Issue 1—June 2015
Specialist Services Spotlight Welcome to the first edition of Spotlight your quarterly Specialist Services newsletter In this issue:
CQUINS - what are they and why are they important? Café venture for Edenfield service users Unity sponsors Community Hero Awards Post Incident Support RADAR shortlisted for Nursing Times award The Dragons ‘Quality’ Den is back!!! Meet our new Volunteer Coordinator, Ruqayyah!
What are CQUINS? You may have heard the term CQUIN mentioned and not be sure as to what they are or why they are important to us and our service users. CQUIN stands for Commissioning for Quality and Innovation. They were introduced in 2009 to make a proportion of the money the Trust receives dependent on us being able to show improvements in quality and innovation is specific areas. They are set every year and last year the Specialist Services Network had eight CQUIN schemes to work towards and contributed to two trust-wide ones. All Specialist Service Network CQUINS were successfully completed by March 2015. An example of such a scheme is the Deaf Recovery Package CQUIN. The John Denmark Unit, in collaboration with other mental health and deaf services in England, developed a new recovery tool and package for deaf service users. “All About Me” is a recovery package designed by deaf service users, for deaf service users and is now being used to structure recovery planning nationally.
CQUINS don’t just relate to patient care but also carers. Both the Adult Secure Services and the Gardener Unit had CQUINS relating to carer involvement and engagement. Carers were consulted about their experiences and outcome plans have been developed in response. As a direct result, a new carers information pack has been introduced and a welcome video has been made which is now shown in reception areas. Adult Secure Services have introduced a Carer Engagement Strategy that outlines what engagement means and in the next 12 months they will be rolling out a framework for engagement across the Network.
The National Deaf Recovery CQUIN Group
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Café Success for Service Users In April 2015, the Occupational Therapy team at the Edenfield Centre along with current service users took over the running of the on-site café which is open to staff, patients and visitors. This has been an exciting opportunity to offer vocational work placements to patients, with each shift run jointly by OT staff and patient co-workers. Patients with clinical team approval are given the opportunity to express an interest in the work placement and attend an informal interview. The transition was made easier by taking over the business as a going concern and the training and support provided by staff and management previously involved in the Edenfield Link Café’s day to day operation. Regular meetings and training are being offered to workers. Level 1 Food Safety and Hygiene training will be delivered on-site with candidates given support as needed. Patients will receive regular reviews and appraisals, with references being provided for further opportunities and CPA reviews in some cases.
The opportunity to work in the café is linked to a Catering Vocational Pathway, with a possible work placement being offered at the Waterdale restaurant, a larger scale staff patient and visitor restaurant located in the hospital grounds. Further opportunities of vocational work placements in the community are being explored. In addition to this, an on-site purpose built commercial standard kitchen is under construction which will be used for the preparation of fresh food which can then be sold in the Edenfield Link Café. There is real excitement about the prospect of expanding the product range and building on people’s transferable skills and confidence. Qualitative feedback is being sought regularly from patients about the experience of being part of a hospitality work force. Here is some feedback from two of the workers: “It’s good working here as it teaches you skills like using the till, and you have a good laugh with the customers and staff”. “It’s good meeting different people. It’s a new challenge and I enjoy it”.
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Unity sponsor Cumbria Community Heroes Award... GMW’s Unity service was proud to sponsor an award at the annual Cumbria Community Heroes Awards on the evening of July 2nd. This is the second year Unity have been invited to be part of the awards and we were pleased to be able to sponsor the much deserved “Best Community Project” award. Organised by CN Events and in partnership with United Utilities, the awards and dinner were hosted at Dalston Hall Hotel, Carlisle, by local film producer and presenter Susanna Boccaccio, with guest BBC Radio Cumbria presenter Gordon Swindlehurst. Awards included “Carer of the Year”, “Young Achiever of the Year”. “Sporting Hero” and “Volunteer of the Year” with the loudest cheer of the night going to the “Community Heroes Person of the Year”. After much deliberation, the judging panel identified four worthy groups as the finalists for the “Best Community Heroes” award; Blooming Youth, Smart Ltd, Carlisle Community Choir and Creative Wellbeing. The winner on the night was announced as Carlisle Community Choir and Clare Sinclair, Network Operational Manager for GMW, was pleased to present the award to Anne Dalton and Gemma McManus representing the 100 strong group.
Six representatives from the Unity service attended the event, sharing their tables with awards finalists. Clare commented; “It’s wonderful to see so many people here tonight celebrating the valuable work that goes on in our communities. It is clear there are lots of local groups and individuals who show so much dedication and commitment to supporting and developing their communities and I’m proud to be a part of recognising their achievements.”
Clare Sinclair presents the award
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Post incident briefings The Post Incident Debriefing Support (PIDS) Team are now providing Debriefing Support meetings to GMW staff following significant and distressing Level 4 and 5 incidents at work, in accordance with Trust policies. Attendance at these meetings is voluntary and matters discussed in the meeting are confidential. If appropriate a 1-2-1 debriefing opportunity will also be available. Debriefing Support is not treatment for trauma or long-term therapy. It is an opportunity for staff involved in an accident to meet together to discuss in a structured way what has happened, to consider what the likely reactions to such an event might be, and to receive immediate support and guidance. Debriefing Support is not part of the Post—Incident Review process.
