Winter 2020
GLACUHO Communications & Marketing Committee Sean Sheptoski Ball State University
Brandon Perjak University of Southern Indiana
Liz Andrews Jackson College
Brittany Krisanda Bowling Green State University
Dale Shanklin Purdue University
Katie Kromer Miami University
Stephanie Beld-Steichen Indiana State University
Jackie Miller Western Michigan University
Lindsay Faulstick Hanover College
Will Avery University of Toledo
GLACUHO Board of Directors President Sarah Meaney Elmhurst College
Technology Coordinator Jeremy Alexander Eastern Illinois University
Past President Eric Musselman DePaul University
Exhibitor Liaison Zac Birch Northern Illinois University
President-Elect Robin Gagnow Baldwin Wallace University
Campus Safety & Crisis Management Chair Michelle Cecil Ohio Wesleyan University
Secretary Kyleen Ammerman Miami University
Communications & Marketing Chair Sean Sheptoski Ball State University
Treasurer Brian Kelley University of Illinois Springfield
Contemporary Issues Chair Marci Walton Xavier University
Illinois Delegate Karl Turnland Lake Forest College
Facilities & Operations Chair Gregory Whitmore University of Chicago
Indiana Delegate Jocelyn Maul Indiana University
Health & Wellness Chair Elina Savoie Northern Illinois University
Michigan Delegate Tim Nickels Oakland University
Inclusion & Equity Chair Lloyd Graham Indiana University
Ohio Delegate Kellee Steffen Ohio University
Professional Foundations Chair Kyle Hovest Indiana University Purdue University Indianapolis
2020 Conference Shavonn Nowlin Illinois Institute of Technology
Programming & Development Chair Lovey Marshall Art Institute of Chicago
Conference Host Assistant Chair Rod Waters DePaul University
Programming & Development Assistant Chair Leah Wheeler Ohio State Universtiy
Committee Chair Delegate Quiana Stone DePaul University
Student Learning Chair Emily Braught Indiana University Purdue University Indianapolis
ABOUT TRENDS is published quarterly by the Great Lakes Association of College and University Housing Officers (GLACUHO) for members of the association. GLACUHO is a non-profit organization that strives to: • Better prepare housing officers to meet the diverse and changing needs of those we serve with primary concern for students. • Contribute to the improvement of dining services, residential life, residential services and residential facilities provided by housing officers. • Advance and communicate professional knowledge and standards in the field of housing. • Provide opportunities for the education and professional development of housing officers. • Sponsor activities and services which assist housing officers in the exchange and distribution of information and ideas. • Support the goals and purposes of the Association of College and University Housing Officers International (ACUHO-I). EDITORIAL GUIDELINES All members of GLACUHO institutions are encouraged to submit articles for publication. Be sure to indicate the names of author(s), institution(s), email address(es) and GLACUHO committee or Board affiliation, if applicable. Articles not received on time or not published will be considered for the next issue. Submitted content may also be published at any time based on editorial needs and focus of the edition. Necessary editorial revisions will be made to ensure publication quality and to meet space requirements. Authors must work with GLACUHO to make necessary edits for publication to TRENDS and to maintain consistency across the publication. Submitted content may or may not be published at the discretion of GLACUHO. Material that has been submitted to other publications is discouraged. Authors bear full responsibility for the accuracy of references, quotations, tables, and figures submitted for publication. Authors further hold GLACUHO harmless from any liability resulting from publication of articles. Any editorial mention of commercial interests is intended entirely as an information service and should not be construed as an endorsement, actual or implied, by GLACUHO. Submission should be made at www.glacuho.org/?Trends_Submissions. Comments, and questions for TRENDS can be sent to trends@glacuho.org. Printed materials can be sent to: Sean Sheptoski GLACUHO Communications & Marketing Chair Ball State University 2000 W. University Ave. Muncie, IN 47306 ADVERTISEMENTS For information, please contact the GLACUHO Communications and Marketing Chair. GLACUHO reserves the right to reject any advertisement not in consonance with the GLACUHO Diversity Statement (revised 2018). Advertising of a product or service in this publication should not be construed as an endorsement.
a look at what’s inside… 4
Letter from the President | Sarah Meaney
6
Plan All The Things| Lovey Marshall & Michelle Sujka
10
GLASS Award Winners
11
Going Beyond Small Talk | Robbie Williford & Cynthia Moberly
16
50/50 Donation Information
18
Recycling Program With A New Twist | Robin Gagnow
21
Apply for MLI!
