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Gables Palma Vista
Welcome Home Facts Welcome To Your New Home! We are pleased that you have chosen our community as your new home. If you should need assistance, please give us a call or stop by the leasing office. Office Hours Monday Tuesday Wednesday Thursday Friday Saturday
9:00 AM to 6:00 PM 10:00 AM to 6:00 PM 9:00 AM to 7:00 PM 10:00 AM to 6:00 PM 9:00 AM to 6:00 PM 10:00 AM to 5:00 PM
Move-In Inspection You will find a Move-In Inventory form in your move-in packet. Please return the completed form to the office within 72 hours of move-in. This form documents the condition of the apartment at the time of move-in and helps eliminate security deposit discrepancies upon move-out. Please note you may be liable for any damages documented at the time of move-out that were not noted on the Move-In Inventory Form. Rental Payments The grace period outlined in the Lease Contract expires at close of business on the 3rd of the month. Maintenance Requests All requests by resident for repairs or services are required to be in writing except in case of fire, smoke, gas, explosion, overflowing sewage, uncontrollable running water, electrical shorts, or crime in progress. Written notes or Resident’s oral request does not constitute a written request from Resident. Be sure to give your name, phone number, apartment number, and repair needed. Maintenance is provided on a timely basis during the week. However, if an emergency arises after hours or on the weekends, please call the office and the answering service will contact maintenance for you. In the event of fire or danger to life, call 911 immediately. Remember, you can submit maintenance requests online through Gables Gateway!
Maintenance problems considered an emergency include the following: ♦ Possibility of fire. ♦ No electricity throughout the apartment. ♦ No water. ♦ No heat. ♦ No air conditioning on a day of extreme heat (80+ degrees). AC work cannot be completed at night or in inclement weather. ♦ Water entering the apartment. ♦ Running water that cannot be shut off. ♦ Impeded plumbing in an apartment with only one bathroom. ♦ Non-functioning or malfunctioning smoke detector. ♦ Gas leak (also call the gas company). ♦ Malfunctioning door or window locks. Please note: Resident’s service requests cannot be fulfilled if pets are left in your apartment unattended. Please make arrangements to be home or keep your pet in one of the bedrooms for the day so the service can be completed. Lockouts If you are locked out of your apartment during business hours, we will be happy to provide you with a key; however, if you are locked out of your apartment after business hours, we do not consider that to be a maintenance emergency and you will need to contact a locksmith, at your expense. Trash For your convenience, this community provides valet trash dumpsters and or compactor(s) for you. Trash pickup days are Mondays and Thursdays. Recycling is also picked up on Thursdays. A trash can is provided for you in your garage. Please place it at the end of y our garage on designated trash pickup days. It is your responsibility to see that all trash is dispose of properly. We ask that all boxes are broken down and that any recyclables are placed in the appropriate bins. Furniture is not to be placed in or around the dumpster or compactor area. No hazardous materials, medical or body fluid waste may be disposed of in or around any of the community’s dumpsters or compactors. For sanitary reasons, trash is NEVER to be left outside your apartment door. There will be a ($25.00) fine per bag, for the removal of any trash, or trash bins that are placed outside your apartment door or at the end of the curb. To order recycling bins, call 1-866-639-2467, or visit www.swa.org and click on “Need Bins?” on the right hand side of the page, then choose “Residential” and complete the form. Pest Control Pest control is provided by management through exterior treatments and interior treatments. We will notify you in writing or in our monthly newsletter to advise you of the
service schedule for your apartment home. If you have a special problem with pests, notify the office and the exterminator will pay special attention to your needs on the next visit. You are asked to assist pest control efforts by maintaining a high standard of good housekeeping. Pet owners may wish to contact the exterminator for flea spraying, for an additional charge. Please keep your pets in one of the bedrooms for the day service is provided. Pets Pets are welcome in our community based on the owner’s control, consideration of the community, and courteous concern for neighbors and observation of the following: ♦ If you acquire a pet, a pet application must be completed. Once approved, you will be required to pay a $500.00 non-refundable pet fee for one pet and a $850.00 non-refundable pet fee for two pets. Two domesticated pets are accepted. The following breed and/or mix breeds are prohibited: Akita, American Bull Dog, American Pit Bull Terrier, American or Bull Staffordshire Terrier, Briard, Borzio Hounds, Bull Mastiff, Bull Terrier, Cane Corso, Chow, Dalmatian, Doberman Pincher, Dogo, German Shepherd, Great Dane, Great Pyrenees, Husky, Irish Wolf Hound, Komondor, Malamute, Neapolitan Mastiff, Pitt Bull, Rottweiler, Scottish Deerhound, Spitz, St. Bernard, Stafford Terrier, Presa Canarios, Shar pei, Toso Inu and Wolf –Dog Hybrid Outgoing Mail Outgoing mail may be deposited in the slot located at your designated mail box area. Mailboxes are located in the following areas: o o
o o
The mailboxes for buildings 13, 14, 15 & 16 are located near building 16, on the west side of the building, by the pet station. The mailboxes for buildings 1,2,11 & 12 are located in front of the courtyard by the playground, near building 12, on the south side of the building. This is the only mailbox kiosk that does not have outgoing mail. The mailboxes for buildings 3, 4, 5 & 6 are located by building 4, on the west side of the building in between 3 and 4, by the lake. The mailboxes for buildings 7, 8, 9 & 10 are located near building 8, on the north side of the building.
