Segment Analysis
The Service providers too have been busy bidding for new contracts. Many of these are truly not new-contracts but existing contracts which have been brought back on the table due to the contractual terms signed earlier. Alok Sinha ITO & president, Xchanging
62 | September 2012
percent of ITO revenue. IBM was the No. 1 ranked provider in all regions. HP grew below the market growth rate, but retained the No. 2 worldwide market share position with 6.1 percent market share. Fujitsu, helped by currency gains, overtook CSC for the No. 3 worldwide market share position in 2011. Bryan Britz, research director at Gartner asserted in the press statement, the strategies will vary as clients are likely to pursue hybrid cloud strategies requiring providers to deliver some asset-light and some asset-heavy offerings — which will result in varying growth trajectories among competitors over the next several years. In a media interview, Arjun Sethi, vice president and partner in charge of A.T. Kearney’s strategic IT practice, asserts about how the emergence of new vendors are challenging traditional outsourcers with solutions that deliver capabilities at a lower price point and thus the need to manage IT operations seamlessly across a multi-vendor environment has increased. He opines how independent cloudbased IT service management tools could enable CIOs to wrestle back control of IT once and for all. Cloud-based service management has many benefits to offer weary CIOs. Its proactive tools enable them to gain control over vendor relationships, experience a far greater ability to understand and serve the needs of business users, and unleash a powerful new source of information for contributing to the achievement of strategic goals. Buyers will be lured by cost structures and cloud portfolio from various providers trying to build a strong market share. Bill Thomas, Partner, KPMG-UK reports in the blog post about how the shared services and outsourcing markets are in a state of flux. He asserts, “In the US, the economy does seem to be about a year or two ahead of Europe at the moment. While in Latin America, Africa, Asia and Russia, there are extraordinary growth stories.” Speaking of the negative
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