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THE HOUSTON APARTMENT ASSOCIATION MAGAZINE
www.haaonline.org
ABODE February 2016
Hit the road to success and soar to new heights by taking charge of your professional development, personal reputation, hiring and customer service trends.
Take
Charge More on Guns
We See You
Howard Bookstaff offers a Q&A on your rights and responsibilities on site.
at the Volunteer Party, NEXT, Open House and much more!
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CONTENTS February 2016
ON THE COVER
FEATURES & PHOTOS
34
30 On the Scene – Photos from the HAABGF Meeting in December
Take Charge – This month’s focus is on HR and career issues. Hit the road to success and soar to new heights by taking charge of your professional development, personal reputation, hiring and customer service trends. Image by Alphaspirit/Dreamstime.com
32 On the Scene – Photos from the JP and Constables Appreciation Luncheon.
COLUMNS & MONTHLY UPDATES 7 President’s Corner – #HAAShineThru by getting involved. 8 Patron of the Month – Meet and support Republic Services.
34 Who Do You Think You Are? – Follow these five steps to effectively manage your personal reputation.
9 Legislative Update – The newlyelected Houston officials are off to a quick start.
38 Take Charge – Build your own professional development by indentifying areas for growth and asking for help.
11 It’s The Law – More information on the new state law on open carry.
42 Reel ‘Em In – Bring in fresh faces and new talent to help our industry grow and succeed. 44 Nailed It! – Here’s how to make the most of an interview by answering and asking questions the right way. 48 Seven Ups – Tap into the power of your personality with these seven tips to boost your likeability and leasing prowess. 50 Always Improving – Learning about trends in the industry can help your team provide the best service. 54 On the Scene – Photos from the HAA/Channel 11 Phone Bank. 56 On the Scene – Photos from the HAA Open House. 58 On the Scene – Photos from the NEXT Holiday Mix-N-Mingle. 60 On the Scene – Photos from the APPLE “Upfront” Luncheon.
14 Resident Relations – A resident asks for her deposit back after a carpet cleaning gone wrong. 18 Education Update – New programs and new faces hit HAF for 2016. 19 Upcoming Education – Find out what education courses the Houston Apartment Foundation is offering in February and March. 20 Calendar – HAA’s schedule of events for the next coming months. 26 NAA Update – The federal government omnibus budget package holds numerous victories for NAA. 28 On the Road with HAA – Save the date for a Strategic Growth event. 66 Welcome Mat – Find out about the newest HAA members. 68 The Ambassador ONE Society – News from the HAA welcome wagon.
54 On the Scene – Photos from the Volunteer Appreciation Party.
70 Portfolio Changes, People on the Move and In the News – Industry news clips from our members.
72 On Site with ABODE – Century Westway Park Apartments offers residents amenities with a view of the trees.
74 Index of Advertisers – See the supplier members who support this publication. 75 MarketLine – The latest area market numbers. 76 BackPage – News from around the community.
We welcome your comments. Email us at comm@haaonline.org.
www.haaonline.org
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OFFICERS AND ASSOCIATION LEADERSHIP
KELLY SCOTT Vice President at Large
KYLE BROWN President-Elect ALISON HALL President
DEBBIE SULZER Vice President at Large
SAL THOMAS Vice President at Large
MICHELLE PAWELEK Secretary/Treasurer
CLAY HICKS Vice President at Large
HOWARD BOOKSTAFF General Counsel
STARLA TURNBO Vice President at Large JEFF HALL Executive VP
BOARD OF DIRECTORS Jackie Rhone, Immediate Past President Josh Allen Mack Armstrong Jeff Blevins John Boriack Kyle Brown Grant Crowell John Fedorko Paula Forshee Israel Garza Diane Gilbert Clark Gregg Ira Gross Alison Hall Bryan Head Clay Hicks David Jones Jacob Kunath Barby Lake Kristin McLaughlin Carlos Neto Dean O’Kelley Michelle Pahl Jenifer Paneral Mark Park Michelle Pawelek John Ridgway Christy Rodriguez Kelly Scott Kurt Seidel Kim Small Debbie Sulzer Sal Thomas Starla Turnbo Beth Van Winkle Quintina Willis Jerry Winograd Tracie Yoder DIRECTORS EMERITUS Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Darlene Guidry Jenard Gross David Hargrove Larry Hill
Stacy Hunt Hap Hunnicutt Mike Koch Dick LaMarche Tim Myers P. David Onanian Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley HJ Tollett Pat Tollett Vic Vacek Jr. ADVISORY DIRECTORS Joe Bryson Scott Douglas Billy Griffin Cesar Lima Robert Lopes Karen Nelsen Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells Jeanne Marie Zublin Dicks
PRODUCT SERVICE COUNCIL OFFICERS Kristin McLaughlin, CASE, President Mohawk Industries Israel Garza, CAS, Vice President Maintenance Supply Headquarters Grant Crowell, CAS, Secretary The Urban Foresters Jacob Kunath, CAS, Treasurer Century A/C Supply Mark Park, CAS, Immediate Past President AAA Plumbers MEMBERS Marivel Bownds, CAS, Valet Waste Debbie Brueckner, CAS, Dixie Carpet Installations Peggy Charles, CAS, Meyer Smith Arrie Colca, CASE, Craven Carpet Dylan Coleman, CAS Camp Construction Services Deborah DeRouen, CAS, RentPath Derek DeVries, CAS, Camp Construction Services Brian Febbo, CAS FSI Construction Sarah Fox, CAS BG Staffing Jimmie Hotz, CASE, HD Supply Dan James, CAS, Redevelopment Services
Debra Knight, CAS, Valet Waste Stephanie Krop, CAS, Buyers Access Laura Lestus, CAS, The Liberty Group Liz Levins, CAS, Criterion Brock David Lindley, CAS, FSI Construction Inc. Candis Mohr, CAS, AAA Plumbers PATRON MEMBERS 1980 Coinmach 1982 Republic Services 1986 Craven Carpet 1987 For Rent Media Solutions 1994 AAA Plumbers Presto Maintenance Supply 1996 Houston Planned Energy Systems 1997 RentPath 1999 FSI Construction Inc. 2003 Dixie Carpet Installations 2009 Camp Construction Services 2013 Criterion Brock
SPONSOR MEMBERS 1968 Century A/C Supply Hoover Slovacek LLP Reliant 1973 Brady Chapman Holland & Associates CORT Furniture Rental 1974 Mueller Water Conditioning Inc. 1976 Great American Business Products 1977 Webb Pest Control 1978 Houston Metro Electrical Corp. The Liberty Group 1981 AmRent Marvin F Poer & Company 1983 Namco Mfg. Co. Inc. Sherwin Williams Company 1984 RENCON 1985 Gemstar Construction Development Inc. 1986 ApartmentData.com 1988 Wallace Garcia Wilson Architects Inc. 1992 Alexander-Rose Associates Inc. Saint Clair & Sons Inc. 1998 AAA Staffing Ltd. CoreLogic SafeRent 2000 Moveforfree.com Inc Pura Flo Corporation 2002 American Fire Systems Classic Touch Painting Direct Energy LP Keystone Resources Southwest Painting Contractors Inc. Wilmar Industries Inc. 2003 Sign-Ups & Banners Corporation 2004 Assessment Advisors 2005 LSR Multifamily Swain & Baldwin Insurance & Risk Management United Protective Services 2006 CAD Restoration Services LLC Corestone Paving & Construction DoodyCalls Lopez Carpet Care & Painting Masonry Solutions Inc. Roto-Rooter Services Co. TXU Energy Multifamily Services Valet Waste 2008 ARE Business Solutions LLC Flavor Finish Resurfacing HARCO Insurance Services Texas Turf Management 2009 Contractors Inc. Moen Inc. Moon Shepherd Baker Insurance Redevelopment Services Storm Maintenance & Monitoring 2010 ALN Apartment Data Inc. BAC Products Belfor Property Restoration Certified Termite and Pest Control Cotton Commercial USA Inc. FTK Construction Services 2011 Buena Suerte Spanish Newspaper DNM Contracting Inc. Fantastic Floors Greenway Environmental Services Infinite Energy Inc. NRG eVgo Parking Management Company/ PMC Towing Seal Security Solutions State Contractors LLC Sterling Wiring Solutions 2012 ABC Supply Co. Inc. Accent Sign & Awning Co. Brown & Gay Engineers Inc. Cantrell McCulloch Inc. Drake Realty Group LLC EnviroSmart Multifamily Pest Solutions Final Touch Remodeling Inc. Floor and Decor Outlets Giordano Construction Inc. Go-Staff Inc. Maldonado Nursery & Landscaping Inc. Morrison Supply Company Nationwide Eviction Rent.com TAMKO Building Products Inc. Texas Concrete Professional Company 2013 Arbor Contract Carpet Inc Arm Strong Environmental (ASE) ASAP Steamers Carpet Cleaning ASW Allstate Painting & Construction
Audio Images Capitol Wrecker LLC Comcast Gambit Construction Gorman Roofing Services Outdoor Elements Pool Works LLC ProMaster Roofing & Gutter StoveTop FireStop Tidal Renovations LLC Tuttle Construction 2014 Adventure Playground Systems Inc. Chadwell Supply Classic Same Day Blinds Corporate Housing Associates/ Woodlands Interim Housing Crawford Electric Supply Co. Inc. CXC Talent Solutions D&G Quality Roofing Inc. enTouch Systems Inc. Evolution Roofing Systems Inc. Goodman Manufacturing Ltd. J National Jonah Systems LLC MX2 Commercial Paving On Site Towing LLC Parking & Towing Experts Inc. Pathfinder Insurance Group Perma-Pier Foundation Repair of Texas Ram Jack Foundation Solutions SisTerra Landscape State Roofing Company Storage West Texas Apartment Pool Services The Katy Plumbing Company Virtual Leasing Systems WCA Waste Corporation Zillow Rental Network Zippy Shell of West Houston 2015 A All Animal Control of North Houston Access Industrial Services Inc. Admiral Linen & Uniform Service by Alsco Air Pro Systems America Outdoor Furniture American Painting & Renovations Inc. ASAP Personnel Inc. ASI Astro Towing Solutions BSI Byte Time Computing Inc. Cameras Onsite Carrier Enterprise CertaPro Painters Citi Fence & Access Control Competitive Choice Inc. CSI LED Lighting & Batteries D&C Painting Delta Mechanical Inc. DeNyse Companies Division-9 Inc. DTS Services Duke Sys Dust Lady Cleaning & Services LLC Dynamo Contracting Inc. Fix My Slab Foundation Repair Foster Fence Ltd. Fujitec America Inc. Full Steam Ahead Houston Fulton Law Group PLLC Gateman Inc. Goes Heating Systems Greater Houston Pool Management Greenmark Environmental Ground Control Concrete & Construction H.S. Services Hinton Construction Co. Inc. Holder’s Pest Control Housing100 I-45 Signs - G Quest Enterprises Kathy Andrews Interiors Lane Law Firm Levee Locker Liberty Builders LLC M&J Painting and Construction Nate Robb Commercial Construction Network Outfitters Nobe Nash Inc. Notifii LLC Pace Residential LP Power Express Preferred Home Technologies Inc. Prestige Restoration LLC Pro Turf Landscaping Restored Resources Rivas Roofing & Gutters Inc. Robert G Smith Electric Inc. Seisco International LLC Smith Protective Service SOCi Inc. Springbok Valet Trash Solutions Sustain-Ability Solutions LLC Tax Recourse LLC TEI Insurance Agency Inc. Texas Home Painters LLC The Allshouse Group LLC The Countersource Torocon Services LLC Total Lender Services LLC Trident Security Professionals United Painting Restoration Unwanted.com Inc. Wilsonart 2016 Action Window Coverings Inc. Chesapeake Facility Resources
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ABODE FEBRUARY 2016 I VOLUME 39, ISSUE 2 Executive Vice President and Publisher
JEFF HALL, CAE jhall@haaonline.org EDITORIAL AND DESIGN STAFF
Director of Publications and Design DEBORAH NIX dnix@haaonline.org ADVERTISING
Director of Membership and Marketing AMANDA SHERBONDY asherbondy@haaonline.org CONTRIBUTING STAFF
Vice President and General Manager SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Professional Development EMILY HILTON, CPP ehilton@haaonline.org Vice President of Public Affairs ANDY TEAS, CAE ateas@haaonline.org Controller NANCY LI LO, CPA nlo@haaonline.org Director of Information Technology ART EIDMAN aeidman@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings EMILY BANNWARTH ebannwarth@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Rental Credit Reporting Manager LUISA AREVALO larevalo@haaonline.org Education and Meetings Coordinator KAREN MITCHELL kmitchell@haaonline.org Strategic Growth Coordinator LAUREN OWENS lowens@haaonline.org Public Affairs Specialist MERCEDES SANCHEZ msanchez@haaonline.org Membership and Marketing Coordinator LAUREN WOLFSON lwolfson@haaonline.org Webmaster and IT Specialist WILL ALFARO walfaro@haaonline.org PRINTER
TGI PRINTED www.tgiprinted.com HOUSTON COMMITTEE Executive Program & Budget Nominating Ethics Investment Fair Housing By-Laws Strategic Growth Legislative PAC Fundraising HAA Better Government Fund Century Club Multifamily Fire Safety Alliance Media Relations Golf Leadership Development Product Service Council Community Outreach Resident Relations Appeals Resident Relations A Resident Relations B Membership Ambassador ONE Society 2015 Expo IROC Education Advisory Council Career/Community Development NEXT HAF Fundraiser Property Awards RCR Advisory
APARTMENT ASSOCIATION COMMITTEES CHAIR STAFF ADVISOR ALISON HALL JEFF HALL KYLE BROWN JEFF HALL JACKIE RHONE JEFF HALL EILEEN SUBINSKY JEFF HALL MICHELLE PAWELEK JEFF HALL CLARK GREGG JEFF HALL JENIFER PANERAL JEFF HALL KYLE BROWN LAUREN OWENS KYLE BROWN ANDY TEAS JERRY WINOGRAD ANDY TEAS STACY HUNT/JOHN RIDGWAY ANDY TEAS JACOB KUNATH ANDY TEAS LARRY HILL ANDY TEAS STARLA TURNBO ANDY TEAS CLAY HICKS ANDY TEAS MACK ARMSTRONG SUSAN HINKLEY KRISTIN MCLAUGHLIN SUSAN HINKLEY SAL THOMAS SUSAN HINKLEY DARLENE GUIDRY MATILDE LUNA HEATHER LACLAIRE MATILDE LUNA DEBBIE KELM MATILDE LUNA DEBBIE SULZER AMANDA SHERBONDY DEBRA KNIGHT/LAURA LESTUS AMANDA SHERBONDY IZZY GARZA AMANDA SHERBONDY CARLOS NETO EMILY HILTON KELLY SCOTT EMILY HILTON MICHELLE PAWELEK EMILY HILTON ROBERT LOPES/BRANDON COLEMAN EMILY HILTON SUSAN WELLS/ARRIE COLCA EMILY BANNWARTH IRA GROSS/DEBORAH HOLCOMBE TINA DEFIORE STARLA TURNBO TINA DEFIORE
HOUSTON APARTMENT ASSOCIATION MISSION AND VISION HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association.