The aim is to facilitate normal recovery through promoting the person’s own coping mechanisms and support structures. It usually takes the form of a single meeting led by facilitators trained in specific Debriefing Support approach with the aim being to hold meetings as soon as possible after the incident occurs. Referral to the PIDS service is made by the team manager where the incident occurred. For more information on the PIDS service, or to make a referral, please contact: Aidan Bucknall (PIDS Coordinator) Email: Aidan.Bucknall@gmw.nhs.uk Phone: 07767417924 In Aidan’s absence you should contact either: Sandra Neil Email: Sandra.Neil@gmw.nhs.uk Phone: 07578914695 Or Mags Fenton Email: Margaret.Fenton@gmw.nhs.uk Phone: 0161 772 3686
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Innovative Alcohol Project shortlisted for nursing ‘Oscar’ The Trust’s RADAR scheme is celebrating the announcement of being shortlisted for a Nursing Times award in the HRH The Prince of Wales Award for Integrated Approaches to Care category, for its revolutionary alcohol detox project. The Rapid Access to Detoxification Acute Referral (RADAR) is based at the Trust’s Chapman-Barker Unit (CBU) in Prestwich and is the only unit in the country which accepts direct referrals from accident and emergency departments across the North West. They have created a specialist pathway for those individuals who frequently present to emergency departments with alcoholrelated illness or injuries. Instead of being admitted to general hospital, they are offered a bespoke, medically-managed five to seven-day detoxification at RADAR and then a full package of aftercare and support, to help them remain addiction-free. By reaching people at that ‘treatable’ moment ensures they can access help straight away and this has proven extremely successful – with 95% of people leaving the unit fully detoxed and 60% remaining abstinent or drinking in a controlled way, three months after admission. After RADAR, individuals have significantly fewer presentation, with 75% not attending hospital since their detox.
Dubbed the ‘Oscars of the nursing profession’, the Nursing Times awards celebrate the best in professional practice across all aspects of healthcare. RADAR’s nomination is only one of 124 to be shortlisted out of 823 entries. The awards ceremony will take place at Grosvenor House, London on 12 November 2015.
RADAR nominated for HSJ Award
Criminal Justice Services go from strength to strength As you may know, Criminal Justice Services participated in procurement exercises in Greater Manchester and Merseyside and we have been successful in winning a number of tenders in this field. These have included HMP Hindley, Barton Moss Secure Children’s Centre in Greater Manchester and St Catherin’s Secure Children’s Centre in Merseyside.
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The Dragons are Back!!! The GMW dragons have identified another £150k non-recurrent funding for 2015/16 to support innovative proposals and ideas that will contribute to us achieving our Trust Quality Account priorities. What do I need to do? Just produce a short brief (no longer than a side of A4) outlining who you are, what you propose to do, which Quality Account priorities your bid covers and how much funding you need. No bid is too small but your bid should not exceed £10k.
We are also encouraging proposals that support staff health and well-being and motivation as this will help staff to continue delivering high quality services Who can bid? The dragons will accept applications from any member of staff. Social enterprises, charities, service user and carer groups and third sector organisations will also be welcomed into the den, as long as they meet at least one of the above priorities.
What should my bid cover? Your bid MUST cover at least one of the following Quality Account priorities: Priority 1: Psychological Therapies – Improving Access and Outcomes Priority 2: Delivering Service Improvements by Listening to and Learning from Service User Feedback Priority 3: Recovery – Improving Outcomes through the Delivery of Recovery – Focussed Services Priority 4: Improving Carer Identification, Involvement and Engagement Priority 5: Enhancing the Quality of Life for People with Dementia Priority 6: Supporting Improvements in our Service Users’ Physical Health Priority 7: Positive and Safe: Promoting individualised support plans Priority 8: Dual Diagnosis – Improving our Responsiveness to Individuals with problematic substance
How do I bid? Proposals should be submitted to ruth.kay@gmw.nhs.uk no later than 5pm on Friday 14 August 2015. All proposals received will then be reviewed and shortlisted. If you are on the shortlist you will be invited to enter the dragons den on Tuesday 1 September 2015. Funding will be allocated to all those who are successful following this process. Good luck!!
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Getting to know you... In each issue, there will be an interview with a member of staff who will explain their role. This time it is Ruqayyah Karajada who is Volunteer Co-ordinator for the network.
How does this positively impact upon Carers?
“Never look down on anybody unless you are helping them up.” Jesse Jackson.
Carers can become volunteers themselves, providing valuable skills and experience for them as well as shared understanding of the services provided. They also can see the benefits for their loved ones.
Who is your role model and why?
How does this positively impact upon Staff?
My parents. They are always willing to help anybody and have high moral values. They are inspirational.
Volunteering provides valuable support for both service users and the services. They will be employed into a specific role chosen by the service, therefore fulfilling an identified need. For our Service Users volunteering in the community, staff will be able to see the affect upon their recovery journey.
What is your favourite quote?
What are you the most proud of? My career thus far. I concentrated on my education and volunteering roles which have led me into employment in this role.
What is the most rewarding part of your role?
Tell us something about yourself:
Assisting the Service Users in their recovery journey.
I’m a massive Manchester United supporter!
How do you see your role developing in the future?
What is your role within the Specialist Services Network?
I would like to see an increase in volunteering opportunities both within our services and within the community for our Service Users. I aim for there to be at least one volunteer within each ward and that many Service Users will of benefited from Volunteering opportunities. Also, that pathways into employment opportunities from volunteering are more readily available.
I am a Volunteer Coordinator. My role is to help services recruit volunteers to support their services and to help Service Users to volunteer within the community. How does this positively impact upon Service Users? Going out into the community for volunteer placements and having volunteers within their service has a positive impact on the service users recovery process. Volunteering can enhance their skills, knowledge and experience.
Feedback—if you have any feedback on this issue or suggestions for content in future issues please contact: wayne.burrows@gmw.nhs.uk