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Wayan Sumarta - Commisioner
Ketut Kanten – Managing Director
2 Ketut Sumerta – Director
The Management Team 3
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Welcome to the service of Bali Villa Properties and Alpha Hotel Management. This company profile will always be exclusive to who have a same vision on healthy investment Bali Villa Properties is present to you when a villa concept being your preference on investing your values. With our experience and full knowledge on this segment we are very much sure to be success with you From a wide development on hotel segment in Bali, we are also pleased to invite you to join our service at Alpha Hotel Management. This brand is headed to manage hotels, resorts, apartment to hotels with meeting facilities From our advantage of knowing the best of the island, its unique people and hospitality as our base on our “Service Culture” to benefit our guest, partner, environment, community to at last our company goal We look forward to mutual relationship in the very near future
Ketut Kanten – Managing Director
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Content
Company Profile | 08
About Us Working Motto Philosophy Vision & Mission Vision of Each Department Priority
Commitment Service Management Value Our Core Competencies Management Profile Business Affiliates
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Villas in Operation | 21 Villa Jerami - Seminyak The Wolas Villas & Spa – Seminyak The Seiryu Villas – Seminyak
Tony’s Villas Bali – Kerobokan Nyuh Bali Villas – Seminyak Mahagiri Villas - Sanur
Villas on Projects | 34 Samatha Villas – Mumbul Serenity Villas – Ubud Samatha Siki Villas – Jimbaran Samatha Siki Villas – Uluwatu
Samatha Siki Villas - Amed RC Villas – Seminyak Kumba Villas - Pecatu Villa Tegenungan Kahyangan - Ubud
Hotels in Operation | 43 Sense Hotel - Seminyak
Hotels on Projects | 46 Savvoya Seminyak Hotel - Seminyak
Core Training and Development| 48
Sales and Marketing | 54 7
Company Profile About Us Working Motto Philosophy Vision & Mission Vision Each Department Priority Commitment Service Management Value Our Core Competencies Management Profile Business Affiliate 8
About Us
denotes a villa management that has come to be one of the most successful management companies on the island and was originally developed to provide consulting assistance particularly in villa management, including Project Planning & Development, Full Operational Management, and Sales & Marketing. In order to support our marketing operation, we have established extensive cooperation with a multiplicity of reputable related business partners comprising local travel agent, regional travel agent, European tour operator, Australian tour operator, and international airlines as well as local, regional and international media.
The finest company assisting independent hotels to outdo their competition. Shored up by a wealth of experience in international hotel networks and managing luxury villas, each with its own unique character and appeal, we are confident to share it in your hotel operations. Then, due to quality service, targeted marketing and reliable hotel administration system, we have earned a good reputation for boosting villa property assets for nearly a decade. With the support of superb employment base of trained professionals, we are sure to meet the challenges of the growing industry.
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Working Motto
Work is an ART Work is our RESPONSIBILITY and we should work CREATIVELY
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Philosophy Our company profile is disclosed with a string of words constituting the interpretation of the grandeur of Hindu cultural value known as Tat Tvam Asi (literally meaning Thou Art That). It represents a central aspect in every single thinking pattern (cognitive), behavior (affective) and deed (psychomotor) of a human coalesced into the company family, believing that every endeavor we undertake will come and go to us in return. Management and staff of our company in undertaking cooperation always gives priority to the responsibility by working creatively and innovatively to procure the success expected and to receive in return proportionate right in accordance with the obligation. We ought to pay tribute that our company picks up the universal treasure as a value order underplaying every single deed of the company in viewing the aspects of its activities and providing interpretation as profound as possible made into workable directives relating to all parties.
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Vision And Mission Vision Becoming the best and leading villa management consultant, providing creative and innovative services to hotels and villas by creating concepts through the qualified hands so that it could become a par excellence both for local and foreign tourists as well as maintain the distinguished values of local culture as strengths.
Mission Creating and extending high quality of products and services to all parties (tourist, company and owner) and employing educated and well-trained staff by emphasizing integrated cooperation from all parties.
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Vision of each Department Human Resources Recruit and work with reliable team of multi-skilled individuals who embody the company’s culture and goals in changing business environment
Marketing Each hotel and villa is better known by customers and prospect customers as ‘the best service provider’ having capability of gratifying their need and desire
Operational Every single hotel and villa extends professional services, secure and convenient environment as well as it is effectively and efficiently managed
Financial Take good care of the valued assets of the hotel and villa owners in whole and produce maximum profit with the implementation of cost-effective management 13
Priority In its operation, the company will give priority to decision making based on the scheme known as 1-2-3 philosophy.
the Guest or Customer is No.1 the Owner is No.2
the Company is No.3
We really keep on this message consistent with all our business partners.