22
7 Assessment Strategies For The Every Day Professional | Emily Braught
25
Write For TRENDS
26
Curiosity, Humility, & Empathy: An Approach to Difficult Dialogue | Tiye Sherrod
30
Connect with GLACUHO
Plan All The Things LOVEY MARSHALL | SCHOOL OF THE ART INSTITUTE OF CHICAGO MICHELLE SUJKA | UNIVERSITY OF CINCINATTI With the start of the new semester and calendar year, you may be thinking about ways to hit refresh or restart on the organization needs in your life. If you like a creative outlet, consider a paper planner. Yes, even with modern day technology, planning on paper provides a fun, creative, communal outlet for many! The planner community is a large community of folks who use various types of planners to assist in the daily organization of their life. There are a wide range of planners available to use for any organization style. Join Lovey and Michelle as they tell you their stories of planning, their tips for planning and their journey to organize their lives.
Lovey Marshall I have always loved using a planner or notebook to organize my world. Unfortunately, whatever planner/notebook I used always lived a short life. Each one I attempted to use provided no workable customization that I could stay dedicated to for long. I would try a new one that I thought would be the perfect layout for me and then a month or two later, I would be back to the drawing board. (I have a lot of unused paper planners in my office!) Last year, I saw a friend of mine with her name on a planner. I asked her what planner she was using and she said “Erin Condren” and I asked “who is that?”. She told me about the planner and the woman who developed the planner and how the planner community has changed her life. When she said “planner community” I thought to myself “there are more people out there like me.” She told me that if I was really interested in getting into planning but did not want to spend lots of money to look into “The Happy Planner”. It's affordable and accessible (and you can use coupons at any of the major crafting stores to save more money on all of their supplies). So I went down the rabbit hole of looking at youtube to discover what the Happy Planner was about (and I am still falling down that rabbit hole a year later).
I got a Happy Planner and started collecting all kinds of stickers (which I have always loved - ask me about my dresser from my childhood) and filler paper, and pens (which I don’t need because I have tons of pens already) and anything that had happy planner on it. But more importantly, I felt organized! I felt like I could finally customize a planner that would be the best use for me. I also now have a creative outlet that I have been missing for years. Decorating and planning in my planner has allowed me to be more relaxed and organized at the same time. I never thought that could be my reality but I am very glad it is. I have a planner instagram (Loves_Happy _Plan - follow me) where I share all of my planner spreads and other ideas with the planner community. I have a place where like minded folks share my love for organization and aesthetically pleasing things. I feel seen.
Michelle Sujka I was first introduced to Happy Planners when I received a kit from a friend for Christmas. I was so excited to get my planner set up, and figure out the best way to use it. My first planner was heavily written in, using washi tape and stickers sparingly. I tried to make my whole life fit into the planner. The following year, I tried an iBloom planner, but it was structured in a way that wasn’t working for my needs, so I grabbed a couple inserts on sale and built my own Happy Planner midyear. While on maternity leave with my second kiddo, I was struggling with all the random work tasks and ideas that were popping in my head that would need to be tackled when I returned to the office, and decided to create a separate planner for work, giving me two planners. My classic planner became all things home, side-hustle, and tracker related, and the work planner (which stays on my desk at work) was all work tasks. Not only did it help free up my planner, it helped me compartmentalize work and home. This year, you’ll find me frankenplanning, meaning I have 5 planners (4 different layouts) in my classic Happy Planner that I keep with me at all times (that many physical planners means a need for a large handbag!). I use one section for life/home/family, the next for my wellness planning and tracking, the third for my side-hustle plans and notes, and the last two sections to jot down notes from podcasts or nonfiction books, as well as my Start Today Journaling (where are my Rachel Hollis fans?!?!). Similarly to Lovey, I find planning to be calming, not just because I’m getting my life organized, but because it’s a creative outlet for me, too! Oh, and Lovey’s sticker love… I had a dresser like hers, too!
Confront Competing Commitments Lovey and Michelle have both been in the planner community for one-to-three years and have picked up some tips we want to share as you prepare to embark on your new planner journey!
Identify how you want to use your planner There are a number of reasons that a person can use a planner. Whether you want to have a planner for personal use (children’s after school schedules, cleaning schedules, wellness - self-care, fitness, health -, budgeting, etc.) or professional use (work schedule, organizations of which you are a participant, community outreach, etc), there is a planner for that. Finding the planner that will work for your needs is most important.
