Lott-Mather
Buick, Pontiac and GMC Dealership Customer Satisfaction in all Departments Story by Kristen Toney Photos by Kristen Toney, Sophia Dedon and courtesy of Lott-Mather Towards the end of the 90’s, as the owner of the Bob Sapp Oldsmobile dealership began to prepare for retirement, Bill Mather, a Tampa resident who had been in the car business for years, met with now City Commissioner Rick Lott to talk of a Rick Lott (left) and Bill Mather are the owners of Lott-Mather. business partnership geared towards the dealership. In 2000, Bob Sapp Oldsmobile became Lott-Mather. Now, with their Plant City location, not to mention their two other dealerships in Winter Haven and Haines City, there’s nowhere to go but up for this company. Bill Mather and Rick Lott’s goal is for their employees to exceed the customer’s expectations in all areas of the operation.
three of our lines built with superior workmanship, I feel there is a product at Lott Mather Buick Pontiac GMC able to meet anyone’s needs.” Lott-Mather boasts the best-trained mechanics By far the best feature between Tampa and Orlando. at Lott-Mather is their personnel; Joe Platt, service advisor, can speak for this fact himself. “I’ve been here almost a year now, and I’m impressed with the integrity and honesty of the individuals I work with,” he commented. Those who work in the Body Shop are meticulous “One of our mottos is when it comes to their customer’s vehicles. to treat every customer as we would want our mother to be treated.”
Lou Costanza is the general manager of the dealership. “We have a good customer base and a great team in place,” he commented. “Buick naturally is a car that has been known and loved in our parent’s generation, but their new products are out, and easily comparable to Lexus or any other fine automobile on the market. Baby boomers are a big part of our clientele, and GMC is the vehicle they tend to choose. The products Pontiac is coming out with are for your sportiertype customers. With the new GM line on the market and all The staff of the front office, along with the salespeople of Lott-Mather.
FOCUS PLANT CITY EDITION • August 15 • 2006 - September 15 • 2006 PG 70