Key Release If you are expecting a delivery, service person or guest at your apartment, you may leave a key at the office or sign a Key Release form. You can also conveniently submit a Key Release form online through Gables Gateway! The staff is unable to accompany
visitors to your apartment. Note: please plan ahead! For your protection, we will not accept a key release authorization over the phone or via email; it must be submitted in writing or via Gables Gateway. A/C Filters Please make sure you come to the Leasing Office monthly to pick up an A/C filter. Don’t forget to check the size used for your apartment because we have many different sizes available. Available sizes are 16x20, 18x18, 18x20, 20x24, Moving Out We are sorry to see you go! If you are transferring to another area, we would be delighted to help you find a Gables Residential home in one of our many communities nationwide. Please ask for details at the Leasing Office. Please review your Lease Contract for details regarding your notice-to-vacate requirements. Move Out Provisions When you are ready to move, please: ♦ Submit a 60 day notice in writing. ♦ Make sure your lease is due to expire when giving notice to avoid being charged liquated damages and/or rent. ♦ Return all keys (two house, two mail, fitness, if applicable gate opener, and garage door opener). There is a $50.00 per key charge for keys not returned and a $50.00 charge per garage remote not returned. ♦ Be sure we have your forwarding address at the office to return deposits due to you. ♦ Clean your apartment thoroughly; including the stove, refrigerator/freezer, floors, tub and shower, walls, toilet, and windows (a cleaning fee will be assessed for any areas that you may have overlooked. ♦ Take everything with you; don’t leave behind your trash or treasures. ♦ To finalize your move, schedule a move-out inspection with an associate in the leasing office to assess the condition of your apartment and determine any necessary repairs or cleaning to be covered by your security deposit.
Gables Palma Vista
Community Information and Amenities When are nearest fitness classes held and where?
LA Fitness is approximately 2.42 miles from the community, at the intersection of Glades Rd. and State Road 7 (441), in the Mission Bay Plaza. Below is the address and phone number for your reference. LA Fitness 20443 State Rd 7 Boca Raton, FL 33498 (561) 482-1146
What are the hours of the amenities?
Gables Palma Vista offers the following amenities for you to enjoy: • 24 hours for fitness center • Playground, all-purpose recreational court and pool hours are dawn to dusk
Where do I dispose of my trash?
Gables Palma Vista offers valet trash pickup. Garbage is picked up on Monday and Thursday curbside. Recycling is picked up on Thursdays. For recycling bins, please call 1866-792-4636.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. For recycling bins, please call 1-866-792-4636. Thank you for helping us take care of the earth.
What do I do with my move in boxes? It is helpful to everyone in the community if boxes are broken down and placed neatly in your recycling bin at the end of your driveway. You can also take them to a recycling center.
Community Access – How does my gate access code work? Please enter gate access code into gate call box. Please do not use any “*” signs.
Where are the mailboxes located? The mailboxes for your apartment home are located in the following areas: •
The mailboxes for buildings 13, 14, 15 & 16 are located near building 16, on the west side of the building, by the pet station.
