Logistics Brochure JUL 2011 V4.4_Logistics Brochure JUL 2011 19/10/2011 09:02 Page 2
S U P P LY C H A I N S O L U T I O N S
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Bespoke solutions for your business
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Welcome to Gem Group
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Gem Group of Companies
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Financial Stability
07
Logistics Services
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Financial Services and IT
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Sales Service
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Locations
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Facilities
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Gem Creative
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Retail and Etail partners
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Clients and Suppliers
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Value Added Services
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Business Partners
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Gem
Gem Group
One of the largest leisure and IT distributors in the UK, supplying an extensive and varied range of products including consoles, video games, business software, DVD and Blu-ray, peripherals, music and consumer electronics to over 4,500 retail and reseller outlets every week. Having been in business for over 25 years Gem are only too aware of the need to continuously demonstrate their added value in the supply chain process and have built a successful and unique approach to delivering supply chain differentiation for all their partners. To compliment their portfolio of business vendors and leisure publishers, Gem also offer an unrivalled selection of added value services.
Gem Creative A unique and highly agile creative agency operating within Gem Distribution, Gem Creative pride themselves on producing bespoke and sophisticated marketing collateral that can create flexible retail solutions to help maximise product sales, whilst internally supporting the wider divisions within the Gem Group. Gem Creative has built a solid reputation for the quality of design, the breadth of solutions offered, the speed and agility in which projects are delivered and the cost effectiveness versus partner’s own internal marketing options.
Exspect
Welcome to Gem Logistics and the Gem group of companies
From being formed in 1984, we have grown significantly, and are proud to work with some of the largest organisations within the entertainment and I.T. industry. With annual sales in excess of £342m* and being part of DCC Plc (T/O €8.6bn)* we are perfectly positioned to offer a secure and professional solution for your business. Gem Logistics is the latest addition to the Gem portfolio. The recent purchase of our £15m purpose built 250,000 sq.ft distribution centre in Northamptonshire demonstrates our commitment to supporting the growth and service offering to both current and new clients and vendors. We can manage your complete product supply chain to all UK, European and worldwide territories and can deliver to destinations ranging from major distribution centres, individual retail stores or direct to consumer homes. We can also facilitate your administration and financial requirements, such as invoicing, credit control, cash collection and debt insurance with real-time reporting and on-line access to our I.T systems. In summary, we offer a tailored, robust and reassuringly secure supply chain solution. * FY 10/11
An evolving global brand, building an excellent reputation and portfolio of original, well designed and well positioned technology accessories. Exspect offer a comprehensive range of iPhone, iPod, video game console, tablet and mobile accessories. In recent months Exspect announced a three-year partnership with the world famous dance music lifestyle group, Ministry of Sound producing an exclusive range of Ministry of Sound and Hed Kandi products, including speakers, headphones, skins and cases.
Banque Magnétique The leading peripherals distributor into French retail, etail and corporate reseller markets, Banque Magnetique service a sizeable customer base that includes all of the major French retailers and supermarkets. Attracting an exceptional portfolio of consumer electronics and peripherals suppliers from world renowned brands including Creative Labs, D-Link, Logitech, Iomega, Kodak, Netgear, Seagate and TomTom.
Comtrade Specialising in the importation and distribution of multimedia devices and accessories. Comtrade have significantly diversified their range of products and services and are now the proud distributors of; Altec Lansing, Plantronics, Saitek, Bluestork, Griffin, Western Digital, Toshiba, Kensington as well as many more well known brands 5
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Financial Stability
Logistics Services Gem Financial Statistics
2010/11 £342m 2009/10 £317m 2008/09 £265m 2007/08 £208m
Gem Distribution • • • •
Consistent year-on-year sales growth Turnover Circa £342m* Net Assets Circa £35m* Acquisitive and rapidly expanding
DCC Financial Statistics
2010/11 €8.6bn 2009/10 €6.7bn
2009 /10
€6.7bn
2008 /09
€6.4bn 2007 /08
€5.5bn
Importation
Perpetual Inventory
In conjunction with our European and Far East office we control all shipments from point of manufacture to their ultimate destination.
With a full stock take of your inventory every 4 weeks*, we are in total control of your stock. This discipline enabled us to despatch in excess of 74 million units (FY10-11) with a stock accuracy achievement of 99.99%.
Warehousing and Distribution
2008/09 €6.4bn 2007/08 €5.5bn
DCC Being part of the DCC plc organisation affords Gem the financial backing and strength of a €8.6bn business with net assets of €840m. For further information please see www.dcc.ie
With in excess of 475,000 square feet of storage in our UK distribution centres we are able to offer efficient, cost effective distribution to all UK, European and worldwide destinations including retail distribution centres and individual stores.
Storage
End User Fulfilment
Reverse Logistics
To support all of our partners we offer a dedicated end user fulfilment operation. Last year we despatched in excess of 2.3 million units to the end user, achieving 99.99% pick accuracy on a next day delivery service.
We offer a seamless returns management process that ensures your product is received, inspected and reported on within agreed SLA parameters.