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Commitment 1.
Work perseveringly, fashion comfortable working environment as well as have confidence in what being carried out represents the commitment and proceeds of the team work
2. Establish objective and consistent moving space between working procedure and personal relations amongst the employees by implementing the Tat Tvam Asi principle 3. Carry through effective and open communication to hotel and villa owners, customer / partner, employees in establishing and sustaining the reliance 4. Plan, organize, undertake and control an effective and efficient working program that is orientated to target and company’s objective 5. Endeavor cost-efficiency is the task of every personal of the company 6. Maintain the innovative thinking creativity for every employee and solid teamwork
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Services
We are offering the range of services as follows: 1. Project Planning and Development 2. Full Operational Management 3. Sales and Marketing
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Management Value 1.
Nurturing and developing our principal asset (our people)
2. Empowering and equip our people to achieve goals 3. Rewarding any outstanding effort and initiative 4. Respecting the Balinese indigenous wisdom such as the Tri Hita Karana concept, literally standing for three causes of happiness, namely promoting the harmonic relationship to human to God, to fellow human and to his environment. By this concept, we establish and operate an eco-friendly business, either environmentally, socially or spiritually 5. Managing with humility 6. Encouraging innovation and an entrepreneurial spirit
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Our Core Competencies EXPERIENCE The management team has solid track record on hospitality industry with years experience occupied medium to top level positions
TECHNOLOGY The management team is not just technology oriented but people oriented as the most principle based for future success
CORE VALUE The management strictly administers standard operating procedure for respective companies adhere to quality consciousness and total customer service as our way of life
COMPONENT The management has a pool of professional focused on managing
PROFESSIONAL business partner’s account
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Management Profile Wayan Sumarta
Ketut Sumerta
Ketut Kanten
is a Seminyak-born personage who has completed his formal education at Udayana University, Bali and attended some short courses pertaining to hotel business. Since 1990, supplied with his extensive knowledge, skill and experience in tourism industry, he joined with foreign companies in planning and establishing villa properties (The Villas) and it’s promptly followed by a series of other successful properties like Akhyati Villa in Umalas, Kori Ubud in Ubud, Jimbaran Villa in Jimbaran, The Alyson in Seminyak. Additionally, he makes cooperation with foreign company from Australia to setup and manage The Sentosa Villa in Batubelig that will come into operation immediately. He is the founder and President Director of company.
is a graduate of Diploma III Polytechnic at Udayana University. He has devoutly dedicated himself in the hotel business for 20 years and occupied executive position in several international chain hotels in Kuta and Nusa Dua such as Ramada Hotel and Aston International (American chain hotels). Due to his perseverance and hard work, he also got good opportunity to carry out overseas promotional activities to Asian countries (Singapore, Thailand, Hong Kong and Japan), Australia, South Africa, Canada and Europe (Germany, England and Ireland). He has excellent technical knowledge and experiences especially about marketing, operational and human resources of hotel and villas.
is having excellent knowledge majoring on tourism and hold both Diploma IV and S1 guaranteed by bonafide university in Bali. He has great experience and skill on hotel and villa operation and has undergone one year full management trainee in 5 star hotels in Bali occupied staff position in all department, He has devoutly dedicated himself in the hotel business for 15 years and occupied executive position specially marketing and sales in several international chain hotels in Kuta, Lombok, and Nusa Dua . He has great exposure among tourism industry locally, regionally, and internationally, he has got good opportunity to carry out overseas promotional activities to Asian, Europe, and Australia.
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Business Affiliate
In order to support our marketing operation, we have established extensive cooperation with a multiplicity of reputable related business partners comprising local travel agent, regional travel agent, European tour operator, Australian tour operator, and international airlines as well as local, regional and international media.
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Villas in Operation Villa Jerami - Seminyak The Wolas Villas & Spa - Seminyak The Seiryu Villas - Seminyak Nyuh Bali Villas - Seminyak The Uma Villas - Umalas Tony’s Villas Bali - Kerobokan Mahagiri Villas - Sanur
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Villa Jerami is a luxurious private villa complex of 19 luxurious homes superbly located in the heart of Seminyak, Bali. Carefully designed to combine serene Balinese touches with a modern minimalist style.