Gables Palma Vista • The mailboxes for buildings 1,2,11 & 12 are located in front of the courtyard by the playground, near building 12, on the south side of the building. This is the only mailbox kiosk that does not have outgoing mail. • The mailboxes for buildings 3, 4, 5 & 6 are located by building 4, on the west side of the building in between 3 and 4, by the lake. • The mailboxes for buildings 7, 8, 9 & 10 are located near building 8, on the north side of the building.
Do you have resident activities or events? Gables Palma Vista has many fun events and activities that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through e-blasts. You can expect to see events such as: Movie night by the pool, Breakfast on the go, back to school bash, and winter party.
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
You may park in your garage and/or driveway. Parking along the side of the road or in a guest parking space (if you are a resident, not a guest) is not allowed. As a reminder, handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Conveniences How do I pay rent online? We have made paying your rent easy by setting you up with your personal online account to the Rent Café. You will go to www.gables.com and click on the Resident Login key in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include placing a service request for repairs needed in your apartment home.
Gables Palma Vista Where can I access WI-FI in the building? The leasing office and pool area are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Do you have a courtesy officer onsite and how do I get a hold of them?
We do not have a courtesy officer on site. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.
Guests Where can my guests park?
Your guest may park in your driveway if you have the extra room, or they can park in one of the designated guest parking spaces located throughout the community. As a reminder to tell your guests that handicap parking is patrolled by local law enforcement and is subject to maximum parking violation penalty.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in your driveway. If they do not fit in your driveway they may park along the side of the road temporarily, provided they are not in a fire lane, are able to move their truck immediately if they are blocking somebody else in, and traffic is able to get around them. Please keep in mind that trucks longer than 46 ft. in length will not be able to maneuver throughout our community and are not allowed.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all the amenity areas.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment. In the event you are not home at the time of a delivery, please make other delivery arrangements.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open. Only local phone numbers can be entered into the gate call box.
Gables Palma Vista
Maintenance How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at (561) 218-1303, via email at gablespalmavista@gables.com, in person, or through Rent Café to place your service request. If you have not already signed up for Rent Café, you can go to www.gables.com and click on the Resident Login key in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include paying your rent online.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 561.218.1303 for maintenance assistance. The answering service will dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour.
What is considered a maintenance emergency? Emergency maintenance problems that will be dispatched to the on-call service technician include: 1. No electricity throughout the apartment 2. No water. 3. No air conditioning on a day of extreme heat (80+ degrees). 4. Water entering the apartment. 5. Possibility of fire. 6. Impeded plumbing in an apartment with only one bathroom. 7. No heat. 8. Non-functioning or malfunctioning smoke detector. 9. Gas leak (also call the gas company). 10. Running water that cannot be shut off. 11. Malfunctioning door or window locks.
Gables Palma Vista
Furry Friends Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community. Specific pet station locations are: One between buildings #4 & #5, one between buildings #5 & #6, one by building #11, one in the corner of building #15, one in the corner of building #16 and one between buildings #3 & #4.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety. The nearest dog park is 2.99 miles from our community located at Canine Cove at South County Regional Park. Fido can run free!
Do you have a dog park?
We do not have a dog-park within the community; however, there is a dog park nearby. The closest dog park is located 2.99 miles from the community. Below is the address and phone number for your reference. Canine Cove at South County Regional Park 12551 Glades Road Boca Raton, FL 33498 561-966-6600
Do you host Yappy Hours? The community does not host Yappy Hours; however, there is an establishment located 32.17 miles from the community. Below is the address and phone number for your reference. O’shea’s Irish Pub 531 Clematis St. West Palm Beach, FL 33401 561-833-3865 You are not the only resident that likes to mingle… Your pet has the opportunity to socialize during our Yappy Hours, held on Tuesday nights, from 5:00 -7:00pm. Treat your dog to a night out!
Gables Palma Vista
Local Neighborhood Where is the post office for Gables Palma Vista full service/Pickup? US Post Office 8185 Via Ancho Road Boca Raton, FL 33433 561-287-4558
Where is the nearest grocery store?
