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Welcome to Folio Institutional! Welcome to Folio Institutional! We are excited to partner with you and help take your business to ever higher levels of financial success and operational productivity. This Financial Advisor Onboarding Toolkit walks you through the easy-to-follow steps to establish your online relationship with Folio; create, fund, and trade client accounts; and give clients online access to their accounts.
Dedicated Support Allison Rumschik, Senior Relationship Manager, will assist you during the onboarding process to help ensure that you fully understand the features and functionality of the Folio Institutional platform. You may reach Allison at rumschika@folioinstitutional.com or (703) 245-4857.
Training Videos After you login to our system, you will find a series of helpful, short videos to guide you (and your team) through Folio’s powerful advisor dashboard and practice management widgets, automated tax management tools, and value-added trading platform.
Customer Service Team You may reach your Folio Customer Service specialists seven days a week at (888) 230-5635. These dedicated professionals are available from 7 am to 9 pm ET, Monday through Friday and from 8 am to 4 pm ET on the weekend.
Monthly and Periodic Updates Mark your calendar for 4:15 pm on the last Wednesday of each month when we hold our Max Impact Webinar. These events cover a range of helpful topics and feature a guest speaker. Your Folio Sales Representative will be in touch periodically to check in and provide helpful updates. We’re delighted that you have chosen Folio Institutional and look forward to working closely with you!
Sincerely,
Greg Vigrass President Folio Institutional
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Financial Advisor Onboarding Toolkit Contents Create Your Advisor Account
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Create Individual Clients
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Create Individual Client Accounts
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Create Business Clients & Open Accounts
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Fund Accounts
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Transfer Money
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Account Transfer
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Bank Links 16
Advisory Billing Plans
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Message Center, Software Support
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Access Folio Client Site
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FOLIO ADVISOR CUSTOMER SERVICE 888-230-5635
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Create Your Advisor Account Receive your welcome email with your Rep ID and Firm ID. Go to www.folioinstitutional.com, click Click Open New Account. On the next screen click Continue, enter Firm ID and Rep ID, click Continue again.
After you complete these steps you will receive an e-mail to set up your Password and create your Username. Enter your home address for verification. You may change the address after verfication. NOTE: Do not access your account with more than one browser at the same time. If you receive an error message, please call Customer Service.
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Create Individual Clients Go to www.folioinstitutional.com, click
to login with the credentials you just created.
Select Create Client in the Actions bar and enter the required personal, address, employment, and compliance information and general information.
ď‚• After entering the client's personal, general and employment information, you will create a unique Client Username. Note: the Client Username cannot be changed later on. Electronically sign the form with your Signature and click Continue.
Kathy Davis JPDavis18
(type exactly)
On the Set Up a Client: Set Up Completed page, select Create an Account.
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Create Individual Client Accounts Select the Account Type. Individual clients may have the following account types: Individual, Joint, IRA, Custodial (UGMA/UTMA), and Revocable Trust. The rep code and branch code are optional.
Enter an Account Name that is different from the Client Username (e.g. JBlackIRA or JBlackIndiv). Complete any required account information (i.e. IRA Beneficiaries) Choose the Service Type.
Choose a Billing Plan. Billing plans are established and may be modified by the firm. Learn more about Advisory Billing Plans on Page 16. Learn more about all Service Fees in the Resources tab in the top navigation bar of the website.
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Create Individual Client Accounts Decide how the client will verify the new account information and sign the required forms – in person or remotely, electronically or manually. Options: 1. Sign Now: The client is in your office to open the account and would like to electronically sign the W-9. S/he can review the certifications, check I Agree and Continue on your computer. 2. Sign Later: The client is not in your office and electronically signs and verifies information using a smartphone, tablet, or personal computer. 3. Paper: You or your client complete the required forms manually. The client scans and emails, faxes, or mails the signed Client Account Certification (and other forms, where needed) to you. You enter the client's account information using the online account opening process. You may find the required forms by clicking the Resources icon in the top tool bar and selecting Forms. After opening the account the client receives an email prompting him/her to login to the online account at www.FolioClient.com and verify the information. The account is Restricted until the client verifies.
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Create Business Clients & Open Accounts Go to www.folioinstitutional.com, click Select Create Business in the Actions bar.
ď‚• Select a Type of Client and click Continue. Accounts are available to U.S. Citizens and Resident Aliens with a U.S. address only. Enter Account Information, including the Data of Birth and Social Security number of the Account Owner. Rep and Branch Codes are optional.
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Create Business Clients & Open Accounts Choose a unique Client Username. Note: the Client Username cannot be changed later on. Electronically sign the form with your Signature and click Continue.
At Folio, we refer to any person with daily account access and control as a Trustee. This is true for all business accounts, not just Business Trust Accounts. Complete information for each Trustee. Choose Billing Plan. Billing plans are established and may be modified by the firm. Learn more about Advisory Billing Plans on page 16.
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Create Business Clients & Open Accounts Decide how the client will verify the new account information and sign the required forms – in person or remotely, electronically or manually. Options: 1. Sign Now: The client is in your office to open the account and would like to electronically sign the W-9. S/he can review the certifications, check I Agree and Continue on your computer. 2. Sign Later: The client is not in your office and electronically signs and verifies information using a smartphone, tablet, or personal computer. 3. Paper: You or your client complete the required forms manually. The client scans and emails, faxes, or mails the signed Client Account Certification (and other forms, where needed) to you. You enter the client's account information using the online account opening process. You may find the required forms by clicking the Resources icon in the top tool bar and selecting Forms.
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Create Business Clients & Open Accounts The final step is to Review Account information and click Continue.
After opening the account the client receives an email prompting him/her to login to the online account at www.FolioClient.com and verify the information. The account is Restricted until the client verifies.