With over 35,000 pallet spaces within our Raunds facility, we are able to accommodate your short, medium and long term secure storage requirements.
* 4 weeks average metric with high value and strategic SKUs counted daily
Export 6
For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics
* FY 2010/11
We control all shipments from our distribution centres to their final destination around the world.
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Financial Services & IT
Finance
IT
Invoicing
Systems
Our experienced finance team undertakes a full sales ledger management function including invoice issuing on behalf of a client. Once the terms and conditions have been agreed we will administer all activity thereafter.
We have an integrated ERP and WMS system which enables us to offer our partners an efficient order to despatch platform.
Credit Control and Cash Collection As soon as the credit terms are agreed, our dedicated team will process your agreement. We commit to collecting your cash on time ensuring that the debtor days are kept to a minimum.
Debt Insurance We will ensure that all debts are completely insured via our credit insurance partner. We will seek and provide advice on credit limitations to minimise our joint financial risk. Debt insurance is available subject to status, giving you peace of mind that bad debts will not materially affect your business. All payments to our partners are administered electronically to reduce the risk of delays.
RF Capability With full RF capabilities within our distribution centres, we can ensure accuracy from receipt of goods to despatch. Our system allows data exchange via multiple sources including EDI, excel and web, using a GXS e-commerce gateway. We can also generate tailored despatch notes and invoices on your behalf, giving customers a seamless experience.
Client Portal Offering our partners their own ‘client portal’ allows access to reports and real time data. We pride ourselves on being able to offer a vast array of standardised reporting and have a dedicated analytical team that will work with you to create bespoke reports which will give you the information important to your business. Where relevant we will also load your historic data into our reporting system so that you are able to query all of your information at the same time and in the same place*. * Subject to historic data being provided electronically.
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Sales Service
For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics
Services Include Gem constantly review the internal sales structure to ensure that both the supplier and customer receive tangible and sustainable added value from their sales representative. Gem have been operating multiple sales services for over 25 years to the entertainment and business reseller markets and have been instrumental in launching some of the industries’ most high profile products. Gem’s experience ensures that they service all of their partners requirements in a professional, efficient and costeffective manner. This is achieved by delivering a focused and agile sales operation with support from dedicated vendor managers who own the agreed business plans and by providing partners access to a plethora of online reports, giving them the data they need, when they need it.
• • • • • • • • • •
Dedicated vendor managers Senior sales people dedicated to specific key customers Highly experienced and proactive sales teams servicing both existing and new customer channels 8-12 week pre-order campaigns for new releases Advanced promotion planning Weekly feedback and reporting on pre-sales results Specific focus on driving back-catalogue ranges into breadth customers Full suite of reports 24/7 on-line access to live, sales, forward and back order data Regular point-of-sale marketing material shipments These services and more can be employed on an exclusive or co-operative basis to target existing or new retail sectors. 9
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For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics
Locations Our new warehousing facility in Raunds, Northamptonshire is just 20 miles from the M1/M6 junction, just 3 miles from the A14/A45 intersection and is centrally placed from the ports of Southampton, Thamesport and Felixstowe.
It is also well situated for East Midlands airport and Birmingham International airport. 1
M6
We are ideally located to hit the most frequently serviced UK distribution locations within 2 to 4 hours. Gem also has offices in Harlow (sales, commercial and marketing), Altham (finance and operations) and Stoke (own brand). Gem also own two distribution businesses in France; Banque Magnetique and Comtrade.
M62
KEY
2
4
M1
GEM GROUP
1
A14 3
Altham Stoke
2
M11 M5
Raunds Harlow
M25
Paris
5 3 4
M4
AIRPORT Newcastle
1
Manchester
2
Birmingham
3
East Midlands
4
London - Stansted - Heathrow - Gatwick - City
5 M5 5
SEAPORTS Felixstowe
1
Harwich
2
Tilbury
3
Dover
4
Southampton
5
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Facilities
Gem has over 475,000 square feet of warehousing within the UK and additional space in their French warehouses. Offering 44,000+ pallet positions, 13,000 square feet of office space and a further 40,000 picking locations alongside returns and production departments. Gem run a complete RF system throughout the company and all inventory is barcode checked in and out of the building to maintain 100% accuracy.
Site security Protecting suppliers’ stock is one of Gem’s primary concerns and as such Gem operates state of the art security systems and procedures across both distribution centres which include; • • • • • • • • • •
Full perimeter fencing 3rd party security personnel Police response Level 1 Restricted access to the operations area Bespoke anti-ram barrier on all level access doors Perimeter beam detection Internal & external camera monitored 24/7 and recording to HDD State of the art detection euipment Random employee and car searches Remote monitoring of: - CCTV - Fire - Intruder alarm systems
The site also benefits from an on-site back up 500KVA generator which protects the facility from an interrupted power supply.
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For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics
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Gem Creative
Unique. Bespoke. Flexible.
Services Include
Gem Creative is Gem’s award winning in-house marketing creative agency. Producing bespoke marketing solutions for many of the global brands Gem partner with in the interactive and IT industries.