Located .70 miles from the community, at the Southeast corner of State Road 7 (441) and Glades, in the “Westwinds of Boca Shoppes” shopping plaza. Below is the address and phone number for your reference. Publix at Westwinds Shoppes 9846 Glades Road Boca Raton, FL 33434 561-852-5603 Located 3.9 miles from the community, at the intersection State Road 7 (441) and Sandalfoot Boulevard, in the Sandalfoot shopping plaza. Below is the address and phone number for your reference. Western Beef Supermarket 23072 Sandalfoot Plaza Boca Raton, FL 33428 (561)470-1157
Where is the nearest Metro/Train?
Boca Raton Station (www.tri-rail.com) Located 8.71 miles from the community, at the intersection of Yamato and 51st ST. Below is the address and phone number for your reference. Boca Raton Station 680 Yamato Road Boca Raton, FL 33431 800-874-7245
Gables Palma Vista Where is the nearest bus stop?
Located minutes from the community, the closest bus stop is at the intersection of Glades and State Road 7 (441). Below is the phone number and website for your reference. (877)930-4287 (Toll free) www.palmtran.org
What bus route are we on?
Palm Tran Route 91 Below is the phone number and website for your reference. (877)930-4287 (Toll free) www.palmtran.org
Where are schools for this area located? Elementary School: Located 1.76 miles from the community, at the intersection of Glades just west of State Road 7 (441). Below is the address and phone number for your reference. Sandpiper Shores Elementary 11201 Glades Road Boca Raton, FL 33498 561-883-4000 Middle School: Located 4.45 miles from the community, located west of State Road 7 (441), North of Glades Road. Below is the address and phone number for your reference. Eagles Landing Middle School 19500 Coral Ridge Drive Boca Raton, FL 33498 561-470-7000 High School: Located 2.37 miles from the community, located on Lyons Road, just north of Glades Road on the west side of the road. Below is the address and phone number for your reference. Olympic Heights Community High School 20101 Lyons Road Boca Raton, FL 33434 561-852-6900
Gables Palma Vista Where is the nearest laundry facility?
Washers and Dryers are included in all our apartment homes, however if you need a laundry facility, Boca’s Premier Dry Cleaner is 4.8 miles away. Boca’s Premier Dry Cleaners 7050 W Palmetto Park Road Boca Raton FL. 33433
561-394-9933
Where is the nearest biking or walking trail?
Located 2.9 miles from the community, at the intersection of Cain Boulevard and Park Access Road. Below is the address and phone number for your reference. South County Regional Park 11200 Park Access Road Boca Raton, FL 33498 561-966-6600 Located 3.29 miles from the community, at the intersection of Palmetto Park Road and Ponderosa Drive. Below is the address and phone number for your reference. Logger’s Run Park 11185 Palmetto Park Road Boca Raton, Florida 33428 (561) 966-6611
Where is the nearest mall?
Located 4.75 miles from the community, at the intersection of Glades Road and St. Andrews Blvd. Below is the address and phone number for your reference. Town Center at Boca Raton 6000 Glades Road Boca Raton, FL 33431 (561)368-6000 www.towncenteratbocaraton.com
Where is the nearest beach?
Located 10.51 miles from the community, at the intersection of Palmetto Park Road and N.Ocean Blvd (A1A). Below is the address and web site for your reference.
Gables Palma Vista South Beach Park 400 N. State Road A1A Boca Raton, FL 33432 http://www.ci.boca-raton.fl.us/rec/parks/southbeach.shtm
Where is the nearest outlet mall?
Located 22 miles from the community, east of the intersection of Sunrise Boulevard and the Sawgrass Expressway. Below is the address and phone number for your reference. Sawgrass Mills Mall 12801 West Sunrise Boulevard Sunrise, FL 33323 (954) 846-2300 http://www.simon.com/mall/?id=1262
Where is the nearest movie theatre?
Located .88 miles from the community, at the intersection of Glades Road and State Road 7(441) in the Shadow Wood Shopping Plaza. Below is the address and phone number for your reference. Shadowood 16 9889 West Glades Road Boca Raton FL 33434 561-482-2638 www.regmovies.com
Where is the nearest entertainment center?