Types of Planners There are lots of planners available to be purchased. Some of the more common planners you may hear about include The Happy Planner, Bullet Journaling (BuJo), Erin Condren, Hobonichi, and homemade journals. Below are some quick definitions of several types of planners.The Happy Planner - thehappyplanner.com - The Happy Planner® was designed to inspire daily planning. The “Me and My Big Ideas” (MAMBI) company makes customizable disc-bound planner systems with various sizes and layouts (vertical, horizontal, monthly and dashboard), sticker books and all the accessories to keep creativity and positivity flowing. Erin Condren - erincondren.com - Erin Condren is designed to increase productivity and time management. These planners are a coiled bound system with various layouts (vertical, horizontal and hourly) and sizes. Erin Condren also offers personalized products. Hobonichi Techo - hobonichiplanner.com - Affectionately known as “hobonichi” is a planner notebook that uses a graph lined paper style of planning. Lots of folks in the planner community make their own hobonichi planners made from dot grid paper. Bullet Journal (BUJO) - bulletjournal.com - Bullet Journaling is a methodological way to journal. “Its best described as a mindfulness practice disguised as a productivity system.” The design is primarily a dot grid paper system that can be used to help organize your life (If you got Bullet Journal questions, Marci Walton (waltonm1@xavier.edu) has bullet Journal answers - reach out to her for the full on Bujo experience). There are far more planner options than those that were mentioned. Before you make any purchases, decide which option would best suit your needs.
Don’t limit yourself! Many people who use planners use multiple types of planners. Anywhere from two separate planners, to five layouts all in one planner, the sky's the limit! If you like to keep everything at your fingertips, the method of “frankenplanning” is one that may be good for you. This is where you take several types of planner layouts and mesh them into one planner with different sections, so all areas you are organizing can be within your reach without lugging around all your physical planners in a huge bag. Mix-and-match is another fun way to grab all the organization you may need. You may decide that one company’s planner works for one part of your life, while a different company’s works for a different part. Perhaps keeping personal and professional separate is what you need; finding planners that meet those needs could be exactly what you need to stay organized.
Try not to buy all the things Once you get into planning and you have found the planner that works for you, get what you need and hold off on getting more. It is so easy to say I need more, I want more (especially if you love stickers) but you can’t use it all at once and you can’t take it all with you. When you are starting out, buy a few things so that you have some options. These companies will always come out with new product and if you jump at the chance to have everything they produce, you will always have empty pockets.
Find a community There are many communities on social media that you can be part of, to help with creative ideas, get feedback, or offer your own ideas and support. In addition to posting pictures, there are many planners who host their own YouTube channels and share “plan with me” videos, where you can see and hear how they plan in their planners. While this may sound bizarre, it’s not just about putting stickers on a page; it’s about learning how folks who use planners think through the designs of their pages, use of their stickers, and how their system helps to maximize their organization. If you decide to do a deep dive into the planner community via social media, it can get overwhelming. There are lots of etsy shops for stickers and other planner accessories. There are also people to follow on the various platforms who may seem like professional planners. Do what makes you feel good and don't compare yourself to others as that can be a joy-stealer. If any of this sounds interesting to you, but you are not sure where to start, we invite you to reach out to us. We do this as a fun, creative, and organizational outlet. We are more than happy to share fun tips and tricks to guide you on your way to living your best planned life. Afterall, what fun is organizing your life, without being creative. Happy planning!
Lovey Marshall | Assistant Director of Residence Life for Education and Training | School of the Art Institute of Chicago Instagram - Loves_Happy_Plan
Michelle Sujka | Assistant Director of Operations for Resident Education & Development | University of Cincinnati Instagram - Plannermama14
GOING BEYOND SMALL TALK:
HISTORY OF THE BIG TALK SERIES
HOW THE BIG TALK SERIES IS FACILITATED
References
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7
assessment strategies
Written by Emily Braught Thinking of all the things you wished you’d considering in your assessment planning last August? Mitigate the fear of mid-year assessment and don’t postpone your assessment efforts for next fall - start now: with seven easy to implement strategies for improving your assessment mindset.
Before you create ways to collect information, consider where it might already exist. There may be people on campus already asking the questions you want answers to. Build relationships with campus partners that lead to sharing meaningful data to help you work toward the same goals: student success. Also, get in the habit of offering relevant data to stakeholders so that they can benefit from the shared data, too. Question to consider: Who do you partner with on campus that has need-to-know data?
