged backgrounds. Mutually deciding on 18 Dec as the date, the plan was to have a high tea for all members and follow it up with the toy distribution to the children. GM Shaping Lives, Col Anil Alagh, and a representative of TUI, spent two days surveying the markets and picked up both individual and common use toys. The individual ones were in two lots, the one for the toddlers was a soft toy each and the second for slightly older ones was a money bank with a huge TUI smile, the intention being to make them understand the joy and value of saving small. The coordination having been done with TESF by Shaping Lives, everything was ready for action as the volunteers from TUI India, NOIDA office and Le Passage came to on TESF premises on said date. The children were thrilled to know that they would be able to take the toy being presented, home as well. Their additional happiness manifested in their smiles when they saw that a cricket set, footballs, hoop-la rings, skipping ropes, multiple board and puzzle games were being presented in addition for their recreation and learning during school hours as well.

The TUI and Le Passage volunteers were initially encouraged to mingle with the children. After a few minutes one really wondered, who was enjoying it more, the children or the volunteers, as they laughed and played and munched on their muffins and samosas. Almost everyone tried their hand at the hoop-la, with Mr Sunil Hasija, TUI winning at least on camera. We had deliberately added the muffin to revive memories of the “TUI Muffin Xmas 2012’ at the same NGO and we hope that TUI- Delhi shall keep this tradition alive. The high tea was of course shared with the senior citizens, the destitute and staff as well. TESF, as a gesture of appreciation presented a wall clock to each of our volunteers. TUI – India, Le Passage and Shaping Lives also take this opportunity to send Xmas greetings to all our global colleagues and wish you a year of prosperity, contentment and inner peace ahead. Keep track of us on www.shaping-lives.org”. Col Anil Alagh General Manager-Corporate Social Responsibility Le passage to India


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Aitken Spence Travel

Maharagama & Matthegoda Sri Lanka

No child without a toy this Christmas 2013 NGO / Institution: Cancer Hospital - Maharagama When: 7th December 2013 Where: Maharagama, Sri Lanka Action: No child without a toy

Within 3 days of given time, we managed to collect donations from staff of Aitken Spence Travels to buy gifts for the underprivileged children. The gifts were handed over on the 6th December 2013 to 80 children at 3 different Children’s Homes & on the 7th December 2013 to 170 Children at the Cancer Hospital - A total of 250 Children were given gifts. Other than the toys, each Children’s Home was gifted with a Carrom Board, Chess Board, Bats, wickets with Tennis Balls, Badminton Rackets & Shuttle Cock, Foot Balls, Skipping Ropes and snake & ladders game sets.

Amitsu children`s home Consists of 25 children Visited on 6th December 2013


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Maharagma boys home Sinha Salsevana girl`s home Matthegoda Consists of 30 children Visited on 6th December 2013

Consists of 25 children Visited on 6th December 2013

Cancer Hospital - Maharagama Consists of 170 children 路 Visited on 7th December 2013



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