Located 6.49 miles from the community, at the intersection of Glades Road and Airport Road. Below is the address and phone number for your reference. Boomers of Boca Raton 3100 Airport Rd. Boca Raton, FL 33431 561-347-1888 www.boomersparks.com
Gables Palma Vista Parking Advisory Due to the architectural design of the property there are certain parking restrictions. Each town home or apartment is equipped with a one or a two car garage. This is the only parking option offered to our residents. Apartments with no garage have two assigned parking spaces. This advisory is to inform you of the parking guidelines while living at Gables Palma Vista. Two vehicles maximum are permitted per apartment home. (If you have a two car garage, you are allowed four vehicles) Commercial vehicles and recreational vehicles are not permitted on the property. Your garage and tandem parking space(s) or assigned parking spaces are considered your parking place. Garages are not permitted for storage. Guest parking spaces are not permitted for resident vehicles. Resident vehicles found in guest parking spaces will be towed. Resident vehicles found parked in an area other than their garage, driveway or assigned parking space will be towed.
Dear Resident(s), We hope this letter finds you well. We wanted to address the question about light bulbs and batteries as we have recently received some inquiries from our residents. As with any rental community or rental home, it is sometimes confusing to understand the responsibilities of the renter and those of your management company. We hope this letter will help simplify the process and clear up any misunderstandings: -As our valued resident, your responsibility is providing the replacement light bulbs, smoke detector batteries and remote control batteries within your apartment home. -As your management company, we will continue to strive to exceed your expectations when it comes to any service necessary relative to the overall building structure or any appliances within your apartment home. In the past, we have, on occasion, assisted in completing several service requests by providing you with these light bulbs and smoke detector batteries, but we will no longer be able to provide these at no cost. Please refer to your lease in paragraph 25 where it states that residents will be responsible for providing all light bulbs (similar in style and wattage) and smoke detector batteries (9V) and remote control batteries (12V). In order to help facilitate this process, please find attached a list of light bulbs that are used in your apartment home. This is a good reference to use when you are out shopping to ensure that you have an adequate supply of light bulbs for replacements in the event that your light bulbs burn out. We realize that most residents will not have access to a ladder so we are happy to assist in installing the light bulbs or smoke detector batteries for you at your convenience. If you are unable to purchase the light bulbs or batteries prior to a service request, we will be happy to provide you light bulbs or batteries at our discounted cost. We hope this helps simplify the process moving forward, and we thank you in advance for your understanding. Sincerely, Gables Palma Vista Management
Gables Palma Vista Lighting Image
Description
Price
G25 Bulb Value Light 40W Medium Base White
$
Fluorescent Bulb Philips 40W T12 4100K 89 CRI
$ 2.00
A Bulb Philips 40W A19 Clear
$ 1.00
Reflector Bulb Value Light 65W BR30 Flood
$ 2.00
Reflector Bulb Value Light 45W R20 Flood
$ 2.00
A Bulb Value Light 40W A15 Clear Flame Bulb Sylvania 60W Candelabra Base Clear Long Life
Halogen Bulb Philips 50W MR16 NFL25 GU10 Base
$ 1.00
$ 1.00
$ 7.00
2.00
T8 Bulb Value Light 25W Intermediate Base Clear
Halogen Bulb Value Light 60W T3 G9 Base Clear
Kenmore Replacement Refrigerator Filter $65.00
9V Duracell ProCell Alkaline Battery
Duracell 12Volt Alkaline Battery
$ 2.00
$ 5.00
$ 2.00
$ 2.00
GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
welcome
to your
new home
As a gift from your management team, you have a 20% discount towards home cleaning and chores.
Amenify offers best-in-class member-only concierge services that includes: • Full-service booking and concierge support • Top-rated service pros • Automated key release • Exclusive pricing 30-40% below market rate Home cleaning is available as subscription plans and one-time cleans.
Chores available includes kitchen, bathroom, and appliance deep cleans, home disinfectant, trash & recycling, windows, baseboards, and more.
use code MOVEIN20 for 20% off any one-time service. use code NEWMOVER20 for 20% off any cleaning subscription. (20% off per month for your first two months.)
download the Amenify app to get started! email concierge@amenify.com or text 720-310-3754
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to offer our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
gables.com/give
Learn more about the benefits of Paws to Care™ at
gables.com/pawstocare
Professionally Managed By:
9896 Grand Verde Way.• Boca Raton, FL 33428| 561.218.1303| gables.com/PalmaVista