Arun Business Partnership - Annual Review Magazine 2014 by Panda Creative Ltd

THE

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magazine

Annual Review 2014

Arun Business Partnership

REVIEW 2014

2014

OFFICIAL

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Meet your

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Welcome to ‘The Magazine’

Steve Cusack Publisher

Adam Wilkins Editor

Miriam Nicholls on behalf of the Partnership Team.

Website: Tann Westlake 01903 368114

How to use‘The Magazine’ Arun businesses often have a lot to say. Generally that’s great! In this edition of the magazine you’ve all said so much that we’ve run out of space. Not wanting to cut you short we’ve edited each article and put the rest on our website - brilliant! Throughout the magazine you will see read more... Just go to: www.arunbusinesspartnership. co.uk and read more of the story!

Find out more about the team at Published by: Arun Business Partnership

www.arunbusinesspartnership.co.uk If you’d like to talk to Miriam call 01903 737845 To talk to Steve call 0845 450 7771

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

3 THE MAGAZINE

WELCOME

Miriam Nicholls Arun District Council Editor

BUSINESS PARTNERSHIP

elcome to the 2014 edition of your Arun Business Partnership magazine. The past year, and more likely the past few years, have seen some challenges for our local companies and it’s likely that there are plenty still to come. That said, our recent discussions with businesses show that there are some companies that are doing very well indeed both locally, nationally and on the worldwide stage – so it’s not all doom and gloom by any means. The aim of the Partnership is to encourage local companies to be aware of the range, depth and quality of other local businesses and to work with them. Who knows, maybe some of that success can be passed around. We’ve certainly had some great success stories connected with Partnership work over the last year and we’re planning that there will be plenty more of those. You can read all about what’s been happening and is set to happen over the coming months in the Magazine. As ever, let us know what you think. Remember, this is your Partnership, run by local businesses for local businesses so if there are things you’d like us to be doing let us know.

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Are you feeling deserted by your IT company?

Our services include: b IT Project Delivery b Full Support Services b VOIP b Broadband b Web Development b Software Development b Hardware

At Clear computing we pride ourselves on our customer service levels, but don’t just take our word for it, take a look at our website to view testimonials from some of our clients. We offer a complete service for all your requirements from complete multi-workstation installations to laptops and wireless remote working. Ask about our 24/7 support packages which won’t leave you stranded!

B U S I N E S S PA R T N E R S H I P

A WA

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2012 R

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UNIT 14b • BROOKSIDE BUSINESS PARK BROOKSIDE AVENUE • RUSTINGTON • WEST SUSSEX BN16 3LP

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2010

, info@clear-computing.co.uk

t 01903 300100 a clear-computing.co.uk R

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...clear talking technology

A refreshingly personal approach

We make the time to get to know you as well as your business. So you can trust us with some of the most important decisions you’ll ever make. For a friendly, no obligation meeting, call us today.

Moore Stephens Chartered Accountants City Gates, 2-4 Southgate, Chichester

T 01243 531 600 www.moorestephens.co.uk/south

Working with you, not just your business.

Moore Stephens (South) LLP are registered to carry on audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England & Wales.

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About The Partnership

Business Advice

Training

BUSINESS PARTNERSHIP

Contents 15 IT

YOUR PARTNERSHIP

17 Entrepreneurship

2014

21 Legal and Finance 23 Business News 60 Bognor Regis Regeneration 62 Littlehampton Regeneration 64 Business Partnership Awards

A-Z of Advertisers

CARS

Moore Stephens

Cartridge World

Neil Holland Architects Ltd

24X Limited

Chichester College

Omni Brokers Limited

Access by Design

Clear Computing Ltd

PPL Ltd

Ace Car Hire Ltd

Cobwebs Quality Cleaning

Redwood TV Ltd

Active Pump Services Ltd

Concept Audio Ltd

RT Page & Sons Ltd

Adams Beeny

Condor Limited

Rustington Windows UPVC Ltd

Cuff Miller

Sandler Systems, Inc

ADR (Sussex) Ltd Advance Sales Services UK Ltd Ahead to Toe AJS Labels Allsop & Francis Ltd Anthony Carter Wealth Creation Arun Business Supplies Arun Property Services Arun Self Storage Arundel Arboretum Ltd Arundel Jailhouse Avantguard Security Ltd Bay Studio Ltd

Demon Designs Electair Exports Ltd F. A. Holland & Son Funeral Directors Ferring Nurseries Frame of Mind GB Associates Guild Care HMP Ford Independent Fire & Safety Training Ltd Inspire Leisure JPMG JS Humidifiers plc

Schlich LLP South Coast Skips Limited Spofforths LLP STS Communications Limited Sun-X (UK) Ltd Telavex 97 Ltd telemarketing4business The Aldingbourne Trust The Arun View Inn The Arundel Carpet Company The Black Horse Inn The Fox The Spotted Cow

Beach Road Dry Cleaners

L. Guess

Beaumont Fabrications LLP

Landscape 2000 Ltd

The Littlehampton Academy

Best Western Beachcroft Hotel

Letâ&#x20AC;&#x2122;s Do Business (South East) Group Ltd

The Lock Centre Security

Bognor Regis Town Football Club

Littlehampton Welding Ltd

The Wright Joinery Company Ltd

Botting & Co

Look & Sea

Unique Promotions Printing &

Burpham Country House

Loose Marbles

Embroidery Ltd

Butlins Skyline Limited

Marketing Professional

University of Chichester

C & M Trophies

MC Property Maintenance Ltd

Woods Travel Limited

Carnoisseur

MJ Visual Ltd

Worrell Fry & Co Limited

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

5 THE MAGAZINE

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Maximising Your First Contact When meeting new clients for the first time, it’s imperative that you make the best impression possible. Janet Webb has some key advice.

1 Plan your desired outcome. What is it that you want to happen as a result of this first meeting? Be very clear about this as it is going to influence the decisions that you make about how you communicate, when, where and what you communicate and what other things need considering. 2 Stand in their shoes. Clients buy when they are confident that the product or service meets their needs. They will have explicit concerns such as “does this widget do the job?” but also implicit concerns such as “can I trust this

How to ‘B’ good

s there any point in a people carrier if it's a really small one? It's a fair question that supermini-MPV models in the Nissan Note, Citroen C3 Picasso and Vauxhall Meriva segment have often struggled to answer. With Ford's B-MAX, we have at last a credible response to that query, its unique design and unrivalled versatility offering more ways to use a car of just 4m in length than you might ever have thought possible. With the side doors open, you're ready to admire this car's party piece: the absence of the kind of centre B-pillar that almost every other car in the world has to have for structural rigidity. Here, that same stiffness is provided by the edges of the doors themselves when they shut tightly together, clamping themselves against the body. What this ingenuity creates is a car that's incredibly easy for anyone of any age to get in and out of. And get things in and out of. With both side doors open, there's a 1.5m-wide aperture, into which you can slide items

person?” You can help your client feel confident by anticipating what needs they have. If you identify a need and can demonstrate how you satisfy it then you are not just building a relationship but you are making yourself valuable to them. 3 Know their business. Make it your business to have some understanding about their business – the culture, the pressures, what’s new, who their clients are. This will help you build rapport. Rapport comes when two people sense that they have a joint understanding about something. 4 Have some humility. Demonstrate that you are interested in them by asking questions and listening carefully to their answers. Don’t use the first meeting to brag about how clever you are – your client isn’t stupid. They’ll soon work out if you know your stuff or not. Sell

of up to 2.34m in length if you've taken up the option of folding flat the front passenger seat. Of course, most of the time, you'll still be loading stuff like that in through the 318-litre boot, extendable to 1386-litres if you flatten the rear bench.

6 Get the basics right. However, none of the above matters if you use the wrong name, make an assumption about their business that is off the mark, give them shoddy marketing material, turn up late or be rude to the receptionist. It also won’t help your cause if you bad mouth the competition, talk about politics, sex or religion, or make a promise that you can’t keep. And don’t expect anyone to be receptive at 4 o’clock on a Friday afternoon. Janet Webb is a learning and organisational development specialist with skills and experience in Management Development, Personal Development and Customer Service. She has worked in retail, the NHS and in local government, both as a manager and a trainer.

105PS 1.6-litre petrol units at the foot of the range, there's plenty to admire, most notably with the innovative three cylinder 1.0-litre EcoBoost petrol powerplants, offered in either 100 or 120PS guises. If you want a diesel, there's a choice of a rather slow 75PS 1.5 TDCi or a 95PS 1.6-litre TDCi engine.

And under the bonnet? Well, if you can get beyond the 90PS 1.4 and auto-only

T: 01903 714387. www.cuffmiller.co.uk

CARS

satisfaction and a high friendly professional standard.

Having been established for over 20 years in River Road, CARS of Littlehampton has now fully settled in its new premises in Gloucester Road conveniently located close to the train station. They offer a wide range of competitive services for all vehicle car makes and models; MoT, engine diagnostic, air conditioning servicing and repairs, all electrical work undertaken, collection and delivery services. Their reputation is based in striving for customer

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

To celebrate the first year in the new larger workshop they would like to offer the readers of Arun Business Partnership Magazine a free full valet with every full service (please quote ABP 2705 at the time of booking for this offer). For any further information or to book a service/repair please call a member of our team on 01903 732200 or send us an email martinatcars@hotmail.com

7 THE MAGAZINE

BUSINESS ADVICE

It is a well-worn cliché that you never get a second chance to make a first impression; well-worn but true. All good clients were once new contacts so it makes sense to try and make that first impression as positive as possible. Here are a few thoughts on how to do just that.

5 Manage your internal dialogue. If you approach your client telling yourself how bad it is going to go, then that’s how it will go; you have rehearsed failure. Walk into the meeting with some positive thoughts in your mind and rehearse for success.

BUSINESS CORNER

With A New Client

yourself by making the client the focus. If you are speaking more than you are listening then you are getting the balance wrong.

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All our work is certified and guaranteed for 1 year. We are an electrical Company. Although we are based in Worthing West Sussex we cover a wide area. We carry out all domestic, commercial and industrial electrical work and this varies from: • Small installations through to complete rewires. We offer a wide range of services varying from installation of a new socket to complete rewires, wiring of new buildings, electrical heating systems, fire alarms, data systems, door entry, cables for networking and telephone systems, CCTV. • Fire Alarms and Emergency Lighting: We design/supply/fit and maintain these systems to comply with Fire Regulations BS5839 and insurance requirements. • The complete installations in such buildings as school extensions through to wiring of Fire Alarms (new installations and maintenance) -Apart from regular electrical maintenance work, we have been involved in major upgrades and extensions, external security lighting and general maintenance, We will always try to maintain existing systems to a high degree so as minimize interruption whilst the new work is installed. • Electric Heating - We design install and maintain all types of electrical heating systems.

• Installation and Maintenance of Door Entry Systems and CCTV - We can offer design and installation of automatic, audio or visual door entry systems as well as installation of CCTV. • 1st fix wiring for Data Systems – We supply and wire cables for networking and telephone systems. • Domestic, Commercial and Industrial Wiring and PAT Testing. - We carry out Portable Appliance Testing and the installation wiring to all types of domestic commercial and industrial properties. • Ventilation and Condensation solving - Our trained engineers are working to meet the requirements of the manufacturers for the installation, inspection, testing and commissioning of all makes of domestic heat recovery, positive input and ventilation systems for both new and existing buildings. We install, maintain, service and commission these systems.

All of our work is guaranteed for 12 months and is carried out to the requirements of the current IEE Regulations and is certified on completion as necessary. No job is too small - we give free estimates. Our rates are competitive. We only employ direct labour. We also cover emergencies 24hrs a day every day of the year.

More information can be found on our website www.telavex97.co.uk or telephone 0845 389 9510 or 01903 214 569

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ersonally, I found the Olympics compelling viewing, I admit I am passionate about supporting British athletes, but also I was fascinated by the background stories of how the athletes had achieved their successes. One message from the athletes was that they achieved their successes because of their commitment, the support of their families, plus the training and the coaching they received. This led me to thinking of how we can compare ourselves with athletes. When we set up a business or are in a job role we are there because of our skills. But do we follow the example set by the athletes and embrace continuous personal development or just accept mediocrity? We all need to update existing skills, learn new skills, adapting to new ideas and concepts. Training and coaching are two very

different but crucial aspects of personal development and all successful athletes embrace both to gain maximum advantage in their careers. Training is about giving the individual the skills and knowledge to excel at their work. It may be skill based training for their day to day job or soft skills that help them develop.

So in considering the successes of our athletes at the Olympics remember they train incredibly hard, and receive training and coaching that helps them focus on their real challenges. Is it time for you to consider the sort of training or coaching you need to reach the summit of your ambitions?

Perhaps we should think about continuous personal development and how training can be the catalyst to growing individuals in our businesses and indeed ourselves. Training should not be considered a luxury but an essential element of improving ourselves and our colleagues. The world of business never stands still and therefore we should all consider how we will keep up with technology, new business ideas and learn new skills. This really is not optional but a key to success.

Adrian Moss is Principal of Sandler Sussex Adrian works with ambitious Sussex based organisations to grow their businesses by developing sales and sales management skills. During a 35-year business career Adrian has trained, coached and managed large sales teams, sold into small and large businesses, worked internationally developing new markets and introduced products into Great Britain. Today Adrian focuses his experience in developing talented business executives and sales people to grow their businesses by skill development and coaching.

So how important is coaching? Coaching is not training; it is about helping an individual understand what they need to do to achieve their goals. We all need a coach. Look at our most successful athletes and sports stars; they will tell you how critical their coach is in helping them focus on what they need to do to achieve their personal ambitions. Coaching is about looking forward not backwards. It is not about criticising but about helping an individual to understand whatâ&#x20AC;&#x2122;s possible. Often in life we are criticised for what we have not done. A coach will help you look at your life and career in a way that enables you to see what you can achieve.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

T: 0845 658 8855 M: 07860 236505 E: adrian.moss@sandler.com www.sussex.sandler.com www.linkedin.com/in/adriangmoss

9 THE MAGAZINE

EDUCATION & TRAINING

What did you learn from last summerâ&#x20AC;&#x2122;s home Olympics and the extraordinary efforts and commitment that the athletes went to in achieving their goals? Adrian Moss from Sandler Training says business can take lessons from athletics.

BUSINESS CORNER

Improvement through training

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Giving effective feedback – BUSINESS CORNER

Giving feedback isn’t as straightforward as it sounds. How should you approach it, and is it always necessary? Janet Webb gives five top tips on giving effective feedback.

BUSINESS SKILLS

one of life’s skills

he art of giving effective feedback is a skill that we are not born with and many never develop. Yet giving good feedback is quite a simple tool that can have enormous benefits. Here are five pointers to help you on your way.

1 - Why are you giving feedback? What do you want to happen as a result? One of the most effective questions that we can ask ourselves in any situation is “what is it that I am trying to achieve?” yet we often don’t think about this at all. When going into a meeting, phoning up a client or supplier or booking some time with a colleague, being clear about what we want to happen is essential if we are to make the most of it. This is also true for giving feedback, whether it is to an employee, your friend or your bank manager. Why are you giving this person the feedback? There are many good reasons for doing so – to change their unhelpful behaviour, help them to grow, encourage them to carry on – but you need to be clear about this before you start. If you can’t come up with a good reason, then maybe there isn’t one. Just getting things off your chest is not a good reason for giving feedback and is potentially damaging. 2 – People always behave rationally. Always. Their behaviour makes sense to them at that moment. Just because it doesn’t make sense to you doesn’t change this. You may never know for sure why a person has behaved the way they did. In fact, even if they explain it to you, you still won’t necessarily get it. All we can ever know is what we actually see and hear. So what is the answer? Objectivity – describing only what you can see or hear, not the stuff under the waterline (thoughts, feelings and beliefs) and keeping it factual. To do this well you have to take notice.

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Your employee, Bob, is often late for work, which is unhelpful for a variety of reasons. You could tell him that he is slack. However, he may a) not understand what you mean, after all when he gets in he always works hard or b) feel angry that you have been so rude (which you have, by the way.) You might try harder and say that he is often late. Bob may counter with “when am I? I was in early yesterday; you just didn’t see me until later.” This may or may not be true and if you have no facts to hand it is difficult to get back to the feedback. However, if you say “you were late three times last week and four times the week before” then you are on firm ground and Bob has to respond. 3 – Positive feedback is just as important. If you tell people factually what it is that they have done well then they can reproduce it. Saying to a colleague “you’re great to work with” might be nice and encouraging but it is hard to do ‘great’. The chances are the person doesn’t know which bit of their working style you like. However, a statement such as “when there is a problem that you have identified, I like the way that you think of solutions rather than just dumping it on me” is much more powerful and will encourage them to carry on.

something you’ll just have to accept. As stated, getting it off your chest is not a good reason for giving feedback. 5 – What is it that you want? The purpose of feedback is to give people the chance to improve. You do this by letting them know what you want them to stop and what you want them to do (or to carry on doing). Be clear about it. Explain what behaviour you do want. What is it that you want from Bob? • to be on time most days – at least 4 out of 5 • to be in on time every day without fail • to let you know when he gets in • to make up the lost time somehow As for his annoying red shoes? Some things you just have to put up with. Janet Webb is a learning and organisational development specialist with skills and experience in Management Development, Personal Development and Customer Service. She has worked in retail, the NHS and in local government, both as a manager and a trainer. You can call on 07941 921889 or email www.janetwebbconsulting.co.uk to discuss how she could help you with some of the things on your To Do List.

