Internet and Society - Social Theory in the Information Age

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knowledge and qualities show up and are due to the synergies produced by the cooperating efforts of knowledgeable actors. Intelligent organizations are based on the effective use and management of emergent knowledge. Knowledge must be permanently enhanced and updated. Knowing is intrinsically coupled to not knowing: Heinz Von Foerster (1993; cf. also 1999, 62; 2002, 306) has stressed that there can be no absolute knowledge; there is much that we can’t and don’t know. The unknowable would consist of undeterminables and undecidables. If epistemology is a theory of knowledge or of understanding understanding, then one would also need a theory of the unknowable. Von Foerster calls such a theory lethology. This term is derived from Greek mythology in which one assumed that one must cross the river Lethe in order to reach the Elysium and that during this journey one would loose memory. In the knowledge-based society, scientific and technological knowledge produces risks and hence phenomena that we don’t know and can’t fully predict. Willke (2002) speaks in this context of a crisis of knowledge. Knowledge has relevance for a system and is constituted within and as part of human experiences (Willke 2001). Knowledge is a social, common, public good that has a historical character. Knowledge production is a social process. In order to produce new knowledge, one must refer to prior knowledge produced by others. Frequently knowledge production has a highly networked and cooperative character. Knowledge is a self-expanding resource but can be artificially transformed into a scarce resource (e.g., by intellectual property rights). Knowledge production is in many cases a cooperative and networked process. Public knowledge gains importance when it is distributed freely in high numbers; proprietary knowledge looses importance when the same happens to it. Knowledge is a nonsubstantial (nichtstofflich) process and good that is generally not used up by its manifold usage. Knowledge expands during its usage. Knowledge can be compressed. Knowledge can replace other economic resources. In fast networks, knowledge can be transported at the speed of light. Purchasers of knowledge only buy copies of the original data. The costs of reproducing knowledge are generally very low and are further diminished by technological innovations and progress. In contrast to capital, knowledge appreciates with use; its marginal utility increases with use. The depreciation of knowledge is purely moral; in contrast to most physical products, it isn’t used up by usage, nonusage, or the effects of natural forces. Knowledge is dynamic and dialectic. Karl Mannheim’s sociology of knowledge has stressed the historical character of knowledge. For Mannheim (1952), knowledge doesn’t exist metaphysically outside or above history but is constituted in social processes. New knowledge would incorporate old knowledge; a higher level of knowledge would eliminate but also preserve the old system. New knowledge sublates old knowledge (Mannheim 1952, 170). “The attainment of new knowledge consists in incorporating new facts into the old framework of definitions and categories, and ascertaining their place therein” (Mannheim 1952, 148). Norbert Elias has stressed that knowledge is a process and has the “character of a structured flux” (Elias 1971, 364). Knowledge is a collective cultural heritage of humanity; parts of this heritage are used as the foundation for the production of new knowledge that enters the historical assets of society in order to be used as foundation for the production of further knowledge. Knowledge is a dynamic, self-perpetuating process; it is self-producing and 92


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