Visit HAA Online at www.haaonline.org ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION. Serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties. ABODE, FEBRUARY 2016 VOLUME 39, ISSUE 2 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright Š 2016 by HAA. Periodicals Postage Paid at Houston, Texas. POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.
www.haaonline.org
February 2016
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2016 HAA Volleyball Tournament Friday, March 11 Gates open at 12:30 p.m. Registration and practice from 1 p.m. to 2 p.m. Tournament begins promptly at 2 p.m. Teams not present by 2 p.m. will not be included in the tournament grid.
Festivities include a buffet, networking opportunities and checking out the HAA athletes! Teams are registered on a first-come, first-served basis. All players must be members of HAA. Form your teams now (two per company). Teams are not confirmed until payment has been received. Register your team online with credit card payment at www.haaonline.org.
Third Coast Volleyball Club 5652 Forney Drive (Off Hwy. 59 South, one block west of the Hillcroft and Harwin intersection)
Entrance fee is $250 per team (6 players, 2 alternates). Spectator fee is $20 per person. Requests for refunds must be received in writing by end of business day on March 6 and will be subject to a $50 cancellation fee. No refunds will be granted after March 6 or for no shows. No refunds will be given for individual tickets, but tickets are fully transferrable. Contact the Meetings Department at 713-595-0323, by email at meetings@haaonline.org or see online at www.haaonline.org for more information.
See www.haaonline.org for more details.
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President’s Corner By ALISON HALL, CPM, CAPS, 2016 HAA President
#HAASHINETHRU
Incoming President Alison Hall, Camden, asks members to get involved and make an impact.
I DO WANT YOU TO KNOW this about me: I love Camden and I love the Houston Apartment Association. On behalf of me, the Executive Committee and the PSC President, we want to thank you for your confidence in us to lead this year. Our primary goal this year is to have an impact: an impact on each of you, your career, your company, this great association and our industry. How are we going to do this? By listening. We encourage you to share your ideas and your feedback with us. By the way, I have a new email address. Contact me at askalison@haaonline.org. Our association was built on the commitment and passion of our members, so get involved. It is your time to stand out, participate and shine.
www.haaonline.org
Our new president has a new email address – askalison@haaonline.org. Alison wants to know what your thoughts and what your needs are from your association. Alison and HAA want to hear from you!
I know in 2016 all of us can shine thru, each of us in our own way. We can volunteer another hour of our time, or donate another $100 to our political action committee fund, or send one more employee through our classes so they can achieve their designation. It’s up to you how you shine in 2016.
I want to document our success this year using social media, and all of your shining moments; I think we should use the hashtag: #HAAShineThru. We’re going to have a great year filled with energy and fun. I am honored to serve as your 2016 President and look forward to your input and participation. – Alison
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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.
Houston Planned Energy Systems
For Rent Media Solutions
HAA Member since 1978
HAA Member since 1987
Republic Services
Criterion Brock
HAA Member since 1982
HAA Member since 1985
Presto Maintenance Supply
AAA Plumbers
HAA Member since 1983
HAA Member since 1984
Coinmach
FSI Construction Inc.
HAA Member since 1961
HAA Member since 1999
Craven Carpet
Dixie Carpet Installations
HAA Member since 1986
HAA Member since 1987
Camp Construction Services
Apartment Guide
HAA Member since 1994
HAA Member since 1979
February Patron of the Month
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Legislative Update
By KYLE BROWN, HAA Legislative Chair, with ANDY TEAS, CAE, Vice President of Public Affairs
CHANGES AT CITY HALL The newly-elected Houston officials are off to a quick start.
HOUSTON’S NEW MAYOR, city controller and city council members didn’t get to bask in the glory of their election victories for long last month. Even as new officials were being sworn into office, a new audit report shows that the city’s financial condition is more difficult than anticipated, and that significant changes will be needed sooner, rather than later. The good news is that the city is in very capable hands. Mayor and Controller Mayor Sylvester Turner has a long record of success as a member of the Texas House of Representatives, working with Republicans and Democrats alike to solve financial problems that were at least as difficult as those now facing Houston. Turner served through three significant economic downturns and through court challenges that greatly increased required state spending on criminal justice and public education at a time when not much additional revenue was available. City Controller Chris Brown served as Deputy Controller under his predecessor, Ronald Green, and has made it clear to Mayor Turner and council members that he is taking the city’s financial condition seriously. City Council We are lucky to have some sharp eyes returning to city council through reelection. Council Member Dave Martin (District E – Kingwood), in particular, has a background in financial auditing and risk management. Council Member Brenda Stardig (District A – Spring Branch) comes to the council from a career in banking. We also have some new city council members who bring a lot of experience to the table. At-Large Councilman Mike Knox is a career law enforcement officer who specialized in street gangs during his tenure at the Houston Police Department following his service in the United States Air Force. www.haaonline.org
At-Large Council Member Amanda Edtrolled by boards of directors with rules set wards brings a Harvard law degree to the mostly by the Texas Legislature – not by the council, a distinction she shares with our new City of Houston. Mayor Turner is better posimayor. She specialized in municipal finance tioned than any mayor in history to negotiate and bond law as an attorney with Bracewell a legislative solution, but must wait until the and Giuliani. Her background should prove innext legislative session (January 2017) before a valuable in the coming months and years. bill can even be introduced. District H Council Member Karla Cisneros has a background as a classroom teacher and served As candidates, these elected officials may not have on the Houston Independent completely understood the financial difficulties School District Board of Trustees, the city is going to face, though they will have including service as its president. no choice but to face them now. The parallels between school board and city council are greater than you might think – both manage huge payrolls, collect property taxes and deal with a wide variety of financial issues, law A further complication is that a significant enforcement challenges and real estate assets. percentage of our police force is eligible to reDistrict F Councilman Steve Le grew up in tire right now. Any solution that would create Vietnam, escaping with his family the day be– or appear to create – a reduction in benefits fore the fall of Saigon and immigrated to Housfor future police retirees could prompt hunton in 1975. He finished at the top of his class dreds of officers to turn in their badges at at Klein Forest High School, graduated from a time when hiring replacements will be Baylor and became a physician, completing exceedingly difficult. his residency in family medicine and returning Complicating this even more, Houston votto Houston to treat patients at four family care ers enacted a revenue cap in 2004, limiting any clinics, often without charge. increase in city revenue to a formula that combines population growth and the rate of inflaFinancial Difficulties on the Horizon tion. Only voters can change this limit or make As candidates, these elected officials may an exception. not have completely understood the financial The city’s debt and pension obligations are difficulties the city is going to face, though they certain to rise much faster than inflation and will have no choice but to face them now. In population, especially with the price of oil his inaugural address, Mayor Turner told a below $40 and our robust economy slowing standing-room-only crowd at Jones Hall that accordingly. Without new revenue, even as we should all expect some shared sacrifice, but debt payments and pension obligations soar, that he truly believed that Houston’s best days Houston may have no choice but to make still lay ahead. The apartment industry drastic cuts in basic services. couldn’t agree more. For these and many other reasons, we owe a The toughest political test for Mayor Turner huge thank you to the elected officials who will be the city’s pension crisis. Houston has have chosen to serve during this difficult time. three separate pension systems, one for fire Whether you voted for all or none of them fighters, one for police officers and one for yourself, they will face these problems on becivilian municipal employees. All are conhalf of us all. February 2016
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It’s the Law
By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel
HANDGUN Q & A
Here’s more information on the new state law on open carry and your rights and responsibilities on restricting handguns on your property.
IN THE NOVEMBER ABODE, I discussed the new state law on open carry and your rights and responsibilities with respect to restricting handguns on your property. The law went into effect on January 1. As the apartment industry becomes knowledgeable about the requirements under the law, a number of questions have arisen with respect to an owner’s rights and responsibilities. Let’s take a look at some of the most common questions that have developed.
anything. The decision should be made after considering these and other issues.
If you desire to restrict handguns on your property, where should they be restricted? If you decide to restrict guns, the next step is to decide where guns should be restricted. There are a couple of different options to consider. The first issue is whether you want to restrict handguns all over the property or just in common areas. If you restrict only in common areas, are Before you can take any steps with respect to the there certain common areas, new law, you first have to decide whether you such as the leasing office, fitness center, etc., that would be want to restrict guns on your property. subject to the restriction? The second issue to conShould you restrict guns on sider is whether you want to restrict both conyour property? cealed handguns and openly carried Before you can take any steps with respect handguns or just openly carried handguns. Reto the new law, you first have to decide member the new law that went into effect in whether you want to restrict guns on your January created the ability for licensed persons property. As indicated in the November colto openly carry handguns in a hip or shoulder umn, from a liability standpoint, the arguholster. The law allowing concealed handguns ments could go either way. has been in effect for more than 20 years. If Gun rights advocates would argue that mass you didn’t previously restrict concealed handshootings and other issues involving gun guns, there may be no reason to restrict contragedies is evidence of a national mental cealed handguns now. health issue, not a gun control issue. They would further argue that if you restrict handDo you need a sign if you guns, people won’t be able to arm and protect restrict handguns? themselves against unstable people. No. The new law is essentially a trespass On the other hand, gun control advocates law. A person is trespassing on your property would claim that if guns were more difficult to if the person carries a handgun that is reobtain, there would be fewer shooting incistricted under the authority of the law without dents. They would argue that restricting anythe effective consent of the owner of the propone from having guns in certain areas of the erty and receives notice that entry on the property would make everyone be and feel property by a license holder with a handgun safer. At the very least, they would argue that (carried in a concealed manner or openly carresidents will be uncomfortable seeing people ried) was forbidden. openly carry guns in a shoulder or hip holster For the purposes of the Penal Code, a peron the property. son receives notice if the owner of the propThe law does not require that you restrict erty, or someone with apparent authority to www.haaonline.org
act for the owner, provides notice to the person by oral or written communication. In order to restrict handguns that are either concealed or openly carried, you would either need to give oral notice (simply tell the person) or “written communication” as defined by law. What is meant by “written communication”? “Written communication” means a card or other document on which is written language identical to the following: With respect to restricting concealed handguns: Pursuant to Section 30.06, Penal Code (trespass by license holder with a concealed handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter this property with a concealed handgun. With respect to restricting openly carried handguns: Pursuant to Section 30.07, Penal Code (trespass by license holder with an openly carried handgun), a person licensed under Subchapter H, Chapter 411, Government Code (handgun licensing law), may not enter this property with a handgun that is carried openly. Even if you don’t have signs prohibiting concealed or openly carried handguns, you have the right under the law to provide oral or written notice that entry on the property by a license holder with a concealed or openly carried handgun (as the case may be) is prohibited. This could be done by the manager telling a person that the handguns are restricted or by presenting each person carrying a handgun with a card that contains the appropriate written communication as prescribed by the law. / Continued
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Does the written communication need to be in Spanish and English? Only if the communication is given by virtue of a sign. As indicated above, “written communication” can mean a card or other document on which the required language is written. Written communication can also be by a sign posted on the property. If the written communication is by virtue of a card or other document (other than a sign), there is no requirement to have the language in Spanish. However, if the written communication is through a sign posted on the property, the sign must: (1) include the language described in this statute in both English and Spanish; (2) appear in contrasting colors with block letters at least one inch in height; and (3) be displayed in a conspicuous manner clearly visible to the public at each entrance to the property. Can you evict a resident for failing to comply with your sign or oral or written notice that concealed or openly carried handguns are prohibited on your property or portions of the property?
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Not necessarily. Giving the required oral or written notice under the statute does not give you the right to claim that the resident has violated the terms of the lease. In order to have the enforcement authority under the lease, the resident would have to have violated the lease. This could be done if the restriction of handguns was made part of the lease, either through a rule on the property or a lease addendum. How can you impose a rule that restricts handguns on current residents? Section 19.1 of the TAA lease provides that the owner may make reasonable changes to written rules, and those rules can become effective immediately if the rules are distributed and applicable to all units. Since this is a rule that would be applicable to all units, a change to your written rules can be adopted restricting handguns if the rules are distributed to all residents. Section 19.1 of the standard lease also provides that residents, occupants and guests must comply with all written rules and community policies. Consequently, if the handgun restriction was part of a rule or community policy, and the resident, occupant or guest vio-
lates the rule, the resident would be in violation of the lease. How can a rule restricting handguns be applicable to new residents? You can create a rule applicable to new residents by adding the handgun restriction to your community policies. Alternatively, you could restrict handguns through a lease addendum. In this regard, you should be aware that TAA has recently published the “Lease Addendum for Carrying Handguns Onsite.” The addendum allows you various options to choose from regarding how and where handguns are restricted. The addendum provides that it does not restrict transporting handguns between a resident’s vehicle and the resident’s apartment. The concealed handgun law that has been in effect for several years does not seem to have had a significant impact on the apartment industry. Hopefully, the new law that allows openly carried handguns will have a similar minimal or nonexistent impact. However, it is important to know your rights if you choose to restrict handguns.
www.haaonline.org
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Resident Relations from the RESIDENT RELATIONS COMMITTEE
SOAKING WET
A resident asks for her security deposit back after a carpet cleaning gone wrong. A RESIDENT FILED a complaint with HAA to receive her security deposit. The resident stated she hired a professional carpet cleaning company to clean and shampoo the entire carpet in her apartment. She informed the leasing agent that the air conditioning was not working the day the carpet was cleaned. The agent told her to leave the windows open with the ceiling fans on and he would take care of the rest. The resident also stated she left the apartment clean just as it was given to her. Enclosed was a copy of the statement of security deposit account. Pictures were also provided.
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Management’s Response Management responded to HAA stating that during the move-out inspection, they found the carpet was saturated from the cleaning attempts by the resident and, as a result, the carpet was mildewed because the air conditioning had been turned off and the windows left open. In addition, the carpet had a strong mildew odor, the guest bedroom had golf ball-sized bleach stains and the master bedroom had a large stained area in the living room. It was determined the carpet and pad could not be salvaged and had to be replaced. The damage was not noted on the apartment inventory and condition form.
It was noted that the carpet and padding were both new at the time the resident moved into the apartment and the carpet had a life expectancy of five years. The resident lived in the apartment for two years, leaving three years of life remaining for the carpet. The pad had a life expectancy of eight years, leaving six years remaining. Management also noted that after the carpet and padding were removed, they determined a sealant needed to be applied to the concrete floor as a result of the carpet and padding being soaked. It was a cost that should have been charged back to the resident, however, she was not charged for the expense of the sealant. / Continued Page 67
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Maintenance Mania Competitors: $55 Spectators: $35
SAVE THE DATE: Thursday, April 7
! a i n a M
e c n a n e t n i a M
Show off yo ur maintenanc e skills and c h e er on your b 8 a.m. to 9:30 a.m. – Registr est! ation,
practice and co ntinental brea (c om kfast pe titors only) 9:30 a.m. to 11 :30 a.m. – Ski lls-based com petition (open Noon to 1 p.m to spectators) . – Awards lunc heon (all attend ees)
Skills/competition categories include: • Water Heater Installation • Faucet Installation • Dual Flush Toilet Conversion • Icemaker Installation • Fire & Carbon Monoxide • Safety Installation • Key Control Deadbolt Test • Ceiling Fan Installation • Race Car Competition
Register online today at www.haaonline.org
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Education Update By EMILY HILTON, CPP, HAA Vice President of Professional Development
EDUCATION HIGHLIGHTS 2016 brings new faces, fresh ideas and improved programs.