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Fund Accounts You see confirmation that of the Account Created and now you may Fund Your Client's Account. You may either click the appropriate icon on this page to fund the account now or navigate to those options later on, as shown on Page 12.
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Transfer Money Let's walk through each of the options to Fund Your Client's Account. To get started, click Clients in the top navigation and select a Client by clicking an account name. That brings you to this screen: Jack L. Black
ď‚•
In the Actions column, select Transfer Money from the dropdown menu, click Go. At the top of the page you see four tabs: Deposit, Withdrawal, Transfer Activity and Bank Links. Click the Deposit Type drop-down menu and choose from the options listed:
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Transfer Money The first Deposit Type listed is EFT Initiated Here. You choose the specific Link in the Bank Links tab (see Page 14). Note: To do an EFT transfer, the client must first set up a Bank Link. See Page 15 to learn how clients can establish and verify Bank Links.
Click the Withdrawal tab for these options :
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Transfer Money Click on the Transfer Activity tab to View and Modify Transfers
Click on the Bank Link tab to Add or Delete Bank Links.
Clients may fund accounts by sending a Check made payable to Folio Investments, Inc. with the account number listed in the memo field. Mail the check to us: Folio Investments, Inc. 8180 Greensboro Drive, 8th Floor McLean, VA 22102
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Transfer Money, Account Transfer Clients may deposit funds via Wire Transfer: Account Name:
FOLIOfn Investments, Inc.
Bank for Wires:
US Bank NA One US Bank Plaza St. Louis, MO 63101
Routing/ABA #:
081000210
Account #:
153910326385
For Further Credit: RA0171100B RegistrationInfo-RA0171100B INDIVIDUAL We do not accept the following types of deposits: Cash Temporary Checks (starter) Money Orders Third-party Checks
Post-dated checks Foreign checks payable in foreign funds Traveler's checks
Account Transfers • ACAT - An ACAT transfer is completed through an electronic system that transfers the assets • Non-ACAT - A non-ACAT transfer is a manual process in which funds are sent to Folio Institutional via US mail. These transfers take approximately 3-6 weeks to complete (e.g. mutual fund company, banks, insurance company). To transfer an account click Clients in the top navigation and select a Client by clicking an account name and selecting the dropdown menu to the right to select Transfer Account. In order to help you to better understand the timing of your account transfer please provide us with a complete list of the securities including CUSIP/Symbol being transferred to Folio Institutional. To track ACAT and non-ACAT transfers, please refer to the Transfer Activity tab located in the actions bar of your logged-in home page.
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Bank Links Bank Links - Account Owner Approval Account owner approval can now be provided to Folio in two ways: 1. Your client can log into www.Folioclient.com and authorize bank links with a simple approval screen that is presented at login. Your client will automatically see this screen at login if bank link confirmation is needed. 2. You can provide that owner confirmation by electronically sending us a copy of the EFT Authorization Form or another authorization form you have in your possession that is signed by your client. (To access a list of all bank links and their current account owner approval status, select the Clients: IFA widget from the Advisor Dashboard and filter for open Owner Approval Bank Links.) Bank Link Rules • All newly created bank links must be approved by account owners through one of the above means before they can be used. • Existing bank links without scheduled transfers require confirmation that we have owner approval before they can be used again. • To identify bank links with scheduled withdrawals, choose the Withdrawals: All widget from the Advisor Dashboard and filter for EFTs and wires. If instead of validating a bank link you wish to delete it, choose Transfer Money from the client's accounts page and then select the Bank Links tab. Find the bank link you wish to delete and then click the trash icon to remove it. Micro-Deposit Verification In addition, all new EFT bank links require micro-deposit validation, in which two small test deposits will be made to the linked bank account, and then withdrawn. Either you or your client must then enter those amounts on our site before the bank link may be used to transfer money.
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Bank Links
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Bank Links
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Advisory Billing Plans
Timing:
• Advance (Forward) - Your recurring charges (e.g. Advisory Fees) are billed and due for services to be rendered in the future • Arrears - Your recurring charges (e.g. Advisory Fees) are billed and due for services already rendered after your bill cycle closes Frequency: • Monthly - Accounts are billed every month • Quarterly - Accounts are billed every 3 months Billing Relationship Level: • Account Level - Each account should be billed as a standalone billing entity • Client Level - Assets in accounts created under the same client relationship should be aggregated for determination of breakpoints, based on social security number Breakpoints: • Tiered - Accounts do not have retroactive breakpoints, meaning only the assets above the breakpoint you set receive a reduced fee • Tapered - Offer retroactive billing on all assets when a breakpoint is surpoass for that billing period Billing Relationship Level: • Fee Based - A fee is assessed as a Percentage of the total assets in the selected Billing Relationship Level • Dollar Based - A minimum fee will be charge regardless of asset size
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Message Center, Software Support Message Center Your online Folio Message Center is the primary place where we will deliver account alerts, required notifications, product information and other important data related to your accounts. The Message Center appears as an envelope icon in the top navigation.
Third-Party Software Support If you already are utilizing certain software programs (e.g. performance reporting, relationship and practice management) your firm may arrange to have Folio provide data feeds. For a list of software platforms we support and a link to request data feeds, click on the Download Center.
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Access Folio Client Site Folio Institutional provides free online account access for your clients to view their account information through Folio Client, www.folioclient.com. Clients create their own password in order to access their accounts online.
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Š2016 by Foliofn, Inc. Folio Investing, Foliofn, Folio Institutional and Folio Advisor are registered trademarks of Foliofn, Inc. All Rights Reserved. Securities products and services are offered through Folio Investments, Inc., a registered broker-dealer and member FINRA/SIPC. Folios may be managed or unmanaged and are not registered investment companies.