VILLA TYPE One Bedroom Villa One Bedroom Royal Pool Villa Two Bedroom Villa Three Bedroom Villa Three Bedroom Royal Pool Villa
PUBLISH RATES USD 400++ USD 460++ USD 550++ USD 650++ USD 750++
W: www.villajerami.com
e : sales@villajerami.com p: +62 361 847 5970 f : +62 361 737301
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The Wolas Villas & Spa advantageously perched in the midpoint of dazzling tourist resort of Seminyak, Kuta, comes with superb ambience and peacefulness. It is close to premier shopping destinations, entertainment venues and hangout places in Seminyak. The Wolas Villas & Spa provided 16 units one-bedroom villas and 2 units two-bedroom villas. Each villa is designed in stylish interior and equipped with first-rate quality furnishings. VILLA TYPE One Bedroom Villa Two Bedroom Villa
PUBLISH RATE USD 450 ++ USD 550 ++
w: www.thewolasvillas.com e : info@thewolasvillas.com p: +62 361 734 218 f : +62 361 734 028
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The Seiryu makes up luxury private pool villas in Seminyak, Kuta. This compound of Bali villas is glad to offer a unique and refined luxury of Japanese living impression in apposite combination with local hospitality. The Seiryu Villas provides 4 units OneBedroom Royal Pool Villa and 4 units One-Bedroom Deluxe Pool Villa.
VILLA TYPE One Bedroom Royal Pool Villa One Bedroom Deluxe Pool Villa
PUBLISH RATE USD 475 ++ USD 425 ++
W: www.seiryuvillas.com
e : info@seiryuvillas.com p: +62 361 735 862 f : +62 361 737 205
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Nyuh Bali Villas offers a guest ultimate experience with intimacy and romance while affording the highest level of service. 8 units of exquisite villas in Seminyak on the area of some 120 square meters each will give ample space for your luxury living. Secluded location, outstanding facilities and a few units within the cluster will ensure your supreme privacy. What's more, a fusion of modern minimalist and elements of Balinese compoundwith the handling by friendly and skilled staff engenders a convivial sojourn and impressive stay. VILLA TYPE One Bedroom Pool Villa One Bedroom Deluxe Pool Villa
PUBLISH RATE USD 375 ++ USD 425++
w: www.nyuhbalivillas.com e : info@nyuhbalivillas.com p: +62 361 738920 f : +62 361 738920
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Tonys Villas located in Kerobokan poses a wonderful fusion of traditional ambience and contemporary elements to yield a comfy and private retreat with total of 9 one-bedroom pool villas and 22 one bedroom Deluxe of Tony’s Villas can be one of your dazzling sanctuaries to get an unforgettable experience and make your stress melt away.
VILLA TYPE One Bedroom Deluxe One Bedroom Pool Villa
PUBLISH RATES USD 225++ USD 375++
w: www.balitonys.com e : info@balitonys.com p: +62 361 473 6166 f : +62 361 473 5522
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Mahagiri Villas signify a complex of luxury villas sitting in the tourism oasis of Sanur, Bali. 18 gorgeous and luxurious units of Mahagiri Villas are presented to endow with serene living yielded by a well-balanced fusion of Balinese beauty and Western luxury. These opulent Bali villas feature stylish interiors with dĂŠcor inspired by natural and contemporary panache. VILLA TYPE One-Bedroom Pool Villa Two-Bedroom Pool Villa Three-Bedroom Pool Villa Four-Bedroom Pool Villa
PUBLISH RATES USD 450 ++ USD 600 ++ USD 750 ++ USD 950 ++
w : www.mahagirivillassanur.com e : info@mahagirivillassanur.com p: +62 361 283939 f : +62 361 283939
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Villas on Projects Samatha Villas - Mumbul Serenity Villas - Ubud Samatha Siki Villas - Jimbaran Samatha Siki Villas - Uluwatu Samatha Siki Villas - Amed RC Villas – Seminyak Kumba Villas – Pecatu Villa Tegenungan Kahyangan - Ubud
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This new holiday hideaway is tranquilly located at an opulent neighborhood of Mumbul, precisely on Jalan Taman Giri. Our luxury villa in Nusa Dua is only 15 minutes drive southeastward of the Ngurah Rai International Airport. Within the villa cluster only sits 18 units to meet different demand like for honeymooner, family and small group. VILLA TYPE : - One bedroom pool villa - Two Bedroom pool villa - Three bedroom pool villa w : www.samathavillasbali.com e : info@samathavillasbali.com p: +62 361 735288 f : +62 361 735288
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SERENITY SANGGINGAN VILLAS UBUD
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SAMATHA - SIKI VILLAS JIMBARAN
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SAMATHA - SIKI VILLAS ULUWATU
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SAMATHA - SIKI VILLAS AMED
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RC VILLAS - SEMINYAK
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KUMBA VILLAS - PECATU
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VILLA TEGENUNGAN KAHYANGAN UBUD
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Hotel in Operation Sense Hotel - Seminyak
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Sense Hotel is an idyllic retreat conveniently located in the tourist oasis and prestigious locality of Seminyak, Kuta. This luxury Bali hotel comes with a tropical stylish haven catering the discerning choice of young travelers and professionals. More than just an exquisite sojourn, the Sense Hotel is not only a hotel near beach but also a perfect Xanadu to celebrate life and revitalize the soul.
