VOICE TO THE MOTOR TRADE
AUGUST 2019
Brighton trade show success Ford Courier Vans enter network following fleet investment DVSA launches new MOT manager guide Brand new Porsche 911 Carrera won in latest promotion
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Brighton trade show success
Ford Courier Vans enter network following fleet investment
DVSA launches new MOT manager guide
Brand new Porsche 911 Carrera won in latest promotion
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The Parts Alliance latest...................................................... 4 Supplier shout-outs............................................................. 11 Industry news.................................................................... 13 Servicesure Summary....................................................... 23 Branch bulletin.................................................................. 17
PARTS ALLIANCE LATEST
Sun shines on Brighton trade show Event follows significant investment to local CPA branches, including over £1m in stock
“A great opportunity to see the latest equipment and meet the people I normally only get to speak to on the phone.” Michael Marsh, Motor and Mowers.
100s attend summer trade show at Brighton race course Over 40 suppliers exhibiting
Special guest BTCC driver Matt Neal in attendance
“You’ve got to come to these events to see what’s out there, I’d recommend them to anyone.” Colin, Burgess Engineering. 4
PARTS ALLIANCE LATEST
“A fantastic opportunity to speak to the big brands and they’ve got lots of great knowledge about the parts they supply.” Tim Crofton, RSG Service Centre.
“The feedback we’ve had from our guests has been overwhelmingly positive, and our suppliers really appreciated the chance to trade and network.” Simon Moore, The Parts Alliance.
FULL STORY
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Confidence comes from within
New for 2019
What oils should your workshop stock? Maximise your servicing profit by helping you stock the right oil, in the right pack sizes Using data gathered from CommaOil.com (2.4m VRN look-ups)
Local level stock profiling based on actual vehicle lookups
•
For the first time, you can profile the engine oil you need to stock, based on the cars you service and the location of your workshop
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Improve your cash flow so you don’t tie up money by stocking the wrong grades
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Peace of mind when servicing cars by using Comma’s online application system
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Give your customers more confidence by servicing their car with an OE approved oil
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Available on mobile, tablet and laptop
Recommending grades and pack sizes
Workshop in Bedfordshire servicing 50 cars per week
Profit calculator focussing on margin opportunity
226L per month
Ask your local stockist for more information and get your free stock profile report today
www.CommaOil.com 4094
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PARTS ALLIANCE LATEST
Open evening attracts over 200 customers despite heavy rain New Midpoint distribution centre opens doors for garage customers
Guests given tours of new facility
250 attend open evening
25 key suppliers involved
“Despite atrocious weather, we had an unbelievable turnout.� Simon Moore, head of marketing at The Parts Alliance.
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PARTS ALLIANCE LATEST
The Parts Alliance sponsors 'Best Small Garage' at Automechanika's Garage of the Year Neil Croxson on hand to present award to northern and southern winners
Parts Alliance sponsors Best Small Garage at Automechanika Birmingham Garage of the Year
Northern winner: Bryan Swales Auto Repairs, Castle Douglas
Southern winner: Performance 3000, Yeovil
“I’m sure testers and managers will find this much better,” Neil Barlow, DVSA. FULL STORY
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www.osram.co.uk/am / www.osraminstaller.co.uk
Light for Longer Fit OSRAM OE quality for complete customer satisfaction. OSRAM OE bulbs last longer and therefore do not need replacing as often as non OE bulbs. Less replacements means reduced vehicle and driver downtime and happy customers which in turn drive customer loyalty and increased customer satisfaction. OSRAM OE bulbs can save you money and save you hassle. Generally bulbs are not easy to change, so why choose anything less. With OSRAM premium OE quality you can ‘fit and forget’. Sign up to the OSRAM Installer Programme for instant access to OSRAM product information. For more details and to sign up visit: www.osraminstaller.co.uk
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SUPPLIER SHOUT-OUTS
Drive customer loyalty for garage owners with OSRAM Workshops encouraged to fit OE quality for complete customer satisfaction
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ZF Smart Service to transform diagnostics Aftermarket business well prepared and ahead of the curve
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Polybush partners with Tegiwa for Honda DC5 exhaust mount Polyurethane exhaust mount replacement is made to OE specifications
FULL STORY
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No Corners Cut.