4 – Explain why it is an issue. As well as making a statement about what has happened, explain why it matters and, when appropriate, tell them how you feel. If you explain to Bob that being late causes a problem with scheduling the jobs in the morning and that you feel frustrated having to spend the first half hour of each day trying to find him he is much more likely to do something about it. On the other hand, if it doesn’t actually matter then don’t say anything. If Bob wears red shoes that annoy you, but they don’t stop him doing his job, that is

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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5th Annual Golf Day

As ever the day started with excellent coffee and bacon rolls designed to fortify the players before their arduous 18 holes in the lovely sunshine. And the day provided entertainment from a mixed range of abilities, in fact we are led to believe that some players were

still out there the next day!

and matched us pound for pound.

Once all players had returned and retired to the dining room for a fabulous meal the winners were announced with Kleboe Refurbishments being declared winners.

We're already planning next year so watch this space for your chance to enjoy a great day out.

Once again Barclays supported the raffle in aid of Chestnut Tree Children's Hospice

If you would like to take part this year, please contact Steve on 0845 450 7771 or email steve@arunbusinesspartnership.co.uk

Thank You to our Sponsors and raffle supporters: Chandlers BMW Waitrose Drusillas Look and Sea Worthing Golf Club Jagos Hill Barn Golf Inspire Leisure Black Horse Clymping Sussex Golf Academy FA Holland David Lloyd Fitness White Swan, Arundel Butlins Rustington Golf Centre Fontwell Park Racecourse Woods Travel Avisford Hilton The Beachcroft Hotel

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

11 THE MAGAZINE

YOUR PARTNERSHIP

he 6th Annual Golf Day once again went with a swing! By popular demand we ventured outside of the Arun area by just a few miles and staged the event at Hill Barn Golf Club.

BUSINESS CORNER

Goes With A Swing

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The Littlehampton Academy & College Faith Unity Vision

Fitzalan Road, Littlehampton BN17 6FE Academy: 01903 711120 | College: 01903 711149

ww.tla.woodward.co.uk

Adams Beeny Chartered Certified Accountants Chartered Tax Advisors

Are you... – Starting out in business? – Struggling with your tax return? – Looking for a competitively priced firm of accountants who'll take an interest in your business?

Outdoor, secure storage for 190 vehicles Caravans, motor homes and cars accepted Gold Award C.a.S.S.O.A Electric and water available Choice of 40, 50, 80 and 160 sq ft units for self storage Each unit has lock box and padlock provided Access is available 24/7 Sites patrolled at night by our Security Guard

We are a firm of Chartered Certified Accountants and Chartered Tax Advisers with offices in Bognor Regis and Hayling Island. From our South Coast offices, we offer accountancy, taxation, payroll, business advisory and support services to a wide range of businesses and individuals.

www.adamsbeeny.co.uk

Littlehampton Marina, Ferry Road Littlehampton, West Sussex, BN17 5DS Tel: 01903 730444 Email: sales@arunselfstorage.co.uk

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Highdown Vineyard Highdown Vineyard nestles on the southern slopes of the South Downs. The vineyard was originally planted in 1985 with six varieties of grapes. The vineyard is now owned and run by Paul and Aly Englefield and is an attraction for group wine tasting events. These tours include a visit to the vineyard and a talk on growing vines which is followed by a talk on English wines and an introduction to wine tasting. Paul and Aly bought a range of wines along and judging by the crowds around their table they’ll have increased their customer base already. If you’d like to know more about Highdown Vineyard simply visit www.highdown-vineyard.co.uk Aldingbourne Trust Country Centre As its name suggests Aldingbourne Country Centre is situated at Aldingbourne, just off the A27 making it an easy place to get to. The centre is dedicated to helping local businesses, communities and people with learning disabilities to reach their potential and enjoy life, together. Just a tiny part of their offering is The Acorn Centre which is set up to provide work-related training for

people with learning disabilities. The team bought along jams and pickles made from ‘ugly’ fruit that is rejected by supermarkets but is used by them to great effect. The fact that they sold out of everything is probably the best testimony but if you want to find out more visit their web site at www.aldingbournetrust.co.uk and then visit them! Shake and Bake Bognor Regis company Shake and Bake was started by local man Alex Mills in 2011 and went on to win the Arun Business Partnership, New Business of the Year. An exciting time for the young company. Alex and his team bought their famous milkshake and smoothie combinations along to Tasty to wow those who tried them. Amongst popular favourites was the warm (and yet cold!) ginger cake milk shake which was tried and hailed by many to be a huge success. The fruity smoothies were plentiful and

equally enjoyed. Look out for Shake and Bake and make sure you try at least one smoothie and one milkshake! Pure Chocolate Truffles I’m sure you can imagine that someone with high quality chocolate truffles would be an immediate attraction and you’d be right. Kim Bang-Sorensen was just that man with his range of great looking and tasting chocolates made in Findon. Kim’s truffles come in all types including sugar free, plain or milk chocolate, with or without alcoholic fillings – the choice is yours. Kim and his team’s mission is to get everyone appreciating great quality truffles and he went a long way towards that goal at Tasty. If you’d like to know more please visit www.purechocolatetruffles.co.uk Hammerpot Brewery Hammerpot Brewery lies about two miles east of Arundel and was started in 1995 with the aim of producing authentic local real ale. It’s classed as a micro brewery as it produces fewer than 15,000 bottles each year. Hammerpot brews a range of ales which were on display, eagerly tasted

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

and purchased on the night. Their Bottle Wreck Porter won the Camra CBOB (Champion Beer of Britain) Porter category for the South East and went to the National Winter Beer Festival in Manchester 2012, scooping the Gold award in its category. If you’d like to taste their success you can visit their website – www.hammerpot-brewery.co.uk where you’ll find out more as well as a list of local suppliers. Pallant of Arundel If you’ve been to Arundel, the chances are you’ll have happened across Pallant of Arundel. Situated at the foot of the High Street they are renowned for their wide range of fine foods. Proprietors Mark Robinson and Jonathan Brantigan took the business over in May 2007, having previously worked with some of London’s most prestigious food retailers, including Selfridges, Fortnum and Mason and French cheese specialist La Fromagerie. They have a wealth of experience and a passion for good quality food and wine. Being a small business they are keen to champion smaller producers. You can find out more on their web site www.pallantofarundel.co.uk or pop in and pay them a visit next time you’re passing. Harrie’s Food Harrie’s is a Chichester and Arundel based mobile speciality coffee bar. Owner, Heather Barrie uses the finest ingredients to provide delicious, Fairtrade refreshments and homemade snacks wherever people gather. Harrie’s was certainly a hit at Tasty and the coffee was perfect to complement many of the other goods on offer. Heather has teamed up with a small number of great companies that supply quality products that will enable you to make great health, delicious food and optimum nutrition part of your busy life. You can generally find Harrie’s coffee outside Arundel station so next time you’re catching a train or queuing in the traffic take a quick diversion for a cup of quality. You can see what else Harrie’s are doing by visiting www.harries-food.com

13 THE MAGAZINE

YOUR PARTNERSHIP

OUR FIRST EVENT of the year now seems to be associated with food, drink or, as far as those attending seem to be concerned, preferably both! This year was no exception and Tasty took place at The Norfolk Arms Hotel in Arundel. A wonderful venue with as much charm as character and plenty of space for our local food and drink suppliers to display their wares and around 100 local business people to network. Here’s a taste of who came along.

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BUSINESS PARTNERSHIP

Tasty

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insurance@worrellfry.co.uk @worrellfry

Independent Insurance Broker Worrell Fry have built up a reputation for providing a friendly, efficient service backed up with the expertise to provide the cover you require at a competitive premium. Products available include Personal

Commercial

• Home Insurance

• Landlords

• High Value Homes

• Shops & Offices

• Home Workers

• Liability Insurance

• Motor Insurance

• Professional Indemnity

• Classic Car

• Directors & Officers

• Vehicle Breakdown

• Motor Trade & Fleet

• Travel

• Online Retailers

• Health Insurance

• Manufacturers

If you would like more information or a free quote please call

01243 841710

Worrell Fry & Co Ltd are authorised and regulated by the Financial Services Authority. Registration no. 308342

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F O R

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We can help you! LOW PREMIUMS FREE IMPARTIAL ADVICE

Interactive & Touch Screens Video & Telephone Conferencing PA & HD Projection Systems Digital Signage Control Systems Display & Exhibition Equipment

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Open Weekdays 8.30am - 5.00pm

Control Systems

Creative Audio Visual Presentation Systems

Tel: 01243 864 018 www.omnibrokers.co.uk

T: 01243 780816 E: sales@mjvisual.co.uk W: www.mjvisual.co.uk

Omni (Brokers) Limited 32 Sudley Road, Bognor Regis, West Sussex. PO21 1EL Approved Supplier

Fax: 01243 826833 Email: mail@omnibrokers.co.uk Authorised and Regulated by the Financial Services Authority

MJ Visual, Unit 1, New Bury Park, Easthampnett, Chichester, West Sussex PO18 0JY

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Power your business with BUSINESS ADVICE

The South Cloud Take your businesses documents and data which are currently stored on one machine. Adopt a cloud back-up solution, and your data is replicated over many servers. Now, if your office server fails, your data is safe. Restoration of documents is easy using simple software provided by your cloud services provider.

If you fear losing all your compuer data, a ‘cloud’ server provides a safe way to store it. The South Cloud is the service provider of choice for SMEs across the South Coast of England.

n today’s modern business world cloud services are everywhere, with almost every element of our lives and businesses stored digitally. Using the right cloud services can save businesses money, protect against threats such as virus attacks, fire, flood, theft or even structural, and also protect against critical hardware failures. Ever lost a phone or laptop? If yes, you’ll remember the gut-wrenching feeling when you realise all your contacts and documents are lost.

huge vulnerability as you trust a single machine with all your important information. Cloud services provide businesses with cost-effective, powerful methods of preventing business downtime and increasing productivity, through secure off site cloud data backup, cloud hosted servers, hosted applications, and cloud networked solutions. But what does the cloud really mean and how can it help my business? The term ‘cloud’ is given to groups of servers networked together to share resources such as storage, operated by

With cloud services there are no limits. Need more storage? It’s already available. Need more power for running an application? Cloud servers have it covered. Need to centralise storage between offices or remote workers? Cloud storage can do this too. The South Cloud is the cloud service provider of choice for SMEs across the South Coast of England. The South Cloud offer a range of cloud solutions designed specifically for the SME sector, including cloud storage, cloud servers, web and email hosting, and communications. We even offer a nohassle set-up service by our trained cloud engineers. Become a cloud surfer. Join The South Cloud – www.thesouthcloud.com

Could you imagine losing all of your business data and emails? Could your business survive if you lost everything overnight? How much could this loss cost your business? Thousands? more? Most companies have a PC or even a server in their office performing a number of tasks which could include email hosting, CRM, accounts software and documents storage. This set-up has

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

15 THE MAGAZINE

YOUR PARTNERSHIP

companies with large datacentres in controlled, monitored environments. These cloud servers spread data out over many physical servers, allowing for complete hardware failure without any loss of data.

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Are you ready for what lays ahead?

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30-Year-Old

A growing number of start-up businesses are being run by younger entrepreneurs. Robert Craven explores the reasons. There seems to be a new trend becoming more obvious to me. I have been acting as adviser and consultant to fast-growing independent businesses since the mid 1980s. To date, the ages of the entrepreneurs running the businesses have been pretty evenly distributed with the youngest being around 25 and the oldest at around 75. The average age is usually around 45/50. But now there is a new trend emerging. Looking at the last ten or so clients, I can see that their average age is fractionally under 30. So, what’s going on? 1. It would appear that there are a growing number of start-ups and ownermanaged businesses run by younger people. Running a business is more popular as a career choice.

3. Many appear to be looking to work with advisers who have: a) Been there and done it b) Have some grey hair – have seen a few recessions in their time c) Have experience of rolling their sleeves up and actually growing and running sustainable/respectable businesses d) Have a squeaky-clean reputation. This is not some kind of a mid-life crisis observation, but a statement of fact. Younger businesses are working with us. More than ever before. So, is it really about the age of the entrepreneur? What I am witnessing is all the Es! Energy, enthusiasm, excitement, entertainment, effervescence. Yet these characteristics can come with any ‘youngminded’ age group. Specifically, the people I am talking about are young in years. They have the wonderful combination of energy plus enthusiasm plus the ‘arrogance of youth’ and yet they have little to lose. A startling combination that takes the business to places that the more conservative would fear to tread. Great stuff! This movement, I would argue, has not been wooed by the nonsense that is The Apprentice or Dragons’ Den where making good (ie entertaining) TV is more important than creating good businesses. Where it is fun to have a laugh at the

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

expense of a naïve or gullible wannabe. The new generation of entrepreneurs are far more canny than that. The irony is that the younger generation are playing a game far cuter than the one being played by the TV execs. The TV execs just don’t realise it! We seem to be witnessing an entire generation of entrepreneurs who have been lucky enough to have been trading in a constantly growing economic environment. Game over, my friends. I do not think we’ll see a time like the Noughties again. Well not exactly like those boom times. Or maybe the adviser/consultant role is just a shiny toy for the younger and more naïve businesses, whereas their more mature counterparts have seen it all before and so don’t bother... However, working with the younger businesses creates terrific results. The businesses are already in growth mode so an injection of insightful critical thinking added to their innate enthusiasm, excitement and passion for their ideas can turbocharge their growth in sales and profits. Maybe I am taking a bunch of random events and trying to see a pattern where, actually, there is none. What I do know is that I am having more conversations with these younger businesses than ever before. Robert Craven shows MDs and owners how to grow their sales and profits and focuses on how to do this in recessionary times. He is a keynote speaker and the author of business best-seller ‘Kick-Start Your Business’ (foreword by Sir Richard Branson). His latest book is “Grow Your Service Firm” www.robertcraven.com/gysf.php . He also runs The Directors’ Centre, helping growing businesses to grow. www.directorscentre.com For further information, contact Robert Craven on 01225 851044 rc@directorscentre.com

17 THE MAGAZINE

EDUCATION & TRAINING

2. The young entrepreneur is keener than their older counterparts to find ‘the answers’ and they recognise the value of learning from experts. They have looked for help and the get-richquick/quick-fix offerings only go some way to satisfy that need.

BUSINESS CORNER

Entrepreneurs

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Advance Sales Services UK Ltd Parcels & Freight – UK and world wide distribution Looking for a specialist in International & UK parcel and freight distribution? With help and guidance to established & new businesses. Need to export to the E.U. & the rest of the world? Look no further!

We have the knowledge, expertise and a pricing policy to help you succeed! Our Services Include: Worldwide Express & Economy Courier UK Parcel and Freight Distribution Worldwide Air Cargo Worldwide Sea Cargo European Road Freight Incorporating Cremated Remains Transport Services T: 01243-583913 E: advancesalesuk@aol.com F: 01243-585662 1 Felpham Gardens. Bognor Regis. West Sussex PO22 8QS

www.advancesalesuk.com

Get me outaʼ here!

Cobwebs Quality Cleaning COBWEBS QUALITY CLEANING is based in the South East of England, and provides a range of services including domestic and commercial cleaning, laundry and ironing services and more.

DEMON DESIGNS ARCHITECTURAL GLASS ns lass Solutio Structural G s l Application Commercia d n a l a ti n e Resid e llation Servic ly and Insta p p u S n ig s Full De

Established in 1999, we initially serviced the South East of England for corporate cleaning. Our staff are all carefully selected trustworthy, professional and efficient. All materials and equipment are supplied. We are also fully insured and our staff work in teams of two as this cuts down on time in your homes. • Office cleaning

• End of tenancy clean

• Domestic cleaning

• Builders cleans

• Carpet cleaning

• Insurance claims

• Window cleaning

• Emergency cleaning

• Moving in/ moving out

• Holiday lets

Please contact Caroline or one of our staff on:

Telephone: 07736 446361

Unit M4, Rudford Ind. Estate, Ford, BN18 0BF t: 01903 733206 e: info@demon-designs.co.uk

www.cobwebscleaners.com

www.demon-designs.co.uk

or email: caroline.cobwebs@hotmail.co.uk

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Spofforths partner Ian Burrows talks about the biggest change to payroll since the introduction of PAYE in 1944.