NEVER STOP LEARNING – we hear this all the time, and it’s a philosophy we’re proud to help support by offering relevant professional development opportunities to our members at all levels. We have some exciting changes coming this year, from a revised Leasing 101 to new APPLE speakers to an Expo keynoter so magnificent I can’t share the name just yet. Here’s a summary of what’s in store:
IROP After an unbudgeted and experimental offering of the Independent Rental Owner Professional course in 2015, NAA’s designation for independent owners returns officially with a July/August schedule offered in the evenings over the course of six weeks.
Leasing 101 This introductory course has been expanded to include TAA Lease Paperwork curriculum and will now be a day and a half in duration. We have also increased our offering from six classes a year to nine. The first half of the first day will be intended only for those not yet employed in the industry or nonmembers. Registration instructions (see Page 19) will direct HAA members to begin class in the afternoon. We made this change so that more employment-oriented tips and participation from placement agencies and temp firms can be offered to attendees to help grow the workforce pool without alienating those students who are already employed in the industry. HAF plans to invest heavily in external marketing of this course.
APPLE Workshop Series We will be marketing the APPLE (Apartment Property Professionals’ Learning Exchange) Workshop series more aggressively this year to help grow property subscriptions and awareness, including the “upfront” presentation last month, where we unveiled the series lineup with custom-made video clips from selected speakers during a free applethemed luncheon. Also, online discounts will be available for individual sessions to current NAA designates to encourage attendance for continuing education credits.
Read more about our education programs online at www.haaonline.org/education , or contact us at education@haaonline.org with any questions.
New Legal Video Series A new video series with HAA General Counsel Howard Bookstaff, dubbed “The Legal Lowdown,” will be produced and available for viewing FREE for HAA members.
Short, timely and relevant legal content will be shared via social media platforms and the members-only area of the HAA website. 2016 Education Conference & Expo With input from our committees, we have revised the Education Conference & Expo schedule. The six breakout sessions offered will be 75 minutes in length, up from 50 in previous years, and the sessions will be offered in the afternoon as well as the morning. The trade show opens at noon and closes at 6 p.m. We’ve also increased the amount of seats available to attend to accommodate the growing demand; the last two years’ events sold out weeks prior to the show. You won’t want to wait too long to register, however, because we have a feeling this year’s program will be even more popular. Stay tuned for the exciting announcement of our keynote speaker, to be announced soon!
NRG CENTER • WWW.HAAEXPO.COM 18
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Upcoming Education
FEBRUARY NALP I: Bringing in New Residents Tuesday, February 2 8:30 a.m. to 12:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be taken as standalone seminars: $65 each. Sponsored by Brook Furniture Rental Kickstart your career by earning the National Apartment Leasing Professional designation. See www.haaonline.org for details. NALP II: Marketing and Maintaining Your Community Tuesday, February 2 12:30 p.m. to 4:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be taken as standalone seminars: $65 each. Sponsored by Brook Furniture Rental NOTE: If you are taking this as a stand-alone course, please arrive by 12:30 p.m. See www.haaonline.org for details. NALP III: Why Your Competition Matters Tuesday, February 9 8:30 a.m. to 12:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be taken as standalone seminars: $65 each. Sponsored by Brook Furniture Rental See www.haaonline.org. NALP IV: Relevant Laws & How to Apply Them Tuesday, February 9 12:30 p.m. to 4:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be
SCHEDULE AND FEES
From the HAA EDUCATION DEPARTMENT
taken as standalone seminars: $65 each. Sponsored by Brook Furniture Rental NOTE: If you are taking this as a stand-alone course, please arrive by 12:30 p.m. See www.haaonline.org for details. APPLE Core Session I: The First Five Minutes Count with Amy Kosnikowski Dilisio Wednesday, February 10 8:30 a.m. to noon. Program cost: $50 (annual property subscriptions available) Sponsored by Brook Furniture Rental The APPLE Workshop Series kicks off with this deep-dive into making a lasting and positive first impression. See Page 22 for details. Blue Star Thursday, February 11 7:30 a.m. to 4:30 p.m. at Greenspoint Mall, “Ellipse� Food Court Entrance, 12300 North Fwy., 77060 Contact Mercedes at msanchez@haaonline.org for details and to register. HAA Next: Professional Development Breakfast Friday, February 12 8 a.m. to 10 a.m. Contact Emily Hilton for details at ehilton@haaonline.org. NALP V: The Sales Process & Building Relationships Tuesday, February 16 8:30 a.m. to 12:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be taken as standalone seminars: $65 each. Sponsored by Brook Furniture Rental See www.haaonline.org.
are subject to change without prior notification. Notice of cancellation is required two days in advance to receive a refund, less a $15 administrative fee. Seats are guaranteed on a first-come, first-served basis when payment and registration are received in advance of the program. Unless otherwise indicated, courses are held in either the Camden and Michael Stevens Interests Room or the Direct Energy and Liberty Personnel & Executive Search Room at the Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd. on the second floor of the HAA Office www.haaonline.org
NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 16 12:30 p.m. to 4:30 p.m. Program cost: $325/member; $425 non-member Individual modules may be taken as standalone seminars: $65 each Sponsored by Brook Furniture Rental NOTE: If you are taking this as a stand-alone course, please arrive by 12:30 p.m. See Page 23 for details. APPLE Maintenance Session I: Trends in Maintenance with Mark Cukro Wednesday, February 17 8:30 a.m. to noon. Program cost: $50 (annual property subscriptions available) Sponsored by Best Plumbing See Page 22 for details. Redbook Seminar Thursday, February 18 8:30 a.m. to 4:30 p.m. Program cost: $125 prepaid with credit card; $160 by invoice Sponsored by Outdoor Elements and TXU Energy 2016 brings a new TAA Redbook! Join HAA General Counsel Howard Bookstaff for a rundown of changes in the law. See Page 73 for details. NALP: Market Survey Presentation & Exam Tuesday, February 23 For details, email education@haaonline.org. Redbook Seminar Thursday, February 25 8:30 a.m. to 4:30 p.m. Program cost: $125 prepaid with credit card; $160 by invoice
Sponsored by Outdoor Elements and TXU Energy 2016 brings a new TAA Redbook! Join HAA General Counsel Howard Bookstaff for a rundown of changes in the law. See Page 73 for details. ACES Luncheon Friday, February 26 11:30 a.m. to 1 p.m. Details will be sent to invitees. Contact Emily Hilton at ehilton@haaonline.org for details.
MARCH CAM: Management of Residential Issues Wednesday, March 4 8:30 a.m. to 5 p.m. Program Fee: $999 member Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2 See Page 23 for details. CAS: Management of Residential Issues Wednesday, March 2 8:30 a.m. to 5:00 p.m. Program Fee: $625 Full program Tuition can be paid per module $125 See Page 23 for details. CAM: Legal Responsibilities Thursday, March 3 8:30 a.m. to 12:30 p.m. Program Fee: $999 member/ Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2. See Page 23 for details. / See Education, Page 27
Building. Seating is limited. You must pre-register. For more information and to register, go online at www.haaonline.org. Notice to Attendees: All pre-registered no-shows will be billed. For admittance into HAA/HAF events, payments will be required at the door if not received prior to the event. Start times listed above include a 30-minute registration period. Notice of cancellation is required two days prior to the event for a refund, less a $15 administrative fee. February 2016
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FEBRUARY S M T W 1 2 3 7 8 9 10 14 15 16 17 21 22 23 24 28 29
Calendar HAA Schedule for JANUARY and FEBRUARY
T 4 11 18 25
F 5 12 19 26
S 6 13 20 27
MARCH S M T 1 6 7 8 13 14 15 20 21 22 27 28 29
W 2 9 16 23 30
T 3 10 17 24 31
F 4 11 18 25
S 5 12 19 26
FEBRUARY 2
9
16
NALP I: Bringing in New Residents Tuesday, February 2 8:30 a.m. to 12:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
NALP III: Why Your Competition Matters Tuesday, February 9 8:30 a.m. to 12:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
NALP V: The Sales Process & Building Relationships Tuesday, February 16 8:30 a.m. to 12:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
NALP IV: Relevant Laws & How to Apply Them Tuesday, February 9 12:30 p.m. to 4:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
NALP VI: Effectively Meeting the Needs of Current Residents Tuesday, February 16 12:30 p.m. to 4:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
10
17
APPLE Core Session I: The First Five Minutes Count with Amy Kosnikowski Dilisio Wednesday, February 10 8:30 a.m. to noon. See Page 22 for details. Sponsored by Brook Furniture Rental.
APPLE Maintenance Session I: Trends in Maintenance with Mark Cukro Wednesday, February 17 8:30 a.m. to noon. See Page 22 for details. Sponsored by Best Plumbing.
Resident Relations Committee A Wednesday, February 10 2 p.m.
Redbook Seminar Thursday, February 18 8:30 a.m. to 4 p.m. See Page 73 for details. Sponsored by Outdoor Elements and TXU Energy.
NALP II: Marketing and Maintaining Your Community Tuesday, February 2 12:30 p.m. to 4:30 p.m. See Page 23 for details. Sponsored by Brook Furniture Rental.
3 Expo Committee Meeting Wednesday, February 3 9 a.m. Email asherbondy@haaonline.org for details. BGF Luncheon Wednesday, February 3 11:30 a.m. to 1 p.m. Contact Mercedes for details at msanchez@haaonline.org. Ambassador ONE Society Wednesday, February 3 4 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042. All supplier members welcome. Contact Amanda at asherbondy@haaonline.org for details.
4 Area Council: Katy Thursday, February 4 11:30 a.m. to 1 p.m. Contact Lauren Owens at lowens@haaonline.org for details and to register. The “Bee”-G-F Spelling Bee Fundraiser Thursday, February 4 5:30 p.m. to 8:30 p.m. See Page 25 for details. Sponsored by Brandt Electrical and FSI Construction.
10-12 TAA Quarterly Meeting Wednesday, February 10 through Friday, February 12 in Austin Visit www.taa.org for details.
11 Blue Star Thursday, February 11 7:30 a.m. to 4:30 p.m. Greenspoint Mall, “Ellipse” Food Court Entrance, 12300 North Fwy., 77060. Contact Mercedes at msanchez@haaonline.org for details and to register.
12 HAA Next: Professional Development Breakfast Friday, February 12 8 a.m. to 10 a.m. Contact Emily Hilton for details at ehilton@haaonline.org.
SPELLING BEE!
18
23 NALP: Market Survey Presentation & Exam Tuesday, February 23. For details, email education@haaonline.org.
The “Bee”-G-F Spelling Bee Fundraiser, Thursday, February 4 5:30 p.m. to 8:30 p.m. See Page 59 for details.
25 Redbook Seminar Thursday, February 25 8:30 a.m. to 4 p.m. See Page 73 for details. Sponsored by Outdoor Elements and TXU Energy.
26 ACES Luncheon Friday, February 26 11:30 a.m. to 1 p.m. Details will be sent to invitees. Contact Emily Hilton at ehilton@haaonline.org for details.
UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org for an interactive calendar. 20
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Please note that dates and times are subject to change. Check the calendars at www.haaonline.org for the most up-to-date information.
MARCH 2
6-9
16
29-30
CAM/CAS: Management of Residential Issues Wednesday, March 2 8:30 a.m. to 5 p.m. See Page 23 for details.
NAA Capitol Conference Sunday, March 6 through Wednesday, March 9 Washington, D.C. Visit www.naahq.org for details.
CAM: Human Resources Wednesday, March 16 8:30 a.m. to 5 p.m. See Page 23 for details.
Expo Committee Meeting Wednesday, March 2 9 a.m. Email asherbondy@haaonline.org for details.
9
CAM: Research, Analysis and Evaluation Thursday, March 17 8:30 a.m. to 12:30 p.m. See Page 23 for details.
Leasing 101 Tuesday, March 29 8:30 a.m. to 4 p.m.* and Wednesday, March 30 8:30 a.m. to noon. New content for 2016! *NOTE: Students not yet employed in the industry begin at 8:30 a.m. on the first day. HAA member employees begin with lunch at noon. The course concludes at noon the second day.
Ambassador ONE Society Wednesday, March 2 4 p.m. Sherlock’s Baker St. Pub 10001 Westheimer, 77042. All supplier members welcome. Contact Amanda at asherbondy@haaonline.org for details.
HAA Volleyball Tournament Friday, March 11 Gates open at 12:30 p.m., tournament at 2p.m. Third Coast Volleyball Club, 5652 Forney. See Page 6 for details.
Area Council: Conroe Thursday, March 17 11:30 a.m. to 1 p.m. Contact Lauren Owens at lowens@haaonline.org for details and to register.
14
IROC Breakfast Friday, March 18 7:30 a.m. to 10 a.m.
3 CAM: Legal Responsibilities Thursday, March 3 8:30 a.m. to 12:30 p.m. See Page 23 for details. CAM/CAS: Risk Management Thursday, March 3 1:30 p.m. to 5 p.m. See Page 23 for details.
4 BGF Luncheon Friday, March 4 11:30 a.m. to 1 p.m. Contact Mercedes for details at msanchez@haaonline.org.
Resident Relations Committee B Wednesday, March 9 2 p.m.
11
CAM Exam Monday, March 14 11:30 a.m. Contace the Education Department at educationl@haaonline.org for details.
15 APPLE Core Session II: Surviving A Lease-up with Tara Carter Tuesday, March 15 8:30 a.m. to noon. See Page 22 and www.haaonline.org for details. Sponsored by Brook Furniture Rental.
17
18
22 Certified Pool Operator Course in Spanish Wednesday, March 22 8:30 a.m. to 5 p.m. See Page 25 for details.
23 Leadership Lyceum Session 3 Wednesday, March 23 9 a.m. to 1 p.m. Contact Susan for details at shinkley@haaonline.org.
25 HAA Offices Closed Friday, March 25 8:30 a.m. to 5 p.m. The HAA Offices will be closed in observance of Good Friday.
29 BGF Luncheon Tuesday, March 29 11:30 a.m. to 1 p.m. Contact Mercedes for details at msanchez@haaonline.org.
30 Legislative Committee Thursday, January 28 3:30 p.m. Board Meeting Wednesday, March 30 4:30 p.m.
31 CAM/CAS: Fair Housing Thursday, March 31 8:30 a.m. to 12:30 p.m. See Page 23 for details. CAM: Property Maintenance for Managers Thursday, March 31 1:30 p.m. to 5 p.m. See Page 23 for details.
Take a seat at the table to support your business and our industry BGF Meetings, February 3, March 4 and March 29 11:30 a.m. to 1 p.m. See Page 63 for details on how to join the HAABGF PAC.
www.haaonline.org
February 2016
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APPLE is sponsored by
Grow your career with the right ideas, the best advice and watch your future blossom –
Grab an APPLE! APPLE features some of the best nationally acclaimed speakers in the industry.
Individual sessions are priced at only $50 each, a real steal for quality education. Annual Property Subscriptions are also available with unlimited attendance for all on-site property staff to all sessions at discounted prices: • Only $199 per year per property for properties with fewer than 200 units • Only $399 per year per property for properties with 200 to 350 units. • Only $450 per year per property for properties with more than 350 units. Take a bite out of these education opportunities and enroll for 2016 today. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.