A2A exhausts use the original equipment exhaust as their benchmark. With OE matching stainless steel decorative tail trims, pressed end plates and headed hangers. There’s no corners cut, just a commitment to developing, testing and manufacturing exhausts that match or exceed the genuine item. For exhausts that fit like the original, perform like the original and . look like the original, choose
OE IN EVERY THIN G BUT NAME
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LATEST INDUSTRY NEWS
Motorists advised to consult garage as common searches suggest they turn to Google Power loss problems with Vauxhall Corsa tops list of most commonly searched for questions
UK’s most commonly searched questions for top 20 cars
“Why is my BMW 3 Series the best”, “is my Vauxhall Mokka a 4×4?” and “is my Mercedes C-Class rear-wheel drive?” among most bizarre searches
Most searches start with “why is my…” or “why won’t my…” Starting issues, overheating and burning smells featured high
FULL STORY
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NOW AVAILABLE ANYWHERE
The next dimension in aftermarket support goes mobile! The REPXPERT online portal has always offered everything to make life for an independent workshop mechanic that little bit easier - so how could we make it even better? Simple. By creating a mobile version with new, exciting and unique functionality! Whether you need to find the right part, would like more information about our chassis, drivetrain and engine products, or even detailed repair instructions REPXPERT still has it all. Designed by experts - for experts. Download the free REPXPERT app now, or visit www.repxpert.co.uk.
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LATEST INDUSTRY NEWS
DVSA launches new MOT manager guide MOT managers to benefit from "new clearer guidance", agency claims DVSA releases updated garage manager guide Official guidance on management systems, policies and checks Covers 15 topics under five sections
“I’m sure testers and managers will find this much better,” Neil Barlow, DVSA. FULL STORY
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The benefits of using Polybush
Under every great car is Polybush.
Save workshop time with bushes designed for quick and easy fitting. •
Reduced Fitment Time
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No Special Tools Required
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Large range for car & LCV
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Customer satisfaction
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Reduced tyre wear
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Great longevity
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Cost effective
Win the business! Bushes available without replacing costly O.E. arms.
Made to O.E. spec with better than O.E quality and results.
Proven solution for common MOT failures.
Polybush, Clywedog Road South, Wrexham Industrial Estate, Wrexham LL13 9XS Tel: +44 (0) 1978 664316 Fax: +44 (0) 1978 661190 Website: www.polybush.co.uk Email: sales@polybush.co.uk
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LATEST INDUSTRY NEWS
Mechanic jailed for killing man in customer’s car on test drive Technician lost control and crashed into another car while under the influence of drugs
Tech killed pensioner while test driving customer’s car he’d just fixed
“A poor overreaction caused the crash and the death of Mr Cotterell,” Charles Row, defending Vines in court.
Pleaded guilty to death by careless driving while under influence of drugs
Jailed for threeand-a-half years
FULL STORY
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“A chance to network, spend time with colleagues and raise money for Ben�
Work boots off. Dancing shoes on. The Ben Ball is a chance to party with colleagues, network in style and help raise funds so we can continue providing life-changing support across the automotive industry. Celebrate Christmas with the automotive family ben.org.uk/benball #BenBall
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SUPPLIER SHOUT-OUTS
Ben publishes 2018-19 'impact report' Report reveals health and wellbeing issues faced by automotive industry workers
FULL STORY
Valeo launches new digital rewards program New loyalty scheme for mechanics is accessible via Smartphone app
FULL STORY
Schaeffler unveils REPXPERT app
Users to quickly find parts needed for passenger cars and commercial vehicles
FULL STORY
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W W W.VA L E O S E R V I C E . C O . U K / S P E C I A L I S T C L U B
GET REWARDED
for your Valeo parts daily purchases
+5 +500
+75
Easy to join, Easy to win, 100% ONLINE Discover your Specialist Club now. Sign up for free and start winning!
valeoservice.co.uk/specialistclub
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WINNING WITH THE PARTS ALLIANCE
Brand new Porsche 911 Carrera won in latest promotion Sefket Ibrahim of Rose Motors wins eighth-generation 922 version of iconic 911
“I couldn’t believe it and it was my birthday the next day so it was an amazing present.” Sefket Ibrahim, Rose Motors.
FULL STORY
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to ex be cit ou Lo la ing t fo ok un i r ch nit the ed iat in ive 20 s 19
Servicesure Autocentres is the UK’s fastest growing network of garages. Established in 2004, it is a nationwide group of likeminded garages working to a strict set of business practices and quality standards. Membership is by invitation only and the many advantages include access to business planning, workshop efficiency programmes, marketing support and money saving services. Members also benefit from being able to offer the best in industry National Warranty Scheme which guarantees all the replacement parts* that have been fitted to your customer’s vehicle. Terms and conditions apply.