HMRC are keen to get RTI up and running as it will enable them to ascertain details of an employee’s circumstances on a more timely basis. It will also provide details for Universal

Advance Sales Services Who are Advance Sales Services UK Ltd? As the name suggests, ‘Sales Services’, the final part of the sales process; the delivery of your products to your customer. Whether the need to send parcels throughout the UK and beyond is occasional, or every day, Advance Sales can take care of your logistic need. They have been successfully trading for over 15 years thanks to their attention to detail and friendly ethical approach. Based locally in Bognor Regis, their customer base is country wide with no restriction on delivery or collection address.

They also specialise in the transportation of Cremated Remains worldwide, becoming the market leader in this bespoke service. So why use Advance? Each time you contact them, you will be speaking to someone with an interest in the company and a firm belief customers make pay days possible. There is no call centre, just good old fashioned personal service. Let Advance Sales be your logistics department! T: 01243 583913. E: advancesalesuk@aol.com W: www.advancesalesservices.co.uk

Demon Designs

floors and stair cases and balconies.

For fit-out contractors and builders, Demon Designs provides a fast turnaround service for glass office partitions, glass doors and all glazing related products.

emon Designs offers a comprehensive range of products and services in the architectural glass and metalwork industries. From design and consultancy work to full design and build, they provide a custom made service to meet their clients’ requirements. Specialising in unique glass and metal structures, they can supply and install totally bespoke solutions or standard offthe-shelf products. Demon Designs’ products fall into three categories: Domestic, office fit out and commercial construction.

In the commercial construction market, Demon Designs specialises in shop front installations, staircases and balustrades, as well as automatic doors, glazed lobbies and all specialist glazing. With in-house CAD facilities, they design the project to suit the clients needs and budget. T: 01903 733206. E: info@demon-designs.co.uk W: info@demon-designs.co.uk

For domestic clients, Demon Designs offers either supply-only for DIY installers or can carry out installations for all glazing products including glass doors, shower screens, bespoke mirrors, canopies, glass

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Credit, the new state benefit system which is due to start being rolled out from October 2013 onwards. Far from simplifying payroll these changes will add an extra layer of administration. If this change is making you think it may be time to get someone else to do your payroll, or just help you with it, please contact Ian on 01243 787627 or email ianburrows@spofforths.co.uk www.spofforths.co.uk

Whatever you do, don't forget the Cobwebs We will bring the sparkle back into your home or office weekly, fortnightly or a oneoff super clean. We will create a fully customised cleaning programme specially tailored to your personal requirements. We have many years of experience and attention to detail is of paramount importance. We like to stand out from the rest and a quick flick and hoover is not on our agenda - you either want it cleaned or not! We are thorough and on the initial clean could take a bit longer as furniture has to be pulled out and under beds where possible need to be cleaned. All materials hoovers and mops are supplied and this takes the worry out for you to have the right cleaning products in the cupboard. We take care of everything. We can even offer you a laundry and ironing service. We can pick up your laundry Friday evening and have it washed, ironed folded and smelling wonderful ready for us to deliver back to your door Saturday or Sunday! Spend your weekend relaxing, and not having to do laundry, ironing and housework. You deserve it, we'll take care of everything. Office Cleaning, Domestic Cleaning, End of tenancy Clean, Moving in/out Clean, Hoarder Cleans, Showrooms, Shops, Nurseries, Gyms, Garages, Builder Cleans, Carpet Cleaning, Window/Conservatories, Communal Staircases, Ovens/ Microwaves, Fridges/Chest Freezers, Holiday lets. The answer is 'YES'. What was the question?

19 THE MAGAZINE

BUSINESS PARTNERSHIP

Payroll in Real Time (RTI) is mandatory for all employers and was implemented in April 2013. Under RTI, employers or their agents will be required to make regular payroll submissions for each pay period during the year, detailing payments and deductions made from employees each time they are paid.

Whilst the majority of payroll systems are gearing up to ensure that they are able to deal with the new compliance requirements of the RTI system, there are some important changes which will need to be made to the way you process your payroll.

BUSINESS ADVICE

Payroll in Real Time

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Why do

Text Messages

save costs,

increase revenue

and improve

customer loyalty? A single text message can instantly alert a customer to important information without the need to waste staff time making and receiving calls or writing letters with all their associated costs. For example: > Your MOT is due... > We have received your application and need the following items to complete... > We look forward to seeing you at the event on Sunday...

95% of texts are read within minutes of their arrival and cost just a few pence to send. Having provided your clients with useful and fast communication you may decide to send offers and alerts to drive more revenue. For example: > Thank you for your MOT business, we now sell tyres and if you show this message we will give you 20% off.

Call us for FREE FRIENDLY advice and costs – start sending today! Amelia House, Crescent Road Worthing, West Sussex, BN11 1RL Tel: +44 (0) 1903 228100 Mob: +44 (0) 7787 123256 Fax: +44 (0) 1903 239157 Email: info@24x.com Web: www.24x.com

Computer Systems for Small Businesses

In these uncertain times there is a need to ensure that the administrative functions of your business are efficient and easy to use with the minimum of input time from you and your staff. At GB Associates we specialise in providing Access based solutions that are inexpensive but enable you to provide an improved service to your customers leaving you to concentrate on developing your business. In addition, we can provide support to enhance any existing Access based systems. We work with many local companies and our fields of expertise include: • • • • • • •

Sales order processing and invoicing Purchasing Stock control Manufacturing, Bills of Materials etc Travel Agency Horticulture Interface to Sage Accounts

We would welcome the opportunity of meeting with you to discuss your requirements and to offer a solution.

GB ASSOCIATES

01243 585 615 0771 863 4378

001-063 ABP 2013:Issue 7_Nov 08

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ealth means different things to different people. Literally it is an ‘abundance or profusion of anything’ so for you this could be more money in the bank or it could mean having a nicer car on the drive, a second home for holidays in the sun, or perhaps a lifestyle that would allow you more free time. Whatever version of wealth you decide upon for yourself you will need to increase your income to achieve it. If you earn your income from a regular job then the amount you can earn is limited by the amount of time you can spend at that job. The secret to increasing your wealth is to generate passive income that is not dependent on the time you have available to earn it. Some of the ways of achieving this include earning interest on your savings, increasing the equity in your home and growing capital by taking advantage of good investment opportunities. Unfortunately the usual products we use to achieve this type of income are not performing very well with interest rates often less than inflation, house prices that are not moving and pension funds that are stagnant or, in some cases, decreasing. There are opportunities to increase your wealth, even in the current financial climate, with investment products that offer a very good return on your savings, the chance to increase the equity in your home and the prospect of growing your pension fund by 10% or more each year! The problem most people have is in not knowing where to go or who to talk to for the information they need, from across the whole spectrum of investment opportunities, to make good decisions on their financial future and increase their wealth.

HMP Ford runs a number of industrial workshops that complete a range of activities both for the prison service and also under contract. We also work alongside a number of commercial partners in various activities. This work allows offenders to gain realistic work skills and experiences whilst serving a custodial sentence. Partnership working is a key part of the regime with three commercial companies

Arun Property Service

run Property Service has grown to offer a wide range of property building and maintenance services. Part of the company's work specialises in properties (both domestic and commercial) let out through agents and landlords. The company has a wide range of customers, including nursing homes and sections of the NHS.

with a professional operator. The company can also offer storage units to let. All jobs are carried out to an agreed estimate and timescale, and customers

are kept up to date with progress and any potential problems. For more information, call 01903 722909, email arun.info@yahoo.co.uk or visit www.arunproperyservice.co.uk

Maintenance and repair jobs include electrical, plumbing, drainage, guttering, roofing, soffits and fascias, brick and block work, plastering and internal and external decoration. Need a larger kitchen or a bigger bedroom? Arun Property Service can do the work. In addition, the company also offers plant and equipment hire, which comes

THE MAGAZINE 36

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Page 37

revamp and revitalise bars, restaurants, even a bank’s headquarters. “We had a lovely case recently where the client was steadfast in what they wanted – we knew what they were suggesting was not right but we showed them nonetheless… the result: humble pie.

“It’s wonderful to be asked to design all the publicity material for a large arts festival in Portugal but, importantly, we believe in localism and we don’t want to lose sight of local businesses, large or small. These are difficult times and local businesses need all the support they can get, “ says Will Harvey.

The reason clients choose Loosemarbles is that they want unique, tailor-made design solutions – they want to stand out but also they want to be listened to.

“Also, it’s good when one can convince a local business that good design is an important factor to what they offer, be it a business card or their whole working environment. How many times have you sat in a dreadful reception area or foyer: a dried-up cheeseplant, some magazines maybe, bored receptionist, sad landscape on the wall, a water cooler?” Loosemarbles has been asked to

ADR Fastlec ADR Fastlec is your local electrical supplier, offering free delivery and great prices on fans, lighting, cables, heaters, showers, alarms, fuse-boards, switches and sockets.

When we presented our colour palette and ideas, their sales people were elated – they loved everything so much so, they wanted to wear the colours! It’s simply about listening, understanding and suggesting… working with the client rather than against them.”

There are some excellent design studios and web companies in the area, but Loosemarbles approaches each project with a completely individual, fresh eye. They take issues of colour, typography, copywriting and design very seriously so that their customers are not just happy initially, but want to work further with them, to grow – they also want to be part of the creative process and are more than happy to help them with this. Setting up a business is a very precious thing and Loosemarbles respect this. “There is nothing worse than

A city expert recently stated that the only companies that will survive these times are the ones that will embrace creativity and adaptability. Loosemarbles say, “Let’s throw some humour in there too. Running a business is tough but it should also be fun.” Creative Director Abby Wilkinson’s work has been purchased by high profile clients such as Paul Smith, Moschino, Paperchase, Heals, Red or Dead, Ralph Lauren and Mastercard. In her past, other clients have included the rock band Iron Maiden, George Michael, Radiohead and the courier companies Heaven Sent, On Your Bike and the bike shop Mosquito Bikes. Art Director Will Harvey has a wide range of experience with a variety of companies: Associated Newspapers, Disney Corporation, Financial Times, Grand Metropolitan/IDV, Guardian Media Group, Haymarket Publishing, Hurlingham Polo Club, News International, Publicis Blueprint, Sony, Skydigital and Tate & Lyle amongst many others. Plus an impressive pool of designers, photographers, writers, web designers and marketers who work with Loosemarbles. Contact 01243 825172 or 0740 126 0484 or email: info@loosemarbles.co.uk

discounts for projects. Free lighting, heating and ventilation designs are also available.

counter at: ADR Fastlec, Units M3-M4, Riverside Industrial Estate, Littlehampton BN17 5DF.

Check out our fantastic offer and great deals at www.fastlec.co.uk

Join our Facebook page at: facebook.com/fastlec – You can also sign up for regular discount deals here! Why not follow us on Twitter: twitter.com/fastlecrob

Alternatively you can call us on 01903 730050 or drop into the sales

Fastlec are one of the UK's largest stockists of Redring, Xpelair, Vent Axia, Airflow, MK, Hager, Wylex, Halers, Click and Greenwood products. We offer friendly advice, and bulk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

37 THE MAGAZINE

BUSINESS NEWS

t’s only March and 2013 is shaping up to be one of the busiest times for local design agency, Loosemarbles. Destination branding, websites for a virtual office company, an international franchise for medical massagers, textile designs selling worldwide – a whole range of projects. But while this is all exciting stuff, they don’t want to forget local businesses: Gaterell’s, the wonderful butchers in Felpham are headline news at the moment because people are tiring of the big supermarkets and the meat scandal, and Loosemarbles is proud to have been asked to design their website.

BUSINESS CORNER

Loosemarbles

someone coming in and telling you where you’ve gone wrong, what you should do, you should do this, etc etc”. Communication, understanding and research are key.

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For true craftsmanship that combines traditional

techniques

with

modern

machinery, The Wright Joinery Company Ltd can undertake all your joinery requirements from design to completion. All aspects of joinery carried out from stairs, windows & doors through to bars, shopfronts & fitted furniture.

Unit U3, Rudford Industrial Estate, Ford, Arundel, West Sussex BN18 0BF Tel: 01903718118 Fax 01903718117 Mob 07860466287 email wrightjoineryco@aol.com

www.thewrightjoinerycompany.co.uk

The Arundel Carpet Company Specializing in Natural Products We will supply and fit domestic and commercial carpets specialising in natural products such as: • Wool • Wood • Stone • Marmoleum • Amtico

103 - 107 Tarrant Street | Arundel | West Sussex BN18 9DP Tel: 01903 884559 | Fax: 01903 885859

www.arundelcarpetcompany.com

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In 2013, all the Senior Members of staff have completed a Customer Care Level 3 with In-Training, to develop their skills and knowledge within this area and Ahead to Toe’s Trainee Apprentice Hairdresser will be gaining an Excellence Qualification in Level 2 with involves

attending Chichester College once a week . Their fully qualified Beauty Therapist has attended the most up to date training in Female Intimate Waxing with the most well respected professional in her field in London together with attending a three-day Body Treatment course, in Ipswich to complement her skills. Ahead to Toe’s Nail Technician has gained a Master Painter Qualification

which took place with the biggest and best innovation in hybrid techniques at the Creative Academy in Crawley. Celia Thomson has been busy too, working with Littlehampton Town Team as Team Leader, hoping to regenerate our Town Centre under ‘The Mary Portas’ banner. Never a dull moment! Contact Ahead to Toe on 01903 731475 and www.aheadtotoe.co.uk

Sun-X

AJS Labels

JS Labels is an multi award-winning company specialising in the production of self-adhesive labels. We work in all market sectors including toiletries, beverages, food, household, pharmaceutical, media and security labels. Our unique press base means we are happy to print any requirement, from short to large scale print runs. What’s more, we have a dedicated customer service team that will work with you to find the best labelling solution.

un-X (UK) Ltd is a long-established, trusted, and expert installer of solar control window films, which dramatically reduce summer heat gain and winter heat loss, and thereby energy costs and carbon emissions. Payback time can be as short as two to three years with the very latest in ‘allseason’ window film technology, achieving over 10% savings on commercial building energy costs by reducing the load on air conditioning and heating systems. The annual insulating performance of single glazing can be upgraded to close to double glazing. Safety, privacy, and decorative films are also available. Sun-X also manufactures and installs a wide range of blinds ranging from traditional Victorian reproductions, to large motorised blinds in transparent fabrics to reduce glare without blocking the view. Sun-X is By Appointment to Her Majesty the Queen, with a wide and enviable client base, including The National Trust, English Heritage, major commercial enterprises, local and central government.

For further information please call 0845 077 9007 or visit our website at www.sun-x.co.uk

AJS labels has invested over £2m in

Arun Self Storage Situated in the heart of the West Bank on Littlehampton Marina, Arun Self Storage offers self storage and vehicle storage for residents and businesses in the Arun area. The site benefits from the Marina security features and is accessible to all customers at any time of day. The company prides itself on offering a personal and friendly approach as they know how important these items and vehicles are that you choose to store.

the last two years and is now one of the most technologically advanced in its field. Our skilled and experienced team has expanded to ensure we provide the very best quality and experience for our customers. The economic outlook may be gloomy, but AJS Labels is doing all it can to control the controllables! For further information please telephone us on 01903 731212 or please visit our website at www.ajslabels.com The vehicle storage compound can home just over 200 vehicles including cars, caravans, boat trailers and horseboxes and has been awarded with a Gold C.a.S.S.O.A award for the facilities it offers and the security provided. Prices are based on vehicle length and the minimum storage term is 28 days. For further information on the services offered, please see the website www.arunselfstorage.co.uk or phone 01903 730444.

The self storage container units are available for hire in four sizes: 40, 50, 80 and 160sq ft for any length of time over 14 days. There are significant discounts available to long term customers as well as flexible terms for Removal Companies.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

39 THE MAGAZINE

BUSINESS NEWS

t Ahead to Toe, Hair and Beauty Salon, they realise that they could do more towards training and development of all the staff.