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Here’s a taste of the first, February sessions for 2016: APPLE: Core Session 1 February 10 The First Five Minutes Count: Perfect Your Personal Brand and Positive Impressions With Amy Kosnikowski Dilisio Want to increase your competitive sales advantage? Tap into the power of positive first impressions! You only get one chance to create an impact and sell your community. Boost your confidence and put your best foot forward every time with techniques that connect you to customers and build a referral base. From curb appeal to phone greetings to outreach, your first impression is crucial when leasing. Key learning takeaways include crafting your customized story, delivering value and creating interest, how to put positive body language into play, enhancing communication with effective and engaging phrases, and energizing with action verbs.
APPLE: Maintenance Session 1 February 17 Trends in Maintenance – What You Can Expect in the Future! With Mark Cukro The multifamily industry is not what is used to be and if you want to know what is changing for our service teams, what technology is currently available and what the future of maintenance is going to look like, then this is the session for you. You will learn the new trends in personnel, technology, tools and equipment that make everything on site easier and help get service work done faster and better than ever. If you want to know what changes to make at your property or for your company over the next few years, this session is highly recommended.
www.haaonline.org
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Apartment Managers – Write it down: CAM is the best way to advance your multifamily career! What are you waiting for? Complete CAM in just two months! CAM Course Schedule CAM: Management for Residential Issues* Wednesday, March 2 CAM: Legal Responsibilities Thursday, March 3 (9 a.m. to 12:30 p.m.) CAM: Risk Management* Thursday, March 3 (1:30 p.m. to 5 p.m.) CAM: Human Resources Wednesday, March 16
Certified Apartment Manager Program Objective: To enhance the skills of the apartment manager, which can result in better managed and more profitable rental properties, improved resident retention rates and increased employee productivity. Designation Requirements: To qualify for the CAM program, candidates must: • Possess at least one year of apartment industry experience; • Complete all nine CAM courses; • Pass the proctored exam. Students who complete the requirements will receive a national certificate and pin. Candidates are allowed one year from the date of application to meet all program requirements. If the requirements are not met in the time allotted, an extension fee of $50 must be paid to NAA to extend candidacy for one year. Course Schedule (unless noted at right): 8:30 a.m. to 9 a.m. – Check-in and registration 9 a.m. to 5 p.m. – Full Day Courses 9 a.m. to 12:30 p.m. and 1;30 p.m. to 5 p.m. – Half-day Courses Program Cost and Enrollment Options: Total Program Cost: $999 Tuition can be paid in full or broken down as follows: $319 for first course (includes textbook, NAA enrollment and first module fee); $85 for each course taken thereafter.
CAM: Research, Analysis and Evalutions Thursday, March 17 CAM: Fair Housing* Thursday, March 31 (9 a.m. to 12:30 p.m.) CAM: Property Maintenance Thursday, March 31 (1:30 p.m. to 5 p.m.) CAM: Marketing Thursday, April 6 CAM: Finance* Wednesday, April 20 Study Session and Review Thursday, April 21 Proctored exam dates to be announced throughout 2016 See www.haaonline.org for more details.
* These courses are also part of the CAS Program. See www.haaonline.org for more on this informative, career-advancing program just for vendor suppliers.
Note: New CAM candidates must begin the program with the first course on Wednesday, March 2. For a more detailed synopsis of individual course content and to register, please visit the education page of our website at www.haaonline.org.
2016
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SEMINAR
Choose your day.
Thursday, February 18 or Thursday, February 25
Location – HAF Education Center, 4810 Westway Park Blvd. (off Clay Road and the Beltway) Registration – 8:30 a.m. Program – 9 a.m. to 4:30 p.m. Program Fee (includes lunch) – $125 prepay; $160 invoice Sharpen your knowledge of your legal rights and responsibilities as a rental housing owner or manager by participating in one of the REDBOOK seminars offered at HAA. The seminars emphasize changes in management practices required by new laws passed during the last legislative session and updates on key regulatory issues that affect property management. Here’s your chance to hear from the experts and get answers to your questions. Morning Session (9 a.m.to 12:30 p.m.) • Uncover hidden treasures in the new REDBOOK. Experienced attorneys will review basic leasing, eviction and other elemental aspects of managing rental property. • Review what has changed in the new REDBOOK regarding guidance for the operation and maintenance of rental properties, including new notice to vacate and appeal bond options. • Review the most often used and important TAA lease forms and highlight changes in the 2016 leases and related forms so you’ll learn more about what they mean to you operationally. Afternoon Session (1:30 to 4:30 p.m.) • This session will provide an in-depth explanation of all federal and
Presented by Howard Bookstaff, HAA General Counsel
state statutory and regulatory changes since the last REDBOOK revision that affect rental property ownership and management. With ample opportunity for questions and answers, this discussion will provide details about what members need to know regarding law changes addressed in the new REDBOOK. • We will cover laws that experienced practitioners need to understand
For more information and to register, see online at www.haaonline.org.
and discuss laws that you probably have never heard of but that can cause you problems if you don’t know about them. • Explore issues on the horizon that we may have to address as an association, including adverse local ordinances.
Sponsored by Outdoor Elements and TXU Energy
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in Be
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the w Kno Successful completion of this course offers apartment industry personnel a five-year certification from the National Swimming Pool Foundation and ensures pool chemicals are being used properly and when appropriate.
Recommended for anyone working with pools, this course is also a great course for property managers. Make sure you are up-to-date on local codes to help reduce risk and liability by attending this informative session.
www.haaonline.org
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The Certified Pool Operator Certification, better known as CPO, will dispel the myths in pool care and tremendously reduce chemical expenses and extend the life of your pool.
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Industry Update from the NATIONAL APARTMENT ASSOCIATION and the NATIONAL MULTIHOUSING COUNCIL
AN INDUSTRY ON POINT The 2016 Fiscal Year federal government omnibus budget package holds numerous victories for the multifamily industry.
BEFORE CONGRESS CALLED it a wrap for the holidays and 2015, and headed out for their long winter break, lawmakers and the nation breathed a sigh of relief after the omnibus $1.8 trillion Fiscal Year 2016 federal government spending bill was approved. Fortunately, the chances of another government shutdown were averted with the carefully cobbled together, and much deliberated over, legislation. President Obama promptly signed the bill before heading off for some R & R in Hawaii with his family. The omnibus budget package holds numerous large victories for the apartment housing industry. For example, the tax portion of the legislation, known as tax extenders, would provide permanent or long-term extensions of provisions to promote investment in apartment properties, the production of low-income housing, and reduce the devastating impact that the Foreign Investment in Real Property Tax Act (FIRPTA) places on foreign investment in U.S. real estate. Additionally, the package would renew through 2016 provisions to promote energy efficiency in apartment buildings. In another important victory for the industry, the EB-5 Immigrant Investor Program was reauthorized by Congress and leaves the program unchanged through September 2016. The following tax provisions for which NAA/NMHC strongly advocated will impact the industry most: Bonus Depreciation: Bonus depreciation has enabled taxpayers to expense (as opposed to depreciate over a number of years) 50 percent of the cost of a qualifying investment (i.e. property with class lives or 20 years or less) in the year it was purchased. The tax extenders package renews this provision through 2019. For property placed in service during 2015-
2017, the bonus depreciation percentage is 50 percent. The percentFortunately, the chances of another age then phases down to 40 percent government shutdown were averted in 2018 and 30 percent in 2019. with the carefully cobbled together, and much Small Business Expensing: deliberated over, legislation. Under prior law, small businesses could have expensed in 2015, as opposed to depreciated over a period of years, up to $25,000 in new investments. This NAA/NMHC that would establish a minimum 4 amount would have been reduced as aggrepercent LIHTC for the acquisition of existing gate investments exceeded $200,000. For propproperties that are not federally subsidized. erty placed into service between 2010 and Deduction for Energy Efficient Com2014, small businesses could expense up to mercial Buildings: Through 2014, the tax $500,000 in qualifying investment subject to a code provided for a $1.80 per square foot tax phase out beginning at $2 million in investdeduction for properties that exceed the effiment. The tax extenders bill permanently reciency standards set out in the 2001 American news and indexes for inflation these larger Society of Heating, Refrigerating and Air-Conamounts for 2015 and beyond. ditioning Engineers (ASHRAE) Standard 90.1 FIRPTA: The tax extenders package permaby 50 percent. The tax extenders package renently reduces barriers that FIRPTA imposes on news the provision through 2016 and, beginforeign investment in U.S. real estate by inning in 2016, resets the ASHRAE standard to creasing from 5 percent to 10 percent the own2007 requirements. ership stake that a foreign investor may take in New Energy Efficient Home Credit: This a U.S. publicly traded REIT without triggering tax credit allows some low-rise apartment propFIRPTA. It also removes the tax penalty that erties (three stories or less) to qualify for a FIRPTA imposes on foreign pension funds that $2,000 per-unit tax credit for new residences invest in U.S. real estate. that achieve a 50 percent energy savings for Minimum 9 percent Low-Income Housheating and cooling over the 2006 International ing Tax Credit (LIHTC): Due to low interest Energy Conservation Code and supplements. rates, the current 9 percent LIHTC is actually set The tax extenders package would renew the at a 7.49 percent rate, reducing its value by provision for 2015 and 2016. nearly 17 percent. Accordingly, last year’s tax exNew Markets Tax Credit (NMTC): The tenders package extended the minimum 9 perNMTC provides a tax incentive for qualified cent rate for newly constructed non-federally equity investments in economically distressed subsidized buildings for which an LIHTC alloareas that can be used for mixed-use projects. cation was made prior to Jan. 1, 2015. In a vicThe law permitted $3.5 billion in new investtory for the apartment housing industry, the ments for 2014. The extenders package renews extenders package permanently renews the the NMTC through 2019. minimum 9 percent LIHTC. Unfortunately, it Provided by NMHC as part of the NAA/NMHC does not include a proposal long supported by Joint Legislative Program.
Did you know you have access to a lot more member benefits than just the lease contract and forms? If you’re receiving this magazine, your company has joined and made your company and YOU part of the largest local apartment association in the nation! Every employee of your team is a member of HAA and also a member of the TAA and NAA. Check us out online at www.haaonline.org. This is YOUR HAA!
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Education, continued from Page 19 CAM: Risk Management Thursday, March 3 1:30 p.m. to 5 p.m. $999 member/Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2 See Page 23 for details. CAS: Risk Management Thursday, March 3 1:30 p.m. to 5 p.m. Program Fee: $625 Full program Tuition can be paid per module $125 See Page 23 for details. Apple: CORE – Session II Tuesday, March 15 8:30 a.m. to 12:00 noon The Core Track is sponsored by Brook Furniture Rental Program Fee: $50/ subscribers please RSVP to education@haaonline.org Surviving a Lease-up with Tara Carter Sponsored by Brook Furniture Rental Learn strategies to remain calm while balancing the needs of a lease-up property. The challenge facing every lease-up professional is how to effectively navigate construction concerns while securing leases to meet occupancy goals. This class will offer insight from more than 10 years of new construction management and oversight of more than 22 lease-up properties. Content includes a lease-up calendar and checklist, best practices for communicating with construction, how to keep your team motivated, marketing strategies to meet absorption schedule goals and tips to avoid critical missteps for new construction. CAM: Human Resources Wednesday, March 16 8:30 a.m. to 5 p.m. $999 member/Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2 See Page 23 for details. CAM: Research, Analysis and Evaluation Thursday, March 17 8:30 a.m. to 5:00 p.m. Sponsored by: $999 member/ Tuition can be broken down into two payments of $500, due on March 2 and 31. First time CAM candidates must begin program / See Education, Page 73 www.haaonline.org
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On the Road with the HAA STRATEGIC GROWTH COMMITTEE
Outreach
Ne t w o r k
n o i t a Educ
thin Nu g n mb e r tS ers
2016 Strategic Growth Meetings Mark your calendars for this year’s committee meetings. Meetings are open to community managers, assistant managers and supervisors only. (Dates and topics subject to change) Next Up: Thursday, February 4 Katy Area Council Meeting Speaker: Chris Tanea, Marketing Manager Katy Area Economic Development Council Topic: Future of Katy with emphases on job growth, new development and business services Time: 11:30 a.m. to 1 p.m. RSVP to Lauren Owens at lowens@haaonline.org Thursday, March 17 Conroe Area Council Meeting Topic: Greater Conroe Economic Development Council Tuesday, April 26 Baytown Area Council Meeting Topic: Judge Don Coffey and HAA General Counsel Howard Bookstaff Thursday, May 26 Lake Jackson/Southern Brazoria Area Council Meeting Topic: Constable Buck Stevens/New Inspector Thursday, June 23 Strategic Growth Legal Seminar (The Woodlands) Friday, July 22 Strategic Growth Legal Seminar (Brazoria County) Thursday, August 25 Humble/Spring Area Council Meeting Topic: Justice of the Peace Panel with Judge Korduba, Judge Goodwin and HAA General Counsel Howard Bookstaff Thursday, September 22 Stafford Area Council Meeting Topic: TBA Thursday, October 20 Pasadena Area Council Meeting Topic: City Apartment Inspector Friday, November 18 Montgomery County JP/Constable Appreciation Luncheon Friday, December 9 Harris County JP/Constable Appreciation Luncheon
HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact strategic growth coordinator Lauren Owens at lowens@haaonline.org to sign up for these FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host Area Council meetings. Contact lowens@haaonline.org. 28
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On the Scene with the HAA BETTER GOVERNMENT FUND HAA Better Government Fund Meeting Tuesday, December 15 at the HAF Dinerstein Reed Prokop Education Center This meeting was added to the BGF schedule in mid-December to focus on the Houston run-off elections.
WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA Better Government Fund, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the HAA Better Government Fund PAC, also known as HAABGF, on several levels. 2016 registration forms are now available! To join, renew or learn how to become involved with the BGF, see online at www.haaonline.org or contact Mercedes Sanchez at msanchez@haaonline.org. 30
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On the Scene with HAABGF JP and Constables Appreciation Luncheon Friday, December 11 at Sullivan’s Steakhouse More than 35 judges, constables and staff from Harris, Fort Bend, Brazoria, Waller and Chambers counties attended the Houston Apartment Association Better Government Fund’s annual Justice of the Peace and Constable Appreciation Luncheon.
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Follow these five steps to effectively manage your personal reputation. By
LIA NICHOLE SMITH, SatisFacts
Who Do
You Think You Are?
I
’m a fixer. That’s what I do. I help organizations uncover what their employees and customers are feeling, and I show them how easily things can be turned around if needed. In this day and age of social media, people who are unsatisfied have the ability to vent their frustrations to a global audience. And they can do so anonymously. No longer are conversations about poor service, indifference and disappointment only shared in person – these stories are now being told worldwide, and to anyone willing to listen. Reputation management is mostly regarded as a business practice. A simple online search of the term yields millions of articles and infographics offering tips on what can be done to repair the damage. There are even
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services for hire that will monitor, and in some claims suppress, negative information. But what about managing your personal reputation? Whether verbal or in thought, does the mere mention of your name create a positive or negative reaction? “You know Mary? I agree, she is pretty awesome. “ “You know Mary? Isn’t she horrible about returning phone calls?” What’s in a Name? In the movie “What’s Love Got To Do With It” the only thing Tina Turner wanted to keep after her divorce from Ike Turner was her name. Not the money, the houses or other material possessions – just her name. She believed her name
was all she’d ever need to regain the other things she was giving up. Her name was synonymous with labels such as superstar, consummate professional and incredible talent, among others. So the question becomes, if you had to start over today, could you open doors, effectively network and make things happen by your name alone? I have never met a flawless human being in my entire life. Quite frankly, if I ever did, I would be highly skeptical of him or her. No one is perfect – a few dings here and there are what make us approachable, and the stories about those dings make us much more interesting. It’s not about aspiring to a perfect reputation but rather fixing the dings. Remember, I’m a fixer. That’s what I do.
