Wellington Regional Medical Center Honored For Service Excellence Wellington Regional Medical Center received a distinguished honor on Wednesday, May 7. Alan B. Miller, founder, chairman and CEO of Universal Health Services Inc. (UHS), presented the hospital with the 2013 UHS Service Excellence Award. The UHS Service Excellence Award is an annual honor coveted by the company’s 25 acutecare hospitals. Competition is always high. “The UHS Service Excellence Award is the company’s acknowledgement of outstanding performance,” Miller said. “Only one acute-care facility is selected each year, so the facilities are very competitive. I am very pleased that WRMC is this year’s award winner.” Pennsylvania-based UHS, now in its 35th year, developed the Service Excellence Award as an adjunct to the professional service awards given by outside professional organizations. The award recognizes the achievements of positive outcomes, improving patient satisfaction, establishing a culture of employee engagement and attaining positive Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. More than 400 guests celebrated the presentation of the 2013 Service Excellence Award on May 7. In attendance were Frank Lopez, regional vice president of the UHS Acute Care Division, the hospital’s board of governors, hospital medical staff, employees, local officials and honored guests. WRMC CEO Robbin Lee, RN, accepted the 2013 Service Excellence Award on behalf of the entire hospital staff. Lee presented Miller with a crystal vase adorned with a golden Thorough-
bred. “There is one individual who makes an impact here at the hospital even when he is in Pennsylvania,” Lee said. “His vision is the driving force within this facility, and we feel his impact and spirit every day. Thank you, Mr. Alan B. Miller.” In honor of his support for the hospital, Lee presented Lopez with the coveted WRMC gold star. “The five points of the star represent the focus on specific areas of the facility, staff, physicians, financial management, strategic vision and alliances and regulatory compliance, with the center being the most visible, the patient,” Lee said. “The accomplishments we have made could not be a reality without the support, inspiration and guidance of Frank Lopez. Your leadership has allowed us to reach new heights.” As a memento of the occasion, each guest received a miniature award cup that read “UHS Service Excellence Award, Wellington Regional Medical Center.” “I speak for all of us at Wellington Regional when I say that we are earnestly grateful for this recognition,” Lee said. “We have faced several challenges, but each has only strengthened us to become a shining star in our community by making a difference in people’s lives every day. I sincerely thank every one of you for helping us reach a stage where we can proudly hold up this award as a mark of our achievements.” Following the award presentation, guests enjoyed a reception with a brunch buffet. The reception featured a performance by talented violinist and composer Gareth Johnson. Wellington Regional Medical Center is a pro-
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July 2014 |wellington the magazine| 10th Anniversary