BUSINESS CORNER

Ahead to Toe invests in heightening Training Standards for 2013

BUSINESS NEWS

BUSINESS CORNER

001-063 ABP 2013:Issue 7_Nov 08

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Are you brave enough to take the ghost tour? Join the master on a spooky guided tour of Arundelâ&#x20AC;&#x2122;s only historical prison cells. Built in 1836, the Arundel Jailhouse was home to local criminals who had been convicted in the upstairs town hall courtrooms. Come and hear stories of Sussex ghosts on a candlelit tour of the old prison cells which house the hauntings of many local inmates and their tragic tales. Itâ&#x20AC;&#x2122;s a unique experience for all ages; if you donâ&#x20AC;&#x2122;t believe in ghosts before your visit, you will after! By evening, the Arundel Jailhouse transforms itself into one of the most unique live entertainment venues in the south east... playing host to comedy nights, murder mystery dinners, theatre and live music. Itâ&#x20AC;&#x2122;s also possible to hire the venue for your own private or corporate events. More details 01903 889821 or visit our website at www.arundeljailhouse.co.uk

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Burpham Country House

urpham Country House and Brasserie offers tranquility and seriously good dining in the downland village of Burpham, only three miles from Arundel. The house is four-star rated, with a Gold award for Quality in Tourism. It has nine en-suite bedrooms. All have televisions, phones, desks, free Wi-Fi, easy chairs, tea/coffee and ample parking. Choose from keenly priced standard rooms, large superior rooms with wonderful views, four-posters with high ceilings and window seats or luxury superkings.

for business meetings or private getaways. Enjoy relaxed dining for up to 36 people in The Burpham Brasserie and eat the best of locally produced food. Steve, the chef-patron, has designed a great a la carte menu complemented by an excellent wine selection, as well as local beers. For more information please call us on 01903 882160 or visit our website at www.burphamcountryhouse.com

We specialise in group bookings and exclusive use. Our two lounges, large conservatory and dining room, all have stunning downland and garden views. The rooms are ideal

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Provides a wide range of life-changing services for older people, carers, people with dementia and children with special needs Celebrating 80 years of caring in 2013

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THE MAGAZINE 40

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Not only can you enjoy unlimited use of all the facilities but for the businesses with a real competitive streak, or those who enjoy team building exercises, Inspire also promote

an Active and Healthy workplace. Through the course of the year Inspire offer local businesses a chance to get involved in fun, sport based activities. Evidence proves that there are multiple business benefits to be gained through focusing more attention on employee health and well-being. "A workplace environment that fosters physical activity and good health can contribute to the health and well-being of all employees and presents a positive image both to the outside world and to employees." (British Heart Foundation). So what are you waiting for? Thanks to its funders, Active Sussex, Inspire Leisure is continuing from last yearâ&#x20AC;&#x2122;s success and running more Healthy and

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Active Workplace Tournaments! They are hosting a series of sports competitions in 2013/14. Whether itâ&#x20AC;&#x2122;s for team building or a networking opportunity, come along and have some competitive fun against other local businesses. If your business is interested in being placed on the mailing list or you would like any further information then please do not hesitate to contact Charlotte Anning on 01903 890316 or email her at charlotte.anning@inspireleisure.co.uk For information on corporate memberships please call Inspire Felpham on 01243 826612 or Inspire Littlehampton on 01903 725451 and speak to a membership advisor today.

41 THE MAGAZINE

BUSINESS NEWS

orking out is a great way to relieve stress and anxiety. Those who exercise regularly are likely to have higher levels of energy and endurance for everyday life. Inspire can help your company reduce levels of sickness, improve motivation and increase productivity with their corporate memberships. Their corporate membership packages include unlimited use of the Health and Fitness Suite, fitness classes and swimming during all public sessions all at a discounted price.

BUSINESS CORNER

Corporate Memberships and Active & Healthy Workplace Tournaments

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Book an Appointment and receive 10% if mentioning that you have seen this Advert, quote Arun Business Awards Magazine for your discount.

adverrtising advertising ar artwork: twork:: flyers flyers leaflets, leaflets, posters posters br branding anding management m managemen t br brochure ochurre design ccolour olour cconsultancy o onsultanc y ccorporate orporate communications com mmunications digital and hand haand illustration illustration ideas and rresolutions esolutions in interior terior m mak makeovers eovers la layout yout and publishing lo logo go design d magazine design n and ar artt dir direction ection marketing market mar keting and mar ket research research photography, phot ography, rretouching etouching g and image manipulation manipulation surface furnishing, apparel sur face design:: fur nishin ng, wrapping wrapping and appar el web (responsive) w eb design (r esp ponsive) and SEO iinfo@loosemarbles.co.uk n f o @ l o o s e m a r b l e s . c o . u k | 01243 0 1 2 4 3 825172 8 2 5 1 7 2 | 0740 0 7 4 0 126 1 2 6 0484 0484

Hair and Beauty Salon with combined trade experience of over 70 years 3B East Street, Littlehampton BN17 6AU Mobile: 07920 055884 Tel: 01903 731474 and 01903 731475 e-mail: aheadtotoe@googlemail.com website: www.aheadtotoe.co.uk

We’ve got it covered

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Graduateon - University of Chichester

This scheme is available to all companies of any size and in all sectors in West Sussex and neighbouring counties. If you have a specific project or challenge in your business and can offer a graduate at least 10 weeks full-time work or 20 weeks part-time work paying a minimum salary of £8 per hour, GraduateOn can offer a wage subsidy to you of £1000 (terms and conditions apply). We can help you word the opportunity, if required, and

advertise free through the University’s website and online Job Shop. There is no obligation on you to employ the graduate at the end of the internship period so it’s a great opportunity to “test-drive” a new employee. For the graduate, it’s a chance for them to gain ‘real-life’ work experience and to learn more about the sector in which they are working, giving them that vital first step onto their career path. Many employers have found GraduateOn invaluable in bringing in new talent to develop their business, why don’t you join them? For more information contact our GraduateOn team on 01243 812075, email graduateon@chi.ac.uk or visit or website at www.chi.ac.uk/graduateon

C&M Trophies specialises in the supply of quality trophies and engraved goods to both retail and business customers. Established in 1978, it has built up a reputation for providing an excellent, high quality service with fast and efficient turnaround of products. The 3000 square foot premises are located in the centre of Littlehampton and form the base for both business and workshops. As well as selling through the retail channel, C&M is pleased to be able to offer a fast and efficient mail order service. Free catalogues are available on request. Of course, the usual range of trophies is also still available, along with C&M's glass engraving service. For more information on what the company can offer, call 01903 717766.

JS Humidifiers – A Thirty Year Success Story S was started by Steve Verney in 1981 operating from his garage where the first manufactured JS low energy humidifier was produced.

Air and Water Centre, an entirely internet based division selling all types of product to improve the environment, of course including humidifiers.

The company has steadily grown over the years by adding different types of humidifiers to the range allowing a continually widening JS customer base in the UK and overseas.

Over the years working closely with our vision of continuous improvement we attained Investors in People (IiP), ISO9001 quality management standard, ISO14001 environmental standard and OHSAS 18001 health and safety standard.

JS started exporting its low energy humidifiers in 1985 to Holland and now covers over 80 countries across the globe; representing 25% of the company’s turnover.

■ Strive to exceed your customers’ expectations in all areas. ■ Your staff are your best asset – always look after them. ■ Increase prices by at least inflation annually. ■ Continually work on your business to make it better, strive for perfection. ■ Enjoy what you do!

One of the company’s best decisions was moving down from London to Rustington with our 30 staff in 1994 which has allowed our turnover to steadily rise to over £9million by 2012 with 65 staff operating from a 25000 sq ft site in Rustington.

In 2011 we became part of the Walter Meier group, which has already helped JS in adding a further £1million to our turnover in 2012. Being part of a global humidification group will give us the opportunity in the future to further expand our local manufacturing base by selling our products throughout the group over the coming years, which is good for the JS team and the local economy.

In 2000 we started our Air Curtain division to reduce heat loss from buildings and in 2002 we started The

What makes a company successful for over 30 years? Steve Verney’s top tips:

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

You can find out more about JS Humidifiers on 01903 850200 or at www.jshumidifiers.com

43 THE MAGAZINE

BUSINESS NEWS

raduateOn brings together businesses looking for shortterm recruits and graduates who are hoping to put their newlyacquired skills into practice with a local company or organisation. Since 2008 it has identified over 100 work opportunities, many leading to permanent jobs.

BUSINESS CORNER

“Talent On Your Doorstep”

C&M Trophies

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Give It The Green Light BUSINESS NEWS

BUSINESS CORNER

Green Light O

ver 100 employers in West Sussex have supported WorkAid, an Aldingbourne Trust project, and West Sussex County Council in launching a new DVD promoting the benefits of Supported Employment in West Sussex. The DVD Give It The Green Light - is aimed at inspiring employers to access free support to employ an untapped work force of individuals with learning disabilities.

Jayne Long working at Caremark in Pulborough as a cleaner.

Kieran Stigant, Chief Executive of WSCC has explained the work the County Council is undertaking with WorkAid to make sure people with learning disabilities are fairly represented in the West Sussex workforce. The film, sponsored by Action for Inclusion, features the filmâ&#x20AC;&#x2122;s producer Richard Lamplough and Anthony Wake they take us on a journey covering a range of learning disabilities, candidates and their employers. Employers explain how easy it is to employ someone with a learning disability and the benefits of having a FREE Supported Employment Service like WorkAid to support and guide employers through this process within West Sussex. WorkAid, the specialist supported employment

THE MAGAZINE 44

service commissioned by West Sussex County Council welcomed the opportunity to help local employers to make a difference and recruit reliable, enthusiastic, hard working and talented staff. Joint Commissioning Manager (Learning Disabilities) for West Sussex

County Council, Lucy Beach said 'Enabling people with learning disabilities to get paid jobs is one of our top strategic priorities and it is fantastic to see so many employers wanting to support us achieve this'. Graham Tyler, Co Chairman of the Joint Learning Disability Partnership Board and also West Sussex County Councilâ&#x20AC;&#x2122;s Deputy

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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many employers want to develop ways of filling vacancies in their businesses.” WorkAid supports employers to be creative in developing new jobs, for example by job carving – a process where some tasks are identified as a new job, thus freeing up more experienced staff to take on new work. Employment and Skills Consultant for West Sussex County Council, Elizabeth Flegg said, “By thinking differently about the way we do things has been challenging for the council, however by being creative, we have become more accessible and this thinking outside the box has been refreshing. Job carving existing roles has enabled us to become more productive and offer paid employment to people with learning disabilities.” Gary Liddell, Head Gardener at Petworth House has benefitted from several work placements through WorkAid and says, “It is so rewarding to see how young people come out of their shell and flourish in the

workplace.” Kevin Buchan – who has a learning disability, and worked at Petworth House said, “Thank you to WorkAid and Gary, for giving me my confidence back!” In 2011 WorkAid was awarded Matrix Accreditation for providing Information, Advice and Guidance. Keith Hunt, Matrix Standard Assessor said, “WorkAid is a professional, caring organisation, which through expertise, dedication and commitment, deliver an essential service to the communities in which it works, without compromise”. By building strong working partnerships with local business and employers, WorkAid have successfully placed over 380 individuals with learning disabilities into employment throughout the county, over the last 2 years. For more information contact Rachel Smither on 01243 546035. To view “Give it the Green Light” follow this link www.youtube.com/ watch?v=JLAnmJbim30

At the “Give it the Green light” launch pictured left to right back row, Richard Lamplough, Jason Attenborough, Matt Swanson, Elizabeth Flegg, Lucy Beach, Rachel Smither. Front row: Adam Suter, Nicky England, Anthony Wake, Andrew Pickthall.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

45 THE MAGAZINE

BUSINESS NEWS

Employment is most successful when employer and employee needs are both met - WorkAid will match candidate skills to your business needs, supporting employees and employers through the recruitment and induction process. With over 13 years of professional knowledge and expertise, the WorkAid team also offers guidance on benefits and funding that maybe available to the employer. Rachel Smither – WorkAid Manager said “I am astounded at the enthusiasm our employers have shown - our employers really want to shout about the benefits of our service and employing an individual with learning disabilities. The event has been a huge success, and

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BUSINESS CORNER

Cabinet Member for Health and Adults’ Services said, “We know there are very real barriers faced by people with learning disabilities in experiencing work. We recognise this and this is why the County Council is committed to employing at least 40 people with learning disabilities over the next 12 months.”

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Unit G 11 Rudford Ind. Est Ford Nr Arundel West Sussex BN18 0BD Tel & Fax: 01903 730822 Email: info@beaumontfabrications.co.uk

Beaumont Fabrications was established in 1975 by Richard Smith and Richard Clear. For the next three decades they and their workforce have served the local community including, Arun District Council, the local building sector, the maritime sector and private householders. Supplying their requirements for all types of steelwork, be it structural, architectural, ferrous and non-ferrous, workshop or site projects. Over the years the company has evolved and is now run by Robert Finnigan, Beaumont Fabrications LLP has now extended its range to incorporate contemporary designs in glass /stainless steel for balconies and staircases. The company can offer a design, fabrication and installation package to suit individual requirements.

Your local electrical supplier offering free delivery and great prices on fans, lighting, cables, heaters, showers, alarms, fuse-boards, switches & sockets – One of the UK’s largest stockists of Redring, Xpelair, Vent Axia, Airflow, MK, Hager, Wylex, Halers, Click & Greenwood products. bulk Friendly advice, and & Free lighting, heating

discounts for projects

ventilation designs

call us today on

01903 730050 Alternatively you can drop into our sales counter at: Units M3-M4 • Riverside Industrial Estate Littlehampton • BN17 5DF Check out our deals at

www.beaumontfabrications.co.uk

Energy Saving And Remote Control using Monitor Hawk Internet adjustable remote control systems

www.fastlec.co.uk

TY R E P O R P N U AR ES C I V R SE

Smart Phone & Computer Access

Property maintenance including domestic, landlord properties, Contract maintenance, insurance and commercial works

24 Inputs -- 10 Relay Outputs Internet or GPRS connected

General building including part finished works

Can Monitor & Control

All types of Groundworks

Temperature - Pressure - Flow - Machines - Holliday Homes

Domestic and commercial work undertaken

Factory Equipment - Churches - Remote Buildings & Schools

Maintenance • Refurbishment

Central Heating -Irrigation - Farm Equipment - Swimming Pools

Construction • Extensions

Send Alarms Text or e mail Chart inputs and outputs Gives Major Energy Saving on Wide Range of equipment

Storage Units available to rent Buy to let property maintenance specialists

Call us today! www.monitorhawk.co.uk www.electair.co.uk Designed and Manufactured & Installed by Electair Exports Ltd 5 Arun Business Park Bognor Regis PO22 9SX 01243-842888

Fort Road East, Littlehampton. BN17 7QZ Tel: 01903 722909 Mob: 07967 699501 Email: arun.info@yahoo.co.uk

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The Fox

Dogs are warmly welcomed in any of the garden areas and we have a children's play area at the rear. www.thefoxpatching.co.uk

The Spotted Cow

Arundel Arboretum Arundel Arboretum is a local business that has been established for over 40 years. Over that time, it has developed the widest variety of quality stock of trees, large container shrubs (including evergreen trees and shrubs for screenage), conifers and cedars. Most of its customers come from recommendation. Arundel Arboretum believes the reason for this is not just the range and quality of its stock, but also the knowledge and advice given. They will advise on the best plants to suit your requirements, but also how best to maintain the plants afterwards. Once the expert staff have helped you find the right tree or plant to suit your garden, you can plant it yourself or arrange delivery and/or planting for you. They look forward to welcoming you to their plant centre along the A27 at Arundel. Scotland Barn, Chichester Road, Arundel, BN18 0AD. T: 01903 883251 E: arundel@arboretum.eclipse.co.uk www.arundelarboretum.co.uk

he Spotted Cow â&#x20AC;&#x201C; Situated on a quiet, no-through lane in the beautiful and peaceful village of Angmering in West Sussex. The dedicated and friendly team will make sure that everything is catered for when you come and visit. The open plan restaurant has seating downstairs around the bar area plus an additional seating area upstairs looking over our attractive beer garden.

Black Horse Inn, Climping

he Black Horse Inn, Climping, is a family run pub that always offers a warm welcome - both metaphorically and literally thanks to its log fire. As well as being somewhere for a drink and even a game of skittles, it's also an excellent place to dine. The lunchtime and a la carte menus offer a range of home cooked food made using fresh produce which, where possible, is locally sourced. T: 01903 715175 www.blackhorseinnclimping.co.uk

Beach Road Cleaners For a well known and highly reliable dry cleaners and bespoke laundry service in Littlehampton, then look no further than Beach Road Dry Cleaners. They have more than 30 years of experience in providing a professional and traditional dry cleaning and laundry service at competitive prices. They provide a tailored dry cleaning and laundry service to several commercial companies. All items are hand-finished and they work hard to achieve the highest standards. Friendly and helpful staff take great pride in offering you advice and help at all times, so why not give them a call today? T: 01903 717999. E: beachroad.drycleaners@hotmail.co.uk W: www.beachroad-drycleaners.co.uk

Arun View

The conservatory area caters for further dining and can hold large parties for your private functions, Weddings, Birthdays or any other special occasion. With gardens surrounding the pub we can also offer you an outside dining experience with beautiful views over the West Sussex countryside.

Christmas party season for your office party and many live music events throughout the year.

The venue prides itself on home cooking, notably fresh fish, steaks and homemade desserts as well as offering a light snack and brunch menu.

Showing all the latest live sporting events in the sports bar on high definition widescreens TVs. Arun View also offers four-star en suite accommodation, free WiFi available throughout and spacious car parking facilities.

Dogs are warmly welcomed in any of the garden areas. They look forward to seeing you soon.