Other benefits include:
• Service plans
• Online technical support
• Insurance packages for workshops
• Waste management
• Local advertising
• New profit opportunities
• Courtesy cars
• Workwear, hygiene and laundry solutions
• Face-to-Face business management and help
• Car sales and leasing
And much more…
For details visit servicesureautocentres.com or call 0330 041 2118 *Parts must be purchased from The Parts Alliance and associate members
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SERVICESURE SUMMARY
Battery Sure explains the three ‘Rs’ of battery health New initiative sees Servicesure partner with GS Yuasa
“Besides increasing battery sales and revenue, workshops will also dramatically increase their levels of customer service and satisfaction.” James Douglas, GS Yuasa.
FULL STORY
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Repair shops need a supplier who covers the full range of Asian vehicles. Repair shops need products in original equipment quality, not just matching quality.
The independent repair shop is exactly what its name suggests: independent—and wants to stay that way.
DRIVING PERFORMANCE FROM DISTRIBUTORS TO TECHNICIANS
SMART PART(ner) www.mahle-aftermarket.com
With three research and development centres in Asia, MAHLE is a true Asia specialist.
Original equipment quality as per GVO 461/2010 ensures that the manufacturer’s warranty stays valid and parts perform to the same standard as the original.
Our partners are supported with up-to-date technical information in multiple formats, which allows them to respond to the demands of the market.
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SUPPLIER SHOUT-OUTS
MAHLE expands thermal management portfolio for vehicles of today and tomorrow Behr Hella Service to be taken over by MAHLE Aftermarket on January 1, 2020
FULL STORY
GS Yuasa Academy launches online learning New platform to “revolutionise battery training”
FULL STORY
Coated brake discs brings longer lasting protection, reports Delphi Delphi disc lasted 700 hours longer than OE and aftermarket brands during testing
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Our industry leading training is now available online.
Gain the skills you need to improve service, increase sales and reduce warranty returns with GS Yuasa Academy - the first comprehensive online battery training platform available. Over 20 detailed training courses Downloadable completion certificates Dynamic video-based learning with support material Job role specific tailored learning paths Team functionality for organisations Learn at your own pace. Wherever. Whenever.
Start learning online at
academy.gs-yuasa.eu
UPS
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BRANCH BULLETIN
BBC Blackpool celebrates one year with customer open day Blackpool team boosts sales and strengthens relationships
“It went a long way to reaffirming the strength of our relationships with many bigger customers.” Glenn Dainty, branch manager.
FULL STORY
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Number 1!
From way out west to the far east, LuK is far and away the world’s favourite clutch. As a world leader in transmission technology, LuK doesn’t just make OE clutch systems for European vehicle manufacturers. As the aftermarket’s number one clutch brand we supply complete repair solutions for almost all Japanese and Korean applications too. Benefit from Schaeffler’s original equipment experience and engineering excellence wherever it’s made and whatever the application, fit a LuK clutch. www.repxpert.co.uk | www.schaeffler.co.uk/aftermarket
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BRANCH BULLETIN
Ford Courier Vans enter network following fleet investment 45 new Couriers added so far in 2019 with another 52 set to arrive in coming months
“This rollout is really positive news and it’s an important part of an investment of more than £3m.” Steve Evans, group fleet manager. FULL STORY
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CHOOSE WISELY.
After all, your shocks are carrying your most precious cargo.
Visit www.monroe.com to find your nearest Monroe Safety Fitment expert.
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BRANCH BULLETIN
National accounts coordinator organises children's charity ball Charity ball fit for royalty delivered for over 30 youngsters in Sutton Coldfield
“We raised around £900 for charity, as well as giving the children something great to remember.” Lorraine Latham, national accounts coordinator. FULL STORY
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delphiaftermarket.com delphiaftermarket.com
OE expertise in the aftermarket. As a leading OE provider of advanced advanced propulsion solutions, we know about about cars. cars. We We know how they work. And how to to fix fix them. them. We We bring this same expertise to the aftermarket aftermarket with a wide-range of OE quality solutions solutions so so that vehicles start – go – stop – just just like like the the day day they drove off the assembly line. line.