Generate departmental and individual buy-in to your assessment strategies and your projects by celebrating the small wins regularly. What are the daily, weekly, and monthly kinds of details that will make colleagues and students feel like their work and input matters? Add data updates to staff agendas or email staff with timely and interesting data as they are received. Make the time to celebrate consistently and it will make the more difficult data points easier to process too. Question to consider: What’s a small win you could share with your staff this week?
Find a phrase that summarizes your assessment philosophy that is hard to forget. Make it something fun so that it sticks in your brain and helps shape your decision making. Fall back on the phrase in difficult decisions when you’re unsure how to proceed. Examples could include: Is the juice worth the squeeze? Or, Are we looking at the whole elephant or just one part of it? Question to consider: What’s your assessment philosophy? What is a quick and catchy phrase to remember it?
When planning something new (or repeating something already rehearsed), spend time at the beginning of your brainstorm outlining what you hope participants get out of the experience. Then, build out your assessment based on that brainstorming instead of tacking it on after the experience. Keep the end in mind throughout each step of the project and your assessment process will go more smoothly. Question to consider: What strategies do you use to keep the end in mind throughout a project?
Ask yourself: how does our department know what we think we know? When you make a decision, model sharing the evidence that informed the decision. Evidence is everywhere - you may not even need to do extra work to find it. Sharing the data that drives decisions contributes to a culture where evidence is more likely to be sought out, which contributes to a culture of doing and using assessment more effectively. Communicating about a big decision? Include a section about evidence/the “why” when you share with others. Discussing a decision in a meeting? Ask colleagues what evidence they used to inform that decision. Question to consider: What existing pieces of evidence do you utilize to make decisions on a regular basis (without having to administer extra surveys / focus groups)?
If you are consistent in your ability to ask and answer evidence-based inquiries, you’ll build trust with your colleagues. Capitalize on that consistency by regularly communicating trends through time when advocating for change in your department. If you are able to communicate student needs longitudinally, departmental decision makers are more likely to see how you fit in their long-term strategic vision. Question to consider: What data do you have for increasing credibility in your current role? What data can you tie together longitudinally to help you share your story? When you do collect new information, you usually perceive it will be valuable. That is, until you have to commit time analyzing and reporting, which can sometimes lead to difficult conversations or hard changes. Make an effort to always use and share the information you collect, and if you discover the information wasn’t valuable, still share what you learned so that everyone can learn from that, too. Build a coalition of colleagues to help hold you accountable: When you start a project, schedule in time to debrief and establish action times once you’ve received results and ask what you’re going to do with the data before you plan the assessment. Question to consider: What is one piece of data you’ve been putting on the back burner that needs attention?
Building in these micro changes to build your assessment capacity can slowly contribute to a stronger professional you and can be achieved no matter your scope or position on your campus. Plus, these don’t have to wait for the next academic year; you can start right now.
r o f e t i r W S D N E TR
CURIOSITY, HUMILITY, & EMPATHY: AN APPROACH TO DIFFICULT DIALOGUE TIYE SHERROD As we all know, microaggressions and
This is the challenge marginalized
implicit bias surround us all of the time.
professionals often face while doing the
Perhaps it was a meeting where someone
work of student development. We are
said something problematic and none of
told that equity is the goal for students,
the ‘allies’ in the room spoke up. Maybe
but when we ask for equity, we are shut
it was a colleague who mentions how
down. Those of us who are determined
‘articulate’ you are and asks ‘where are
to survive in these spaces are often
you really from?’ No matter the daily
silenced for the sake of keeping the
microaggression that comes your way,
peace. Although it leads to
what’s almost certain is that it makes you
conversations that are civil, they often
feel devalued, tired and angry. Like you,
leave lasting harm. It wasn’t until I began
I have found myself in these moments
working with my colleague Dr. John
more than I care to count and have
Stewart at The University of Dubuque
routinely been conflicted about what to
that I found a way to have authentic
do. My first instinct was to go on the
conversations while minimizing my
attack. I wanted to put this person in
personal risk.
their place and demand an apology. I wanted the person held accountable and
The communication tools of Curiosity,
to make sure it never happened again.
Humility, and Empathy are designed to
Unfortunately, I was always snapped back
help professionals engage in meaningful
to reality when I realized I needed my job
discussions that have the potential to
more than I needed to make my feelings
make equity more attainable. An example
known.
I commonly provide at speeches involves my time in Dubuque, IA. I was a member of the local NAACP Branch, and one of the yearly events involved welcoming all members of the community to a barbeque to share in food and fellowship.