Enjoy a drink and eat al fresco on the riverside patio with beautiful views across the river Arun.

www.spottedcowangmering.co.uk

ituated on the river Arun, this is the perfect venue to meet with friends, family or for business meetings.

Join in with their well known

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Please come and visit the website www.thearunview.co.uk to see the latest menus and forthcoming live music events.

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BUSINESS NEWS

The beautiful gardens make the perfect setting for outside dining and lazy lunches in the sun. With gardens surrounding the pub we can also offer you an outside dining experience with beautiful views over the West Sussex countryside.

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BUSINESS CORNER

he Fox â&#x20AC;&#x201C; Situated in a convenient position just off the A27 in Patching. The dedicated and friendly team will make sure that everything is catered for when you come to visit. The large restaurant area is perfect for both quiet lunches and private functions.

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The Fox

at Patching

The Black Horse Inn

Arundel Road Patching West Sussex BN13 3UJ

Climping Now Under New Management THE BLACK HORSE INN, formerly a smugglers inn, is a traditional pub and restaurant dating back to the 18th century. Situated in the quaint village of Climping the pub offers a variety of fresh dishes and quality wines, available lunchtimes and evenings seven days a week.

Tel:

01903 871299

www.thefoxpatching.co.uk

The Spotted Cow 1 The High Street Angmering West Sussex BN16 4AW Tel: 01903 783919

We also cater for special occasions, anniversaries, birthdays or business meetings. For large groups we close off one of the main seating areas for a more intimate venue, which can be decorated for the occasion.

Give us a call to discuss your requirements Climping Street | Climping | Littlehampton | West Sussex BN17 5RL

www.spottedcowangmering.co.uk

T: 01903 715715

...Be Inspired to Work...

Built in 1836, the Arundel Jailhouse was home to local criminals who had been convicted in the upstairs town hall courtrooms.

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By evening, the Arundel Jailhouse transforms itself into one of the most unique live entertainment venues in the south east... playing host to comedy nights, murder mystery dinners, theatre and live music. Itâ&#x20AC;&#x2122;s also possible to hire the venue for your own private or corporate events. TOURS ON THE HOUR AND HALF HOUR

Open weekends March to October

Improve motivation

12pm to 6pm, last tour at 5.30pm

Improve productivity

Boost team morale :WLHR [V H TLTILYZOPW HK]PZVY [VKH` [V Ă&#x201E;UK V\[ OV^ ^L JHU OLSW `V\Y ^VYRMVYJL inspireleisure.co.uk

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Bognor Regis

Our excellent facilities can accommodate parties, special occasions, meetings, conferences, fine dining. We can cater for large or small numbers.

You can enjoy exclusive use of our facilities and are guaranteed a warm welcome and professional service. Our experienced venue manager and team will be on hand to help with all aspects and arrangements of your event, ensuring that you and your guests enjoy the time that you spend with us.

We can offer a selection of menus to suit all occasions and budgets and would also welcome the opportunity to help you create your very own special occasion. You will find us situated in the spacious grounds of Bognor Regis Town Football

Seasons has a maximum 5 star food hygiene rating. Please do not hesitate to contact us to discuss your individual requirements or arrange a visit to check out our firstclass facilities which are sure to meet your every need. Bognor Regis Town Football Club, Nyewood Lane, Bognor Regis, PO21 2TY Call Seasons on 01243 862045

Look and Ferring Nurseries Sea Centre

ook and Sea is home to the Litttlehampton Experience Heritage Exhibition and viewing tower. A fascinating interactive insight into the history and heritage of Littlehamptons waterfront, river and tourist areas. The Harbour Lights Cafe and Restaurant offers good food from 8.30am until 9pm every day. From a snack, cappuccino or full meal, the cafe has an excellent reputation for fresh fish and seafood. View all menus online at www.lookandsea.co.uk.

Ferring Nurseries is a Sussex based family owned nursery that supplies plants to both the general public and local council authorities. They have been trading for almost 30 years and their core value is to supply top quality plants to all its customers that offer great value for money. Ferring Nurseries high standards have in recent years contributed to the success of many Sussex based local authorities in both regional and national in bloom competitions.

There is a conference room available for hire on the first floor with glorious river views. Fully equipped with projector, air conditioning and WiFi.

These include successive gold medals in South East in Bloom for Rustington in addition to Silver gilt medal winners in the Britain in bloom competition, adding to these extremely high accolades are the Sussex Life magazine award of best floral town in Sussex in 2009.

The look and Sea Centre is located right alongside the river opposite the RNLI station.

Other awards include best local highway display for Worthing in the regional competition.

Bay Studio

banners and street signs, shop fronts and fascias.

If you're looking to stand out from the crowd and just get noticed, Bay Studio can help! Their team of designers, sign fitters and screen printers are there to do just the job for you. As an established company, celebrating 30 years of trading this year, they have a wealth of experience and knowledge to provide you with the very best in bespoke made signs from vehicle graphics and wraps, promotional items,

Experienced in handling large contract work, they equally welcome enquiries from smaller businesses and the general public. With both manual and automated Screen Print set-ups, they specialise in printing metal panels and chassis of any size or awkward shape, instrument overlay fascias, labels and fabric printing.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Entente florale gold medal 2012 Britain in bloom gold medal and winner of best town in the country category 2011. The commitment of Ferring Nurseries does not stop with their high standard of plant growing, in addition to this a full maintenance service back up team and inspirational planting professionals buck traditional plant design trends by being innovative and some may even say daring with their schemes of high floral excellence. Ferringâ&#x20AC;&#x2122;s unique, colourful and often intriguing presentations were, in 2009, awarded the top award of the best highway display in the UK awarded by the Royal Horticultural Society. For more information please contact us on 01903 241122 email us at plants@ferringnurseries.co.uk or have a look on our website at www.ferringnurseries.co.uk

They can organise all the necessary artwork, materials and tooling arrangements to give you peace of mind. Long or short runs - not a problem! Their skilled screen printers offer a fast and efficient service With a reputation for excellent service and quality designs and printing they are sure they can offer you a product to suit your needs. For more information, contact 01903 717227 or www.baystudio.co.uk

49 THE MAGAZINE

BUSINESS NEWS

Seasons is an outstanding and unique venue which prides itself on catering for all your requirements whilst meeting your high expectations.

BUSINESS CORNER

Football Club

Club, which offer excellent parking facilities and full disabled access, all within a ten-minute walk of the town centre.

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HARBOUR LIGHTS Riverside Café & Dining Open every day from 8.30 For evening hours please contact us or look at our website. Super lunch and dinner specials including: Fresh Local Fish and much more.

NEW Menu online:

www.lookandsea.co.uk

Sunda Roasty £8.95

Make a Reservation : 01903 718984 Excellent conference facilities available for up to 50 persons. Air conditioned, WiFi, projector and lovely river views with full catering facilities. Prices from just £100 per day.

Look & Sea Visitor Centre Fishermans Quay, Surrey Street, Littlehampton

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Private Coach Hire ■ The fleet of luxury coaches is available for private, business and contract hire to any destination and for any duration.

Programme of the Year at the Coach Tourism Awards. Coach Holidays ■ Over the years, Woods has developed a far-reaching UK and Continental Coach Holiday Programme with departures to over 125 destinations. ■ They also offer a varied Air Tour Programme for those who prefer to fly to their holiday choice. ■ The Christmas Holiday Programme has something to suit everyone.

Day Excursions by Coach ■ The Day Excursion Programme offers a choice of destinations to cater for every taste and includes an extensive selection of theatres, shows and concerts (local pick-up points).

■ All tours start and end with door to door taxi transfers.

■ In May 2013, Woods was a finalist in the category of Day Excursion

Travel Agency ■ Since 1992 Woods has also operated a

■ Our special relationship with major cruise operators means that many of their special discounted cruising offers cannot be beaten! Membership of our Sussex Cruise Club is free. Group Travel ■ Group travel is our speciality - from Day trips in the UK to Holidays all around the world - we can arrange your group requirements. So for all things travel, Woods are who you need! For more information about Woods Travel please take a look at our website today at: www.woodstravel.co.uk Alternatively you can call us directly on 01243 868080 or please send us an email at info@woodstravel.co.uk

■ In May 2013, Woods won the Coach Holiday Programme of the Year at the Coach Tourism Awards.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

51 THE MAGAZINE

BUSINESS NEWS

oods Travel has been in business for over 42 years, serving the South with passenger transport to destinations all over the UK and Continent. In April 2013, Woods was named the UK’s Coach Operator of the Year at the UK Coach Awards.

BUSINESS CORNER

fully ABTA bonded travel agency. Being independent they can not only offer you a far wider range of tour operators to choose from but can negotiate our own special discounts and offers.

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BEACH ROAD

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DRY CLEANERS

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Professional Quality Cleaning At Very Competitive Prices Suede, Leather and Furs | Duvets, Bedspreads and Blankets Quality Alterations and Repairs | Same Week Laundry Service We also undertake Curtain Cleaning

Specialist wedding dress, evening dress and prom dress cleaning.

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Monday to Friday â&#x20AC;&#x201C; 8.00am to 5.30pm. Saturday â&#x20AC;&#x201C; 8am to 1pm. 4 Beach Road Âˇ Littlehampton T: 01903 717999 E: beachroad.drycleaners@hotmail.co.uk

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SELL YOUR S SCRAP CRAP GOLD

Digital Marketing Activities Websites and Search Engine Optimisation Copywriting and Traditional Marketing Small to Medium Events LITT LITTLEHAMPTON: TLEHAMPTON: 01903 724392 RUS U TINGTON: 01903 783002 RUSTINGTON:

WWW.LGUESS.CO.UK W WW.LGUESS.CO.UK

Hourly and day rates available Rachael Dines www.marketing-professional.co.uk hello@marketing-professional.co.uk 07787 127624

When responding to adverts please say that you saw them in ABP Magazine

REVIEW 2014 Please contact us for all your digital and litho print requirements and mail room services. Please call us on: 01903 777400

2014

www.jpmg.co.uk

JS Humidifiers The UKâ&#x20AC;&#x2122;s widest range of adiabatic humidifiers. JetSpray

HumEvap MC3

Humidification & up to 12Â°C evaporative cooling. E: sales@jshumidifiers.com T: +44 (0)1903 850200 W: www.jshumidifiers.com

Condair FF2

Condair Dual 2

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Help us raise £4 million! Whilst meeting your own Corporate Social Responsibility! The Aldingbourne Trust is an enterprising charity based in West Sussex which supports adults with learning disabilities to have the same opportunities as everyone else to live independent lives. Last year we launched our £4million Fundraising Appeal. The funds raised will be put towards the expansion of the Trust’s current facilities, including larger conference facilities, cafe and shop which will help to produce an income so we can become less reliant on government funding and provide additional development opportunities and paid work for adults with learning disabilities. We are always looking for new opportunities, motivated individuals, organisations and corporate partners to offer their support to help us reach our target. By helping us, you will also be helping your own organisation meet your own Corporate Social Responsibility! As a Corporate Partner of the Aldingbourne Trust you would receive a number of unique benefits such as tailor made packages which could

include the use of the conference facilities; corporate team building events with full use of our facilities and training for your staff delivered by Powerful Trainers who all have a learning disability themselves. Match Funding is becoming an increasingly popular way of companies demonstrating their Corporate Social Responsibility with companies often capping the amount at £500 per employee per annum. We have been delighted to receive some really generous donations from individuals and businesses in West Sussex and have had some fantastic support at numerous events. In addition we have many fundraising events planned from a family open day, sponsored cycle rides to a grand charity auction. Maybe you would like to support one of our planned events or organise one of your own. Lastly but by no means least, you could join up to Unity Lottery where you could win up to £25,000 in a week! Please visit our website for more information. Please visit www.aldingbournetrust.co.uk for more details. If you are interested in finding out more about our events, want to run your own fundraising event or would like to join our Fundraising Committee, please do not hesitate to contact Abigail Rowe direct at: abigailr@aldingbournetrust.co.uk or call her on 07802 783604.

Working with HMP Ford Opportunities to work with HMP Ford including business and non-commercial work. Current workshops including injection moulding, laundry, horticulture, and waste management. Also employment and work experience placements for offenders who are seeking to prepare for release back into the community. For more information about our forthcoming employers’ days, please call

Tel: 01903 663 027 - business. 01903 663 000 - placements.

crtford@hmps.gsi.gov.uk

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The Sussex Cruise Club launched in 2007 and has grown from strength to strength. It has been successfully selling cruises for 25 years under the name of Woods Holidays, before deciding they needed a new name to increase awareness of the range of cruises and high level of service and experience offered. Their cruise specialists have over 60 years experience and pride themselves on finding

Page 54

the right cruise for each individual. As a small independent family company the Sussex Cruise Club really cares about each individual they book and always like to go the extra mile (or nautical mile!). Cruising is now the biggest growing sector of the travel industry and offers an excellent holiday choice for all. This year promises to offer more ships and more destinations than ever before. Our recommendation is to book early if you want to ensure the exact ship, itinerary and cabin. Also, booking early ensures you get the best prices and extra benefits. The Sussex Cruise Club is free to join and offers a host of benefits including free door to door taxi transfers*, where we collect you from your home and take you to your port/airport of choice and collect you again on the return journey. We feel this really gives you the best possible start and end to your holiday. Other

benefits include exclusive invitations to cruise events and promotional days, additional discounts and exclusive visits to see ships in Southampton and Dover.

To join the Sussex Cruise Club, call on 01243 871664 or email at info@sussex-cruiseclub.co.uk *Only for passengers residing in SCC pick up area. Conditions apply.

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001-063 ABP 2013:Issue 7_Nov 08

8/10/13

Active Pump Services Ltd

• Domestic, commercial and government

Frame of Mind Frame Of Mind, the award winning Bognor Regis based Community Interest Company, provides employment, training and work experience for local adults with mental health issues, dementia and learning disabilities in a real business environment. Despite a challenging year, Frame Of Mind has achieved the following: • Won the Arun Business Partnership Disability Awareness Award • Won the National Dementia Care Outstanding Innovation Award for 2012 • Theresa Bates our founder won the Inspirational Woman of the Year and the Readers Choice Award in the 2012 Local Woman of the Year Awards • Completed a major framing contract for the new Butlin’s Wave Hotel framing 655 pictures in record time

As well as picture framing our trainees gain experience in digital printing, graphic design and photo restoration. They also gain experience in our small ceramics workshop and learn basic horticulture in our award winning Community Garden. For more information, please call 01243 828066 or visit www.frameofmind.uk.com

• Rapid response in your area • Services across the South East, London and beyond • Free site surveys and quotations • Professional, efficient and reliable • Seven-day emergency breakdown • Supplying top quality equipment from trusted manufacturers Active Pump Services Ltd has a fleet of sewage tankers for the emptying of sewage treatment plants, septic tanks, cesspits and grease traps. Their own advanced jet wash vehicle can be used for the unblocking of drains and sewers and CCTV surveys. Their civils department specialises in the installation of underground pump chambers, treatment plants, septic tanks and associated pipe work. They can sanitise water tanks and carry out pressure testing of fire hydrants. Active Pump Services Ltd provides a professional and considerate approach to all of its customers, whether they are government, multinational company, local industry, agricultural or the general public. Please call Active Pump Services Ltd on 01903 734030 or visit our website www.activepumpservices.co.uk

A marketing professional with experience across all three sectors

arketing Professional provides marketing, PR and event management services. Owner Rachael Dines is a freelance marketing and PR consultant who works with a network of subcontractors to also provide design, web development and advanced search engine optimisation services. Rachael has sat in the marketing manager’s chair with sales people fighting for marketing resources to help them meet increasing targets. And, most recently, she has spent four years as a business owner. She therefore understands low budgets and time constraints very well. A Chartered Marketer, Rachael initially studied in the UK but later trained in business-to-business marketing at the Kellogg School of Management in Chicago. Her eleven years of marketing experience covers a broad portfolio of products and services across the business, consumer and charity sectors.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Rachael offers free initial meetings to discuss assisting with marketing plans, traditional or digital marketing activities. www.marketing-professional.co.uk

JPMG Established in 2000 solely for the financial services industry, JPMG has evolved into a highly motivated business partner within this sector, and through these partnerships JMPG produces and mails time critical and sensitive Shareplan documentation for a high percentage of FTSE companies. We have recently moved to new larger premises in order that we may grow our business steadily - just as we have for the last 12 years. With other clients JPMG undertake volume mailings for Local Government, the Travel Industry, the Trade Union Movement and Charitable Organisations. As well as operating as a direct mail house for many other design and print companies. Whether you are looking for mono, colour digital or litho printing or machine or hand enclosing,JPMG prides itself on the level of service and attention to detail given to all tasks from the largest to the smallest of mailings.