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extra day that week or bringing a coworker his or her favorite spiced chai latte in the morning can help to build personal goodwill.
Here are five things we all can do to manage our personal reputations: 1. Show up and show out. I heard this phrase as a teenager and never forgot it. Not only do we have to be present, but we also have to give our best effort in all that we do. Certain businesses are known for unparalleled service and have customers flocking to social media to applaud them for a job well done. Keeping commitments, delivering on promises and going above and beyond drive our own reputations as they would for any organization. 2. Lagniappe – something for nothing. An American-French Creole word, lagniappe means a small gift merchants give with purchase. For example, a customer buys a dozen roses and the florist includes one or two extra as a thank-you, helping to create goodwill and customer loyalty. Giving an extra hour of your time, volunteering to carpool the kids one
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3. Recover gracefully. As the imperfect human beings that we are, the occasional misstep is going to occur. People don’t expect perfection, but they do expect us to make things right. Honesty is paramount when attempting to recover. Accepting fault does not mean admitting defeat. Forgot to return a call or email? Missed a lunch date with a friend? Arrived 10 minutes late to pick up your child? Accept it, explain it and do your best to avoid it again the future. 4. Be generous with your time. One characteristic that makes for an endearing person is generosity. Putting the convenience of another before your own shows others how invaluable that person is to you. I have a friend who sends handwritten “thinking of you” cards and calls regularly just to say hello. She is a busy single mom with a fulltime job, and I know there are probably better ways she could spend her time – yet she makes time for others consistently, and those who know her love her for it. I now find myself sending cards and calling others more to pass along those positive vibes. 5. Be generous with your praise. A surefire way to get others to think of and
see you in a positive light is to compliment others. Not the generic “I love your shoes” type of compliment, but one that speaks to the person’s unique abilities. Whether stated directly, such as, “Thank you so much, James, for offering to tackle that report. I’m not as computer-savvy as you – it would have taken me twice as long to get it done,” or more indirectly, “Hey, did you know that James knocked out that massive report in less than an hour? He did an awesome job – I’m so lucky to have him on my team,” sincerely praising those around you demonstrates your capacity to recognize and appreciate others. Think of your name as your personal reputation credit score. Doors can open and close, opportunities can appear and vanish, people can smile or frown – all at the utterance of your name. What are some things you’re doing to solidify your personal reputation? Lia Nichole Smith is vice president of education and consulting for SatisFacts Research and ApartmentRatings.com and a regular contributor to MultifamilyInsiders.com, where this article was first posted. She has presented at several industry events and hosts webinars on topics related to resident retention, reputation management and resident satisfaction. Visit www.satisfacts.com for more information.
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Build your own professional development by identifying areas for growth and asking for help. By
ROMMEL ANACAN, The Relationship Difference
e k Ta ge
r a h C R
ecently my daughter asked me a math-related question. I looked at the math problem on the page, and I had no idea where to start! My daughter needed to explain how she figured out what 9x8 is, for example. But when she asked me how to explain it, I was at a loss for words because I didn’t know how to explain why the answer is 72. There was no explaining in my day, just solving. Well, if you have children going through the Common Core curriculum, like my daughter, you know that it is designed to help children think critically and solve and analyze problems, as opposed to relying solely on the rote memorization that many of us were taught in school. (I know there are strong opinions regarding the Common Core issue, so don’t get stuck in the weeds here. This is not about the pros and cons of Common Core.) I thought about the irony involved in this situation. Here I am, someone who flies around the country and works with some of the finest companies and organizations providing them with solutions and strategies to grow their businesses, and I’m stumped by second-grade math! Funny, right? How does this relate to you? When I got started in this industry, I really struggled. I got frustrated because I felt that I was doing my best but wasn’t given the kind of support I felt I needed to succeed. And,
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“I would have taken responsibility earlier in my career for my career and not waited for the people around me to help me succeed. “
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while there is a lot of truth to that statement, and I do think the people around me could have done a better job of preparing me for success, ultimately if I didn’t do the job, wouldn’t they just find someone else who would? When I got my first performance review, it was clear to me that my manager was underwhelmed by my performance, even though it had gotten better by that point, and I could feel the ceiling dropping on my career in this company. Thankfully, someone rescued me from the rut I was in and tapped me to become the customer care manager of the company. That move turned my career around and led me on the path which brings this article to you today. So remember – no matter where you are, you can turn it around! What I would have done differently I would have taken responsibility earlier in my career for my career and not waited for the people around me to help me succeed. I would have been more intentional about asking myself: • Where are my weak spots? • Where do I need additional support? • What are the tough questions I need to ask, and what are the tough answers I need to hear? • Where can I find the answers and solutions I need without waiting for someone else to do that for me? Take advantage of development opportunities If your company has a training department, take a look and see what classes they offer – and register! If your company doesn’t have a training department, I know that HAA has many helpful resources, including the APPLE Workshop Series, two of which I present in 2016. In addition, there are usually a wide variety of webinars presented by industry speakers, companies and organizations that are low-cost or even free! Find a mentor I started meeting with a mentor over a year ago, and I wish I had done that 20 years ago! Many people who have a lot of experience and wisdom would love to share it with you. By the way, mentorship isn’t limited to in-person contact. I have been mentored by many people in my life – whom I have never met in person – through their books, podcasts and sermons.
Here are some books that have impacted me powerfully: • “Daring Greatly” by Brene Brown • “Dave Ramsey’s Complete Guide to Money” by Dave Ramsey • “Platform” by Michael Hyatt • “The Purpose-Driven Life” by Rick Warren • “The 21 Irrefutable Laws of Leadership” by John Maxwell Look for the lessons around you Some of the most powerful lessons I have learned have not come from a classroom or seminar, but rather from watching my favorite TV shows, movies or reading a good book. Admit it – aren’t there movies that you gravitate to when you need to feel inspired, encouraged or just need a really good cry? When you find yourself watching a movie that moves you in some way, ask yourself why. Why do you cry when you see the end scenes of “Titanic” or “The Notebook”? Why do you feel like charging the hill after watching “Braveheart” or “The Patriot”? What can you learn about leadership from watching “Miracle” or “Remember the Titans”? What can watching a romantic comedy teach you about sales and customer service? Take the time to reflect on those lessons and see how you can make them work for you. Apply what you’ve learned All of the lessons you’ve learned won’t matter if you don’t put them to work for you, so be sure to apply what you’ve learned, every day. Today, I may still not totally know about math pyramids, or groups of 10, but I know enough that I can help my daughter whenever she has a question, and that feels good. The same can happen in your career as well! Rommel (pronounced “Rohmel”) Anacan has been involved with the residential property management industry for years. Prior to founding The Relationship Difference, Rommel worked at both the on-site and corporate levels, where he developed a reputation for solving common industry challenges in uncommon ways. He will be presenting APPLE seminars in May and October. See www.haaonline.org for details.
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Reel ‘Em In Bring in fresh faces and new talent to help our industry grow and succeed. SARAH FOX, BG Staffing
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By
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A
s we all know, every year that goes by it seems to be more and more difficult to find seasoned leasing consultants and maintenance personnel. Do you ever wonder if “Brandy from the tanning salon,” whom you referred to a job opening, ever made it into our industry? She had that polished demeanor, great customer service and that go-getter personality that all property managers dream of for their leasing consultants. We are all in a personnel crisis. I believe that everyone, on both the management and supplier sides, has an obligation to recruit new talent into this industry that’s been so good to us and our families. Many of us talk to people we meet who seem to have what it takes to be successful in the apartment business and lack only the knowledge of the apartment industry and how to get a foot in the door. In this article, I will share a few techniques that we can all use to pull together and recruit the future leaders of our industry. Follow Up We are sales people and advocates of our industry – so who better to bring these candidates in than us? Did you know that 80 percent of all sales come from follow-up? This means that when we are giving out our business cards and offering HAA’s info to help these folks get into our industry, we end up losing them due to lack of follow-up. For the on-site people out there, we all know that when you have a prospect come and look at your community, you don’t let that person leave without getting his or her guest card information so that you can follow up. Collect Contact Info I believe that the best way to recruit is to educate and get a phone number. For instance, imagine you are at Olive Garden sitting in your booth eating dinner, and you notice a bus boy that hasn’t stopped working. You automatically think, “Wow, he seems like he is a really hard worker. We could use someone like him to do grounds at one of our properties.” Your first step would be getting his attention: “Excuse me, sir, you seem to be a really hard worker ¬– have you ever thought about doing maintenance work at an apartment community?” Oscar replies, “No, I actually haven’t. What kind of work is it?” You have now engaged Oscar in the thought process of starting a new career. You reply with
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something like, “Grounds work, and most companies offer full benefits, insurance, paid vacation, commission and Monday-Friday 8-5 hours.” He replies, “Wow, that sounds like something I would be interested in.” Now is when the real action takes place: “Perfect, Oscar, would you mind giving me your phone number so I can have my friend at a staffing company call you to get set you up, as well as answer any questions that you might have?” Now that you have his phone number, leave with a smile and say, “I am so excited for you – good luck?” Reach Out Next step: Call all of the staffing companies you have a relationship with and give them Oscar’s name and phone number. My company, for example, will call the recruit, set him up with a day or two of free training (depending on the position), followed by a one-day internship, and then we will then find him a temporary or temporary-to-permanent position at a community that is the best fit for both him and the property. Most staffing companies pay referrals, so make sure you keep Oscar’s phone number and check on his employment status after you referred him. Last but not least, keep his phone number, because you never know when you might need a hardworking groundskeeper. Building for the Future I truly believe that if we all work together to follow up with all of our referrals, then we are absolutely building for the future success of our industry. We highly recommend these candidates in order to bring in new talent. Let’s all work together locally and nationally to make the multifamily housing industry a profession of choice, not a job that you just fall into. My team is currently recruiting from technical schools, career fairs at local colleges, job fairs at local high schools, and of course while we are out and about and meet that wonderful candidate. Let’s start reaching out and building the future of our community and association to be the strongest it has ever been. Sarah Fox is national managing director for BG Staffing and a former HAA Leasing Consultant of the Year. For more information, contact her at sfox@bgstaffing.com or visit www.bgmultifamily.com.
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Here’s how to make the most of an interview by answering and asking questions the right way. By
JOHN GARCIA, Hire Priority
Nailed It! B
ecause of the growth and development in the Houston apartment industry, or because of properties and portfolios being bought and sold, there is a chance you will find yourself interviewing for a new career opportunity sooner or later. No one loves to interview, but that doesn’t mean you can’t nail it every time. Here’s how. Why You First and foremost, you must be able to answer the one big question – the question that is the basis of all other interview questions. It likely won't be asked directly, but it’s that one question you are answering the entire interview. The question is "Why should we hire you?" From the start of the interview with "How are you today?" to “What is your biggest weakness?” and all the way to the end with "Do you have any more questions?" you are answering that question. "Why you?" Every answer you give is making a case for why they should hire you. Backstory – What’s Yours? Everybody has a unique and interesting backstory – a narrative that reveals the history and background context that brought you to where you are today personally and
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One of life’s great feelings is walking out of an interview and not just feeling like you nailed it, but knowing you nailed it. professionally. Backstories begin to answer the question “why you?” Your professional backstory can include how you got into the industry, what you love about the business, who were and are your mentors and why, lessons learned along the way and involvement in HAA. A critical aspect to your backstory that must be answered effectively is the reason why you left past employers. Reasons must be clear and concise and always have a positive tone or spin, even if it was a negative situation. We all know that employers can’t ask personal backstory questions such as “are you married?” or “tell me about your kids” or “have you ever had any health issues?” Though, here’s something to consider. Why not share elements of your personal life that reveal your character or core values and helps answer “why you.” Here are two examples: “One thing you won’t see on my resume is that I’m a husband of a cancer survivor, and the most important lesson I’ve learned through that journey is… “You mentioned how demanding this job can be. Well, I put a lot of value in my physical fitness and well-being. In fact, I’m training to complete my first triathlon. It’s not easy and requires a lot of discipline, but I’m determined to see it through.” Toot Your Own Horn Wisely You’re awesome and you know it, though you might be reluctant or uneasy talking about how awesome you are because you don’t want to be considered a braggart or a diva. Quite simply, it's all how you deliver the message of “I’m awesome.” Supreme confidence tempered with humility is the recipe for the message you want to send. Here’s an example: “Honestly, I think there are three key things that makes me a good match for this position – (reason #1), (even better reason #2) and (best reason #3). But, I also realize it
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won’t be easy. I know I will have to work very hard every day to achieve my goals for this company. I also realize I do not know everything, and I can always continue to grow and learn from my bosses and my colleagues along the way.” If you are not sure what to say about yourself, make a list – a top 20 or A-to-Z list – of all the ways to sell yourself. It should include words or phrases that describe your skill sets, intangible qualities or core values and examples or personal stories where you demonstrate those attributes. Whether you are asked to or not, be ready to share a story or two that shows how you overcame a difficult situation, solved a difficult problem or rose to a specific challenge. When telling the story, break it down into three parts: 1. Backstory: just enough information to explain the situation, 2. Action steps: what you did to get through the situation, and 3. Results: the outcome, achievement, or the lesson learned. Questions Part of nailing every successful interview is asking great smart questions. Smart questions can do three important things: 1. Help you figure out if this job with this company working for this person is really something you want. 2. Help reveal the hiring manager’s needs, wants, expectations, pet peeves, and hot buttons. 3. Help you to continue to build a strong case for “why you.” How can asking great questions sell me to the interviewer? Here are two examples of a smart question asked in a way that strengthens your case as to why you: “It’s very important to me to be clear on exactly what my boss expects from me so I can help them achieve their team objectives. What kind of milestones would you need me
to reach in the first 30, 90, or 180 days?” “Success and achievement are things I truly strive for in my career. What are things or people helped you achieve success?” Finish Strong No matter how long the interview lasts, when the interviewer is ready to wrap it up, they are likely to say, “I don’t have any other questions. Do you?” Finish strong with these these suggestions: Ask the tough question politely, “My only question is what do you think? Do you think I have what it takes to be successful here and do you have any concerns about me or my experience?” What this does is give the interviewer the opportunity to give you their evaluation and their concerns, which gives you the opportunity to overcome any concerns before you leave. Whether you have the guts to ask the tough question or not, in order to finish strong, you must take advantage of this last opportunity to share how interested (or even excited) you are about the opportunity to work for them and the company and, more importantly, why. Tell them why you are the person for the job based on what you learned is most important to them. One of life’s great feelings is walking out of an interview and not just feeling like you nailed it, but knowing you nailed it. Knowing you made an incredible case of why you and why they would be foolish not to hire you. So good luck on your next interview and may you nail it every time. John Garcia is director of national recruiting for Hire Priority Staffing. Hire Priority is celebrating 25 years in the staffing industry. Garcia can be reached at 713-936-9409, email jgarcia@hirepriority.com or visit www.hirepriority.com.
