Mišljenje da je važno donijeti samu odluku........................................................................................................................................127 Mišljenje da je važno postići konsenzus............................................................................................................................................. 128 Zabluda da samo komplicirane metode dovode do dobrih odluka............................................................................................129 Proces odlučivanja........................................................................................................................................................................................129 Određivanje problema................................................................................................................................................................................130 Određivanje specifikacija...........................................................................................................................................................................131 Potraga za alternativama............................................................................................................................................................................133 Razmišljanje o posljedicama i rizicima svake alternative...............................................................................................................133 Odluka...............................................................................................................................................................................................................135 Provedba odluke...........................................................................................................................................................................................136 Ustanovljavanje sustava povratne informacije: praćenje provedbe odluka i realizacije zadataka.................................138 Sudjelovanje u procesu odlučivanja......................................................................................................................................................138 Pravila su jednostavna, ali sâm postupak baš uvijek i nije..............................................................................................................139 4. POGLAVLJE...........................................................................................................................................................................................................141 Kontrola............................................................................................................................................................................................................141 Kontrole mora biti.........................................................................................................................................................................................141 Povjerenje kao temeljni preduvjet..........................................................................................................................................................143 Kako kontrolirati?..........................................................................................................................................................................................143 Minimalan broj kontrolnih točaka..........................................................................................................................................................143 Nasumičan uzorak umjesto provjere svih parametara....................................................................................................................145 Usmjerenje na akciju umjesto na informaciju....................................................................................................................................145 Bez iznenađenja.............................................................................................................................................................................................146 Beziznimna kontrola nedovršenih poslova.........................................................................................................................................146 Izvješća nisu dovoljna..................................................................................................................................................................................147 Dobronamjeran previd...............................................................................................................................................................................148 Kontrola mora biti individualna...............................................................................................................................................................148 Mjerenje i procjena.......................................................................................................................................................................................149 5. POGLAVLJE...........................................................................................................................................................................................................152 Razvijati i poticati ljude...............................................................................................................................................................................152 Ljudi umjesto suradnika.............................................................................................................................................................................152 Pojedinci umjesto apstrakcija...................................................................................................................................................................153 Zadaća...............................................................................................................................................................................................................153 Razvijanje jačih strana.................................................................................................................................................................................155 Kakav šef?.........................................................................................................................................................................................................155 Pozicioniranje.................................................................................................................................................................................................156 Što se redovito previđa...............................................................................................................................................................................157 Škrto s pohvalama........................................................................................................................................................................................157 Bez protekcija.................................................................................................................................................................................................157 Bez socijalnih slojeva...................................................................................................................................................................................158 6. POGLAVLJE...........................................................................................................................................................................................................159 Sažetak: A sve ostale zadaće?...................................................................................................................................................................159
4. DIO Alati za učinkovito vođenje Uvodne napomene................................................................................................................................................................................................165 1. POGLAVLJE...........................................................................................................................................................................................................167 Sjednica............................................................................................................................................................................................................167 Smanjivanje broja sjednica........................................................................................................................................................................167 Odlučujuće za uspjeh: priprema i naknadna obrada.......................................................................................................................168 Vođenje sjednice predstavlja težak rad i prije svega zahtijeva disciplinu................................................................................171 Vrste sjednica..................................................................................................................................................................................................171
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