55 THE MAGAZINE

BUSINESS NEWS

Some of the benefits to expect: • Covering everything from sales, to servicing, to repairs and replacement

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BUSINESS CORNER

stablished over 18 years ago, Active Pump Services Ltd can call on 50 years of combined experience in the pump industry. They specialise in the design, sales, servicing and installation of all types of water, sewage and borehole pump systems. All its engineers are fully trained in confined space entry, and we have our own safety equipment including gas detectors, escape breathing apparatus, man winches and tripods.

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Our huge stock ranges from small shrubs to magnificent fully mature specimens that will create an instant result, and all are available to buy or to hire. Plant displays can be specially designed and prepared and are available for short and long term hire for exhibitions, open days, sporting and corporate events, showrooms and display areas. Delivery and collection is included in the package and detailed quotations are available on request. Littlehampton Road, Worthing, West Sussex BN12 6PN Tel: 01903 241122 E: plants@ferringnurseries.co.uk

Frame Of Mind way.

www.ferringnurseries.co.uk

Arundel Arboretum Logistic Thinking

Arundel Arboretum is a local business that has been established for over 40 years. We offer expert one-to-one advice on your plant requirements, taking full account of your ground conditions. Suppliers of quality trees, shrubs, conifers and cedars

Here at RT Page we follow a different approach to warehousing and distribution, one that recognises that in providing logistic support to your organisation we are part of the entire process of delivering satisfaction to your customer. We know that to deliver the service you need we must understand your business, objectives, ethos and systems. Only then can we bring our 50 years of experience, knowledge and expertise to produce the most effective solutions. In conjunction with our strategic partners we will deliver a service that will reduce costs, improve the efficiency of your supply chain and contribute to your profitability.

Over 200 varieties including rare and unusual Trees from 4ft to 20ft A large selection of evergreen trees and shrubs for screenage Delivery and planting service available We supply to retail and trade customers We look forward to welcoming you to our plant centre Arundel Arboretum Limited Scotland Barn, Chichester Road, Arundel, BN18 0AD Tel : 01903 883251 Fax : 01903 694554 e-mail : arundel@arboretum.eclipse.co.uk web : www.arundelarboretum.co.uk

Comprehensive Service From our purpose built warehouses at Ford in Sussex, in conjunction with our strategic partners, we offer our customers a smooth, efficient service that integrates easily with their operations whether they are seeking:• Total Supply Chain Management • Warehousing • Transport • Distribution • Pick and Pack • or any of the other services we offer We believe that success is based on real collaboration, trained, motivated staff who regard customers as colleagues, backed by an effective IT system – to give you visibility and control over your stock – and, above all, a commitment to deliver! In short whatever you want to store, wherever you want to move it, by land, sea or air we can help.

Smoothly Securely Safely Tel: +44 (0) 1903 736300 | Email: info@rtpage.co.uk www.rtpage.co.uk

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They are also members of the Institute of Registered Valuers and National Association of Goldsmiths.

So what can RT Page offer your company? Storing your own goods takes up space that you could be using for something more profitable. Sometimes your warehouse is half empty, sometimes it’s overflowing. Sometimes you have enough staff, sometimes too few. You could do with a manager but it’s not really a full time job. What you need is an elastic warehouse, purpose build, run by experienced staff. But they don’t make elastic warehouses and the rest cost money. RT Page offers a number of services to solve the problem... • An entire warehouse staffed and managed by us. • Shared space that expands and contracts as required Backed up by trained, experienced staff operating an online stock control system.

L.Guess is a family owned business, established in 1940 and now in its third generation. Based in the Sussex coastal towns of Littlehampton and Rustington the company strives to provide an experienced, knowledgeable and personal customer service. In the Littlehampton store, L.Guess are stockists of Chamilia, Marcasite & More, Candy Bling, Citizen & Sekonda watches, as well as a large range of ladies and gents pre-owned prestige wrist watches including Rolex, Cartier and Omega. They have an unrivaled selection of gold and diamond jewellery, including new and second-hand at very competitive prices.

Please contact us on the following numbers Rustington: 01903 783002. Littlehampton: 01903 724392. You can email us on info@lguess.co.uk or please have a look through our website at www.lguess.co.uk

In the Rustington Store they are stockists of Lovelinks, Hot Diamonds, Ti Sento, Candy Bling, Fred Bennett Gents and Brown & Newirth Wedding Rings. They also have a large selection of prestige pre-owned watches, beautiful diamond jewellery and much, much more!

The result? • No long term leases • No capital expenditure. • No staff problems. • Valuable space released • Your goods – safe and secure!

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

For more information about RT Page or to discuss your exacting storage solutions please don’t hesitate to call us on 01903 736300 or take a look at our informative website at www.rtpage.co.uk

57 THE MAGAZINE

BUSINESS NEWS

T Page is a family run warehousing and transport company with over 50 years experience. Established in 1955 by the father of the current directors, the company has a wealth of valuable knowledge and expertise.

BUSINESS CORNER

Storage L. Guess Solutions Jewellers

They pay top cash prices for your old gold, offering friendly, free advice and you are not under any obligation to sell. They specialise in the repair and restoration of antique and modern watches, clocks and jewellery. All work is carried out in their own workshops on the premises.

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Established in 1972

CAR & VAN HIRE We are part of Practical Car And Van Rental, the fourth largest vehicle rental company in the UK. We have a large and varied fleet of modern vehicles including... A wide range of cars up to and including 7-seat MPVs with aircon Cars and vans available with toe hitches One-way rentals available 17-seat minibuses Vans from small combo to 7.5ton trucks Luton vans with tail lifts

Call: 01903 234220

COURIER SERVICE We have a fleet of vans and trucks available to get your goods to where you need them to be. Our service includes... Daily London courier service Same day to and from any UK location No job too small or big, from a single envelope to 3000kg! All our vans are GPS tracked

Call: 01903 725875

We have offices at: 31 Beach Road, Littlehampton 34 Railway Approach, Worthing

cars@acecarhire.com

www.acecarhire.com

AUTOMOBILE REPAIR SERVICE CARS COMPLETE Martin Bailey

I Martin Bailey, owner , trained locally with main dealers and fully

qualified as a technician before starting CARS, a family run business in Littlehampton 20 years ago.

I With good customer base in the local and surrounding areas

stretching from Chichester, Brighton to Horsham (Collection and delivery service available).

I We are able to repair and service all makes and models I Strive to give a personal touch, understanding the need of each

individual that enter our garage to all our customers individual or contractors.

I All our customers can rest assure that all quotations will be very competitive and fair.

I I I I I I I I I I I I I

Services include: General maintenance to manufacturersâ&#x20AC;&#x2122; specs. Car and light commercial servicing to manufactures specification. Local agent for brake servicing (Ferodo) Clutch replacement. Air conditioning servicing and repairs. Engine management diagnostics. ABS fault finding and repairs. Airbag diagnostics and repairs Breakdown facilities. MOT. General repairs all at competitive prices. Breakdown and recovery facility. All work comes with 12 months parts warranty.

Unit 6, Gloucester Road Business Park, Gloucester Road, Littlehampton BN17 7BS

Tel: 01903 732200

WE ACCEPT THE FOLLOWING:

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As are many private individuals. In these tough economic times, the attraction of owning a vehicle has been on the wane for some time and the increasing costs and hassle associated with ownership are

encouraging more businesses and consumers to examine their motoring options. Leasing a brand new car or van, whether for business or pleasure is surprising affordable, and for businesses is a tax-efficient alternative to buying. Driving the latest, safest and most economical vehicles can easily become a reality with today’s leasing packages offering low deposits, low fixed-cost monthly payments plus a host of other benefits such as free road tax and breakdown cover. And, of course driving a new car or van means your vehicle is covered by the full manufacturer’s warranty for the duration of your contract – so if something goes wrong with your car or van, you won’t have to pay for it! Carnoisseur Leasing is part of the UK’s leading independent vehicle leasing specialists, offering customers a comprehensive range of vehicle leasing facilities on all makes and models of brand new cars and vans.

Ace Car Hire

n 1969 two young and enthusiastic entrepreneurs decided to fill the winter gap in their small gardening business by purchasing two Ford Zephyrs and running them as a taxi service under the name Ace Car Hire. Subsequently, they purchased one of the largest independent licensed Hackney Carriage companies in the area and today they are still going strong!

As well as vehicle hire, Ace also provides nationwide courier services for both trade and domestic customers. Again, you can be assured of a friendly and efficient service from a long-established local company. For more details of Ace Vehicle Hire call on 01903 713208 and for the Courier Service on 01903 725875 or you can visit www.acecarhire.com

Ace Car Hire now has a fleet of over 30 vans and 25 cars. They are still a family run business and are well known for their friendly service. They maintain all their vehicles in house and are happy to arrange for one-way vehicle hire.

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Benefiting from the support of a national company, Carnoisseur Leasing Worthing attract highly competitive leasing terms from all major manufacturers and promise to pass on generous bulk purchase discounts to their customers. With over 20 years in the motor industry the team are ideally placed to help you select your brand new car or van and can tailor a finance package to fit around your individual needs. And with prices starting from as little as £99 per VAT per month there has never been a more affordable way of driving a brand new car or van that offers you complete peace of mind. Please contact Carnoisseur Leasing by calling us on on 01903 215447 or 07966 402724 to discuss all of your vehicle leasing requirements. Or, alternatively you can email us at worthing@thecarleasingstore.co.uk

59 THE MAGAZINE

BUSINESS NEWS

n the past, car or van leasing has mostly been associated with large corporations. But nowadays smaller businesses and self-employed people are also taking advantage of the benefits leasing has to offer.

BUSINESS CORNER

Think you can’t afford to drive a brand new car or van? Think again!

BOGNOR REGIS

ECONOMIC DEVELOPMENT

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Bognor Regis Regeneration The future continues to look brighter for Bognor Regis. There is plenty of good news to report in Bognor Regis with several significant projects moving forward despite the ongoing difficulties in the national economy. The old LEC factory has now gone and the much awaited Sainsbury’s store, including more than 400 jobs, is now open. This development also secured funding of almost £1m, of which half will be spent directly on improvements to the town centre. The first £250,000 of the Sainsbury’s

funding was allocated to a variety of community-led projects from events to new signage and a community arts centre. The results of this will be visible soon and will make a significant difference. The majority of this money will be spent on improvements to the public realm in the heart of Bognor Regis. Work on a first phase of improvements to the London Road precinct will begin later in the year. The funding will also contribute to a Town Centre Regeneration Officer, for four and a half years, who will coordinate and move forward projects within the retail heart of the town. All partners of the Bognor Regis Regeneration Board are working hard to help make this happen. The groundbreaking Arun Charter Plus launched in 2009 is going from strength

THE MAGAZINE 60

to strength. The Charter was established to generate additional and multiple benefits from the regeneration programme in the town beyond ‘just’ physical development and change. Investors and existing Bognor Regis Regeneration Board partners have both signed up to ensure local companies are encouraged to bid for contracts and supplies, and made commitments to provide training opportunities for local people. Two successful events were held over the past year which saw local firms having the opportunity to meet with representatives of Sainsbury’s contractor Longcross and Butlin’s. We have heard positive stories about how this has resulted in local firms winning work worth many hundreds of thousands of pounds. The new facilities at the University of Chichester campus including the Dome Business Centre and the new Learning and Resource centre have now been open a year. The University report strong

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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ECONOMIC DEVELOPMENT BOGNOR REGIS

demand for the courses they hold in Bognor Regis despite the introduction of increased student fee levels. We expect the University to go from strength to strength. Butlin’s is booming and investing more in Bognor Regis than any other of its other resorts. The Wave hotel has opened to critical acclaim, including from the Hotel Inspector Alex Polizzi who wrote in the Daily Telegraph how her children preferred Butlin’s in Bognor Regis to the Caribbean. Butlin’s has invested in new fairground attractions and upgraded several parts of their existing accommodation. Occupancy levels continue to outstrip even their own expectations despite the current state of the economy. Enterprise@BognorRegis is a plan looking at the delivery of employment sites covering Oldlands Farm, the Salt Box and the former LEC Airfield on the north eastern fringes of Bognor Regis. Since last year the Council has included the sites in its DRAFT Local Plan, consulted on those specific policies and commissioned planning specialists to put in place a master-plan and Local Development Orders for the sites (this will vastly simplify the planning process for future developers and we hope put Bognor Regis ahead of other competing locations). The delivery of the sites

remains a priority for the Council and regional partners and the Council will be working hard to move development forward. St.Modwen’s proposed developments at the Regis Centre and Hothamton site was the subject of an extensive public consultation in November and December 2012. The results showed a clear consensus that the scheme would benefit the town, although the support for some of the individual elements was not as clear cut, and there was a clear need to improve the car parking in the town. If Full Council decides to accept the recommendations it will be a major step forward towards delivery of this scheme which will include a cinema, theatre, restaurants, hotel, new public spaces and new apartments. The scheme would generate close to 200 jobs. The Economic Regeneration team at Arun District Council will be working on a whole series of smaller scale projects which will see tangible results over the course of the next year. These include: • putting in place all of the signage to allow cycling along Bognor Regis promenade • the opening of the 69 High Street shop unit as a community arts gallery and workshop managed by

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

Community Arts Bognor Regis • working with the University to establish a business hub and hotdesking space in a vacant shop unit in the town centre • installing new and enhanced directional signage across the town centre • the master planning of the seafront between Butlin’s and the pier • a plan for concessions operating on the seafront from 2015 onwards Anthony Everitt, Arun District Council’s Senior Economic Development Officer, said: “Bognor Regis has seen major investment over recent years at the University, Butlin’s and the Regis School which is great news. However the town centre and seafront has yet to see the levels of investment I am sure the whole population would want. Our priority is to help address this. Over the next year there will be tangible changes as we deliver smaller scale projects, whilst we expect significant progress in moving forward the larger strategic developments that will make the biggest difference.” For further information phone Caroline Gosford on 01903 737854 or email caroline.gosford@arun.gov.uk www.arun.gov.uk Follow Arun District Council on Twitter: @ArunDistrict

61 THE MAGAZINE

LITTLEHAMPTON

ECONOMIC DEVELOPMENT

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Littlehampton Town Centre Regeneration The Challenge At the heart of Littlehampton there is a busy, vibrant and successful town centre. Like many town centres though, it has had an impact from the continued growth of online shopping and out of town retail. There is also a potential effect from the arrival of several superstores (Morrisons in Wick, ASDA in Ferring and the expanded Sainsbury’s in Rustington). Some reports suggest that there will be around 20% less money spent in high street shops and around a third less shops being able to sustainably operate in town centres by the year 2020 (Source: Experian 2012). This would indicate that town centre ‘high streets’ need to adapt to changing circumstance in order for their businesses to continue to be successful. In Littlehampton there are many good

THE MAGAZINE 62

news stories. We continue to see new businesses open up in the High Street, the arrival of Waitrose and the continued success of the Friday market. The town has more places to eat and drink in the retail centre than at any time in recent years. Littlehampton town centre still remains relatively buoyant and continues to attract investment. The fact that Littlehampton town centre has weathered the recession suggests there is room to be optimistic. However, we can not be complacent or take things for granted. We know the current pressures on the town centre and there may be significant challenges in forthcoming years. What we can do about it? It is important we acknowledge the changing trends of how consumers use and what they demand from their town

centre. We need to take appropriate steps to ensure Littlehampton town centre evolves and continues to offer a reason for people to come and spend time and money. Traditional retail may not be as dominant as it once was (but this does not mean it will stop being important). The town centre will need to ensure that it continues to be an attractive place for people to spend their leisure time. Arun District Council is committed to a Leisure Strategy for the benefit of residents, visitors and businesses. The strategy recognises the increasing importance of the leisure and culture offer and the part it can play in the success of Littlehampton town centre and the waterfront. Development on the St Martin’s car park has the potential to put some of these

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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The Environment Agency’s East Bank Flood Defence scheme on Pier Road is moving closer to delivery and working with Arun District Council, this will bring enhancements to the town.

working in isolation. We are committed to working in partnership with Littlehampton Town Council, local traders and other groups. Littlehampton is fortunate that it has an enthusiastic group of traders who care about the town and have already shown their desire to ‘roll up their sleeves’ and deliver some improvements. A new Littlehampton Town Centre Regeneration Officer has been recruited and will work with the Town Council and Littlehampton traders to develop the town centre. The future’s different, but the future’s bright

The high street may be changing, but this in itself presents opportunity. Arun District Council, in partnership with traders and the Town Council, is working to ensure that we are in a position to meet any changes and that opportunities to improve and promote the town centre are fully realised. We recognise that there is no room for complacency, but we are confident that an exciting future lies ahead for the centre of Littlehampton. John Edjvet, Littlehampton Town Centre Regeneration Officer can be contacted at john.edjvet@arun.gov.uk or on 01903 737856. www.arun.gov.uk Follow Arun District Council on Twitter: @ArunDistrict

Littlehampton’s attractive waterfront and seafront acts as a magnet for visitors to the town and we are keen to encourage visitors to the area to also discover the town centre and all it has to offer. Working in partnership Solutions can not be moved forward

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

63 THE MAGAZINE

LITTLEHAMPTON

Markets, street traders and entertainment can play a role in distinguishing the town centre. As a District Council we are working with Littlehampton Town Council, traders and others to make sure the town centre offer is good and that the quality is right.