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Tap into the power of your personality with these seven tips to boost your likeability and leasing prowess. By
AMY KOSNIKOWSKI DILISIO, Sprout Marketing
Seven Ups
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e’ve all heard, “You never get a second chance to make a first impression.” Did you know that you are perceived as likeable or unlikeable by others in mere seconds? A positive first impression is very important in the multifamily industry. Our customers, current and future, judge us by our curb appeal, quality and services. People also define our abilities, product knowledge and experience instantly. This could be a serious dealbreaker for many people. The fact is, people want to do business with, or buy or lease from, people they like. It is a fundamental cornerstone of successful leasing that we put our best foot forward and create an immediate positive impression. That positive impression first begins with being likeable. If your prospect likes you, he or she will connect with you and be open to answering questions and engaging in a conversation about his or her needs and wants in an apartment. This “like” will result in a trusting relationship as we share community information and assist that prospect in finding the ideal home. We can focus on certain actions and ideas that will positively impact first impressions and likeability. When executed properly, the following tips can help you attract people who may not otherwise find you naturally likeable.
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Appearance Did you know that 55 percent of a person’s opinion is determined just by physical appearance?* In reality, what you wear is not a shallow consideration – it could be a dealmaker or breaker. Come in every day dressed, pressed and ready to impress. Being appropriately dressed for your particular role and responsibility will match what the customer “expects” you to wear. It also shows your pride in your role and contributions to the community. (*source: Society for Personality and Social Psychology) Be You! The more at ease you are, the more another person can get to know the real you. Be genuine and comfortable in your own skin by showing your personality and uniqueness. Letting the real you shine will be a natural draw to others. Smile A pleasant and sincere smile is one of the best ways to make a great first impression. It is proven that humans are naturally attracted to others who are smiling. Be aware of your facial expressions. Did you know that smiles have a powerful
effect on us? Research at Duke University shows that the human brain prefers happy faces, and we can spot a smile at 300 feet – the length of a football field! Smiling not only stimulates your own sense of well-being, it also tells those around you that you are approachable and trustworthy. When you smile at someone, you are almost always guaranteed a smile in return. A Good Solid Handshake The handshake is a universal sign of welcome and is one of the most important nonverbal communication cues because it can set the mood for the entire conversation and meeting. A firm handshake will give you instant credibility while a weak one can make you appear weak or untrustworthy. Eye Contact Keep your head up and look the person you are having a conversation with in the eyes. Good eye contact lets others know that you are interested in them and interested in the conversation. Be Polite Put polished manners to work in all interactions with prospects and customers. Residents and prospects alike will notice your courteous, kind and thoughtful gestures and actions. Classic phrases that we can all weave more into our conversations include: Thank you. It would be my pleasure. I would love to assist you with that. How may I help you? You’re welcome. Be Enthusiastic Be excited about your product, services and all that your community has to offer. Your passion and positive attitude will be infectious and will make you approachable. You now have seven stellar ways to increase your likeability factor. Remember, people lease because of you. They renew because of you, and they will refer their friends and family because of you. It all starts because they liked you! Amy Kosnikowski Dilisio is a national speaker, industry educator and vice president of business development and education with Sprout Marketing, a boutique multifamily marketing firm. She is presenting the kickoff seminar in this year’s APPLE Workshop Series on Tuesday, February 17. See Page 22 for details. Sign up for the free Sprout newsletter at WatchYourBusinessSprout.com or contact Amy@WatchYourBusinessSprout.com.
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Excellent service is a hot commodity, and it requires a certain amount of mental flexibility and openness to changing what you are doing in order to improve. Even a little improvement is far better than no improvement. Lead your team and company to make changes that benefit everyone.
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Learning about trends in the industry can help your team provide the best service. By
MARK CUKRO, Service Team Training
Always
Improving T
rends are supposed to innovate and improve your business, yet there are many that have little purpose other than being the new thing that everyone else is doing. The purpose of a trend in business or service is to provide a solution to a challenge that will benefit everyone. However, too many business leaders follow trends with great intentions but are puzzled when they do not generate the changes hoped for. Here are a few thoughts to consider whether you are trying to improve service and customer satisfaction, hire better technicians or office personnel or make a change in technology. Only follow trends that benefit your business and the customer. Do not follow trends for the sake of keeping up with your peers or competitors. Often, not being like your competitor is what your customer or resident appreciates the most. As in any business, there are trends that we adapt and follow to keep up with changes (such as design, apparel, paint color schemes, appliances, flooring or fixtures) that are important to the success of our business, but there are also core fundamentals that shouldn’t change and will always have a significant impact on businesses, services and most importantly our customers.
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Focus on trends that improve your business. Software for the service team is increasing in popularity and can be very beneficial for streamlining processes and reporting and to identify areas of opportunity. However, for some properties or small companies it may not be needed, and the best technology is still a pen, a legal pad and a cell phone. Technology should enhance and improve the impact of a human being with a customer, not replace it. Know when to avoid a trend. Avoid following trends that conflict with your company’s philosophy, values and beliefs and could send a confusing or mixed message to customers and associates. Knowing when not to act is often an overlooked trait. If you expect a trend to be short-lived, give it considerable thought prior to acting upon it. Stand out, and don’t be afraid to make a trend instead of follow it. Very often customers, employees and shareholders appreciate what makes you different from everyone else more than what makes you similar. Of course excellent service is universally appreciated, but uniqueness is remembered as well. Keep abreast of new trends and ideas for service. Scan and engage in forums and discussion boards. Talk with people and companies that do things differently. You may get
some excellent insight and be open to challenging the way you think about how things are being done. Often what prevents people from changing is how well they believe they are already doing something. Make it a priority to find excellent technicians. It is becoming increasingly difficult to find excellent technicians for many reasons, one being the overall shift in the education system that has almost eliminated trades as an educational option. While there are plenty of excellent technicians in the industry, making sure you can attract and keep them is a trend worth keeping up with. I will cover some great solutions for this issue in the upcoming “Trends in Maintenance” APPLE workshop (see Page 22). Attend two or three industry trade shows a year. Attending industry events or trade shows is always a good idea, and it can be an excellent source of ideas and information. You’ll get to see new concepts, approaches, products and services specifically for our industry all under one roof. I have had people tell me they don’t want to attend, but after they go they are always glad they went and usually say, “I am really glad you sent us!” Put your team in the company of industry experts and it will reinforce innovation and spark change for improvement. Solutions are found by the person who seeks them.
Free for job hunters: • Find the right job to fit your skills • and experience, or • Post an anonymous resume • so recruiters can find you.
Visit other industries, companies and properties. See how you are greeted and treated and what stands out. Talk with people and observe. I walk away with different ideas every time I visit another property, industry or business. It may be something as simple as a greeting or a process that you can change, adapt or incorporate that makes every minute of your time worth it. Excellent service is a hot commodity, and it requires a certain amount of mental flexibility and openness to changing what you are doing in order to improve. Even a little improvement is far better than no improvement. Lead your team and company to make changes that benefit everyone. You can adapt and overcome, or resist and become obsolete. The choice is all yours. Be the person, the team and the property that lead the way. Make your own trends and stand out among your peers. Soon, everyone will be trying to be more like you. Mark Cukro is president of Plus One Consulting Inc. and a frequent presenter for HAA and other apartment associations. Contact him at 704-363-6236 or mark@serviceteamtraining.com, or visit www.serviceteamtraining.com for more information. See Page 22 or www.haaonline.org for details on his APPLE seminar on February 24.
Inexpensive and specific for employers/recruiters: • Specific to the multifamily industry, narrowing your search. • Pinpoints your audience with qualified, quality leads.
SAVEMONEY
HIRERIGHT
TARGET JOBLINE QUALIFIED LEADS www.haaonline.org jobline@haaonline.org 713-595-0300
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Get Involved VolunteerHAA The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Committee and club members face the challenge of getting involved to carry out the duties and purpose of each club and committee. Some general responsibilities of committee and club members include a commitment to attend all meetings and help develop marketing strategies (i.e. telemarketing, developing handouts, fliers, articles). To serve on any of these committees and clubs, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below. Education education@haaonline.org Education Advisory Council HAF Fundraiser Committee* Career and Community Development Committee Government Affairs govaffairs@haaonline.org HAA Better Government Fund* Century Club* Media Relations Committee Fair Housing Committee Strategic Growth Committee Membership members@haaonline.org Ambassador ONE Society Go-Getter Membership Recruitment Club Expo Exhibitor Committee* Community Outreach shinkley@haaonline.org Community Outreach Committee Product Service Council* Resident Relations resrel@haaonline.org Resident Relations Committee *Note: These committees have specific requirements for membership. Contact HAA for details.
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On the Scene with HAA Resident and Media Relations HAA/Channel 11 Phone Bank Monday, November 9 at the KHOU Channel 11 Studios HAA members and staff answered hundreds of resident questions in a renters rights phone bank for KHOU Channel 11 on November 9. Many thanks to our intrepid volunteers, who served 442 callers in three hours – our biggest volume of calls to date! Thank you to our volunteers: Chris McCombs, Rasa Floors Victoria McCarty, Marquette Management Arrie Colca, Craven Carpet Javier Mendez, For Rent Media Solutions Fernando Garcia, The Liberty Group Blanca Anderson, Asset Plus Norma Alvear, SMI Realty Kristina Fazenbaker, The Liberty Group Shawn Osborn, Prism Electric Frank Farrera, Judwin Properties Marissa Garcia, Greystar Keana Howard, Greystar Dixie Caldwell-Greer, The Liberty Group Erica Windham, The Augusta Apartments Maria Vazquez, Asset Plus Robert Lopes, Relik Realty Gracie Love, SMI Realty Kristin Settles, Relik Realty Nikki Sekunda, The Liberty Group Jackson Reyes, The Liberty Group Krista Hoffman, The Liberty Group Arely Pena, The Liberty Group Tessa Hernandez, The Liberty Group Veronica Mier, Rockstar Capital Management Want to get involved? HAA will be taking part in another phone bank on February 9. Contact Mercedes Sanchez at msanchez@haaonline.org for details.
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On the Scene with HAA HAA Open House Thursday, January 14 at the HAF Education Center More than 88 members joined the Houston Apartment Association and Houston Apartment Foundation for an Open House held at the HAA offices. Staff from each department and Product Service Council members were available to explain how members can become more involved with HAA and the many ways the association can help them network, learn and grow.
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On the Scene with the HAA NEXT NEXT Holiday Mix-N-Jingle Sponsored by 1 FSI Construction Inc. Thursday, December 17 at The Mosaic on Hermann Park
1
The ugly Christmas sweaters were out in force as the NEXTers enjoyed an evening of fun and festivities to celebrate the holiday season. Thanks to the beautiful Mosaic on Hermann Park for hosting the festivities and sponsor FSI Construction Inc.
MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA members 35 and younger. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next or contact Emily Hilton at ehilton@haaonline.org. 58
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“Bee”-G-F!
G N I L L SPE BEE! W-I-N-N-E-R!
embers!
pen to all HAA m
ary 4 • O Thursday, Febru
rk Blvd.
, 4810 Westway Pa
nter HAF Education Ce
bidding tion from the audience by ac e th on in t ge n ca ms available Spectators and tea ge, with easy/difficult words sta on ers ell sp !) ge ota GF) – sab to save (or Better Government Fund (B A HA e th fit ne be ll wi s ed for purchase. All proce ment industry. your local PAC for the apart ins r ion beg r and Cash Ba t a r t s i g e e n R n speller – Di Bee m. – 5:30 p. to 6:30 p.m. Live Spelling nated as the – sig m. 5:30 p. to 8:30 p.m. ne person de $500 o e– m. 6:30 p. eight (8) with table on stag / f o ch m a Tables ting your tea tors – $50 e a n t represe l tickets/spec ua Payment must be made by personal credit card Visa, MasterCard, American Express Individ
or Discover or personal check payable to HAABGF. Payment must accompany registration. HAA is prohibited from accepting corporate contributions for PAC events. Name _______________________________________________ Company_____________________________________________ Phone (____________)__________________________________ MC____ Visa____ AmEx____ Discv_______ Credit Card #___________________________________________ CCS Code____________ Exp Date__________ Name on Card___________________________________________ ___________ Table of 8 @ $500 per table with one designated speller on stage ___________ Spectators @ $50 each Mail completed form and payment to: HAA NEXT Spelling Bee, 4810 Westway Park Blvd., Houston, Texas 77041. Credit card registrations may be emailed to education@haaonline.org or faxed to 281-582-1508; payment must accompany registration.
Sponsored by Brandt Electrical and FSI Construction Inc.
Produced by
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On the Scene with the APPLE PROGRAM APPLE “Upfront” Luncheon Sponsored by 1 Best Plumbing, 2 Brooke Furniture Rental and 3 CORT Furniture Rental Friday, January 8 at the HAF Education Center The Houston Apartment Foundation hosted a special introductory luncheon to showcase the coming year of the Apartment Property Professionals' Learning Exchange (APPLE).
1
2
3
NOURISH YOUR CAREER IN 2016. The Apartment Property Professionals' Learning Exchange features some of the best, most-acclaimed national speakers in the industry covering timely and engaging material you can't afford to miss. To find out more about the program, see Page 22, online at www.haaonline.org or contact the HAF Education Department at education@haaonline.org. 60
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HAA has
its benefits
A supplier membership in the Houston Apartment Association can be the key to your business success in the multifamily market. Marketing your goods and services through HAA will give you an edge on your competition as you establish name identification. General Membership Meetings Face-to-face contact in a social setting with apartment industry personnel. Meetings vary from a chili cook-off to a dinner awards presentation. Watch for special announcements and check the HAA Calendar for more on upcoming events. Committees and Clubs Volunteer opportunities to work with industry peers in activities that help the association accomplish its goals and objectives. Pictures of the club volunteers are featured in ABODE magazine every month. You could have your photograph in the magazine and new clients would recognize you before making a sales call. ABODE Magazine HAA's monthly publication is read cover to cover and loaded with interesting, informative articles from industry insiders and free to HAA members. Directory & Buyer's Guide The Yellow Pages of HAA, one copy is given to all members and each property in January. This is the primary reference source used by apartment personnel to contact HAA supplier members. Supplier members have one alphabetical and two categorical listings. Display advertising space is available. Education Conference & Expo Market your company at this annual trade show with more than 250 exhibitors and more than 2,000 attendees and potential clients. The show is free to all apartment community personnel. Sponsorships Have your company name in the Vendor Spotlight at an HAA event. Most of our events target your audience by having a commercial read to the audience about your company. We sell all sponsorships in an auction format in January and June. Hyperlink at HAA Online HAA member companies have the option of being listed in the HAA Member Links directory. With only your permission (this service is free) we can post a link to your company's Web site. Mailing Labels/ Electronic Mailing Lists Send out your own marketing piece or mailer to multifamily members. Visit www.haaonline.org for more details.