• ‘The Future’ Customer Magazine (also sent to targeted subscribers) • Online Customer Portal www.gem.co.uk
Gem Creative has built a solid reputation for the quality of design and breadth of solutions offered, from media buying through to the creation of dedicated retail ready display solutions and in-store customer product information.
• Media Planning & Buying • Trade PR
Contact Katie Rawlings, Head of Marketing for more information on 01279 822800, or email katier@gem.co.uk
Gem Creative will work alongside your existing third party agency of in-house facility, alternatively can work with you as your sole agency for all of your marketing, design or in-store needs.
• Electronic & Direct Marketing
Gem benefit hugely from having this completely unique in-house creative function, not only will it mean reduced costs and quick turnarounds, it also adds to Gem’s one complete solution offering.
• Digital Design Services
In summary, Gem Creative offer a plethora of services which can be tailored to any given promotion, an objective or simply to increase awareness of a specific activity in-store or through the media.
• Bespoke Packaging
• Print Design Services
• Customised Cross Product Bundle Solutions
• Conceptual Design • In-Store Retail Solutions (including FSDUS, Interactive Display Units, Demo Pods, Stair Risers, Shelf Wobblers etc) • In-store literature with display solutions • Corporate Identity • Merchandising
Faye Le Duc
Emilie George
Julian Cinque
Peter Cox
PR & Marketing Manager fayel@gem.co.uk
Marketing & Events Assistant emilieg@gem.co.uk
Marketing Assistant julianc@gem.co.uk
Web Executive peterc@gem.co.uk
Matt Andrews
John Dunn
Sophie Hammond
Finn MacLean
Senior Designer
Graphic Designer
Graphic Designer
Graphic Designer
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Retail and Etail partners
Clients and Brands
Suppliers
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Value Added Services
Business Partners Product Handling
Far East Office
To maintain the competitive advantage, Gem constantly review and broaden the vast range of added value services that are offered. Gem pride themselves in working collaboratively with partners to understand the complexities and growth aspirations of their business, thus tailoring a range of services to support these plans.
• • • • • • •
• • • •
Selection of services Gem offer;
• • • • •
Inbound • • • • •
Container Unloading Palletising Delivery Notifications RF Receiving QC Inspection
Storage Assembly and Packaging Security Tagging Price Labelling Shrink Wrapping Mixed Product Bundling Re-palletisation
Creative Point of Sale Labels Packaging Brochures Flyers
Dedicated Personnel Design and Manufacturing Warehousing Export
Logistics • • • • • • •
End User Fulfilment Store Front Delivery Distribution Centre Delivery European Delivery International Delivery Import Export
Marketing Web Offering •
White Label Solutions
• •
PR/Advertising Media Buying
Reverse Logistics
Financial Services
IT Services
• • • • •
• • • • •
• • • •
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Product Re-work De-tagging Skimming Collection Fact approved Destruction
Credit Control Services Bespoke Reporting Automated Data Exchange Debt Insurance Invoicing/ Credit control
Real time Reporting Client Portal Access EDI KPI Reporting
MPO is a leader in multimedia global solutions, offering manufacture, duplication and replication for DVD, CD & Blu-ray. Working together with MPO we can offer our partners a complete one-stop-shop for manufacturing and distribution via our best-of-breed program. MPO has over 50 years expertise and experience in manufacturing and with Gem’s ability to consistently hit KPI’s it’s a relationship that’s enviable across their industry. With manufacturing and facilities across Europe, USA and Asia. MPO is ideally placed and offer a full range of manufacturing services to support your business needs for the future. MPO has financial strength and is committed to invest in new formats and the design of new innovative products to the industry. MPO has integrated its IT systems with Gem to provide its clients real-time manufacturing order tracking and instant visibility of manufacturing orders through distribution.
For more information contact Operations Director Alan Lynch on 0845 456 6400 or go to www.gem.co.uk/gemlogistics
MSE (Multichannel Solutions for Entertainment) is now one of the UK and Ireland’s largest and most renowned suppliers of DVD, Blu-ray and music products. MSE provides a full wholesale, distribution and fulfilment service to retailers and e-tailers in the UK, Republic of Ireland and across the world. MSE also provides a collaborative and proactive category management service. MSE currently comprises over 300,000 titles and have in excess of 40,000 active titles in stock at any time, they also maintain high stock levels of new releases and campaign titles. With an extensive breadth and depth of experience, together with all-important relationships with suppliers and customers alike, the MSE Group is in a strong position to become the Home Entertainment supplier of choice for all retail and e-tail partners. The buying power of MSE, coupled with the partnership they have with Gem Logistics give them the most compelling proposition within our industry.
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Contact Alan Lynch, Operations Director for further information; Gem Logistics Warth Park Way Raunds Northamptonshire NN9 6NY (T) +44 (0)845 456 6400 (F) +44 (0)845 330 3086 (W) www.gem.co.uk/gemlogistics (E) enquiries@gemlogistics.co.uk @gemdistribution www.facebook.com/gemgroup www.linkedin.com/company/gem-distribution-ltd