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ECONOMIC DEVELOPMENT

leisure uses right at the centre of the town. We are working with a consultancy team to explore what would be possible to achieve on this site. The hope is that the site will play a pivotal role in the evolution of the town centre. The findings will be reported during 2013.

13:05

BUSINESS AWARDS

WINNERS & SPONSORS

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Page 64

The Business

Partnership Awards

Introduction

he annual Arun Business of the Year Awards were the usual fabulous mix of fun and celebration. We thought we'd have to go some way to top the previous year but with the help of Butlins and each of our other sponsors I think we succeeded! Around 250 people gathered at Butlins conference centre for a great 3 course meal and to see 18 awards presented. Each was presented by the sponsor company who also made up the judging panel. As ever no-one was aware who had won prior to the

THE MAGAZINE 64

opening of the silver envelopes and once again the mix of surprise from the winners and friendly rivalry was great to see. The following pages feature the winners and also give you a chance to look at the categories, think about your entry for the 2013 awards and make a note to book your tickets for the event. Miriam Nicholls

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Small Business of the Year Awards Under 5 employees

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Under 10 employees Over 10 employees mall businesses are the backbone of the UK’s commercial activities. Collectively, the country’s small business owners add more than £1billion to the country’s economy every year. The natural by-products of that activity are employment, production of goods, provision of services and the generation of wealth. Of course, there are pros and cons to deciding to go it alone and set up your own business. Owners of such companies tend to work long hours, yet for many the appeal of being your own boss compensates for the added personal and professional commitment. During poor economic conditions, it can be harder still for small businesses. Areas that should remain in sharp focus are training, marketing and innovation. Enthusiastic and committed staff are key to success in any business, and

keeping them motivated and providing training will aid their productivity. Training will also help them achieve their ambitions. It’s always tempting to cut marketing budgets during tough times, but it’s vital that customer awareness of your activities is maintained. When the downturn ends, it’s those companies that

Under 5 employees

Winner: 1st Stop Workwear “We were pleased to win the award and, having the sign in the window and on our website, means it’s something that people notice and comment on. We’ve received good feedback on winning the award, which makes it worthwhile.” Mike Cawston 1st Stop Workwear 01243 867838 www.1ststopworkwear.co.uk

have continued to promote their brand and carve a market share that will be best placed to benefit from new growth. Innovation and adapting to new technology can save time and money, increasing efficiency and helping during times of recession. Smart thinking is key to riding out the recession and being fitter when the better times return.

Sponsor: Botting & Co

“

We feel it is vital to support small and growing businesses and award ceremonies are a good way of recognising their acheivements and promoting the small business sector. Not only does it identify and reward businesses who excel in their field, it also works to inspire and motivate other small businesses and start ups, which is essential for our local economy. This why we are proud sponsors of the Small Business award.

”

Natalie Page Botting & Co 01903 713508 www.bottingandco.co.uk

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Sponsor: Chichester College

Under 10 employees

Winner: NL Autos “We were very proud to have won this award. Being judged the winner of this category, means our business is moving in the right direction, which is tough in the current climate.”

“

Chichester College’s Corporate Training Team are happy to celebrate the success of small businesses in this challenging economic climate – from little acorns bigger businesses grow.

Nigel Lester NL Autos 01243 841964 www.nlautos.co.uk

”

Chichester College 01243 786321 www.chichester.ac.uk

Sponsor: Over 10 employees Moore Stephens Winner: Woods Travel

“

Moore Stephens Chartered Accountants has sponsored the award for best business with over 10 employees because we understand how incredibly difficult it is to make a success of a small business and the sacrifices that entrepreneurs have to make and we strongly believe they should be supported in every way possible. Mike Scott Moore Stephens 01243 531600 www.moorestephens.co.uk

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”

“We are thrilled to have won this award. The business has grown over the last 42 years from two employees to more than 45. We have always strived to maintain our family feel throughout our expansion and have many office staff and drivers who have been with us for over 15 years. We feel that our staff make our business what it is and we are very proud of them.” Tina Shaw-Morton Woods Travel 01243 871660 www.woodstravel.co.uk

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Here are my five top tips for starting a new business: 1. Do your market research. Prove that you are fulfilling a need in your customers. Do they want what you are offering? 2. Do your competitor research. See who else is doing this and how you can improve on what they do and find out what will make you different.

Winner: Bah Humbug “We are two local people who thought 'why not'. We worked hard on bringing our vision of a new sweet shop to Littlehampton and a year later we opened. The response has been brilliant from our customers, and to top it off Arun Business Partnership rewarded us with the New Business of the Year Award. Our customers are always saying we deserved it but in the early days you do need to be told...for your own sanity! Bringing new small businesses to our town is the way forward in making Littlehampton unique. Hard work will always be rewarded, we are living breathing proof!”

3. Plan your finances carefully. Work out all your costs to start up, the costs for running your business and the amount of sales you are hoping for. Do the numbers work out to show you will make a profit? 4. Write a business plan. This will help you think about and plan for all aspects of your business and will include what you have done in points 13 as well as information on marketing your product or service and what you want to achieve with the business. 5. Get support from a mentor. Research shows that writing a business plan and finding a mentor to support you as you develop your business can really make a difference to you succeeding in your business. For information and downloads go to www.arunbusinesspartnership.co.uk Editorial kindly supplied by Gareth Sear.

Sponsor: Best Western Beachcroft

“

It’s a great pleasure to sponsor an award that recognises the success of new businesses. To start a business is difficult enough, but to make it a success is worth recognition, we are proud to sponsor an award that encourages new business, development and opportunity within the local community.

”

Phillip Roberts Best Western Beachcroft Hotel 01243 827142 www.beachcroft-hotel.co.uk

Paul Wakeman & Dianne Few Bah-Humbug-Sweets 01903 717103

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tatistics show that one in four UK adults think about having their own business at some point or another in their lifetime. Reading this magazine probably means you have thought about it or are already running your own business.

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New Business of the Year Award

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Business, Marketing and Promotion Award

obert Craven from the Directors Centre is an entrepreneurship guru who helps companies face the challenges of growth and develop and implement strategies that improve profitability. What’s the Problem? What’s the Hurt? For many of us the problem with marketing is that it just doesn’t seem to be working as well as it could. Typically our clients say things like: • “We don't have a clear view of the future...” • “Our pricing is easily matched/ bettered by our competitors who seem to surpass and outflank us…” • “Too much time and money is spent on sales promotion and we don't know how effective it is...” • “Our so-called ‘innovative’ projects often don't look much different from those of our competitors...” • “A lot is being given away...” What is to be done? 1.Throw away the textbooks.

Sponsor: NL Autos

“

This was the first time NL Autos has sponsored an award. We felt very privileged to be involved in the success of local businesses. Our congratulations to Best Western Beachcroft Hotel for winning this award. Nigel Lester NL Autos 01243 841964 www.nlautos.co.uk

”

2. Dig deep to understand why people should bother to buy from you. If you are the same as the competition then there is no reason why they should buy from you… so what makes you different from the rest? 3. Talk to your customers: a. What do they love about you? b. What do they hate? c. What do you need to get more business? 4. Don’t tolerate contented or satisfied customers – they will leave you. Seek to get customers who love what you do – what would ‘raving fans’ look like for your business? 5. Categorise your clients by profitability – 80% of profits come from 20% of your clients (the law of the vital few)… where can you find more clients with the characteristics of the top 20%? What would happen if you sacked, say, the bottom 20

or 30% of your clients? 6. Create a focus on client benefits – tell them what they will get if they buy from you and tell them about the benefits (how will it make them feel happier or better off?). Editorial kindly supplied by Robert Craven

Winner: Best Western Beachcroft “It is a great honour to win the Marketing and Promotion Award. The success of the business is built on solid and continuous marketing and promotion of our brand. It is hugely rewarding to have the hard work and dedication of the team recognised by this achievement.” Phillip Roberts Best Western Beachcroft Hotel 01243 827142 www.beachcroft-hotel.co.uk

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Green Business of the Year Award Green Stamp of Approval

authorities now demand that their suppliers have an EMS and include this requirement when tendering contracts. Gaining external certification for your EMS, such as the internationally recognised ISO 14001 or the British Standard BS 8555 designed for smaller businesses, provides an impartial stamp of approval that your organisation is on the right track. Another high profile endorsement is to apply for an environmental standard, such as that run by the Carbon Trust for energy efficiency. Again a cost is involved, but the external recognition might just win over a deliberating potential customer. Likewise, entering (and winning!) a green award, such as the Arun Business Partnership Green Business of the Year Award, can be a great profile raiser. Ensure you let everyone know of your achievement; contact the local press and publish the story online. Your website is a great tool to keep customers updated with your initiatives. As well as highlighting the environmental benefits of your products

Winner: New Life Paints “It was wonderful to receive this award and demonstrates that we are recognised for our commitment to green trading. Our product enables us to recycle more than 100 tonnes of waste paint per year, awards such as this, help to raise our profile, in turn increasing our sales; the more paint we sell, the more paint we can recycle! Many thanks to the Arun Business Partnership, not just for this award, but for all they do to help support local business.” Linda Harrison New Life Paints 01903 716183 www.newlifepaints.com

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o, you've implemented some great environmental initiatives at your business. You've reduced your energy usage, your staff keenly recycle and you're well on the road to becoming the paperless office. But does anyone know of your achievements? Are you using them to win new customers and impress existing ones? There are a number of ways to show off your green credentials, from a certified Environmental Management System (EMS) to creating your own publicity through the local press or your website. What's right for your business depends on the result you are looking for, the customers you are trying to impress and also your budget. An EMS is a framework to help a business assess and manage its environmental impacts. It promotes continuous improvement and is similar in structure to quality management systems common in many organisations. Many larger companies and local

and services, let them know what's going on in house. Upload photos of your new bike rack and staff conservation day. So what are you waiting for? You have done the hard work, let the world know! For more top tips and free services contact the WSSBP on 01243 777348, sbp@westsussex.gov.uk or visit www.westsussexsbp.org.uk.

Sponsor: The Aldingbourne Trust

“

As a local charity whose ethos is to be 'green' and 'recycle' where possible, we were honoured to sponsor the Green Business of the Year award. Within our current climate, it is increasingly more important that we all, whether domestic or business continue to develop 'green' strategies to help protect the environment.

”

Michelle McKinley Bell Aldingbourne Trust 01243 542075 www.aldingbournetrust.co.uk

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Customer Care Award

t is well known throughout the world of commerce that satisfied customers will come back for more, but unhappy customer will never return. Worse still, whereas happy customers will recommend you to a few family and friends, unhappy customers will spread their dissatisfaction to a far wider audience. In this new social media age, with online feedback and ratings becoming ever more important, a bad review or negative feedback could seriously harm your business. Alongside this, it is also well known that it is harder and more expensive to find new customers than to continue serving existing customers, particularly in these tough economic times. An established, loyal customer base can be the key to survival. We can all recognise bad customer service: off-hand or disinterested sales staff, late deliveries, receiving the wrong order, being left on hold when phoning. Good customer service always stands out: polite and friendly staff, clear information, and a prompt and reliable

Sponsor: Spofforths

“

As a firm Spofforths are once again delighted to sponsor the Customer Care category in the Arun Business Awards. Winners Woods Travel demonstrate a real passion for caring for their customers which in turn creates such a positive impact on its business.

”

Tracy Morrison Spofforths 01243 787627 www.spofforths.co.uk

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service. These features should be at the heart of your business. Putting your customers first should be part of your brand values and should be at the forefront of everything you do.

• Ask your customers for their opinions and respond to their feedback. • Set out a clear complaints handling procedure.

Remember: • The key to good customer care is to treat your customers as you yourself would wish to be treated. • Train your staff in customer care and make sure they understand its importance. • Display a customer care charter and measure your performance against it.

Winner: Woods Travel “Woods Travel is delighted to have received this award in recognition of our commitment to care for our customers. Customer care is the bedrock of our business and the reason for our continuous success and expansion over the last 42 years.” Tina Shaw-Morton Woods Travel 01243 871660 www.woodstravel.co.uk

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Website of the Year Award Ten tips for website success expect compliance with the Disability Discrimination Act, W3C and UK regulations on Data Protection and Company addresses. 8. Internet Explorer is not the only kid in town.

BUSINESS AWARDS

1. Do your own Search Engine Optimisation SEO isn’t magic. Search engines match sites to search terms by looking for key words and phrases in page titles, headings and in well-written, fluent text. They reward sites for accessibility and download speeds and penalise others for cramming key words. 2. So, create content for your visitors, not for search engines Your content should be for the benefit of your visitors, not for the convenience of search engines. Know your audience, write in a voice that suits them, anticipate their questions and answer them. 3. Keep your content and design fresh Your visitors need a reason to come back to your site. Add new content, update your offering, refresh the site’s look and feel. 4. Every page must have a call to action Make it easy for your visitors. You’ve gained their attention, sparked their interest, so always give them a simple way to take action – get a quote, buy something, call you, share your site etc. 5. Integrate your website with your social media presence Nowadays, a website isn’t always enough. You need to attract attention to your website and brand by blogging, tweeting, on Facebook, etc. 6. Manage your Content Nowadays, Content Management Systems (CMS) are very affordable so it makes sense to use one. CMSs allow you to create and update pages and content online, using simple text editors so you don’t need any knowledge of web programming or see any of the oily parts of your site. 7. Conform to conventions and regulations Your visitors will want to see About Us and Contact Us pages; they’ll assume your header logo takes them to the Home page and they’ll

There was a time when the only browsers you had to consider were IE and Netscape. Now, there’s Firefox, Chrome, Safari and Opera to consider on the PC alone. There are also new viewing platforms– Playstations, smartphones, tablets, netbooks – all with different browsers and screen sizes. Test your site with the popular browsers. 9. Know why you have a site That might seem like a daft question, but unless you’re clear on the site’s purpose and objectives, how can you judge its success? 10. Get the whole process right There are three key stages in which a visitor interacts with you online. First, you have to make them aware of your site and herd them towards it. Then your visitor has to enjoy the experience and find what they were looking for quickly and efficiently. Finally, you must keep your promises – deliver what they order, answer their questions, fulfil their requirements. Get all three right and earn the ultimate visitor accolade – a bookmark.

Winner: Funky Lunch “The Funky Lunch website has really been the cornerstone of our business success and growth, with visitors from all over the world checking in to see what we do. Winning the Website of the Year award was a real personal triumph for me, as I designed and built the site from scratch and continue to maintain it. Websites play a crucial part in any business these days and can be a beneficial tool when it comes to growing your company.”

Sponsor: The URT Group

“

URT Group was proud to sponsor the ‘Website of the Year award for the Arun Business Partnership. We understand the importance of a good website, and the positive impact it has on the successful engagement with current and prospective customers. We felt that the Funky Lunch fulfilled a difficult brief and offered an exciting, colourful and imaginative website. Darren Weston URT Group 01243 829126 www.urtgroup.com

”

Mark Northeast Funky Lunch 0845 519 2268 www.funkylunch.com

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Disability Awareness Award

isabled people contribute to success. In a small business, there is nowhere to hide. More than half a million disabled workers currently work for successful small businesses. Nine out of 10 SME employers believed that disabled employees are just as productive as nondisabled staff. At DisabledGo we have disabled and non disabled employees and everyone adds value to our organisation bringing personal experience and knowledge. As a business it is crucial that you are employing the most talented people who can help your business grow. There is often a misconception regarding disabled people and employment. There are approximately 3.4 million people with a disability or long-term health condition working in the UK and over 1.3 million disabled people want to join them! So to attract the most talent to your organisation it is important that everyone is seeing your vacancies and feels their application will be welcome. Making reasonable adjustments so that a disabled person can bring their talents to your organisation costs a lot less than most people think. On average

costs are less than £76. Many disabled people work alongside their nondisabled colleagues without any, or with very few, adjustments being made. Any necessary adjustments are usually low cost and many are free. There's help available too from Access to Work which will help pay for equipment, travel and other forms of support. The Access to Work grant is up to 100 per cent of the approved costs for someone who is starting a job with you.