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On the Scene with HAA Volunteer Appreciation Party Thursday, December 10 at Lincoln Bar HAA thanked our volunteers with a holiday party that mixed “Red, White and Yule.� Members put on their best patriotic holiday gear for the event held at the Lincoln Bar on Washington Avenue. Congrats to the best costume winners Grant Crowell and Blanca Anderson. During the event, a check for more than $7,900 was presented to the American Red Cross from funds raised during the HAF Chili Fest.
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2 0 1 6 H A A B G F R E G I S T R AT I O N F O R M
Take a seat at the table to support your business and our industry
The Houston Apartment Association Better Government Fund is the political action committee of the Houston Apartment Association, a non-profit trade association representing the area apartment industry. Without political capital, our industry would not be as successful in representing you or your clients’ interests, and thus, your financial well-being. The HAABGF participates in local and state political campaigns, helping candidates who support the apartment industry and its supplier businesses. You can participate in the HAABGF on several levels: Non-Voting Century Club Members • $100 • Attend all regular HAABGF functions at member pricing, • but has no voting privileges. • Members are recognized in the October issue of • ABODE magazine. Century Club Members • $125 • Benefits listed above, and • Group voting rights, though their Century Club Representative.
TThe HAA Better Government Fund PAC is our industry’s voice in government. We need your participation and dollars to keep that voice strong.
Trustees • $500 • Benefits listed above, and • An individual vote on HAABGF decisions. • Invitations to special events and meetings with legislators, • including elected officials receptions.
2015 Advocacy Wins • Saved you $5.5 million in mandatory carbon monoxide alarm retrofitting requirements • Blocked annual signed fire self-inspection requirements • Protected properties from being forced into participating in Section 8 program • Ensure new City of Houston code contained revisions sought by HAA members
Steering Committee • $1,500 • Receives all of the above, and • One vote for every $500 contributed. • Sets the agenda for the HAABGF. • Acts as the PAC Board of Directors. • Invitations to Steering Committee Meetings held three to • four times per year.
2016 Elections • Presidential Elections • Congressional Seats • Texas Legislature Races • Harris County Justice of the Peace & Constables • Other County Officials
And don’t forget to add FAST TRACK!
Guarantee your place at the table and save time too. You will automatically be pre-registered and paid for a minimum of six luncheons, with your badge waiting for you at the door.
To join the HAA Better Government Fund, make your non-corporate check payable to HAABGF. By law, we cannot accept corporate checks. Funds are not tax-deductible.
I am a: _____Owner Member
_____Non-Voting Century Club $100
_____Supplier Member
and YES! I want to invest in the HAABGF as (check one):
_____Voting Century Club $125
_____Trustee $500
_____Steering Committee $1,500
Name: _______________________________________________________________________________________________________________________________ Company: ___________________________________________________________________________________________________________________________ Address: ___________________________________________________________________________________________________________________________ Phone: _____________________________________ Email: _________________________________________________________________________________
Home Address: ______________________________________________________________________________________________________________________ Please note relationships with any elected officials: _______________________________________________________________________________________ If paying by credit card (please circle):
AMEX
Visa
Discover
MasterCard
Number:__________________________________________ Expires:________ CSC:____Name on card:______________________________________________ I was referred by _____________________________________________________________________
_______ Sign me up for FAST TRACK! For an additional $150, be prepaid for all 2016 lunches with a savings of more than $80! You must also join the BGF at a minimum of $100 to participate in Fast Track. The $150 Fast Track payment can be made with corporate funds. Paid for by HAA Better Government Fund, Stacy Hunt, Treasurer.
For more on HAABGF, visit www.haaonline.org/haabgf.
Return form to govaffairs@haaonline.org, fax to 281-582-1520, or mail your payment to: HAABGF, 4810 Westway Park Blvd., Houston, Texas 77041. For more information, contact Mercedes Sanchez at 713-595--0302, msanchez@haaonline.org.
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On the Scene with HAA Volunteer Appreciation Party
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Thank you Management Districts! The Houston Apartment Association would like to send out a big thank you to the following Management Districts for partnering with HAA and providing RCR screening services to the multifamily properties in each of their areas:
· Spring Branch Management District · Brays Oaks Management District · Hobby Area Management District · Greater Sharpstown Management District · International Management District
Thanks to these districts for helping our communities.
a service of
in partnership with
For more information or to subscribe, call 713-595-0330, email rcr@haaonline.org or visit us online at www.haaonline.org/rcr. www.haaonline.org
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Welcome Mat
Introducing DECEMBER NEW MEMBERS
OWNERS
SUPPLIERS
Buy It Real Estate Investing Scott Yale 2667 Orchid Drive Richardson, TX 75082-4247 972-804-9902 16007 Onion Gulch Circle
DeNyse Companies Andi Baillie 32115 Dobbin Hufsmith Road Magnolia, TX 77354 770-942-0688 Advertising – Outdoor Signs
Check List Assets LLC Bret Beitler 12430 Oxford Park Drive #823 Houston, TX 77082-2586 512-923-3995 Referred by Del Walmsley Chris Hale Chris Hale 541 West Fork Webster, TX 77598-3297 713-857-9719 East to West Management Inc. Edward Wong 15565 Brookhurst St. #B Westminster, CA 92683-7584 714-839-6876 307 Avondale Fore Property Company Peggy Walker 1741 Village Center Cir Las Vegas, NV 89134-6303 702-405-1261 Washington Skyline Apartments LU4HM LLC Michael Jones PO Box 278 Friendswood, TX 77549-0278 832-573-2483 Referred by Carlos Neto Pecan Villa Apartments LLC Dwain Camp 5855 Sugar Hill Drive Houston, TX 77057-2053 832-971-1654 Pecan Villa Apartments Referred by Del Walmsley Solarez Hillsboro LLC Roberto Tavarez 4935 Jarl Court Katy, TX 77449-4876 Panama Estates Apartments Referred by Del Walmsley
Gordon, Kurt, Dalal Associates LLC Sharon Davis 7111 Harwin Drive #282 Houston, TX 77036 713-266-2886 Collection Agencies Hinton Construction Co. Inc. Dakota Hinton 110 Dalton St. Shreveport, LA 71106-7402 318-688-1288 Building Contractors General Contractors Referred by Crystal Jackson, CAM,CAPS Insgroup Inc. David Kapiloff 1455 W. Loop South 9th Floor Houston, TX 77027 713-541-7272 Insurance Insurance Consultants Referred by Dick LaMarche Springbok Valet Trash Solutions Chris van der Westhuizen 5762 FM 1960 East Humble, TX 77346-2730 281-684-0014 Garbage Collection Trash Service – Valet
Are you a supplier seeking a mentor?
The Energy Link LLC Greg Novich 1640 Powers Ferry Road Building 19 #300 Marietta, GA 30067-5491 682-213-1962 Energy Provider Utility Management United Painting Restoration Kevin Carbajal 7502 Camino Verde Drive Houston, TX 77083-3940 832-597-2557 General Contractors Painting Contractors
ALL SUPPLIER MEMBERS are listed online at haabuyersguide.com, searchable by product/service category or company name. 66
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Resident Relations, continued from Page 14 Due to the strong mildew odor during move-out inspection, management found it necessary for an outside contractor to clean the air ducts and deodorize the apartment. To show the management’s appreciation to the resident for her residency, a $75 credit was applied to her account to offset part of the damage charge and management felt the resident was charged accordingly. Enclosed were copies of the statement of security deposit account, move-in condition form and lease. Pictures were also provided. The Committee’s Decision The committee decided in favor of the resident with adjustments to be made. It was decided the resident had acted with diligence to clean the apartment. The resident also stated the office was aware that the air conditioning did not work and she had to shampoo the carpet. She was instructed by the leasing agent to leave the windows open so the carpet could dry. Because of those instructions, the committee decided management should remove the carpet and pad charge of $982.17 and a deodorizing charge of $142.90 due to lack of proof this was required. After the adjustments were made, the $20.82 account credit and other charges justified, management was to refund the resident $393.71. The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final. If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance. Renters can be referred to HAA by calling 713-595-0300 to speak to a trained consultant Wednesdays from 9 a.m. to 1 p.m., and Thursdays and Fridays from 9 a.m. to 1 p.m. and 2 p.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.
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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE
JOIN THE TEAMS!
Come learn and grow with one of HAA’s most active organizations – just for supplier members.
H
AA’s Ambassadors are making their way around town to bring energy to the association and share valuable information with supplier colleagues. What is the Ambassador ONE Society? This “Organized Network Exchange” is composed of supplier member volunteers who represent the Houston Apartment Association. The Ambassadors develop and reinforce relationships among product and service companies and strive to promote professionalism in the multifamily industry. They are tasked with sharing industry news as well as contacting new and current property management members to keep them up to date on HAA benefits and services as well as upcoming events. If you are lucky enough to have an Ambassador visit your property, take this opportunity to gain valuable information about HAA and get more involved. They are your resource for updates on HAA happenings and industry news. The Ambassador will be sure to not take too much of your time, but their efforts will help HAA better serve you. As a supplier, getting involved with the Ambassador ONE Society can increase your customer base as you contact HAA members. The initial contact is a great opportunity to introduce yourself as a volunteer of HAA along with your company. After tending to HAA business, give your business card and follow up with a thank you note. Each month, HAA hosts a meeting for the Ambassadors to network and share industry leads. HAA supplies Ambassadors with a list of members to contact and in turn, Ambassadors reach out on behalf of HAA and share updates amongst each other. When changes occur at a property, the volunteers work together to find out more information about management changes as well as product or service needs associated with those changes that may benefit another Ambassador. The sharing of property information proves to be a huge help in keeping supplier members versed on industry happenings. The Ambassadors are representatives of the HAA and act as a bridge to promoting benefits and services to property teams. They make HAA’s connection with members stronger and long lasting.
Mark your calendars and join us! Meetings are held on the first Wednesday of each month: February 3 March 2 April 6 May 4 June 8 July 6 August 3 September 7 October 5 November 2
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1
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3
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1. Team HAAppy Campers. 2. Ambassador Co-chair Laura Lestus, The Liberty Group. 3. Ambassador Co-chair Debra Knight, Valet Waste. 4. Team Prestige Worldwide. 5. Team A,mped UP Ambassadors.
Correction: Patrick Sheahan, Sherwin Williams, has 15 bazillion points! Just kidding – he has 19 points and was left off the Ambassador ONE Society members list in the January issue. ABODE regrets the error.
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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Alliance Residential Company: Pine Creek Ranch Apartments, 240 units at 3600 College Park Drive in Conroe. • American Realty Investors: 2111 Holly Hall, 569 units at 2111 Holly Hall. • CLMS Management Services LP: Walnut Creek Apartments, 280 units at 11411 Green Plaza Drive. • Dakota Enterprises: Red Pines Apartment Homes, 244 units at 3823 Red Bluff Road in Pasadena. • The Dinerstein Companies: Millennium Kirby, 378 units at 7600 Kirby Drive Houston. • Finlay Management: Vibe at Clear Lake, 180 units at 506 S. Austin in Webster. • First Choice Management Group: Pointe Plaza Apartments, 80 units at 2790 West T.C. Jester Houston. • Gatesco: The Presidio at Clear Lake Apartments, 313 units at 16201 El Camino Real. • Integrity Asset Management LLC: Copper Cove Apartments, 270 units at 12903 Brant Rock Drive. • JS Management Co.: The Edgewater at Klein, 228 units at 7303 Spring Cypress Road in Spring. • Madera Residential: The Crossings at Sedona Square I & II Apartments, 250 units at 11715 S. Glen Drive. • Midtown Properties Inc.: 2300 Park Apartments, 20 units at 2300 Park, and 4115 Drake Apartments, 16 units at 4115 Drake. • Milestone Management: Champions Park Apartments, 246 units at 13050 Champions Park Drive, and Champions Centre Apartments, 192 units at 13222 Champions Centre Drive. • Pecan Villa Apartments LLC: Pecan Villa Apartments, 20 units at 7627 Pecan Villas. • Robbins Property Associates: The Landings at Steeplechase, 290 units at 9001 Jones Road. • ROE Management: Carlisle Apartments, 129 units at 9898 Forum Park Drive. • Scenic Property Group: Oak Creek Apartments, 176 units at 2213 N. Frazier in Conroe. • Solarez Hillsboro LLC: Panama Estates Apartments, 21 units at 13931 Hillsboro St. • Urban Southwest LLC: Aspen Ridge Apartments, 256 units at 10555 Spice Lane. • Vesta Management LLC: Lafayette Village Apartments, 250 units at 4822 E. Sam Houston Pkwy. North, and Bristol Apartments, 248 units at 1303 Greens Pkwy. in Houston; Brazoswood Apartments, 72 units at 255 E. Brazoswood Drive in Clute; Hampshire Court, 159 units at 3400 Burke Road in Pasadena; Wyndham Park Apartments, 184 units at 2700 Rollingbrook Drive in Baytown; Windshire Apartments, 252 units at 4415 S. Shaver in Pasadena; Regency Park Apartments, 252 units at 10600 Southdown Trace Trail, and Tarrington Court Apartments, 153 units at 10603 Southdown Trace Trail in Houston; and Lakeside Villas at Cinco Ranch Apartments, 160 units at 10441 Spring Green Blvd. in Katy. • AMG Realty Group: One Westfield Lake Apartments, 246 units at 2800 Hirschfield Road in Spring. 77373-7457 • Allied Orion Group: The Block at Montrose, 62 units at 1504-1528 California St.
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People on the Move Brandon Brown and Jamie Mullin are now managing partners of LMI Capital. Mark Moore is now the regional vice president for the Houston/ Metropolitan region for Finlay Management. Moore Kristina Welch is the new national multifamily director for Promaxima Manufacturing. Francis Property Management has welcomed Grace Rocha, CAM, and Welch Donald Shorts. Meka Ward has joined Gaia Property Management. Nancy Trevino has joined Stonemark Management Company. Anna Garcia has joined Scenic Property Group. Diana Earls has joined Weigand-Omega Management. Stephanie Yonan, Monogram Apartment Collection Alliance Residential Company has welcomed Erica Askew. Kortney Mitchell, CAM, is now with Bell Partners. Jaime Cannizales has joined The Dinerstein Companies. Ryan Raser is now with GWR Management. Lysmel Lorenzo is now with Long Reach Associates Inc. Caroline Lara has joined Wood Residential Services. Atlantic Housing Management has welcomed Chris Armendariz. Jaquita Jackson has joined Bluestone Properties.
In the News
The Perfect Surface Inc. family welcomed a new member: Santiago Giraldo was born on November 16, 2015 at 2:59 p.m. Have something to report from your company or for yourself? Email us your news at comm@haaonline.org. www.haaonline.org
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On Site with ABODE
By HAA STAFF
A HOME BY THE PARK Century Westway Park Apartments offers residents amenities with a view of the trees.