Gasoline Fuel Systems
Diagnostics && Diagnostics Technical Technical Support Support
Fuel delivery modules | Fuel pumps Injectors | GDI - PFI
delphiaftermarket.com delphiaftermarket.com
Diagnostic Diagnostic tools tools || Diesel Dieseltest testequipment equipment GDi GDi test test equipment equipment || Training Training
Diesel Fuel Systems
©2019 Delphi Technologies LLC. All rights reserved. Ignition ©2019 Delphidelivery Technologies LLC. All rights reserved. Fuel
Fuel delivery
Ignition
Braking Braking | |Steering Steering&&suspension suspension Air Airconditioning conditioning
Vehicle VehicleElectronics Electronics&& Engine EngineManagement Management
Pumps | Injectors | Repair parts SRA - SCR | Filtration
Fuel delivery delivery Fuel
Maintenance Maintenance Solutions Solutions
ECU’s ECU’s| |Ignition Ignition| |Sensors Sensors
Ignition Ignition
Steering Steering and and suspension suspension
Steering Steering and and
Engine Engine management management
Engine Engine
Fuel Fuelinjection injection
Fuel Fuelinjection injection systems systems
Air Airconditioning conditioning
Air Airconditioning conditioning
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BRANCH BULLETIN
The OE and Brilliantly Bendix customer promo success Network-wide campaign focused on service parts and brake pads
“As well as boosting sales, it was a great chance for us to engage garages.� Julian Goulding, Delphi.
FULL STORY
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ARANTEE GU
GUARANTEE
LEADING THE WAY WITH OUR BRAKING EXPERTISE, INNOVATIVE SOLUTIONS AND EXCEPTIONAL QUALITY
GUARANTEE
THE MARK OF AN ORIGINAL QUALITY SUPPLIER To prove our confidence in the quality of every Bendix product look for our warranty mark. You and your customers can be reassured that if our parts wear out within 3 years or 40,000 kilometres, we’ll replace them free of charge.* *Full Terms & Conditions available on request.
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BRANCH BULLETIN
Bendix rolled out as core brand for calipers Extensive range of part references covers around 90% of UK's car parc and pareto
“We now need the support of our branch network to promote the strength of the Bendix brand.� Simon Moore, head of marketing. FULL STORY
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Cost-Effective. Efficient. Simple. Oil Change Kits for automatic and dual clutch transmissions. Optimal solution for the perfect transmission oil change. All you need – in a single package. The proper combination for the respective transmission type – right up to the perfectly suitable transmission oil ZF LifeguardFluid. ZF oil change kits: the good feeling of being on the road with OE quality from ZF. www.zf.com/spareparts
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SUPPLIER SHOUT-OUTS
MANN-FILTER wins filter category for eighth time running Filtration specialist named 'Best Brand 2019' in the filter category
FULL STORY
DRiV to supply Monroe tech on 2020 Toyota GR Supra Sports Coupe Continuously variable semi-active technology to feature on car
suspension
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From the first mile to the last. MANN-FILTER – for first fit and the automotive aftermarket.
Cabin air filter FP 31 003 Patent pending biofunctional three-layer technology
MANN-FILTER, the premium filter brand of the automotive aftermarket, offers innovative solutions to new, challenging filtration demands. For instance, the patented and multi-award winning cabin air filter FreciousPlus, offering optimum vehicle occupant protection from harmful contaminants, particulate matter, nitrogen oxides, allergens and moulds. Another perfect example of Original MANN-FILTER products that are used as original equipment in new cars and availble yellow-green boxed in the independent automotive aftermarket. Always choose Original MANN-FILTER in 100% OE quality! MANN-FILTER – Perfect parts. Perfect service. www.mann-filter.com
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SURVEY
Survey: State of the aftermarket GW readers give answers ranging from ‘much worse’ to ‘much better’ when assessing business compared to six months ago
“About the same”
Motorists more reluctant
most popular choice across all questions felt customers are
less willing to spend on car maintenance
Despite this
40%
to spend with local garages, respondents think
said business was either ‘better’ or ‘much better’
said
servicing volumes were ‘better’
44%
think the economy
is worse
than 6 months ago
believe there's
more demand for repairs
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Intelligent Automotive Chemistry. TĂœV Approved automotive chemicals incorporating the latest advances in nano technology and blended to outperform all rivals. Independently tested and certified.
A new generation of High Performance Additives & System Cleaners. Explore the full range at
www.powatec.eu
logo pa updated_AllWhite.pdf
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Auto Torque from The Parts Alliance brings you the latest news and buzz from around the automotive aftermarket, including business advice, technical tips, industry interviews and competitions. Subscribe for FREE today to receive fortnightly industry news delivered directly to your inbox by visiting www.autotorque.news