If you don't employ disabled people, your workforce is not reflecting your customer base. One in four people in the UK are either disabled or have a direct link to disability. 5 By having a diverse workforce, which includes disabled people you are better placed to know your customers and therefore achieve success. Editorial kindly supplied by Anna Borthwick, Head of Business Development, DisabledGo

Sponsor: Winner: Frame of Mind FA Holland & Son

“

FA Holland & Son feels very privileged to be once again sponsoring the Disability Awareness Award. We realise how important it is that everyone has equal opportunities in life and are only to pleased to be acknowledgeing those that in many different ways strive to ensure this happens. We feel we are an important part of the local community and that of all the awards, this is one of the most important and the one which we wanted to sponsor. Cherry Ward FA Holland 01903 735523

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”

“It was great to win the Disability Awareness Award; we have learnt so much ourselves when developing our new Dementia Service this year. Also one of the main aims of Frame Of Mind CIC is to raise awareness of mental health, dementia and learning disabilities in the community. Winning this award is a massive boost in this work.” Ian Bates Frame of Mind 01243 828066 www.frameofmind.uk.com

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Business Person of the Year Award

or the Business Person of the Year Award the judges were looking for someone who had made great strides in taking their business forward. Someone who had the drive and energy to keep going when things got tough. An all rounder with the drive to succeed.

Winner: Mark Northeast from Funky Lunch “This award was a complete shock to me! 2012 was a very tough year for growing the business as most of it was spent writing our second recipe book Funky Party, which in itself was the biggest challenge I've undertaken to date. There are so many brilliant local business owners who work hard to not only grow their business, but to also ensure that the services they provide are the best they can be. To be nominated and then win within this category, I feel very honoured.”

Sponsor: Clear Computing

“

With our MD Barny Hall MBCS having won this award last year, we felt it was very fitting that we sponsored the ‘Business Person of the Year’ category this year. Setting high standards and being prepared to go the extra mile for your company are requisites of this award. Congratulations to Mark of Funky Lunch for winning this year.

Sheila Hall Clear Computing Ltd 01903 786702 www.clear-computing.co.uk

”

Mark Northeast Funky Lunch 0845 519 2268 www.funkylunch.com

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Special Commitment to the Partnership Award

uring its fifteen years the Arun Business Partnership has seen a wide range of support from many different people. As with everything people help in different ways, some provide us with venues, some give their time, some are happy to put their hands in their business pocket and usually because they understand how the Partnership works and are happy to give something without expectation. We often find that their efforts are rewarded many times over. Your Partnership couldn’t run without these people, which is why each year we choose someone who has gone out of their way to make a noticeable contribution to the Partnership.

Sponsor: Arun Business Partnership

Winner: Butlins

“

It's always nice to get the great feedback that we do about the Business Partnership. It's nice to know that our local businesses find it useful and enjoyable. But, we couldn't do it without the support of many local individuals and companies. The Special Commitment Award recognises a company that has gone out of its way to help us during the year.

”

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Business in Education Award ringing together business and education isn’t always easy; it requires an investment of time and energy by those businesses involved but, as many realise, it’s effort well spent. As well as the obvious benefits of helping build and economic and commercial future, young people can bring a fresh perspective and renewed energy and enthusiasm into the business environment. Employers also have the opportunity to directly influence the workforce of the future. There are less obvious benefits, too. Those business owners providing educational support raise their profile within the community via the associated free marketing the comes with such projects. Many have also commented that they have enjoyed the process of getting involved, as it has given them the opportunity to nurture skills in young people that they wish they’d had as a teenager. Characteristics such as risk-taking, teamwork and leadership – all essential in running a business, and most easily developed in a commercial environments.

BUSINESS AWARDS

Businesses can get involved in a range of ways to suit their interests and availability. These include hosting student and teacher industry visits, providing problem solving challenges and creative projects, providing

Winner: Clear Computing “We at Clear Computing are delighted to have this year won ‘Business in Education’. Being an IT Solutions Provider means that we are constantly moving forward, keeping up with the IT needs of our customers and training them to utilise their IT to the fullest and safest. We hold international accreditations for business management and security management. These we use to educate businesses, educational establishments and home users to be safe and to get the best results from their technology. Our security workshops in schools are popular with pupils, parents and teachers. Clients come to us for security site audits and for help with their Business Continuity Plans, and our work with Silver Surfers is well monitored in our website. We support many local charities and clubs and particularly enjoy working with local businesses. Thank you to the Arun Business Partnership and to everyone who nominated Clear Computing for the ‘Business in Education’ award.” Sheila Hall Clear Computing Ltd 01903 786702 www.clear-computing.co.uk

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support and advice for mock interviews, hosting work experience students, becoming e-mentors, helping teachers plan vocational courses and even developing business based resources for the classroom.

Sponsor: University of Chichester

“

We are proud to support small businesses, which we believe are drivers of innovation and fundamental to economic prosperity, both nationally and within our local community. In sponsoring this category we hope to complement the business support offered by our Dome Enterprise Centre, which provides support to businesses, as well as our Business Incubation Centre, which is focussed on providing advice and support for start-ups. Sandra Coley University of Chichester 01243 812133 www.chi.ac.uk

”

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Training and Development Award

he promotion of a learning culture within a company can result in increased productivity, greater efficiency and improved morale. While many industries have mandatory training, there are optional areas of staff development that can have equally important benefits. Areas such as IT, customer service and leadership can all be improved through continual development and training. Research as shown that staff morale is improved by training. They feel valued when given the opportunity to improve their skills. In fact, some recruits rate investment in their training as more important than salary and may even choose jobs which provide training and career development above those that pay more. This boost in morale also increases job satisfaction, resulting in less stress, fewer sick days and less staff turnover.

Sponsor: Northbrook College

“

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a positive impact on productivity. Investing in training and development has clear benefits, and is something that should be encouraged for the good of a company and its staff.

Winner: Schlich LLP

We were delighted to sponsor the Training and Development Award, as Northbrook College recognises that Small businesses are hugely important in driving the UK economy forward as it's vital that small businesses are there to provide employment and fire up the engine of the economic recovery and they should be recognised for doing so. Neil Seccombe Northbrook College 01903 273431 www.northbrook.ac.uk

Performance is also improved. Learning fuels innovation, and new ways of working and the adoption of new technology increase efficiency for any company. Studies show that training has

”

“Training and development is key to any industry whether it be gaining a professional qualification or apprenticeship training. Schlich LLP takes training very seriously, recognising that time spent on training now will enhance our business as well as the motivational benefits for employees in showing that we care about assisting them to progress in their careers.” Amanda Berry Schlich LLP 01903 717001 www.schlich.co.uk

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Sussex by the Sea Tourism Award

record breaking season over the summer. The weekend domestic leisure market was also bolstered by the staycation trend. Camping and caravanning were particularly popular amongst cash strapped Brits with higher levels of bookings reported across the South East. Visitor attractions across the region also reported brisk trade over the summer months. Admission numbers rose considerable for some attractions. Behind these headlines, however, lies a rather mixed picture of business trends for the tourism industry. For many visitor attractions across the region an increase in admissions hasn’t necessarily led to a like for like increase in profits. Price sensitivity among customers has necessitated promotions and offers. Nearly all

Winner: Action Boat “I really didn't expect to win anything and was surprised and delighted that Action Boat won the tourism award. We've been trying to encourage people onto the river and winning this award has hopefully attracted more visitors to Littlehampton.” Nick Tree Action Boat 0844 870 9794 www.actionboat.co.uk

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espite the British weather, the many tourism attractions of the south coast continued to draw in visitors last summer. The ‘staycation’ effect benefitted many tourism businesses across the UK. Statistics gathered by Tourism South East directly from businesses across the region show that visitor attractions, camping/caravanning and self catering businesses all benefitted from cost conscious households holidaying at home, with many businesses enjoying a

report that ancillary spend in gift shops and catering is down. For some, increased volume has been achieved at reduced levels of profitability. However, there is much to be optimistic about and with so many attractions to lure holidaymakers, the tourism industry in the south east can, continue to look forward. Editorial kindly supplied by Tourism South East www.industry.visitsoutheastengland.com

Sponsor: Woods Travel

“

Woods Travel sponsored the Sussex by the Sea Tourism Award as we recognise that having attractions which encourage visitors to the area is good for the entire local economy. Woods would like to congratulate Action Boat on their well-deserved win.

”

Tina Shaw-Morton Woods Travel 01243 871660 www.woodstravel.co.uk

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BUSINESS PARTNERSHIP AWARDS

Wellbeing in the Workplace Award Healthy Workplaces The workplace is a key determinant of people’s health and wellbeing. Poor workplace health can have major costs for individual employees and employers leading to high levels of sickness absence, whilst a healthy workplace can increase productivity making staff more motivated and committed. The figures are compelling: 29.3 million working days were lost overall in 2008-09 due to ill health (that equates to 1.24 days per worker). 24.6 million days were due to work-related ill health and 4.7 million to workplace injury (source: Health and Safety Executive). In the South East alone, there were an estimated 4.9 million working days (full-day equivalent) lost due to workplace injury and work-related ill health. These levels of absence have huge costs to industry and hit small businesses particularly hard. You can use the HSE IllHealth Costs Ready Reckoner to find out what employee ill health is costing your business: www.hse.gov.uk/costs/index.asp It is in everyone’s interests to promote a healthy workplace. Here are a number of key areas employers should consider:

• Workplace health and safety: ensure compliance with the Health and Safety at Work Act. • Recruitment policy and sickness absence management: assess the costs of sickness absence in your business, develop a sickness management policy and provide return to work support. • Work-related stress and mental wellbeing: assess work-related stress and take action to address problem areas. • Musculoskeletal disorders (back pain and joint injuries): do risk assessments of work processes and review methods of working. • Stop-smoking support: provide information about local stop-smoking services. • Alcohol and substance misuse policies: provide information and access to support and counselling. • Physical activity: encourage staff to walk or cycle to work and consider negotiating discounted gym memberships. • Healthy eating: provide healthy options in the work canteen.

Above all, employers need to develop a culture of good health to safeguard and promote employee wellbeing. In this way, staff absence can be reduced and staff who are unwell can feel supported to return to work. More information Health and Safety Executive: www.hse.gov.uk Department of Health: www.dh.gov.uk

Sponsor: Arun Wellbeing Winner: Eaton Power Solutions Team

“

Looking after the wellbeing of staff is a smart business decision as staff are a major asset and it makes sense to look after them. Steps to improve wellbeing in the workplace increase productivity, motivation and commitment and Arun Wellbeing are pleased to support workplaces that want to encourage and support their staff to improve their health. Eaton Power Solutions worked hard in 2012 to raise the awareness of wellbeing issues amongst their workforce and to makes positive changes.

”

Sarah Day Arun Wellbeing 01903 737865 arun.westsussexwellbeing.org.uk

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WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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These are some of the ways in which you can have a positive effect on the local area and its people. Support local charities Businesses can support local charities by enabling staff to donate through payroll giving, or by sponsoring events, matchfunding money raised by staff, giving staff time off to help with projects such as decorating and landscaping, or donating items of furniture or IT equipment. Employee engagement This involves seconding your staff to work as volunteers with local charities and social care organisations. Employee engagement is a great way for your company to share its skills and expertise with others. At the same time, your staff can learn new skills, such as leading teams and project management.

Sponsor: Kittiwake Developments

“

Parker Kittiwake recognises the importance of Business in the Community and is eager to acknowledge companies who are working to improve not only their business, but their overall impact on society.

”

Catherine Western Kittiwake Developments 01903 731470 www.kittiwake.com

Provide work placements With unemployment rising fast amongst young people, the need for training and work experience opportunities has never been greater. Your company can help by working in partnership with local colleges to provide work placements for young people entering the workforce. Go green Introduce green policies on recycling, responsible energy use, environmentally friendly products and green travel to reduce the impact of your organisation on the environment. For example, you could provide secure bike shelters so staff can cycle to work, or use video conferencing to reduce travel to meetings. You could also encourage the use of Fair Trade products in your company canteen. Promote a healthy workforce Stress is a major cause of time lost from the workplace, so encourage your staff to achieve a healthy work-life balance. Make sure staff have access to information about healthy eating, exercise and other health issues.

Winner: Solartron Metrology “AMETEK Solartron Metrology is honoured to receive this award. We are proud to support Bognor CAN and the work it does for the local community. We actively promote its fundraising activities and our employees volunteer to help when they can in their spare time.” Tim Bache Solartron Metrology 01243 833333 www.solartronmetrology.com

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

79 THE MAGAZINE

BUSINESS AWARDS

Investing time and resources in your local community can have many benefits for your organisation and the way it is perceived by staff, customers and suppliers. It will pay dividends to demonstrate your commitment to the community through responsible business practice. This award is to recognise those who companies which make the effort to enhance the communities they work in.

WINNERS & SPONSORS

Business in the Community Award

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Awards

BUSINESS PARTNERSHIP AWARDS

Employee of the Year Award

BUSINESS AWARDS

WINNERS & SPONSORS

the

he team at Frame of Mind was delighted when their colleague Paul Smith won Employee of the Year.

T Sponsor: The Littlehampton Academy

His work at Frame of Mind is highly valued, and his is driven by a strong sense of commitment and motivation.

Winner: Paul Smith from Frame of Mind

“

Our students from The Littlehampton Academy were very pleased to present the Employee of the Year Award to Paul from Frame of Mind. His motivation, committment and drive were inspirational and you couldn't hope for a better role model for young people to emulate.

”

Sara Hopkins The Littlehampton Academy 01903 711120 www.tla.woodard.co.uk

“It was a great surprise for me and wonderful to be recognised in such a way. It just shows what can be achieved when you're part of a great team like the one we've got at Frame Of Mind.” Paul Smith, Frame of Mind, 01243 828066, www.frameofmind.uk.com

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WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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WINNERS & SPONSORS

Arun Business Charter Award

BUSINESS AWARDS

he Arun Developer and Partner Charter is an informal agreement between developers, education, skills and training providers, as well as

Sponsor: Arun District Council

“

The Arun Developer and Partner Charter was designed to encourage smaller companies to be involved in and benefit from the regeneration projects in the district. Of course it needs companies such as Sainsbury’s, Longcross and Butlins to be prepared and involved for that to happen. All three companies have provided great opportunities for local businesses and richly deserve this award. Anthony Everitt Arun District Council

”

local businesses and community groups, to explore and support opportunities arising from the exciting and extensive regeneration programme currently under

way in the local area. Awarded for the first time this year the Charter Award recognises exceptional commitment to the principles of the Charter.

Winner: Sainsbury’s Longcross and Butlins We at Sainsbury’s were very proud to have been awarded the Arun Business Charter Award last year. We work closely with local businesses and residents whist we are developing our sites and for our work to be recognised with such a prestigious award is testament to our commitment to support local business. We look forward to developing these working arrangements further in the coming years. Daren Carpenter Sainsbury’s Supermarkets www.sainsburys.co.uk

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Awards

BUSINESS PARTNERSHIP AWARDS

Overall Business of the Year Award

oods Travel has been recognised as winner of several awards this year. The

company has steadily increasesd staff and grown since it was first established and is a thoroughly deserving winner of

Overall Business of the Year. It’s an accolade that reflects the many years’ worth of hard work that have been invested in making the company the success it is today.

BUSINESS AWARDS

WINNERS & SPONSORS

the

Winner: Woods Travel “We are delighted to have won these awards. They are a testament to the continued commitment of our staff to be the very best at what they do. The Overall Business of the Year Award was the icing on the cake, as the winner is chosen from all of the nominees, not just the category winners.” Tina Shaw-Morton Woods Travel 01243 868080 www.woodstravel.co.uk

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Sponsor: AJS Labels

“

AJS labels was introduced to the Arun Business Partnership in 2010 and encouraged to enter the business awards. We were thrilled with the success we achieved which was definitely a catalyst to winning further business and recognition in our industry sector. We were therefore delighted to sponsor the Overall Business of the Year Award and would like to congratulate Woods Travel on much deserved success. Jayne Scrimgeour AJS Labels 01903 731212 www.ajslabels.com

”

WHERE YOU SEE: read more... visit: www.arunbusinesspartnership.co.uk for the full article

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Landscape 2000 Limited is a comp pany based in Littlehampton, West Sussex, providing project support, grounds maintenance and landscaping, from private and domestic customers to large pu p blic companies. Now in my 31st year of trading I would like to say a big th hank you to all my Customers and staff for their dedication through the years and the no small part r they have played in contributing to our success. During the last 12 months since jo oining the Arun Business Partnership I have enjoyed an excellent relationship with Longcross and Sainsbury·s and my involvement with the Sainsbury·s project at Bognor Regis and the external landscaping. g This in turn has led to success in securing the external landscaping project at Mo M rrisons in Littlehamp pton, in partnership with ISG and Morrisons. My staff and are r very proud to have worked on these projects and hope we are fortunate enough to secure other similar projects in the area. $ORQJVLGH P\ P EXVLQHVV , DP YHU\ SURXG WR DFWLYHO\ VXSSRUW U WKH FKDULW\ ¶:HOO &KLOG· and have pllans to take part in the Charity fundraising events again in 2013 in aid RI ¶:HOO &KLOG·. My especially sign written van will be around Worthing an nd the local area again in 2013, so pllease show your supportt at our fundraising events throughout the year. a Tel: 01903 722292 email: info@landscape2000.co.uk

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