Mock cqc magazine

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CQC Mock Inspections

How mock CQC inspections can help you.


What is a mock inspection and why do we need one? At GMW it is vital that our services are deliver high quality, safe care for our service users and their carers to ensure the very best outcomes for them. This is what the CQC will look for when they make their unannounced

What is the CQC?

visits. In order to prepare and help you with this, we have planned a number of unannounced, mock

The Care Quality Commission

inspections which will mirror what you would experience if the CQC chose to attend your service.

(CQC) monitors, inspects and regulates health and social care services to make sure that they meet the fundamental standards of quality and safety. Under the new arrangements, when they visit an organisation they will ask these five

These inspections will be a great way for us to be able to see when our teams are doing really well and when they need extra support. If improvements need to be made, we want to be the ones to spot this and help make positive changes.

questions of the service: Some mock inspections have already taken place and we

Is it safe?

Is it effective?

Is it responsive?

Is it caring?

continue to provide the best in quality and safety for

Is it well-led?

those we care for.

have identified areas of good practice. However, we would also want the opportunity to highlight areas where we think improvements could be made, in order to


How will the mock inspection team help me? Once the inspection has been completed , the team will receive verbal feedback from the inspectors. This will be followed by a written report of good practice. If there are areas where improvements can be made, teams will be asked to complete an action plan. Guidance will be given to help services implement ways in which improvements can be made.

The inspections will give you a clearer understanding of the importance of CQC standards and inspections and will prepare you for official CQC visits.

What can I expect from a mock inspection? The team will behave in the same way as CQC inspectors. You won’t know when they are coming or what they will assess you on. They will ask you the same questions, assess you against the same standards and have the authority to ask you for any documentation you may have. Teams will be made up of around four people and they will hold senior positions within the Trust. They have a wealth of experience (please see the last page to meet the team) and they will use this to help you get the most out of their visit as possible. The visit may last up to a full working day. During this time, they may ask to speak to patients, service users, staff and carers and may wish to see patient records. Please accommodate these requests and be as helpful as possible. It would also be useful for you to think of where these teams could locate themselves, should they visit your service, as they will need access to a room where they can speak with people privately as well as review documents.



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