“On Site with ABODE” features a randomly selected member property each month. Property: Century Westway Park Apartments Owner/Management: First Communities Location: 10800 Clay Road, a block inside the west Beltway and a few miles north of the Katy Fwy. on the northwest edge of Spring Branch Units: 336 Built: 2004 Web: www.century-apartments.com/century-westway-park-houston-tx Interesting features: Amenities are key for the Century Westway Park Apartments, from the preferred employer program and valet trash pickup to the many indoor and outdoor lounge areas and adjacent park. Residents especially appreciate the 24/7 package service, recently installed between the leasing office and the pool. “This was so worth the price,” said property manager Jill Houserman. “It’s wonderful – the couriers love it, and the residents love it.” When a package is delivered, the resident receives a text message with an access code to the locker where the package is stored for pickup at the resident’s convenience. Houserman says the new service has relieved a huge burden on the office staff, particularly between 4 p.m. and 6 p.m., and she advocates the system to managers at sister properties. The community shares a fence with the Carolyn Wolff Arboretum, and residents enjoy walking their dogs under the century-old oak trees. Houserman says the park is a big selling point and that some residents cut through the park to walk to work, using the property’s private gate code to re-enter on the way home. “We keep goodies in the office as well as dog treats, and there are pet stations throughout the property,” she said. “Our residents are really good about taking care of and cleaning up after their animals.” The staff welcomes residents into the office and host social events every other month, including brunches, wine and cheese receptions and a patio decorating contest and Toys for Tots drive for the holidays, and Houserman says that residents are very comfortable in using all the amenities on a daily basis, including the fitness center with towel service, the business center with new computers and the wifi-enabled community living room and veranda areas. The pool features a central fountain and a new outdoor kitchen installed in 2014. Two older grill areas will be upgraded this year. The property offers seven floor plans with one or two bedrooms, all named for Olympic host cities. All units provide washers and dryers in the unit, most full-size, as well as built-in bookcases and a wine rack over fridge, large walk-in closets and garden tubs. Some units feature glass-enclosed showers and bay windows in the bedrooms, and residents can request accent walls in selected colors. The property also offers 100 stand-alone garages for an additional fee.
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Education, continued from Page 27 with first course on Wednesday, March 2 See Page 23 for details. IROC Breakfast – March Friday, March 18 7:30 a.m. to 10 a.m. Program Fee: $25/non-members This month's topic: TBA Certified Pool Operator Course (2 days) In Spanish Tuesday, March 22 8:30 a.m. to 5 p.m. Program Fee: $349 See Page 25 for details. Leasing 101 (Day-and-a-half program) Tuesday, March 29 and Wednesday, March 30 8:30 a.m. to 4 p.m. Program Fee: $65 if payment is received by March 29; $75 at the door An in-depth introduction to the apartment industry for new leasing professionals as well as those individuals looking to learn more about the industry as a career. HAA members currently employed in the industry begin class as noon with lunch; attendees seeking employment in the industry begin class at 9 a.m. This day-and-ahalf program is all new for 2016 and includes new lease paperwork curriculum. Topics covered include: greeting & qualifying the customer, executing the lease contract, overcoming objections and closing techniques, an overview of Fair Housing and more. Students who complete the course will receive a certificate, as well as a listing of placement agencies and management companies that are members of HAA. CAM: Fair Housing Thursday, March 31 8:30 a.m. to 12:30 p.m. Program Fee: $999 member/Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2 See Page 23 for details. CAS: Fair Housing Thursday, March 31 8:30 a.m. to 12:30 p.m. Program Fee: $625 Full program Tuition can be paid per module $125 See Page 23 for details. CAM: Property Maintenance for Managers Thursday, March 31 1:30 p.m. to 5:00 p.m. Program Fee: $999 member/Tuition can be broken down into two payments of $500, due on March 2 and 31. First-time CAM candidates must begin program with first course on Wednesday, March 2 See Page 23 for details. For more on HAA Education Course and NAA Designation offerings, visit online at www.haaonline.org.
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Index of Advertisers By CATEGORY
A/C Supplies
Glass – Plate, Window, Etc.
Security Control Equipment/Systems
Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . . .5 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com
Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .71 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com
SentriForce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 888-671-2202 . . . . . . . . . . . . . . . . .www.sentriforce.com
Carpet Cleaning – Equipment & Supply
Insurance
Television – Cable
Namco Manufacturing . . . . . . . . . . . . . . . . . . . . . . .73 800-634-5816 . . . . . . . . . . . . . . . .www.namcomfg.com
Harco Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 713-681-2500 . . . . . . . . . . . . . . . . . . .www.harco-ins.com
Comcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 800-XFINITY www.comcast.com/xfinitycommunities
Carpet Installation
Landscape Contractors
Trash Hauling
Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . . .7 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com
Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .70 713-955-0990 . . . . . .www.outdoorelementstx.com
Waste Management . . . . . . . . . . . . . . . . . . . . . . . . . .61 713-354-5230 . . . . . . . . . . . . . . . . .www.thinkgreen.com
Rasa Floors . . . . . . . . . . . . . . . . . . . . . . . . . .Back Cover 713-660-7777 . . . . . . . . . . . . . . . . . . .www.rasafloors.com
Laundry Equipment & Supplies
Collection Agencies
Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 713-686-7268 . . . . . . . . .www.scott-equipment.com
Alexander-Rose Associates Inc. . . . . . . . . . . . . . .67 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com
Locks & Locksmiths
SWC Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 972-300-1700 . . . . . . . . . . . . . . . . .www.swcgroup.com
CKI Wholesale Lock Supply . . . . . . . . . . . . . . . . . .67 713-462-0704 . . . . . . . . . . . . . . . . . . . . .www.ckilock.com
Electric Contractors
Media Products
Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com
On Hold USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 800-755-4142 . . . . . . . . . . . . . . . . .www.onholdusa.com
Brandt Electrical Services Inc. . . . . . . . . . . . . . . .29 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com Fire Alarm Systems
Mirrors MirrorMate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 704-681-3459 .www.mirrormatecommercial.com
Tree Services Metro Tree Services . . . . . . . . . . . . . . . . . . . . . . . . . . .41 281-846-3780 . . . . . . . . . . . . . . . . . . . .www.mettree.com
Video Products & Services Virtual Leasing Systems . . . . . . . . . . . . . . . . . . . . . .15 281-738-1222 . . . . .www.virtualleasingsystems.com
HAA Products & Services Jobline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 713-595-0330 . . . . . . . . . . . . . . . . . . . .www.haaonline.org
Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . .65 713-595-0330 . . . . . . . . . . . . . . . . . . . .www.haaonline.org
American Fire Systems . . . . . . . . . . . . . . . . . . . . . .40 713-466-9898 . . . . . . . . . . .www.americanfiresys.com Pest Control Foundation Contractors
Apple Termite & Pest Control . . . . . . . . . . . . . . . .71 713-880-3322 . . . . . . . . . . . . . . . . . .www.applepest.com
Foundation Specialists . . . . . . . . . . . . . . . . . . . . . . .14 832-767-1115 . . . . . . . . .www.foundationexperts.com Plumbing Contractors Furniture – Outdoor
AAA Plumbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 713-462-4753 . . . . . . . . . . . . . . . . . .www.aaaplumbers.com
Texacraft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 800-231-9790 . . . . . . . . . . . . . . . . . . .www.texacraft.com Resident Screening Service Gates & Gate-Operating Devices
CoreLogic SafeRent . . . . . . . . . .Inside Front Cover 888-297-8821 . . . . . . . . . . . . . . . . . . . .www.saferent.com
Meyer Smith Inc. (Houston Gate) . . . . . . . . . . . . .61 713-862-7339 . . . . . . . . . . . .www.meyersmithinc.com Resurfacing General Contractors
Perfect Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 713-952-0202 . . . . . . . .www.perfectsurfaceinc.com
Camp Construction Services . . . . . . . . . . . . . . . . . .1 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .10 877-511-2962 . . . . . . . . . . .www.cottoncompanies.com FSI Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 832-767-1115 . . . . . . . . . . . . .www.fsiconstruction.com MultiFamily Services . . . . . . . . . . . . . . . . . . . . . . . . .73 713-266-9100 RENCON . . . . . . . . . . . . . . . . . . . . . .Inside Back Cover 713-666-3636 . . . . . . . . . . . . . . . . . . . . . .www.rencon.com
Roofing Contractors State Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 281-293-7000 . . . . . . . .www.stateroofingtexas.com
Screens Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .53 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com
Want to see current and previous issues of ABODE online? Go to http://tinyurl.com/HAAlibrary or http://issuu.com/haa_abode. Or view this issue on your iPad or smartphone at http://issuu.com/haa_abode/docs/abode_feb2016.
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MarketLine By BRUCE MCCLENNY, President, ApartmentData.com
HOUSTON 90.6% $966/mo. 109.9¢/sq.ft./mo. 879 sq.ft.
Past 12 Months: 5.0% rental rate growth 13,262 units absorbed
•
•
• •
– 90.0
– 89.0 96.0 –
– 88.0 94.0 –
•
Recently Opened (12 months): 74 communities 21,192 units
98.0 –
•
Occupancy (%)
Operating Supply: 2,607 communities 606,431 units
Rental Rate (¢/sq.ft./mo.)
Snapshot Occupancy: Price: Rental Rate: Size:
• • • • • • • • • • •
• • • • • • • •
– 87.0 Under Construction: 102 communities 28,969 units
Dec 15
Oct 15
Sep 15
Aug 15
Jul 15
Jun 15
Apr 15
May 15
Mar 15
Feb 15
Jan 15
Dec 14
Nov 14
Oct 14
Sep 14
Aug 14
Jul 14
Jun 14
Apr 14
May 14
Mar 14
Feb 14
Proposed Construction: 56 communities 16,208 units
Jan 14
Dec 13
92.0 –
History of Effective Rental Rate & Occupancy for All Units
Hottest Submarkets Over the Past Three Months
Concessions
Annualized % of Market Rank Submarket Absorbed 1 Braeswood/Fondren SW 3.5% 2 Baytown 9.2% 3 Woodlake/Westheimer 10.3% 4 Greenspoint/Northborough/Aldine 7.4% 5 Northline 4.2%
Rental Rate Growth % 1.6% 0.8% 0.5% 0.5% 0.6%
Total Units Class w/Concessions All 172,143 A 65,781 B 52,953 C 41,451 D 11,958
% of Total Units 28% 44% 24% 24% 19%
Average Special -2.0% -3.8% -1.1% -1.1% -1.0%
Citywide Effect -6.4% -7.9% -4.3% -4.8% -5.5%
One Month Free = -8.33%
THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 41 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.
TEXAS
Dallas/Ft. Worth
San Antonio
Austin
Occupancy: Price: Rental Rate: Size:
Occupancy: Price: Rental Rate: Size:
Occupancy: Price: Rental Rate: Size:
93.2% $969/mo. 111.5¢/sq.ft./mo. 869 sq.ft.
90.5% $864/mo. 102.2¢/sq.ft./mo. 845 sq.ft.
92.0% $1,134/mo. 130.2¢/sq.ft./mo. 871 sq.ft.
Past 12 Months: 8.1% rental rate growth 18,927 units absorbed
Past 12 Months: 5.0% rental rate growth 4,409 units absorbed
Past 12 Months: 7.1% rental rate growth 8,687 units absorbed
Operating Supply: 2,811 communities 644,056 units
Operating Supply: 816 communities 169,521 units
Operating Supply: 849 communities 193,879 units
www.haaonline.org
ApartmentData.com has been providing apartment data and marketing products since 1986. ApartmentData.com covers Texas’ four largest metro areas and provides real-time access for property specific information, market surveys and historic submarket data for more than 1.3 million apartment units. For more information, contact Bruce McClenny at 800-595-8730. © 2016 ApartmentData.com February 2016
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Back Page
with News from around the COMMUNITY
HAA Members Step Up and Give Big This past holiday season, along with the People and Pets Food Drive, HAA’s Apartment Angels program partnered with the Alliance of Assistance Ministries (ACAM) to help make the holiday better for the families they serve. ACAM provided HAA with a list of needed items for 12 ministry locations all around our city and in true HAA member fashion, each ministry received money and items. Many thanks to all for your generosity.
Thanks to our Food Drive and Apartment Angel Supporters: Milano Apartments Vizcaya Apartments Lodge at West Oaks Western Ridge Apartments Village of Briar Forest Apartments Alliance Residential Cape Colony Apartments Sunrise Briar Forest Apartments Alden Landing Woodlands Lodge Apartments The Preserve at Spring Creek Apartments Estancia San Miguel Apartments Woodlands Lodge Apartments San Brisas Apartments Riverwood Apartments Retreat at Westpark Apartments Preserve at Spring Creek Apartments Midtown Arbor Place Apartments Lakes at Cinco Ranch Apartments The Bellagio Apartments The Augusta Apartments 7 Seventy Apartments Harbor Cove Apartments Oak Park Trails Apartments Villages of Cypress Creek Apartments Cedar Gate Apartments Glenwood Apartments Walnut Hill Apartments Bellagio Apartments Woodlands Lodge Apartments Venterra Lofts Telfair Apartments San Cierra Apartments Residents at Pearland Town Center Phase I, II Apartments
North Post Oaks Apartments Imperial Lofts Altmonte Apartments Alden Landing Apartments 14220 Park Row Apartments Dean O’Kelley, The Liberty Group Andrea Winans, Trend Brand Solutions Howard and Karen Bookstaff Carlos Neto, Auburn Regal Yoshina Glenn, eConserveLLC Billy Griffin, Jeff Blevins, Matt Nunn, Dylan Coleman, Derek DeVries, Sheila Bailey, Diane Suits, CAMP Construction Paul Lyon, MacGray Joe Slaughter, Guillermo Gomez, Lucy Alanis, Kelly Murphy, Kyle Kotzur, Arbor Carpet Care Angela Covington, BG Staffing Courtney Lindley-Vitek, Greystar Deborah DeRouen, RentPath Kevin Fenn, Pavecon
Peggy Charles, Meyer-Smith Yvette Davis, DepositIQ Sheila Buffington, Appliance Warehouse John McClellan, Capital Waste Valet Krista Hoffman, Nikki Sekunda, Skylin Brezina, Fernando Garcia, The Liberty Group Michelle Woodward, Brittany Breaux, Erica Windham, Debbie Sulzer, Kendra Nutter, Kelly Treichel, Gina Darnell, Francis Property Management Blake Subinsky, SKLD Mechanical Matt Barger, Outdoor Elements Joe Meza, HS Services Kristin McLaughlin, Mohawk Industries Twila Bruce, Marathon Fitness Jacob Kunath, Century A/C Supply John Boriack, Veritas Equity Everitt Solis, Direct Energy Shawn Osborn, Prism Electric Greystar AAA Plumbers
ONLINE STATISTICS for the Houston Apartment Association Website and Social Media www.haaonline.org Total visits . . . . . . . . . . . . . . . . .12,958 Visitors . . . . . . . . . . . . . . . . . . . . .9,274 Most visited pages: 1. Jobline Board 2. Rental Credit Reporting 3. Rental Owner Complaint Form
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HAA Jobline Apply button cicks . . . . . . . . .3,250 Job postings for the month . . .84 Resume postings . . . . . . . . . . . . .193 Job seeker signups . . . . . . . . . . . .80
Twitter @HAAOnline www.twitter.com Followers . . . . . . . . . . . . . . . . . . .4,846
Facebook http://tinyurl.com/2ae7gnq
Houston Apartment Association Group members . . . . . . . . . . . .1,743
Linkedin http://tinyurl.com/2667ppr Houston Apartment Association Group followers . . . . . . . . . . . . .1,353
www.haaonline.org
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Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041
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