During this summer, the Black Lives Matter movement was on the rise and the branch decided to sell Black Lives Matter t-shirts. During the event, I noticed what seemed to be an intense exchange between the women selling the shirts, who happened to be White, and another White woman who looked upset. I felt it would be a good idea to go over and help de-escalate the situation. I started by asking if everything was okay. Even though I could clearly see it wasn’t, I wanted to use curiosity to ensure that I wasn’t misinterpreting what I saw and to ensure my instincts were correct. The lady at the table began to explain that she was very upset that Black Lives Matter shirts were being sold
After some intentional deep breathing, I reminded myself that intentional curiosity was a good idea at the moment, so I asked the woman to help me understand in more detail how she arrived at her stance on the position. As she began to elaborate on her position, I had to quell the urge to begin creating my counter argument in my mind and instead, engage in active listening. When it comes to practicing humility, active listening is a critical component. It’s the ability to understand that you can have strongly held beliefs while at the same time hearing another viewpoint and the rationale behind it. If you practice humility with an eye toward learning as opposed to winning an argument, it can go a long way toward advancing meaningful dialogue.
at the event. Like many others, she went on to say how she felt that all lives matter, and singling out Black people was wrong. It was at this point in the conversation that I had to rely on humility to stop me from engaging in an argument. I am an avid believer in the Black Lives Matter movement, and when I hear this argument, I know I can become very defensive. I knew that if I didn’t take a moment to take a deep breath and actively engage in opening my mind to this woman’s point of view, I would likely accomplish the opposite of my original intent to calm the situation down.
"I had to rely on humility to stop me from engaging in an argument."
After she finished explaining her
I further explained that Black Lives
viewpoint to me, I asked myself if there
Matter is not intended to suggest that
was anything in her explanation that I
other lives do not matter, but rather,
hadn’t considered in my own point of
Black lives are just as important as White
view. Again, this can be incredibly
lives in our society. After asking if she
difficult to do, especially as it relates to
could understand what I was trying to
deeply held beliefs. Nonetheless, it’s
say, she paused in deep thought and
essential to engaging in difficult dialogue
quietly said okay before deciding to walk
and making progress toward equitable
away from the table.
outcomes. In my case, I came to the conclusion that I’ve heard these
It’s important to understand that using
sentiments before, and although I can
Curiosity, Humility, and Empathy aren’t
understand why a rational person feels
necessarily designed to make someone
the way she does, I was solid in my
agree with you. After all, people of
beliefs and my rationales for those
different experiences can have very
beliefs. With that, I decided it was time
different beliefs that are deeply rooted in
to share my viewpoint with this person
who they are. Rather, these
and begin working toward pursuing
communication pillars are meant to
cultural empathy.
assist you in staying engaged in these discussions in the moments where it can
First, I thanked the woman for being
become particularly challenging. As I
willing to share her point of view with
mentioned, it was hard for me to hear
me. Even though I didn’t agree with
this woman’s point of view given my
anything she said, I could recognize that
personal experiences with White
she was trying to be honest in our
individuals who share her sentiments.
conversation and I can respect her being
However, allowing the space to listen
resolute while not trying to attack me
while unapologetically outlining my
personally. After that, I proceeded to
position made me feel strong and even
give a brief history of the oppression that
more resolute in my beliefs. I was happy
Blacks have faced at the hands of Whites
that I was able to speak my truth and
and that this has caused immeasurable
simultaneously help the women selling
harm to those of us in the Black
the shirts deal with a tense situation.
community.
Although the angry woman clearly wasn’t ready to change her ideology, it was also clear that I was making her think. That in itself is a win.
Curiosity, Humility, and Empathy are easy to understand and can reach across multiple identities of people. Even when there is intense disagreement, you can use empathy to explain what you need and why impact matters more to you more than intent. You can engage in curiosity to better understand what experiences have led another individual to their stance on an issue. Finally, humility can help you do one of the most important things, which is to take a breath and regain your focus. In higher education, we all want to do our best work as it relates to ensuring equity for our students as well as ourselves. We
As a higher education professional, I am more than happy to help others cultivate these skills. If you’d like more information, please contact me at tiyesherrod@tsdiagency.co
know that it’s nearly impossible to be a
m or visit my website
resource for another person when our
tsdiagency.com.
internal resources have been depleted. Think of these communication tools as a method to ensure you can be your authentic self. It will help to alleviate the frustration that often comes with suffering in silence, while preserving your working relationships. Who knows, you may even be able to help someone understand your point of view and show you empathy in the way that you require them to.
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