ROOM TYPE Superior Room Deluxe Room Honeymoon Suite
PUBLISH RATES USD 250++ USD 300++ USD 350++
w: www.sensehotelbali.com e: info@sensehotelbali.com p: +62 361 738383 f : +62 361 735336
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Hotel on Projects Savvoya Seminyak Hotel
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Savvoya Seminyak Hotel located in the strategic point of Sunset Road Seminyak will open soon on March 2013 with 113 Rooms, Restaurant, Spa, Swimming Pool and Gym facilities. ROOM TYPE : - 92 Standard Room - 19 Garden Level Room - 2 Executive Suite Room w: www.savvoyaseminyakhotel.com e : info@savvoyaseminyakhotel.com p: +62 361 735288 f : +62 361 735288
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Core Training And Development BASIC TRAINING BASIC SUPERVISORY ADVANCE SUPERVISORY MANAGERIAL SKIIL CORE TRAINING CUSTOMER FOCUS/QUALITY TRAINING PROGRAM LEADERSHIP DEVELOPMENT TRAINING PROGRAM OTHER SERVICE
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Basic Training 1.
Management Philosophy
2. Management Vision 3. Management Mission 4. Management Goal 5. Management Objective 6. Organization Chart 7. Guest Profile 8. Departmental Meetings 9. General Employee Meetings 10. Personal Grooming 11. Personal Hygiene and Sanitation 12. Telephone Courtesy 13. Customer Service 14. Fire Training 15. Handling Complain 16. Product Knowledge 17. Don’t and Do 18. Guest Contact Skill
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Basic Supervisory
Advance Supervisory
Managerial Skill
1. Communication 2. Human Relation 3. Follow Up
1. 2. 3. 4. 5.
Motivation Counseling Effective Scheduling Train the Trainer Delegation
6. 7. 8. 9.
Team Building Understanding Leadership Leader and Manager are different The Rule for a Supervisor
1. Managerial Function 2. Management Process
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Core Training
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
The Power of Self-Actualization : Being who really are The Winning Spirit : A Positive “Can Do� Attitude Effective Thinking Skills Communication Skills Interpersonal Skills Goal Setting Skills Time Management Task Management Coaching Skills Train the Trainer Productivity Ratio
Customer Focus / Quality Training Program 1. 2. 3. 4.
Professional Telephone Skill Social Skill Handling Customer Complaints Customer Relation Skills
5. 6. 7. 8.
Selling Skills Service Excellence-1 Service Excellence-2 Problem Solving
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Leadership Development Training Program 1.
MANAGEMENT CHANGE: a. Change Management b. Decision Making c. Strategy Orientation
2. MANAGING PEOPLE: a. Interpersonal Skills & Teamwork b. Motivating & Influencing Others c. Managing Work of Others d. People Development
e. f. g. h.
Presentation Skills Getting Feedback from Others Managing Difference Supervision Supervisor
Managing Business Problem Solving 2. Time and Task Management 3. Commercial Awareness 4. Organization Savvy (Work Ethic) 1.
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Other Services 1.
Human Resources Audit
2. Human Recourses Support of Opening 3. Employee Opinion Service 4. Thinking Style Assessment 5. Career and Development Coaching 6. Training Module Design
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Sales and Marketing OBJECTIVES:
Positive Image Customer Satisfaction Maximum Sales & Optimum Price
TOOLS:
Comprehesive yearly Sales & Marketing Plan
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Jl. Kunti I No. 117 Seminyak, Kuta – Balli 80361 – Indonesia P: +62 361 735288, F : +62 361 735288 Email: info@balivillaproperties.com, info@alphahotelmanagement.com Website: www.balivillaproperties.com, www.alphahotelmanagement.com
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